There is no sound froom the subwoofer
Check that power to subwoofer is ON.
Restart soundbar. If the wireless subwoofer
error light on the sound bar is solid red,
please follow “SUBWOOFER PAIRING”
instructions.
No Sound from optical (TV) source,
No Sound from optical Set-Top-Box (STB) source,
Loud noise when watching HD channels on optical
Please check your TV or STB settings. Make
sure that the optical output format is set to
‘STEREO’ or ‘PCM’ format. This is the correct
format for the sound bar.
Check that the input selected is optical
(OPT)
(Factory reset) I need to reset my settings
Press and hold SRC and POWER on the
soundbar for 3 seconds. All lights will flash
to show a reset has happened.
I cannot make my soundbar learn from my remote.
When I complete learning process, no lights flash.
Please note: Not all remotes are supported
with our learning process. Check the website
for compatability information. If your remote
should work but is not, make sure you are
aiming the remote at the IR receiver (near
the light panel). Make sure you tap the key
on the remote to be learned once when
shown to by the sound bar, and repeat when
shown. Also, you may need to darken the
room for the learning process to complete
successfully - draw curtains or turn lights /
TV o.
Switching from TV to Bluetooth, there is a big
volume dierence - the TV is quiet.
Some TVs reduce the volume of sound that
comes out of the optical port. You will need
higher volume settings on the soundbar
to compensate. You can also use the AUX
(Headphones) otput from the TV which may
give more volume on some TV models.
How do I position my soundbar to get the best
sound?
Simply make sure that the side speakers
are clear from obstacles. The subwoofer
is wireless, but the best sound is achieved
when the subwoofer is within 5m of the
soundbar, and in the same general area.
My remote control is not working
Please ensure the battery protection film has
been removed. Pull the tab and remove.
If the remote has had a lot of use, replace
the battery. CR2032 type.
The optical cable does not work
Please check the optical cable and remove
any protective covers from connectors.
Check the optical output format is PCM or
STEREO. You should see a solid red light
in the centre of the optical cable when it is
unplugged from the soundbar.
I’m using Bluetooth and sometimes the sound is
interrupted
Bluetooth is a short range wireless
technology. We recommend you keep your
bluetooth device in the same room as the
sound bar and not obstructed by walls
or metallic objects as they can block the
signal. Please do not place other wireless
devices such as wireless routers, cordless
telephones and microwave ovens close to
your sound bar as they can interfere with the
Bluetooth connection.
No sound:
Check power connections and that the
button control panel is visible.
Check that the TV or other sound source is
playing and that it is connected properly to
the soundbar.
Ensure the correct source is selected (Press
the ‘source’ button on control panel to
change input sound source, shown on the
display panel)
Adjust the volume of the soundbar until
sound is heard.
The sound is out of sync with the TV
Make sure all video sources are connected
to the TV and that the soundbar is
connected to the TV optical output or RCA
(AUX) output. This connection method
should re-align the sound. If it is still out of
sync, look for a sound/time alignment menu
in the TV menus.