Orthofab Star 3, Star 4S, Hyper 4, Star 4, Lunar 4 User Manual

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USER MANUAL

February 2011

Please give this manual to the owner of the scooter.

Please read this manual in it entirety before using your

scooter for the first time. Re-read this manual

until it becomes familiar and pay close attention to the warnings.

If you have any questions about non-covered subjects in this manual, please consult a technician in an authorized service center or contact our customer service at : 1-(418)-847-5225

Center:

Address:

Telephone:

The adjustments of your scooter must be made by health care professionals. Inadequate adjustments can cause wounds and/or damage to the user, the caregiver, the scooter or the environment.

Do not install unauthorized accessories. Always consult a health care professional for any modifications to your scooter.

is proud to count you among its customers and thanks you for having

chosen one of its products. All the products manufactured by

respect or exceed the highest standards

of quality and safety currently in force in the industry.

personnel is guided

by the desire to satisfy expectations of his customers. This is why

does not hesitate to offer a most complete warranty, applying to the whole scooter elements and components. However, the warranty does not apply to parts and components damaged by abuse, carelessness, accident and normal use or installed and modified by an unauthorized person.

This operating instructions manual has been written to enable you to use your

scooter safely. You will find in this document, information relating to

safety, operating instructions and adjustments. In order to optimize the performance of your

scooter and to extend is lifespan, it is essential to have it check regularly by a technician from an authorized service center.

refuse any responsibility for physical injuries or damages resulting from an improper use of its products, from a lack of precaution in their use or from a modification made without it written assent.

For your safety, it is important to always take off the contact key, once you step off your scooter.

Do not force excessively on the scooter driving lever. The scooter will not go faster even if you pull stronger on this lever and there is risk of damage some parts of the scooter.

1 SAFETY REQUIREMENTS ......................... .. ... .. .. .. .. .. ... .. .. ............................ .. ... .. .. .. 5

1.1 GENERAL REQUIREMENTS ............................................................................................................................ 5

1.1.1 BEFORE TAKING THE ROAD ............................................................................................................................................. 5

1.1.2 MOVING WITH THE SCOOTER .......................................................................................................................................... 6

1.1.3 TO CARRY OUT TRANSFERS ............................................................................................................................................ 6

1.1.4 VARIOUS HANDLING OPERATIONS .................................................................................................................................. 7

1.1.5 CLEANING AND MAINTENANCE OF COMPONENTS ....................................................................................................... 7

1.2 WHAT ABOUT ELECTROMAGNETIC ENERGY ............................................................................................. 8 

1.2.1 WARNINGS .......................................................................................................................................................................... 8

1.2.2 USING TRANSMITTERS AND RECEIVER .......................................................................................................................... 8

2 TECHNICAL SPECIFICATIONS ............................................................................... 9

3 SETUP INSTRUCTIONS AND ADJUSTMENTS .................................................... 10

3.1 SEAT AND TILLER ADJUSTMENTS ............................................................................................................. 10

3.1.1 TILLER ANGLE ADJUSTMENT ......................................................................................................................................... 10

3.1.2 ADJUSTABLE SEAT HEIGHT (WITH SUSPENSION) ....................................................................................................... 11

3.1.3 SEAT DEPTH ADJUSTMENT ............................................................................................................................................ 13

3.1.4 SEAT ROTATION ............................................................................................................................................................... 13

3.2 ADJUSTABLE ARMRESTS ............................................................................................................................ 14

3.2.1 AJDUSTABLE ARMRESTS HEIGHT ................................................................................................................................. 14

3.2.2 AJDUSTABLE ARMRESTS WIDTH ................................................................................................................................... 14

3.3 ADJUSTABLE BACKREST ANGLE ........................................ ....................................................................... 15

3.3.1 CHANGER L’ANGLE DU DOSSIER ................................................................................................................................... 15

4 CONTROL PANEL ................................................................................................. 16

4.1 CONTROL DESCRIPTIONS ............................................................................................................................ 16

5 HOW TO USE ......................................................................................................... 19

5.1 OPERATING INSTRUCTIONS ........................................................................................................................ 19

5.1.1 STARTING YOUR SCOOTER ............................................................................................................................................ 19

5.1.2 TO PUSH THE SCOOTER MANUAL LY ............................................................................................................................. 19

5.1.3 ANCHOR FOR PARATRANSIT SERVICE ......................................................................................................................... 20

