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Altice One
Cloud DVR
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Welcome to Cloud DVR
Take total control of your TV-viewing experience and
watch your recorded shows whenever you want.
+ Record up to 15 shows simultaneously while watching any live or pre-recorded show, from any
cable box in the house.
+ Store up to 300 hours of SD or 75 hours of HD programs in your program library.
+ Start watching a recorded show in one room and finish it in another.
+ Rewind live TV for up to 30 minutes on the channel you’re currently watching and the previous
channel watched.
+ Watch DVR recordings anywhere in your home on a mobile device with the Altice One App.
+ Set preferences to make recording your favorite show, or an entire series, simple.
+ Adjust record settings during a show if your program runs longer than expected.
+ Use an unlimited number of TVs for whole-home viewing.
+ Control your viewing choices and more with parental controls.
+ Manage your DVR, schedule recordings and more, either with the Altice One App or online.
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Table of Contents
4 Find
Using your voice
Using the guide
5 Control
Playback controls
Parental controls
Preferences
9 Record
Record a program you’re watching
Record a program from the program guide
Record a series that you’re watching
Record a series from the program guide
11 Watch
Find your recordings
Watch your recordings
Continue watching a recorded program
12 Manage
Check your recording space
Edit your scheduled recordings
Modify a series recording
Modify a recording in progress
Cancel a program scheduled to record
Cancel a series scheduled to record
14 Delete
Delete a program
Delete a program from Clean-up My DVR
Delete a series from Clean-up My DVR
15 Altice One App
Record
Watch
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Find
The search for programs that interest you is fast and easy.
Using your voice
Press and hold
person. You’ll see on your TV that the microphone is on and listening for your request. When done
speaking, release
Search by keyword as well as by phrase to:
+ tune to a channel by network name or number: “Watch ESPN”
+ search by title for movies or TV shows: “Friends”
+ search by actor or director: “Tom Hanks”
+ search by genre: “Show me kids shows”
+ search by keyword: “Sharks”
+ find a sports team: “New York Yankees”
on your remote and speak naturally in English, just as you would to another
and your search results from live TV and On Demand will quickly appear.
Using the guide
Press
select Guide. Listings appear in a grid format,
with channel numbers and network names
down the left side and show times along the
top. You can navigate through programming
up to 12 days in advance the following ways:
to bring up the main menu and
+ Use the
through the program listings one at a
time. Press and hold
the direction you want to browse to move
through the listings rapidly.
+ Use
+ Enter the channel number.
For information on a program just press
to scroll a whole page up or down.
buttons to move
in
.
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Control
Easily pause, rewind and re-watch a favorite scene over and over again — all with a push of a
few buttons on your remote.
Playback controls
Status bar
The status bar appears whenever you use a playback control such as rewind or fast-forward
when watching live TV. It gives you details about the progress of the program you’re watching.
+ The light grey portion of the bar shows anything that has aired.
+ The white line shows how much of the program is available in memory to watch.
+ The O indicates where you are in the program you’re watching.
+ The dark grey portion of the bar indicates programming not yet recorded or watched.
Pause live TV
When you need to pause live TV, press
30 minutes. Press
to record your program.
a second time when you want your program to resume or press
and the program will stay paused for up to
Rewind/Fast-forward
Press
or
what speed you’re rewinding or fast-forwarding at. Press
speed. You can only fast-forward up to the point of the live “real time” broadcast.
to move up to five times faster than normal. The arrows on the status bar show
to resume watching at normal
Skip back or ahead
To repeat the last 10 seconds of a live program or a recording press
30 seconds on a recording or a previously viewed portion of a live TV program.
. Press
to jump ahead
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Parental controls
We believe our customers should decide what
TV content is best for their family. That’s why
we give you the tools to block programming
that you determine is inappropriate. Whether
you want to block certain channels or
titles, we make it easy. You can even block
programs by rating and hide titles so they
won’t appear in the program guide.
Create a PIN
To use parental controls, you need to create a personal identification number (PIN).
+ Press
+ Use the ARROWS to highlight Settings and press SELECT.
+ Highlight TV and press SELECT.
+ Choose Restrictions and press SELECT.
+ Highlight Parental Controls and press SELECT.
+ Enter your new 4-digit PIN and press SELECT.
+ Re-enter the same PIN for confirmation and the PIN is set.
