Opengear ACM5000, CM4000, SD4000, ACM5500, IM4000 User Manual

...

User Manual

ACM5000 & ACM5500 RIM Gateways

IM4000 & IM4200 DCIM Managers

CM4000 DCIM Console Servers

SD4000 Secure Device Server

Rev: 4.5

April 16

2012

Advanced Console Server & RIM Gateway User Manual 1

Safety

Please take care to follow the safety precautions below when installing and operating the console server:

- Do not remove the metal covers. There are no operator serviceable components inside. Opening or

removing the cover may expose you to dangerous voltage which may cause fire or electric shock. Refer all service to Opengear qualified personnel

- To avoid electric shock the power cord protective grounding conductor must be connected through

to ground.

- Always pull on the plug, not the cable, when disconnecting the power cord from the socket.

Do not connect or disconnect the console server during an electrical storm. Also it is recommended you use a surge suppressor or UPS to protect the equipment from transients.

FCC Warning Statement

This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any

interference that may cause undesired operation.

Table of Contents

TABLE OF CONTENTS

THIS MANUAL 12 INSTALLATION 16

2.1 Models 16

2.1.1 IM4208-2, IM4216-2, IM4232-2, IM4248-2 and IM4216-34 kit components 17

2.1.2 IM4004-5 kit components 18

2.1.3 CM4116, CM4132 and CM4148 kit components 18

2.1.4 CM4008 kit components 19

2.1.5 CM4001 and SD4002 kit components 19

2.1.6 SD4001 kit components 20

2.1.7 ACM5000 kit components 20

2.1.8 ACM5500 kit components 21

2.2 Power Connection 21

2.2.1 IM4216-34-DAC, IM4208-2-DAC, IM4216-2-DAC, IM4232-2-DAC and IM4248-2-DAC power 21

2.2.2 CM4116-SAC, CM4132-SAC and CM4148-SAC power 21

2.2.3 IM4004-5 and CM4008 power 22

2.2.4 CM4001/ SD4002 and SD4001 power 22

2.2.5 ACM500x, ACM500x-2, ACM500x-M/W/I/G and ACM500x-SDC power 22

2.2.6 ACM5508-2-M, ACM5508-2-I, ACM5504-5-G-I, ACM5504-5-GV-I and ACM5504-2-P power 23

2.2.7 IM4216-34-DDC, IM4208-2-DDC, IM4216-2-DDC, IM4232-2-DDC and IM4248-2-DDC power 23

2.3 Network Connection 24

2.4 Serial Port Connection 25

2.4.1 Opengear Classic RJ45 pinout (option –X0) 26

2.4.2 Cisco Rolled (Cyclades) RJ45 pinout (option -X1) 26

2.4.3 Cisco RJ45 pinout (option -X2) 27

2.5 USB Port Connection 27

2.6 Fitting Cellular SIM and Antennas 27

2.6.1 ACM5004-G/G-I and ACM5504-5-G-I SIM 28

2.6.2 ACM5004-G/G-I/GV and ACM5504-5-G-I antenna 28

2.6.3 IM42xx-2-DAC-X2-G and IM42xx-2-DAC-X0-G 28

2.6.4n External USB cellular modems 29

2.7 Digital I/O and Environmental Sensors 29 SYSTEM CONFIGURATION 30

3.1 Management Console Connection 30

3.1.1 Connected computer set up 30

3.1.2 Browser connection 31

3.2 Administrator Password 32

3.2.1 Set up new administrator 33

3.3 Network IP Address 34

3.3.1 IPv6 configuration 35

3.3.2 Dynamic DNS (DDNS) configuration 35

3.4 System Firewall - Service Access 36

3.5 Communications Software 39

3.5.1 SDT Connector 39

3.5.2 PuTTY 40

3.5.3 SSHTerm 41

3.6 Management Network Configuration 41

3.6.1 Enable the Management LAN 41

3.6.2 Configure the DHCP server 43

3.6.3 Select Failover or broadband OoB 44

3.6.4 Aggregating the network ports 45

3.6.5 Wireless LAN 46

3.6.6 Static routes 48

SERIAL PORT, HOST, DEVICE & USER CONFIGURATION 50

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4.1 Configure Serial Ports 50

