Orchid Telecom KS 416, PBX 416 Plus System Administration Manual

Model KS 416

System Administration Guide

2

Introduction 4

Installation Hints 4

System Programming 5

- System Password 5

- Changing Password 5

Exchange Line Set up 6

- Caller Display 6

- Setting Date & Time 6

- Changing Extension Numbers 7

Assigning Incoming Calls 7

Cascade Ringing 9

Assigning Outgoing Calls 9

Assigning Extensions for Direct Dial Mode 10

Least Cost Routing (LCR) For all Calls 11

Accessing IP Calls 11

Call Barring / Call Restrictions 12

- Internal Calls Only 12

- Assign Groups 12

- Assign Extensions to Speed Dial Memories Only 13

Call Barring on a Line by Line Basis 13

Setting Time Limits on Out-going Calls 13

System Speed Dials 14

Hot Line 15

3

Music On Hold 16

Auto Attendant (Disa) 16

-To Record Out Going Message For DISA 16

- To Record OGM if Extension Busy 16

- To Play Back if Busy OGM 17

- To Record OGM if Extension Unanswered After 25 Seconds 17

- To Play Back OGM if Extension Unanswered 17

- To Assign Extensions for DISA 17

- To Assign All Lines for DISA 17

- To Assign A Single Line for DISA 17

- To Remove Auto Attendant (DISA) From All Lines 17

- Divert to Operator 18

- Auto Fax Detect 18

- Single Digit Selection 19

- Day/Night Service 19

Extension Features 20

- Confirm Extension Number 20

- Operator Calls 20

- Ring Back On Busy 20

- Transfer Calls When Busy 20

- Transfer All Calls to Another Ext 20

- Transfer All to Secretary 21

- Do Not Disturb Mode 21

- Select Lines on a Call By Call Basis 21

- Power Failure 21

Remote Programming 21

Caller Display 22

- Extension to Extension 22

Setting Up BT’s Call Divert Service 22

Trouble Shooting 23

Technical Specification s 25

4

Introduction

Thank you for choosing the Orchid Telecom KS 416 telephone system. Please take time to read
through this Administration guide to get the most from your new purchase.

Installation Hints

• Ensure the On/Off switch located on the left hand side of the key System is switched to On.
(-)

• All extension sockets should be Master type with built in ringing capacitor. (If you use a
secondary type socket, and your extension phones are older type 4-wire working, they will
not ring).

•

We have a range of “Easy Install” adaptors for connecting the extensions. They are
available in 4 lengths; 10cm, 5m,10m and 20m ,Please contact your supplier for more
details.

• Only extensions 201-204 will ring on incoming calls (factory default setting) unless you
nominate any other extensions to ring. See page 7 of the Administration Guide.

Wall Mounting:

• Drill 2 holes, 16cm apart. (Take extra care not to drill through electrical wiring or pipes.)

• Adjust the screw heads until the PBX fits firmly against the wall.

5

System Programming

All programming is done on Extension 201 ONLY.

NOTE: If Programming is being done successfully you will hear a Beep (beep) or a voice
confirmation after every #, if unsuccessful you will hear a Series of Beeps after the #.

In this guide all dialled digits will appear in RED text.

System Password

The factory default password is: * * 0 1 (1234) #

Changing the Password

Ext 201 Dial: Current Password * * 0 1 1234 # (beep)

Dial: New Password * * 0 2 xxxx # (beep) Hang Up

NB: Your new Password will be: * * 0 1 xxxx #

NOTE: When you enter the programming mode on 201 all the other Extensions will be cut off.
Therefore ensure that other Extensions are not on calls before you start programming.

We strongly recommend that you store your new password into a one-touch memory.
This will simplify all future programming.

6

Exchange Line Set Up

The KS 416 is configured at the factory for 4 Exchange Lines to be connected. If you only have 1,
2 or 3 lines connected it is important that the system is set-up as follows:

1 Exchange Line connected:

Ext 201 Dial: Password (beep) * 3 1 1 # (beep) Hang Up

Line

2 Exchange Lines connected:

Ext 201 Dial: Password (beep) * 3 1 1 2 # (beep) Hang Up
Lines

3 Exchange Lines connected:

Ext 201 Dial: Password (beep) * 31 1 2 3 # (beep) Hang up

Lines

If at a later date you want to add another line, making a total of 4 lines:

Ext 201 Dial: Password (beep) * 3 1 1 2 3 4 # (beep) Hang Up
Lines

Telephones with CALLER DISPLAY and DATE/TIME features.

