OptConnect OC-500 Quick Start Manual

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Page 1

OC-500 Wireless GateWay

QuiCk-start Guide

Quick-Start Guide

1 Package Contents 1

2 Installation Instructions 1

Dial-Up Installation . . . . . . . . . . . . . . . . . . . . 1

TCP/IP (High Speed) Physical Installation . . . . . . . . . . 2

Hyosung TCP/IP Setup . . . . . . . . . . . . . . . . . 3

Hantle (Tranax) TCP/IP Setup . . . . . . . . . . . . . . 4

Triton TCP/IP Setup . . . . . . . . . . . . . . . . . . 6

A Appendix A: Troubleshooting 7

If your ATM is unable to complete a transaction... . . . . . . 7

If you are expriencing intermittent problems

completing transactions... . . . . . . . . . . . . . . . . . 8

Common ATM Communication Error Codes . . . . . . . . . 9

B Appendix B: Processors and Phone Numbers 10

C Appendix C: Warranty Information 11

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1 | Package contents

Package Contents

• OC-500 Wireless Gateway

• Antenna, 3db Gain, Magnetic Base

• Power Supply

• CAT5E Ethernet Patch Cable, 7 ft. (to be used only with high-

speed TCP/IP communications on Windows CE ATMs)

• Wireless Gateway Quick-Start Guide

Please verify your package contents. Should any of these items be missing or damaged, please contact OptConnect immediately at

(877) 678-3343.

Setting up an OptConnect OC-500 Wireless Gateway is as easy as 1 2 3.

STEP 1

• Plug it in. Plug in the power supply to a surge protector or bat-

tery back-up. If no surge protector or battery back-up is available, plug the power supply directly into the wall outlet. Run the cord to the OC-500 and push into the “POWER” connection on the back of the Wireless Gateway. Secure the cord by twisting to the right. The cord will lock in place.

STEP 2

• Attach the antenna. It is recommended that the magnetic an-

tenna be placed on the outside back of the ATM. Uncoil the antenna cable and attach to the screw thread labeled “Antenna” on the back of the unit.

Installation Instructions

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WIRELESS GATEWAY QUICKSTART GUIDE | 2

STEP 3

• Plug in the phone line. Plug the ATM phone line into the OC-

500 port labeled “ATM/POS Terminal” on the front of the unit.

As the unit boots, the “Cell On” and “Signal” lights will light and turn solid. Once solid, your ATM is ready to perform dial-up transactions.

Initialize the ATM and run a balance inquiry. If the balance inquiry is not successful, refer to Appendix A: Troubleshooting on page 7.

Dial Up Installation

For a list of acceptable processors and phone numbers, please refer to Appendix B: Processors and Phone Numbers on page 10.

TCP/IP Requirements

NOTE: High-speed wireless TCP/IP transactions are only possible with ATMs capable

of communicating via TCP/IP.

The OptConnect OC-500 has the capability of running high-speed transactions via TCP/IP communication. TCP/IP communication signicantly cuts transaction speeds requiring less time for your customer to complete their transaction.

While running dial-up transactions requires no programming changes to the ATM, running TCP/IP involves programming the ATM for this specic mode of communication. You must have master-password access to the ATM programming menus to make the necessary changes.

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3 | Installation Instructions: TCP/IP Setup

TCP/IP Setup - Nautilus Hyosung ATMs

Nautilus Hyosung ATMs capable of TCP/IP communications include:

1800CE, MM5000, MM5300CE, MM5100T

Once the physical installation is complete, enter the Operator Menu of your ATM using the Master Password. If your ATM menus appear dierently than described below, please call OptConnect (877) 678-3343 for further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• Customer Setup -> Select Processor -> Communication: TCP/IP

• Cancel to Return

• Customer Setup -> Select Processor -> TCP/IP Type: Standard*

*For Switch Commerce use Visa Framed

SSL: Disabled

2(x) Cancel to Return

• Customer Setup -> Standard 3 Options -> CRC En\Disable: Disable

• 2(x) Cancel to Return

STEP 2

• Dene TCP/IP parameters for the ATM.

• System Setup -> Terminal IP

DHCP: Disable

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.90

DNS: Leave as is

• 2(x) Cancel to Return

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WIRELESS GATEWAY QUICKSTART GUIDE | 4

STEP 3

• Dene Host IP Address and Port.

• Host Setup -> Host Address 1 and 2: 192.168.1.90

• Host Setup -> Host Port 1 and 2: Consult the following table:

You are ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, repeat steps 1-3 to verify correct programming settings. If you are still unable to perform a successful balance inquiry, call OptConnect at (877) 678-3343 for assistance.

