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4 IP
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Opera 4 IP System Manual

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Opera 4 IP System Manual
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Specifications are subject to change without notice.
Facilities described may or may not be supported by your network. Opera 4 IP and Operafone are the registered trademark of MDS Gateways. This documentation refers to: software version 20.044 or higher for the IP system phones and software version 11.100 or higher for the Opera 4 IP system.
DM 966 rev 4
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Contents
11.
.
IInnttrroodduuccttiioonn
5
5
1.1. Overview of the Opera 4 IP...................................................................................5
1.2. Status LEDs...........................................................................................................6
1.3. Back Panel Connectors and Fax port..................................................................6
1.4. Features and Dialling Codes................................................................................7
22.
.
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8
8
2.1. Sequence required for installation ......................................................................8
2.2. Location.................................................................................................................8
2.3. Equipment .............................................................................................................8
2.4. Wall Mounting the Opera 4 IP...............................................................................8
2.5. System Wiring.......................................................................................................9
2.6. Three step Set-up flow chart..............................................................................10
2.7. Program the IP address of the system into the range of the LAN...................12
33.
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115
5
3.1. Browser based programming ............................................................................15
3.2. Enter Browser Based Programming..................................................................15
3.3. System Programming Page................................................................................17
3.4. Manual Programming of the SIP trunk lines .....................................................18
3.5. Programming the External Lines .......................................................................22
3.6. Programming the Ringing Assignment.............................................................25
3.7. Programming the Trunk Access digit................................................................27
3.8. Programming other features..............................................................................28
44.
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229
9
4.1. Universal Plug and Play available on site .........................................................29
4.2. If the modem router is not at the default Gateway IP address.........................30
4.3. If the modem router does not support Universal Plug and Play......................31
55.
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332
2
5.1. Connecting IP system phones...........................................................................32
5.2. Auto discovery of IP system phones on the LAN.............................................33
5.3. Connecting an IP system phone remotely across the public Internet ............33
5.4. Entering the system phone IP registration parameters manually ...................33
66.
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334
4
Appendix I Power over Ethernet and Ethernet cable specifications .........................35
Standard Ethernet Cable ................................................................................................35
Appendix II System Tones..........................................................................................35
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Appendix III Compatibility with third party headsets and analogue phones .............. 36
Appendix IV Miscellaneous timer settings...................................................................37
Appendix V Environmental Specifications....................................................................38
Appendix VI
User settings, trunk accesses, ringing assignments and CLIs........39
Appendix VII Common Address Book Table.................................................................45
Appendix VIII IP Addresses and RAS Tables ................................................................46
Appendix IX Call Logging outputs and formats............................................................48
Diagnostic Logging.........................................................................................................53
Appendix X Example: how to configure port forwarding on the Netopia modem
router Cayman 3346........................................................................................................55
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1.1. Overview of the Opera 4 IP
The Opera 4 IP is a next generation IP voice switch for SOHO and small business applications. The full IP internal architecture of the system allows seamless connection to VoIP networks using IP system phones and traditional analogue phones. The Opera 4 IP, depending on its configuration may also connect to either the legacy ISDN or PSTN public networks making it the ideal migration platform to the next generation network for the home-based business or small business. It connects four analogue telephones and up to 16 IP system phones to the public VoIP or PSTN networks.
Users make or receive calls via a SIP server in the public network, or via the PSTN/ISDN network using a simple analogue phone or an Operafone IP Executive phone or an Operafone IP Professional phone.
The Operafone IP Executive is an advanced multi function system phone with 16 programmable keys, 6 fixed keys, loudspeaker and a blue backlit 4-line display. The Operafone IP Professional is an advanced multi function system phone with 6 fixed keys, loudspeaker and a blue backlit 4-line display. Up to sixteen of these phones may be connected locally to the Opera 4 IP system or remotely over broadband Internet. Remote IP phones have full system functionality. The system phones have a two-port Ethernet hub, which allows a single cable to the desktop for both the phone and the PC.
The Opera 4 IP has a full range of pbx features including voicemail, automated attendant, least cost routing, speed dials, address books and call lists. Features such as advanced Multi-Layer Auto-Attendant, networking of multiple systems on different sites require the installation of a license. Licenses can also be installed to expand the number of users on the system, the number of trunks or the number of voicemail boxes or to network multiple systems.
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1.2. Status LEDs
There are six LEDs behind the clear lens on the front of the unit. The functions of these are as follow, from left to right.
LED Status: ON Status: OFF Status: Flashing
System starting Power off Power On. Normal
operation.
