OptConnect OC-250 Quick Start Manual

OC-250 Wireless GateWay

QuiCk-start Guide

Quick-Start Guide

1 Package Contents 1

2 Installation Instructions 1

TCP/IP (High Speed) Physical Installation . . . . . . . . . . 2

Hyosung TCP/IP Setup . . . . . . . . . . . . . . . . . 2

Hantle (Tranax) TCP/IP Setup . . . . . . . . . . . . . . 4

Triton TCP/IP Setup . . . . . . . . . . . . . . . . . . 5

A Appendix A: Troubleshooting 7

If your ATM is unable to complete a transaction... . . . . . . 7

If you are expriencing intermittent problems

completing transactions... . . . . . . . . . . . . . . . . . 8

Common ATM Communication Error Codes . . . . . . . . . 8

B Appendix C: Warranty Information 9

1 | Package contents

1

Package Contents

Package Contents

• OC-250 Wireless Gateway

• Antenna, 3db Gain, Magnetic Base

• Power Supply

• CAT5E Ethernet Patch Cable, 7 ft

• Wireless Gateway Quick-Start Guide

Please verify your package contents. Should any of these items be
missing or damaged, please contact OptConnect immediately at

[phone].

Setting up an OptConnect OC-250 Wireless Gateway is as easy as 1 2 3.

STEP 1

• Plug it in. Plug in the power supply to a surge protector or bat-

tery back-up. If no surge protector or battery back-up is avail­able, plug the power supply directly into the wall outlet. Run
the cord to the OC-250 and push into the “POWER” connection
on the back of the Wireless Gateway. Secure the cord by twisting
to the right. The cord will lock in place.

STEP 2

• Attach the antenna. It is recommended that the magnetic an-

tenna be placed on the outside back of the ATM. Uncoil the
antenna cable and attach to the screw thread labeled “Antenna”
on the back of the unit.

2

Installation Instructions

WIRELESS GATEWAY QUICKSTART GUIDE | 2

STEP 3

• Plug in the blue CAT5E Ethernet Patch Cable (included with

the Wireless Gateway). Plug the Ethernet Cable into the ATM’s

Ethernet port inside the ATM, and to the OC-250 port labeled
“Ethernet” on the front of the Wireless Gateway.

As the unit boots, the “Cell On” and “Signal” lights will light and
turn solid. Once solid, proceed with pramming the ATM for
TCP/IP communication. See below for Nautilus Hysong ATMs,
page 4 for Hantle (Tranax) ATMs, or page 5 for Triton ATMs.

TCP/IP Requirements

NOTE: The OC-250 runs only High-speed wireless TCP/IP transactions only possible

with ATMs capable of communicating via TCP/IP.

The OptConnect OC-250 runs high-speed transactions via TCP/IP
communication. TCP/IP communication signicantly cuts transac­tion speeds over dial-up transactions requiring less time for your cus­tomer to complete their transaction.

Running TCP/IP involves programming the ATM for this specic mode
of communication. You must have master-password access to the
ATM programming menus to make the necessary changes.

TCP/IP Setup - Nautilus Hyosung ATMs

Nautilus Hyosung ATMs capable of TCP/IP communications include:

1800CE, 2700CE, MM5000, MM5300CE, MM5100T

Once the physical installation is complete, enter the Operator Menu
of your ATM using the Master Password. If your ATM menus appear
dierently than described below, please call OptConnect at (877)
678-3343 for further assistance.

3 | Installation Instructions: TCP/IP Setup

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• Customer Setup -> Select Processor -> Communication: TCP/IP

• Cancel to Return

• Customer Setup -> Select Processor -> TCP/IP Type: Standard*

*For Switch Commerce, First Data, and Elan use Visa Framed

SSL: Disabled

• 2(x) Cancel to Return

• Customer Setup -> Standard 3 Options -> CRC En\Disable: Disable

• 2(x) Cancel to Return

STEP 2

• Dene TCP/IP parameters for the ATM.

• System Setup -> Terminal IP

DHCP: Disable

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.90

DNS: Leave as is

• 2(x) Cancel to Return

STEP 3

• Dene Host IP Address and Port.

• Host Setup -> Host Address 1 and 2: 192.168.1.90

• Host Setup -> Host Port 1 and 2: Consult the following table:

Processor Host Port

Columbus Data (CDS) 7000
Data Stream (ASAI) 451
DNS (MoneyTree) 561
EFX 446
Elan/Genpass 7002
First Data 9021
Metavante 450
RBS Worldpay (RBS Lynk) 6661
Switch Commerce 7003

WIRELESS GATEWAY QUICKSTART GUIDE | 4

You are ready to initialize your ATM. Once booted, perform a balance in­quiry. If this transaction fails, repeat steps 1-3 to verify correct program­ming settings. If you are still unable to perform a successful balance in­quiry, call OptConnect at [phone] for assistance.

