Optinet QuantumVu User Manual

USER GUIDE

WELCOME

About This User Guide

This User Guide describes the QuantumVu Interactive Program Guide, Video On Demand, On-Screen Caller ID, Parental Control, Set-top Boxes (STBs), remote controls, and Multi-Room DVR service. Additional information about your remote control can be found in the instruction manual that came with it.

Contacting Customer Service

As always, OptiNet’s friendly staff of local customer care professionals are ready to answer any questions you may have about your QuantumVu service. If you need any assistance, call us toll-free at 866-835-1288 or visit www.bvu-optinet.com

Thank you for choosing QuantumVu from OptiNet. QuantumVu will open a whole new world of entertainment for you and your family. This user guide will help you learn more about all the great new features QuantumVu has to offer. Please keep it in a safe place for future reference.

Dear OptiNet Customer

User Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Set-Top Box Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Residential Gateway Unit (RGU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Set-Top Box Front Panel Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Set-Top Box Back Panel Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Universal Remote Control.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Menu Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Menu Navigation Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Main Menu Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Interactive Program Guide (IPG). . . . . . . . . . . . . . 22

Find and Watch a Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Browse While Watching Programming. . . . . . . . . . . . . . . . . . . . . . . . 24

Program Info Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Search for Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Narrowing Your Search by Title, People, or VOD. . . . . . . . . . . . . 27

Digital Video Recorder (DVR). . . . . . . . . . . . . . . . . . . . . . 28

Control Live Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Record Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

View a List of Scheduled Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . 33

View a List of All Recorded Programs. . . . . . . . . . . . . . . . . . . . . . . . . . 34

Watch a Recorded Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Delete Existing Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Manage Your DVR from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . 37

Video On Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Access the Video On Demand screen. . . . . . . . . . . . . . . . . . . . . . . 4

Rent Video On Demand Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Play Your Current Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Subscription & Premium Video On Demand. . . . . . . . . . . . . . . . . 43

Table of Contents

Favorite Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Set Up or Revise a List of Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Use a Favorite Channels Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hide and Show Channels in the Guide. . . . . . . . . . . . . . . . . . . . . . . 47

Parental Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Create a PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Lock Specic Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Lock Programs Based on Ratings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Lock Adult Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Lock Video On Demand rentals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Watch a Locked Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the Aspect Ratio for Widescreen or HDTV. . . . . . . . . . 56

Set Language Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Turn Sound Effects On/Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Change the Digital Audio Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

TV Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

View your On-Screen Caller ID History. . . . . . . . . . . . . . . . . . . . . . . . . 61

Snooze the On-Screen Caller ID feature. . . . . . . . . . . . . . . . . . . . . 62

Disable the On-Screen Caller ID feature. . . . . . . . . . . . . . . . . . . . . 62

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

The equipment provided by OptiNet delivers QuantumVu service to your home or business and connects to most entertainment devices.

USER EQUIPMENT

Set Top Box Safety Information.. . . . . . . . . . . . . . . . . . . . . . . .7

Residential Gateway Unit (RGU).. . . . . . . . . . . . . . . . . . . . . . .1

Set-Top Box Front Panel Features.. . . . . . . . . . . . . . . . . . . .12

Set-Top Box Back Panel Features.. . . . . . . . . . . . . . . . . . . . .14

Universal Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Refer all servicing to qualied service personnel. Servicing is required when the equipment has been damaged in any way, such as a powersupply cord or plug is damaged, liquid has been spilled or objects have fallen into the equipment, the equipment has been exposed to rain or moisture, does not operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and re hazard! If this product connects to cable wiring, be sure the wiring is grounded (earthed). Grounding provides some

protection against voltage surges and built-up static charges.

Protect the Equipment from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the equipment may still be connected to the power source. The light may go out when the equipment is turned off, regardless of whether it is still plugged into an AC power source.

Set Top Box Safety Info.

Eliminate AC Mains Overloads

WARNING: Avoid electric shock and re hazard!

Do not overload AC mains, outlets, extension cords, or

integral convenience receptacles. For products that

requires battery power or other power sources to operate them,

refer to the operating instructions for those products.

Provide Ventilation and Select a Location

• Remove all packaging material before applying power to

the equipment.

• Do not place this equipment on a bed, sofa, rug, or similar

surface.

• Do not install this equipment in an enclosure, such as a

bookcase or rack, unless the installation provides proper

ventilation.

• Do not place entertainment devices (such as VCRs or DVDs),

lamps, books, vases with liquid, or other objects on top of this

equipment.

• Do not block ventilation openings.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and re hazard!

Do not expose this equipment to dripping or splashing

liquids, rain or moisture. Objects lled with liquids, such

as vases, should not be placed on this equipment.

WARNING: Avoid electric shock and re hazard!

Unplug this equipment before cleaning. Do not use

a liquid cleaner or an aerosol cleaner. Do not use a

magnetic/static cleaning device (dust remover) to clean this

product.

WARNING: Avoid electric shock and re hazard! Never

push objects through the openings in this equipment.

Foreign objects can cause electrical shorts that can

result in electric shock or re.

WARNING: Avoid electric shock and re hazard! Do

not open the cover of the equipment. Opening or

removing the cover may expose you to dangerous

voltages. If you open the cover, your warranty will be voided.

This equipment contains no user-serviceable parts. Refer all

servicing to qualied service personnel. Servicing is required

when the equipment has been damaged in any way, such as a

power-supply cord or plug is damaged, liquid has been spilled

or objects have fallen into the equipment, the equipment has

been exposed to rain or moisture, does not operate normally, or

has been dropped.