4.1.1 Common Settings 51

4.1.2 Console Server Mode 52

4.1.3 SDT Mode 56

4.1.4 Device (RPC, UPS, EMD) Mode 56

4.1.5 Terminal Server Mode 57

4.1.6 Serial Bridging Mode 57

4.1.7 Syslog 58

4.1.8 NMEA Streaming 58

4.2 Add/ Edit Users 59

4.2.1 Set up new Group 60

4.2.1 Set up new Users 61

4.3 Authentication 63

4.4 Network Hosts 63

4.5 Trusted Networks 64

4.6 Serial Port Cascading 65

4.6.1 Automatically generate and upload SSH keys 66

4.6.2 Manually generate and upload SSH keys 67

4.6.3 Configure the slaves and their serial ports 68

4.6.4 Managing the slaves 69

4.7 Serial Port Redirection (PortShare) 70

4.8 Managed Devices 71

4.9 IPsec VPN 73

4.9.1 Enable the VPN gateway 73

4.10 OpenVPN 75

4.10.1 Enable the OpenVPN 76

4.10.2 Configure as Server or Client 77

4.10.3 Windows OpenVPN Client and Server set up 80

4.11 PPTP VPN 84

4.11.1 Enable the PPTP VPN server 84

4.11.2 Add a PPTP user 86

4.11.3 Set up a remote PPTP client 86

4.12 Call Home 88

4.12.1 Set up Call Home candidate 88

4.12.2 Accept Call Home candidate as Managed Console Server on CMS 89

4.12.3 Calling Home to a generic central SSH server 90

FIREWALL, FAILOVER & OoB ACCESS 92

5.1 Dialup Modem Connection 92

5.2 OoB Dial-In Access 92

5.2.1 Configure Dial-In PPP 92

5.2.2 Using SDT Connector client 95

5.2.3 Set up Windows XP/ 2003/Vista/7 client 95

5.2.4 Set up earlier Windows clients 95

5.2.5 Set up Linux clients 96

5.3 Dial-Out Access 96

5.3.1 Always-on dial-out 96

5.3.2 Failover dial-out 97

5.4 OoB Broadband Ethernet Access 99

5.5 Broadband Ethernet Failover 100

5.6 Cellular Modem Connection 101

5.6.1 Connect to the GSM HSUPA/UMTS carrier network 102

5.6.2 Connect to the CDMA EV-DO carrier network 103

5.6.3 Verify cellular connection 105

5.7 Cellular Operation 107

5.7.1 OoB access set up 107

5.7.2 Cellular failover setup 108

Advanced Console Server & RIM Gateway User Manual 5

Table of Contents

5.7.3 Cellular routing 109

5.7.4 Cellular CSD dial-in setup 109

5.8 Firewall & Forwarding 110

5.8.1 Configuring network forwarding and IP masquerading 111

5.8.2 Configuring client devices 113

5.8.3 Port / Protocol forwarding 115

5.8.4 Firewall rules 116

SSH TUNNELS & SDT CONNECTOR 120

6.1 Configuring for SSH Tunneling to Hosts 121

6.2 SDT Connector Client Configuration 121

6.2.1 SDT Connector client installation 121

6.2.2 Configuring a new gateway in the SDT Connector client 122

6.2.3 Auto-configure SDT Connector client with the user’s access privileges 124

6.2.4 Make an SDT connection through the gateway to a host 124

6.2.5 Manually adding hosts to the SDT Connector gateway 125

6.2.6 Manually adding new services to the new hosts 126

6.2.7 Adding a client program to be started for the new service 128

6.2.8 Dial in configuration 129

6.3 SDT Connector to Management Console 130

6.4 SDT Connector - telnet or SSH connect to serially attached devices 131

6.5 Using SDT Connector for out-of-band connection to the gateway 132

6.6 Importing (and exporting) preferences 133

6.7 SDT Connector Public Key Authentication 134

6.8 Setting up SDT for Remote Desktop access 134

6.8.1 Enable Remote Desktop on the target Windows computer to be accessed 134

6.8.2 Configure the Remote Desktop Connection client 136

6.9 SDT SSH Tunnel for VNC 138

6.9.1 Install and configure the VNC Server on the computer to be accessed 138

6.9.2 Install, configure and connect the VNC Viewer 140

6.10 Using SDT to IP connect to hosts that are serially attached to the gateway 141

6.10.1 Establish a PPP connection between the host COM port and console server 142

6.10.2 Set up SDT Serial Ports on console server 144

6.10.3 Set up SDT Connector to ssh port forward over the console server Serial Port 145

6.11 SSH Tunneling using other SSH clients (e.g. PuTTY) 145 ALERTS, AUTOMATED RESPONSE AND LOGGING 150

7.1 Configure Auto-Response 150

7.2 Check Conditions 152

7.2.1 Environmental 152

7.2.2 Alarms and Digital Inputs 153

7.2.3 UPS / Power Supply 153

7.2.4 UPS Status 154

7.2.5 Serial Login/Logout 154

7.2.6 ICMP Ping 155

7.2.7 Cellular Data 156

7.2.8 Custom Check 156

7.2.9 SMS Command 157

7.3 Trigger Actions 158

7.3.1 Send Email 158

7.3.2 Send SMS 158

7.3.3 Perform RPC Action 159

7.3.4 Run Custom Script 159

7.3.5 Send SNMP Trap 159

7.3.6 Send Nagios Event 159

7.4 Resolve Actions 160

7.5 Configure SMTP, SMS, SNMP and/or Nagios service for alert notifications 160

7.5.1 Send Email alerts 160

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7.5.2 Send SMS alerts 161

7.5.3 Send SNMP Trap alerts 162

7.5.4 Send Nagios Event alerts 164

7.6 Logging 164

7.6.1 Log storage 164

7.6.2 Serial port logging 165

7.6.3 Network TCP and UDP port logging 166

7.6.4 Auto-Response event logging 166

7.6.5 Power device logging 167

POWER, ENVIRONMENT & DIGITAL I/O 168

8.1 Remote Power Control (RPC) 168

8.1.1 RPC connection 168

8.1.2 RPC access privileges and alerts 172

8.1.3 User power management 172

8.1.4 RPC status 172

8.2 Uninterruptible Power Supply Control (UPS) 174

8.2.1 Managed UPS connections 174

8.2.2 Remote UPS management 177

8.2.3 Controlling UPS powered computers 178

8.2.4 UPS alerts 179

8.2.5 UPS status 179

8.2.6 Overview of Network UPS Tools (NUT) 181

8.3 Environmental Monitoring 183

8.3.1 Connecting the EMD and its sensors 183

8.3.2 Connecting sensors to ACM5000 and ACM5500s 184

8.3.3 Adding EMDs and configuring the sensors 186

8.3.4 Environmental alerts 188

8.3.5 Environmental status 188

8.4 Digital I/O Ports 189

8.4.1 Digital I/O Output Configuration 189

8.4.2 Digital I/O Input Configuration 190

8.4.3 High Voltage Outputs 190

AUTHENTICATION 192

9.1 Authentication Configuration 192

9.1.1 Local authentication 192

9.1.2 TACACS authentication 192

9.1.3 RADIUS authentication 193

9.1.4 LDAP authentication 194

9.1.5 RADIUS/TACACS user configuration 195

9.1.6 Group support with remote authentication 196

9.1.7 Remote groups with RADIUS authentication 197

9.1.8 Remote groups with LDAP authentication 198

9.1.9 Idle timeout 200

9.1.10 Kerberos authentication 200

9.1.11 Authentication testing 201

9.2 PAM (Pluggable Authentication Modules) 201

9.3 SSL Certificate 202 NAGIOS INTEGRATION 206

10.1 Nagios Overview 206

10.2 Central management and setting up SDT for Nagios 207

10.2.1 Set up central Nagios server 208

10.2.2 Set up distributed Opengear console servers 208

10.2.3 Set up SDT for Nagios on the central Nagios server 210

10.2.4 Set up the clients 211

10.3 Configuring Nagios distributed monitoring 212

10.3.1 Enable Nagios on the console server 213

Advanced Console Server & RIM Gateway User Manual 7

Table of Contents

10.3.2 Enable NRPE monitoring 214

10.3.3 Enable NSCA monitoring 214

10.3.4 Configure selected Serial Ports for Nagios monitoring 215

10.3.5 Configure selected Network Hosts for Nagios monitoring 216

10.3.6 Configure the upstream Nagios monitoring host 217

10.4 Advanced Distributed Monitoring Configuration 217

10.4.1 Sample Nagios configuration 217

10.4.2 Basic Nagios plug-ins 220

10.4.3 Additional plug-ins 220

10.4.4 Number of supported devices 222

10.4.5 Distributed Monitoring Usage Scenarios 223

SYSTEM MANAGEMENT 226

11.1 System Administration and Reset 226

11.2 Upgrade Firmware 227

11.3 Configure Date and Time 228

11.4 Configuration Backup 229

11.5 Delayed Configuration Commit 231

11.6 FIPS Mode 232 STATUS REPORTS 234

12.1 Port Access and Active Users 234

12.2 Statistics 234

12.3 Support Reports 235

12.4 Syslog 236

12.5 Dashboard 236

12.5.1 Configuring the Dashboard 237

12.5.2 Creating custom widgets for the Dashboard 238

MANAGEMENT 240

13.1 Device Management 240

13.2 Port and Host Logs 240

13.3 Terminal Connection 240

13.3.1 Web Terminal 241

13.3.2 SDT Connector access 242

13.4 Power Management 243 CONFIGURATION FROM THE COMMAND LINE 244

14.1 Accessing config from the command line 244

14.1.1 Serial Port configuration 246

14.1.2 Adding and removing Users 249

14.1.3 Adding and removing user Groups 250

14.1.4 Authentication 251

14.1.5 Network Hosts 251

14.1.6 Trusted Networks 253

14.1.7 Cascaded Ports 253

14.1.8 UPS Connections 254

14.1.9 RPC Connections 255

