Please comply with all warnings and operating instructions in this manual strictly. Save this
manual properly and read carefully the following instructions before installing the unit. Do not
operate this unit before reading through all safety information and operating instructions carefully
1-1. Transportation
Please transport the UPS system only in the original package to protect against shock
and impact.
1-2. Preparation
Condensation may occur if the UPS system is moved directly from cold to warm
environment. The UPS system must be absolutely dry before being installed. Please
allow at least two hours for the UPS system to acclimate the environment.
Do not install the UPS system near water or in moist environments.
Do not install the UPS system where it would be exposed to direct sunlight or near
heater.
Do not block ventilation holes in the UPS housing.
1-3. Installation
Do not connect appliances or devices which would overload the UPS system (e.g. laser
printers) to the UPS output sockets.
Place cables in such a way that no one can step on or trip over them.
Do not connect domestic appliances such as hair dryers to UPS output sockets.
The UPS can be operated by any individuals with no previous experience.
The UPS can be operated in TN&TT power distribution.
Connect the UPS system only to an earthed shockproof outlet which must be easily
accessible and close to the UPS system.
Please use only UL-tested, UL-marked mains cable (e.g. the mains cable of your
computer) to connect the UPS system to the building wiring outlet (shockproof outlet).
Please use only UL-tested, UL-marked power cables to connect the loads to the UPS
system.
When installing the equipment, it should ensure that the sum of the leakage current of
the UPS and the connected devices does not exceed 3.5mA.
1-4. Operation
Do not disconnect the mains cable on the UPS system or the building wiring outlet
(shockproof socket outlet) during operations since this would cancel the protective earth
of the UPS system and of all connected loads.
The UPS system features its own, internal current source (batteries). The UPS output
sockets or output terminals block may be electrically live even if the UPS system is not
connected to the building wiring outlet.
In order to fully disconnect the UPS system, first press the OFF/Enter button to
disconnect the mains.
Prevent no fluids or other foreign objects from inside of the UPS system.
The EPO, RS-232 and USB circuits are an IEC 60950 safety extra low voltage (SELV)
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circuit. This circuit must be separated from any hazardous voltage circuits by reinforced
insulation.
1-5. Maintenance, service and faults
The UPS system operates with hazardous voltages. Repairs may be carried out only by
qualified maintenance personnel.
Caution - risk of electric shock. Even after the unit is disconnected from the mains
(building wiring outlet), components inside the UPS system are still connected to the
battery and electrically live and dangerous.
Before carrying out any kind of service and/or maintenance, disconnect the batteries and
verify that no current is present and no hazardous voltage exists in the terminals of high
capability capacitor such as BUS-capacitors.
Only persons are adequately familiar with batteries and with the required precautionary
measures may replace batteries and supervise operations. Unauthorized persons must
be kept well away from the batteries.
Caution - risk of electric shock. The battery circuit is not isolated from the input voltage.
Hazardous voltages may occur between the battery terminals and the ground. Before
touching, please verify that no voltage is present!
When changing batteries, install the same number and same type of batteries.
Do not attempt to dispose of batteries by burning them. This could cause battery
explosion.
Do not open or destroy batteries. Escaping electrolyte can cause injury to the skin and
eyes. It may be toxic.
Please replace the fuse only with the same type and amperage in order to avoid fire
hazards.
Do not dismantle the UPS system.
A battery can present a risk of electrical shock and high short-circuit current. The
following precautions should be observed when working on batteries:
a) Remove watches, rings, or other metal objects
b) Use tools with insulated handles.
c) Wear rubber gloves and boots.
d) Do not lay tools or metal parts on top of batteries.
e) Disconnect charging source prior to connecting or disconnecting battery terminals.
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2. Installation and setup
NOTE: Before installation, please inspect the unit. Be sure that nothing inside the package is
damaged. Please keep the original package in a safe place for future use.