LAN link present No LAN link present LAN activity
SIP server connection OK
SIP server connection NOT OK
One or more SIP accounts
NOT OK ISDN BRA connected at L1
N/A N/A
ISDN BRA connected at L2
N/A N/A
Fault Condition. Contact technical support
No fault condition N/A
1.3. Back Panel Connectors and Fax port
Ethernet
Doorphone
Relay
4 analogue a/b ports
ISDN or PSTN Trunk Lines
4 3 2 1
Power Port: For connecting the power adaptor.
Ethernet Port: For connecting the unit to a router or LAN.
Doorphone Relay: For connecting a doorphone relay
Analogue Ports 1- 4: for connecting analogue a/b extensions Fax Port: Fax machines should be connected to analogue port 1.
L1 and L2: For connecting the unit to ISDN or PSTN trunk lines from the public network.
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1.4. Features and Dialling Codes
Feature Code
Any trunk line 0 SIP trunk line *0 Trunk lines 1 or 2 * 9 1 or * 9 2 SIP trunk lines 1 to 10 * 901 to * 910 Groups 80 to 89 80 to 89 Forward all calls to internal user * 2 1 * <user number> # Forward all calls to voicemail * 2 1 * < * 9 9 > # Forward all calls to external number * 2 1 0 * <external number> # Cancel forwarding of all calls # 2 1 # Restrict your outgoing CLI * 30 # Send your outgoing CLI * 31 # Common address book short codes * 4 0 0 0 to * 4 1 9 9 Personal address book short codes * 8 0 0 to * 8 4 9 Forward on No Answer to internal user * 6 1 * <user number> # Forward on No Answer to internal user with timer * 6 1 * <user number> * <time> # Forward on No Answer to voicemail * 6 1 * < * 9 9 > # Forward on No Answer voicemail with timer * 6 1 * < * 9 9 > * <time> # Forward on No Answer to external number * 6 1 0 * <external number> # Forward on No Answer to external number with timer * 6 1 0 * <external number> * <time> # Cancel Forward on No Answer # 6 1 # Camp On (Call Back on busy) internal 5 Do Not Disturb * 6 2 # Cancel Do Not Disturb # 6 2 # Opt out of a group * 6 2 * <group number(80 – 89)> # Opt into a group # 6 2 * <group number(80 – 89)> # Forward on Busy to internal user * 6 7 * <user number> # Forward on Busy to voicemail * 6 7 * < * 9 9 > # Cancel Forward on Busy # 6 7 # Activate Roaming PIN * 6 8 <Roaming Account> <Roaming PIN> # CallPickUp/CallPickOff * 7 1 <user number> Universal pickup * 7 1 0 Call Transfer Explicit (at dial tone with two calls on hold) * 7 2 Conference (at dial tone with two calls on hold) * 7 3 Park/Unpark a call * 7 4 Retrieve a parked call from an internal user * 7 5 <user number> Answer a universal page * 7 6 * Directed page * 7 7 <user number> Universal page * 7 7 * Door opening code * 7 8 Intrude (at busy tone) * 7 9 Access voicemail * 9 9 Transfer call to Mailbox (While ringing the User) # 99 Direct access to an user when answered by the Auto Attendant
* + user number
Direct access to an user voicemail when answered by the Auto Attendant
# + user number
Access voicemail settings (when pressed while listening to voicemail welcome message)
#
Programming Code
Program an external number in your personal address book.
* * 8 0 0 to 8 1 9 *<external number> #
Erase a number from your personal address book. # 8 0 0 to 8 1 9 # Implement Ringing mode (Modes 1 to 5) * 0 7 * <Ringing Mode > # Enter System Programming * * * * # # # #
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2.1. Sequence required for installation
It is important to follow the sequence in this manual of first verifying the compatibility of the system IP address with the range of the LAN and then connecting the system on the LAN, then accessing the system browser for configuration, then getting Internet access and only then connecting the IP system phones to the LAN. See also the 3-step set-p flow chart in this manual.
2.2. Location
The Opera 4 IP is designed for wall mounting. The air-cooling slots must not be covered.
Find a location that is:
♦ Easily accessible and within 2 meters of the nearest available power point ♦ Isolated from plumbing or electrical wiring ♦ Not exposed to extremes of temperature, humidity, dust, chemicals or direct sunlight ♦ Sufficiently spacious and well-lit to allow you to wire the system
2.3. Equipment
Equipment required for system installation:
♦ Two screws and rawl plugs suitable for the material to be drilled ♦ Drill and chuck-key ♦ Drill bit and flathead screwdriver ♦ CAT-5 cable to connect to the router or LAN. ♦ RJ 45 cables for the analogue users, relays and line connections
2.4. Wall Mounting the Opera 4 IP
1. Place the Opera 4 IP unit against the wall and mark the positions of the central fixing hole and the lower fixing hole.