14.1.10 Environmental 256

14.1.11 Managed Devices 256

14.11.12 Port Log 257

14.1.13 Alerts 257

14.1.14 SMTP & SMS 260

14.1.15 SNMP 260

14.1.16 Administration 261

14.1.17 IP settings 261

14.1.18 Date & Time settings 262

14.1.19 Dial-in settings 262

14.1.20 DHCP server 263

14.1.21 Services 264

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14.1.22 NAGIOS 264

ADVANCED CONFIGURATION 266

15.1 Custom Scripting 266

15.1.1 Custom script to run when booting 266

15.1.2 Running custom scripts when alerts are triggered 266

15.1.3 Example script - Power cycling on pattern match 267

15.1.4 Example script - Multiple email notifications on each alert 268

15.1.5 Deleting configuration values from the CLI 268

15.1.6 Power cycle any device upon a ping request failure 270

15.1.7 Running custom scripts when a configurator is invoked 272

15.1.8 Backing-up the configuration and restoring using a local USB stick 272

15.1.9 Backing-up the configuration off-box 273

15.2 Advanced Portmanager 274

15.2.1 Portmanager commands 274

15.2.2 External Scripts and Alerts 275

15.3 Raw Access to Serial Ports 276

15.3.1 Access to serial ports 276

15.3.2 Accessing the console/modem port 276

15.4 IP- Filtering 277

15.5 SNMP Status Reporting 277

15.5.1 Retrieving status information using SNMP 278

15.5.2 Check firewall rules 278

15.5.3 Enable SNMP Service 279

15.5.4 /etc/config/snmpd.conf 284

15.5.5 Adding multiple remote SNMP managers 285

15.6 Secure Shell (SSH) Public Key Authentication 286

15.6.1 SSH Overview 286

15.6.2 Generating Public Keys (Linux) 286

15.6.3 Installing the SSH Public/Private Keys (Clustering) 287

15.6.4 Installing SSH Public Key Authentication (Linux) 287

15.6.5 Generating public/private keys for SSH (Windows) 289

15.6.6 Fingerprinting 290

15.6.7 SSH tunneled serial bridging 291

15.6.8 SDT Connector Public Key Authentication 293

15.7 Secure Sockets Layer (SSL) Support 294

15.8 HTTPS 294

15.8.1 Generating an encryption key 294

15.8.2 Generating a self-signed certificate with OpenSSL 294

15.8.3 Installing the key and certificate 295

15.8.4 Launching the HTTPS Server 295

15.9 Power Strip Control 295

15.9.1 The PowerMan tool 295

15.9.2 The pmpower tool 297

15.9.3 Adding new RPC devices 297

15.10 IPMItool 298

15.11 Custom Development Kit (CDK) 301

15.12 Scripts for Managing Slaves 301

15.13 SMS Server Tools 302

15.14 Multicast 302 APPENDIX A: Linux Commands & Source Code 304 APPENDIX B: Hardware Specification 310 APPENDIX C: Safety & Certifications 312 Appendix D: Connectivity, TCP Ports & Serial I/O 314 APPENDIX E: TERMINOLOGY 324 APPENDIX F: END USER LICENSE AGREEMENTS 328 APPENDIX G: SERVICE & STANDARD WARRANTY 334

Advanced Console Server & RIM Gateway User Manual 9

Table of Contents

10 Console Server & RIM Gateway User Manual

Introduction

THIS MANUAL

This Users Manual walks you through installing and configuring the following Opengear product lines:

- ACM5504-5-G-I, ACM5504-2-P, ACM5508-2-M and ACM5008-2-P Remote Infrastructure Management (RIM) gateways

- ACM5002, ACM5004, ACM5004-2, ACM5004-G, ACM5004-I, ACM5003-M & ACM5003-W Remote Infrastructure Management (RIM) gateways (with –SDC, -E and -F options) and ACM5004-G/GV (with –SDC and -E options) & ACM5005-G-I Cellular Routers

- IM4004-5 & IM4216-34-DAC (or DDC) Management Gateways

- IM4248-2-DAC (or DDC), IM4232-2-DAC (DDC), IM4216-2-DAC (DDC) & IM4208-2-DAC Infrastructure Managers

- CM4001, CM4008, CM4116-SAC, CM4116-SAC & CM4148-SAC Console Servers

- SD4001, SD4002 Secure Device Server

Each of these products is referred to generically in this manual as a console server. Where appropriate product groups may be referred to as RIM gateways or cellular routers or by specific product line name or product group (e.g. IM4200 family, ACM5500).

Manual Organization

This manual contains the following chapters:

1. Introduction An overview of the features of the console server and information on this manual

2. Installation Physical installation of the console server and the interconnecting of managed devices

3. System Configuration Covers initial installation and configuration of the console server on the network and the

services that will be supported

4. Serial & Network Covers configuring serial ports and connected network hosts, and setting up users

5. Firewall, Failover & OoB Describes setting up the firewall router functions and the high availability access features

of the console server

6. Secure Tunneling Covers secure remote access using SSH and configuring for RDP, VNC, HTTP, HTTPS

etc access to network and serially connected devices

7. Auto Response and Logs Explains the setting up of local and remote event/ data logs and configuring auto-

response actions to trigger events

8. Power & Environment Management of USB, serial and network attached power strips and UPS supplies. EMD

environmental sensor configuration

9. Authentication All access to the console server requires usernames and passwords which are locally or

externally authenticated

10. Nagios Integration Setting Nagios central management with SDT extensions and configuring the console

server as a distributed Nagios server

11. System Management Covers access to and configuration of services to be run on the console server

12. Status Reports View a dashboard summary and detailed status and logs of serial and network connected

devices (ports, hosts, power and environment)

13. Management Includes port controls and reports that can accessed by Users

14 Basic Configuration Command line installation and configuration using the config command

15. Advanced Config Advanced command line configuration activities using Linux commands

The latest update of this manual can be found online at www.opengear.com/download.html

12 Console Server & RIM Gateway User Manual

User Manual

Types of users

The console server supports two classes of users:

I. Firstly there are the administrative users who will be authorized to configure and control the console server; and to

access and control all the connected devices. These administrative users will be set up as members of the admin user group and any user in this class is referred to generically in this manual as the Administrator. An Administrator can access and control the console server using the config utility, the Linux command line or the browser based Management Console. By default the Administrator has access to all services and ports to control all the serial connected devices and network connected devices (hosts).

II. The second class of users embraces those who have been set up by the Administrator with specific limits of their

access and control authority. These users are set up as members of the users user group (or some other user groups the Administrator may have added). They are only authorized to perform specified controls on specific connected devices are referred to as Users. These Users (when authorized) can access serial or network connected devices; and control these devices using the specified services (e.g. Telnet, HHTPS, RDP, IPMI, Serial over LAN, Power Control). An authorized User also has a limited view the Management Console and can only access authorized configured devices and review port logs.

In this manual, when the term user (lower case) is used, it is referring to both the above classes of users. This document also uses the term remote users to describe users who are not on the same LAN segment as the console server. These remote users may be Users, who are on the road connecting to managed devices over the public Internet, or it may be an Administrator in another office connecting to the console server itself over the enterprise VPN, or the remote user may be in the same room or the same office but connected on a separate VLAN to the console server.

Management Console

The Management Console runs in a browser and provides a view of the console server and all the connected devices. Administrators can use the Management Console, either locally or from a remote location, to manage the console server,

users, ports, hosts, power devices and associated logs and alerts.