2-1 Rear panel view
1K/1.5K
2K NEMA
3K NEMA
1. Programmable outlets: connect to non-critical loads.
2. Output receptacles: connect to mission-critical loads.
3. AC input
4. Input circuit breaker
5. Emergency power off function connector (EPO)
6. USB communication port
7. RS-232 communication port
8. SNMP intelligent slot
9. External battery connector (only available for X models)
10. Output circuit breaker
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2-2. Operating principle
The operating principle of the UPS is shown as below
The UPS is composed of mains input, TVSS and EMI/RFI filters, rectifier/PFC, inverter, battery
charger, DC-to-DC converter, battery, dynamic bypass and UPS output.
2-3. Install the UPS
For safety consideration, the UPS is shipped out from factory without connecting battery wires.
Before install the UPS, please follow below steps to re-connect battery wires first.
Step 1 Step 2 Step 3
Remove front panel. Connect the AC input and
re-connect battery wires.
Put the front panel back to the
unit.
This UPS can be either displayed on the desk or mounted in the 19” rack chassis. Please choose
proper installation to position this UPS.
Rack-mount Installation
Install UPS alone
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Install UPS and external battery
Tower Installation
Install UPS alone
Step 1 Step 2 Step 3
Install UPS and external battery
NOTE: Wheninstalling the UPS or battery pack with feet, please keep 70mm distance from the
edge of the unit.
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2-4. Setup the UPS
Step 1: External battery connection (for X models only)
Connect one end of external battery cable to UPS unit and the other end to battery pack. See
below chart for detailed connection.
Step 2: UPS input connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension cords.
CAUTION: Please also install a UL-approved circuit breaker (40A) between the mains and AC
input in 3K model for safety operation.
Step 3: UPS output connection
There two kinds of outputs: programmable outlets and general outlets. Please connect non-critical
devices to the programmable outlets and critical devices to the general outlets. During power
failure, you may extend the backup time to critical devices by setting shorter backup time for
non-critical devices.
Step 4: Communication connection
Communication port:
USB port RS-232 port Intelligent slot
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To allow for unattended UPS shutdown/start-up and status monitoring, connect the
communication cable one end to the USB/RS-232 port and the other to the communication port of
your PC. With the monitoring software installed, you can schedule UPS shutdown/start-up and
monitor UPS status through PC.
The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card. When installing
either SNMP or AS400 card in the UPS, it will provide advanced communication and monitoring
options.
PS. USB port and RS-232 port can’t work at the same time.
Step 5: Network connection
Network/Fax/Phone surge port
Connect a single modem/phone/fax line into surge-protected “IN” outlet on the back panel of the
UPS unit. Connect from “OUT” outlet to the equipment with another modem/fax/phone line cable.
Step 6: Disable and enable EPO function
Keep the pin 1 and pin 2 closed for UPS normal operation. To activate EPO function, cut the wire
between pin 1 and pin 2.
It’s in closed status for
Step 7: Turn on the UPS
Press the ON/Mute button on the front panel for two seconds to power on the UPS.
Note: The battery charges fully during the first five hours of normal operation. Do not expect
full battery run capability during this initial charge period.
Step 8: Install software
For optimal computer system protection, install UPS monitoring software to fully configure UPS
shutdown. Please follow steps below to download and install monitoring software:
1. Go to the website http://www.power-software-download.com
2. Click ViewPower software icon and then choose your required OS to download the software.
3. Follow the on-screen instructions to install the software.
4. When your computer restarts, the monitoring software will appear as an orange plug icon
located in the system tray, near the clock.
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2-5 Battery Replacement
NOTICE: This UPS is equipped with internal batteries and user can replace the batteries without
shutting down the UPS or connected loads.(hot-swappable battery design) Replacement is a safe
procedure, isolated from electrical hazards.
CAUTION!! Consider all warnings, cautions, and notes before replacing batteries.
Note: Upon battery disconnection, equipment is not protected from power outages.