Check Equipment Safety

Upon completion of any service or repairs to this equipment,

the service technician must perform safety checks to determine

that this equipment is in proper operating condition.

Protect the Equipment When Moving It

Always disconnect the power source when moving the product

or connecting or disconnecting cables.



Note: This illustration may vary from the actual product.

1 4 5

14 17

7 8 

1

Front Panel Back Panel

Residential Gateway Unit

1

FRONT PANEL

1. Power - The Power LED displays the Residential Gateway’s

(RG) current status. If the Power LED glows steadily green,

the RG is receiving power and fully operational. When the

Power LED is rapidly ashing, the RG is initializing. If the Power

LED is glowing red when the Power cord is plugged in, the

RG has suffered a critical error and technical support should

be contacted. If the Power LED is ashing red, the RG is

performing a rmware update.

2. DSL - Not used

3. WAN Ethernet - When the WAN Ethernet LED glows steadily,

the RG is connected to an Ethernet WAN. When it ashes, it

signies that data trafc is traveling across the connection.

4. Internet - When the Internet LED glows steadily, the RG is

connected to the provider. When it ashes, data trafc is

passing across the RG.

5. LAN Ethernet - The LAN Ethernet LEDs illuminate when the

RG is connected to another device via one of its LAN Ethernet

ports. When one of the LAN Ethernet LEDs ashes, data trafc

is passing across the corresponding connection.

6. HPNA - The HPNA LED illuminates when the RG is connected

to another device via its HPNA port. When it ashes, data

trafc is passing across the connection.

7. USB - Not used.

8. Wireless - Not used. . WPS Button - Not used.

10. Model Number

BACK PANEL

11. Line Port - Not used.

12. HPNA Port - The HPNA port is used to connect the RG to Set

Top Box(es).

13. LAN Ethernet Ports (4) - The LAN Ethernet ports are used

to connect computers to the RG via Ethernet cable. The

Ethernet ports are 1/1/1 Mbps auto-sensing ports, and

either a straight-through or crossover Ethernet cable can be

used when connecting to the ports.

14. WAN Ethernet Port - The WAN Ethernet port is used to

connect the RG to a BVU’s network.

15. 15. USB Port - Not used.

16. Reset Switch - Not used. (Please do not press)

17. Power Port - The Power port is used to connect the Power

cord to the RG.

WARNING! Do not unplug the Power cord from the RG

during the reset process. Doing so may result in permanent

damage to the Modem Router.

18. Antennas

1 2 3 4 5 6 7 8 

Note: This illustration may vary from the actual product.

Motorola Set-Top Box - Front Panel

1. Model Number – Identies the model number of your

set-top box.

2. Power – Turns the set-top on or places it in standby. To

restart the set-top, press and hold the POWER button for 1 seconds. The LED is green.

3. USB Port – USB connector. (optional)

4. Link – Indicates network link status. The LED is green.

5. HD – Indicates the set-top is set to a resolution of 72p or

18i. The LED is blue.

6. Record – Indicates that a recording is in progress. The LED

is red.

7. Menu – Accesses the on-screen menu.

8. Arrow Keys – Accesses on-screen services (such as the

on-screen guide, Video On Demand, or Pay Per View) and navigates menus.

. OK – Selects the current item.

CAUTION:

Your set-top may be equipped with a hard disk drive

to store programs that you record and to allow you to rewind

and pause live Programming. Any time the set-top is powered

on (power LED is illuminated) or a recording is in progress (the

record LED is illuminated) the hard disk drive is in use.

If you need to move the set-top, complete the following steps

to allow the hard disk drive to shut down properly. First, make

sure that no recording is in progress (record LED is off). Then,

turn off power by pressing the Power key. Finally, unplug the

unit and wait 1 seconds for the hard disk drive to spin down

(stop). At this point the unit can be moved safely.

You should handle this product with the same level of care

you would use when handling other electronics containing a

hard disk drive, such as a laptop computer or other hard disk

drive-equipped devices.

1 2 3 4 6 7 8  1 11 12

Note: This illustration may vary from the actual product.

Motorola Set-Top Box - Back Panel

1. To Wall (Video In) or WPS (not shown) – Connects the

set-top to in-house coaxial wiring, if applicable.

2. Network – Connects to the Ethernet (CAT-5) network at

your home, if applicable.

3. eSATA Port – eSATA connector. (optional)

4. S-Video – Connects an S-Video cable to send an S-Video

signal to your television set, VCR, or DVD recorder. This signal is standard denition but higher quality than other standard-denition connections.

5. Optical – Connects an optical cable to send a digital

audio signal to a surround-sound set-top or other digital audio device.

6. YPbPr – Connects the set-top to the component video

input (YPbPr) on the HDTV.

7. Video Out – Connects to composite input on your HDTV

or SDTV. Note: Two video output connectors are provided. Typically, one output is connected to the television set, and the other output is used to connect to a home theater

system, DVD recorder, or VCR.

8. Audio Out (L/R) – Connects RCA-type cables to Audio

Out to send analog audio signals (left and right) to a television set with stereo inputs or to a stereo amplier.

Note: Two sets of audio out connectors are provided. Typically, one set of outputs is connected to the television set, and the other set is used to connect to a home theater system, DVD recorder, or VCR.

. To TV (Video Out) – Connects to the television.

10. HDMI – Connects an HDTV HDMI™ (High-Denition

Multimedia Interface) cable from the HDTV to the HDMI port. HDMI supports both digital audio and video.

11. USB Port – Connects to external USB equipment approved

by OptiNet.

12. Power – Connects the DC output of the AC power

adapter (provided) to deliver power to the set-top. Use only the AC power adapter provided with the set-top.

1 2 3 4 5 6 7 8 

Note: This illustration may vary from the actual product.

Pace Set-Top Box - Front Panel

1. Model Number – Identies the model number of your

set-top box.

2. Power – Turns the set-top on or places it in standby. To

restart the set-top, press and hold the POWER button for 1 seconds. The LED is green.

3. USB Port – USB connector. (optional)

4. Link – Indicates network link status. The LED is green.

5. HD – Indicates the set-top is set to a resolution of 72p or

18i. The LED is blue.

6. Record – Indicates that a recording is in progress. The LED

is red.

7. Menu – Accesses the on-screen menu.

8. Arrow Keys – Accesses on-screen services (such as the

on-screen guide, Video On Demand, or Pay Per View) and navigates menus.

. OK – Selects the current item.

CAUTION:

Your set-top may be equipped with a hard disk drive

to store programs that you record and to allow you to rewind

and pause live Programming. Any time the set-top is powered

on (power LED is illuminated) or a recording is in progress (the

record LED is illuminated) the hard disk drive is in use.

If you need to move the set-top, complete the following steps

to allow the hard disk drive to shut down properly. First, make

sure that no recording is in progress (record LED is off). Then,

turn off power by pressing the Power key. Finally, unplug the

unit and wait 1 seconds for the hard disk drive to spin down

(stop). At this point the unit can be moved safely.

You should handle this product with the same level of care

you would use when handling other electronics containing a

hard disk drive, such as a laptop computer or other hard disk

drive-equipped devices.

1 2 3 5 6 7 8

Note: This illustration may vary from the actual product.

Pace Set-Top Box - Back Panel

1. To Wall (Video In) or WPS (not shown) – Connects the

set-top to in-house coaxial wiring, if applicable.

2. Network – Connects to the Ethernet (CAT-5) network at

your home, if applicable.

3. YPbPr – Connects the set-top to the component video

input (YPbPr) on the HDTV.

4. Video & Audio Out (L/R)– Connects to composite input

on your HDTV or SDTV. Note: Two video output connectors are provided. Typically, one output is connected to the television set, and the other output is used to connect to a home theater system, DVD recorder, or VCR.

Connects RCA-type cables to Audio Out to send analog audio signals (left and right) to a television set with stereo inputs or to a stereo amplier. Note: Two sets of audio out

connectors are provided. Typically, one set of outputs is connected to the television set, and the other set is used to connect to a home theater system, DVD recorder, or

VCR.

5. To TV (Video Out) – Connects to the television.

6. Optical – Connects an optical cable to send a digital

audio signal to a surround-sound set-top or other digital audio device.

7. HDMI – Connects an HDTV HDMI™ (High-Denition

Multimedia Interface) cable from the HDTV to the HDMI port. HDMI supports both digital audio and video.

8. Power – Connects the DC output of the AC power

adapter (provided) to deliver power to the set-top. Use only the AC power adapter provided with the set-top.

1

Note: This illustration may vary from the actual product.

DVD

AUX

STB

TV VIDEO

SET UP

POWER

STOP

PLAY

PAUSE

REPLAY

FWD

REW

RECORD

ON DEMAND

BACK

DVR

RECORDINGS

EXIT

INFO

GUIDE

VOL

LAST

MUTE

DELETE

ENTER

abc def

ghi jkl mno

pqrs tuv wxyz

SPACE ZOOM

STOP

PLAY

PAUSE

REPLAY

FWD

REW

RECORD

ON DEMAND

BACK

DVR

RECORDINGS

EXIT

INFO

GUIDE

VOL

LAST

MUTE

DELETE

ENTER

abc def

ghi jkl mno

pqrs tuv wxyz

SPACE ZOOM

Turns devices on or off

Non-functional button

Enables TV mode functions

Enables DVD mode functions

Enables Audio mode functions

Enables STB mode functions

Select options in menus and the program guide

Stops DVD, VCR, VOD or DVR content

Plays DVD, VCR, VOD or DVR content

Pauses DVD, VCR, VOD or DVR content

Skips back 7 seconds while watching live programming

Skips forward through DVD, VCR, VOD or DVR content

Rewinds or fast forwards through DVD, VCR, VOD or DVR content

Records the selected program

Accesses Video On Demand menu

DVD

AUX

STB

GUIDE

DVR

EXIT

INFO

LAST

MUTE

DELETE

ENTER

abc def

ghi jkl mno

pqrs tuv wxyz

SPACE ZOOM

VOL

TV VIDEO

SET UP

POWER

STOP

PLAY

REPLAY

PAUSE

FWD

REW

RECORD

ON DEMAND

BACK

RECORDINGS

INTERACTIVE

OPTIONS

LIVE TV

2

DVD

AUX

STB

GUIDE

DVR

EXIT

INFO

LAST

MUTE

DELETE

ENTER

abc def

ghi jkl mno

pqrs tuv wxyz

SPACE ZOOM

VOL

TV VIDEO

SET UP

POWER

STOP

PLAY

REPLAY

PAUSE

FWD

REW

RECORD

ON DEMAND

BACK

RECORDINGS

INTERACTIVE

OPTIONS

LIVE TV

BACK

DVR

RECORDINGS

EXIT

INFO

GUIDE

VOL

LAST

MUTE

DELETE

ENTER

abc def

ghi jkl mno

pqrs tuv wxyz

SPACE ZOOM

VOL

LAST

MUTE

DELETE

ENTER

abc def

ghi jkl mno

pqrs tuv wxyz

SPACE ZOOM

INTERACTIVE

OPTIONS LIVE TV

Accesses the Menu Screen

Return to previous screen

Accesses the DVR list of recordings

Selects and deselects screen items

Moves through selections

Returns from menu screen and to viewing TV or video

Displays text information for current selected channel

Displays text information about the selected programs or closes the IPG

Adjusts volume up

Adjusts volume down

Returns to last channel viewed

Mutes sound

Selects next channel up

Selects next channel down

Enters channel numbers, text, and remote codes. Also use to enter your parental control PIN.

DELETE: Clears text and numbers in text elds. ENTER: Enters and saves (stores) and entry. Sizes the

picture for some high-denition television (HDTV) models.

OPTIONS: Non-functional button INTERACTIVE: Access On-Screen Apps LIVE TV: Returns to current live programming

The Menu Screen provides access to the features of your QuantumVu service.

USING THE MENU SCREEN

Using the Menu Screen.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Menu Navigation Tips.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Main Menu Screens.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

USING THE MENU SCREEN

The Menu screen provides access to all the features of your QuantumVu service. To display and use the menu screen:

1. Press MENU.

2. Use the RIGHT and LEFT arrow buttons to select a heading on the horizontal menu bar.

3. Use the UP and DOWN arrow buttons to highlight an item under the heading.

4. Press OK to select the item.

5. Press MENU or EXIT to close the menu screen.

Using the Main Screen

Before accessing your on-screen menus, it’s helpful to know how to choose, select and exit from the menu screens.

• Use the RIGHT and LEFT arrow buttons to select items in the horizontal menu that appears at the top of any screen.

• Use the UP and DOWN arrow buttons to select items in vertical menus that appear when you highlight an item in the top menu bar

• Press OK to activate your selected item.

• Press BACK to return to the last menu screen that you were viewing.

• Use EXIT TO TV to dismiss the screen and return to your program.

Menu Navigation Tips

• Select Live TV to access the Guide, your favorite channel listings, or the program search feature. (See p. 2 for more information.)

• Select Recorded TV to view a list of all the programs you have recorded on your DVR. (See p. 26 for more information.)

• Select Video On Demand (VOD) to access the video library or watch a program you’ve already rented. (See p. 37 for more information.)

• Select Settings to customize your menu and guide settings, manage parental locks, and more. (See p. 52 for more information.)

Main Menu Screens

Use the Interactive Program Guide to nd and select programs, recorded shows and Video On Demand content.

Find and Watch a Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Browse While Watching Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Program Info Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Search for Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Narrowing Your Search by Title, People, or VOD. . . . . . . . . . . . . . . . . . . 27

USING THE IPG

1. Press GUIDE.

2. Use the CH +- button and the UP and DOWN arrow buttons

to scroll vertically through the program guide.

3. Use the RIGHT and LEFT arrow buttons to scroll horizontally

through the program guide hourly.

4. Use the REW and FF buttons to scroll through the program

guide at day intervals.

5. Press OK to watch the selected program. If it is not currently

on, a Program Info screen will appear.

• Press INFO for viewing options and more information, like cast and crew.

• Press RECORD to record the program. Learn more about recording on p. 28.

• Press GUIDE to simply exit the guide and return to the program you were watching

Tip: You can swap the guide view so that the channels are on the top bar. Use the LEFT arrow button to select a channel and press OK.

Find and Watch a Program

1. Press any arrow button to access the PIP BROWSE.

2. Press the UP and DOWN arrow buttons to browse programs currently airing on other channels.

3. Press the RIGHT and LEFT arrow buttons to browse programs on the selected channel.

4. Press OK to watch the selected program. If it is not currently airing, a Program Info screen will appear.

• Press INFO for viewing options and more information, like cast and crew.

• Press RECORD to record the program. Learn more about recording on p. 26.

• Press GUIDE to simply exit the guide and return to the program you were watching.

5. Press EXIT to close the browse panel.

Browse While Watching Programming

The program info screen displays information about a selected program and enables you to perform various actions such as recording or watching the program.

Get information about the program you are watching:

1. Press INFO. The program info screen appears with a short description of the program, including running time.

2. Use the RIGHT arrow to view information about the cast and crew.

3. To record the program, or set up a series recording, use the DOWN arrow and press OK to select the desired action. See p. 26 for more information about recording programs.

4. Select EXIT to return to the program you were watching.

Tip: You can get info for any program in the Guide by pressing GUIDE and following the same instructions to the left.

Program Info Sheet

2

1. Press MENU, select Live TV, and then select Search.

2. To enter your search term, use the arrows to select a letter on the onscreen keyboard, and press OK.

To enter a number, select 123 and press OK to bring up a number keypad. Select ABC and press OK to return to the regular keyboard.

3. A list of results appears as you type. The more letters you enter, the narrower the results.

4. Press the RIGHT arrow repeatedly to tab over to the results list.

5. Highlight a title or name using the UP or DOWN arrow buttons, and press OK for more options.

• If you select a title, the program air times are displayed. You can watch it now if it’s currently on, or record the program. See p. 26 for more information about using your DVR.

Find programs using the Search screen by entering the program title or names of people associated with the program you want to watch.

Search for Programs

3

• If you select a name, a list of programs with that actor or director is displayed. Select a title to view details. Press OK to watch or record the program.

• If “More…” appears next to the title, a list of all programs with that title appears. Select a title from the list. Press OK to watch or record the program.

• If “On Demand” appears next to the title, the program is available on Video On Demand. You can watch a preview or rent the program.

1. From the Search screen, use the arrow buttons to select Options on the onscreen keyboard. Press OK.

2. From Filter Results, choose Titles, Video On Demand (VOD), or People depending on what you are searching for. Press OK.

3. Enter your search term and select a program as described on p. 24.

Narrowing Your Search

With DVR service, you can pause, rewind and restart live programming, record current shows, record an individual show or a series of episodes, schedule future shows to record, and watch recorded shows at any time.

You can also:

• Record up to 4 shows at once

• With optional Whole-Home DVR service, watch recorded programs from any room in your house.

• Record up to 5 times more than your current DVR.

• Manage your recordings from any computer 24/7.

Control Live Programming.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Record Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

View a List of Scheduled Recordings.. . . . . . . . . . . . . . . . . . . . . . . . . 33

View a List of All Recorded Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . 34

Watch a Recorded Program.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Delete Existing Recordings.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Manage Your DVR From a Computer. . . . . . . . . . . . . . . . . . . . . . . .37

DIGITAL VIDEO RECORDER

1. To temporarily stop a live program, press PAUSE.

2. A progress bar will appear onscreen, showing the time the program was paused. The action will freeze up to  minutes.

3. Press PLAY at any time to restart the program from where you left off.

Also:

• Press FF on the remote control to fast-forward continuously Press FF two or three times to advance at increasing speeds. Press FWD to fast-forward in 3-second increments. A progress bar will appear to indicate how far you can go forward and backward in the program.

• Press REW on the remote control to rewind continuously. Press REW two or three times to rewind at increasing speeds. Press REPLAY to skip backward in 7-second increments. A progress bar will appear to indicate how far you can go forward and backward in the program.

Tip: If you don’t think you’ll be able to return to the program in 90 minutes, simply press Record to begin recording.

Control Live Programming

Record the program you are watching:

1. Press RECORD to begin immediately recording the program you’re watching.

2. The message “Recording” will appear onscreen. The RECORDING light on your set-top box will turn red and remain on while the program is recording.

3. Recording will stop at the program’s scheduled end time. Press STOP to end the recording at any time. Press OK to conrm.

4. The recording will be saved under its program title. See View a List of All Recorded Programs on p. 32 for information on how to play recorded shows.

NOTE: The Recording feature is not available with Video On Demand (VOD) or Pay Per View.

What can you watch while recording?

You can record up to four programs on different television sets at the same time. So you can record up to four programs and watch a fth live program, or watch one of the four programs you are recording.

Recorded Programming

Record a single program or series from the Guide:

1. Press GUIDE. Use the arrow buttons on your remote to scroll through and highlight a program.

2. Press RECORD. A red dot appears next to the program title to indicate that a recording is scheduled.

3. Press RECORD twice to schedule a series recording. Three red dots will appear next to the program title.

4. Press RECORD a third time to cancel the recording. The red dots will disappear.

5. Select EXIT to return to your last viewed channel.

Record a single program from the Program Info screen:

1. Access the program info screen:

• Press INFO when tuned to a program you want to record, OR

• Press GUIDE. Use the arrow buttons to highlight a program you want to record and press INFO.

2. Select Record Episode and press OK.

3. To add time in case the program runs long, highlight Don’t Record. Press OK. Select a time and press OK.

4. Select Record, then press OK.

Record a series from the Program Info screen:

1. Access the program info screen:

• Press INFO when tuned to a program you want to record, OR

• Press GUIDE. Use the arrow buttons to highlight a program you want to record and press INFO.

2. Select Record Series and press OK.

3. Use the arrow buttons to select Time. Press OK.

4. You can limit the recordings to:

• Any day (at the scheduled time)

• Any day/anytime

• Any day/anytime/once per day

5. Select Show Type if you want to limit it to rst run only. Otherwise, your DVR will record every episode.

6. To add time in case the program runs long, select Stop Recording. Press OK. Select a time and press OK.

7. Select Record, then press OK.

You can view the list of Scheduled Recordings from any television set in your home with a set-top box.

1. Press MENU, then select RECORDED TV and press OK. Or, press the RECORDED TV button on your remote as a shortcut.

2. Use the RIGHT arrow to select Scheduled. Press OK. The recorded TV screen lists upcoming recordings in the order in which they will be recorded.

3. Use the arrow buttons or CH +- to scroll through the listings.

4. To view only the scheduled series, use the RIGHT arrow to select Series.

View a List of Scheduled Recordings

You can view the list of Recorded Programs from any television set in your home with a set-top box.

1. Press MENU, then select RECORDED TV. Or, press the RECORDED TV button on your remote as a shortcut.

2. The recorded TV screen lists your available recordings by date, starting with the most recent.

3. To view the list by title, use the RIGHT arrow to select By Title.

4. Use the arrow buttons to scroll through the list.

View a List of All Recorded Programs

You can watch a recorded program from any television set in your home with a set-top box.

1. Press MENU, then select RECORDED TV and press OK. Or, press the RECORDED TV button on your remote as a shortcut.

2. Use the arrow buttons to select the program you’d like to watch. Press OK.

• Select Play and press OK to watch the program.

• Select Resume Play to continue watching the program where you left off.

• Press Stop at any time. The stopped screen appears.

1. When a recording is nished playing, the nished screen appears.

• Select Start Over to watch the program again from the beginning.

• Select Erase to delete the program permanently.

• Select Recorded TV to return to the recorded programs list.

• Select Watch Live TV to return to live programming.

Watch a Recorded Program

3

Manually deleting unwanted recordings from your DVR ensures that you keep what you want. Otherwise, older programs are erased automatically to make room for new recordings when the DVR storage limit is reached.

You can delete an existing recording from any television set in your home with a set-top box.

1. Press MENU, then select RECORDED TV and press OK. Or, press the RECORDED TV button on your remote as a shortcut.

2. Highlight the program to erase, then press OK.

3. Select Erase, then press OK.

4. Repeat to conrm.

1. Press MENU, then select RECORDED TV and press OK. Or, press the RECORDED TV button on your remote as a shortcut.

2. Highlight the recording you would like to protect and press OK.

3. Highlight Keep Until, then select Keep until space needed or Keep until I erase.

4. Press OK.

Delete Existing Recordings

Protect a Recording from Being Automatic Deleted

4

Schedule Recordings

1. After login, the interactive program guide will appear:

• Use the up, down, left or right arrows to scroll through the listings.

• Choose a date from the Date drop-down menu to jump to a specic day.

• Chose a time from the Time drop-down menu to jump to a specic time.

• Type a channel number into the Channel Box and click Go to jump to a specic channel.

• Click Search to search for a program by its title.

2. Click a program’s title to open the Program Details screen for more details or to record the program.

3. Set your recording options and click Record. A red “recording” icon will appear in the program guide. The scheduled recording will also appear in your Scheduled Shows list and in the Recorded TV > Scheduled menu on your set-top box.

Manage Your DVR from a Computer

Visit bvu-optinet.com or our BVU MOBILE APP and login to the Remote DVR section using your Remote DVR username and password that you established when you signed up for QuantumVu DVR service. If you have not obtained a username, please contact Customer Service at 276.821.6100

Cancel Scheduled Recordings

1. After login, click Scheduled Shows at the top of the screen.

2. To cancel a single recording that is not part of a series, click on the red box that says Recording (red box under cancel column).

3. To cancel the recording of an entire series, click on Series (red box under cancel column).

4. To cancel a single episode of a series, click on the name of the show or the folder to the left and it will expand outward. Review the upcoming episodes. Find the episode you want to cancel and click on Episode (red box under cancel column).

Delete Recordings

1. After login, click Recorded Shows.

2. To delete a single recording, click the red box labeled Delete (under cancel column).

3. To delete an episode that is part of a series or group, click on the folder to the left of the series name to expand it outward. Find the recording you want to delete and click the Delete (red box under cancel column).

Video On Demand (VOD) gives you access to a library of hundreds of hours of movies, events, programs and special features. Just like a DVD, you can also pause, rewind, fast forward and watch the programming as many times as you like within the rental period.

Access the Video On Demand Screen.. . . . . . . . . . . . . . . . . . . . . . . . 4

Rent Video On Demand Content.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Play Your Current Rentals.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Subscription & Premium Video On Demand.. . . . . . . . . . . . . . . . . 43

VIDEO ON DEMAND

• Press On Demand on your remote control, OR

• Press MENU and select Video On Demand then Video On Demand again followed by your desired category choice.

Access the Video On Demand Screen

1. Access the Video On Demand screen by pressing the red On Demand button on the remote control.

2. Use the UP and DOWN arrows to go to a video category.

3. Use the RIGHT and LEFT, UP and DOWN arrows to select a video or subcategory.

4. Select the program you want to rent and press OK on your remote. A Program Info screen appears and enables you to watch a preview, rent the program or add to Saved Videos, by arrowing over to the heart icon and pressing OK on remote.

5. Select Rent ($) and press OK. Press OK again to conrm.

Looking for something specic? Select from the Video On Demand menu then press OK. Or to browse categories like New

Releases: select Movies, press OK and use the arrow buttons to select a category.

Rent Video On Demand Titles

Play Your Current Rentals

Your rentals are available for you to watch at any time during the rental period.

1. Press red On Demand button on remote control.

2. Access the Video On Demand screen and select Recent/Saved.

3. Use the RIGHT arrow to select the category and the DOWN arrow to select the video that you want to watch. Press OK.

4. Select Resume or Start Over then press OK.

Play Your Current Rentals

You have access to additional VOD programming when you subscribe to a subscription VOD package or a premium movie channel suite (such as HBO®).

1. Press red On Demand button on remote control.

2. Select Premium VOD.

3. A list of premium channels will appear. Use the LEFT and RIGHT arrows to select the category and program you want to watch. Press OK.

Subscription & Premium Video On Demand

The Favorites screen is a customized program guide that contains only the channels and programs you have chosen. When you do not want to look through the full IPG for a program, you can use the Favorites screen instead.

FAVORITE CHANNELS

Set-up or Revise a List of Favorites.. . . . . . . . . . . . . . . . . . . . . . . .45

Use a Favorite Channels Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Hide and Show Channels in the Guide.. . . . . . . . . . . . . . . . . . .47

FAVORITE CHANNES

1. Press MENU.

2. Use the RIGHT arrow to select Settings.

3. Select Television then press OK.

4. Select Set up Favorites then press OK.

5. Use the UP arrow, DOWN arrow and OK buttons to scroll through the list and select channels.

6. Channels that have a check mark in the box are included in your favorite channels list.

7. To add a channel to the list, highlight the unchecked box (the check mark will appear) and press OK.

8. To delete a channel from the list, highlight the checked box (the check mark will disappear) and press OK.

. Once you have made your selections, select Save.

Set-up or Revise a List of Favorite Channesl

4

1. Press MENU.

2. Under Live TV, use the DOWN arrow to select Favorites then press OK.

3. The Favorites screen appears. Use it as you would the regular guide.

Use the Favorite Channels Screen

5

You can select which channels you want to appear in the interactive program guide (IPG).

1. Press MENU.

2. Use the RIGHT arrow to select Settings.

3. Select Television then press OK.

4. Select Customize Channel Guide and then press OK.

5. Channels that have a check mark in the box are currently displayed in the guide.

• To hide a channel, highlight the checked box (the check mark will disappear) and press OK.

• To make a hidden channel reappear, highlight the unchecked box (the check mark will appear) and press OK.

6. Select Save and press OK.

Hide and Show Channels in the Guide

Parental Controls allow you to lock programs that may be unsuitable for younger viewers. Activating the Parental Controls feature involves creating a locking PIN (a 4-digit number) and enabling lock settings. Once Parental Controls have been activated, locked programs can only be viewed by entering the PIN.

PARENTAL CONTROL

Create a PIN.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Lock Specic Channels.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Lock Programs Based on Ratings.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Lock Adult Content.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Lock Video On Demand Rentals.. . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Watch a Locked Program.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

PARENTAL CONTROL

1. Press MENU.

2. Use the RIGHT arrow to select Settings.

3. Select Parental Controls.

• A lock appears next to Parental Locking.

• No lock means that no PIN has been set.

4. Select Parental Locking and press OK.

5. Enter the default PIN - 1234

6. Re-enter the PIN to conrm. The Parental Locking Settings screen appears with all of your locking options.

7. Use the RIGHT arrow to select Change PIN.

8. Enter a new 4-digit PIN. Re-enter the PIN to conrm.

Create a PIN

1. Open the Parental Locking Settings screen.

2. Use the DOWN arrow to select Change beneath Channels. Press OK.

3. Use the UP and DOWN arrow buttons to select channels in the list.

• Press OK to lock a channel. A lock symbol will appear. Press OK again to unlock it.

• To unlock all channels, use the LEFT arrow to select Unlock All. Press OK.

• To view only the locked channels, select View Locked Only.

4. Select Save and press OK.

5. If you are nishing setting parental locks, select Lock. Press

OK then EXIT TO LIVE TV.

Lock Specic Channels

1. Open the Parental Locking Settings screen.

2. Use the DOWN arrow to select Change beneath, Movie Ratings. Press OK.

3. Select the lowest rating you want to lock.

• Press OK to lock programs with that rating and higher.

• To unlock all ratings, use the LEFT arrow to select Unlock All. Press OK.

4. Select Save and press OK.

5. If you are nished setting parental locks, select Lock. Press

OK then EXIT TO LIVE TV.

Lock Programs Based on Ratings

1. Press Menu on remote control.

2. Select Settings then press OK on remote.

3. Select Parental Controls then press OK.

4. Select Adult Locking then press OK.

5. Press OK. The lock symbol will appear.

6. Select Save and press OK.

7. If you are nished setting parental locks, select Lock. Press OK then EXIT TO LIVE TV.

Lock Adult Content

1. Press Menu on remote control.

2. Select Settings then press OK on remote.

3. Select Parental Controls then press OK.

4. Select Parental Locking then press OK.

5. Use the arrows to select Change beneath Rentals. Press OK.

6. Use the RIGHT arrow to select Lock Renting and press OK. A lock symbol appears. (Press OK again to clear the lock.)

7. Use the LEFT arrow to select Save. Press OK.

8. If you are nished setting parental locks, select Lock. Press OK then EXIT TO LIVE TV.

NOTE: When VOD rentals are locked, you will be required to enter your Parental Locking PIN to rent a video.

Lock Video On Demand Rentals

1. When a locked program screen appears, press OK.

2. Enter your 4-digit PIN at the prompt.

3. Use the UP and DOWN arrow buttons to select the unlocking option and press OK.

NOTE: If you have set up Video On Demand locking, you must still enter the PIN to rent VOD programs.

Locked program screen.

Watch a Locked Program

Use the Settings to view and customize features of your QuantumVu service.

Change the Aspect Ratio for Widescreen or HDTV.. . . . . . . . . . 56

Set Language Preferences.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Turn Sound Effects On or Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Change the Digital Audio Output.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

SETTINGS

5

1. Press MENU.

2. Select Settings then select Television. Press OK.

3. Select Aspect Ratio and High Denition. Press OK.

4. Use the UP or DOWN arrows to choose from

• 4:3 standard denition

• Widescreen standard denition

• 72p High Denition or 18i High Denition, depending on your TV.

5. Press OK. Select Continue and press OK again.

Change the language you hear

Some TV programs have an optional Spanish-language audio track. You can set programs to automatically switch to Spanish when available (this feature does not work if you are watching a recorded program).

1. Press MENU.

2. Select Settings then select Audio. Press OK.

3. Select Secondary Audio. Press OK.

4. Select Use Secondary Audio if Available. Press OK.

5. Select Save and press OK.

Change the on-screen menu language

1. Press MENU.

2. Select Settings then select General. Press OK.

3. Select On-Screen language. Press OK.

4. Highlight the language you want to use and press OK.

5. Select Save and press OK.

Change the Aspect Ratio for Widescreen or HDTV

Set Language Preferences

6

The clicks that accompany the selections in the on-screen menus can be easily turned on or off.

1. Press MENU.

2. Select Settings then select General. Press OK.

3. Select System Sound Effects. Press OK.

4. Select Play sound effects or Mute sound effects. Press OK.

5. Select Save and press OK.

1. Press MENU.

2. Select Settings then select Audio.

3. Select Digital Audio Output. Press OK.

4. Select Stereo or Surround Sound.

5. Select Save and press OK.

Turn Sound Effects On/Off

Change the Digital Audio Output

The Applications menu provides access to interactive applications that are free or available for purchase.

APPLICATIONS

1. Press MENU.

2. Select Apps.

3. Choose the application you wish to access. Press OK.

4. Each application will display automatically or provide on- screen instructions once accessed.

Using Applications

On-Screen Caller ID lets you view Caller ID information on your TV screen. On-Screen Caller ID is automatically activated for every customer with OptiNet phone service and QuantumVu.

ON-SCREEN CALLER ID

Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

View your On-Screen Caller ID History. . . . . . . . . . . . . . . . . . . . . 61

Snooze the On-Screen Caller ID Feature. . . . . . . . . . . . . . . . . . . . . 62

Disable the On-Screen Caller ID Feature. . . . . . . . . . . . . . . . . . . . . 62

ON-SCREEN CALLER ID

Incoming calls will appear on your TV screen for approximately 15 seconds.

1. Press MENU.

2. Select Apps then press OK.

3. Select My Phone then press OK.

4. Select Caller ID History then press OK.

5. Use the UP or DOWN arrow buttons to browse your call history.

Incoming Calls

View On-Screen Caller ID History

1. Press MENU.

2. Select Apps then press OK.

3. Select My Phone then press OK.

4. Select On-Screen Message then press OK.

5. Select Snooze and press OK.

6. Select Caller ID Settings. Press OK.

1. Press MENU.

2. Select Apps then press OK.

3. Select My Phone then press OK.

4. Select Caller-ID Settings then press OK.

5. Select On-Screen Message. Press OK.

6. Select Caller ID then Disable. Press OK.

7. Use the arrow buttons to select the Disable option. Press OK.

8. On-Screen Caller ID will be disabled until you choose to enable it. To enable On-Screen Caller ID, repeat steps 1-3; press OK when the Enable option is selected.

Snooze the On-Screen Caller ID Feature

Disable the On-Screen Caller ID Feature

Will the DVR record on more than one TV in my home?

Yes; with the multi-room DVR feature, any television set with a STB can record and watch programs on the DVR.

Can you record with the DVR and watch another channel?

Yes; while recording 3 or fewer programs simultaneously, you can watch any other channel to which you subscribe. If you would like to record 4 programs at the same time, you can still watch a previously recorded program from your DVR.

Can parental locking be used with Video On Demand (VOD)?

Yes; once you set up a PIN, parental controls can be used for Video On Demand (VOD). All rentals will require the use of a PIN. Please remember to keep your PIN in a safe place because the PIN-reset process is not immediate, and parental control functionality will experience downtime.

If a program is locked do I need a PIN to record it?

You do not have to enter a PIN to schedule recordings for programs locked by the parental locking feature, but viewers do have to enter a PIN to watch the program while it’s recording or to view it at any time thereafter.

Whom should I contact if there is a disruption in my QuantumVu service?

You should call 276-821-616 to report connection problems.

Frequently Asked Questions (FAQs)

The STB won’t turn on.

Check that the STB is plugged in. If it is, try plugging another device into the socket to make sure power is owing to it. If the power is working, there may be something wrong with your remote control.

The remote won’t control the STB.

Press the STB button on the top left of the remote control to manage the QuantumVu STB.

There is video but no sound.

First, check to see if the volume is muted by pressing MUTE or + on the VOL button. Try changing the channel to see if the problem is only with one channel. If your system uses standard video or S-video connectors, be sure that you have connected the audio-out jacks on the receiver to the audio-in jacks on your TV or audio receiver.

Sound is good but picture is poor.

Check the connections of your video cables to make sure they are properly seated in their jacks. Also, try changing the channel to be sure that the problem is not just on one channel. If you have no connection after ve minutes, make sure all the connections to your STB are secure.

The STB will not respond.

The green LED surrounding the STB’s power button should ash each time a remote button is pressed. If this happens, but the STB does not respond to your commands, you may need to restart the STB. To do this, press and hold the POWER button for ve seconds. If you are still experiencing problems, call technical support at 276-821-616,

The remote is not working.

Point the remote directly at the STB. Make sure there is nothing between the remote and the remote sensor on the STB. If these steps don’t resolve the problem try replacing the batteries in your remote.

If you’re still experiencing problems after reading through these suggestions, call customer support at 866-835-1288.

Troubleshooting