TCP/IP Setup - Hantle (Tranax) ATMs

Hantle (Tranax) ATMs capable of TCP/IP communications include:

1700W, C4000, X4000, C4010T

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• Customer Setup -> Change Processor -> Communication:

Standard TCP/IP*

*For Switch Commerce use Visa Framed

Processor Host Port

Columbus Data (CDS) 7000 Data Stream (ASAI) 451 DNS (MoneyTree) 561 EFX 446 Elan/Genpass 7002 First Data 9021 Metavante 450 RBS Worldpay (RBS Lynk) 6661 Switch Commerce 7003

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5 | Installation Instructions: TCP/IP Setup

• Customer Setup -> Change Processor -> Standard 3 Option ->

CRC En\Disable: Disable

• 3(x) Cancel to Return

STEP 2

• Dene TCP/IP parameters for the ATM.

• System Setup -> Device Setup -> ATM TCPIP Setup

Change TCPIP Mode: Static IP

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.90

******SELECT APPLY******

• 3(x) Cancel to Return

STEP 3

• Dene Host IP Address and Port.

• Host Setup -> Host IP Address: 192.168.1.90

• Host Setup -> Host Port: Consult the following table:

• Host Setup -> Conguration Schedule: Scheduled

Processor Host Port

Columbus Data (CDS) 7000 Data Stream (ASAI) 451 DNS (MoneyTree) 561 EFX 446 Elan/Genpass 7002 First Data 9021 Metavante 450 RBS Worldpay (RBS Lynk) 6661 Switch Commerce 7003

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WIRELESS GATEWAY QUICKSTART GUIDE | 6

TCP/IP Setup - Triton ATMs

Triton ATMs capable of TCP/IP communications include:

RL1600, RL2000, RL5000, RT2000, FT5000

Once the physical installation is complete, enter the Operator Menu of your ATM using the Master Password. If your ATM menus appear differently than described below, please call OptConnect (877) 678-3343 for further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• 6. Congure Terminal -> 6. Communication -> 8. Communi-

cation Protocal: TCP/IP Wireless

• 6. Congure Terminal -> 6. Communication -> 9. Communi-

cation Message Format: Triton Standard TCP/IP No CRC*

• 6. Congure Terminal -> 6. Communication -> 3. Permenant

TCP/IP Connection: UNCHECK

• 6. Congure Terminal -> 6. Communication -> 1. Host IP Ad-

dress: 192.168.1.90

• 6. Congure Terminal -> 6. Communication -> 2. Host IP Port:

Consult the following table:

2(x) “Enter” to return to main menu.

*For Switch Commerce use Triton Standard

Processor Host Port

Columbus Data (CDS) 7000 Data Stream (ASAI) 451 DNS (MoneyTree) 561 EFX 446 Elan/Genpass 7002 First Data 9021 Metavante 450 RBS Worldpay (RBS Lynk) 6661 Switch Commerce 7003

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7 | Appendix A: Troubleshooting Helps

STEP 2

• Dene TCP/IP parameters for the ATM.

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 6. Enable DHCP: UNCHECK

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 1. IP Address: 192.168.1.91

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 2. Subnet Mask: 255.255.255.0

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 3. Default Gateway: 192.168.1.90

• 4(x) “Enter” to return to main menu.

• 5. System Parameters -> 5. Restart the Terminal: Enter.

Your ATM is now being restarted. Once booted, perform a balance inquiry. If this transaction fails, repeat steps 1-2 to verify correct programming settings. If you are still unable to perform a successful balance inquiry, call OptConnect at (877) 678-3343 for assistance.

OptConnect tests every Wireless Gateway in house before shipping. Each Wireless Gateway completes a live balance inquiry before being cleared for shipment. Should you experience problems with your Wireless Gateway, please verify all installation and instructions in this guide, and refer to the following Troubleshooting when diagnosing any issues that may arise. If you are still experiencing problems, please contact OptConnect at (877) 678-3343 for further assistance.

It is helpful in diagnosing any communication problems to disconnect the Wireless Gateway from the ATM and reconnect using a standard land line. This helps to determine the source of most problems. Check to see if your ATM is able to complete a dial-up transaction on a land line, but will not communicate via the Wireless Gateway. If you are still unable to complete

Troubleshooting

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WIRELESS GATEWAY QUICKSTART GUIDE | 8

a transaction via the land line, verify all ATM programming before reconnecting the Wireless Gateway.

If your ATM is unable to complete a transaction...

• Verify the Wireless Gateway is plugged in and the “Status” light is

ashing.

• For Dial-Up transactions, make sure the phone line is securely

connected to the “Phone” port on your ATM and the “ATM/POS Terminal” on the Wireless Gateway. For TCP/IP transactions, verify that the CAT5E Ethernet Patch Cable (included) is connected to an open Ethernet port on your ATM and the “Ethernet” on the Wireless Gateway. OptConnect cannot guarantee successful transactions using an Ethernet cable other than that provided with the Wireless Gateway.