Step 1 Step 2 Step 3
Remove front panel. Disconnect battery wires. Pull out the battery box by
removing two screws on the
front panel.
Step 4 Step 5 Step 6
Remove the top cover of
battery box and replace the
inside batteries.
After replacing the
batteries, put the battery
box back to original location
Re-connect the battery wires.
and screw it tightly.
Step 7
Put the front panel back to the unit.
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T
T
T
2-6 Battery Kit Assembly (option)
NOTICE: Please assemble battery kit first before installing it inside of UPS. Please select correct
battery kit procedure below to assemble it.
2-battery kit
Step 1: Remove adhesive tapes. Step 2: Connect all battery terminals by
apes
following below chart.
Step 3: Put assembled battery packs on
one side of plastic shells.
Step 4: Cover the other side of plastic shell as
below chart. Then, battery kit is assembly well.
3-battery kit
Step 1: Remove adhesive tapes. Step 2: Connect all battery terminals by
following below chart.
apes
apes
Step 3: Put assembled battery packs on
one side of plastic shells and insert one
Step 4: Cover the other side of plastic shell as
below chart. Then, battery kit is assembly well.
more defect battery on the space.
Defect
battery
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T
T
T
T
4-battery kit
Step 1: Remove adhesive tapes. Step 2: Connect all battery terminals by
following below chart.
apes
apes
Step 3: Put assembled battery packs on
one side of plastic shells.
Step 4: Cover the other side of plastic shell as
below chart. Then, battery kit is assembly well.
6-battery kit
Step 1: Remove adhesive tapes. Step 2: Connect all battery terminals by
following below chart.
apes
apes
Step 3: Put assembled battery packs on
one side of plastic shells.
Step 4: Cover the other side of plastic shell as
below chart. Then, battery kit is assembly well.
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3. Operations
3-1. Button operation
Button Function
Turn on the UPS: Press and hold ON/Mute button for at least 2 seconds
Mute the alarm: After the UPS is turned on in battery mode, press and
ON/Mute Button
Up key: Press this button to display previous selection in UPS setting
Switch to UPS self-test mode: Press ON/Mute buttons simultaneously
Turn off the UPS: Press and hold this button at least 2 seconds to turn
OFF/Enter Button
Confirm selection key: Press this button to confirm selection in UPS
Switch LCD message: Press this button to change the LCD message for
Select Button
ON/Mute + Select
Button
Setting mode: Press and hold this button for 5 seconds to enter UPS
Down key: Press this button to display next selection in UPS setting
Switch to bypass mode: When the main power is normal, press
Button View
to turn on the UPS.
hold this button for at least 5 seconds to disable or enable the alarm
system. But it’s not applied to the situations when warnings or errors
occur.
mode.
for 5 seconds to enter UPS self-testing while in AC mode, ECO mode,
AECO mode, or converter mode.
off the UPS in battery mode. UPS will be in standby mode under power
normal or transfer to bypass mode if the Bypass enable setting by
pressing this button.
ON/Mute and Select buttons simultaneously for 5 seconds. Then UPS
will enter to bypass mode. This action will be ineffective when the input
voltage is out of acceptable range.
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3-2. LCD Panel
Display Function
Remaining backup time information
Indicates the remaining backup time in pie chart.
Indicates the remaining backup time in numbers.
H: hours, M: minute, S: second
Fault information
Indicates that the warning and fault occurs.
Indicates the warning and fault codes, and the codes are listed in
details in 3-5 section.
Mute operation
Indicates that the UPS alarm is disabled.
Output & Battery voltage information
Indicates the output voltage, frequency or battery voltage.
Vac: output voltage, Vdc: battery voltage, Hz: frequency
Load information
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates the load or the UPS output is short circuit.
Mode operation information
Indicates the UPS connects to the mains.
Indicates the battery is working.
Indicates the bypass circuit is working.
Indicates the ECO mode is enabled.
Indicates the Inverter circuit is working.
Indicates the output is working.
Programmable outlets information
Indicates that programmable outlets have output voltage.
Battery information
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Indicates the Battery level by 0-25%, 26-50%, 51-75%, and
76-100%.
Indicates the battery is fault.
Indicates low battery level and low battery voltage.
Input & Battery voltage information
Indicates the input voltage or frequency or battery voltage.
Vac: Input voltage, Vdc: battery voltage, Hz: input frequency
3-3. Audible Alarm
Battery Mode Sounding every 4 seconds
Low Battery Sounding every second
Overload Sounding twice every second
Fault Continuously sounding
3-4. LCD display wordings index
Abbreviation Display content Meaning
ENA
DIS
ESC
HLS
LLS
BAT
CF
TP
CH
SF
EP
FU
EE
Enable
Disable
Escape
High loss
Low loss
Battery
Converter
Temperature
Charger
Site Fault
EPO
Bypass frequency unstable
EEPROM error
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3-5. UPS Setting
There are three parameters to set up the UPS.
Parameter 1: It’s for program alternatives. Refer to
below table.
Parameter 2 and parameter 3 are the setting
options or values for each program.
01: Output voltage setting
Interface Setting
For 200/208/220/230/240 VAC models, you may choose
the following output voltage:
200: presents output voltage is 200Vac
208: presents output voltage is 208Vac
220: presents output voltage is 220Vac
230: presents output voltage is 230Vac
240: presents output voltage is 240Vac
For 100/110/115/120VAC models, you may choose the
following output voltage:
100: presents output voltage is 100Vac
110: presents output voltage is 110Vac
115: presents output voltage is 115Vac
120: presents output voltage is 120Vac
You may set the initial frequency on battery mode:
BAT 50: presents output frequency is 50Hz
BAT 60: presents output frequency is 60Hz
If converter mode enable, you may choose the following output
frequency:
CF 50: presents output frequency is 50Hz
CF 60: presents output frequency is 60Hz
0-999: setting the backup time limits in minutes from 0-999 for
programmable outlets which connect to non-critical devices on
battery mode.
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09: Acceptable input voltage range setting
Interface Setting
For 200/208/220/230/240 VAC models, you may choose the
following selection for acceptable input voltage range:
110/300 flashing in turns: The acceptable input voltage range
is from 110V to 300V.
160/260 flashing in turns: The acceptable input voltage range
is from 160V to 260V.
170/270 flashing in turns: The acceptable input voltage range
is from 170V to 270V.
For 100/110/115/120 VAC models, you may choose the
following selection for acceptable input voltage range:
55/150 flashing in turns: The acceptable input voltage range is
from 55V to 150V.
80/130 flashing in turns: The acceptable input voltage range is
from 80V to 130V.
85/135 flashing in turns: The acceptable input voltage range is
from 85V to 135V.
00: Exit setting
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3-6. Operating Mode Description
Operating
Description LCD display
mode
Online mode
When the input voltage is within acceptable
range, UPS will provide pure and stable AC
power to output. The UPS will also charge
the battery at online mode.
When the input voltage is within setting
range (±3%Vo max), UPS will bypass
voltage to output for energy saving. PFC
and INVERTER are still active at this mode.
When the input voltage is within setting
range (±3%Vo max), UPS will bypass
voltage to output for energy saving. PFC
and INVERTER are off at this mode.
When input frequency is within 40 Hz to 70
Hz, the UPS can be set at a constant
output frequency, 50 Hz or 60 Hz. The
UPS will still charge battery under this
mode.
Battery mode When the input voltage is beyond the
acceptable range or power failure and
alarm is sounding every 4 second, UPS will
backup power from battery.
Bypass mode
When input voltage is within acceptable
range but UPS is overload, UPS will enter
bypass mode or bypass mode can be set
by front panel. Alarm is sounding every 10
second.
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Standby mode UPS is powered off without output power,
but the battery still can be charged.
Fault mode
The UPS is in fault mode when no output
power is supplied from the UPS and the
fault icon flashes on the LCD display,
although the information of UPS can be
displayed in the screen.
3-7. Faults Reference Code
Fault event Fault code Icon Fault event Fault code Icon
Bus start fail 01 x Inverter voltage Low 13 x
Bus over 02 x Inverter output short 14
Bus under 03 x Battery voltage too high 27
Bus unbalance 04 x Battery voltage too low 28
Bus short circuited 05 x Over temperature 41 x
Inverter soft start fail 11 x Over load 43
Inverter voltage high 12 x
3-8. Warning indicator
Warning Icon (flashing) Alarm
Low Battery
Overload
Battery is not connected
Over Charge
Site Fault
EPO enable
Over temperature
Charger failure
Battery fault
Out of bypass voltage range
Bypass frequency unstable
EEPROM error
Sounding every second
Sounding twice every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
Sounding every second
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4. Troubleshooting
If the UPS system does not operate correctly, please solve the problem by using the table below.
Symptom Possible cause Remedy
No indication and alarm even
though the main is normal.
The AC input power is not
connected well.
The AC input is connected
to the UPS output.
Check if input power cord
firmly connected to the
mains.
Plug AC input power cord to
AC input correctly.
The icon is flashing and the
warning code is lighting on
LCD display. Alarm is sounding
every second.
The icon is flashing and
is lighting on LCD display. Alarm is
sounding every second.
The icon and flashing on
LCD display and alarm is sounding
every second.
Fault code is shown as 27 and the
icon is lighting on LCD
display and alarm is continuously
sounding.
Fault code is shown as 28 and the
icon is lighting on LCD
display and alarm is continuously
sounding.
The icon andis flashing
on LCD display and alarm is
sounding twice every second.
EPO function is activated. Set the circuit in closed
position to disable EPO
function.
Line and neutral conductors
of UPS input are reversed.
Rotate mains power socket
by 180° and then connect to
UPS system.
The external or internal
battery is incorrectly
Check if all batteries are
connected well.
connected.
Battery voltage is too high
Contact your dealer.
or the charger is fault.
Battery voltage is too low or
Contact your dealer.
the charger is fault.
UPS is overload Remove excess loads from
UPS output.
UPS is overloaded. Devices
connected to the UPS are
Remove excess loads from
UPS output.
fed directly by the electrical
network via the Bypass.
After repetitive overloads,
the UPS is locked in the
Bypass mode. Connected
Remove excess loads from
UPS output first. Then shut
down the UPS and restart it.
devices are fed directly by
the mains.
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Symptom Possible cause Remedy
Fault code is shown as 43 and The
icon is lighting on LCD
display and alarm is continuously
sounding.
Fault code is shown as 14 and the
icon is lighting on LCD
display. Alarm is continuously
sounding.
Fault code is shown as 01, 02, 03,
04, 11, 12, 13 and 41 on LCD
display and alarm is continuously
sounding.
Battery backup time is shorter than
nominal value
The UPS shut down
automatically because of
Remove excess loads from
UPS output and restart it.
overload at the UPS output.
The UPS shut down
automatically because short
circuit occurs on the UPS
Check output wiring and if
connected devices are in
short circuit status.
output.
A UPS internal fault has
Contact your dealer
occurred. There are two
possible results:
1. The load is still supplied,
but directly from AC power
via bypass.
2. The load is no longer
supplied by power.
Batteries are not fully
charged
Charge the batteries for at
least 5 hours and then
check capacity. If the
problem still persists,
consult your dealer.
Batteries defect Contact your dealer to
replace the battery.
Fault code is shown as 05 on LCD
display. At the same time, alarm is
continuously sounding and output
is cut off.
A UPS internal fault has
occurred and BUS is short
circuited.
Consult your dealer. If the
UPS power is on again
before repair, the DC/DC
mosfet will damage.
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5. Storage and Maintenance
Operation
The UPS system contains no user-serviceable parts. If the battery service life (3~5 years at
25°C ambient temperature) has been exceeded, the batteries must be replaced. In this case,
please contact your dealer.
Storage
Before storing, charge the UPS 5 hours. Store the UPS covered and upright in a cool, dry
location. During storage, recharge the battery in accordance with the following table:
Storage Temperature Recharge Frequency Charging Duration
-25°C - 40°C Every 3 months 1-2 hours
40°C - 45°C Every 2 months 1-2 hours
Be sure to deliver the spent battery to a recycling facility or ship it to your
dealer in the replacement battery packing material.
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6. Specifications
MODEL
Capacity
INPUT
Voltage
Range
Frequency Range 40Hz ~ 70Hz
Power Factor
OUTPUT
Output Voltage 100*/110*/115*/120VAC
AC Voltage Regulation ± 1%
Frequency Range 47 ~ 53 Hz or 57 ~ 63 Hz (Synchronized Range)
Frequency Range
Current Crest Ratio (CF) 5:1 (max.)
Harmonic Distortion
Typical Recharge Time 4 hours recover to 90% capacity (for standard model only)
Charging Current (max.)1 A 1 A 1 A 1 A
Charging Voltage 27.4 VDC ± 1% 41.1 VDC ± 1% 54.7 VDC ± 1% 82.1VDC ± 1%
INDICATORS
LCD UPS status, Load level, Battery level, Input/Output/battery info, Discharge time and Fault indicators
ALARM
Battery Mode Sounding every 4 seconds
Low Battery Sounding every second
Overload Sounding twice every second
Fault Continuously sounding
PHYSICAL
Dimension, DxWxH (mm)380 x 438 x 88 480 x 438 x 88 480 x 438 x 88 600 x 438 x 88
Net Weight (kgs) 13.2 18.9 21.4 29.6
ENVIRONMENT
Humidity 20-90 % RH @ 0- 40°C (non-condensing)
Noise Level Less than 50dBA @ 1 Meter
MANAGEMENT
Smart RS-232/USB Supports Windows 2000/2003/XP/Vista/2008/7, Linux, Unix, and MAC
Optional SNMP Power management from SNMP manager and web browser
*Derate capacity to 95% when the output voltage is adjusted to 115VAC, derate capacity to 90% when the output voltage is
adjusted to 110VAC and derate capacity to 80% when the output voltage is adjusted to 100VAC.
VA 1000 VA 1000 VA 1500 VA 1500 VA 2000 VA 2000 VA 3000 VA 3000 VA
W 800 W 800W 1200 W 1200 W 1600 W 1600 W 2400 W 2400 W
Rated
voltage
Low Line
Transfer
Low Line
Comeback
High Line
Transfer
High Line
Comeback
Model DC1000RTXEBM DC1500RTXEBM DC2000RTXEBM DC3000RTXEBM
Used with UPS Models 1K 1.5K 2K 3K
Battery Type 12V 9Ah 12V 9Ah 12V 9Ah 12V 9Ah
Battery Numbers 4 6 8 12
Dimensions(DxWxH) 380 x 438 x 88 480 x 438 x 88 600 x 438 x 88
Net Weight(kgs) 17.1 21.5 29 41.2
NOTE: Battery pack should be used with corresponded UPS.
Orion Power Systems Service and Technical Support
If you have any problems or questions with the UPS, call your local distributor or
Orion Power Systems technical support at the following telephone number :
In the United States: 1-877-385-1654
Please have the following information ready when you call:
- Model number and Serial number
- Description of failure or problem
- Date of failure or problem
- Customer contact information and return address
If repair is necessary, you will be given a Returned Material Authorization
(RMA) number. The RMA number must appear on the outside of the box
and on the Bill Of Lading. Original packaging should be used if available.
Systems that get damaged in transit as a result of improper packaging are
not covered under warranty. A replacement or repair unit will be shipped,
freight prepaid for all units under warranty.
NOTE:
For critical applications, immediate replacement may be available.
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