TCP/IP Setup - Hantle (Tranax) ATMs

Hantle (Tranax) ATMs capable of TCP/IP communications include:

MB2500, 1700W, C4000, X4000, C4010T

Once the physical installation is complete, enter the Operator Menu of
your ATM using the Master Password. If your ATM menus appear dier­ently than described below, please call OptConnect [phone] for
further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• Customer Setup -> Change Processor -> Communication:

Standard TCP/IP*

• Customer Setup -> Change Processor -> Standard 3 Option -> CRC

En\Disable: Disable

• 3(x) Cancel to Return

STEP 2

• Dene TCP/IP parameters for the ATM.

• System Setup -> Device Setup -> ATM TCPIP Setup

Change TCPIP Mode: Static IP

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.90

******SELECT APPLY******

• 3(x) Cancel to Return

*For Switch Commerce, First Data, and
Elan use Visa Framed

5 | Installation Instructions: TCP/IP Setup

STEP 3

• Dene Host IP Address and Port.

• Host Setup -> Host IP Address: 192.168.1.90

• Host Setup -> Host Port: Consult the following table:

• Host Setup -> Conguration Schedule: Scheduled

You are ready to initialize your ATM. Once booted, perform a bal­ance inquiry. If this transaction fails, repeat steps 1-3 to verify correct
programming settings. If you are still unable to perform a success­ful balance inquiry, call OptConnect at [phone] for assistance.

TCP/IP Setup - Triton ATMs

Triton ATMs capable of TCP/IP communications include:

RL1600, RL2000, RL5000, RT2000, FT5000

Once the physical installation is complete, enter the Operator Menu of
your ATM using the Master Password. If your ATM menus appear dier­ently than described below, please call OptConnect [phone] for
further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• 6. Congure Terminal -> 6. Communication -> 8. Communica-

tion Protocal: TCP/IP Wireless

• 6. Congure Terminal -> 6. Communication -> 9. Communica-

tion Message Format: Triton Standard TCP/IP No CRC*

*For Switch Commerce, First Data, and Elan use Triton Standard

Processor Host Port

Columbus Data (CDS) 7000
Data Stream (ASAI) 451
DNS (MoneyTree) 561
EFX 446
Elan/Genpass 7002
First Data 9021
Metavante 450
RBS Worldpay (RBS Lynk) 6661
Switch Commerce 7003

WIRELESS GATEWAY QUICKSTART GUIDE | 6

• 6. Congure Terminal -> 6. Communication -> 3. Permenant

TCP/IP Connection: UNCHECK

• 6. Congure Terminal -> 6. Communication -> 1. Host IP Ad-

dress: 192.168.1.90

• 6. Congure Terminal -> 6. Communication -> 2. Host IP Port:

Consult the following table:

2(x) “Enter” to return to main menu.

STEP 2

• Dene TCP/IP parameters for the ATM.

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ethernet

Settings -> 6. Enable DHCP: UNCHECK

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ethernet

Settings -> 1. IP Address: 192.168.1.91

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ethernet

Settings -> 2. Subnet Mask: 255.255.255.0

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ethernet

Settings -> 3. Default Gateway: 192.168.1.90

• 4(x) “Enter” to return to main menu.

• 5. System Parameters -> 5. Restart the Terminal: Enter.

Your ATM is now being restarted. Once booted, perform a balance
inquiry. If this transaction fails, repeat steps 1-2 to verify correct
programming settings. If you are still unable to perform a success­ful balance inquiry, call OptConnect at [phone] for assistance.

Processor Host Port

Columbus Data (CDS) 7000
Data Stream (ASAI) 451
DNS (MoneyTree) 561
EFX 446
Elan/Genpass 7002
First Data 9021
Metavante 450
RBS Worldpay (RBS Lynk) 6661
Switch Commerce 7003

7 | Appendix A: Troubleshooting Helps

OptConnect tests every Wireless Gateway in house before shipping. Each
Wireless Gateway completes a live balance inquiry before being cleared
for shipment. Should you experience problems with your Wireless Gate­way, please verify all installation and instructions in this guide, and refer
to the following Troubleshooting when diagnosing any issues that may
arise. If you are still experiencing problems, please contact OptConnect at
[phone] for further assistance.

