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Orbitel Digital Phone
Getting Started Guide
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IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES
Your service provider, not the manufacturer of the equipment,
is responsible for the provision of phone services through this
equipment. Any services provided through this equipment are
not intended to replace or be a substitute for primary line voice
services or Plain Old Telephone Service (“POTS”) and are not
meant to provide Automatic Number Identification or Automatic
Location Information capabilities associated with emergency
911 or E911 services. Even where emergency E911 services are
offered as part of your plan, the service will not work properly if
you move the equipment to a different location from your
registered location. You should also be aware that phone
services (including 911) will not work in the event of either a
failure of your internet service or in the event of a power
outage. You must inform any other persons who may use this
equipment of the limitations of 911 and E911 emergency
services. It is strongly recommended that you always maintain
an alternate means of reaching a 911 operator in case of an
emergency. The manufacturer, distributor and Orbitel
Communications, LLC shall not be liable for, and expressly
disclaim, any direct or indirect damages, claims, losses,
expenses, liabilities, actions, risks, or harms arising out of or
related to the services provided through this equipment,
including without limitation, emergency 911 or E911 services.
All Rights Reserved. Copyright © 2005
The use, disclosure, modification, transfer, or transmittal of this work for
any purpose, in any form, or by any means, without the written permission
of the copyright holder, is strictly forbidden.
Disclaimer
The content of this manual is subject to change without notice and should
not be construed as a commitment by the manufacturer, distributor, or
service provider. This manual is furnished for informational use only and
the manufacturer, distributor, or service provider assumes no
responsibility for any errors or inaccuracies that may appear herein.
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My Orbitel Digital Phone Account Information
Fill in the form(s) below to keep a record of your Orbitel Digital Phone account
information.
Orbitel Digital Phone Line 1 Information
Orbitel Digital Phone Number:
PIN #:
Virtual Phone Number(s):
Orbitel Digital Phone Line 2 Information
Orbitel Digital Phone Number:
PIN #:
Virtual Phone Number(s):
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Table of Contents
Introduction.............................................................................................1
Package Contents...................................................................................1
Installing the InnoMedia MTA 3328-2R.................................................1
Preparing for Installation.................................................................................. 1
Becoming Familiar with the MTA Back Panel.................................................. 2
Connecting the MTA........................................................................................ 2
MTA LED Status Indicators....................................................................4
Placing Calls............................................................................................5
Making Calls.................................................................................................... 5
CALLING WITHIN YOUR AREA CODE (USING A U.S. DIAL PLAN) .......................... 5
CALLING WITHIN NORTH AMERICA (USING A U.S. DIAL PLAN) ............................ 5
CALLING INTERNATIONAL DESTINATIONS (USING A U.S. DIAL PLAN) ................... 5
Using VoiceMail ...................................................................................... 6
Recording a Personal Greeting ....................................................................... 6
Listening to VoiceMail Messages .................................................................... 6
FROM YOUR ORBITEL DIGITAL PHONE CONNECTED TELEPHONE ........................ 6
FROM THE WEB............................................................................................. 6
REMOTELY FROM ANY TOUCH-TONE PHONE .................................................... 7
Sending and Receiving Faxes............................................................... 8
Bandwidth Requirements ................................................................................ 8
Managing Your Account at the Orbitel Phone Account Center......... 8
Customer Support..................................................................................8
Troubleshooting......................................................................................9
FAQs ......................................................................................................11
Orbitel Digital Phone Calling Features............................................... 12
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Introduction
Orbitel Digital Phone allows you to use your existing phone and broadband
Internet connection to receive calls and make local, long distance, and
international calls – all at incredibly low rates.
Instead of relying on the traditional telephone network, Orbitel Digital Phone
securely transmits phone calls over the Internet, at rates much lower than
traditional phone companies can offer.
Just follow the simple installation instructions, and when you pick up the phone a
few minutes later, you will hear a dial tone! No need to dial an access number or
an account number. Just make calls all over the world!
This Guide will walk you through the set-up process and explain everything you
need to know to begin using the Orbitel Digital Phone service.
Package Contents
► 1 InnoMedia MTA 3328-2R (Multimedia Terminal Adapter) with
built-in router
► 1 12-Volt D/C power adapter
► 1 standard telephone wire (RJ-11)
► 1 Ethernet network cable (RJ-45)
► 1 InnoMedia User’s Guide
► 1 Orbitel Digital Phone Getting Started Guide
Installing the InnoMedia MTA 3328-2R
This section provides step-by-step instructions for installing the MTA device and
setting up the IP address of your computer.
