17. WARRANTY CONDITIONS, GENERAL INFORMATION
All requirements below must be fulfilled by installer and end user to fulfill warranty conditions and also to ensure correct
installation in terms of the applicable standards, and safety from the perspective of ensuring the non-problematic usage of the
boiler and all other equipment.
1. Biopel boilers can be installed only by a company with a valid authorization to perform its installation and maintenance.
2. Installation project must be elaborated in accordance with applicable regulations.
3. The heating system must be filled with water, which meets the requirements of ČSN 07 7401 and especially its hardness
must not exceed the required parameters. Using antifreeze fluids is not recommended by the manufacturer.
4. Connecting the boiler to the system must be done in accordance with applicable regulations and standards.
5. The flue gas path must be checked by chimney-sweeper before commissioning of the boiler. Require an audit report
covering the basic parameters of the flue gas path, including the diameter of the chimney, its length and chimney draft.
6. Flue should not be longer than one meter (distance between the boiler and chimney inlet) and should be fitted with a
cleaning opening. The flue can be extended only if the chimney draft was measured and recorded no longer than 30 cm
from the boiler outlet and it meets the minimum operating draft, see chapter Main parameters.
7. Biopel boiler must be installed in a separate boiler room, specially adapted for heating. The boiler room must have
sufficient space for installation and maintenance of the boiler. There must be sufficient circulation of fresh air for
combustion. The boiler must never be installed in open spaces or balconies, in areas inhabited by people. Such as
kitchen, living room, bathroom, bedroom, also in areas where there are explosive and flammable materials.
8. It is recommended to install the boiler on a concrete base from fire-proof material. There should be guaranteed
minimum handling area around boiler and pellet hopper. 60cm rear and lateral sides, 100cm from the front of the
boiler and hopper.
9. When installing and operating the boiler it is necessary to keep a safe distance of 200 mm from flammable materials.
10. It is disallowed to store fuel behind the boiler or next to the boiler within a distance smaller than 800 mm.
11. It is interdicted to store the fuel between two boilers in the boiler room.
12. We recommend to keep the distance between the boiler and fuel min. 1000 mm or store the fuel in a different room.
13. Guarantee fuel tyepes are considered pellets made only of wood, their diameters ranging from 6-8 mm.
14. Boiler manufacturer is responsible for fuel quality in terms of combustion quality, the amount of ash, intervals for
cleaning. These facts only affect the external factors such as the quality of pellets, dust and moisture in the pellets,
chimney draft and correct setting of the combustion process.
15. To ignite pellets it is forbidden to use flammable liquids (gasoline, alcohol, etc.).
16. During the boiler operation it is forbidden to overheat it. Maximal CH temperature should be 85°C.
17. If there is a danger of development and penetration of combustible vapors or gases into the boiler room , or during
works with temporarily developed fire or explosion danger (gluing the floorings, painting with combustible paints etc.),
boiler must be put out of operation.
18. Upon completion of the heating season, it is necessary to clean the boiler including flue. The boiler room must be kept
clean and dry.
19. It is forbidden to interfere with construction and electrical installation of the boiler.
20. Manufacturer is not liable for damage caused by improper adjustments or setup or improper handling of the product.
21. Wear parts are not covered by the standard warranty period. These parts are: sealing cord, grenamat bricks, ignitor,
lambda sensor. These parts, however, perform for a long time if the boiler and its components are operated in
accordance with the instruction manual.
22. The manufacturer is not responsible for rust on the boiler and its components, since it is always and only caused by
external influences, as the humidity in the room, in the fuel or due to improper installation without boiler protection
against low-temperature corrosion.
23. Boiler must be protected against low return temperature via a valve, which prevents the cold water going back to the
boiler. Minimum acceptable return water temperature is set by the manufacturer at 55 ° C.
24. The manufacturer is not responsible for the condensation of cold air in the flue path, since this must be prevented by
proper installation of flue gas path and by the correct setting of the combustion processes.
25. The manufacturer is not responsible for the leackage of smoke from the boiler into the room in case that this is caused
due to low chimney draft, incorrect installation of the boiler, or incorrect setting of the combustion process.
26. The manufacturer is not liable for damage caused by handling, shipments, incorrect settings or improper use or other
external factors, which are not directly caused by the individual components operation.
27. Installing company that sold the boiler to the end customer is always responsible for proper installation, boiler setup
and activation.
28. In the event, it was agreed to maintain the warranty conditions by a third party subject (eg. startup company), then it
must be so agreed on three sides, by sales representative, installer and the end customer. All mentioned subjects must
agree with this and must be included with signatures in the appendix of warranty card.