5.1.4 ADVISE FOR TRANSPORTATION .................................................................................................................................... 21

5.2 RECHARGING BATTERIES ........................................................................................................................... 21

5.2.1 ACTIVATING THE ONBOARD BATTERY CHARGER ...................................................................................................... 22

5.2.2 ACTIVATING THE EXTERNAL BATTERY CHARGER (Only for the LUNAR 4) ............................................................... 22

5.2.3 BATTERIES REPLACEMENT ............................................................................................................................................ 24

5.3 SCOOTER BATTERIES WIRING DIAGRAM .................................................................................................. 25

6 MAINTENANCE ...................................................................................................... 26

6.1 MAINTENANCE PROCEDURES .................................................................................................................... 26

6.2 CHECK LIST .................................................................................................................................................... 26

6.3 CLEANING ...................................................... ......................... ................................. ...................................... 26

6.4 BATTERIES ..................................................................................................................................................... 27

6.4.1 RECHARGING FREQUENCY ............................................................................................................................................ 27

6.4.2 BATTERIES CLEANING ..................................................................................................................................................... 27

6.5 STRAIGHT TRAJECTORY .............................................................................................................................. 28

6.6 WHEELS .......................................................................................................................................................... 28

6.6.1 PNEUMATIC WHEELS ....................................................................................................................................................... 28

6.6.2 FRONT CASTERS, REAR WHEELS ................................................................................................................................. 28

6.7 BRAKE DISENGAGEMENT ......................................................................... ................................................... 28

7 BREAKDOWN SERVICE GUIDE ........................................................................... 29

8 WARRANTY ........................................................................................................... 31

1 Safety requirements

1.1 GENERAL REQUIREMENTS

(Applies to all Scooters)

The control parameters can be adjusted and/or modified only by a health care professionals or an authorized technician.

1.1.1 BEFORE TAKING THE ROAD

• Always put the key switch OFF before getting on or off your vehicle.

• Make sure that the batteries are sufficiently charged (see battery status

indicator).

• Make sure that the anti-tippers are installed.

• Make sure that brakes immobilize your scooter completely.

• Make sure that tire pressure is appropriate.

• Make sure that nothing interferes with wheels (scarf, umbrella, etc…).

• Make sure that your seating position is stable.

• Position the backrest in the raised position.

• Make sure your seat is locked in position before driving.

• Fasten your seat belt correctly without to much slack.

• Make sure that your personal effects do not block in anyway the Scooter

functions.

• Do not install or transport heavy objects on the backrest of your scooter (backpack, bags, grocery, etc).

NEVER USE A BATTERY CHARGER NOT APPROVED BY ORTHOFAB. NEVER USE A LESTER BATTERY CHARGER.

1.1.2 MOVING WITH THE SCOOTER

• Avoid slippery surfaces (snow, ice, etc).

• Do not change direction abruptly at high speed.

• Do not use your scooter on expressways or streets with intense car circulation.

• Do not transport passengers.

• Do not use your scooter under extreme climatic conditions (storm, rain, etc).

• If you drive outside at night, ensure that you will be seen by others.

• Do not approach a slope in a diagonal trajectory, always approach the slope in a

straight line, perpendicular to the slope.

• Do not go down in a slope in reverse.

• Always actuate the lever gently when you start moving in a slope in order to avoid

tipping the scooter.

• Do not make a half-turn in a slope.

• Reduce your speed in restricted or encumbered areas.

• Reduce your speed in a crowd and use your horn to announce your presence.

• In front of an obstacle you must stop and cross it perpendicularly and gradually.

• Avoid thresholds of more than 1 ½ in (38 mm), they can endanger your stability.

• Use the elevators to move from one level to another.

• Do not approach a slope surface exceeding 9 °

• Always fasten your seat belt.

• Keep legs on the scooter floor while driving.

TURNING THE KEY OFF WHILE IN MOTION WILL BRING THE SCOOTER TO AN ABRUPT STOP.

1.1.3 TO CARRY OUT TRANSFERS

• Always put the key switch OFF before getting on or off your vehicle.

• Do not park your scooter in a slope.

• Always place tiller at a 90-degree angle.

• Make sure your seat is locked in position.

• Do not use the tiller to assist in transferring.

• Never lean forward or backward to reach an object.

• Always place yourself sideways to the object to reach.

• If your backrest is reclined, do not sit down on the backrest, you could damage the

backrest and tip the scooter.

• Do not sit down on the armrest, the scooter could tip over.

