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Model
PBX 308 Plus
Extension User Guide
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Introduction 3
Internal Calls 3
Making Outgoing Calls 3
Transferring Calls 4
Call Pick Up 4
Conference Calls 5
System Speed Dials 5
Confirm Extensions Numbers 6
Operator Call 6
Ringback on Busy 6
Transfer Calls When Busy 6
Transfer All Calls To Another Extension 6
Transfer All Calls To Your Secretary 6
BT or Cable Select (Star) Services 7
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The Orchid PBX 308 extensions need to Dial 9 for access to an outside Exchange Line, however
Extensions can be converted to Direct Dial by the System Administrator – Direct Dial extensions
do not have to dial 9 for a line. The Direct Dial feature is ideal if you make a lot of outgoing calls
and few internal calls. Direct Dial extensions need to dial * in front of the extension number when
making internal calls and when using some of the other features of the PBX 308.
Allows you to call another extension
Dial: Extension Number 21 - 28
For Direct Dial Extensions, Dial * in front of the Extension number eg;*21
Dial 9 and wait for External Dial Tone, dial the telephone number.
Ideally, program 9 and a pause # into a one touch memory.
NB: The pause is necessary in case you need to Redial a number. Direct Dial extensions just
need to press Redial.
Making outgoing calls from Direct Dial extensions
Dial the Telephone Number
Last Number Redial in “Dial 9 For a Line” mode
For last number Redial to work properly in “Dial 9 for a Line” mode you need to enter a Pause #
after the 9 when dialling the number. Most modern telephones have a pause button on the keypad.
Some DECT cordless phones enable you to program the phone so that “9 Pause” is inserted in
front of every number dialled.
If your telephones do not have a Pause button, we recommend you contact the System
Administrator to get your extension converted to “Direct Dial” Mode.
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Allows you to manually or automatically transfer an incoming call to another extension.
To transfer manually:
Dial: Recall / Extension Number Announce Caller If the extension wants to take
the call, replace handset.
NB: If the extension does not want to take the call, when they replace the their handset the call
will revert back to you. If the extension does not answer, press Recall to revert back to the caller.
To transfer automatically:
Dial: Recall (R) Extension Number Replace Handset
If the extension does not answer within 25 seconds the call will be redirected back to you and your
phone will ring.
NB: If the extension is engaged, you will be automatically reverted back to the caller.
When the call is being transferred the caller will hear “Music on Hold” or a comfort tone.
If your extension is not programmed to ring on incoming calls this feature allows you to pick up a
call ringing on another extension.
Dial: # 7
For Direct Dial Extensions
Dial: * # 7
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Allows you to set up a conference call between 2 extensions and an incoming outside call.
During the call press RECALL (R) Dial: * Extension Number
If the other extension answers all three parties will be connected.
If the extension does not answer, press Recall (R) to revert back to the Caller.
Up to 99 telephone numbers can be stored in to system speed-dial locations 01 – 99. Please
contact your System Administrator for details
Dialling Speed Dial numbers
To call the number in Speed-Dial location 01, Dial ## 01
To call the number in Speed-Dial location 33, Dial ## 33
Confirm Extension number
If you have a Caller Display phone you can confirm the Extension number.
Dial: # * 9 hang up, the phone will ring and the display will show 6 digits. The first 3 digits
show the Extension Jack number ie; 004 and the last 3 digits show the Extension number ie; 024
Operator Call
Any extension can Dial: 0 and they will be automatically connected to Extension 22.
If 22 is busy they will be connected to 23.
Ringback on Busy
If the Extension you call is busy you can enter Ringback mode by Dialling
Recall (R) # # 0 0 and hang up.
When the Extension is Free your phone will ring, lift the handset and the Free Extension will ring
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automatically.
Transfer calls when busy
This feature enables you to transfer Internal and External calls to another Extension if you are
engaged on a call.
To Activate Transfer Dial: # * 1 Ext no
To Cancel Transfer when engaged Dial: # * 1 00
Transfer All calls to another Extension
To transfer all calls to another Extension Dial: # * 2 Ext no
To cancel the transfer of all call Dial: # * 2 00
Transfer all calls to your secretary
To transfer all calls to your secretary Dial: # * 6 Ext No
In this mode only the Secretary can call your Extension.
To cancel calls being transferred to your secretary Dial: # * 6 00
BT or Cable Select (Star) Services
Select Services (Also known as Star Services) such as Call Divert, 3 way Calling etc, can be set
up on extensions that are in “Dial 9 for a Line” mode or ‘Direct Dial’ mode.
To operate Star Services from an extension in “Dial 9 Mode”.
Dial # followed by Line number 1, 2 or 3 followed by the service On or Off code.
To operate Star Services from an extension in “Direct Dial Mode”
Dial * # followed by the line number 1, 2 or 3 then the service On or Off code.
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