Orange Atlanta User guide

look at this second

what you can do on your Atlanta,
once it’s up and running

loads of great features on
your new phone

1

getting to know your Atlanta

2

Orange applications and services

3

troubleshooting

your Atlanta welcome

You’re probably dying to get started so we’re going
to be quick… There are some great things we’ve
added to your Atlanta – stuff like shortcuts,
apps and other services we think you’ll love.
It won’t take a sec to flick through…

Or, if you’ve got a little longer, enjoy the interactive
multimedia experience we’ve put together which
shows these Orange apps and services in action,
visit www.orange.co.uk/simulators.

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getting to know your
Atlanta

1

"Hello" never
sounded so good

High Definition voice from Orange
makes your calls so clear it sounds
like you’re in the same room as the
person you’re talking to. It also cuts
out crackles and reduces background
noise so you can concentrate fully
on what’s being said.

You’ll experience calls in high definition
wherever you’ve got an Orange 3G signal
and you’re calling someone else on
Orange who has an HD voice phone
and they also have Orange 3G signal.

did you know...

when someone calls you from a noisy

place you’ll be able to hear them much

better with HD Voice.

your Atlanta

High Definition voice from Orange

You don’t need to do a thing, your phone
will do it all automatically (just make sure
you’re using the new sim card you got with
your new phone) and a call in HD won’t
cost a penny more than a

You’ll have to hear it to believe it.

normal call.

did you know...

that shouting down your phone when you’re

somewhere noisy will be a thing of the past

with HD Voice. Your conversation will be so

clear you’ll be able to talk normally.

transfer your numbers

it’s quick and easy to transfer your
numbers. Simply:

■

save all your contacts to your old

phone’s memory

■

insert the new SIM Card into your

old phone and copy or move the
contacts to it

■

then insert the new SIM Card (with all

your contacts) into your new phone.

Don’t worry you won’t lose your
existing phone number by using
the new SIM Card. You can even
store up to 200 phone numbers*.

to transfer contacts from SIM to phone:

1 Open Contacts from the Homescreen

then select Options.

2 Choose Advanced > SIM Management.
3 Choose Copy contacts from SIM and

then Copy all.

* Dependent on SIM

your Atlanta keep your existing contacts

did you know…

you can choose which contact information
is shown in your Address Book list.
Simply select Phone or SIM to see those
contacts in your Address Book list.

on the outside

menu key

press to enter main menu.

power key

press to end phone calls
long press to turn your phone on or off.

camera key

open the camera viewfinder to take
a quick photo.

call key

press to make or answer calls.

your Atlanta don’t forget, we’ve customised more than just the buttons

shortcuts on your Homescreen

We have customised a number of shortcuts on your Homescreen so
you can access them quickly on your phone. On your Atlanta
you can access applications and services.

All it takes is a simple navigation through the keys to open your favourite feature.
For more information on these applications and services just read on.

Media player
Select
Multi-function
menu

your Atlanta at a glance

ContactMessage

Profiles

Games&Apps

explore the menus

Here are some of the icons you might see...

Orange World

Check the latest news and sport

or access the mobile internet.

Media player

Play music and watch video on your

phone.

Games&Apps

View your applications and games.

Call history
View recent calls.

Profiles

Choose and set your phone

profiles during an incoming call.

Orange widgets

Download and use more widget.

Backup

Backup or restore the contacts of

your phone..

Messaging

Stay in touch using messaging

and email.

Media album

Manage files on your phone and

memrory card.

your Atlanta get to know the handy icons on your phone

Settings

Change your phone to suit

Contacts

View and manage your contacts.

Organiser

Use your phone facilities.

your use.

make a call

to call a contact:

1 From the Homescreen, select .
2 Select the contact.
3 Select the desired phone number of

the contact.

To change the volume during a call use
the [volume keys] on the right side of
your phone.

your Atlanta the basics – calling

did you know…

we have over 13 thousand sites across
the UK making sure you can make a call
just about anywhere you go.

remember…

when calling the UK from abroad to replace
the first 0 of the phone number by +44.

send a text message

Text messages are a quick and easy way to keep in touch when you’re on
the move. Whether you need to send important news, a time to meet, or make
someone smile, texts are a great way to communicate. Using predictive text (T9)
means the phone will predict the word as you enter it, so you only need to select
each character once.

to write a text message;

1 Open the main menu and choose

Messaging.

2 Select New message. A new text

messge will open, where you can enter
your new message.