A User can also use the Management Console, but has limited menu access to control select devices, review their logs and access them using the in-built Web terminal or control power to them.

Advanced Console Server & RIM Gateway User Manual 13

Introduction

Text presented like this highlights important issues and it is essential you read and take head of these warnings

The console server runs an embedded Linux operating system, and experienced Linux and UNIX users may prefer to undertake configuration at the command line. You can command line access by dial-in or directly connecting to the console server’s serial console/modem port, or by using ssh or Telnet to connect to the console server over the LAN, or with PPTP, IPsec or OpenVPN.

Manual Conventions

This manual uses different fonts and typefaces to show specific actions: Note Text presented like this indicates issues to take note of

 Text presented with an arrow head indent indicates an action you should take as part of the procedure

Bold text indicates text that you type, or the name of a screen object (e.g. a menu or button) on the Management Console.

Italic text is also used to indicate a text command to be entered at the command line level.

Publishing history

Date Revision Update details

Jan 2010 3.8.4 SD4001 product Mar 2010 3.8.5 ACM5004-G, fixed Failover details and added DDNS June 2010 3.9 V3.1 (shadow password, deg F, SNMP, SMS gateway) and ACM5004-I Aug 2010 3.9.1 V3.2 (OpenVPN, Zenoss, config commit, Call Home) Dec 2010 4.0 V3.3 (Firewall router, Web Terminal, SNMP updates) June 2011 4.1 V3.4 (GPS support, SNMP traffic monitoring and IPv6, 32 port models, SMS over cellular) Oct 2011 4.2 V3.5 (Auto Response, IM4004-5) Nov 2011 4.3 V3.5.2u2 (PPTP, GRE, ext Groups, FTP server, multiple dial-in, pmshell update). Add IM4216-34 Feb 2012 4.4 V3.5.2u3 (Kerberos, Cisco RJ in SD4000, Add ACM5500, Remove KCS) April 2012 4.5 V3.5.2u13 (Cellular redial,

14 Console Server & RIM Gateway User Manual

Proper back-up systems and necessary safety devices should be utilized to protect against injury, death or property damage due to system failure. Such protection is the responsibility of the user.

This console server device is not approved for use as a life-support or medical system. Any changes or modifications made to this console server device without the explicit

approval or consent of Opengear will void Opengear of any liability or responsibility of injury or loss caused by any malfunction.

This equipment is for indoor use and all the communication wirings are limited to inside of the building.

User Manual

Opengear. Opengear provides this document “as is,” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.

Opengear may make improvements and/or changes in this manual or in the product(s) and/or the program(s) described in this manual at any time. This product could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes may be incorporated in new editions of the publication.

Advanced Console Server & RIM Gateway User Manual 15

Chapter 2: Installation

Model

Serial

Ports

USB

Ports

Network

Ports

Console

Port

Modem

(V.92)

Wireless

(Cell & WIFI)

Environment

Sensors

Pinout

Power

ACM5002

2 1 1 - -

Temp/probes

Ext AC/DC

ACM5004

4 1 1 - -

Temp/probes

Ext AC/DC

ACM5004-2

4 2 2 - -

Temp/probes

Ext AC/DC

ACM5003-M

3 1 1

Internal

Temp/probes

Ext AC/DC

ACM5003-W

3 1 1 - -

802.11

Temp/probes

Ext AC/DC

ACM5004-G/GV

4 1 1 - -

3G Cell

Temp/probes

Ext AC/DC

ACM5004-G-I

4* 1 1 - -

3G Cell

Temp & DI/O

Ext AC/DC

ACM5004-2-I

4* 2 2 - -

Temp & DI/O

Ext AC/DC

ACM5504-2-P

4 2 2 - - - -

PoE

ACM5504-5-G-I

4* 2 5 - -

3G Cell

Ext AC/DC

ACM5508-2-I

8* 2 2 - - - -

Ext AC/DC

ACM5508-2-M

8 2 2

Internal - -

Ext AC/DC

IM4248-2-DAC

3** 2 1

Internal

Opt ***

00/01/02

Dual AC

IM4248-2-DDC

3** 2 1

Internal

Opt ***

00/01/02

Dual DC

IM4232-2-DAC

3** 2 1

Internal

Opt ***

00/01/02

Dual AC

IM4232-2-DDC

3** 2 1

Internal

Opt ***

00/01/02

Dual DC

IM4216-2-DAC

3** 2 1

Internal

Opt ***

00/01/02

Dual AC

IM4216-2-DDC

3** 2 1

Internal

Opt ***

00/01/02

Dual DC

IM4208-2-DAC

3** 2 1

Internal

Opt ***

00/01/02

Dual AC

IM4208-2-DDC

3** 2 1

Internal

Opt ***

00/01/02

Dual DC

IM4216-34-DAC

3**

Internal

Opt ***

Dual AC

IM4004-5

4 2 5

External

Ext Cell

Ext AC/DC

CM4148-SAC

48 - 1 1 - - -

Single AC

CM4132-SAC

32 - 1 1 - - -

Single AC

CM4116-SAC

16 - 1 1 - - -

Single AC

CM4008

8 - 1 1 - - -

Ext AC/DC

CM4001

1 - 1 1 - - -

Ext AC/DC

SD4001

1* - 1 - - - -

DB9

Ext AC/DC

SD4002

2* - 1 - - - -

DB9

Ext AC/DC

INSTALLATION

This chapter describes how to install the console server hardware and connect it to controlled devices.

2.1 Models

There are multiple families and models, each with a different number of network/ serial /USB ports or power supply and wireless configurations:

* RS4232/422/485. All other models have RS232 serial ** These models have 2x USB2.0 and 1xUSB1.1 port. All other models have USB2.0 ports *** Internal cellular available as an option

The initial IM42xx models were superseded by IM42xx-X models (to provide additional flash and USB support). The IMG4004-5 is superseded by IM4004-5 with additional flash and USB support. The IMG4216-25 is superseded by IM4216-34 with additional Ethernet ports, flash and USB ports. The SD4008 is end of life (EoL) and is replaced with ACM5508-2-I. The KCS6000 family is EoL

16 Console Server & RIM Gateway User Manual

Feature by Model/Family

DHCP

DDNS

Mgt

LAN

WLAN

OoB

Failover

Auto

Response

Internal

Flash

FIPS

FTP &

TFTP

IPsec, PPTP & OpenVPN

ACM500x-x-x

yes

yes**

if -W

yes

2GB*

yes

ACM550x-x-x

yes

yes**

yes

4GB

yes

CM4xxx

yes

IM4004-5

yes

4GB

yes

IM4216-34

yes

16GB

yes

IM42xx-2-Xx

yes

16GB

yes

SD400x

yes

To avoid physical and electrical hazard please read Appendix C on Safety

Part # 509006 Part # 509007 Part # 509008 Part # 509009

IM4216-2 Infrastructure Manager IM4248-2 Infrastructure Manager IM4208-2 Infrastructure Manager IM4216-34 Management Gateway

Part # 440016

2 x Cable UTP Cat5 blue

Part # 319000 and 319001

Connector DB9F-RJ45S straight and DB9F-RJ45S cross-over

Part # 440001

Dual IEC AC power cord (DAC models only)

Part # 539001

Quick Start Guide and CD-ROM

User Manual

The various product families support different software features:

* Option for ACM5002. ACM5003-M and ACM5004 only ** ACM500x-2, ACM550x-2 & ACM5504-5-G-I models only

The sections below show the components shipped with each of these models.