• Do not disengage your motor brake in a slope.

1.1.4 VARIOUS HANDLING OPERATIONS

• Do not immerse your scooter, it could cause a dangerous electrical problem.

• Do not store or leave your scooter without someone taking care of it.

• Do not leave your scooter under the rain.

• Do not store your scooter in a wet or very cold place, this could cause a

dangerous problem on your scooter.

• ORTHOFAB does not assume any responsibility for using the scooter as a seat in public transportation vehicles.

• Your scooter is provided with four anchor points for public transportation. These anchoring points cannot replace the approved restraint systems from Transport Canada.

• Do not travel on a slope when the scooter is in free wheel.

• Do not raise the scooter by its detachable components (armrest, seat, etc).

• Do not use your battery charger in a hermetic place (backpack, drawer, etc.).

• Always put the on/off switch of the charger on the off position before

disconnecting the charging connector on the scooter.

• Never try to modify the connector (110 V AC) of the battery charger. Only use battery chargers approved by Orthofab.

• Never try to modify the battery charger connector (24 V DC) which connect to the scooter.

• Never try to recharge the batteries in your bedroom while you sleep.

• Never connect an electric component other than those manufactured by

RTHOFAB

• Never modify the electric circuit of the scooter.

• Always protect the tiller when the scooter is transported.

• Always and immediately replace any damaged electric wires.

• Always carry out regularly maintenance of your scooter as recommended by

Orthofab.

Never try to recharge the batteries in your bedroom while you sleep. During recharge, batteries can produce a harmful gas who can cause you health problem.

1.1.5 CLEANING AND MAINTENANCE OF COMPONENTS

• Clean as soon as possible your control panel once it has been soiled.

• Use a soft rag and a diluted soft soap.

• Do not use detergent manufactured with alcohol or thinner.

• Regularly carry out maintenance of your scooter as recommended by

1.2 WHAT ABOUT ELECTROMAGNET IC ENERGY

All electronic instruments which transmit remote informations are generally apparatus which emit in the environment some radio waves. These radio waves are called " electromagnetic energy ".

The functionality of an electronic instrument can be deteriorated by this electromagnetic energy field. It is what we call " an electromagnetic interference". Stronger the intensity of energy is, greater the risk of bad functional problem of the apparatus increase. This energy is measured in volt per meter (V/m).

All motorized scooter are suitable to be affected by these interferences. However, current technology makes it possible to immunize them against these risks. It is what is called their electromagnetic level of immunity to the interference, measured also in volt per meter (V/m).

30 V/m is a level of immunity which offers a good protection against the electromagnetic interferences. The electronic parts of the EGIS electronic from

do meet standard directive EC, 89/336/ECC et EMC prEN12184.

To avoid electromagnetic interferences, it is important to read and respect the following warning section, before you use your

Scooter for the first time.

1.2.1 WARNINGS

Waves emitted by:

• radio and television stations,

• amateur radio,

• radio transmitters and receivers,

• cellular phones,

• computer laptops

CAN AFFECT THE CORRECT OPERATION OF MOTORIZED SCOOTERS.

1.2.2 USING TRANSMITTERS AND RECEIVER

• Avoid proximity of these sources of electromagnetic emissions.

• Always put the joystick box in the off position before using a cellular phone or a

CB apparatus.

• The addition of electric accessories and/or electric modifications made to the scooter will modify its level of immunity to the electromagnetic emissions.

• Always put the key in the off position as soon as possible when appears an erratic operation with the scooter.

• Please forward any incident of this kind to .

2 Technical specifications

Number of wheels 4 3 4 4 4 Colors Silver / Red Red Red Red Red Pneumatic front wheels 10 X 3,3 10 X 3,3 10 X 3,3 10 X 3,5 13 X 3,5 Pneumatic rear wheels 10 X 3,3 10 X 3,3 10 X 3,3 10 X 3,5 13 X 3,5 Front suspension N/A N/A N/