To update or change your PIN, repeat the steps above.
Tip: To quickly turn parental controls on/off or block a channel, press
Quick Settings menu.
on your remote.
to open the
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Block it
When you decide certain programs aren’t
appropriate for your family, simply block
them by using your remote.
+ Press
+ Use the ARROWS to highlight Settings and
press SELECT.
+ Highlight TV and press SELECT.
+ Choose Restrictions and press SELECT.
+ Highlight Parental Controls and press
SELECT.
+ Enter your 4-digit PIN and press SELECT.
+ Select Channel Blocks, Ratings Blocks, Block Not Rated, or Hide Titles from the menu and set
your personal preferences.
on your remote.
Turn on or off parental controls
Once you have set a parental control PIN, you must turn on parental controls on each box
for your block settings to apply. If you don’t, all channels and content with all ratings will be
accessible to all household members.
+ Press
+ Use the ARROWS to highlight Settings and press SELECT.
+ Choose TV and press SELECT.
+ Highlight Restrictions and press SELECT.
+ Highlight Parental Controls and press SELECT.
+ Enter your 4-digit PIN and press SELECT.
+ Choose Parental Controls and press SELECT.
+ Use the
For additional information on parental controls, visit optimum.net/parentalcontrol
on your remote.
or
to turn ON or OFF.
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Preferences
If the way you want it is the way you want it, you’ve got the ability to customize your experience
to match your desires. Manage your personal program library whenever and as often as you like.
Set your preferences
You can customize your own personal preferences for when you record an episode or a series.
+ Press
+ Highlight Settings and press SELECT.
+ Choose TV and press SELECT.
+ Highlight Preferences and press SELECT.
+ Highlight Recording Preferences and press SELECT.
+ Choose Series Preferences or Episode Preferences.
on your remote.
Recording options
Depending on whether you’re recording a show just once or if you’re recording the entire series,
you have a range of recording options.
One-Time
Recording
Start — Choose up to 15 minutes when modifying or set in
preferences.
Series
Recording
Stop — Change the recording’s stop time from on time (default) to
up to 3 hours after airing.
Keep Until — Choose until you delete, until space is needed (default)
or up to 14 days.
Record — Choose this episode only (default) or series.
Save Latest — Choose to record all episodes (default), or up to 5
episodes.
Series Option — Choose to record all new and repeat episodes
(default), new episodes only, or those that air at a specific time
and/or day.
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Record
Record up to 15 programs at once, even while you’re watching something else.
Record a program that
you’re watching
If you like what you’re watching, it’s easy to
start recording it.
+ Press
+ Use the ARROWS to highlight Record and
press SELECT.
By choosing Record, you instantly begin
recording the program using default settings
or your personal preferences.
to get to Recording Options.
Record a program from the program guide
+ Press
+ Use the ARROWS to highlight Guide and press SELECT.
+ Find the channel with the program you want to record.
+ See above and follow the steps for “Record a program you’re watching”.
on your remote.
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Record a series that
you’re watching
+ Press
+ Use the ARROWS to highlight the first
instance of Record and press SELECT.
+ Select Series then press SELECT.
+ Use the ARROWS to highlight Record at the
bottom of the screen and press SELECT.
By choosing Record, you instantly begin recording using default settings or your personal
preferences. If you want to customize this recording, you are given the choice to change the
recording options for this recording only.
to get to Recording Options.
Record a series from the program guide
+ Press
+ Use the ARROWS to highlight Guide and press SELECT.
+ Find the channel with the program you want to record.
on your remote.
+ See above and follow the steps for “Record a series that you’re watching”.
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Watch
When you’re ready to watch the programs you’ve recorded, just follow these easy instructions.
Find your recordings
All of your recorded programs and programs that
are currently recording can be found under All
Recordings. To get to this section, press
remote or select DVR from the main menu.
Programs of the same name are automatically
put into folders for easy access. You can tell your
recordings have been grouped when a folder
icon appears in the top left hand corner of the
programming artwork. Highlight the folder and
press SELECT to view the programming in it.
on your
Watch your recordings
+ Press
+ Use the ARROWS to highlight what you want to watch and press SELECT.
+ Highlight Play and press SELECT.
on your remote
Continue watching a recorded program
Pick up right where you left off. If you’re interrupted while watching a program you recorded, it’s
automatically bookmarked, so you won’t lose your place.