2.1.1 IM4208-2, IM4216-2, IM4232-2, IM4248-2 and IM4216-34 kit components

 Unpack your IM42xx (IM4208-2, IM4216-2, IM4232-2, IM4248-2 Infrastructure Manager or IM4216-34

Management Gateway) kit and verify you have all the parts shown above, and that they all appear in good working order

 If you are installing your IM42xx in a rack you will need to attach the rack mounting brackets supplied with the

Advanced Console Server & RIM Gateway User Manual 17

unit, and install the unit in the rack. Take care to head the Safety Precautions listed in Appendix C

Chapter 2: Installation

Part # 509010

IM4004-5 Management Gateway Part # 440016

2 x Cable UTP Cat5 blue

Part # 319000 and 319001

Connector DB9F-RJ45S straight and DB9F-RJ45S cross-over

Part # 450006 and 440001

Power Supply 5VDC 2.0A IEC Socket and AC power cable

Part #539000

Quick Start Guide and CD-ROM

Part # 509001 Part # 509002

CM4116 Console Manager CM4148 Console Server

Part # 440016

2 x Cable UTP Cat5 blue

Part # 319000 and 319001

Connector DB9F-RJ45S straight and DB9F-RJ45S cross-over

Part # 440001

IEC AC power cord

Part # 539001

Quick Start Guide and CD-ROM

 Proceed to connect your IM42xx to the network, to the serial ports of the controlled devices, and to power as

outlined below

Note The IM4216-2-DDC, IM4232-2-DDC, IM4248-2-DDC and IM4216-34-DDC products are DC powered and the kits

do not include an IEC AC power cord

2.1.2 IM4004-5 kit components

 Unpack your IM4004-5 kit and verify you have all the parts shown above, and that they all appear in good working

order

 Proceed to connect your IM4004-5 to the network, the serial ports, USB ports and LAN ports of the controlled

devices and to the AC power as shown below

2.1.3 CM4116, CM4132 and CM4148 kit components

 Unpack your CM4116 (or CM4132/CM4148) kit and verify you have all the parts shown above, and that they all

appear in good working order

 If you are installing your CM4116 (or CM4132/CM4148) in a rack you will need to attach the rack mounting

brackets supplied with the unit, and install the unit in the rack. Take care to head the Safety Precautions listed in Appendix C

18 Console Server & RIM Gateway User Manual

Part # 509000

CM4008 Console Manager Part # 440016

2 x Cable UTP Cat5 blue

Part # 319000 and 319001

Connector DB9F-RJ45S straight and DB9F-RJ45S cross-over

Part # 450006 and 440001

Power Supply 5VDC 2.0A IEC Socket and AC power cable

Part #539000

Quick Start Guide and CD-ROM

Part # 509003 Part # 509005

CM4001 Console Manager SD4002 Device Server

Part # 440016

2 x Cable UTP Cat5 blue

Part # 319017 and 319018

Connector DB9F-RJ45S straight and DB9F-RJ45S crossover

Part # 4500XX

Power Supply 12VDC 1.0A Wall mount

Part # 539000

Quick Start Guide and CD-ROM

User Manual

 Proceed to connect your CM4116 (or CM4132/CM4148) to the network, to the serial ports of the controlled

devices, and to power as outlined below

2.1.4 CM4008 kit components

 Unpack your CM4008 kit and verify you have all the parts shown above, and that they all appear in good working

order

 Proceed to connect your CM4008 to the network, the serial ports of the controlled servers and AC power as

shown below

2.1.5 CM4001 and SD4002 kit components

 Unpack your CM4001 (or SD4002) and verify you have all the parts shown above, and that they all appear in

good working order

 Proceed to connect your CM4001 (or SD4002) to the network, to the serial port of the controlled device and to

power as outlined below

Advanced Console Server & RIM Gateway User Manual 19

Chapter 2: Installation

Part # 509068

SD4001 Serial Device Server Part # 319018

Connector DB9F to RJ45 crossover

Part # 450026

Universal Input 12 VDC Wall mount Power Supply Part # 539000

Quick Start Guide and CD-ROM

Part # 509054 Part # 509055 Part # 509056 Part # 509057 Part # 509058 Part # 509059 Part # 509000 Part # 509073

ACM5002 Advanced Console Server ACM5003-M ACM5003-W ACM5004 ACM5004-2 ACM5004-G ACM5004-G-I ACM5004-2-I

Part # 440016

2 x Cable UTP Cat5 blue

Part # 3190014 and 3190015

Cisco Connector DB9F-RJ45 straight and DB9F-RJ45 cross-over

Part # 4500XX

Power Supply 12VDC 1.0A Wall mount

Part #539000

Quick Start Guide and CD-ROM

2.1.6 SD4001 kit components

 Unpack your SD4001 and verify you have all the parts shown above, and that they all appear in good working

order

 Proceed to connect your SD4001 to the network, to the serial port of the controlled device and to power as

outlined below

2.1.7 ACM5000 kit components

 Unpack your ACM5000 kit and verify you have all the parts shown above, and that they all appear in good

working order. The ACM5004-G has an external 3G aerial to be attached.

 Proceed to connect your ACM5000 to the network, the serial ports of the controlled servers and AC power as

20 Console Server & RIM Gateway User Manual

shown below

Part # 509110 Part # 509109 Part # 509108 Part # 509115 Part # 509107

ACM5508-2-M RIM Gateway ACM5508-2-I RIM Gateway ACM5504-5-G-I RIM Gateway ACM5504-5-GV-I RIM Gateway ACM5504-2-P RIM Gateway

Part # 440016

2 x Cable UTP Cat5 blue

Part # 3190014 and 3190015

Cisco Connector DB9F-RJ45 straight and DB9F-RJ45 cross-over

Part # 4500--

Power Supply 12VDC 1.0A Wall mount

Part #539000

Quick Start Guide and CD-ROM

To avoid electrical shock the power cord grounding conductor must be connected to ground

User Manual

2.1.8 ACM5500 kit components

 Unpack your ACM5000 kit and verify you have all the parts shown above, and that they all appear in good

working order

 The ACM5004-5-G(V)-I also has an external 3G aerial to be attached  Proceed to connect your ACM5500 to the network, serial and USB ports of the controlled devices, environmental

monitors and AC power as shown below

2.2 Power Connection

2.2.1 IM4216-34-DAC, IM4208-2-DAC, IM4216-2-DAC, IM4232-2-DAC and IM4248-2-DAC power

These standard IM42xx and IM4216-34 console servers all have dual universal AC power supplies with auto failover built in. These power supplies each accept AC input voltage between 100 and 240 VAC with a frequency of 50 or 60 Hz and the total power consumption per console server is less than 30W. Two IEC AC power sockets are located at the rear of the metal case, and these IEC power inlets use conventional IEC AC power cords. Power cords for various regions are available, although the North American power cord is provided by default. There is a warning notice printed on the back of each unit.