STD STD

Rear suspension N/A N/A N/A STD STD Maximum speed 10 km/h 10 km/h 10 km/h 10 km/h 10 km/h Maximum user weight (pounds) 300 275 275 275 350 Number of motor pole 2 2 2 2 4 Standard battery type U1 U1 U1 U1 22 NF Range with U1 batteries 30 km* 30 km* 30 km* 30 km* N/A Range with 12V 40 batteries 45 km* 45 km* 45 km* 45 km* 45 km* Range with 22 NF batteries N/A N/A N/A N/A 55 km* Length 49 inches 47 inches 46 inches 49 inches 52 inches Width 24 inches 24 inches 23 inches 24.5 inches 25 inches Weight without batteries 126 pounds 104 pounds 104 pounds 126 pounds 165 pounds Seat weight 40 pounds 40 pounds 40 pounds 40 pounds 40 pounds Ground clearance 4 inches 4 inches 4 inches 4 inches 4 inches Steering type Delta Delta Delta Delta Delta

*This range can be obtained in optimal conditions of use. Many factors, as, the user weight, an inadequate tire pressure, outside temperature, angle of slope taken, the type of surfaces used, can reduce the range (autonomy) by consuming more energy.

3 Setup instructions and Adjustments

The adjustments of your scooter must be made by a health care professionals. Inadequate adjustments can cause wounds and/or damage to the user, the caregiver, the scooter or the environment.

After having carried out any adjustment and before using the scooter, make sure that all hardware is tight. Make sure that all functions are secure before using the scooter.

3.1 SEAT AND TILLER ADJUSTMENTS

3.1.1 TILLER ANGLE ADJUSTMENT

• Turn the adjustment mechanism clockwise (See; figure 1).

• Adjust the angle of the tiller as needed.

• Release the adjustment mechanism, the tiller will stay in position.

• To tilt forward the tiller, turn the adjustment mechanism clockwise and let the tiller

go up by itself until it reach the needed position.

Figure1:Tillerangleadjustment.



3.1.2 ADJUSTABLE SEAT HEIGHT (WITH SUSPENSION)

FOR STAR 3 / 4 and LUNAR 4:

• Remove the seat by lifting up the lever (figure 2-A) and pull up as shown (figure 2-B).

• Remove completely back shroud (figure 2-C).

• Pull the locking pin out of the seat post, as shown at (figure 2-D), and

pull the inner post up or down to adjust the height position of the seat.

Note

: There are two (2) locking pins if you have the suspension

seat model.

• Line up position holes.

• Install the locking pin ensuring that it is firmly inserted.

• Install the back shroud and the seat and ensure the lever is locked in

position.

Figure2‐B

Figure2‐C Figure 2‐D

Lever

Figure2‐A

Locking pin

FOR STAR 3 / 4 / 4S and HYPER 4 (NO SUSPENSION):

• Remove the seat by lifting up the lever (figure 2-E) and pull up as shown (figure 2-F).

• Remove completely back shroud (figure 2-G).

• Using a 11/16" wrench or 17 mm wrench, unscrew bolt and nut

(figure 2-H).

• Adjust to the needed height and put back in place the bolt and nut.

• Be sure to tight the bolt and nut firmly before to put back in place the

rear shroud and the seat.

Figure2‐F

Figure2‐G

Figure2‐E

Figure2‐H

Bolt and

nut

Lever

3.1.3 SEAT DEPTH ADJUSTMENT

• Pull up the front, right handle (lever), below the seat (figure 3).

• Keep the handle upwards and slide the seat forward or backward.

• Release the handle to lock the seat at the needed position.

3.1.4 SEAT ROTATION

• Pull upwards the seat rotation lever under the seat on the right side (figure 4).

• Keep the lever upwards and rotate the seat. This mechanism allow the seat to rotate 360° and lock by increment of 45° only by releasing the lever.

Figure3:Seatdepthadjustment.

Figure4:Seatrotation.

Lever

3.2 ADJUSTABLE ARMRESTS

3.2.1 AJDUSTABLE ARMRESTS HEIGHT

• The armrest height can be adjusted using a 5mm Allen key, unscrew the two screw shown at (figure 5-A).

• Adjust the armrest at the needed height, 1" or 2 ¾" higher (with extension, use a ½" wrench)_ (figure 5-B).

3.2.2 AJDUSTABLE ARMRESTS WIDTH

• Loosen adjustment knob behind the backrest (figure 6).

• Adjust by sliding the armrest at the needed position.

• Tighten the adjustment knob to lock the new position.

Figure5‐A

Figure6:Armrestwidthadjustment.

5 mm Allen key

1/2" wrench

Figure5‐B

Adjustment

knob

Adjustment

knob

3.3 ADJUSTABLE BACKREST ANGLE

3.3.1 CHANGER L’ANGLE DU DOSSIER

• To change the backrest angle, pull upwards the adjustment lever located on the side of the seat and adjust the seat to the needed angle (figure 7).