2. Drill the holes, insert rawl plugs and insert screw into the wall at the location of the central fixing hole, but leave it protrude about 5mm.
3. Place the unit onto the central fixing screw.
4. Fix the unit horizontally by inserting the second screw in the fixing hole at the bottom of the unit.
The system is now ready for wiring.
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2.5. System Wiring
Connecting the Ethernet Port.
Connect the Ethernet LAN port of the Opera 4 IP to the LAN connection point using a CAT-5 Ethernet cable. The Ethernet port is compatible with any 10/100BaseT Ethernet switch.
Analogue Users 1 – 4
Plug the analogue telephones directly into the RJ45 analogue user ports at the back of the
Opera 4 IP. The maximum analogue user line length is 1,000 metres.
Connecting the ISDN/PSTN lines
Connect the L1 and L2 line ports of the Opera 4 IP to the ISDN or PSTN termination points using RJ45 line cables.
Connecting the relay
Connect the relay port of the Opera 4 IP to the door phone using RJ45 an cable, if required.
Powering Up
Connect the AC mains power cable from the back of the unit to the AC power supply using the plug-top adaptor power-supply provided.
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2.6. Three step Set-up flow chart
Plug the system into the LAN, Point a PC browser at the systems IP address. (default
http://192.168.1.250)
User name: admin Password: 1000 Click on the link IP Addresses in the IP Settings panel. Enter your gateway IP address in the Default
Gateway field, and click save.
Change the Gateway IP address of the system
The system has a
default IP address
of 192.168.1.250
and mask of
255.255.255.0
IIss tthhiiss ookk ffoorr yyoouu??
The LEDs flash during the initiation sequence and finally just the power LED flashes.
STEP 1. Power the Opera system up
To hear the systems current IP address or Subnet mask.
1. Plug an analogue phone into one of the analogue ports
2. Dial **01# for the IP address or **02# for the Subnet mask. 3. The system will call out the current setting.
To change the systems current IP address or Subnet mask.
1. Dial **01*DDD*DDD*DDD*DDD# for the IP address or **02*DDD*DDD*DDD*DDD# for the Subnet mask,
where DDD represents the elements
of the IP address or subnet mask, i.e. dial **01*192*168*0*100# to set the IP address to
192.168.0.100 or **02*255*255*255*254# to set the subnet mask to 255.255.255.254
Change the IP address of the system
The system has
default Gateway IP
address
192.168.1.254.
Is this ok for you?
What you need to know
before you start:
1. The IP address range of the LAN.
2. The IP address of the Router on the LAN.
3. Does you Router Support
UPnP and is it enabled?
Yes
Yes
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Is
Universal
Plug n Play
enabled on your
Router?
Browse to the Router’s Programming web page and program port forwarding, so that the following packets are forwarded to the IP address of the system. TCP packets arriving on port (5075) UDP packets arriving on ports (50000-50031) TCP packets arriving on port (7000) forwarded to port (80).
Manually Forward VoIP ports on the Router to the
internal IP address of the system
Just take the IP system phone home and connect it to you home LAN. The IP system phone will request an IP address from the DHCP server in your router. (Note: If DHCP is not enabled in the router, you will need to manually set the local IP address in the
Phone, see phone installation manual for this). Once it has a Local
IP address, it will then connect back to the system over the Internet.
STEP 3. If you wish to use your IP system phone at a remote
location
The IP system phones request an IP address f
rom the DHCP
server in the router. (Note: If DHCP is not enabled in the router, you need to manually set the local IP address in each Phone; see phone installation guide for this). The phone then Auto-discovers the advantage system and is assigned an IP registration name and an IP registration PIN along with the WAN (public) IP address of the router.
That’s it. Your IP system phone should now be connected to the Opera system and be able to make and
receive calls
STEP 2. Connect the IP system phones to the LAN
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2.7. Program the IP address of the system into the
range of the LAN
The default IP address of the Opera 4 IP is 192.168.1.250.
The IP address of the system must be in the range of the LAN to which it’s connected. The system does not have either a DHCP client nor a DHCP server, to minimise potential for conflicts.
If for example the LAN range is VVV.XXX.YYY.ZZZ, the first three elements of the IP address of the system must be altered to VVV.XXX.YYY and the last element must be taken from the range 1-255, but excluding those numbers at which devices are already connected.