2.2.2 CM4116-SAC, CM4132-SAC and CM4148-SAC power

These standard CM4116, CM4132 and CM4148 models have a built-in universal auto-switching AC power supply. This power supply accepts AC input voltage between 100 and 240 VAC with a frequency of 50 or 60 Hz and the power consumption is less than 20W.

Advanced Console Server & RIM Gateway User Manual 21

Chapter 2: Installation

To avoid electrical shock the power cord grounding conductor must be connected to ground

CM4116, CM4132 and CM4148 models have an IEC AC power socket located at the rear of the metal case. This IEC power inlet uses a conventional IEC AC power cord, and the power cords for various regions are available. (The North American power cord is provided by default). There is a warning notice printed on the back of each unit.

2.2.3 IM4004-5 and CM4008 power

The IM4004-5 and CM4008 are supplied with an external power supply unit. This unit accepts an AC input voltage between 100 and 250 VAC with a frequency of 50Hz or 60Hz. The power supply has an IEC AC power socket, which accepts a conventional IEC AC power cord. The power cord for North American is provided by default. The 5V DC connector from the power supply plugs into the 5VDC power socket on the rear of the IM4004-5 or CM4008 chassis.

 Plug in the AC power cable and the DC power cable and turn AC power On  Confirm the Power LED is lit (Note: When you have applied power to the CM4008 you will also observe the LEDs

P1 through P8 light up in sequence)

2.2.4 CM4001/ SD4002 and SD4001 power

The CM4001/ SD4002 and SD4001 models are each supplied with an external DC wall mount power supply. A specific power supply models for each region will have been supplied (as specified by the –US, -EU, -UK –JP or –AU

extension to the part number) The 12V DC connector from the power supply unit plugs into the DC power socket on the side of the console server

casing

 Plug in the power supply AC power cable and the DC power cable  Turn on the AC power and confirm the console server Power LED (PWR) is lit.

Note: When you first apply power to the SD4002/ CM4001 you will observe the Local and Serial LEDs flashing alternately) The CM4001/SD4002 can also be powered directly from any +9V DC to +48V DC power source by connecting the DC

power lines to the IN-GND and IN-VIN+ screw jacks.

2.2.5 ACM500x, ACM500x-2, ACM500x-M/W/I/G and ACM500x-SDC power

All the ACM5000 models are supplied with an external AC-12VDC wall mount power supply. This comes with a selection of wall socket adapters for each geographic region (North American, Europe, UK, Japan or Australia). The 12V DC connector from the power supply unit plugs into the 12VDC (PWR) power jack on the side of the console server casing

 Plug in the power supply AC power cable and the DC power cable  Turn on the AC power and confirm the console server Power LED (PWR) is lit

22 Console Server & RIM Gateway User Manual

The ACM5000 models can also be powered from an external +9V DC to +30V DC power source - by connecting the DC power lines to a power plug that plugs into the 12VDC (PWR) jack.

Similarly the ACM5000 can be powered by connecting an external 9V AC to 24V AC power source to this jack.

The industrial ACM5004-2-I model also can be powered externally by connecting a +9 to +30V DC power source to the DC PWR and GND connectors on the green screw terminal block on the side of the unit.

The industrial ACM5508-2-I and ACM5504-5-G-I models also can be powered externally by connecting a +9 to +30V DC power source to the EXT 9-30V DC and GND connectors on the green screw terminal block on the side of the unit.

Note

All ACM5000 models can also be ordered with the -SDC option. These units are supplied with an external DC-DC power converter. This converter has an integrated power cable/connector that plugs into the 12VDC (PWR) connector on the ACM5000. The input voltage for the DC-DC converter is plus or minus 36V DC to 72V DC

Note

An external DC-DC power converter can be ordered as an accessory with any

ACM5500 RIM gateway. This converter has an integrated power cable/connector that

plugs into the 12VDC (PWR) connector on the ACM5500. The input voltage for the DC- DC converter is plus or minus 36V DC to 72V DC

User Manual

2.2.6 ACM5508-2-M, ACM5508-2-I, ACM5504-5-G-I, ACM5504-5-GV-I and ACM5504-2-P power

All the ACM5500 models are supplied with an external AC-12VDC wall mount power supply. This comes with a selection of wall socket adapters for each geographic region (North American, Europe, UK, Japan or Australia). The 12V DC connector from the power supply unit plugs into the 12VDC (PWR) power jack on the side of the console server casing

 Plug in the power supply AC power cable and the DC power cable  Turn on the AC power and confirm the console server Power LED (PWR) is lit

The ACM5500 models can also be powered from an external +9V DC to +30V DC power source - by connecting the DC power lines to a power plug that plugs into the 12VDC (PWR) jack.

Similarly the ACM5500 can be powered by connecting an external 9V AC to 24V AC power source to this jack.

The ACM5504-2-P can be PoE powered using 802.3af compliant power sources.

2.2.7 IM4216-34-DDC, IM4208-2-DDC, IM4216-2-DDC, IM4232-2-DDC and IM4248-2-DDC power

The IM42xx and IM4216-34 DDC console servers all have dual DC power supplies with auto failover built in. To connect to the DC input supply:

 Strip the DC wire insulation to expose approximately 0.4 inch (10 mm) of conductor

Advanced Console Server & RIM Gateway User Manual 23

Chapter 2: Installation

The safety covers are an integral part of the DDC product. Do not operate the unit without the safety cover installed.

Any exposed wire lead from a DC-input power source can conduct harmful levels of electricity. So ensure that no exposed portion of the DC-input power source wire extends from the terminal block plug and safety cover

 Connect the safety ground wire to the ‘E’ safety ground terminal on the terminal block first. The DDC is floating

(w.r.t. Earth), however the safety terminal on the three way screw terminal block connects to Earth or Chassis Ground

 Connect the power wires to the appropriate terminals of the terminal block:

The ‘+’ Terminal on the four way screw terminal block should always be connect to the more positive voltage (from 0V to +48 V)

The ‘-‘ terminal on the four way screw terminal block should connect to the more negative voltage (from -48V to 0V)

So the connections for -48 Volt DC input power are:

The connections for -48 Volt DC input power are:

 Tighten the terminal screw to a torque of 8.0 ± 0.5 in-lb (0.93 ± 0.05 N-m)  Repeat the connection steps above for the second power supply  Turn on the DC power

2.3 Network Connection

The RJ45 LAN ports are located on the front panel of the rack-mount CM41xx and IM42xx console servers. The RJ45 LAN ports are located on the side of the smaller ACM5500, ACM5000, CM4001/8 and SD4001/2 units.

All physical connections are made using industry standard Cat5 cabling and connectors. Ensure you only connect the LAN port to an Ethernet network that supports 10Base-T/100Base-T.

For the initial configuration of the console server you must connect a computer to the console server’s principal network port. This port is labeled NETWORK (on IM4004-5), NETWORK1 (on IM4200), LAN (on ACM5500, CM4000 and SD4000), LAN USB1 (on ACM5000).

24 Console Server & RIM Gateway User Manual

User Manual

2.4 Serial Port Connection

Console servers all come with one to forty eight serial ports, marked SERIAL or SERIAL PORTS. These ports connect to serially Managed Devices. Each console server also has either a dedicated Local Console (or modem) port marked LOCAL or CONSOLE, or one or its SERIAL ports can be software configured in Local Console mode. This Local Console port can be used for local command line access (or external serial modem out of band connection).