3 Select To field and enter the recipient

number. You can select Recipient
to choose the contacts you have
contacts with recently, or add
recipients from the contact list and
group.

your Atlanta send a text message

4 Press Down key to enter the message

content. Press # key to change the
input mode.

5 When you finish writing your message,

press OK key.

take a photo or shoot a video

Wherever you have your phone, you can now keep the
moment fresh. Your phone’s camera can take photos and
shoot videos, recording personal moments that you can carry
with you forever. You can save, send or delete these pictures
or videos using your phone.

to take a picture or record video

1 From Homescreen, press and hold

[camera key] to activate the camera.

2 Use the navigation key to switch

between camera and video recorder.

3 Camera: Press [camera key] to take

a picture. Video: Press [camera key]
to start recording. To stop recording,
press [back key].

Your pictures are automatically saved in

Media player > Pictures.

Your video clips are automatically saved in

Media player > Videos.

your Atlanta a picture speaks 1000 words, a camera phone never forgets

did you know…

as well as recording video, you can
also down load your favourite clips
from Orange World to watch w henever
you want. Just open Orange World and
follow the links to the video library.

Orange Answer Phone

Your phone comes with Answer Phone as standard, so you don’t need to do
anything to activate it. To listen to your Answer Phone messages, simply press and
hold the 1 key. Listen to the simple steps to save, listen to or delete messages.

When you dial Answer Phone for the
first time, you’ll be guided through a
simple tutorial which will prompt you
to set up a personal greeting. If you set
up a personal greeting, people are far
more likely to leave you messages.
You can change your greeting at any
time by calling Answer Phone and
selecting option 2 for Greetings.

You should also set up an Answer Phone
PIN number for added security and so that

did you know…

You can return calls simply by pressing #
while listening to a message - you don ’t
even need to know the caller’s number.
You can also set up a temporary greeting
to let callers know when you’re away on
business or holiday.

your Atlanta fantastic Orange applications and services

you can access your messages
from another phone or from abroad.
Call Answer Phone and
3 for Settings and Features, then select
option 3 to set up your PIN.

To listen to your messages from any
other phone or while abroad call

[phone] and enter your Orange

number and PIN then follow the simple
instructions to listen to your messages.
If you’re calling from another Orange phone,
call Answer Phone as normal then press
the * key to access your own messages.

learn more...

to find out more, including any charges,
go to www.orange.co.uk

select option

travelling abroad

pay monthly

Before you go away you’ll need to
check that you have roaming activated.
To do this call 150 from your Orange
phone or 07973 100 150 from any
other phone. Select the option for
‘using you phone abroad’ and listen
to confirm if roaming is applied.

If you are a small business
call 345, if Corporate call 158 and...

1

Check roaming is applied - if not,

request to speak to a customer service
representative to have it applied.

2

Set up a pin number on your Orange

answer phone - call your answer
phone and listen to the options for
personal settings and select ‘set up
a pin’. This allows you to access your
answer phone when abroad.

your Atlanta using your phone abroad

when you go abroad you may need
to select a partner network to use

1

Open the main menu and

choose Settings.

2

Select Network settings > Network

settings > Preferred Selection.

3

Choose Manual.

4

Your phone will scan for networks

and list the results.

5

Highlight the network you want to

use and press Select to choose.

pay as you go

Running out of credit whilst you’re away
needn’t be a disaster:

use your nominated credit or

■

debit card and call 450 from your
Orange phone

■

top-up using a Swipe Card in Ireland,

Spain, Portugal, Greece or Italy

■

use vouchers bought in the UK

and call 450 for free from y our
Orange phone.

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Orange applications
and services

2

Orange World

Orange World is your gateway to the mobile internet.
It’s got a great range of services – all specially designed

mobile phone.

for your

Highlights i nclude the latest news,
sport scores, match re ports and
headli nes and entertainment,
includ ing games, mobile TV,
film details, trailers and 2-for-1
ticket s via Orange Wednesdays.
You can even stay in t ouch with
your mates on Facebook, b y ema il
and on Orange Mes senger.

Explore Orange World instantly,
direct from your Homescreen.
It won’t cost you anything
to access the homepage and
all the entertainment download
areas are free to browse.

did you know you can…

■

listen to a music track

■

watch live TV or a video clip

■

buy great games or rent for the day

■

check live football scores

■

see what’s on a t the ci nema

■

get directi ons and find local services

■

access th e weather forecast

■

search the internet.

Whatever you’re after, you’ll be able
to find it on Orange World.

how much does it cost?

to check costs please go to http://

orangeworld.co.uk/p/youraccount/home/

your Atlanta

everything Orange all in one place

Directory Enquiries

calling Directory Enquiries from the UK

One quick call to 118 000 gives you the number you want, day or night.
You can access all the UK listed residential and business fixed numbers.