• Conrm that the ATM is programmed correctly for your processor with

the correct Host Phone Number for dial-up transactions, or the correct Host IP Address and Host IP Port for TCP/IP transactions.

• Verify the “Cell On” and “Signal” lights. These lights should remain

solid once the Wireless Gateway has nished initializing. This can take a few minutes. If these lights do not come on or have not stopped ashing after 5 minutes, disconnect the power from the Wireless Gateway, wait 15 seconds, and reconnect the power. If the lights do not come on and remain solid after multiple attempts, please call OptConnect at (877) 678-3343 for further assistance.

If you are expriencing intermittent problems completing transactions...

• Verify sucient signal strength. If the “Signal” lights indicate low

signal strength (1 to 2 bars), reposition antenna. Allow a minimum of 5 seconds for the Wireless Gateway to refresh the “Signal” lights after moving the antenna. If the signal strength is not improved, it may be necessary to purchase an in-line signal booster. Contact OptConnect at (877) 678-3343 for details.

• If the “Signal” lights are ashing, disconnect power from the Wire-

less Gateway, wait 15 seconds, then reconnect the power. Allow

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9 | Appendix A: Troubleshooting Helps

a few minutes for the Wireless Gateway to restart. If the “Signal” lights do not stop ashing after 5 minutes, please call OptConnect at (877) 678-3343 for further assistance.

• Check for the presence of any large neon signs, drink coolers, or

ice freezers in the vicinity of the Wireless Gateway. Such machines may produce interference which can aect the cellular signal. If such machines are present, reposition ATM and Wireless Gateway away from these sources of interference.

Common ATM Communication Error Codes

Below is a list of the most common ATM Error Codes associated with Communication to the Host. While this communication is handled solely by the Wireless Gateway, these errors are most often the result of incorrect programming in the ATM. After verifying ATM programming and clearing any errors, if you are still experiencing communication problems, please contact OptConnect at (877) 678-3343 for further assistance.

Common Nautilus Hyosung/Hantle (Tranax) Error Codes

• D170X “Modem Connection Error”: Verify all programming.

Check phone cord/Ethernet cable for kinks or damage.

• D1800 “No Dial Tone”: Verify phone cord/Ethernet cable is con-

nected properly.

• D25XX “TCP/IP Communication Lost”: Verify all programming.

Check Ethernet cable for kinks or damage.

Common Triton Error Codes

• 185 “Telephone Number Not Congured”: Verify Host Phone

Number 1 and 2 are correct.

• 192 “Communication Error”: Verify all ATM programming.Verify

phone cord/Ethernet cable is connected properly and is not damaged or kinked.

• 236 “TCP/IP Communication Lost”: Verify all ATM program-

ming. Check Ethernet cable for kinks or damage.

• 237 “TCP/IP Device Failed”: This error occurs when out-going

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WIRELESS GATEWAY QUICKSTART GUIDE | 10

TCP/IP communication is successful, but return communication of the Host fails. Verify all ATM programming. Check for presence of large neon signs, drink coolers, or ice freezers which may be causing interference in the celluar signal. Call OptConnect at (877) 678-3343 for further assistance.

The Wireless Gateway supports communication to the following processors:

Processor Primary Secondary Alternate

Columbus Data 800-886-1798 888-335-5221 1111/1112

Data Stream/ASAI 877-543-5921 577-543-5922 6666

DNS(Moneytree) 800-816-5409 800-816-5410 -

EFX 866-649-6124 866-649-6125 -

Elan/Genpass 800-472-6210 800-472-6210 2222

First Data 877-999-1309 800-530-4784 -

Metavante 800-883-7723 800-883-7723 5555

RBS Worldpay/Lynk 800-827-5965 800-486-5965 4444

Switch Commerce 800-931-8497 800-931-6030 3333

Processors and Phone Numbers

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QuiCk-start Guide

Appendix C: Troubleshooting Helps | 11

Lifetime Extended Maintenance Plan

Your Wireless Gateway purchase includes the Lifetime Extended Maintenance Plan. The Lifetime Extended Maintenance Plan provides for a guaranteed replacement of equipment specied above in the event equipment fails. This Plan remains in eect as long as Customer continues to pay monthly service charge. Upon notication and diagnosis of problem, OptConnect will ship a new or refurbished replacement unit to Customer at no cost to Customer using Standard Overnight shipping. Customer shall be responsible for shipping back faulty equipment to OptConnect in a timely manner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect within 15 days or will be charged $400.00 for the non-return of the faulty equipment.

Warranty Information

854 West 450 North #4 Kaysville, Utah 84037

(877) 678-3343 fax: 801-991-3006