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www.osram.com/lightify-4you
LIGHTIFY® Home
ONBOARDING Guide 2018
The LIGHTIFY® Home ONBOARDING Guide helps you with the first
onboarding steps. Discover more at our website osram.com/lightify-4you.
Please use our Customer Support lightify@osram.com for further help
about the LIGHTIFY® system!
Light is OSRAM
Operation manual – LIGHTIFY® Home ONBOARDING 1
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LIGHTIFY® Home ONBOARDING | What you need to get started?
LIGHTIFY
®
Home ONBOARDING –
What you need to get started?
1
2
Please note:
• Check the transmission frequency of your router:
you can integrate LIGHTIFY
• Change default (automatic selection) from 1 to 10 because
channels 11, 12, 13 are unfortunately not supported.
®
at 2.4 GHz.
3
Download the
LIGHTIFY® App now!
4
LIGHTIFY
GATEWAY
Operation manual – LIGHTIFY® Home ONBOARDING 2
®
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LIGHTIFY® Home ONBOARDING | First Steps on the App
LIGHTIFY
®
Home ONBOARDING – First Steps on the App
1 2
Please choose
“Get started”
Scan the QR code of
the Gateway or type
in the serial number
(S/N) found on the
back side.
3 4
“Create your
Account”. Register your
name, e-mail address,
password min. 6
characters and press
“create your account”.
You will receive an
activation code to
your e-mail address
Please note:
• Use the right password length
of min. 6 characters only
• If you didn’t recieve the
activation code, please
check your SPAM folder
(the code is only available
for 60 minutes)
If you still don’t get the code,
please try again with a new
e-mail address or write an e-mail
to our customer support:
lightify@osram.com.
a picture of the back side off the
Gateway & the S/N Nr.)
(please add
Welcome to
®
LIGHTIFY
:
Check your e-mail
mailbox and type in
the activation code
per copy/paste.
3Operation manual – LIGHTIFY® Home ONBOARDING
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LIGHTIFY® Home ONBOARDING | First Steps on the App
5 6
Install the Gateway
Further information:
If the Gateway is already
connected to your Home Wi-Fi,
it will not show up on your
phone's Wi-Fi list.
Please note:
If you change your Router,
please continue with the following
information on following page.
“Reset”:
Press the button on the Gateway
for 5 seconds to reset
the Gateway. Afterwards, you
can start the ONBOARDING
process as usual.
7
Connect the
Gateway with your
Wi-Fi (WLAN) network
If there are no networks in the list,
please go to “other networks” and
insert your Wi-Fi router.
Connection.
No connection.
Please check the FAQ's
or get in contact with our
customer support
lightify@osram.com
(please send us a picture
of the back side of the
Gateway or S/N number).
8
Plug in your LIGHTIFY®
or compatible ZigBee
devices.
Please switch your
lamps off/on again.
When the product is
integrated into the
system, it blinks once.
For integration of other
devices, switches,
sensors and products,
follow the app guide.
This process takes a
few seconds, up to
one minute.
In case that a device
does not show up in
the list, please switch
it off/on again.
Note: Lights can
always be added at
any time.
4Operation manual – LIGHTIFY® Home ONBOARDING
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LIGHTIFY® Home ONBOARDING | Trouble shooting
Having trouble getting LIGHTIFY® to work
after replacing routers? Here’s what you can do:
You’ve replaced your router and cannot connect to your Gateway!
Please proceed as follows:
1. Write down the Gateway SSID and password from the back side of your Gateway.
2. The Gateway Wi-Fi will appear for about 60 seconds after power up and will be
shown in the list of available networks in your phone’s settings. Now you can
®
connect your smart device to the LIGHTIFY
Gateway (SSID and password are
listed on the back of your Gateway).
®
3. Once you are connected to the LIGHTIFY
Gateway, you can start the app as usual.
4. Finally, follow the instructions under: “Settings -> General Settings
-> Gateway Connection”.
ONBOARDING is finished. Please use our app guide for your settings.
You can find further information in our FAQ’s or by asking our
customer support lightify@osram.com
Operation manual – LIGHTIFY® Home ONBOARDING
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www.osram.com/lightify-4you
Contact:
OSRAM GmbH
Business Unit Digital Systems LIGHTIFY
Parkring 33
85748 Garching
Postal address: Gutenbergstraße 25, Garching
C104 92720
G150 269 84 07. 03 .18
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