You can:

request up to three numbers per call,

which will automatically be sent to your
phone as a text message at no extra
cost so you can save the numbers in
your Address Book without worrying
about writing them down

get connected directly to the

number requested

receive any inter national number

whilst in the UK by calling 118 880.

note…

also available to business customers.

your Atlanta directory enquiries

send Directory Enquiries a text

You can also get numbers for the
UK and for the following European
countries by texting 118 000 if you
don’t want to call France, Germany,
Ireland, Italy or Spain.

Just text the name and country or city
of the business or service you want to

118 000, and we’ll text you back with

a number. For example ‘Hilton, Rome’.

Widgets

Experience real time information updates delivered direct to your phone with
Orange Widgets. With a fantastic range of options available you can choose
from news, sports, weather, entertainment and many others.

The information that you need direct to
your handset without having to navigate
online, quick and simple to use it’s the
perfect way to stay up to date.

We’ve installed and set up a selection
of widgets that you may find useful, but
there are lots more available through the
More Widgets menu.

your Atlanta Widgets

To access Orange Widgets:

1 Open the main menu and select

Orange widgets .

2 Select options > more widgets... to

view more available widgets.

3 Select your desired widgets to

download and install.

note...

also available to business customers.

note...

Orange Widg ets needs to connect to
the mobile Internet to keep your Widgets
up to date.

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troubleshooting

3

troubleshooting

This section should help if you are experiencing issues with your device or service.
In many cases, if you are having problems it is worth switching your phone off and
removing the battery for 2-3 minutes to see if there is any improvement – much like
re-booting your computer. www.orange.co.uk also provides detailed assistance for
many common problems via the Help & Support pages.

coverage problems

Orange tries to provide high quality coverage
in all locations, but environmental factors
can sometimes limit the user experience.
We cannot guarantee indoor usage,
although you will usually have no problems.
If you have trouble logging on to the network,
see if the problem persists in another area
and try your SIM in another Orange handset.
This will give Customer Services a
head-start on diagnosing your problem.

power problems

If you find your device has trouble with
switching off or charging, check the gold
coloured contacts found between the
handset, battery and chargers for any
dirt or dust affecting the connection.

your Atlanta troubleshooting

The contacts can be safely cleaned,
if accessible, using a pencil eraser.

If your phone seems to be using up battery
power quicker than expected, please bear
in mind additional functions like Bluetooth,
Radio, WiFi, 3G access and playing media
can all accelerate the consumption of the
handset’s battery.

data services

Your handset should already be set up
and ready-to-go with Orange Picture
Messaging, Internet (Orange World) and
data connectivity. If you have problems
using these services you can retrieve your
settings online using the Orange website

www.orange.co.uk – Help & Support.

troubleshooting

performance issues and
lock-up problems

Your new handset is packed with features,
functions and applications to keep you in
touch at all times. These can sometimes
demand your phone is running at its best.
If you find your device is sometimes
slowing down or freezing during operation,
ensure there resources available for
efficient running. Store large media files
(videos/pictures) to the external memory
where possible and keep at least 10%
of shared handset memory free for the
phone’s operating system.

If problems persist, there may be an
update for your phone’s operating
system available with improvements.
You can check www.orange.co.uk and
manufacturer’s websites for updates.

your Atlanta troubleshooting

still experiencing problems?

To help diagnose the problem with your
phone as quickly as possible, we will
need your IMEI number. Simply type

*#06# into your phone and your unique

IMEI will appear.

You could also try your SIM Card in
another phone to see if the problem
stays with the SIM Card or the phone.

Lastly, we may need you to access the
phones menu so it might be easier to
call us from a different phone to the one
you’re having problems with.

Simply call customer services on 150
from an Orange Mobile or 07973 100 150
from a non-Orange phone. If you’re a
small business customer call 345 or if
you’re a large business or public sector
customer call 158.

The information contained in this user guide is correct at the
time of going to press, but Orange reserves the right to make
subsequent changes to it and services may be modified,
supplemented or withdrawn. July 2010.

© Everything Everywhere Limited 2010. Orange and wirefree™
and any other Orange product or service names referred to in
this user guide are trade marks of Everything Everywhere Limited.

PCN XXXX

Everything Everywhere Limited

Registered Office:

Hatfield Business Park,

Hatfield,

Hertfordshire,

AL10 9BW

www.orange.co.uk