The IP address of the Opera20 IP can be changed in a number of ways.
2.5.1. Change the IP address of the system using an analogue phone
Connect an analogue phone to one of the analogue ports of the Opera 4 IP.
At internal dial tone, dial **01# and the Opera 4 IP system will announce its internal IP address.
Enter new IP Address into the Opera 4 IP:
Internal Dial
Tone
* * 0 1 * D D D * D D D * D D
D * D D D #
☺☺☺☺
System will set new IP Address
where each ‘DDD’ represents one element of the IP address. Dial ‘**01*192*168*000*001#’ to assign the system the IP address 192.168.0.1.
☺☺☺☺
Smiley face indicates successful programming tone. You will get this tone after you have successfully programmed an option. At this tone, you should clear down.
Enter Subnet Mask:
Internal Dial
Tone
* * 0 2 * D D D * D D D * D
D D * D D
D
#
☺☺☺☺
System will set Subnet Mask
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where each ‘DDD’ represents one element of the subnet mask. Dial ‘**02*255*255*255*254#’ to assign the mask 255.255.255.254.
Check Local IP Address:
Internal Dial
Tone
*
* 0
1
#
System will read out Local IP
Address
Check Subnet Mask:
Internal Dial
Tone
*
* 0
2
#
System will read out Subnet Mask
2.5.2. Change the IP address of the system using a PC
Connect a PC directly to the LAN port of the system using an Ethernet cable.
Configure the IP address of the PC in the same address range as the Opera 4 IP
system, default address 192.168.1.250. The first three elements of the IP address of the PC must be 192.168.1 and the last element must be taken from the range 1-255, but excluding 250.
Open a browser on the PC and point it at the the Opera 4 IP system default address
192.168.1.250.
Login to the system with the username ‘admin’and the password ‘1000’. Click on the link ‘IP Adresses’ in the section ‘IP settings’, change the IP address of the
system and press ‘Save’ .
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IP Connection Testing
To check that the IP configuration is correct and both the PC and the Opera 4 IP are on the same network -
At the PC, from Windows -
• Go to <Start>
• Select <Run>
A window prompting the user to open a program will appear -
• Type "command" (or “cmd” in some cases for Windows 2000) in the white field. The MS-DOS window opens with the following prompt - C:\_
• Type "ipconfig" at the cursor.
The details of the IP configuration of the PC will appear on the window - e.g.
Windows IP Configuration -
IP Address ......................... 192.168.1.251
Subnet Mask .................…… 255.255.255.0
Default Gateway ................ 192.168.1.254
Make sure that the configuration that appears on your PC is correct.
In order to test the IP connection between the PC and the Opera 4 IP, type "ping", followed by the IP address of the Opera 4 IP. To test for the example shown above, type -
Ping 192.168.1.250
The PC will ping the system with 32 bytes of data and report the results. If the IP connection is correct, the results should state -
Packets: Sent=4, Received=4, Lost=0 (0% Lost).
If the IP connection is incorrect, check again that the system and the PC are in the same IP address range and that the cabling connections are correct.
Safety Notes
This unit should only to be opened by service personnel. There are no serviceable parts inside the housing
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3.1. Browser based programming
This section describes how to connect to the Browser interface on the Opera 4 IP and enter the basic configuration information needed for the operation of the system. Once you have successfully connected to the browser, the full range of features offered by the system can be programmed. The browser interface also allows a software upgrade either locally by uploading it from a PC or remotely by requesting it from a remote management server.
There is a Help Button on each feature-programming page. On clicking the Help button, the Help page appears on screen giving an explanation of the feature and indicating how to program the feature.
Programming is carried out from a PC using any standard Internet Browser, e.g. Netscape Navigator or Microsoft Internet Explorer, that is connected to the system either directly on the Ethernet Port or through a Local Area Network (LAN).
3.2. Enter Browser Based Programming
To use Browser Based Programming, the system and the PC must be on the same network with an IP connection established between them as described above.
Open the Internet Browser and type the IP address of the system. The default address is - http://192.168.1.250
The IP address of the system can be checked as described in section 2 above.
Once the IP connection is established, the following login page will be displayed:
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Enter: Username: admin Password: 1000
The main configuration page will now be displayed.
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3.3. System Programming Page
Following login, the main configuration screen, similar to that shown below, will be displayed. This shows a list of all of the programmable settings for the system divided into related groups for ease of programming.
Clicking on any one of these links will open the configuration page for that parameter.