The adjustments of your scooter must be made by a health care professionals. Inadequate adjustments can cause wounds and/or damage to the user, the caregiver, the scooter or the environment.

The LUNAR 4 do not have this mechanism, to recline the backrest.

Figure7:Backrestangleadjustment.

Adjustment

lever

4 CONTROL PANEL

4.1 CONTROL DESCRIPTIONS

(See; Figures 8-A, B, C and D next pages)

1. Batteries Indicator :

This provides you an indication of the battery charge level.

2. Horn Button :

Press the horn symbol to signal other user you are there.

3. Speed potentiometer (speed adjustment knob):

This potentiometer is use to decrease or increase the speed of the scooter.

4. Accelerator lever :

This will cause movement of the scooter; The right lever operates forward movement, the left lever operates backward movement. These levers also control the speed rates proportional to the amount of pressure applied. Levers will come back to neutral position when released.

NOTE : Accelerator lever can be programmed for left hand use. (A left handed user will be able to go forward, just by pulling the left side accelerator lever).

5. Right flashing signal light :

Press the symbol to activate right flashing light if you want to turn right.

6. Hazard and Directional Indicators :

Press the symbol to use the indicator or Hazard Warning Lights.

7. Left flashing signal light :

Press the symbol to activate left flashing light if you want to turn left.

8. HI / LO Speed Switch :

Use this switch to increase or decrease the speed. (HYPER 4 only)

9. Headlight Switch :

Press the symbol to turn on or off the headlight. A light indicator will show you if lights are on or off.

NOTE : (point 4; accelerator lever) Do not force excessively on the scooter driving lever. The scooter will not go faster even if you pull stronger on this lever and there is risk of damage some parts of the scooter.

Figure 8-A

Control panel_LUNAR 4

Control panel_STAR 3 / 4 and 4S

Figure 8-B

6 7

Figure 8-C

Control panel_HYPER 4

Figure 8-D

6 9

(HYPER 4 only)

5 HOW TO USE

5.1 OPERATING INSTRUCTIONS

5.1.1 STARTING YOUR SCOOTER

Make sure you are properly seated and that the Speed Adjusting Knob (potentiometer) is turned fully counterclockwise.

Insert key (audio plug ¼") into socket, on tiller. Push the Accelerator Lever as described earlier. You will slowly accelerate.

Release the lever and you will slowly stop. Practice these two basics functions until you get used to them.

5.1.2 TO PUSH THE SCOOTER MANUALLY

To push the scooter manually. Pull up the brake lever (figure 9) behind the scooter. Take off the key from the socket and push the scooter slowly.

Do not force excessively on the scooter driving lever. The scooter will not go faster even if you pull stronger on this lever and there is risk of damage some parts of the scooter.

Figure 9 :

Topushyourscootermanually,pullupwardsthebrakelever.

Brake lever

5.1.3 ANCHOR FOR PARATRANSIT SERVICE

Scooters have 4 anchors points. (2) at the front of the scooter and (2) at the back of the scooter, as shown below.

NEVER pull a load with your scooter. This can cause wounds and/or damage to the user, the caregiver, the scooter or the environment.

Do not operate your SCOOTER near stairs, steps, curbs or terraces where you might accidentally drop a wheel off the edge of a step.

HYPER 4: Anchor points on

the front bumper.

FRONT ANCHOR

REAR ANCHOR

FRONT ANCHOR

STAR 4 and 4S: Anchor points

on the front bumper.

LUNAR 4: Anchor points on the front

frame structure.

LUNAR 4 and STAR 4S: Anchor points

directly on the rear frame.

HYPER 4: Anchor points directly on the

rear frame.

FRONT ANCHOR

STAR 3: Anchor points

fixed under the front

shroud on both side.

REAR ANCHOR

STAR 3 and STAR 4: Anchor points

directly on the rear frame.

5.1.4 ADVISE FOR TRANSPORTATION

• Manual brake must be on (see; section 5.1.1). Never leave the scooter in free wheel during transportation.

• In paratransit transportation, scooters should always be turned off.

• Backrest should always be put at a 90° angle with the seat.

Do not remain seated on the scooter, during a displacement in a paratransit transportation.

5.2 RECHARGING BATTERIES

• Always recharge batteries in a ventilated area.

• Do not smoke near the charger or the scooter during battery charging.