- All console server models except the SD4001, ACM5000 and ACM5500 have a dedicated DB9 Local Console

port. This DB9 connector is located on the front of the CM4100, IM4004-5 and IM4200 models and on the rear of the CM4001 and CM4008.

- The ACM5002 (and ACM5003/5004) model has two (or three or four) SERIAL PORTS presented as RJ45 ports

1-4. Similarly the ACM5504 and ACM5508 models have four or eight SERIAL PORTS presented as RJ45 ports 1-8. Port 1 on all these models by default is configured in Local Console mode

- The SD4002 has two DB9 serial ports (Ports 1-2). By default Port 1 is configured in Local Console (modem)

mode. Similarly the SD4001 has one DB9 serial port and by default it is configured in Local Console (modem) mode

Conventional Cat5 cabling with RJ45 jacks is generally used for serial connections. Opengear supplies an extensive range of cables and adapters that may be required to connect to the more popular servers and network appliances.

These are also overviewed in Appendix D - Connectivity and Serial I/O. More detailed information is available online at http://www.opengear.com/cabling.html

Before connecting the console port of an external device to the console server serial port, confirm that the device does support the standard RS-232C (EIA-232).

The console servers come with one to forty eight serial connectors for the RS232 serial ports:

- The SD4001 and SD4002/CM4001 models have DB9 serial port connectors. All other models have RJ45 serial

port connectors

- The RJ45 serial ports are located on the rear panel of the IM4004-5 and CM4008; on the front face of the

ACM5000 and ACM5500; and on the front panel of the rack mount IM4216-34, CM4100 and IM4200

- The ACM5000, ACM5500 and IM4216-34 models have Cisco serial pinouts on the RJ45 connectors (refer 2.4.3

below)

- The CM4100, CM4000 and IM4004-5 models have Opengear Classic RJ45 pinout (refer 2.4.1).

- The IM4200 console servers are available with a selection of alternate RJ45 pinouts e.g. the IM4208-2, IM4216-2

and IM4248-2 console servers have three RJ45 pinout configurations available - Opengear Classic, Cisco Straight or Cyclades/Cisco Rolled (refer 2.4.1)

These alternate pinouts need to be specified in the part number at the time of order e.g. to order an IM4248-2 dual power supply AC USA model, specify:

 IM4248-2-DAC-US-X0 for a unit equipped with standard Opengear Classic RJ pinouts  IM4248-2-DAC-US-X1 for a unit equipped with Cyclades RJ pinouts (rolled cable connection)  IM4248-2-DAC-US-X2 for a unit equipped with Cisco RJ pinouts (straight through cable)

Some console server models support RS-422 and RS-485 as well as RS-232:

- The four RJ45 serial ports on the ACM5004-2-I and ACM5504-5-G-I are each RS-232/422/485 software selectable - as are the eight RJ45 serial ports on the ACM5508-2-I

- The SD4002 has one DB9 RS-232 serial port (Port 1) and one DB9/connector block RS-232/422/485 software selectable serial port (Port 2)

- Similarly the SD4001 has one DB9 RS-232 serial port which can be hardware selected to be RS-232 or RS422/485

Advanced Console Server & RIM Gateway User Manual 25

Model

Serial Port

Dedicated Console/

Modem port

Connectors

Pinout

RS232

RS422/485

ACM500x

2,3,4

X2 Cisco Y N

ACM5004-I

X2 Cisco Y Y

ACM550x

4,8

X2 Cisco Y N

ACM550x-I

4,8

X2 Cisco Y Y

IM42xx-2

8,16,32,48

X0 Classic or X1 Avocent or X2 Cisco

Y N Y

IM4216-34

X2 Cisco Y N

IM4004-5

X0 Classic

Y N Y

CM41xx

16,48

X0 Classic

Y N Y

CM4008 8 RJ

X0 Classic

Y N Y

CM4001

DB9

DB9 Y N

SD4001 1 DB9

DB9 Y Y

SD4002 2 DB9

DB9

Y(1 port)

SIGNAL

DEFINITION

DIRECTION

RTS

Request To Send

Output

DSR

Data Set Ready

Input

DCD

Data Carrier Detect

Input

RXD

Receive Data

Input

TXD

Transmit Data

Output

GND

Signal Ground

DTR

Data Terminal Ready

Output

CTS

Clear To Send

Input

SIGNAL

DEFINITION

DIRECTION

RTS

Request To Send

Output

DTR

Data Terminal Ready

Output

TXD

Transmit Data

Output

GND

Signal Ground

CTS

Clear To Send

Input

RXD

Receive Data

Input

DCD

Data Carrier Detect

Input

- Refer Appendix D - Connectivity and Serial I/O for RS422/485 pinout and connection details

So in summary:

Chapter 2: Installation

*The first serial port can be reassigned to be a console/modem port

2.4.1 Opengear Classic RJ45 pinout (option –X0) The CM4000, CM4100 and IM4004 models have the Opengear Classic RJ45 pinout shown below. The IM4200 console

servers are also available with this RJ45 pinout as an option:

2.4.2 Cisco Rolled (Cyclades) RJ45 pinout (option -X1) The IM4200 console servers are the only products which are available with this RJ45 pinout option. This makes it easy to

replace Avocent Cyclades products, and is convenient for use with rolled RJ-45 cable:

26 Console Server & RIM Gateway User Manual

DSR

Data Set Ready

Input

SIGNAL

DEFINITION

DIRECTION

CTS

Clear To Send

Input

DSR

Data Set Ready

Input

RXD

Receive Data

Input

GND

Signal Ground

GND

Signal Ground

TXD

Transmit Data

Output

DTR

Data Terminal Ready

Output

RTS

Request To Send

Output

User Manual

2.4.3 Cisco RJ45 pinout (option -X2) The ACM5000, ACM5500 and IM4216-34 models have Cisco serial pinouts on its RJ45 connectors. The IM4200 console

servers are also available with this RJ45 pinout. This provides straight through RJ-45 cable to equipment such as Cisco, Juniper, SUN, and many more:

2.5 USB Port Connection

Most console server models have external USB ports and these ports are mostly USB2.0. They can be used for:

 connecting to USB consoles of Managed Devices (e.g. for managing UPS supplies)  attaching other external USB peripherals (e.g. an external USB memory stick or modem)  adding supported Sierra Wireless cellular USB modems  plugging in USB hubs to provide additional ports

Some console server models also have a USB1.1 port and this is best reserved for use with an external USB memory stick dedicated to recovery firmware boot images/ extended log file storage etc.

 The IM42xx-2-DAC-X2-G and IM42xx-2-DAC-X0-G models have one USB1.1 port on the front face and one USB 2.0

port at the rear face. This USB2.0 port uses a micro-AB USB connector so an adapter cable is also included. These

models also have 16GB flash installed internally via a USB 2.0 flash drive for improved logging.