NOTE: You will need to use a PC that has an Internet browser
and a network card installed.
Preparing for Installation
Before you begin the installation process, you will need to know the connection
type used by your Internet Service Provider (ISP). The connection type (i.e.,
DHCP, static IP, PPPoE, or MAC address cloning) determines how the device will
communicate with the network. Contact your ISP to determine the connection type
you should configure for the MTA device.
If you have only one PC that will need to access the Internet, your broadband
service provider uses DHCP, and you do not have a separate router, continue to
the next section, Becoming Familiar with the MTA Back Panel.
If your ISP does not use DHCP, or if you currently use a router to share your
broadband connection with multiple PCs or other devices, refer to the
Installation with an External Router section on page 12 of the InnoMedia MTA
3328-2R User’s Guide.
1
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Installing the InnoMedia MTA 3328-2R (continued)
Becoming Familiar with the MTA Back Panel
The back panel of the MTA device contains the input/output ports. Use this
diagram as a reference when setting up your MTA.
2
PHONE 2
LAN
PWR
PHONE 1
RSTR
WAN
Figure 1: The MTA Back Panel
► PWR – connects to a wall outlet with the supplied 12-Volt D/C
power adapter.
► RSTR – resets the factory default settings.
► WAN – connects to your broadband Internet connection with an Ethernet
network cable (RJ-45).
► LAN – connects to your PC’s Ethernet port with an Ethernet network cable
(RJ-45).
► Phone 2 – connects to an analog telephone with a standard telephone
wire (RJ-11).
► Phone 1 – connects to an analog telephone with a standard telephone
wire (RJ-11).
NOTE: Do not connect your telephone to the Phone 2 port
unless specifically instructed to do so.
Connecting the MTA
These instructions will allow you to connect the MTA directly to your broadband
Internet connection (without an external router). Refer to Figure 2 on the
following page for a diagram of this configuration.
1. Turn off your PC, & unplug the broadband/DSL/cable modem power cord.
IMPORTANT: Do not plug in the MTA’s power cord until
instructed to do so.
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Installing the InnoMedia MTA 3328-2R (continued)
Connecting the MTA (continued)
2. Using the standard Ethernet network cable (RJ-45) included with the
MTA device, connect the LAN port on the back of the MTA to your PC’s
Ethernet port.
3. Using the standard telephone wire (RJ-11) included with the device,
connect the Phone 1 port on the back of the device to your telephone.
4. Using the standard Ethernet network cable (RJ-45) supplied by your
Internet Service Provider, connect the WAN port on the back of the
MTA to your broadband/DSL/cable modem or existing LAN broadband
connection (i.e., office network).
5. Plug in the broadband/DSL/cable modem’s power cord.
Wait about two minutes for the modem to initialize.
6. Connect the D/C power adapter (included with the device) to the PWR
port on the back of the MTA, and then plug in the power cord.
Wait several minutes for the device to initialize. It may take up to fifteen
(15) minutes for the device to download the configuration files.
The MTA is ready when the RUN light is steady.
7. Turn on your PC.
Your PC will obtain an IP address from the MTA. Your PC will now
have Internet connectivity.
Figure 2: The MTA Configuration (For DHCP users with a single PC.)
IMPORTANT: After you set up the MTA for the first time, it
may take up to fifteen (15) minutes for the automatic download
of the configuration files to complete. During the download
process, the device’s RUN LED blinks quickly (one second on,
one second off). When the RUN LED stops blinking and
remains steady, the download process is comp lete -- yo u will
now hear a dial tone.
3
For more information on the MTA device’s LED indicators, refer to the MTA LED
STATUS INDICATORS table on the following page.
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MTA LED Status Indicators
Determine the status of your MTA device by noting the LED behavior.
MTA LED STATUS INDICATORS
LED Light Status MTA Status
Steady The device power is on.
PWR
Off The device power is off.
Blinking slow
(3 seconds on,
3 seconds off)
The device failed to download a configuration
file or to register with the SIP server.
Blinking fast
(1 second on,
1 second off)
The device is actively downloading a
configuration file or a firmware update.
Steady
The device has been configured successfully
and is running normally.
RUN
Off
The power is off or the device is
malfunctioning.
Blinking fast Data is being transferred.
Steady
The device is connected to a broadband
network.
WAN
Off
The device is not connected to a broadband
network.
Blinking Data is being transferred.
Steady The device is connected to an external PC.
LAN
Off
The device is not connected to an external
PC.
Blinking
A call is in progress (data is being
transferred).
VOIP
Steady The device is ready to make calls.
Blinking
There are new VoiceMail messages, and the
phone is not in use.
Steady The phone is in use.
PHONE 1/
PHONE 2
Off
There are no new VoiceMail messages, and
the phone is not in use.
Blinking A call is in progress.
VOICE
ACTIVITY 1/
VOICE
ACTIVITY 2
Off No call is in progress.
If the MTA device’s LED indicators signal that there is a problem, please refer to
the Troubleshooting section on page 9 in this Guide.
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Placing Calls
Once the MTA is set up and you have dial tone, you will be able to place and
receive calls.
NOTE: If you have set up your MTA, but you do not hear a dial
tone, please refer to the Troubleshooting section of this Guide.
Making Calls
To make a call, pick up your telephone handset and dial using your telephone
keypad.
NOTE: The PC does not need to be on in order to place calls.
CALLING WITHIN YOUR AREA CODE (USING A U.S. DIAL PLAN)
Dial a local number that is in the same area code as your Primary Orbitel Digital
Phone number using 7-digit dialing.
Dial the local 7-digit phone number.
For example, if your Primary Orbitel Digital Phone number has a 201 area code
and the local phone number you would like to call is 201-555-9999, dial 5559999.
CALLING WITHIN NORTH AMERICA (USING A U.S. DIAL PLAN)
Dial: 1 + area code + local phone number.
For example, if the area code is 212 and the local number is 555-8888, dial:
12125558888.
CALLING INTERNATIONAL DESTINATIONS (USING A U.S. DIAL PLAN)
Dial: 011 + country code + area code + local phone number.
For example, if the country code is 99, the city code is 77, and the local number
is 555-8888, dial: 01199775558888.
NOTE: Calls outside of the calling plan area are charged a perminute rate based on the destination you are calling. Please
login to the Orbitel Account Center Web Site for specific rates.
For Web site information, refer to the Managing Your Account at
the Orbitel Account Center Web Site section on page 8.
If you are unable to make calls, please refer to the Troubleshooting section on
page 9.in this Guide.
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Using VoiceMail
Recording a Personal Greeting
1. Pick up your Orbitel Digital Phone connected telephone and press 123#
on the telephone keypad.
You will be connected to the VoiceMail system.
2. Press 2 to administer your mailbox.
3. Press 1 to administer your personal greeting.
4. Press 2 to change your greeting.
You will be prompted to record your greeting.
5. Press 1 to listen to your personal greeting.
6. When you are satisfied with your greeting, press 3 to accept and
activate your greeting.
You will hear the message, “Your personal greeting has been activated.”
IMPORTANT: You must accept and activate your personal
greeting in order for it to be saved. If you record a greeting
and hang up before accepting and activating it, it will not be
saved, and the previous greeting will be used.
Listening to VoiceMail Messages
FROM YOUR ORBITEL DIGITAL PHONE-CONNECTED TELEPHONE
1. Pick up the handset of the telephone connected to your telephone
adapter, and press 123# on the telephone keypad.
You will be connected to the VoiceMail system.
2. Press 1 to hear your messages.
The system will announce how many new and saved mess ages you
have in your mailbox. If you have messages, you will hear the date and
time each message was left.
3. Follow the prompts to listen to, save, and/or delete your messages.
FROM THE WEB
1. Login to the Orbitel Account Center Web Site
For Web site information, refer to the Managing Your Account at the
Orbitel Account Center Web Site section on page 8.
2. Click the VoiceMail button.
The VoiceMail page displays.
3. Click the Play link to hear the desired message.
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Using VoiceMail (continued)
Listening to VoiceMail Messages (continued)
REMOTELY FROM ANY TOUCH-TONE PHONE
1. Using any regular touch-tone telephone, pick up the telephone handset and
dial your Orbitel Digital Phone number. Press star (*) during your
outgoing message.
2. Enter your PIN number when prompted. Your PIN number is noted in
the front of this book. You can also access your PIN number on the
Web through the Orbitel Account Center Web Site or by contacting an
Orbitel Customer Service or Technical Service Representative.
3. Press 1 on the telephone keypad to hear your messages.
The system will announce how many new and saved mess ages you
have in your mailbox. If you have messages, you will hear the date and
time each message was left.
4. Press 1 to listen to the message.
5. Press 2 to save the message or press 3 to delete the message.
The system announces the date and time of any other new or saved
messages.
6. Follow the voice prompts to continue listening to, saving, and/or
deleting your messages.
7. When you are done listening to your messages, hang up the telephone.
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Sending and Receiving Faxes
The fax feature allows you to send and receive faxes using your Orbitel Digital
Phone-enabled MTA. Simply connect a fax machine to any activated port on the
MTA, and dial as you would when making Orbitel Digital Phone calls (see the
Placing Calls section on page
5 for instructions).
Bandwidth Requirements
► Faxing requires 70k bandwidth for sending and up to 90k bandwidth for
receiving.
► When fax and voice are used simultaneously on both MTA ports, the
bandwidth requirement increases to between 100k and 170k.
► Orbitel Digital Phone Service provides adequate bandwidth to allow
simultaneous voice and fax capability.
Managing Your Account at the Orbitel Account
Center Web Site
Orbitel Digital Phone offers powerful online tools for managing your account using
the Orbitel Account Center Web Site, including call history, personal profile,
listening to VoiceMails, managing calling features, and more!
Ö You can manage your account by logging into the Orbitel Account
Center Web Site at: www.Orbitel.myaccountcenter.net
Ö A link to the Orbitel Account Center Web Site can also be found at:
www.Orbitelcom.com
To log in, enter your Orbitel Digital Phone number and PIN. Please include a “1”
before your number. For example, if your Orbitel Digital Phone number is 222333-4444, enter 12223334444.
Customer Support
There are several ways that you can contact Orbitel Digital Phone Customer
Support for billing or technical support questions.
connected telephone, dial 611 to be connected to Orbitel Customer
Service or dial 811 to be connected to Orbitel Technical Service.
► Via Regular Touch-Tone Phone (within the U.S.): Call toll-free at 1-
877-274-5269 for Orbitel Customer Service or toll-free at 877-235-3859
for Orbitel Technical Service.
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9
Troubleshooting
TROUBLESHOOTING
Symptom: The RUN LED is blinking slowly.
Corrective Action:
► Reboot the device by unplugging the power cord and then
plugging it back in.
► Verify that the device obtained an IP address by picking up the
connected telephone’s handset and pressing ***1 on the keypad.
If it announces “0.0.0.0” as the IP address, the device did not get
an IP address. Contact Orbitel Technical Support.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
Symptom: There is no dial tone.
Corrective Action:
After you set up the MTA for the first time, it may take up to 15 minutes
to download the configuration files onto the device. During this
download process, the MTA’s RUN LED blinks quickly (1 second on, 1
second off). When the RUN LED stops blinking and remains steady,
the download process is complete – you will now hear a dial tone.
If it has been over 15 minutes since you set up the MTA and you still do
not hear a dial tone:
► Verify that your phone is connected to the correct port on the MTA.
► Verify that the device obtained an IP address by picking up the
connected telephone’s handset and pressing ***1 on the keypad. If
it announces “0.0.0.0” as the IP address, the device did not get an
IP address. Contact your Orbitel Technical Support.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
► Try connecting another phone (one that you are certain works
properly) to see if the phone you are using is faulty.
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Troubleshooting (continued)
TROUBLESHOOTING
Symptom: I hear a fast busy signal when I try to make a call.
Corrective Action:
► Make sure you are dialing according to the Dial Plan Country
assigned to your account. (The Dial Plan Country was assigned
when the account was created.) For example, if your Dial Plan
Country is the U.S., you should dial in the U.S. format:
1 + area code + phone number
NOTE: If the “1” prefix is omitted on a long distance call, the call will not
go through.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
► Verify that the device obtained an IP address by picking up the
connected telephone’s handset and pressing ***1 on the keypad.
If it announces “0.0.0.0” as the IP address, the device did not get
an IP address. Contact your Internet Service Provider.
Symptom: The phone connection is poor.
Corrective Action:
Try connecting another phone (one that you are certain works properly) to
see if the phone you are using is faulty.
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FAQs
WHAT IS “BROADBAND”?
A broadband Internet connection is a cable modem, DSL, LAN, T1, T3, LAN,
WAN, or any other high-speed “always on” connection. If you have to dial
up to an access number to reach the Internet then you do not have
broadband. A broadband Internet connection is required to use the Orbitel
Digital Phone service.
DO I NEED A BROADBAND ROUTER?
No. The MTA telephone adapter has a built-in router that allows you to
connect one PC to it to access the Internet. You would only need a separate
router if you wanted to connect more than one PC.
CAN I USE A CORDLESS PHONE?