+ Press
+ Use the ARROWS to highlight the program you want to watch and press SELECT.
+ Highlight Play and choose Continue Watching or Play From Beginning and press SELECT.
Tip: Discover your in-progress and most recent recordings in the Recently Recorded section of
My Picks. Pick up where you left off with a recording in the Continue Watching section of
My Picks.
on your remote.
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Manage
You can edit or cancel scheduled recordings for a program or series in no time.
Check your
recording space
+ Press
+ At the top of the screen, you’ll see the
percentage of space currently being used.
on your remote.
Edit your scheduled
recordings
+ Press
+ Highlight Scheduled List and press SELECT.
+ Use the ARROWS to highlight a program from the list you wish to change and press SELECT.
+ Highlight Modify and press SELECT.
+ Highlight any option you wish to change and press SELECT. Use
change and press SELECT.
+ When the change is made, highlight I’m Done and press SELECT.
on your remote.
or
to make the
Modify a series recording
+ Press
+ Highlight Series Manager and use the ARROW to navigate to the series options.
+ Use the ARROWS to highlight the series you wish to change and press SELECT.
+ Select Edit Series press SELECT.
+ Highlight any option you wish to change and press SELECT. Use
change and press SELECT.
+ When the change is made, highlight I’m Done and press SELECT.
on your remote.
or
to make the
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Modify a recording
in progress
+ Press
+ Use the ARROWS to select the program
that is currently recording and press
SELECT. An active recording will have a red
dot next to its name.
+ A list of options will appear. Choose
Extend Stop Time, Stop and Save,
Keep Until or Delete and press SELECT.
on your remote.
Cancel a program scheduled to record
+ Press
+ Highlight Scheduled List and press SELECT.
+ Choose the program from the list you wish to cancel and press SELECT.
+ Highlight Cancel Recording and press SELECT.
on your remote.
+ On the warning screen, highlight Yes and press SELECT.
Cancel a series scheduled to record
+ Press
+ Highlight Series Manager and press SELECT.
+ Use the ARROWS to highlight Series Manager and press SELECT.
+ Highlight Cancel Series and press SELECT.
+ On the warning screen, highlight Yes and press SELECT.
Canceling a series will affect only the future episodes of the series and won’t affect the episodes
that have been recorded already.
on your remote.
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Delete
When you’re finished watching a program, you can delete it easily.
Delete a program
+ Press
+ Use the ARROWS to highlight the program
you want to delete and press SELECT.
+ Highlight Delete and press SELECT.
+ On the warning screen, highlight Yes and
press SELECT.
Once a program has been deleted, it will no
longer be available.
on your remote.
Delete a program from Clean-up My DVR
+ Press
+ Highlight Clean-up My DVR and press SELECT.
+ Use the ARROWS to highlight the program you wish to delete and press SELECT to instantly
delete it.
on your remote.
Once a program has been deleted, it will no longer be available.
Delete a series from Clean-up My DVR
+ Press
+ Highlight Clean-up My DVR and press SELECT.
+ Use the ARROWS to highlight a series and press SELECT.
+ Highlight Delete All and press SELECT to instantly delete it.
Once a folder has been deleted, the recordings in that folder will no longer be available.
on your remote.
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Altice One App
You can watch your DVR recordings on your
iOS, Android and Kindle devices using the
Altice One app anywhere in your home.
Don’t have the app? Download it at
optimum.net/app. You’ll need an Optimum
ID. If you don’t have one or don’t remember
it, go to optimum.net/idhelp.
Record
+ Open the Altice One App and login with
your Optimum ID and password.
+ Find the program you want to record and tap it to open the info screen.
+ Tap Record.
+ Choose This episode only or Series and if desired, select your other preferred recording options.
+ Tap Record.
Watch
+ Open the Altice One App and login with your Optimum ID and password.
+ Tap
+ Under Recorded, scroll to the program you want to watch and tap it to open the info screen.
+ Tap
Still have questions? You’ll find more answers online at optimum.net/support
and select DVR.
in the window to playback the recording.
Optimum , the Optimum family of marks a nd Optimum logos are registe red tradem arks of C SC Holdings, LLC , a subsidiary of Alti ce USA , Inc. © 2018 C SC Holdings, LLC .
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