• Do not stay on the scooter during the charge operation

Do not charge the batteries in your bedroom. Charging batteries can release harmful gases for your health.

recommends to use maintenance free sealed

batteries.

Do not use automobile batterie.

Do not use your battery charger outside when it’s raining or in bad weather.

For your safety, never remove the third pin (prong) = (ground) on the (110 VAC) connector.

5.2.1 ACTIVATING THE ONBOARD BATTERY CHARGER FOR STAR 3 / 4 / 4S and HYPER 4:

• Insert the electric cable in the 110 VAC socket positioned at the rear of the scooter, on the shroud (figure 10).

5.2.2 ACTIVATING THE EXTERNAL BATTERY CHARGER (Only for the LUNAR 4)

• Insert the electric cable with the 24 VDC plug, in the socket positioned on the rear shroud under the seat of the scooter (figure 11-A).

Figure 10 : Activatingtheonboardbatterycharger.

Figure 11-A

Figure 11-B

« ON / OFF »

Indicator

Battery status

indicator

110 VAC

socket

•

« ON / OFF » indicator.

The " ON/OFF " red indicator makes it possible to determine whether the battery charger is under tension or not.

• Battery status indicator.

Allow you to identify if the charger is in charge mode. When the indicator (led) is yellow the battery charger is under charge mode. When the indicator (led) is green, this will indicate that battery charge is over.

Socket on the rear shroud

under the seat

(turn to open the small hatch)

24 VDC charger

plug

• Connect the charger (110 VAC) power cable

into a 110 volts wall outlet (figure 11-B).

• Press the « ON / OFF » switch, to put in « ON » position ( I )

(figure 11-C).

• « On / Off » indicator :

The " ON/OFF " red indicator makes it possible to determine whether the battery charger is under tension or not.

• Battery status indicator :

Indicator status Description

Red led indicator light = Charger plugged

Yellow led indicator light = Under recharge process Green led indicator light = Charge done

Figure 11-C

Figure 11-D

Battery status

indicator

« ON / OFF »

Indicator

5.2.3 BATTERIES REPLACEMENT

See; figure 12

• Remove the seat and rear shroud (see; section 3.1.2).

• Remove the straps holding down the batteries.

• Disconnect battery cable connectors.

• Remove the battery leads from the battery terminals.

• Remove old batteries.

• Place new batteries at same location you took off the previous batteries.

• Connect red terminals at the positive (+) battery terminal.

• Connect black terminals at the negative (-) battery terminal.

• Reinstall the (4) terminals protectors.

• Reconnect batteries cable connectors.

• Attach straps on top of batteries.

• Install the rear shroud and the seat.

Strap

Connectors

Terminal protectors

Battery

cable

Figure 12

5.3 SCOOTER BATTERIES WIRING DIAGRAM

• Follow the instructions on the next two diagrams to install battery cables.

• Black wire (Picture A; Right side of scooter) of one of battery cable must

absolutely be fixed on negative terminal; right battery.

• Red wire (Picture B; Left side of scooter) of the other battery cable must absolutely be fixed on positive terminal; left battery.

BLACK

WIRE

YELLOW

WIRE

RED

WIRE

YELLOW

WIRE

A (Right)

B (Left)

6 MAINTENANCE

6.1 MAINTENANCE PROCEDURES

To function adequately and safely, your scooter, like any other vehicle, needs care. A routine maintenance will extend the lifespan and the effectiveness of your scooter.

Once a year, bring your scooter at a qualified retailer or an authorized service center for an inspection. A regular cleaning will reveal the loose or worn parts.

6.2 CHECK LIST

Initial adjustments must be made according to your personal needs. For any subsequent maintenance, follow these procedures :

at delivery

Monthly

Each 3 months

• General: The scooter drives in a straight line, it does not draw on one side.

x x

1. Check all electrical connections to be sure that all contacts are tight and clean.

x x

2. Remove wheels and lubricate the wheel hub axis. Caution; Always put back the key in the key way after any maintenance on rear wheels.

3. Armrest upholstery : Check for wear, check for arm pad fixation screw.

x x

4. Seat fabrics & backrest: Check for tear or depression.

5. Check the inner post of the seat support.

6. Tires: Check for wear. If pneumatic; check the air pressure

x x

7. Cleaning: Clean all parts - clean the upholstery.

8. Clean batteries terminals.

9. Check the good functionality of the battery charger.

6.3 CLEANING

• Clean the panel control as soon as possible after it get’s soiled.