 All the other models in the IM42xx-X family (IM42xx-2-DxC-Xx models such as IM4208-2-DAC-X0, IM4248-2-DDC-X2

and IM4216-34-DAC-X2) have one USB1.1 port on the front face and two additional USB 2.0 ports at the rear face

(adjacent to modem jack). These IM42xx-X models also have an internal 16GB flash drive.

 The ACM5500 and IM4004-5 models all have an internal 4GB USB flash drive as well as two unallocated external

USB2.0 ports

 The ACM5000 models have two USB2.0 ports. However one or both of these may be pre-allocated internally. For

example the ACM5004-W has one internal USB committed for the 802.11 adapter, so there is only one external USB port free. Similarly with ACM5004-F model an internal USB flash is fitted, using up one of the two USB2.0 ports

2.6 Fitting Cellular SIM and Antennas

The ACM5504-5-G-I, ACM5004-G and ACM5004-G-I each has an internal 3G cellular modem that requires at least one (or more) SIM cards to be installed and at least one external antenna to be attached. The ACM5004-GV also has an internal cellular modem requiring external antenna connection however the Verizon network does not require a SIM card.

Advanced Console Server & RIM Gateway User Manual 27

Chapter 2: Installation

You must install the SIM card before powering on the device. For the ACM5004-G/G-I unscrew the cover plate on the side of the

insert the SIM into the SIM garage then screw the cover plate back on. The ACM5004-5-G-I can hold two SIM cards from alternate carriers,

however only requires one SIM to operate. Unscrew the SIM card

access panel and insert the first carrier SIM card in the top SIM slot with contacts facing downward and the notch to RHS. A second carrier SIM can then be installed in the slot underneath the first. screw the cover

plate back on.

The IM42xx-2-DAC-X2-G and IM42xx-2-DAC-X0-G models have an internal 3G cellular modem that requires a SIM card and external antenna.

All the other IM4200, ACM5000, ACM5500 and IM4004-5 models support an external USB cellular modem. Such modems have internal antennas however they may benefit from an external antenna.

2.6.1 ACM5004-G/G-I and ACM5504-5-G-I SIM

The ACM5004-G/G-I and ACM5004-5-G-I models work with GSM carriers globally. Your carrier will provide you with a SIM card for activating you data plan.

2.6.2 ACM5004-G/G-I/GV and ACM5504-5-G-I antenna Screw the provided antenna on to have MAIN SMA antenna connector on the rear of the ACM5004-G/GI. Then place the

unit and/or aerial in a location that will ensure the best signal. The ACM5504-5-G-I, ACM5004-G-I and current revisions of the ACM5004-G/GV all come with dual SMA antenna

connectors. The AUX connector can be used for receive diversity. This requires an external antenna (accessory Part#

569006) and cable (Part# 449041). With the ACM5504-5-G-I and ACM5004-G-I models, the AUX connector can also be used for GPS. An external GPS

passive antenna with magnetic base, SMA connector and 2 meter cable is available (Part # 569008).

Note The ACM5004-G/G-I/GV has two cellular status LEDs. The SIM LED on top of unit should go on solid when the

ACM5004-G/G-I has been powered and a SIM card has been inserted and detected. The WWAN LED on top of unit should go on at a fast blink once a radio connection has been established with

your cellular carrier (i.e. after an APN has been properly configured). WWAN LED Status:

Off: In reset mode or not powered. Slow blink: Searching for service. Solid Green: Active service with no traffic detected. Fast Blink: Active service with traffic (blink rate is proportional to traffic detected)

2.6.3 IM42xx-2-DAC-X2-G and IM42xx-2-DAC-X0-G

The IM42xx-2-DAC-X2-G and IM42xx-2-DAC-X0-G models have an internal 3G-GSM HSUPA/UMTS cellular modem (and an internal 16GB flash memory and an additional USB port at the rear). They are also supplied with an external antenna with extension cable, and a USB adapter cable.

28 Console Server & RIM Gateway User Manual

Before powering on the console server:

 Your carrier will provide you with a SIM card. Insert the SIM card

with contacts facing upward. It will lock into place

 Screw the external antenna coax cable onto the MAIN screw mount

SMA connector on the rear of the console server

 The AUX connector can be used either for receive diversity

(requires external antenna Part# 569006 and cable Part# 449041) or for GPS (requires external GPS passive antenna with cable

Part# 569008).

User Manual

2.6.4n External USB cellular modems

All the IM42xx-X models support external USB GSM/HSPA or CDMA/EV-DO cellular modems from Sierra Wireless. The USB modem attaches to one of the rear USB 2.0 ports on the IM4200-DAC-X2 via the modem’s USB adapter cable. Similarly external USB cellular modem can be attached to the USB ports on any ACM5000 or an IM4004-5.

External modems have their own internal antennas however they generally benefit from an external antenna.

2.7 Digital I/O and Environmental Sensors

Any ACM5000 or ACM5500 model with an –I in the model number, or any ACM5000 with the –E option all ship with an external green connector block for attaching environmental sensors and digital I/O devices.

Plug in this block and screw in any external devices. On the ACM5508-2-I, ACM5504-5-G-I, ACM5004-2-I and ACM5004-G-I models this block can also be used for

connecting the external DC power source. Refer Chapter 8 for further details.

Advanced Console Server & RIM Gateway User Manual 29

Chapter 3: Initial System Configuration

SYSTEM CONFIGURATION

This chapter provides step-by-step instructions for the initial configuration of your console server, and connecting it to the Management or Operational LAN. This involves the Administrator:

 Activating the Management Console  Changing the Administrator password  Setting the IP address console server’s principal LAN port  Selecting the network services to be supported

This chapter also discusses the communications software tools that the Administrator may use in accessing the console server, and the configuration of the additional LAN ports.

3.1 Management Console Connection

Your console server comes configured with a default IP Address 192.168.0.1 Subnet Mask 255.255.255.0

 Directly connect a Computer to the console server

Note For initial configuration it is recommended that the console server be connected directly to a single Computer.

However, if you choose to connect your LAN before completing the initial setup steps, it is important that:

 you ensure there are no other devices on the LAN with an address of 192.168.0.1  the console server and the computer are on the same LAN segment, with no interposed router appliances

3.1.1 Connected computer set up

To configure the console server with a browser, the connected PC/workstation should have an IP address in the same range as the console server (for example, 192.168.0.100):

 To configure the IP Address of your Linux or Unix computer simply run ifconfig  For Windows PCs (Win9x/Me/2000/XP/Vista/7/NT):

 Click Start -> (Settings ->) Control Panel and double click Network Connections (for 95/98/Me, double

click Network).

 Right click on Local Area Connection and select Properties.  Select Internet Protocol (TCP/IP) and click Properties.  Select Use the following IP address and enter the following details:

o IP address: 192.168.0.100 o Subnet mask: 255.255.255.0

 If you want to retain your existing IP settings for this network connection, click Advanced and Add the above

as a secondary IP connection.

 If it is not convenient to change your computer network address, you can use the ARP-Ping command to reset the

console server IP address. To do this from a Windows PC:

 Click Start -> Run (or select All Programs then Accessories then Run).  Type cmd and click OK to bring up the command line.  Type arp –d to flush the ARP cache.  Type arp –a to view the current ARP cache (this should be empty).

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Opengear ACM5000, CM4000, SD4000, ACM5500, IM4000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual