Oracle X5-2L Service Manual

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Oracle® Server X5-2L Service Manual

Part No: E48333-04

May 2015

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Part No: E48333-04

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Contents

Using This Documentation ............. ................ ................ ................ ................ ... 11

Product Documentation Library ....................................................................... 11

Feedback ............. ................ ................ ................ ................ ................ ......... 11

About the Oracle Server X5-2L ......................................................................... 13

Product Description .................................................................... ................ ... 13

About Controls and Connectors ....................................................................... 14

Front Panel Components on Eight Drive Systems ............. ................ ........... 14

Front Panel Components on Twelve Drive Systems ..................................... 16

Front Panel Components on Twenty-Four Drive Systems .............................. 17

Rear Panel Components and Cable Connections ... ................ ................ ....... 18

About System Components ............... ................ ................ ................ .............. 19

Illustrated Parts Breakdown ..................................................................... 19

Customer-Replaceable Units .................................................................... 21

Field-Replaceable Units .......................................................................... 22

Troubleshooting and Diagnostics ........... .......................................................... 25

Troubleshooting Server Component Hardware Faults ... ................ ................ ........ 25

Troubleshooting Server Hardware Faults ................................................... 26

Troubleshooting and Diagnostic Information ....... ................ ................ ....... 29

Troubleshooting Using the Server Front and Rear Panel Status Indicators ... . 30

Troubleshooting System Cooling Issues ..................................................... 35

Troubleshooting Power Issues ................ ................ ................ ................ .. 37

Managing Server Hardware Faults Through the Oracle ILOM Fault

Management Shell .................... ................ ................ ................ ............. 39

Troubleshooting With Diagnostic Tools ............................................................. 39

Diagnostic Tools ................................................................................... 40

Diagnostic Tool Documentation ............... ................ ................ ................ 41

Attaching Devices to the Server .............. ................ ................ ................ ......... 41

▼ Attach Devices to the Server ........ ................ ................ ................ ...... 42

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Contents

Rear Panel Connector Locations .............. ................ ................ ................ 42

Configuring Serial Port Sharing ............................................................... 44

Server Operating System Names for the NVMe Storage Drives ...................... 45

Ethernet Port Boot Order and Device Naming ....... ................ ................ ..... 46

Rear Panel Pinhole Switches ... ................ ................ ................ ................ 47

Getting Help .. ................ ................ ................ ................ ................ ............... 48

Contacting Support .... ................ ................ ................ ................ ............ 48

Related Information ............................................................................... 49

Locating the Chassis Serial Number ......................................................... 49

Preparing for Service ........................................................................................ 51

Safety Precautions ......................................................................................... 51

Safety Symbols ............................................................................................. 52

Electrostatic Discharge Safety .......................................................................... 52

FRU Key Identity Properties (KIP) Automated Update ......................................... 53

Related Information ............................................................................... 54

Required Tools ....... ................ ................ ................ ................ ................ ....... 54

Preparing the Server for Component Replacement ............................................... 54

Powering Down the Server ..................................................................... 55

▼  Disconnect Cables From the Server ..................................................... 60

▼ Extend the Server to the Maintenance Position ...................................... 61

▼  Remove the Server From the Rack ...................................................... 63

▼ Take Antistatic Measures ................................................................... 64

▼ Remove the Server Top Cover ............... ................ ................ ............. 64

▼ Remove the Fan Assembly Door From the Server ........ ................ .......... 65

▼ Remove the Disk Cage Cover From the Server ...................................... 67

Servicing CRUs That Do Not Require Server Power-Off ...... ................ ............. 71

Servicing Storage Drives and Rear Drives (CRU) ....... ................ ................ ........ 71

Storage Drives Hot-Plug Conditions ......................................................... 72

Storage Drive Failure and RAID .............................................................. 72

Removing and Replacing an HDD or SSD Storage Drive ............... ............... 73

Removing and Replacing an NVMe Storage Drive Using Oracle Solaris .......... 79

Removing and Replacing an NVMe Storage Drive Using Oracle Linux ........... 82

Removing and Replacing a Rear Storage Drive ........................................... 86

Servicing Fan Modules (CRU) ......................................................................... 89

▼ Remove a Fan Module ............ ................ ................ ................ .......... 89

▼ Install a Fan Module . ................ ................ ................ ................ ........ 92

Servicing Power Supplies (CRU) ..................................................................... 93

6 Oracle Server X5-2L Service Manual • May 2015

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Contents

▼ Remove a Power Supply ................................................................... 94

▼ Install a Power Supply ...................................................................... 97

Servicing CRUs That Require Server Power-Off ............................................. 101

Servicing the DIMMs (CRU) ......................................................................... 101

DIMM and Processor Physical Layout ..................................................... 102

DIMM Population Scenarios .................................................................. 103

DIMM Population Rules ....................................................................... 104

Populating DIMMs for Optimal System Performance ................................. 104

Populating DIMMs in Single-Processor Systems for Optimal System

Performance ............. ................ ................ ................ ................ ........... 105

Populating DIMMs in Dual-Processor Systems for Optimal System

Performance ............. ................ ................ ................ ................ ........... 106

DIMM Operating Speeds ...................................................................... 108

DIMM Rank Classification Labels ......... ................ ................ ................ . 108

Inconsistencies Between DIMM Fault Indicators and the BIOS Isolation of

Faulty DIMMs ........... ................ ......................................................... 108

Using the Server Fault Remind Button .................................................... 108

▼ Identify and Remove a Faulty DIMM ................................................. 109

▼ Install a DIMM .............................................................................. 113

Servicing PCIe Cards (CRU) ......................................................................... 115

PCIe Slot Locations ............................................................................. 116

▼ Remove a PCIe Card ...................................................................... 117

▼ Install a PCIe Card ......................................................................... 119

Servicing the Internal USB Flash Drives (CRU) ................................................ 121

Servicing the Oracle System Assistant USB Flash Drive ............................. 122

▼ Remove an Internal USB Flash Drive ................................................. 122

▼  Install an Internal USB Flash Drive ................................................... 124

Servicing the Battery (CRU) .......... ................ ................ ................ ................ 126

▼ Remove the Battery ........................................................................ 126

▼ Install the Battery ...... ................ ................ ................ ................ ..... 128

Servicing FRUs ................................................................................................ 129

Servicing Processors (FRU) ........................................ ................ ................ ... 129

Selecting the Correct Processor Removal and Replacement Tool ................... 130

▼ Remove a Processor . ................ ................ ................ ................ ....... 134

▼ Install a Processor .......................................................................... 140

Servicing the Front and Rear Storage Drive Backplanes (FRU) ............................ 146

▼ Remove the Storage Drive Backplane for Eight-Drive Systems ..... ........... 146

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Contents

▼ Install the Storage Drive Backplane for Eight-Drive Systems .................. 149

▼ Remove the Storage Drive Backplane for Twelve-Drive Systems ............. 152

▼ Install the Storage Drive Backplane for Twelve-Drive Systems ................ 155

▼ Remove the Storage Drive Backplane for Twenty-Four Drive Systems ...... 158

▼ Install the Storage Drive Backplane for Twenty-Four Drive Systems ......... 160

▼ Remove the Storage Drive Backplane for Rear-Mounted Storage Drives .... 162

▼ Install the Storage Drive Backplane for Rear-Mounted Storage Drives .. ..... 165

Servicing SAS Cables (FRU) ......................................................................... 167

▼  Remove SAS Storage Drive Cables ................................................... 168

▼  Install SAS Storage Drive Cables .. .................................................... 171

Servicing NVMe Cables (FRU) ...................................................................... 174

Related Information ............................................................................. 175

▼ Remove NVMe Cables .................................................................... 175

▼ Install NVMe Cables .......... ................ ................ ................ ............. 177

Servicing the Oracle Storage 12 Gb/s SAS PCIe RAID HBA Card (FRU) .............. 180

▼ Remove the Oracle Storage 12 Gb/s SAS PCIe RAID HBA Card ............. 180

▼ Install the Oracle Storage 12 Gb/s SAS PCIe RAID HBA Card ............... 184

Servicing the DVD Drive (FRU) .................................................................... 187

▼ Remove the DVD Drive ................ ................ ................ ................ .. 188

▼ Install the DVD Drive ..... ................ ................ ................ ................ 190

Servicing the Front LED/USB Indicator Modules (FRU) ..................................... 193

▼ Remove the Left LED Indicator Module ............. ................ ................ 193

▼ Install the Left LED Indicator Module ......... ................ ................ ....... 197

▼ Remove the Right LED/USB Indicator Module ........... ................ ......... 201

▼ Install the Right LED/USB Indicator Module ....................................... 205

Servicing the Motherboard Assembly (FRU) ..... ................ ................ ............... 209

▼ Remove the Motherboard Assembly ................................................... 209

▼  Install the Motherboard Assembly ..................................................... 219

Returning the Server to Operation .................................................................. 225

Server Filler Panel Requirements .................................................................... 225

▼ Remove and Install Filler Panels ............ ................ ................ ................ ... 226

▼ Install the Server Top Cover ..................................................................... 226

▼ Install the Fan Assembly Door . ................ ................ ................ ................ . 228

▼ Install the Disk Cage Cover ..................................................................... 229

▼ Remove Antistatic Measures ................ ................ ................ ................ ..... 230

▼ Reinstall the Server in the Rack ................................................................ 230

▼ Return the Server to the Normal Rack Position ............................................ 231

▼  Reconnect Power and Data Cables ....... ................ ................ ................ ...... 233

8 Oracle Server X5-2L Service Manual • May 2015

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Contents

▼ Power On the Server ............................................................................... 233

Identifying the Server Ports ............... ................ ................ ................ ............. 235

Gigabit Ethernet Ports .................................................................................. 235

Network Management Port ............................................................................ 236

Serial Management Port ...................................................... ................ .......... 237

Video Connector .............. ................ ................ ............................................ 239

USB Ports .................................................................................................. 240

Setting Up BIOS Configuration Parameters .................................................... 241

Managing the BIOS Configuration ....... ................ ................ ................ ........... 241

Accessing the BIOS Setup Utility ................................................................... 242

BIOS Setup Utility Menus .......... ................ ................ ................ .......... 242

BIOS Key Mappings ............. ................ ................ ................ ............... 243

▼  Access BIOS Setup Utility Menus ..................................................... 243

▼ Navigate BIOS Setup Utility Menus ............... ................ ................ ... 245

Using UEFI .. ................ ................ ................ ................ ................ .............. 246

Selecting Legacy BIOS or UEFI Boot Mode ....................... ................ ..... 246

Switching Between Legacy BIOS and UEFI Boot Modes ............................ 247

UEFI Boot Mode Advantages ..... ................ ................ ................ ........... 247

Configuration Utilities for Add-In Cards ............ ................ ................ ...... 248

Using BIOS for Resource Allocation ............................................................... 248

Legacy Option ROM Allocation ....... ................ ................ ...................... 249

Common BIOS Setup Utility Tasks ................................................................. 250

▼ Verify BIOS Factory Default Settings ..... ................ ................ ............ 250

▼ Select Legacy BIOS or UEFI BIOS Boot Mode ...... ................ ............. 251

▼ Select the Boot Device .............. ................ ................ ................ ...... 252

▼ Enable or Disable Oracle System Assistant .......................................... 254

▼ Configure TPM Support .................................................................. 256

▼  Configure SP Network Settings ......................................................... 259

▼  Configure Option ROM Settings ............ ................ ................ ........... 262

▼  Configure I/O Resource Allocation .................................................... 265

▼ Exit BIOS Setup Utility ................................................................... 266

BIOS Setup Utility Menu Options .................................................................... 269

BIOS Main Menu Selections ......................................................................... 269

BIOS Advanced Menu Selections .............. ................ ................ ..................... 273

BIOS Advanced Menu Processor Configuration Options . ................ ............ 274

BIOS Advanced Menu CPU Power Management Configuration Options ........ 274

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Contents

BIOS Advanced Menu Memory Configuration Option ...... ................ .......... 275

BIOS Advanced Menu USB Ports Options ............................................... 276

BIOS Advanced Menu Serial Port Console Redirection Options ................... 276

BIOS Advanced Menu Trusted Computing Options ........ ................ ........... 278

BIOS Advanced Menu Network Stack Options ......................................... 279

BIOS Advanced Menu BMC Network Configuration Options ...................... 279

BIOS Advanced Menu iSCSI Configuration Options .................................. 282

BIOS Advanced Menu Ethernet Controller Options ................................... 284

BIOS IO Menu Selections ........ ................ ................ ................ ................ ..... 285

BIOS IO Menu PCI Subsystem Settings Options ...... ................ ................ . 286

BIOS IO Menu IO Virtualization Options ................................................ 287

BIOS IO Menu I/OAT Configuration Options ........................................... 287

BIOS IO Menu Internal Devices Options ................................................. 288

BIOS IO Menu Add In Cards Options .... ................ ................ ................ . 288

BIOS Boot Menu Selections .......... ................ ................ ................ ................ 289

BIOS Exit Menu Selections ........................................................................... 290

Monitoring Components and Identifying SNMP Messages .............................. 293

Monitoring Component Health and Faults Using Oracle ILOM ............................ 293

Monitoring System Components ..................................................................... 294

System Chassis Components .................................................................. 295

Cooling Unit Components ........ ................ ................ ................ ............. 296

Disk Backplane Components ................................................................. 297

Memory Device Components .......... ................ ................ ................ ....... 298

Power Unit Components ............... ................ ........................................ 299

Processor Components .......................................................................... 300

System Board Components .................................................................... 301

System Firmware Components ............................................................... 302

Hard Disk Drive Components ..... ................ ................ ................ ........... 303

Identifying SNMP Trap Messages .................................................................. 304

Environmental Events ................................................................................... 305

Hard Disk Drive Events ................................................................................ 307

Power Events .............................................................................................. 307

Fan Events ................................................................................................. 311

Memory Events ........... ................ ................ ................ ................ ................ 312

Entity Presence Events ............. ................ .................................................... 318

Physical Security Events ...... ................ ................ ................ ......................... 318

Index ............. ................ ................ ................ ................ ................ ................ ... 319

10 Oracle Server X5-2L Service Manual • May 2015

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Using This Documentation

■

Overview – This service manual explains how to remove and replace parts in the Oracle Server X5-2L, and how to maintain and troubleshoot the system.

■

Audience – This guide is intended for trained technicians and authorized service personnel who have been instructed on the hazards within the equipment and qualified to remove and replace hardware.

■

Required knowledge – Advanced experience troubleshooting and replacing hardware.

Product Documentation Library

Documentation and resources for this product and related products are available at http://www.

oracle.com/goto/X5-2L/docs.

Feedback

Provide feedback about this documentation at http://www.oracle.com/goto/docfeedback.

Using This Documentation 11

Page 12

12 Oracle Server X5-2L Service Manual • May 2015

Page 13

About the Oracle Server X5-2L

These sections describe the controls, connectors, LEDs, system components, and replaceable components of the server.

Note - Always update the server with the latest firmware, drivers, and other hardware-related

software by downloading the latest software release package when you first receive the server, and for every new software release. For information about the software release packages and how to download the software, refer to “Getting Server Firmware and Software Updates” in

“Oracle Server X5-2L Installation Guide ”.

Description Links

Review the product description. “Product Description” on page 13

Review the controls and connectors on the server. “About Controls and Connectors” on page 14

Review system components. “About System Components” on page 19

Product Description

The Oracle Server X5-2L is an enterprise-class, two rack unit (2U) server. It supports the following components:

■

Up to two Intel processors. Processors with the following capabilities are supported:

■

18-core, 2.3 GHz, 145W processors

■

12-core, 2.6 GHz, 135W processors

■

10-core, 2.6 GHz, 105W processors

■

8-core, 2.4 GHz, 85W processors

■

Up to 12 DIMMs per processor for a maximum of 24 DDR4 DIMMs and a maximum of 768 GB of memory are supported in dual-processor systems. A maximum of 12 DDR4 DIMMs and a maximum of 384 GB of memory are supported in single-processor systems. RDIMMs (8 GB and 16 GB) and LRDIMMs (32 GB) are supported.

■

Six PCIe Gen3 slots in the dual-processor systems. PCIe slots 1, 2, and 3 are nonfunctional in single-processor systems.

■

Storage drive configurations can comprise both hard disk drives (HDDs) or solid state disk drives (SSDs). Configurations include:

About the Oracle Server X5-2L 13

Page 14

About Controls and Connectors

■

Up to twelve 3.5-inch hot-pluggable SAS HDDs

■

Up to twenty-four 2.5-inch hot-pluggable SAS HDDs or SSDs, with optional support for up to four PCIe-based NVMe SSDs

■

Up to eight 2.5-inch hot-pluggable SAS HDDs or SSDs, with optional support for a SATA DVD and up to four PCIe-based NVMe SSDs

■

(Optional) Up to two rear-mounted 2.5-inch SAS storage drives in the twelve 3.5-inch storage drive and twenty-four 2.5-inch storage drive configurations

■

Two hot-pluggable, redundant 1000W power supplies.

■

An on-board Oracle Integrated Lights Out Manager (Oracle ILOM) service processor (SP) based on the Emulex Pilot 3 chip.

■

The optional Oracle System Assistant server setup tool, which is embedded on a preinstalled USB flash drive.

About Controls and Connectors

The following sections describe the controls, indicators, connectors, and drives located on the front and rear panels.

■

“Front Panel Components on Twelve Drive Systems” on page 16

■

“Front Panel Components on Twenty-Four Drive Systems” on page 17

■

“Rear Panel Components and Cable Connections” on page 18

Related Information

■

“About System Components” on page 19

■

“Illustrated Parts Breakdown” on page 19

■

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

Front Panel Components on Eight Drive Systems

Note - Systems with eight drives can contain an optional DVD drive. Systems with twelve

drives and twenty-four drives do not contain a DVD drive.

14 Oracle Server X5-2L Service Manual • May 2015

Page 15

About Controls and Connectors

FIGURE  1

Figure Legend

Locator LED/Locator button: white

Service Required LED: amber

Power/OK LED: green

Power button

SP OK LED: green

Product Serial Number (PSN) and Radio Frequency Identification (RFID) label

Storage drive 0 (HDD/SSD)

Storage drive 1 (HDD/SSD)

Storage drive 2 (HDD/SSD/NVMe 0)

Storage drive 3 (HDD/SSD/NVMe 1)

Storage drive 4 (HDD/SSD/NVMe 2)

Storage drive 5 (HDD/SSD/NVMe 3)

Storage drive 6 (HDD/SSD)

Storage drive 7 (HDD/SSD)

Optional SATA DVD drive

Top Fan Fault LED: amber

Power Supply (PS) Fault LED: amber

System Over Temperature Warning LED: amber

USB 2.0 connectors (2)

Front Panel With Eight 2.5-Inch Drives and DVD Configuration

Related Information

■

“Front Panel Components on Twelve Drive Systems” on page 16

■

“Front Panel Components on Twenty-Four Drive Systems” on page 17

About the Oracle Server X5-2L 15

Page 16

About Controls and Connectors

■

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

Front Panel Components on Twelve Drive Systems

FIGURE  2

Figure Legend

Locator LED/Locator button: white

Service Required LED: amber

Power/OK LED: green

Power button

SP OK LED: green

Storage drive 0 (HDD/SSD)

Storage drive 1 (HDD/SSD)

Storage drive 2 (HDD/SSD)

Storage drive 3 (HDD/SSD)

Storage drive 4 (HDD/SSD)

Storage drive 5 (HDD/SSD)

Storage drive 6 (HDD/SSD)

Storage drive 7 (HDD/SSD)

Storage drive 8 (HDD/SSD)

Storage drive 9 (HDD/SSD)

Storage drive 10 (HDD/SSD)

Storage drive 11 (HDD/SSD)

Top Fan Fault LED: amber; Power Supply (PS) Fault LED: amber; System Over Temperature Warning LED: amber

Front Panel With Twelve 3.5-Inch Drives Configuration

16 Oracle Server X5-2L Service Manual • May 2015

Page 17

About Controls and Connectors

USB 2.0 connectors (2)

Related Information

■

“Front Panel Components on Eight Drive Systems” on page 14

■

“Front Panel Components on Twenty-Four Drive Systems” on page 17

■

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

Front Panel Components on Twenty-Four Drive Systems

FIGURE  3

Figure Legend

Locator LED/Locator button: white

Service Required LED: amber

Power/OK LED: green

Power button

SP OK LED: green

Storage drives 0 through 11 (HDD/SSD; Storage drives 3 and 4: HDD/SSD/NVMe)

Storage drives 12 through 23 (HDD/SSD; Storage drives 19 and 20: HDD/SSD/NVMe)

Top Fan Fault LED: amber; Power Supply (PS) Fault LED: amber; System Over Temperature Warning LED: amber

Front Panel With Twenty-Four 2.5-Inch Drives Configuration

About the Oracle Server X5-2L 17

Page 18

About Controls and Connectors

USB 2.0 connectors (2)

Related Information

■

“Front Panel Components on Eight Drive Systems” on page 14

■

“Front Panel Components on Twelve Drive Systems” on page 16

■

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

Rear Panel Components and Cable Connections

Note - Systems that are configured with twelve and twenty-four front panel storage drives also

contain two rear-mounted storage drives. Systems that are configured with eight front panel storage drives do not contain rear-mounted storage drives.

FIGURE  4

Figure Legend

Rear storage drive 0 (HDD/SSD)

Rear storage drive 1 (HDD/SSD)

Power supply unit 0 (PS0)

Power supply unit 1 (PS1)

PCIe slot 1 (Nonfunctional in single-processor systems.)

PCIe slot 2 (Nonfunctional in single-processor systems.)

PCIe slot 3 (Nonfunctional in single-processor systems. This slot is the default slot for the optional Oracle PCIe Switch Controller Card.)

Network (NET) 100/1000/10000 ports (NET3–NET0) (NET2 and NET3 are nonfunctional in single-processor systems.)

System status LEDs: Locator/Button: white; Service Required: amber; Power/OK: green

Rear Panel Components With Storage Drives Configuration

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About System Components

Serial management (SER MGT)/RJ-45 serial port

Oracle Integrated Lights Out Manager (ILOM) service processor (SP) network management 10/100/1000BASET port (NETMGT)

USB 2.0 ports (2)

DB-15 video connector

PCIe slot 4

PCIe slot 5

PCIe slot 6 (This slot is the default slot for the Oracle Storage 12 Gb/s SAS PCIe RAID HBA.)

Note - For more information on rear panel components and connections, refer to “Rear Panel

Connector Locations” on page 42. See also “Rear Panel Pinhole Switches” on page 47.

Related Information

■

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

■

“Disconnect Cables From the Server” on page 60

■

“Reconnect Power and Data Cables” on page 233

■

“Identifying the Server Ports”

About System Components

These sections describe the components of the server:

■

“Illustrated Parts Breakdown” on page 19

■

“Customer-Replaceable Units” on page 21

■

“Field-Replaceable Units” on page 22

Related Information

■

“Servicing CRUs That Do Not Require Server Power-Off”

■

“Servicing CRUs That Require Server Power-Off”

■

“Servicing FRUs”

Illustrated Parts Breakdown

The following figure identifies the major components of the server.

About the Oracle Server X5-2L 19

Page 20

About System Components

FIGURE  5

System Components

Figure

Description

Legend

1a Twelve 3.5-inch storage drives

1b Twenty-four 2.5-inch storage drives

1c Eight 2.5-inch storage drives

2a Front disk backplane for twelve 3.5-inch drives

2b Front disk backplane for twenty-four 2.5-inch drives

2c Front disk backplane for eight 2.5-inch drives

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About System Components

Figure

Description

Legend

3 Left LED indicator module

4 System chassis

5 Motherboard assembly

6 System battery

7 Fan modules

8 Processors and heatsinks (Single-processor systems contain only a single processor in socket P0; socket P1

contains a cover to protect processor socket pins.)

9 DIMMs (Only twelve DIMMs are supported in single-processor systems and the DIMMs must be installed

in P0 DIMM sockets.)

10 Air baffle

11 Top cover

12 Oracle Storage 12 Gb/s SAS PCIe RAID HBA and super capacitor

13 PCIe cards (PCIe slots 1, 2, and 3 are nonfunctional in single-processor systems.)

14 I/O and internal USB card

15 Internal USB drive

16 Rear-mounted storage drives

17 Rear storage drive backplane

18 Power supplies

19 Right LED indicator module

20 DVD drive (optional)

Customer-Replaceable Units

The following table lists the customer-replaceable units (CRUs) in the server and directs you to the replacement instructions.

CRU Description Replacement Instructions

Battery Lithium coin-cell battery that powers the CMOS BIOS

and real-time clock.

DIMMs Add or replace memory modules in the system. “Servicing the DIMMs (CRU)” on page 101

Storage drives Storage drive configurations can comprise both hard

disk drives (HDDs) or solid state disk drives (SSDs). Configurations include:

■ Up to twelve 3.5-inch hot-pluggable SAS HDDs

■ Up to twenty-four 2.5-inch hot-pluggable SAS HDDs or SSDs, with optional support for up to four PCIe-based NVMe SSDs

“Servicing the Battery (CRU)” on page 126

“Servicing Storage Drives and Rear Drives (CRU)” on page 71

About the Oracle Server X5-2L 21

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About System Components

CRU Description Replacement Instructions

■ Up to eight 2.5-inch hot-pluggable SAS HDDs or SSDs, with optional support for up to four PCIebased NVMe SSDs

Fan modules Four fan modules for cooling the server components. “Servicing Fan Modules (CRU)” on page 89

PCIe cards Optional add-on cards that can expand the functionality

Power supply unit (PSU)

of the server.

Two fully redundant AC-powered power supplies. “Servicing Power Supplies (CRU)” on page 93

“Servicing PCIe Cards (CRU)” on page 115

Related Information

■

“Field-Replaceable Units” on page 22

■

“Illustrated Parts Breakdown” on page 19

■

“Servicing CRUs That Do Not Require Server Power-Off”

■

“Servicing CRUs That Require Server Power-Off”

Field-Replaceable Units

The following table lists the field-replaceable units (FRUs) in the server and directs you to the replacement instructions.

FRU Description Replacement Instructions

Processor and heatsink

Disk backplanes Provide power and communications connectors for

SAS cables Provide signals between the front disk backplane and

NVMe cables Provide signals between the Oracle PCIe NVMe switch

Oracle Storage 12 Gb/s SAS PCIe RAID HBA

DVD drive Optional DVD drive on configurations with eight 2.5-

Front LED/USB indicator modules

Motherboard assembly

The processor that carries out the instructions of the system.

storage drives.

the Oracle Storage 12 Gb/s SAS PCIe RAID HBA, and from the front disk backplane to the rear disk backplane.

card and the disk backplane.

Located in PCIe slot 6, the Oracle Storage 12 Gb/s SAS PCIe RAID HBA manages SAS storage drives.

inch drives.

Contain the push-button circuitry and LEDs that are displayed on the bezel of the chassis.

Provides connectors for the DIMMs, processors, PCIe risers, and other components.

“Servicing Processors (FRU)” on page 129

“Servicing the Front and Rear Storage Drive Backplanes (FRU)” on page 146

“Servicing SAS Cables (FRU)” on page 167

“Servicing NVMe Cables (FRU)” on page 174

“Servicing the Oracle Storage 12 Gb/s SAS PCIe RAID HBA Card (FRU)” on page 180

“Servicing the DVD Drive (FRU)” on page 187

“Servicing the Front LED/USB Indicator Modules (FRU)” on page 193

“Servicing the Motherboard Assembly (FRU)” on page 209

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Page 23

Related Information

■

“Customer-Replaceable Units” on page 21

■

“Illustrated Parts Breakdown” on page 19

■

“Servicing FRUs”

About System Components

About the Oracle Server X5-2L 23

Page 24

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Troubleshooting and Diagnostics

This section includes information about troubleshooting hardware component faults for the Oracle Server X5-2L. It contains the following topics.

Description Link

Maintenance-related information and procedures that you can use to troubleshoot and repair server hardware issues.

Information about software and firmware diagnostic tools that you can use to isolate problems, monitor the server, and exercise the server subsystems.

Information about attaching devices to the server to perform troubleshooting.