• Do not use abrasives or solvents that can damage the surface finish of metal

parts. Use a soft soap with a little water and a soft linen.

• Do not use a detergent manufactured with alcohol or thinner.

• Do not sprinkle the scooter with water, this could seriously damage some scooter

components.

For your safety, after any maintenance on wheels, make sure that brakes are operational on the unit. Make sure that the key is present in the key way

6.4 BATTERIES

6.4.1 RECHARGING FREQUENCY



NEWBATTERIES



• After the installation of new batteries, make sure to complete five (5) «load cycle», to get batteries at their full capacity. A battery has made a complete load cycle when it’s load has dropped to 20% from it’s original 100% load. Look at the load indicator status on the motorized vehicle control panel display to visualize that the batteries dropped to 20% of the load (20% = end of the YELLOW zone and beginning of the RED zone).

• If the complete «load cycle» is not carried out, the motorized vehicle autonomy will be directly affected.



RECOMMENDEDUSAGE



Once the five (5) first complete «load cycles» are done, follow this advice for normal usage:

• Charge the vehicle after utilization. Do not wait a long period (more than one week) between two (2) battery charge. It is not necessary to completely discharge the batteries before beginning a charge cycle.

• Wait until the indicator shows that the batteries are fully loaded, before unplugging the charger. When the green led is on, this means that the complete charge cycle is completed.



STORAGE



• A battery should always be stored in an area with ambient temperature in between 10° and 20° Celsius. Batteries should always be fully charged.

• In winter time, batteries should be stored indoors. If it is not possible, make sure that the batteries are fully charged. Ideally, batteries should be charged monthly to prevent freezing and/or deterioration.

6.4.2 BATTERIES CLEANING

• To prevent contact between two battery terminals, caused by an accumulation of dust or grime. You should clean the outside of the batteries with a little water and bicarbonate of soda. It will extend the lifespan of the batteries.

• Take off the oxidation on the battery terminals.

• Check if battery terminals are sufficiently tightened.

• Put a little dielectric grease on batteries terminals this will help prevent oxidation.

recommends to use maintenance free sealed

batteries.

6.5 STRAIGHT TRAJECTORY

• On a plane and smooth surface, check if the scooter keeps a straight trajectory when the handle is pushed completely in the forward direction. If the scooter tends to draw on the left or on the right, check tire pressure.

• If the problem persists, call the “Orthofab” customer service.

6.6 WHEELS

6.6.1 PNEUMATIC WHEELS

• Front and rear pneumatic wheels must be inflated at a maximal pressure of 50 psi.

• A lost of pressure will decrease the performances of the scooter, making control more difficult and reducing the range (autonomy) by consuming more energy.

• Replace the tires as soon as wear appears.

6.6.2 FRONT CASTERS, REAR WHEELS

• Consult a technician in an authorized service center if a resistance, an axial loose or wheel buckle are noticed.

6.7 BRAKE DISENGAGEMENT

• Turn OFF your scooter ;

• Disengage the brakes (see ; page 19_figure 9).

• Push the scooter: the scooter must be easy to push ;

• If not, consult a technician in an authorized service center.

• Re-engage the brakes.

For your safety, after any maintenance on wheels, make sure that brakes are operational on the unit. Make sure that the key is present in the key way.

7 BREAKDOWN SERVICE GUIDE

If one of the following problems is diagnosed, check the possible causes mentioned. If the solutions suggested does not eliminate the problem, consult a technician in an authorized service center.

There is a diagnostic led on the control panel. To diagnose any problem you will have to count the number of time that the light (led) will flash on the control panel.

MOTOR CONTROLLER

Flash Code

Fault displayed By programmer

Scooter

condition

Comment

1 Flash

Battery needs

recharging

Drive

prohibited

The battery voltage has dropped below 16 volts in neutral. Recharge the batteries. Check the battery condition and connections.

2 Flashes

Motor

disconnected

Drive

prohibited

Motor plug disconnected. Check motor plug, motor connector and wiring.

Consult a technician in an authorized service center

3 Flashes

Motor wiring

fault

Drive

prohibited

Motor short-circuit or wiring fault. Check motor plug.

Consult a technician in an

authorized service center 4 Flashes Not used Not used Not used 5 Flashes Not used Not used Not used

6 Flashes Inhibit active

Drive

prohibited

Battery charger connected.

Disconnect battery charger.

7 Flashes

Speed

potentiometer

error

Drive

prohibited

Check speed potentiometer wiring

for open or short-circuit.

Consult a technician in an

authorized service center

8 Flashes controller fault

Drive

prohibited

Consult a technician in an

authorized service center

9 Flashes

Motor

solenoid

Brake fault

Drive

prohibited

Fault detected in solenoid brake to

it or freewheel lever activated.

Consult a technician in an

authorized service center

10 Flashes

High battery

voltage

Drive

prohibited

An excessive voltage has been

applied to the controller.

Consult a technician in an

authorized service center

CHARGEUR FAULT INDICATIONS

Symptoms Possible cause

Suggested action

Red led on

indicator will not

illuminate when

charger supply

switch on

Electrical cord not

connected

Charger fault

Check the connections.

Check if the wall outlet is

functional.

The charger must be

checked.

Indicator yellow

flashing

continuously

Battery not connected

Fuse is burned

Check the battery

connection

Replace fuse with

identical type (10 amps).

8 WARRANTY

will warranty the Scooter to the initial buyer, against any manufacturing

defect for a period of (24) months, parts and labor, from the delivery date. Tires, tire tubes, headlights and upholstery are covered for (90) days. Original batteries are covered for (12) months if factory installed.

The scooter must be returned at one of

service centers. If it’s impossible for

customers to bring the scooter back to our service center, one of our technician can be made available for a service call but fees will be charged. Our customer service can provide you all the information about our displacement fees.

will repair or replace any defective

parts provided that it is returned

carefully packed to prevent any further damage and sent (paid port) to an authorized

service center and this, during the period of validity of the warranty.

However, this warranty does not apply to parts and components damaged by abuse, carelessness, accident and normal use or installed and modified by an unauthorized person.

guarantees the availability of components and parts necessary to the

operation of the scooters for a three (5) years period from the delivery date. The present warranty is given in place of any other written, tacit or statutory warranty.

The responsibility of

is limited to repair or replacement of any part or

component, according to the above-mentioned terms.

Exclusions

• The upholstery (seat, backrest and armrest) (90 days)

• Headlights and signal lights (90 days)

• Batteries (12 months)

• Tires and tire tubes (90 days)

• An increase in sound from the transmission

• Components that have their warranty seal broken

A part considered as defective; is a part which does not work any more.

Limitations

This warranty does not apply to products which have been the subject of carelessness, accidental, normal use or abnormal use, maintenance or defective storage. Moreover, this warranty does not apply to products damaged in consequences of a repair, a component modification without the express assent of

neither with repairs and/or modifications

not carried out by an

authorized distributor and nor with the products damaged

because of circumstances independent of the will of This warranty is limited to repairs and, with absolute discretion of

to the replacement of defective parts as expressed with the present warranty. Except for the warranty expressed in this document,

does not grant, relative with its products, any warranty express or

implicit, legal or conventional, including for hidden vice, nor no implicit warranty of marketable quality or suitability aiming at a particular use, except contrary stipulation with the present warranty.

The warranty stipulated above replaces any responsibility or obligation of concerning the damage coming from or referring to the products.

cannot, in any case, be held responsible for the particular, indirect or consecutive

damage, even if

were informed of the possibility of such damage. The warranty of

the distributor is expressly limited to the repair and the replacement of non-conformity of products as envisaged in this warranty or to the refunding of a sum not exceeding the purchase price of the material in question.

The stipulations above constitute the complete and exclusive warranty declaration which applies to the

products and overrides any proposal or former agreement, orally or written,

and on any other communication in between

and a particular distributor relative to

the

warranty.

does not assume any risk related to damages undergone in the course of shipment. do not grant any other warranty but that which is envisaged above. All the

warranties, including the implicit warranty of marketable quality and suitability aiming at a particular use are limited to the period indicated above starting from the date of purchase.

cannot be held responsible for the particular, indirect or consecutive damage, from

contractual nature, that result from an offence or another cause.

NOTES:

• Components exchanged under this warranty will be covered for a period of (18) months warranty.

• If a component is returned to get its warranty enforced, but is considered by as functional. The component will be returned to the customer.

126-32310-00.doc

Customer service

2160, De Celles Québec City (Québec) Canada

G2C 1X8 Tél. : 1.800.463.5293 (Canada)

418.847.5225 Fax. : 418.847.7961

Orthofab Star 3, Star 4S, Hyper 4, Star 4, Lunar 4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual