Optinet QuantumVu User Manual
USER GUIDE
WELCOME
2
About This User Guide
This User Guide describes the QuantumVu Interactive Program
Guide, Video On Demand, On-Screen Caller ID, Parental
Control, Set-top Boxes (STBs), remote controls, and Multi-Room
DVR service. Additional information about your remote control
can be found in the instruction manual that came with it.
Contacting Customer Service
As always, OptiNet’s friendly staff of local customer care
professionals are ready to answer any questions you may have
about your QuantumVu service. If you need any assistance, call
us toll-free at 866-835-1288 or visit www.bvu-optinet.com
Thank you for choosing QuantumVu from OptiNet. QuantumVu will open a whole new world of entertainment for you and your
family. This user guide will help you learn more about all the great new features QuantumVu has to offer. Please keep it in a safe
place for future reference.
Dear OptiNet Customer
3
User Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Set-Top Box Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Residential Gateway Unit (RGU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Set-Top Box Front Panel Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Set-Top Box Back Panel Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Universal Remote Control.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Menu Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Menu Navigation Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Main Menu Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Interactive Program Guide (IPG). . . . . . . . . . . . . . 22
Find and Watch a Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Browse While Watching Programming. . . . . . . . . . . . . . . . . . . . . . . . 24
Program Info Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Search for Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Narrowing Your Search by Title, People, or VOD. . . . . . . . . . . . . 27
Digital Video Recorder (DVR). . . . . . . . . . . . . . . . . . . . . . 28
Control Live Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Record Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
View a List of Scheduled Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . 33
View a List of All Recorded Programs. . . . . . . . . . . . . . . . . . . . . . . . . . 34
Watch a Recorded Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Delete Existing Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Manage Your DVR from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Video On Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Access the Video On Demand screen. . . . . . . . . . . . . . . . . . . . . . . 4
Rent Video On Demand Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Play Your Current Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Subscription & Premium Video On Demand. . . . . . . . . . . . . . . . . 43
Table of Contents
4
Favorite Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Set Up or Revise a List of Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Use a Favorite Channels Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Hide and Show Channels in the Guide. . . . . . . . . . . . . . . . . . . . . . . 47
Parental Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Create a PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Lock Specic Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Lock Programs Based on Ratings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Lock Adult Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Lock Video On Demand rentals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Watch a Locked Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Change the Aspect Ratio for Widescreen or HDTV. . . . . . . . . . 56
Set Language Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Turn Sound Effects On/Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Change the Digital Audio Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
TV Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
View your On-Screen Caller ID History. . . . . . . . . . . . . . . . . . . . . . . . . 61
Snooze the On-Screen Caller ID feature. . . . . . . . . . . . . . . . . . . . . 62
Disable the On-Screen Caller ID feature. . . . . . . . . . . . . . . . . . . . . 62
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
5
The equipment provided by OptiNet
delivers QuantumVu service to your
home or business and connects to most
entertainment devices.
USER EQUIPMENT
Set Top Box Safety Information.. . . . . . . . . . . . . . . . . . . . . . . .7
Residential Gateway Unit (RGU).. . . . . . . . . . . . . . . . . . . . . . .1
Set-Top Box Front Panel Features.. . . . . . . . . . . . . . . . . . . .12
Set-Top Box Back Panel Features.. . . . . . . . . . . . . . . . . . . . .14
Universal Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
6
Refer all servicing to qualied service personnel. Servicing is
required when the equipment has been damaged in any
way, such as a powersupply cord or plug is damaged, liquid
has been spilled or objects have fallen into the equipment,
the equipment has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for
this product. Operate this product only from an electrical outlet
with the voltage and frequency indicated on the product label.
If you are uncertain of the type of power supply to your home or
business, consult your local power company.
The AC inlet on the unit must remain accessible and operable
at all times.
Ground the Product
WARNING: Avoid electric shock and re hazard! If this
product connects to cable wiring, be sure the wiring
is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
Protect the Equipment from Lightning
In addition to disconnecting the AC power from the wall outlet,
disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the equipment
may still be connected to the power source. The light may go
out when the equipment is turned off, regardless of whether it is
still plugged into an AC power source.
Set Top Box Safety Info.
7
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and re hazard!
Do not overload AC mains, outlets, extension cords, or
integral convenience receptacles. For products that
requires battery power or other power sources to operate them,
refer to the operating instructions for those products.
Provide Ventilation and Select a Location
• Remove all packaging material before applying power to
the equipment.
• Do not place this equipment on a bed, sofa, rug, or similar
surface.
• Do not install this equipment in an enclosure, such as a
bookcase or rack, unless the installation provides proper
ventilation.
• Do not place entertainment devices (such as VCRs or DVDs),
lamps, books, vases with liquid, or other objects on top of this
equipment.
• Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and re hazard!
Do not expose this equipment to dripping or splashing
liquids, rain or moisture. Objects lled with liquids, such
as vases, should not be placed on this equipment.
WARNING: Avoid electric shock and re hazard!
Unplug this equipment before cleaning. Do not use
a liquid cleaner or an aerosol cleaner. Do not use a
magnetic/static cleaning device (dust remover) to clean this
product.
WARNING: Avoid electric shock and re hazard! Never
push objects through the openings in this equipment.
Foreign objects can cause electrical shorts that can
result in electric shock or re.
8
WARNING: Avoid electric shock and re hazard! Do
not open the cover of the equipment. Opening or
removing the cover may expose you to dangerous
voltages. If you open the cover, your warranty will be voided.
This equipment contains no user-serviceable parts. Refer all
servicing to qualied service personnel. Servicing is required
when the equipment has been damaged in any way, such as a
power-supply cord or plug is damaged, liquid has been spilled
or objects have fallen into the equipment, the equipment has
been exposed to rain or moisture, does not operate normally, or
has been dropped.
Check Equipment Safety
Upon completion of any service or repairs to this equipment,
the service technician must perform safety checks to determine
that this equipment is in proper operating condition.
Protect the Equipment When Moving It
Always disconnect the power source when moving the product
or connecting or disconnecting cables.
Note: This illustration may vary from the actual product.
2
13
1 4 5
11
14 17
3
6
12
7 8
1
15
16
18
Front Panel Back Panel
Residential Gateway Unit
1
11
FRONT PANEL
1. Power - The Power LED displays the Residential Gateway’s
(RG) current status. If the Power LED glows steadily green,
the RG is receiving power and fully operational. When the
Power LED is rapidly ashing, the RG is initializing. If the Power
LED is glowing red when the Power cord is plugged in, the
RG has suffered a critical error and technical support should
be contacted. If the Power LED is ashing red, the RG is
performing a rmware update.
2. DSL - Not used
3. WAN Ethernet - When the WAN Ethernet LED glows steadily,
the RG is connected to an Ethernet WAN. When it ashes, it
signies that data trafc is traveling across the connection.
4. Internet - When the Internet LED glows steadily, the RG is
connected to the provider. When it ashes, data trafc is
passing across the RG.
5. LAN Ethernet - The LAN Ethernet LEDs illuminate when the
RG is connected to another device via one of its LAN Ethernet
ports. When one of the LAN Ethernet LEDs ashes, data trafc
is passing across the corresponding connection.
6. HPNA - The HPNA LED illuminates when the RG is connected
to another device via its HPNA port. When it ashes, data
trafc is passing across the connection.
7. USB - Not used.
8. Wireless - Not used.
. WPS Button - Not used.
10. Model Number
BACK PANEL
11. Line Port - Not used.
12. HPNA Port - The HPNA port is used to connect the RG to Set
Top Box(es).
13. LAN Ethernet Ports (4) - The LAN Ethernet ports are used
to connect computers to the RG via Ethernet cable. The
Ethernet ports are 1/1/1 Mbps auto-sensing ports, and
either a straight-through or crossover Ethernet cable can be
used when connecting to the ports.
14. WAN Ethernet Port - The WAN Ethernet port is used to
connect the RG to a BVU’s network.
15. 15. USB Port - Not used.
16. Reset Switch - Not used. (Please do not press)
17. Power Port - The Power port is used to connect the Power
cord to the RG.
WARNING! Do not unplug the Power cord from the RG
during the reset process. Doing so may result in permanent
damage to the Modem Router.
18. Antennas
!
1 2 3 4 5 6 7 8
Note: This illustration may vary from the actual product.
Motorola Set-Top Box - Front Panel
12
1. Model Number – Identies the model number of your
set-top box.
2. Power – Turns the set-top on or places it in standby. To
restart the set-top, press and hold the POWER button for
1 seconds. The LED is green.
3. USB Port – USB connector. (optional)
4. Link – Indicates network link status. The LED is green.
5. HD – Indicates the set-top is set to a resolution of 72p or
18i. The LED is blue.
6. Record – Indicates that a recording is in progress. The LED
is red.
7. Menu – Accesses the on-screen menu.
8. Arrow Keys – Accesses on-screen services (such as the
on-screen guide, Video On Demand, or Pay Per View)
and navigates menus.
. OK – Selects the current item.
CAUTION:
Your set-top may be equipped with a hard disk drive
to store programs that you record and to allow you to rewind
and pause live Programming. Any time the set-top is powered
on (power LED is illuminated) or a recording is in progress (the
record LED is illuminated) the hard disk drive is in use.
If you need to move the set-top, complete the following steps
to allow the hard disk drive to shut down properly. First, make
sure that no recording is in progress (record LED is off). Then,
turn off power by pressing the Power key. Finally, unplug the
unit and wait 1 seconds for the hard disk drive to spin down
(stop). At this point the unit can be moved safely.
You should handle this product with the same level of care
you would use when handling other electronics containing a
hard disk drive, such as a laptop computer or other hard disk
drive-equipped devices.
13
1 2 3 4 6 7 8 1 11 12
Note: This illustration may vary from the actual product.
Motorola Set-Top Box - Back Panel
14
5
1. To Wall (Video In) or WPS (not shown) – Connects the
set-top to in-house coaxial wiring, if applicable.
2. Network – Connects to the Ethernet (CAT-5) network at
your home, if applicable.
3. eSATA Port – eSATA connector. (optional)
4. S-Video – Connects an S-Video cable to send an S-Video
signal to your television set, VCR, or DVD recorder. This
signal is standard denition but higher quality than other
standard-denition connections.
5. Optical – Connects an optical cable to send a digital
audio signal to a surround-sound set-top or other digital
audio device.
6. YPbPr – Connects the set-top to the component video
input (YPbPr) on the HDTV.
7. Video Out – Connects to composite input on your HDTV
or SDTV. Note: Two video output connectors are provided.
Typically, one output is connected to the television set,
and the other output is used to connect to a home theater
system, DVD recorder, or VCR.
8. Audio Out (L/R) – Connects RCA-type cables to Audio
Out to send analog audio signals (left and right) to a
television set with stereo inputs or to a stereo amplier.
Note: Two sets of audio out connectors are provided.
Typically, one set of outputs is connected to the television
set, and the other set is used to connect to a home theater
system, DVD recorder, or VCR.
. To TV (Video Out) – Connects to the television.
10. HDMI – Connects an HDTV HDMI™ (High-Denition
Multimedia Interface) cable from the HDTV to the HDMI
port. HDMI supports both digital audio and video.
11. USB Port – Connects to external USB equipment approved
by OptiNet.
12. Power – Connects the DC output of the AC power
adapter (provided) to deliver power to the set-top. Use
only the AC power adapter provided with the set-top.
15
1 2 3 4 5 6 7 8
Note: This illustration may vary from the actual product.
Pace Set-Top Box - Front Panel
16
1. Model Number – Identies the model number of your
set-top box.
2. Power – Turns the set-top on or places it in standby. To
restart the set-top, press and hold the POWER button for
1 seconds. The LED is green.
3. USB Port – USB connector. (optional)
4. Link – Indicates network link status. The LED is green.
5. HD – Indicates the set-top is set to a resolution of 72p or
18i. The LED is blue.
6. Record – Indicates that a recording is in progress. The LED
is red.
7. Menu – Accesses the on-screen menu.
8. Arrow Keys – Accesses on-screen services (such as the
on-screen guide, Video On Demand, or Pay Per View)
and navigates menus.
. OK – Selects the current item.
CAUTION:
Your set-top may be equipped with a hard disk drive
to store programs that you record and to allow you to rewind
and pause live Programming. Any time the set-top is powered
on (power LED is illuminated) or a recording is in progress (the
record LED is illuminated) the hard disk drive is in use.
If you need to move the set-top, complete the following steps
to allow the hard disk drive to shut down properly. First, make
sure that no recording is in progress (record LED is off). Then,
turn off power by pressing the Power key. Finally, unplug the
unit and wait 1 seconds for the hard disk drive to spin down
(stop). At this point the unit can be moved safely.
You should handle this product with the same level of care
you would use when handling other electronics containing a
hard disk drive, such as a laptop computer or other hard disk
drive-equipped devices.
17
1 2 3 5 6 7 8
Note: This illustration may vary from the actual product.
Pace Set-Top Box - Back Panel
4
18
1. To Wall (Video In) or WPS (not shown) – Connects the
set-top to in-house coaxial wiring, if applicable.
2. Network – Connects to the Ethernet (CAT-5) network at
your home, if applicable.
3. YPbPr – Connects the set-top to the component video
input (YPbPr) on the HDTV.
4. Video & Audio Out (L/R)– Connects to composite input
on your HDTV or SDTV. Note: Two video output connectors
are provided. Typically, one output is connected to the
television set, and the other output is used to connect to a
home theater system, DVD recorder, or VCR.
Connects RCA-type cables to Audio Out to send analog
audio signals (left and right) to a television set with stereo
inputs or to a stereo amplier. Note: Two sets of audio out
connectors are provided. Typically, one set of outputs is
connected to the television set, and the other set is used
to connect to a home theater system, DVD recorder, or
VCR.
5. To TV (Video Out) – Connects to the television.
6. Optical – Connects an optical cable to send a digital
audio signal to a surround-sound set-top or other digital
audio device.
7. HDMI – Connects an HDTV HDMI™ (High-Denition
Multimedia Interface) cable from the HDTV to the HDMI
port. HDMI supports both digital audio and video.
8. Power – Connects the DC output of the AC power
adapter (provided) to deliver power to the set-top. Use
only the AC power adapter provided with the set-top.
1
Note: This illustration may vary from the actual product.
TV
DVD
AUX
STB
TV VIDEO
SET UP
POWER
C
B
A
STOP
PLAY
PAUSE
REPLAY
FWD
REW
FF
RECORD
ON DEMAND
MENU
BACK
DVR
RECORDINGS
OK
EXIT
INFO
GUIDE
VOL
CH
LAST
MUTE
DELETE
ENTER
0
8
5
2
7
4
1
9
6
3
abc def
ghi jkl mno
pqrs tuv wxyz
SPACE ZOOM
STOP
PLAY
PAUSE
REPLAY
FWD
REW
FF
RECORD
ON DEMAND
MENU
BACK
DVR
RECORDINGS
OK
EXIT
INFO
GUIDE
VOL
CH
LAST
MUTE
DELETE
ENTER
0
8
5
2
7
4
1
9
6
3
abc def
ghi jkl mno
pqrs tuv wxyz
SPACE ZOOM
Turns devices on or off
Non-functional button
Non-functional button
Enables TV mode functions
Enables DVD mode functions
Enables Audio mode functions
Enables STB mode functions
Select options in menus and the
program guide
Stops DVD, VCR, VOD or DVR content
Plays DVD, VCR, VOD or DVR content
Pauses DVD, VCR, VOD or DVR
content
Skips back 7 seconds while watching
live programming
Skips forward through DVD, VCR,
VOD or DVR content
Rewinds or fast forwards through
DVD, VCR, VOD or DVR content
Records the selected program
Accesses Video On Demand menu
TV
DVD
AUX
STB
MENU
GUIDE
C
B
A
DVR
EXIT
INFO
LAST
MUTE
DELETE
ENTER
0
8
5
2
7
4
1
9
6
3
abc def
ghi jkl mno
pqrs tuv wxyz
SPACE ZOOM
OK
i
VOL
CH
TV VIDEO
SET UP
POWER
STOP
PLAY
REPLAY
PAUSE
FWD
REW
FF
RECORD
ON DEMAND
BACK
RECORDINGS
INTERACTIVE
OPTIONS
LIVE TV
2
TV
DVD
AUX
STB
MENU
GUIDE
C
B
A
DVR
EXIT
INFO
LAST
MUTE
DELETE
ENTER
0
8
5
2
7
4
1
9
6
3
abc def
ghi jkl mno
pqrs tuv wxyz
SPACE ZOOM
OK
i
VOL
CH
TV VIDEO
SET UP
POWER
STOP
PLAY
REPLAY
PAUSE
FWD
REW
FF
RECORD
ON DEMAND
BACK
RECORDINGS
INTERACTIVE
OPTIONS
LIVE TV
MENU
BACK
DVR
RECORDINGS
OK
EXIT
INFO
GUIDE
VOL
CH
LAST
MUTE
DELETE
ENTER
0
8
5
2
7
4
1
9
6
3
abc def
ghi jkl mno
pqrs tuv wxyz
SPACE ZOOM
VOL
CH
LAST
MUTE
DELETE
ENTER
0
8
5
2
7
4
1
9
6
3
abc def
ghi jkl mno
pqrs tuv wxyz
SPACE ZOOM
INTERACTIVE
OPTIONS LIVE TV
Accesses the Menu Screen
Return to previous screen
Accesses the DVR list of recordings
Selects and deselects screen items
Moves through selections
Returns from menu screen and to
viewing TV or video
Displays text information for current
selected channel
Displays text information about the
selected programs or closes the IPG
Adjusts volume up
Adjusts volume down
Returns to last channel viewed
Mutes sound
Selects next channel up
Selects next channel down
Enters channel numbers, text, and remote codes.
Also use to enter your parental control PIN.
DELETE: Clears text and numbers in text elds.
ENTER: Enters and saves (stores) and entry. Sizes the
picture for some high-denition television (HDTV)
models.
OPTIONS: Non-functional button
INTERACTIVE: Access On-Screen Apps
LIVE TV: Returns to current live programming
21
The Menu Screen provides access
to the features of your QuantumVu
service.
USING THE MENU SCREEN
Using the Menu Screen.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Menu Navigation Tips.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Main Menu Screens.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
USING THE MENU SCREEN
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