Information about contacting Oracle support. “Getting Help” on page 48

Troubleshooting Server Component Hardware Faults

“Troubleshooting Server Component Hardware Faults” on page 25

“Troubleshooting With Diagnostic Tools” on page 39

“Attaching Devices to the Server” on page 41

This section contains maintenance-related information and procedures that you can use to troubleshoot and repair server hardware issues. The following topics are covered.

Description Section Links

Troubleshooting overview information and procedure. “Troubleshooting Server Hardware

Resources for troubleshooting and diagnostic information.

Discerning the server state using the front and rear panel indicators.

Causes, actions, and preventative measures for problems related to the cooling subsystem.

Causes, actions, and preventative measures for problems related to the power subsystem.

Faults” on page 26

“Troubleshooting and Diagnostic Information” on page 29

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

“Troubleshooting System Cooling Issues” on page 35

“Troubleshooting Power Issues” on page 37

Troubleshooting and Diagnostics 25

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Troubleshooting Server Component Hardware Faults

Troubleshooting Server Hardware Faults

When a server hardware fault event occurs the system lights the Service Required LED and captures the event in the system event log (SEL). If you have set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, you should address it immediately.

To investigate a hardware fault, see the following:

■

“Basic Troubleshooting Process” on page 26

■

“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 27

Basic Troubleshooting Process

Use the following process to address a hardware fault (for the step-by-step procedure, see

“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 27).

1. Identify the server subsystem containing the fault.

You can use Oracle ILOM to identify the failed component.

Review the Oracle Server X5-2L Product Notes.

The product notes contain up-to-date information about the server, including hardwarerelated issues.

3. Prepare the server for service using Oracle ILOM.

If you have determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to take the server offline, activate the Locate LED, and power off the server.

4. Prepare the service work space.

Before servicing the server, prepare the work space, ensuring ESD protection for the server and components.

See “Preparing for Service”.

5. Service components.

To service the components, see the removal, installation, and replacement procedures in this document.

Note - A component designated as a field-replaceable unit (FRU) must be replaced by

Oracle Service personnel. Contact Oracle Service.

6. Clear the fault in Oracle ILOM.

Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a FRU ID clear the fault automatically.

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Related Information

■

See “Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 27

Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface

Note - The screens shown in this procedure might differ from those for your server.

This procedure uses the basic troubleshooting steps described in “Basic Troubleshooting

Process” on page 26.

Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and, if necessary, prepare the server for service.

Note - This procedure provides one basic approach to troubleshooting hardware faults. It

uses a combination of the Oracle ILOM web interface and command-line interface (CLI). However, the procedure can be performed using only the Oracle ILOM CLI interface. For more information about the Oracle ILOM web interface and CLI, refer to the Oracle ILOM documentation.

Before beginning this procedure, obtain the latest version of the Oracle Server X5-2L Product Notes.

Open a browser and direct it using the IP address of the server SP. Enter a user name (with administrator privileges) and password at the log-in screen. The Summary Information screen appears.

The Status section of the Summary Information screen provides information about the server subsystems, including:

■

Processors

■

Memory

■

Power

■

Cooling

■

Storage

■

Networking

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In the Status section of the Summary Information screen, identify the server subsystem that requires service.

In the above example, the Status screen shows that the Processor subsystem requires service. This indicates that a hardware component within the subsystem is in a fault state.

To identify the component, click on Processors in the Status section.

The Processor screen appears.

The above example shows the Processors subsystem screen and indicates that CPU 0 has a fault.

To get more information, click one of the Open Problems links.

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The Open Problems screen provides detailed information, such as the time the event occurred, the component and subsystem name, and a description of the issue. It also includes a link to an Oracle KnowledgeBase article.

Tip - The System Log provides a chronological list of all the system events and faults that

have occurred since the log was last reset and includes additional information, such as severity levels and error counts. The System Log also includes information on device not reported in the Subsystem Summary screen. To access the System Log, in the left panel, click System Log .

In this example, the hardware fault with CPU 0 requires local/physical access to the server.

Before going to the server, review the Oracle Server X5-2L Product Notes for information related to the issue or the component.

The product notes contain up-to-date information about the server, including hardware-related issues.

To prepare the server for service, see “Preparing for Service”.

After servicing the component, you might need to clear the fault in Oracle ILOM. For more information, refer the service procedure for the component.

Service the component.

Troubleshooting and Diagnostic Information

The following table lists diagnostic and troubleshooting-related procedures and references that can assist you with resolving server issues.

Description Link

Diagnostic information for the x86 servers, including procedures for performing runtime and firmware-based tests, using Oracle ILOM, and running U-Boot and UEFI Diagnostics tests to exercise the system and isolate subtle and intermittent hardware-related problems.

Administrative information for the Oracle Sun Server X-5 series servers, including information about how to use Oracle System Assistant and using the Oracle ILOM system event log (SEL) to identify a problem's possible source.

Information about troubleshooting front and rear panel status indicators.

Information about how to manage server hardware faults using the Oracle ILOM Fault Management Shell.

Oracle x86 Servers Diagnostics, Applications, and Utilities Guide for Servers with Oracle ILOM 3.1 and Oracle ILOM 3.2.x

Oracle X5 Series Servers Administration Guide

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

“Managing Server Hardware Faults Through the Oracle ILOM Fault Management Shell” on page 39

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Troubleshooting Using the Server Front and Rear Panel Status Indicators

These sections describe the status indicators (LEDs) located on the front and rear of the server, including those found on components and ports. This section includes the following topics:

■

“Server Boot Process and Normal Operating State Indicators” on page 30

■

“Server System-Level Status Indicators” on page 31

■

“Server Fan Status Indicators” on page 32

■

“Storage and Boot Drive Indicators” on page 32

■

“Power Supply Status Indicators” on page 33

■

“Network Management Port Status Indicators” on page 33

■

“Ethernet Ports Status Indicators” on page 34

■

“Motherboard Status Indicators” on page 34

Related Information

■

“Front Panel Components on Eight Drive Systems” on page 14

■

“Front Panel Components on Twelve Drive Systems” on page 16

■

“Front Panel Components on Twenty-Four Drive Systems” on page 17

■

“Rear Panel Components and Cable Connections” on page 18

Server Boot Process and Normal Operating State Indicators

A normal server boot process involves two indicators, the service processor SP OK LED indicator and the Power/OK LED indicator.

When AC power is connected to the server, the server boots into standby power mode:

1. The SP OK LED blinks slowly (0.5 seconds on, 0.5 seconds off) while the SP is starting, and the main Power/OK LED remains off until the SP is ready.

2. After a few minutes, the main Power/OK LED slowly flashes the standby blink pattern (0.1 seconds on, 2.9 seconds off), indicating that the SP (and Oracle ILOM) is ready for use. In standby power mode, the server is not initialized or fully powered on at this point.

When powering on the server (either by the Power button or Oracle ILOM), the server boots to full power mode:

1. The Power/OK LED blinks slowly (0.5 seconds on, 0.5 seconds off), and the SP OK LED remains lit (no blinking).

2. When the server has successfully booted, the Power/OK LED remains lit. When the Power/ OK LED and the SP OK LED indicators remain lit, the server is in full power mode.

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Note - The green Power/OK LED indicator and the green SP OK indicator remain lit (no

blinking) when the server is in a normal operating state.

Server System-Level Status Indicators

There are seven system-level status indicators (LEDs), some of which are located on both the server front panel and the server back panel. The following table describes these indicators.

TABLE 1

Status Indicator Name

Locator LED and button

Service Required

Power/OK Green Indicates the operational state of the chassis.

SP OK Green Indicates the state of the service processor.

Server System-Level Status Indicators

Icon Color State and Meaning

White Indicates the location of the server.

■ OFF – Server is operating normally.

■ FAST BLINK – Use Oracle ILOM to activate this LED indicator to enable you to locate a particular system quickly and easily.

■ Pressing the Locate button will toggle the LED indicator fast blink on or off.

Amber Indicates the fault state of the server.

■ OFF – The server is operating normally.

■ STEADY ON – A fault is present on the server. This LED indicator lights whenever a fault indicator lights for a replaceable component on the server.

Note - When this LED indicator is lit, a system console message might appear that includes a

recommended service action.

■ OFF – AC power is not present or the Oracle ILOM boot is not complete.

■ STANDBY BLINK – Standby power is on, but the chassis power is off and the Oracle ILOM SP is running.

■ SLOW BLINK – Startup sequence has been initiated on the host. This pattern should begin soon after you power on the server. This status indicates either: power-on self-test (POST) code checkpoint tests are running on the server host system, or the host is transitioning from the powered-on state to the standby state on shutdown.

■ STEADY ON – The server is powered on, and all host POST code checkpoint tests are complete. The server is in one of the following states: the server host is booting the operating system (OS), or the server host is running the OS.

Top Fan Top Amber Indicates that one or more of the internal fan modules have failed.

■ OFF – Service processor (SP) is not running.

■ SLOW BLINK – SP is booting.

■ STEADY ON – SP is fully operational.

■ OFF – Indicates steady state; no service is required.

■ STEADY ON – Indicates service required.

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Status Indicator Name

Rear Power Supply Fault

System Over Temperature Warning

Icon Color State and Meaning

Rear Amber Indicates that one of the server power supplies has failed.

■ OFF – Indicates steady state; no service is required.

■ STEADY ON – Indicates service required; service the power supply.

Amber Indicates a warning for an overtemperature condition.

■ OFF – Normal operation; no service is required.

■ STEADY ON – The system is experiencing an overtemperature warning condition.

Note - This is a warning indication, not a fatal overtemperature. Failure to correct this might

result in the system overheating and shutting down unexpectedly.

Server Fan Status Indicators

Each fan module has one status indicator (LED). The LEDs are located on the chassis midwall adjacent to and aligned with the fan modules and are visible when the top cover fan door is open.

TABLE 2

Status Indicator Name

Fan Status None Amber ■ Off – The fan module is correctly installed and operating within specification.

Server Fan Status Indicators

Icon Color State and Meaning

■ Amber – The fan module is faulty. The front TOP FAN LED and the front and rear panel Service Required LEDs are also lit if the system detects a fan module fault.

Storage and Boot Drive Indicators

There are three status indicators (LEDs) on each drive.

TABLE 3

Status Indicator Name

OK/Activity Green ■ OFF – Power is off or installed drive is not recognized by the system.

Service Required

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Server Front Storage and Boot Disk Drive Indicators

Icon Color State and Meaning

Amber ■ OFF – The storage drive is operating normally.

†

■ STEADY ON – The drive is engaged and is receiving power.

■ RANDOM BLINKING – There is disk activity. Status indicator LED blinks on and off to indicate activity.

■ STEADY ON – The system has detected a fault with the storage drive.

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Status Indicator Name

OK to Remove Blue ■ STEADY ON – The storage drive can be removed safely during a hot-plug operation.

†

If a rear backplane hard disk's OK/Activity LED shuts off, it may also indicate that a rear hard disk has spun down into a temporary "suspend" mode, in which

case the disk would again spin up when coming out of suspend mode.

Icon Color State and Meaning

■ OFF – The storage drive has not been prepared for removal.

Power Supply Status Indicators

There are two status indicators (LEDs) on each power supply. These indicators are visible from the rear of the server.

TABLE 4

Status Indicator Name

AC OK/ DC OK

Service Required

Server Power Supply Indicators

Icon Color State and Meaning

Green ■ OFF – No AC power is present.

■ SLOW BLINK – Normal operation. Input power is within specification. DC output voltage is not enabled.

■ STEADY ON – Normal operation. Input AC power and DC output voltage are within specification.

Amber ■ OFF – Normal operation. No service action is required.

■ STEADY ON – The power supply (PS) has detected a PS fan failure, PS overtemperature, PS over current, or PS over or under voltage.

Network Management Port Status Indicators

The server has one 10/100/1000BASE-T Ethernet management domain interface, labeled NET MGT. There are two status indicators (LEDs) on this port. These indicators are visible from the rear of the server.

TABLE 5

Status Indicator Name

Activity Top left Amber ■ ON – Link up.

Link speed Top right Green ■ Green ON – 1000BASE-T link.

Network Management Port Status Indicators

Location Color State and Meaning

■ OFF – No link or down link.

■ FLASHING – Packet activity.

■ OFF – 10/100BASE-T link.

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Ethernet Ports Status Indicators

The server has four Gigabit Ethernet ports (NET 3, NET 2, NET 1, and NET 0). There are two status indicators on each port. These indicators (LEDs) are visible from the rear of the server.

Note - Ethernet ports NET 2 and NET 3 are nonfunctional in single-processor systems.

TABLE 6

Status Indicator Name

Activity Top left Green ■ ON – No function.

Link speed Top right Bicolored: Amber/

Gigabit Ethernet Port Status Indicators

Location Color State and Meaning

■ OFF– No activity.

■ FLASHING – Packet activity.

Green

■ OFF – 100BASE-T link.

■ Amber ON – 1000BASE-T link.

■ Green ON – 10GBBASE-T link.

■ FLASHING – No function.

Motherboard Status Indicators

The motherboard contains the following status indicators (LEDs).

■

DIMM Fault Status Indicators: Each of the 24 DIMM sockets on the motherboard has an amber fault status indicator (LED) associated with it. If Oracle ILOM determines that a DIMM is faulty, pressing the Fault Remind button on the motherboard I/O card signals the service processor to light the fault LED associated with the failed DIMM. For more information on DIMM fault status indicators and the location of the Fault Remind Button, see “Servicing the DIMMs (CRU)” on page 101.

■

Processor Fault Status Indicators: The motherboard includes a fault status indicator (LED) adjacent to each of the two processor sockets. These LEDs indicate when a processor fails. Pressing the Fault Remind button on the motherboard I/O card signals the service processor to light the fault status indicators associated with the failed processors. For more information on processor fault status indicators and the location of the Fault Remind Button, see “Servicing Processors (FRU)” on page 129.

■

Fault Remind Status Indicator: This status indicator (LED) is located next to the Fault Remind button and is powered from the super capacitor that powers the fault LEDs on the motherboard. This LED lights to indicate that the fault remind circuitry is working properly in cases where no components have failed and, as a result, none of the component fault LEDs illuminate. For more information on the fault remind status indicator and the location of the Fault Remind Button, see “Using the Server Fault Remind Button” on page 108.

■

STBY PWRGD Status Indicator: This green status indicator (LED) is labeled STBY PWRGD and is located on the motherboard near the rear of the server. This LED lights to inform a service technician that the motherboard is receiving standby power from at

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least one of the power supplies. This LED is provided to help prevent service actions on the server internal components while the AC power cords are installed and power is being supplied to the server.

Note - The service instructions for all internal components require that all AC power be

removed from the power supplies prior to the server top cover being removed.

Troubleshooting System Cooling Issues

Maintaining the proper internal operating temperature of the server is crucial to the health of the server. To prevent server shutdown and damage to components, address over temperature and hardware-related issues as soon as they occur. If your server has a temperature-related fault, the cause of the problem might be:

■

“External Ambient Temperature Too High” on page 35

■

“Airflow Blockage” on page 35

■

“Cooling Areas Compromised” on page 36

■

“Hardware Component Failure” on page 36

External Ambient Temperature Too High

Server component cooling relies on the movement of cool air through the server. The cool air is pulled into the server from its external environment. If the ambient temperature of the server's external environment is too high, cooling does not occur, and the internal temperature of the server and its components increases. This can cause poor server performance or a failure of one or more components.

Action: Check the ambient temperature of the server space against the environmental specifications for the server. If the temperature is not within the required operating range, remedy the situation immediately.

Prevention: Periodically check the ambient temperature of the server space to ensure that it is within the required range, especially if you have made any changes to the server space (for example, added additional servers). The temperature must be consistent and stable.

Airflow Blockage

The server cooling system uses fans to pull cool air in from the server front intake vents and exhaust warm air out the server back panel vents. If the front or back vents are blocked, the

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airflow through the server is disrupted and the cooling system fails to function properly causing the server internal temperature to rise.

Action: Inspect the server front and back panel vents for blockage from dust or debris. Additionally, inspect the server interior for improperly installed components or cables that can block the flow of air through the server.

Prevention: Periodically inspect and clean the server vents using an ESD certified vacuum cleaner. Ensure that all components, such as cards, cable, fans, air baffles and dividers are properly installed. Never operate the server without the top cover installed.

Cooling Areas Compromised

To function properly, the server has cooling areas that are maintained by an air baffle, component filler panels, and the server top cover. These server components need to be in place for the server to function as a sealed system. If internal cooling areas are compromised, the server cooling system, which relies on the movement of cool air through the server, cannot function properly, and the airflow inside the server becomes chaotic and non-directional.

Action: Inspect the server interior to ensure that the air baffle is properly installed. Ensure that all external-facing slots (storage drive, DVD, PCIe) are occupied with either a component or a component filler panel. Ensure that the server top cover is in place and sits flat and snug on top of the server.

Prevention: When servicing the server, ensure that the air baffle is installed correctly and that the server has no unoccupied external-facing slots. Never operate the server without the top cover installed.

Hardware Component Failure

Components, such as power supplies and fan modules, are an integral part of the server cooling system. When one of these components fails, the server internal temperature can rise. This rise in temperature can cause other components to enter into an over-temperature state. Additionally, some components, such as processors, might overheat when they are failing, which can also generate an over-temperature event.

To reduce the risk related to component failure, power supplies and fan modules are installed in pairs to provide redundancy. Redundancy ensures that if one component in the pair fails, the other functioning component can continue to maintain the subsystem. For example, power supplies serve a dual function; they provide both power and airflow. If one power supply fails, the other functioning power supply can maintain both the power and the cooling subsystems.

Action: Investigate the cause of the over-temperature event, and replace failed components immediately. For hardware troubleshooting information, see “Troubleshooting Server Hardware

Faults” on page 26.

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Prevention: Component redundancy is provided to allow for component failure in critical subsystems, such as the cooling subsystem. However, once a component in a redundant system fails, the redundancy no longer exists, and the risk for server shutdown and component failures increases. Therefore, it is important to maintain redundant systems and replace failed components immediately.

Troubleshooting Power Issues

If your server does not power on, the cause of the problem might be:

■

“AC Power Connection” on page 37

■

“Power Supplies (PSUs)” on page 37

■

“Top Cover” on page 38

AC Power Connection

The AC power cords are the direct connection between the server power supplies and the power sources. The server power supplies need separate stable AC circuits. Insufficient voltage levels or fluctuations in power can cause server power problems. The power supplies are designed to operate at a particular voltage and within an acceptable range of voltage fluctuations (refer to

“Electrical Power Requirements” in “Oracle Server X5-2L Installation Guide ”).

Action: Check that both AC power cords are connected to the server. Check that the correct power is present at the outlets and monitor the power to verify that it is within the acceptable range. You can verify proper connection and operation by checking the power supply (PS) indicator panels, which are located at the back of the server on the power supplies. Lit green AC OK indicators show a properly functioning power supply. An amber AC OK indicator indicates that the AC power to the power supply is insufficient.

Prevention: Use the AC power cord Velcro retaining clips and position the cords to minimize the risk of accidental disconnection. Ensure that the AC circuits that supply power to the server are stable and not overburdened.

Power Supplies (PSUs)

The server power supplies (PSUs) provide the necessary server voltages from the AC power outlets. If the power supplies are inoperable, unplugged, or disengaged from the internal connectors, the server cannot power on.

Note - The Velcro straps shown in the following figure should be used to secure the power cord

connectors to the rear of the power supplies. The Velcro retaining straps minimize the risk of accidental disconnection.

Troubleshooting and Diagnostics 37

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Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface

Action: Check that the AC cables are connected to both power supplies. Check that the power supplies are operational (the PSU indicator panel should have a lit green AC OK indicator). Ensure that the power supply is properly installed. A power supply that is not fully engaged with its internal connector does not have power applied and does not have a lit green AC OK indicator.

Prevention: When a power supply fails, replace it immediately. To ensure redundancy, the server has two power supplies. This redundant configuration prevents server downtime, or an unexpected shutdown, due to a failed power supply. The redundancy allows the server to continue to operate if one of the power supplies fails. However, when a server is being powered by a single power supply, the redundancy no longer exists, and the risk for downtime or an unexpected shutdown increases. When installing a power supply, ensure that it is fully seated and engaged with its connector inside the drive bay. A properly installed power supply has a lit green AC OK indicator.

Top Cover

The server top cover is an important component for a properly functioning server. The top cover is vital to the server cooling subsystem because it helps to maintain the pressure areas within the server, and the top cover also protects against accidental exposure to hazardous voltages and damage to internal components. For these reasons, the server top cover is interlocked to the server power. The interlock is created by a switch that is mounted inside the server on the housing for the power supply. The switch engages when the cover is installed, allowing power

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Troubleshooting With Diagnostic Tools

to be applied to the server. When the cover is not installed, the server cannot power on. If the server is powered on when the cover is removed, power is immediately switched off.

Action: If the server does not power on, check that the switch is intact and properly aligned. Ensure that the server top cover is in place and sits flat and snug on top of the server. Ensure that the interlock switch components have not been damaged, removed, or misaligned. For instructions for properly installing the top cover, see “Install the Server Top

Cover” on page 226.

Prevention: After removing the top cover, take care that it does not get bent. When servicing the server, take care that the internally mounted interlock switch component does not get damaged or misaligned. Never operate the server without the top cover installed.

Managing Server Hardware Faults Through the Oracle ILOM Fault Management Shell

The Oracle ILOM Fault Management Shell enables Oracle Services personnel to view and manage fault activity on a managed servers and other types of devices.

For more information about how to use the Oracle ILOM Fault Management Shell, see the Oracle ILOM User's Guide for System Monitoring and Diagnostics Firmware Release 3.2.x in

the Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation Library at http://www.

oracle.com/goto/ILOM/docs.

Caution - The purpose of the Oracle ILOM Fault Management Shell is to help Oracle Services

personnel diagnose system problems. Customers should not launch this shell or run fault management commands in the shell unless requested to do so by Oracle Services.

Troubleshooting With Diagnostic Tools

The server and its accompanying software and firmware contain diagnostic tools and features that can help you isolate component problems, monitor the status of a functioning system, and exercise one or more subsystem to disclose more subtle or intermittent hardware-related problems.

Each diagnostic tool has its own specific strength and application. Review the tools listed in this section and determine which tool might be best to use for your situation. Once you have determined the tool to use, you can access it locally, while at the server, or remotely.

■

“Diagnostic Tools” on page 40

Troubleshooting and Diagnostics 39

Page 40

Troubleshooting With Diagnostic Tools

■

“Diagnostic Tool Documentation” on page 41

Diagnostic Tools

The selection of diagnostic tools available for your server range in complexity from a comprehensive validation test suite (Oracle VTS) to a chronological event log (Oracle ILOM System Log). The selection of diagnostic tools also includes standalone software packages, firmware-based tests, and hardware-based LED indicators.

The following table summarizes the diagnostic tools that you can use when troubleshooting or monitoring your server.

Diagnostic Tool Type What It Does Accessibility Remote Capability

Oracle ILOM SP firmware Monitors environmental

Preboot Menu SP firmware Enables you to restore some

Hardware-based LED indicators

Power-On SelfTest (POST)

U-Boot SP firmware Initializes and test aspects of

UEFI Diagnostics

condition and component functionality sensors, generates alerts, performs fault isolation, and provides remote access.

Oracle ILOM default settings when Oracle ILOM is not accessible.

Hardware and SP firmware

Host firmware

SP firmware The UEFI diagnostics can

Indicates status of overall system and particular components.

Tests core components of system: CPUs, memory, and motherboard I/O bridge integrated circuits.

the service processor (SP) prior to booting the Oracle ILOM SP and operating system. Tests SP memory, SP, network devices and I/O devices.

test and detect problems on all processors, memory, disk drives, and network ports. It is used on newer Oracle systems,

Can function on either standby power mode or full power mode and is not OS dependent.

Can function on standby power and when operating system is not running.

Available when system power is available.

Runs on startup. Available when the operating system is not running.

Can function on standby power and when operating system is not running.

You can use either the Oracle ILOM web interface or the command-line interface

Designed for remote and local access.

Local, but remote serial access is possible if the SP serial port is connected to a network-accessible terminal server.

Local, but sensor and indicators are accessible from Oracle ILOM web interface or command-line interface (CLI).

Local, but can be accessed through Oracle ILOM Remote System Console Plus.

Local, but remote serial access is possible if the SP serial port is connected to a network-accessible terminal server.

Remote access through Oracle ILOM Remote System Console Plus.

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Attaching Devices to the Server

Diagnostic Tool Type What It Does Accessibility Remote Capability

Oracle Solaris commands

Oracle Linux commands

Oracle VTS Diagnostic

Operating system software

tool standalone software

such as the Oracle Server X52L.

Displays various kinds of system information.

Exercises and stresses the system, running tests in parallel.

(CLI) to run UEFI diagnostics.

Requires operating system.

Requires the Solaris operating system. Install Oracle VTS software separately.

Local, and over network.

View and control over network.

Diagnostic Tool Documentation

The following table identifies where you can find more information about diagnostic tools.

Diagnostic Tool Documentation Location

Oracle ILOM Oracle Integrated Lights Out Manager 3.2

Preboot Menu

System indicators and sensors

U-Boot or UEFI Diags

Oracle VTS Oracle VTS software and documentation

Documentation Library

Oracle x86 Servers Diagnostics Guide

This document “Troubleshooting Using the Server

Oracle x86 Servers Diagnostics Guide

http://www.oracle.com/goto/ILOM/docs

http://www.oracle.com/goto/ x86AdminDiag/docs

Front and Rear Panel Status Indicators ” on page 30

http://www.oracle.com/goto/ x86AdminDiag/docs

http://docs.oracle.com/cd/E19719-01/ index.html

Attaching Devices to the Server

The following sections contain procedural information for attaching devices to the server so you can access diagnostic tools when troubleshooting and servicing the server:

■

“Attach Devices to the Server” on page 42

■

“Rear Panel Connector Locations” on page 42

■

“Configuring Serial Port Sharing” on page 44

■

“Server Operating System Names for the NVMe Storage Drives” on page 45

Troubleshooting and Diagnostics 41

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Attach Devices to the Server

■

“Ethernet Port Boot Order and Device Naming” on page 46

■

“Rear Panel Pinhole Switches” on page 47

Attach Devices to the Server

This procedure explains how to connect devices to the server (remotely and locally), so that you can interact with the service processor (SP) and the server console.

Connect an Ethernet cable to the Gigabit Ethernet (NET) connectors as needed for OS support.

See “Rear Panel Connector Locations” on page 42.

To connect to the service processor's Oracle ILOM over the network, connect an Ethernet cable to the Ethernet port labeled NET MGT.

See “Rear Panel Connector Locations” on page 42.

To access the Oracle ILOM command-line interface (CLI) locally using the management port, connect a serial null modem cable to the RJ-45 serial port labeled SER MGT.

See “Rear Panel Connector Locations” on page 42.

To interact with the system console locally, connect a mouse and keyboard to the USB connectors and a monitor to the DB-15 video connector.

See “Rear Panel Connector Locations” on page 42.

Rear Panel Connector Locations

The following illustration shows and describes the locations of the back panel connectors. Use this information to set up the server, so that you can access diagnostic tools and manage the server during service.

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No. Cable Port or Expansion Slot Description

1 Power supply 0 input power

The server has two power supply connectors, one for each power supply.

Attach Devices to the Server

Power supply 1 input power

Do not attach power cables to the power supplies until you have finished connecting the data cables to the server. The server goes into standby power mode, and the Oracle ILOM service processor initializes when the AC power cables are connected to the power source. System messages might be lost after 60 seconds if the server is not connected to a terminal, PC, or workstation.

Note - Oracle ILOM will signal a fault on any installed power supply that

is not connected to an AC power source, since it might indicate a loss of redundancy.

2 Network management port (NET MGT) The service processor NET MGT port is the optional connection to the

Oracle ILOM service processor. The NET MGT port is configured by default to use Dynamic Host Configuration Protocol (DHCP). The service processor NET MGT port uses an RJ-45 cable for a 10/100/1000BASE-T connection.

3 Serial management port (SER MGT) The service processor SER MGT port uses an RJ-45 cable and is the default

connection to the Oracle ILOM service processor. This port supports local connections to the server and only recognizes Oracle ILOM command-line interface (CLI) commands. Typically you connect a terminal or terminal emulator to this port.

Note - This port does not support network connections.

4 Ethernet ports (NET 3, NET 2, NET 1, NET0) The four 10-Gigabit Ethernet ports enable you to connect the system to the

network.

Note - Ethernet ports NET2 and NET3 are nonfunctional in single-processor

systems.

5, 6 USB ports (USB 0, USB 1) The two USB ports support hot-plugging. You can connect and disconnect

USB cables and peripheral devices while the server is running without affecting system operations.

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Assign Serial Port Output Using the CLI

No. Cable Port or Expansion Slot Description

7 Video port (VGA) Use a 15-pin video cable to connect a VGA video device to the server.

Optionally, you can connect to the VGA port when installing the operating system.

Configuring Serial Port Sharing

By default, the SP console (SER MGT) port sends serial port output from the server. Using Oracle ILOM, you can specify that the host console (COM1) be assigned as owner of the server serial port output. This feature is useful for Windows kernel debugging, as it enables you to view non-ASCII character traffic from the host console.

You should set up the network on the SP before attempting to change the serial port owner to the host server. If the network is not set up, and you switch the serial port owner to the host server, you will be unable to connect using the CLI or web interface to change the serial port owner back to the SP. To return the serial port owner setting to the SP, you need to restore access to the serial port on the server. For more details about restoring access to the server port on your server, see the Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation

Library at http://www.oracle.com/goto/ILOM/docs.

You can assign serial port output using either the Oracle ILOM web interface or the commandline interface (CLI). For instructions, see the following sections:

■

“Assign Serial Port Output Using the CLI” on page 44

■

“Assign Serial Port Output Using the Web Interface” on page 45

Assign Serial Port Output Using the CLI

Open an SSH session and at the command line log in to the SP Oracle ILOM CLI.

ssh root@ipaddress

Where ipaddress is the IP address of the server SP.

For more information, see “Accessing Oracle ILOM” in the Oracle X5 Series Servers Administration Guide.

The Oracle ILOM CLI prompt (->) appears.

To set the serial port owner, type:

-> set /SP/serial/portsharing owner=host

Note - The serial port sharing value by default is owner=SP.

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Assign Serial Port Output Using the Web Interface

Connect a serial host to the server.

Assign Serial Port Output Using the Web Interface

To log in, open a web browser and direct it using the IP address of the server SP. Log in as root or a user with administrator privileges. See “Accessing Oracle ILOM” in the Oracle X5 Series Servers Administration Guide.

The Summary Information screen appears.

In the Oracle ILOM web interface, select ILOM Administration → Connectivity from the navigation menu on the left side of the screen.

Select the Serial Port tab.

The Serial Port Settings page appears.

Note - The serial port sharing setting by default is Service Processor.

In the Serial Port Settings page, select Host Server as the serial port owner.

Click Save for the changes to take effect.

Connect a serial host to the server.

Server Operating System Names for the NVMe Storage Drives

If the optional NVMe storage drives are installed in the server's front panel, they are labeled NVMe0, NVMe1, NVMe2, and NVMe3. However, the server operating systems assign these storage drives different names. For the corresponding names assigned by the operating systems, see the following table.

TABLE 7

Storage Drive Labels Names Assigned by the Server Operating Systems

NVMe0 PCI-Express Slot 10

NVMe1 PCI-Express Slot 11

NVMe2 PCI-Express Slot 12

NVMe3 PCI-Express Slot 13

Operating System NVMe Storage Drive Nomenclature

Troubleshooting and Diagnostics 45

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Assign Serial Port Output Using the Web Interface

Ethernet Port Boot Order and Device Naming

This section contains information about the boot order and device naming for the four 10Gigabit Ethernet ports on the rear panel of the server. For location information, see “Rear Panel

Connector Locations” on page 42. From right to left, the ports are numbered NET 0 to NET

Ethernet Port Boot Order

The order in which the BIOS detects the Ethernet ports during server boot is listed below.

Note - You can change the boot priority using the Boot Device Priority screen available in the

Boot menu of the BIOS Setup Utility.

1. NET 0

2. NET 1

3. NET 2

4. NET 3

Ethernet Port Device Naming

Note - Naming used by the interfaces might vary from that listed below depending on which

devices are installed in the system.

The device naming for the Ethernet interfaces is reported differently by different interfaces and operating systems. The following table shows BIOS (physical) and operating system (logical) naming conventions used for each interface. These naming conventions might vary depending on conventions of your operating system and which devices are installed in the server.

Port BIOS Solaris Linux Windows (example default

NET 0 3A00 ixgbe 0 eth 0 Ethernet

NET 1 3A01 ixgbe 1 eth 1 Ethernet 2

NET 2 8200 ixgbe 2 eth 2 Ethernet 3

NET 3 8201 ixgbe 3 eth 3 Ethernet 4

46 Oracle Server X5-2L Service Manual • May 2015

names, see note below)

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Assign Serial Port Output Using the Web Interface

Note - For Windows, port names like Ethernet, Ethernet 2, Ethernet 3, and Ethernet 4 are used

by default. However, actual port naming is based on the order of enumeration, typically during operating system installation. Additionally, Windows allows you to rename the ports to meet application-specific needs.

Rear Panel Pinhole Switches

This section shows the location of the rear panel pinhole switches.

FIGURE  6

Rear Panel Pinhole Switches

Figure Legend Description

1 SP Reset

2 Host Warm Reset

Troubleshooting and Diagnostics 47

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Getting Help

Figure Legend Description

3 Non-maskable interrupt

†

Oracle Service use only.

Getting Help

The following sections describe how to get additional help to resolve server-related problems.

■

“Contacting Support” on page 48

■

“Locating the Chassis Serial Number” on page 49

Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use the following table to collect information that you might need to communicate to support personnel.

(NMI)

†

System Configuration Information Needed

Service contract number

System model

Operating environment

System serial number

Peripherals attached to the system

Email address and phone number for you and a secondary contact

Street address where the system is located

Superuser password

Summary of the problem and the work being done when the problem occurred

Other Useful Information

IP address

Server name (system host name)

Network or internet domain name

Proxy server configuration

Your Information

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Getting Help

Related Information

■

“Locating the Chassis Serial Number” on page 49

Locating the Chassis Serial Number

You might need to have your server serial number when you ask for service on your system. Record this number for future use. Use one of the following resources or methods to locate your server serial number.

■

The serial number is located on the Radio-frequency Identification (RFID) label on the bottom left side of the front panel bezel, below the general status LEDs.

For illustrations of the storage cell front panel, see “About Controls and

Connectors” on page 14.

■

The serial number is recorded on the service label that is attached to the top cover of the system.

■

The serial number is recorded on the yellow Customer Information Sheet (CIS) that is attached to your storage cell packaging.

■

Locate the yellow Customer Information Sheet (CIS) attached to your server packaging. This sheet includes the serial number.

■

Using Oracle ILOM:

■

From the command-line interface (CLI), type the command: show/SYS.

■

From the web interface, view the serial number on the System Information screen.

■

Using Oracle System Assistant, view the serial number on the System Overview screen.

Troubleshooting and Diagnostics 49

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Page 51

Preparing for Service

These sections describe safety considerations and provide prerequisite procedures and information about replacing components within the server.

Description Links

Understand the safety precautions, understand the safety symbols, and take ESD precautions prior to removing or installing parts in the server.

Understand the key identity properties auto-update feature.

Assemble the required tools. “Required Tools” on page 54

Before working with components within the server, power down the server and prepare for servicing.

Related Information

■

“Returning the Server to Operation”

“Safety Precautions” on page 51

“Safety Symbols” on page 52

“Electrostatic Discharge Safety” on page 52

“FRU Key Identity Properties (KIP) Automated Update” on page 53

“Preparing the Server for Component Replacement” on page 54

Safety Precautions

For your protection, observe the following safety precautions when setting up your equipment:

■

Follow all standard cautions, warnings, and instructions marked on the equipment and described in the Oracle Server X5-2L Safety and Compliance Guide and Important Safety Information for Oracle's Hardware Systems.

■

Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment electrical rating label.

■

Follow the electrostatic discharge safety practices as described in “Electrostatic Discharge

Safety” on page 52.

■

Disconnect both power supply cords before servicing components.

Preparing for Service 51

Page 52

Safety Symbols

Related Information

■

“Safety Symbols” on page 52

■

“Electrostatic Discharge Safety” on page 52

Safety Symbols

The following symbols might appear in this document. Note their meanings.

Caution - Risk of personal injury or equipment damage. To avoid personal injury or

equipment damage, follow the instructions.

Caution - Hot surface. Avoid contact. Surfaces are hot and might cause personal injury if

touched.

Caution - Hazardous voltages are present. To reduce the risk of electric shock and danger to

personal health, follow the instructions.

Related Information

■

“Safety Precautions” on page 51

■

“Electrostatic Discharge Safety” on page 52

Electrostatic Discharge Safety

Devices that are sensitive to electrostatic discharge (ESD), such as the motherboard, PCIe cards, drives, processors, and memory DIMMs require special handling.

Caution - The boards and drives contain electronic components that are extremely sensitive to

static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy components. Do not touch the components along their connector edges.

Do the following when handling ESD-sensitive components:

■

Use an antistatic wrist strap.

Wear an antistatic wrist strap and use an antistatic mat when handling components such as drive assemblies, boards, or cards. When servicing or removing server components, attach an antistatic strap to your wrist and then to a metal area on the chassis. Then disconnect

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FRU Key Identity Properties (KIP) Automated Update

the power cords from the server. Following this practice equalizes the electrical potentials between you and the server.

Note - An antistatic wrist strap is not included in the Accessory Kit for the server. However,

antistatic wrist straps are included with options and components.

■

Use an antistatic mat.

Place ESD-sensitive components such as the motherboard, memory DIMMS, and other printed circuit board (PCB) cards on an antistatic mat. The following items can be used as an antistatic mat:

■

An antistatic bag used to wrap an Oracle replacement part

■

An Oracle ESD mat (orderable item)

■

A disposable ESD mat (shipped with some replacement parts or optional system components)

Related Information

■

“Safety Precautions” on page 51

■

“Safety Symbols” on page 52

■

“Preparing the Server for Component Replacement” on page 54

■

“Returning the Server to Operation”

FRU Key Identity Properties (KIP) Automated Update

Oracle ILOM includes a key identity properties (KIP) auto-update feature that ensures product information that is used for service entitlement and warranty coverage is accurately maintained by the server at all times, including during hardware replacement activities.

The KIP includes the server product name, product part number (PPN), and product serial number (PSN). The KIP are stored in the FRUID (field-replaceable unit identifiers) container of the three server FRUs that are designated quorum members.

The quorum members include:

■

Disk backplane (DBP), designated as a primary quorum member.

■

Motherboard (MB), designated as a backup quorum member.

■

Power supply (PS), designated as a backup quorum member.

When a server FRU that contains the KIP is removed and a replacement component is installed, the KIP of the replacement component is programmed by Oracle ILOM to contain the same KIP as the other two components.

Preparing for Service 53

Page 54

Required Tools

Note - Only one of the quorum members can be replaced at a time. Automated updates can only

be completed when two of the three quorum members contain matching key identity properties.

Related Information

■

“Servicing Power Supplies (CRU)” on page 93

■

“Servicing the Front and Rear Storage Drive Backplanes (FRU)” on page 146

■

“Servicing the Motherboard Assembly (FRU)” on page 209

Required Tools

The server can be serviced with the following tools:

■

Antistatic wrist strap

■

Antistatic mat

■

Hex/flat head screwdriver

■

No. 2 Phillips screwdriver

Related Information

■

“Preparing for Service”

■

“Servicing CRUs That Do Not Require Server Power-Off”

■

“Servicing CRUs That Require Server Power-Off”

■

“Servicing FRUs”

Preparing the Server for Component Replacement

Note - When you are replacing the storage drives or power supplies, not all of these procedures

are necessary. See the replacement procedures for those components for more information.

Before you can remove and install components that are inside the server, you must perform the procedures in the following sections:

■

“Powering Down the Server” on page 55

■

“Disconnect Cables From the Server” on page 60

■

“Extend the Server to the Maintenance Position” on page 61

■

“Remove the Server From the Rack” on page 63

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Power Down the Server Gracefully Using the Oracle ILOM CLI

■

“Take Antistatic Measures” on page 64

■

“Remove the Server Top Cover” on page 64

■

“Remove the Fan Assembly Door From the Server” on page 65

■

“Remove the Disk Cage Cover From the Server” on page 67

Related Information

■

“Returning the Server to Operation”

Powering Down the Server

Determine how you want to power down the server by reviewing the options in the following table.

Description Link

Power down the server gracefully to prevent data from being corrupted. Performing a graceful shutdown ensures that the system is ready for restart.

If the server is not responding, or you must shut down the server quickly, perform an immediate shutdown.

■ “Power Down the Server Gracefully Using the

Oracle ILOM CLI” on page 55

■ “Power Down the Server Gracefully Using the

Oracle ILOM Web Interface” on page 56

■ “Power Down the Server Gracefully Using the

Power Button” on page 57

■ “Power Down the Server for

Immediate Shutdown Using the Power Button” on page 58

■ “Power Down the Server for Immediate

Shutdown Using the Oracle CLI” on page 59

■ “Power Down the Server for Immediate

Shutdown Using the Oracle ILOM Web Interface” on page 59

Related Information

■

“Power On the Server” on page 233

Power Down the Server Gracefully Using the Oracle ILOM CLI

Performing a graceful shutdown ensures that all of your data is saved and the system is ready for restart.

Depending on the nature of the problem, you might want to view the system status or the log files or run diagnostics before you shut down the system. For log file information, refer to the

Preparing for Service 55

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Power Down the Server Gracefully Using the Oracle ILOM Web Interface

Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation Collection at http://www.

oracle.com/goto/ILOM/docs.

Notify affected users that the server will be powered down.

Save any open files, and quit all running applications.

Refer to your application documentation for specific information about these processes.

For instructions, refer to the Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation Collection.

At the Oracle ILOM prompt, shut down the operating system:

-> stop /System

If the system is running the Oracle Solaris OS, refer to the Oracle Solaris system administration documentation for additional information.

Disconnect the power and cables from the server.

See “Disconnect Cables From the Server” on page 60.

Caution - When you power down the server using Oracle ILOM, the server enters standby

power mode. Power is still directed to the service processor remote management subsystem and power supply fans. To completely power off the server, you must disconnect the power cords from the power supplies.

Related Information

■

“Power Down the Server Gracefully Using the Oracle ILOM Web Interface” on page 56

■

“Power Down the Server Gracefully Using the Power Button” on page 57

■

“Power Down the Server for Immediate Shutdown Using the Power Button” on page 58

■

“Power On the Server” on page 233

Power Down the Server Gracefully Using the Oracle ILOM Web Interface

Performing a graceful shutdown ensures that all of your data is saved and the system is ready for restart.

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Power Down the Server Gracefully Using the Power Button

Depending on the nature of the problem, you might want to view the system status or the log files or run diagnostics before you shut down the system. For log file information, refer to the

Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation Collection at http://www.

oracle.com/goto/ILOM/docs.

Notify affected users that the server will be powered down.

Save any open files, and quit all running applications.

Refer to your application documentation for specific information about these processes.

The Oracle ILOM web interface System Information → Summary Information page appears.

In the left pane, click Host Management → Power Control, and click Graceful Shutdown and Power Off from the Select Action list.

Click Save, and then click OK.

The host server performs an orderly power-down.

Disconnect the power cords and data cables from the server.

See “Disconnect Cables From the Server” on page 60.

Caution - When you power down the server using Oracle ILOM, the server enters standby

Related Information

■

“Power Down the Server Gracefully Using the Oracle ILOM CLI” on page 55

■

“Power Down the Server Gracefully Using the Power Button” on page 57

■

“Power Down the Server for Immediate Shutdown Using the Power Button” on page 58

■

“Power On the Server” on page 233

Power Down the Server Gracefully Using the Power Button

Press and quickly release the Power button on the front panel.

This action causes ACPI-enabled operating systems to perform an orderly shutdown of the operating system. Servers not running ACPI-enabled operating systems shut down to standby power mode immediately.

When main power is off, the Power/OK LED on the front panel begins flashing, indicating that the server is in standby power mode. See “Server System-Level Status Indicators” on page 31.

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Power Down the Server for Immediate Shutdown Using the Power Button

Disconnect the power cords and data cables from the server.

See “Disconnect Cables From the Server” on page 60.

Caution - When you power down the server using the Power button, the server enters standby

Related Information

■

“Server System-Level Status Indicators” on page 31

■

“Power Down the Server Gracefully Using the Oracle ILOM CLI” on page 55

■

“Power Down the Server Gracefully Using the Oracle ILOM Web Interface” on page 56

■

“Power On the Server” on page 233

Power Down the Server for Immediate Shutdown Using the Power Button

Caution - This procedure quickly forces the server main power off. You might corrupt your

system data during an immediate power-down, so use this procedure to power down the server only after attempting the graceful power-down procedure.

Press and hold the Power button for four seconds to force the main power off and to enter standby power mode.

When main power is off, the Power/OK LED on the front panel begins flashing, indicating that the server is in standby power mode. See “Server System-Level Status Indicators” on page 31.

Disconnect the power cords and data cables from the server.

See “Disconnect Cables From the Server” on page 60.

Caution - When you power down the server using the Power button, the server enters standby

Related Information

■

“Server System-Level Status Indicators” on page 31

■

“Power Down the Server for Immediate Shutdown Using the Oracle CLI” on page 59

■

“Power Down the Server for Immediate Shutdown Using the Oracle ILOM Web Interface” on page 59

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Power Down the Server for Immediate Shutdown Using the Oracle CLI

■

“Power On the Server” on page 233

Power Down the Server for Immediate Shutdown Using the Oracle CLI

Caution - This procedure quickly forces the server main power off. You might corrupt your

system data during an immediate power-down, so use this procedure to power down the server only after attempting the graceful power-down procedure.

Oracle ILOM displays the default command prompt (->), indicating that you have successfully logged in to Oracle ILOM.

From the CLI prompt, type the following command:

-> stop -f /System

The server powers down immediately.

Disconnect the power and data cables from the server.

See “Disconnect Cables From the Server” on page 60.

Caution - When you power down the server using Oracle ILOM, the server enters standby

Related Information

■

“Power Down the Server for Immediate Shutdown Using the Power Button” on page 58

■

“Power Down the Server for Immediate Shutdown Using the Oracle ILOM Web Interface” on page 59

■

“Power On the Server” on page 233

Power Down the Server for Immediate Shutdown Using the Oracle ILOM Web Interface

Caution - This procedure quickly forces the server main power off. You might corrupt your

system data during an immediate power-down, so use this procedure to power down the server only after attempting the graceful power-down procedure.

Preparing for Service 59

Page 60

Disconnect Cables From the Server

The Oracle ILOM web interface System Information → Summary Information page appears.

In the left pane, click Host Management → Power Control, and click Immediate Power Off in the Select Action list.

Click Save, and then click OK.

The server powers down immediately.

Disconnect the power and data cables from the server.

See “Disconnect Cables From the Server” on page 60.

Caution - When you power down the server using Oracle ILOM, the server enters standby

Related Information

■

“Power Down the Server for Immediate Shutdown Using the Power Button” on page 58

■

“Power Down the Server for Immediate Shutdown Using the Oracle CLI” on page 59

■

“Power On the Server” on page 233

Disconnect Cables From the Server

Caution - The system supplies standby power to the circuit boards even when the system is

powered off.

Label all cables connected to the server.

Power down the server.

See “Powering Down the Server” on page 55.

Disconnect the power cords from the rear of the server.

Disconnect all data cables from the rear of the server.

If your rackmount kit includes a cable management device, remove the cables from it.

60 Oracle Server X5-2L Service Manual • May 2015

Page 61

Extend the Server to the Maintenance Position

Depending on the components that you are servicing, either extend the server to the maintenance position, or remove the server from the rack.

Related Information

■

“Rear Panel Components and Cable Connections” on page 18

■

“Powering Down the Server” on page 55

■

“Extend the Server to the Maintenance Position” on page 61

■

“Remove the Server From the Rack” on page 63

■

“Reconnect Power and Data Cables” on page 233

Extend the Server to the Maintenance Position

The following components can be serviced with the server in the maintenance position:

■

Storage drives

■

Fan modules

■

Power supplies

■

DVD drive

■

DDR4 DIMMs

■

PCIe cards and cables

■

SAS cables

■

NVMe cables

■

Internal USB drives

■

System battery

■

Processors

■

Disk backplanes

■

Front indicator modules

■

Motherboard

If the server is installed in a rack with extendable slide-rails, use this procedure to extend the server to the maintenance position.

To prevent the rack from tipping forward when the server is extended, extend all rack anti-tilt devices.

For instructions for stabilizing the rack, refer to “Stabilize the Rack for Installation” in “Oracle

Server X5-2L Installation Guide ”.

Verify that no cables will be damaged or will interfere when the server is extended.

Preparing for Service 61

Page 62

Extend the Server to the Maintenance Position

Although the cable management arm (CMA) that is supplied with the server is hinged to accommodate extending the server, you should ensure that all cables and cords are capable of extending.

From the front of the server, open and hold the left and right release latch covers in the open position.

When in an open position, the release latch covers engage the slide-rail release latches [1].

Caution - Deploy any rack anti-tilt mechanism before releasing the slide-rail release latches.

FIGURE  7

While the release latch covers are in the open position, slowly pull the server

Extending the Server to the Maintenance Position

forward until the slide-rails latch into a locked position [2].

The server is now in the extended maintenance position.

Related Information

■

“Disconnect Cables From the Server” on page 60

■

“Remove the Server From the Rack” on page 63

■

“Reinstall the Server in the Rack” on page 230

62 Oracle Server X5-2L Service Manual • May 2015

Page 63

Remove the Server From the Rack

Caution - The server weighs approximately 63 pounds (28.5 kg). Two people are required to

unmount and carry the chassis.

Disconnect all the cables and power cords from the server.

Remove the cable management arm (CMA).

For instructions for removing the CMA, see the “Remove the Cable Management Arm” in

“Oracle Server X5-2L Installation Guide ”.

Extend the server to the maintenance position.

See “Extend the Server to the Maintenance Position” on page 61.

From the front of the server, pull the green slide-rail release tabs toward the front of the server, and pull the server out of the rack until it is free of the rack rails [1 and 2].

A slide-rail release tab is located on each slide-rail.

FIGURE  8

Set the server on a sturdy work surface.

Removing the Server From the Chassis

Related Information

■

“Disconnect Cables From the Server” on page 60

■

“Extend the Server to the Maintenance Position” on page 61

■

“Reinstall the Server in the Rack” on page 230

Preparing for Service 63

Page 64

Take Antistatic Measures

Prepare an antistatic surface on which to set parts during removal and installation.

Place electrostatic discharge (ESD-sensitive components on an antistatic mat. The following items can be used as an antistatic mat:

■

Attach an antistatic wrist strap.

When servicing or removing server components, attach an antistatic strap to your wrist and then to a metal area on the chassis. Then perform procedures for servicing the server.

Note - An antistatic wrist strap is not included in the Accessory Kit for the server. However,

antistatic wrist straps are included with options and components.

An antistatic bag used to wrap a replacement part

An Oracle ESD mat (orderable item)

A disposable ESD mat (shipped with some replacement parts or optional system components)

Related Information

■

“Extend the Server to the Maintenance Position” on page 61

■

“Remove the Server From the Rack” on page 63

■

“Remove the Server Top Cover” on page 64

■

“Remove the Fan Assembly Door From the Server” on page 65

■

“Remove Antistatic Measures” on page 230

Remove the Server Top Cover

Caution - If you remove the top cover without first removing the AC power cords, then not

only will the server host shut down, but also this condition will be flagged as a system fault (that is, the fault LEDs will light).

Note - Servicing some components requires that the top cover be removed.

Ensure that AC power cords are disconnected from the server power supplies.

Unlatch the top cover [1].

Press the green release button on the top of the server cover.

64 Oracle Server X5-2L Service Manual • May 2015

Page 65

Remove the Fan Assembly Door From the Server

FIGURE  9

While pressing the top cover release button, slide the cover toward the rear of

Removing the Server Top Cover

the server [2].

If necessary, open the fan assembly door.

Lift up and remove the top cover [2].

Related Information

■

“Take Antistatic Measures” on page 64

■

“Remove the Fan Assembly Door From the Server” on page 65

■

“Install the Server Top Cover” on page 226

Remove the Fan Assembly Door From the Server

Before you service the server's storage drive backplane, you should first remove the server's front fan assembly door.

Note - This procedure is only required for systems configured with twelve 3.5-inch storage

drives or twenty-four 2.5-inch storage drives. If your system is configured with eight 2.5-inch storage drives, see “Remove the Disk Cage Cover From the Server” on page 67.

Preparing for Service 65

Page 66

Remove the Fan Assembly Door From the Server

Ensure that the AC power cords are disconnected from the server power supplies.

Use a No. 2 Phillips screwdriver to remove the screws that secure the fan assembly door [1].

■

If your system is configured with twelve 3.5-inch storage drives, remove the two screws on each side of the chassis and the three screws on top of the chassis.

■

If your system is configured with twenty-four 2.5-inch storage drives, remove the two screws on each side of the chassis.

FIGURE  10

Slide the fan assembly door toward the rear of the server, and lift and remove the

Removing the Fan Assembly Door

door from the chassis [2].

Related Information

■

“Take Antistatic Measures” on page 64

■

“Remove the Server Top Cover” on page 64

■

“Install the Server Top Cover” on page 226

■

“Install the Fan Assembly Door” on page 228

66 Oracle Server X5-2L Service Manual • May 2015

Page 67

Remove the Disk Cage Cover From the Server

Before you service the server's storage drive backplane, you should first remove the server's disk cage cover.

Note - This procedure is only required for systems configured with eight 2.5-inch storage

drives. If your system is configured with twelve 3.5-inch storage drives or twenty-four 2.5-inch storage drives, see “Remove the Fan Assembly Door From the Server” on page 65.

Ensure that the AC power cords are disconnected from the server power supplies.

Using a No. 2 Phillips screwdriver, remove the twelve screws (three on each top side of the chassis, and three on each side of the chassis) that secure the disk cage cover [1].

Preparing for Service 67

Page 68

Remove the Disk Cage Cover From the Server

FIGURE  11

Removing the Disk Cage Cover

Slide the cover forward and lift to remove the disk cage cover from the chassis [2].

Related Information

■

“Take Antistatic Measures” on page 64

■

“Remove the Server Top Cover” on page 64

■

“Install the Server Top Cover” on page 226

68 Oracle Server X5-2L Service Manual • May 2015

Page 69

■

“Install the Disk Cage Cover” on page 229

Remove the Disk Cage Cover From the Server

Preparing for Service 69

Page 70

70 Oracle Server X5-2L Service Manual • May 2015

Page 71

Servicing CRUs That Do Not Require Server Power-Off

These sections describe how to service customer-replaceable units (CRUs) that do not require you to power off the server. For more information about CRUs, see “Illustrated Parts

Breakdown” on page 19 and “Customer-Replaceable Units” on page 21.

Description Links

Service storage and boot drives. “Servicing Storage Drives and Rear Drives

Service fan modules. “Servicing Fan Modules (CRU)” on page 89

Service power supplies. “Servicing Power Supplies (CRU)” on page 93

Related Information

■

“Servicing CRUs That Require Server Power-Off”

■

“Servicing FRUs”

(CRU)” on page 71

Servicing Storage Drives and Rear Drives (CRU)

These sections describe how to remove and install storage drives.

■

“Storage Drives Hot-Plug Conditions” on page 72

■

“Storage Drive Failure and RAID” on page 72

■

“Removing and Replacing an HDD or SSD Storage Drive” on page 73

■

“Removing and Replacing an NVMe Storage Drive Using Oracle Solaris” on page 79

■

“Removing and Replacing an NVMe Storage Drive Using Oracle Linux” on page 82

■

“Removing and Replacing a Rear Storage Drive” on page 86

Related Information

■

“Servicing SAS Cables (FRU)” on page 167

Servicing CRUs That Do Not Require Server Power-Off 71

Page 72

Servicing Storage Drives and Rear Drives (CRU)

■

“Servicing NVMe Cables (FRU)” on page 174

Storage Drives Hot-Plug Conditions

The hard-disk drives (HDDs), solid-state drives (SSDs), and NVMe SSD drives installed in the server are hot-pluggable, but this capability depends on how the drives are configured. To hotplug a drive you must be able to take the drive offline before you can remove it. When you take the drive offline, you prevent any application from accessing the drive and remove the logical software links to the drive.

The following conditions inhibit the ability to perform hot-plugging of a drive:

■

The drive provides the operating system, and the operating system is not mirrored on another drive.

■

The drive cannot be logically isolated from the online operations of the server.

If either of the disk drive conditions is true, then you must shut down the system before you replace the drive. See “Powering Down the Server” on page 55.

Note - Replacing a drive does not require removing the server from a rack.

Related Information

■

“Storage and Boot Drive Indicators” on page 32

■

“Removing and Replacing an HDD or SSD Storage Drive” on page 73

■

“Removing and Replacing an NVMe Storage Drive Using Oracle Solaris” on page 79

■

“Removing and Replacing an NVMe Storage Drive Using Oracle Linux” on page 82

■

“Removing and Replacing a Rear Storage Drive” on page 86

Storage Drive Failure and RAID

A single storage drive failure does not cause a data failure if the storage drives are configured as a mirrored RAID 1 volume (optional). The storage drive can be removed, and when a new storage drive is inserted, the contents are automatically rebuilt from the rest of the array with no need to reconfigure the RAID parameters. If the replaced storage drive was configured as a hotspare, the new HDD is automatically configured as a new hot-spare.

For information about the implementation of RAID on this server, refer to “Configuring Server

Drives for OS Installation” in “Oracle Server X5-2L Installation Guide ”.

72 Oracle Server X5-2L Service Manual • May 2015

Page 73

Remove an HDD or SSD Storage Drive

Removing and Replacing an HDD or SSD Storage Drive

The following sections describe how to remove and replace an HDD or SSD storage drive.

■

“Remove an HDD or SSD Storage Drive” on page 73

■

“Install an HDD or SSD Storage Drive” on page 78

Remove an HDD or SSD Storage Drive

Prepare the system for the drive removal.

Refer to “Take Antistatic Measures” on page 64.

Identify the location of the drive that you want to remove.

The following illustrations show the location of the drives and the internal system software designations for the drives. For information on storage drive status indicators (LEDs), refer to

“Storage and Boot Drive Indicators” on page 32.

FIGURE  12

Figure Legend

Storage drive 0 (HDD/SSD)

Storage drive 1 (HDD/SSD)

Storage drive 2 (HDD/SSD/NVMe 0)

Storage drive 3 (HDD/SSD/NVMe 1)

Storage drive 4 (HDD/SSD/NVMe 2)

Storage drive 5 (HDD/SSD/NVMe 3)

Drive Location and Numbering on a Server With Eight 2.5-Inch Drives

Servicing CRUs That Do Not Require Server Power-Off 73

Page 74

Remove an HDD or SSD Storage Drive

Storage drive 6 (HDD/SSD)

Storage drive 7 (HDD/SSD)

Optional SATA DVD drive

FIGURE  13

Figure Legend

Storage drive 0 (HDD/SSD)

Storage drive 4 (HDD/SSD)

Storage drive 8 (HDD/SSD)

Storage drive 1 (HDD/SSD)

Storage drive 5 (HDD/SSD)

Storage drive 9 (HDD/SSD)

Storage drive 2 (HDD/SSD)

Storage drive 6 (HDD/SSD)

Storage drive 10 (HDD/SSD)

Storage drive 3 (HDD/SSD)

Storage drive 7 (HDD/SSD)

Storage drive 11 (HDD/SSD)

Drive Location and Numbering on a Server With Twelve 3.5-Inch Drives

74 Oracle Server X5-2L Service Manual • May 2015

Page 75

Remove an HDD or SSD Storage Drive

FIGURE  14

Figure Legend

Storage drives 0 through 11 (HDD/SSD; Storage drives 3 and 4: HDD/SSD/NVMe)

Storage drives 12 through 23 (HDD/SSD; Storage drives 19 and 20: HDD/SSD/NVMe)

If you are removing an HDD or SSD storage drive, type the required operating

Drive Location and Numbering on a Server With Twenty-Four 2.5-Inch Drives

system commands to stop the server from using the drive; otherwise, proceed to the next step.

The exact commands required depend on the configuration of your drives. Unmount file systems, or issue RAID commands as needed.

Note - The blue OK to Remove status indicator LED on the drive may or may not light, as

support for this varies depending on the operating system in use.

On the drive you plan to remove, push the latch release button to open the drive latch [1, 2].

Servicing CRUs That Do Not Require Server Power-Off 75

Page 76

Remove an HDD or SSD Storage Drive

FIGURE  15

Opening the Drive Latch

Figure Legend

Pressing the latch release button.

Opening the latch.

Caution - The latch is not an ejector. Do not open the latch too far to the right. Doing so can

damage the latch.

Grasp the latch and pull the drive out of the drive slot.

76 Oracle Server X5-2L Service Manual • May 2015

Page 77

Remove an HDD or SSD Storage Drive

FIGURE  16

Removing a Storage Drive

Consider your next steps:

■

If you are replacing the drive, continue to “Install an HDD or SSD Storage

Drive” on page 78.

■

If you are not replacing the drive, install a filler panel in the empty drive slot to maintain proper airflow and perform administrative tasks to configure the server to operate without the drive.

For information on how to install a storage drive filler panel, see “Remove and Install Filler

Panels” on page 226.

Related Information

■

“Storage and Boot Drive Indicators” on page 32

■

“Storage Drives Hot-Plug Conditions” on page 72

■

“Storage Drive Failure and RAID” on page 72

■

“Install an HDD or SSD Storage Drive” on page 78

■

“Install a Rear Storage Drive” on page 88

Servicing CRUs That Do Not Require Server Power-Off 77

Page 78

Install an HDD or SSD Storage Drive

Remove the replacement drive from its packaging, and place the drive on an antistatic mat.

If necessary, remove the drive filler panel.

Align the replacement drive with the drive slot.

The drive is physically addressed according to the slot in which it is installed. It is important to install a replacement drive in the same slot as the drive that was removed.

Slide the drive into the slot until the drive is fully seated.

FIGURE  17

Installing a Storage Drive

Close the drive latch to lock the drive in place.

Perform administrative procedures to reconfigure the drive.

The procedures that you perform at this point depend on how your data is configured. You might need to partition the drive, create file systems, load data from backups, or have the drive updated from a RAID configuration.

78 Oracle Server X5-2L Service Manual • May 2015

Page 79

Unmount an NVMe Storage Drive

Related Information

■

“Storage and Boot Drive Indicators” on page 32

■

“Storage Drives Hot-Plug Conditions” on page 72

■

“Storage Drive Failure and RAID” on page 72

■

“Remove an HDD or SSD Storage Drive” on page 73

■

“Remove a Rear Storage Drive” on page 86

Removing and Replacing an NVMe Storage Drive Using Oracle Solaris

Note - NVMe storage drives are supported only on servers that are running Oracle Solaris or

Oracle Linux operating systems. Servers that are running Oracle VM, Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, or VMware ESXi do not support NVMe drives.

The following sections describe how to remove and replace an NVMe storage drive on a server that is running the Oracle Solaris operating system.

■

“Unmount an NVMe Storage Drive” on page 79

■

“Remove an NVMe Storage Drive From the Server” on page 80

■

“Verify Removal of an NVMe Storage Drive” on page 80

■

“Install an NVMe Storage Drive in the Server” on page 81

■

“Power On an NVMe Storage Drive and Attach a Device Driver” on page 81

Unmount an NVMe Storage Drive

To find the NVMe drive slot number, type:

# hotplug list –lc

This command produces output similar to the following for each of the NVMe drives installed in the server:

# hotplug list –lc Connection State Description Path

-----------------------------------------------------------------pcie13 ENABLED PCIe-Native /pci@7a,0/pci8086,2f08@3/pci111d,80b5@4

To prepare the NVMe drive for removal, that is, detach the device driver and power off the drive slot, type the following commands:

Servicing CRUs That Do Not Require Server Power-Off 79

Page 80

Remove an NVMe Storage Drive From the Server

# hotplug poweroff pcie13

# hotplug list –lc

The following output appears for the NVMe drive that has been unmounted:

# hotplug list –lc Connection State Description Path

-----------------------------------------------------------------pcie13 PRESENT PCIe-Native /pci@7a,0/pci8086,2f08@3/pci111d,80b5@4

Verify that the OK to Remove indicator (LED) on the NVMe storage drive is lit.

Remove an NVMe Storage Drive From the Server

Perform this procedure to physically remove an NVMe storage drive from the server.

Identify the physical location of the NVMe drive that you want to remove.

For storage drive locations, see “Remove an HDD or SSD Storage Drive” on page 73.

Verify that the OK to Remove indicator (LED) on the NVMe storage drive is lit.

On the drive you plan to remove, push the latch release button to open the drive latch.

See Figure 15.

Grasp the latch and pull the drive out of the drive slot.

Consider your next steps:

■

If you are replacing the drive, continue to “Verify Removal of an NVMe

Storage Drive” on page 80, and then “Install an NVMe Storage Drive in the Server” on page 81.

■

If you are not replacing the drive, install a filler panel in the empty drive slot to maintain proper airflow and perform administrative tasks to configure the server to operate without the drive.

For information on how to install a storage drive filler panel, see “Remove and Install Filler

Panels” on page 226.

Verify Removal of an NVMe Storage Drive

To verify that the NVMe drive has been removed, type:

# hotplug list –lc

The following output appears for the NVMe drive that you removed:

80 Oracle Server X5-2L Service Manual • May 2015

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Install an NVMe Storage Drive in the Server

# hotplug list –lc Connection State Description Path

-----------------------------------------------------------------pcie13 EMPTY PCIe-Native /pci@7a,0/pci8086,2f08@3/pci111d,80b5@4

Install an NVMe Storage Drive in the Server

Perform this procedure to physically install an NVMe storage drive into the server.

Note - After you physically remove an NVMe storage drive from the server, wait at least 10

seconds before installing a replacement drive.

Remove the replacement drive from its packaging and place the drive on an antistatic mat.

If necessary, remove the drive filler panel.

Align the replacement drive with the drive slot.

The drive is physically addressed according to the slot in which it is installed. It is important to install a replacement drive in the same slot as the drive that was removed.

Slide the drive into the slot until the drive is fully seated.

See Figure 17.

Close the drive latch to lock the drive in place.

Power On an NVMe Storage Drive and Attach a Device Driver

Type: # hotplug enable pcie13

Type: # hotplug list –lc

The following status is displayed for the NVMe storage drive.

# hotplug list –lc Connection State Description Path

-----------------------------------------------------------------pcie13 Enabled PCIe-Native /pci@7a,0/pci8086,2f08@3/pci111d,80b5@4

To check the NVMe drive health, firmware level, temperature, get error log, SMART data, security erase, low level format, etc., type:

# nvmeadm list

Servicing CRUs That Do Not Require Server Power-Off 81

Page 82

Unmount an NVMe Storage Drive

Related Information

■

“Storage and Boot Drive Indicators” on page 32

■

“Storage Drives Hot-Plug Conditions” on page 72

■

“Storage Drive Failure and RAID” on page 72

■

“Remove an HDD or SSD Storage Drive” on page 73

■

“Install an HDD or SSD Storage Drive” on page 78

Removing and Replacing an NVMe Storage Drive Using Oracle Linux

Note - NVMe storage drives are supported only on servers that are running Oracle Solaris or

Oracle Linux operating systems. Servers that are running Oracle VM, Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, or VMware ESXi do not support NVMe drives.

The following sections describe how to remove and replace an NVMe storage drive on a server that is running the Oracle Linux operating system.

■

“Unmount an NVMe Storage Drive” on page 82

■

“Remove an NVMe Storage Drive” on page 84

■

“Verify Removal of an NVMe Storage Drive” on page 84

■

“Install an NVMe Storage Drive in the Server” on page 85

■

“Power On an NVMe Storage Drive and Attach a Device Driver” on page 85

■

“Verify Operation of an NVMe Storage Drive” on page 85

Unmount an NVMe Storage Drive

Remove the NVMe storage device path.

a.

To find the PCIe addresses (Bus Device Function), type:

# find /sys/devices |egrep ‘nvme[0-9][0-9]?$’

This commands returns output similar to the following:

/sys/devices/pci0000:80/0000:80:03.0/0000:b0:00.0/0000:b1:04.0/0000:b2:00.0/misc/nvme0 /sys/devices/pci0000:80/0000:80:03.0/0000:b0:00.0/0000:b1:05.0/0000:b4:00.0/misc/nvme1

In the above listing, the PCIe addresses are highlighted in bold text.

82 Oracle Server X5-2L Service Manual • May 2015

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Unmount an NVMe Storage Drive

b.

To obtain the slot number (APIC ID) for the bus address, type the following command to list all of the PCIe slot numbers and the corresponding bus addresses:

# egrep –H ‘.*’ /sys/bus/pci/slots/*/address

This commands returns output similar to the following:

/sys/bus/pci/slots/10/address:0000:b8:00 /sys/bus/pci/slots/11/address:0000:b6:00 /sys/bus/pci/slots/12/address:0000:b2:00 (instance nvme0, pcie slot 12, drive label nvme2) /sys/bus/pci/slots/13/address:0000:b4:00 (instance nvme1, pcie slot 13, drive label nvme3)

In the above output, the bus addresses for the corresponding NVMe instances are highlighted in bold text.

Note - In the above output, notice that the instance names for the NVMe drives does not

correspond to the NVMe drive labels on the front of the server, that is, pci/slots/12/address: 0000:b2:00 corresponds to instance nvme0; however, on the front of the server, this drive is labeled NVMe2. For a table that shows the relationship between the pci/slot# and the NVMe storage drive label on the front of the server, see “Server Operating System Names for the

NVMe Storage Drives” on page 45.

c.

Disconnect all users of the NVMe drive and back up the NVMe drive data as needed.

i.

Use the umount command to unmount any file systems that are mounted on the device.

ii.

Remove the device from any multiple device (md) and Logical Volume Manager (LVM) volume using it.

If the device is a member of an LVM Volume group, then it may be necessary to move data off the device using the pvmove command, then use the vgreduce command to remove the physical volume, and (optionally) pvremove to remove the

LVM meta data from the disk.

iii.

If the device uses multipathing, run multipath -l and note all the paths to the device. Then, remove the multipathed device using the multipath

-f device command.

iv.

Run the blockdev --flushbufs device command to flush any outstanding I/O to all paths to the device.

Servicing CRUs That Do Not Require Server Power-Off 83

Page 84

Remove an NVMe Storage Drive

To prepare the NVMe drive for removal, that is, detach the NVMe device driver and power off the NVMe drive slot, type:

# echo 0 > /sys/bus/pci/slots/$slot/power

Where $slot is the slot number obtained in step Step 2.b above.

Verify that the OK to Remove indicator (LED) on the NVMe drive is lit.

Remove an NVMe Storage Drive

Perform this procedure to physically remove an NVMe storage drive from the server.

Identify the location of the NVMe drive that you want to remove.

For storage drive locations, see “Remove an HDD or SSD Storage Drive” on page 73.

Verify that the OK to Remove indicator (LED) on the NVMe drive is lit.

On the NVMe drive you plan to remove, push the latch release button to open the drive latch.

See Figure 15.

Grasp the latch and pull the drive out of the drive slot.

Consider your next steps:

■

If you are replacing the drive, continue to “Verify Removal of an NVMe

Storage Drive” on page 84, and then “Install an NVMe Storage Drive in the Server” on page 85.

■

If you are not replacing the drive, install a filler panel in the empty drive slot to maintain proper airflow and perform administrative tasks to configure the server to operate without the drive.

For information on how to install a storage drive filler panel, see “Remove and Install Filler

Panels” on page 226.

Verify Removal of an NVMe Storage Drive

To check the NVMe drive enumeration so as to verify that NVMe drive has been removed, type:

# lspci -nnd :0953

View the command output and verify that the entry for the slot number that was disabled no longer appears.

This commands returns output similar to the following:

84 Oracle Server X5-2L Service Manual • May 2015

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Install an NVMe Storage Drive in the Server

b2:00.0 Non-Volatile memory controller [0108]: Intel Corporation Device [8086:0953] (rev 01) b6:00.0 Non-Volatile memory controller [0108]: Intel Corporation Device [8086:0953] (rev 01) b8:00.0 Non-Volatile memory controller [0108]: Intel Corporation Device [8086:0953] (rev 01)

Install an NVMe Storage Drive in the Server

Perform this procedure to physically install an NVMe storage drive into the server.

Note - After you physically remove an NVMe drive from the server, wait at least 10 seconds

before installing a replacement drive.

Remove the replacement drive from its packaging and place the drive on an antistatic mat.

If necessary, remove the drive filler panel.

Align the replacement drive with the drive slot.

The drive is physically addressed according to the slot in which it is installed. It is important to install a replacement drive in the same slot as the drive that was removed.

Slide the drive into the slot until the drive is fully seated.

See Figure 17.

Close the drive latch to lock the drive in place.

Power On an NVMe Storage Drive and Attach a Device Driver

To power on the slot and attach the device driver, type:

# echo 1 /sys/bus/pci/slots/$slot/power Where $slot is the slot number for the NVMe storage drive.

Verify Operation of an NVMe Storage Drive

To verify that an NVMe drive is operating properly, do one of the following:

■

Check the /var/log/messages log file.

■

Type: ls -l /dev/nvme*.

Related Information

■

“Storage and Boot Drive Indicators” on page 32

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■

“Storage Drives Hot-Plug Conditions” on page 72

■

“Storage Drive Failure and RAID” on page 72

■

“Remove an HDD or SSD Storage Drive” on page 73

■

“Install an HDD or SSD Storage Drive” on page 78

Removing and Replacing a Rear Storage Drive

The following sections describe how to remove and replace a rear storage drive.

■

“Remove a Rear Storage Drive” on page 86

■

“Install a Rear Storage Drive” on page 88

Remove a Rear Storage Drive

Note - Rear storage drives are supported in the twelve 3.5-inch storage drive and twenty-four

2.5-inch storage drive configurations only. Rear storage drives are not supported in the eight

2.5-inch storage drive configuration.

Prepare the system for the drive removal.

Refer to “Take Antistatic Measures” on page 64.

Identify the rear storage drive you want to remove.

For specific storage drive locations, see “Rear Panel Components and Cable

Connections” on page 18. For information on storage drive status indicators (LEDs), refer to “Storage and Boot Drive Indicators” on page 32.

Type the operating system commands required to stop the server from using the drive.

The exact commands required depend on the configuration of your drives. Unmount file systems, or issue RAID commands as needed.

Note - The blue OK to Remove status indicator LED on the drive may or may not light, as

support for this varies depending on the operating system in use.

Remove the rear storage drive.

a.

On the storage drive that you want to remove, push the drive release button to open the latch [1].

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b.

Grasp the drive latch, and pull the drive out of the drive slot [2].

Caution - The drive latch is not an ejector. Do not open the latch too far to the right. Doing so

can damage the latch.

FIGURE  18

Consider your next steps:

■

If you are replacing the drive, continue to “Install a Rear Storage Drive” on page 88.

■

If you are not replacing the drive, install a filler panel in the empty drive slot to maintain proper airflow and perform administrative tasks to configure the server to operate without the drive.

For information on how to install a storage drive filler panel, see “Remove and Install Filler

Panels” on page 226.

Removing a Rear-Mounted Storage Drive

Related Information

■

“Rear Panel Components and Cable Connections” on page 18

■

“Storage and Boot Drive Indicators” on page 32

■

“Remove an HDD or SSD Storage Drive” on page 73

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Note - Rear storage drives are supported in the twelve 3.5-inch storage drive and twenty-four

2.5-inch storage drive configurations only. Rear storage drives are not supported in the eight

2.5-inch storage drive configuration.

If necessary, remove the drive filler panel.

Determine the drive slot location for the replacement drive.

If you removed an existing drive from a slot in the system, you must install the replacement drive in the same slot as the drive that was removed. Drives are physically addressed according to the slot in which they are installed. See “Rear Panel Components and Cable

Connections” on page 18 for boot drive locations.

Slide the drive into the drive slot until it is fully seated.

FIGURE  19

Installing a Rear-Mounted Storage Drive

Close the drive latch to lock the drive in place.

Perform administrative procedures to reconfigure the drive.

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Related Information

■

“Rear Panel Components and Cable Connections” on page 18

■

“Storage and Boot Drive Indicators” on page 32

■

“Install an HDD or SSD Storage Drive” on page 78

Servicing Fan Modules (CRU)

The fan modules are located in the front of the server. See the following procedures:

■

“Remove a Fan Module” on page 89

■

“Install a Fan Module” on page 92

Servicing Fan Modules (CRU)

Related Information

■

“Remove the Server Top Cover” on page 64

Remove a Fan Module

You do not have to power off the server to service fan modules.

You should not begin this procedure unless you have a replacement fan module and you are ready to install it right away.

Extend the server to the maintenance position.

See “Extend the Server to the Maintenance Position” on page 61.

To access the fan modules, open the top cover fan assembly door.

Caution - Close the top cover fan assembly door within 60 seconds to maintain adequate

airflow to properly cool the server. Leaving the door open for more than 60 seconds, while the server is running, might cause the server to automatically shut down.

Identify the faulty fan module.

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Each fan module has a fan status indicator (LED) that is located next to the module. If the LED is amber, the fan has failed. The location of the fan status LED is shown in the following figure.

FIGURE  20

Fan Module Locations and Fan Status Indicators

LED Color and State Meaning

Amber – The fan module is faulty. The front Top Fan LED and the front and rear panel Service Required LEDs are also lit if the system detects a fan module fault.

Use a No. 2 Phillips screwdriver to loosen the captive screw that secures the faulty fan module in the chassis [1].

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FIGURE  21

Removing a Fan Module

Grasp both the captive screw and the opposite end of the module and lift the fan module straight up and out of the chassis, and set it aside on an antistatic mat [2].

Caution - When removing a fan module, do not rock it back and forth. Rocking the fan module

can cause damage to the motherboard connectors.

Caution - Do not service any other components in the fan compartment unless the system is

shut down and the power cords are removed.

Consider your next step:

■

If you removed the fan assembly as part of another procedure, return to that procedure.

■

Otherwise, continue to “Install a Fan Module” on page 92.

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Related Information

■

“Install a Fan Module” on page 92

Install a Fan Module

Remove the replacement fan module from its packaging, and place it on an antistatic mat.

With the top cover fan assembly door open, install the replacement fan module into the server [1].

The fan modules are keyed to ensure that they are installed in the correct orientation.

FIGURE  22

Installing a Fan Module

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Press down on the fan module and apply firm pressure to fully seat the fan module.

Verify that the fan module status indicator (LED) on the replacement fan module is not illuminated.

Using your thumb and forefinger, tighten the captive screw to secure the fan module to the chassis. Then use a No. 2 Phillips screwdriver to tighten the screw an additional 1/4 turn to secure the fan module to the chassis [2].

Close the top cover fan assembly door.

Verify that the Top Fan Fault LED on the front of the server and the Service Required LEDs on the front and rear of the server are extinguished.

See “Server System-Level Status Indicators” on page 31 for more information about identifying and interpreting system status indicators.

Consider your next step:

■

If you installed the fan module as part of another procedure, return to that procedure.

■

Otherwise, return the server to operation. See “Returning the Server to Operation”.

Related Information

■

“Remove a Fan Module” on page 89

Servicing Power Supplies (CRU)

The server's redundant power supplies support concurrent maintenance, which enables you to remove and replace a power supply without shutting down the server, provided that the other power supply is online and working.

The server supports model A258 (1000 watt) power supplies. The A258 power supply unit (PSU) provides conversion from the AC lines to the system, accepting ranges from 100-240 volts AC (VAC). These PSUs are designed to be hot-swappable, and in most cases will provide fully redundant “1+1” power, allowing the system to suffer the loss of a PSU or an AC feed with no loss to system availability.

In maximally configured systems, it is possible that the worst-case power consumption of the system could exceed the capacity of a single PSU. The PSUs provide an over-subscription mode, which allows the system to operate with fault-tolerance even with modest excursions beyond the rated capacity of a single PSU. This over-subscription support is accomplished

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using hardware signaling between the PSU and motherboard circuitry, which can force the system to throttle CPU and memory power in the event that a PSU is lost. The resulting power savings will be enough to allow the system to continue to run (in a lower-performance state) until the power problem is resolved.

The following status indicators (LEDs) are lit when a power supply fault is detected:

■

If a power supply fails and you do not have a replacement available, leave the failed power supply installed to ensure proper airflow in the server. For more information, refer to the following topic and procedures:

■

Front and rear Service Required LEDs

Amber Service Required LED on the faulty power supply

Rear Power Supply Fault LED located on the server front panel

“Power Supply Status Indicators” on page 33

“Remove a Power Supply” on page 94

“Install a Power Supply” on page 97

Related Information

■

“Troubleshooting Using the Server Front and Rear Panel Status Indicators ” on page 30

■

“Powering Down the Server” on page 55

Remove a Power Supply

Prepare the system for power supply removal.

Refer to “Take Antistatic Measures” on page 64.

Identify which power supply requires replacement.

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FIGURE  23

Figure Legend

Power supply 0

Power supply 1

Power Supplies and Latches Locations

A lit amber Service Required LED on a power supply indicates that a failure was detected. You can also use the Oracle ILOM show faulty command at the Oracle ILOM command-line prompt (->) to identify a power supply failure.

Alternatively, to list all known faults in the server, log into the Oracle Solaris OS and issue the fmadm faulty command, or log into the Oracle ILOM service processor from the Oracle ILOM Fault Management Shell and issue the fmadm faulty command. For more information

about how to use the Oracle ILOM Fault Management Shell and supported commands, see the Oracle ILOM User's Guide for System Monitoring and Diagnostics Firmware Release 3.2.x in

the Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation Library at http://www.

oracle.com/goto/ILOM/docs.

Note - The fans of a failed power supply might still be spinning when the system is powered on.

The fans will stop spinning when you disconnect the power cords.

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Gain access to the rear of the server where the faulty power supply is located.

If the cable management arm (CMA) is installed, disconnect both CMA left-side connectors and move the CMA out of the way.

For instructions for disconnecting the CMA left-side connectors, refer to “Remove the Cable

Management Arm” in “Oracle Server X5-2L Installation Guide ”.

Caution - When disconnecting the CMA left-side connectors, be sure to use your arm to

support the CMA so that it does not hang down under its own weight and stress the right-side connectors; otherwise, the CMA might be damaged. You must continue to support the CMA until you have reconnected both of the left-side connectors.

Disconnect the power cord from the faulty power supply.

Grasp the power supply handle and push the power supply latch to the left [1].

FIGURE  24

Pull the power supply out of the chassis [2].

Caution - Whenever you remove a power supply, you should replace it with another power

Removing a Power Supply

supply; otherwise, the server might overheat due to improper airflow.

Continue to “Install a Power Supply” on page 97.

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Related Information

■

“Rear Panel Components and Cable Connections” on page 18

■

“Power Supply Status Indicators” on page 33

■

“Install a Power Supply” on page 97

Install a Power Supply

Caution - Always replace the failed power supply with the same type model of power supply.

Remove the replacement power supply from its packaging, and place it on an antistatic mat.

Align the replacement power supply with the empty power supply slot.

Slide the power supply into the slot until it is fully seated.

You will hear an audible click when the power supply fully seats.

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FIGURE  25

Installing a Power Supply

Reconnect the power cord to the power supply.

Verify that the amber Service Required LED on the replaced power supply and the Service Required LEDs are not lit on the front and rear panels.

Note - After you have replaced Power Supply 0, you might need to reset the Oracle ILOM

service processor (SP) to propagate the key identity properties (KIP) data to the new power supply. For instructions on resetting the SP, see the Oracle Integrated Lights Out Manager

(ILOM) 3.2 Configuration and Maintenance Guide at http://www.oracle.com/goto/ILOM/

docs. Power Supply 1 does not contain KIP data, and therefore does not require an SP reset

after replacement.

If you disconnected the two CMA left-side connectors, reconnect the connectors.

For instructions for reconnecting the CMA left-side connectors, refer to “Install the Cable

Management Arm” in “Oracle Server X5-2L Installation Guide ”.

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Related Information

■

“Rear Panel Components and Cable Connections” on page 18

■

“Power Supply Status Indicators” on page 33

■

“Remove a Power Supply” on page 94

Install a Power Supply

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