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3.4.
Manual Programming of the SIP trunk lines
The VoIP trunk lines of the Opera 4 IP may be configured automatically by the network operator. However, should you need to programme the trunks manually, you can do so by clicking the link ‘SIP Accounts’ under the heading SIP Trunks. The following page will be displayed:
This page is used to display the status and parameters of the SIP external lines, which connect to the Voice over IP public network. Each telephone number corresponds to an account on the public VoIP network. Each account has a user name and password. These details are provided by the operator of the network.
The parameters of the SIP accounts are displayed here. They can be configured by pressing the ‘edit’ button. The following parameters are displayed.
NAME: The Opera 4 IP may allocate a name to each SIP account.
USERNAME: This is the username defined by the network operator for this SIP account.
PROVIDER: This is location of the SIP server as defined by the network operator. Typically it is in the format sip.operator.com.
TRUNK ACCESS: This is the line access code for this trunk. The user on an outgoing call may select this particular trunk by dialling the line access code prior to dialling the external number.
STATUS: Indicates whether the SIP account is operational or not.
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Click on the ‘Edit’ button on the first line of this table. The following page will be displayed:
This page is used to configure the SIP external lines that connect to the Voice over IP Operator network. Each SIP trunk requires an account on the Operator network. The network operator provides the details of this account.
The parameters of the SIP trunk are altered or edited on this page. The following parameters may be configured:
Basic Settings
NAME: The Opera 4 IP system can allocate a name to each SIP trunk line.
TRUNK ACCESS: This is the line access code for the trunk. The user, on an outgoing call, may select a particular trunk by dialling the trunk access code prior to dialling the external number.
ENABLED: The line may be enabled or disabled here.
STATUS: Indicates whether the SIP trunk is operational or not.
Provider Settings
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SIP SERVER: The location of the SIP server in the Operator’s network. The Operator provides this information. Typically it will be in the format sip.operator.com.
SIP SERVER PORT: This is the PORT number for the SIP protocol. By default it is 5060. If the operator uses a different port number it should be entered here.
REGISTRATION REQUIRED: Is registration required by the network operator or not?
FORCED PROXY IP: The actual SIP server IP address must be entered here if it's different from the IP address associated with the SIP server URL. The SIP operator may insist that all SIP messages are relayed to the forced proxy IP address entered here; the SIP server URL is included in the SIP messages from the system.
REGINTERVAL: The SIP protocol allows for periodic registration messages to be sent to the SIP server in order to keep it updated it on the status of the SIP client. The parameter RegInterval allows the system administrator to program the length of the registration interval in seconds.
STUN SERVER: Some operators require the use of a STUN server (Simple Traversal of UDP through NATS). If the operator provides the address of a STUN server with the account details, it should be entered here.
Subscriber Settings
USERNAME: This is the username provided by the network operator for the SIP account.
PASSWORD: This is the password provided by the network operator for the SIP account.
AuthID: Authorisation ID, if required, is provided by the network operator.
EXTERNAL NUMBER: This is the public telephone number associated with this SIP account. It is provided by the network operator and should be entered here. It is then added automatically to the list of external telephone numbers of the system.
Audio Settings
Codec priority 1,2,3: These fields are used to set the preferred audio codecs.
DTMF Method: This parameter allows the system administrator to select the method of transmitting DTMF digits across the VoIP network.
Dialling Settings
DIAL PLAN: During dialling on outgoing calls, the digits are stored until the complete number has been dialled and then the complete number is transmitted en bloc to the VoIP network. A period of three seconds without dialling is interpreted by the system as the end of dialling. This means that the system must delay transmitting the number for a period of 3 seconds after the end of the last digit. The Dial Plan allows the system administrator to define number types that can be dialled immediately without waiting for the 3-second period to elapse.
For example, the entry
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[2-8]XXXXXX=,08[567]XXXXXXX=,999=,911=
will be interpreted by the system as follows:
Any number with first digit 2,3,4,5,6,7 or 8 followed by six digits may be dialled immediately and
Any number beginning with 08 and whose third digit is 5,6 or 7 followed by seven digits may be dialled immediately and
The number 999 may be dialled immediately and
The number 911 may be dialled immediately.
DIAL TIMEOUT: This is a pre-defined period without dialling which is interpreted as the end of dialling. The default is 3 seconds and this may be changed here by specifying an alternative value.
Click [SAVE] to accept new settings.
The double arrows << and >> at the bottom of the page may be used to jump forward or back to the next SIP account.
Click [BACK] to return to the SIP Accounts menu.
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