It is helpful in diagnosing any communication problems to disconnect the
Wireless Gateway from the ATM and reconnect using a standard land line.
This helps to determine the source of most problems. Check to see if your
ATM is able to complete a dial-up transaction on a land line, but will not
communicate via the Wireless Gateway. If you are still unable to complete a
transaction via the land line, verify all ATM programming before reconnect­ing the Wireless Gateway.

If your ATM is unable to complete a transaction...

• Verify the Wireless Gateway is plugged in and the “Status” light is

ashing.

• For Dial-Up transactions, make sure the phone line is securely con-

nected to the “Phone” port on your ATM and the “ATM/POS Terminal”
on the Wireless Gateway. For TCP/IP transactions, verify that the
CAT5E Ethernet Patch Cable (included) is connected to an open Eth­ernet port on your ATM and the “Ethernet” on the Wireless Gateway.
OptConnect cannot guarantee successful transactions using an Eth­ernet cable other than that provided with the Wireless Gateway.

• Conrm that the ATM is programmed correctly for your processor with

the correct Host Phone Number for dial-up transactions, or the correct
Host IP Address and Host IP Port for TCP/IP transactions.

• Verify the “Cell On” and “Signal” lights. These lights should remain

solid once the Wireless Gateway has nished initializing. This can
take a few minutes. If these lights do not come on or have not
stopped ashing after 5 minutes, disconnect the power from the
Wireless Gateway, wait 15 seconds, and reconnect the power. If
the lights do not come on and remain solid after multiple attempts,
please call OptConnect at [phone] for further assistance.

A

Troubleshooting

WIRELESS GATEWAY QUICKSTART GUIDE | 8

If you are expriencing intermittent problems com­pleting transactions...

• Verify sucient signal strength. If the “Signal” lights indicate low sig-

nal strength (1 to 2 bars), reposition antenna. Allow a minimum of 5
seconds for the Wireless Gateway to refresh the “Signal” lights after
moving the antenna. If the signal strength is not improved, it may
be necessary to purchase an in-line signal booster. Contact OptCon­nect at [phone] for details.

• If the “Signal” lights are ashing, disconnect power from the Wireless

Gateway, wait 15 seconds, then reconnect the power. Allow a few
minutes for the Wireless Gateway to restart. If the “Signal” lights do
not stop ashing after 5 minutes, please call OptConnect at (877)
678-3343 for further assistance.

• Check for the presence of any large neon signs, drink coolers, or ice

freezers in the vicinity of the Wireless Gateway. Such machines may
produce interference which can aect the cellular signal. If such ma­chines are present, reposition ATM and Wireless Gateway away from
these sources of interference.

Common ATM Communication Error Codes

Below is a list of the most common ATM Error Codes associated with Com­munication to the Host. While this communication is handled solely by
the Wireless Gateway, these errors are most often the result of incorrect
programming in the ATM. After verifying ATM programming and clear­ing any errors, if you are still experiencing communication problems,
please contact OptConnect at [phone] for further assistance.

Common Nautilus Hyosung/Hantle (Tranax) Error
Codes

• D25XX “TCP/IP Communication Lost”: Verify all programming.

Check Ethernet cable for kinks or damage.

Common Triton Error Codes

• 192 “Communication Error”: Verify all ATM programming.Verify

QuiCk-start Guide

9 | Appendix B: Warranty Information

phone cord/Ethernet cable is connected properly and is not
damaged or kinked.

• 236 “TCP/IP Communication Lost”: Verify all ATM programming.

Check Ethernet cable for kinks or damage.

• 237 “TCP/IP Device Failed”: This error occurs when out-going

TCP/IP communication is successful, but return communica­tion of the Host fails. Verify all ATM programming. Check
for presence of large neon signs, drink coolers, or ice freez­ers which may be causing interference in the celluar signal.
Call OptConnect at [phone] for further assistance.

Lifetime Extended Maintenance Plan

Your Wireless Gateway purchase includes the Lifetime Extended Main­tenance Plan. The Lifetime Extended Maintenance Plan provides for
a guaranteed replacement of equipment specied above in the event
equipment fails. This Plan remains in eect as long as Customer contin­ues to pay monthly service charge. Upon notication and diagnosis of
problem, OptConnect will ship a new or refurbished replacement unit
to Customer at no cost to Customer using Standard Overnight ship­ping. Customer shall be responsible for shipping back faulty equipment
to OptConnect in a timely manner using a prepaid shipping label. Cus­tomer must return the faulty equipment to OptConnect within 15 days
or will be charged $400.00 for the non-return of the faulty equipment.

B

Warranty Information

854 West 450 North #4
Kaysville, Utah 84037
[phone] fax: [phone]
© OptConnect 2010