Yes. Any standard phone will work with Orbitel Digital Phone. Feel free to
plug in your cordless phone and walk around your house while you talk.
CAN I CALL LOCATIONS THAT ARE NOT IN MY CALLING PLAN?
Yes. You can make calls to any location not included in your monthly calling
plan. These calls are considered out-of-plan and are charged a per-minute
rate based on the country you are calling. Please refer to the Orbitel
Account Center Web Site for rates.
CAN I SEND AND RECEIVE FAXES WITH ORBITEL DIGITAL PHONE?
Yes. You can connect your fax machine to the InnoMedia MTA 3328-2R
telephone adapter to send and receive faxes. You do not need to change
any settings on the telephone adapter.
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Orbitel Digital Phone Calling Features
For a complete list of features and codes, refer to the Orbitel Digital Phone User’s Guide.
ORBITEL DIGITAL PHONE CALLING FEATURES
Feature Description
3-Way Calling
Press the Flash button (or the hook) during a call. Once you hear
the dial tone, dial the second party. When the second party is
connected, press the flash button again to conference in the first
party. There will be a three-way connection!
Call Waiting
Once you hear the tone signaling a second call coming into your
line, simply press the Flash button (or the hook) on your phone.
Caller ID
With Orbitel Digital Phone Caller ID, you will see the phone
number of the party who is calling you -- even when you are on
the other line. You must have a phone equipped with a caller ID
display.
This table contains the dial codes for some popular Orbitel Digital Phone calling features.
ORBITEL DIGITAL PHONE CALLING FEATURE DIAL CODES
Feature Action Dial Code
SELECTIVE CALL ACCEPTANCE:
Receive only calls from telephone numbers
on your pre-defined acceptance list.
*64
Deactivate feature and receive all calls. *84
SELECTIVE CALL REJECTION:
Block only calls from telephone numbers on
your pre-defined rejection list.
*60
Deactivate feature and receive all calls. *80
ANONYMOUS CALL REJECTION:
Block all calls whose telephone numbers are
hidden due to the caller purposely blocking
that information.
*77
Call Blocking
Deactivate feature and receive all calls. *87
Send all calls to a pre-defined destination #. *72
Send all calls to VoiceMail. *72123
Send all calls to a new destination #.
*72 [phone num]
Call Forwarding*
(All Calls /
Unconditional)
Deactivate feature & receive all calls. *73
Send unanswered calls after a certain # of
rings to a pre-defined destination #.
*92
Send unanswered incoming calls to
VoiceMail.
*92123
Send unanswered incoming calls to a new
destination #.
*92 [phone num]
Call Forwarding*
(No Answer)
Deactivate feature. *93
* When you forward calls, the inbound and outbound calls are priced
according to your calling plan.
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Orbitel Digital Phone Calling Features (continued)
ORBITEL DIGITAL PHONE CALLING FEATURE DIAL CODES (continued)
Feature Action Dial Code
Send incoming calls when your line is busy
to a pre-defined destination #.
*68
Send incoming calls when your line is busy
to VoiceMail.
*68123
Send incoming calls when your line is busy
to a new destination #.
*68 [phone num]
Call Forwarding*
(Busy)
Deactivate feature. *88
Send incoming calls that experience a
network error to a pre-defined destination #.
*74
Send incoming calls that experience a
network error to VoiceMail.
*74123
Send incoming calls that experience a
network error to a new destination #.
*74 [phone num]
Call Forwarding*
(Service
Interruption)
Deactivate feature. *75
Call Return Call the last person who called you. *69
Deactivate feature so that a single phone call
will be uninterrupted by incoming calls.
*70
Call Waiting
Deactivate feature so that all phone calls will
be uninterrupted by incoming calls.
*00
Hide your phone number for all calls. *95
Display your phone number for all calls. *96
Hide your phone number for a single call.
*67 [phone num]
Caller ID Deliv ery
Displays your phone number for a single call.
*82 [phone num]
Calling Card Enable or disable remote outbound calling. *00
Do Not Disturb Block incoming calls. *98
Language
Selection
Set the inbound/outbound voice prompt
languages.
*94
Call the last number you dialed. *66
Redial
Cancel the Redial request. *86
Assign a phone number to a speed dial code. *97
Speed Dial
Dial a number using a speed dial code. **[code]
VoiceMail
Access the VoiceMail system to record a
greeting or hear your messages.
123#
* When you forward calls, the inbound and outbound calls are priced
according to your calling plan.
NOTE: After dialing the service code, wait until you hear the
confirmation message/options menu before hanging up.
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