If you are intending to use telephones with the above features on the KS416 you must program
the DATE/TIME settings on the Key System.

The KS416 will update your Caller Display log with the time/date of each
Incoming call and calls from other extensions.

There is no need to set the DATE/ TIME on your telephones as the KS416 will
do this automatically when the phone first rings.

SETTING THE DATE and TIME

NB: At the end of every successful programming sequence you will hear a beep

Setting the Date and Time (24 hour clock)

1) To set the Date

On Extension 201 Dial Password (beep) * 95 1 yy mm dd dow # (beep) (Where DOW Monday
= 1, Tuesday = 2 etc)
Eg.: Thursday 26 March 2009 would be * 95 1 09 03 26 4 # Beep

7

2) To set the time

On Extension 201 Dial Password Beep * 952 hh mm # beep
Eg.: 3.20 pm would be * 952 15 20 # Beep

Changing Extension Numbers

As currently configured the Extensions are 3 digits 201 to 216, but these numbers can be changed
to 2, 3 or 4 digits and any numbers you want from 10 –8999

To change the number of digits and lead digit for Extensions.
Note: The system Extensions can be programmed for a combination of 2, 3 or 4 digits
but 2 , 3 or 4 Digit Extensions must have a different leading Digit eg; 2 digit Extensions could start
with 1, 3 digit Extensions could start with 5 and 4 digit Extensions could start with 6.

Example 1 ; To change ALL Extensions from 201 - 216 to 10 - 25

On Extension 201 Dial Password Beep * 72 1 (where 1 is the lead digit) 2 (Where 2 is the
number of digits) # Beep

Then Dial * 7 001(where 001 is the extension socket on rear of unit) 10 # Beep

* 7 002 11 # Beep * 7 003 12 # Beep Keep going until * 7 016 25 # Beep Hang up

Example 2: To change Extension 202 to 33 and 208 to 5555

Dial Password Beep

Then Dial * 72 3 2 # Beep * 72 5 4 # Beep

* 7 002 33 # Beep * 7 008 5555 # Beep Hang up

Assigning Incoming Calls

This is a useful feature for spreading the incoming call load over certain extensions or a specific
line direct to a specific extension. Useful if you are sharing the Key System with another company.

IMPORTANT: The factory set default is to ring Extensions 201 – 204 only.
Only Extensions 201 – 208 can be programmed to ring on incoming calls

If you want to add further extensions to ring, please use the following examples to help you get
your PBX set up as per your requirements.

Add extensions 207 and 208 to ring on Line 1

8

Ext 21 Dial: Password (beep) * 12 01 207 # (beep)

* 12 01 208 # (beep) Hang Up

Line Ext

Now extensions 201 – 204 and 207 – 208 will ring on Line 1.

Further Examples

If you do not want one or all of extensions 201 – 204 to ring, you must first clear the factory default
setting as follows:

To assign Extensions 207 and 208 ONLY to ring on Line 1

Clear Line 1:

Ext 201 Dial: Password (beep) * 11 01 # (beep) Hang Up
Line

Ext 201 Dial: Password (beep) * 12 01 207 # (beep)

* 12 01 208 # (beep) Hang Up

Line Ext

To assign Extensions 205 and 206 ONLY to ring on Line 2:

Clear Line 2:

Ext 201 Dial: Password (beep) * 11 02 # Hang Up
Line

Ext 201 Dial: Password (beep) * 12 02 205 # (beep)

* 12 02 206 # (beep) Hang Up

Line Ext

Add extensions 205, 206 and 207 to ring on Line 3:

Ext 201 Dial: Password (beep) * 12 03 205 # (beep)
* 12 03 206 # (beep)
* 12 03 207 # (beep) Hang Up

Line Ext

Now extensions 201 – 207 will ring on Line 3.