OpenEye OE4 User Manual
Hybrid Video Recorder
Hardware Manual
H-Series
OE4-H4U48016
OE4-H4U48008
XR-Series
OE4-XR48032
OE4-XR48016
OE4-XR24032
OE4-XR24016
OE4-XR24008
X-Series
OE4-X24016
OE4-X24008
OE4-X24016E
OE4-X12016
OE4-X12008
OE4-X12004
www.openeye.net
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OpenEye® X & Xr-Series HVR
Hardware Manual
Manual Edition 29060AB – NOVEMBER 2009
©2000-2009, OPENEYE
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as expressed in the Software
License Agreement. OPENEYE shall not be liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information
remains with recipient. In no event shall OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other damages
whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if
OPENEYE has been advised of the possibility of such damages or whether in an action, contract or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to OPENEYE. OPENEYE,
OpenEye, HDDR, and High Definition Digital Recorder are registered trademarks of OPENEYE in the United States and elsewhere; Windows,
and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or
registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
information.
OPENEYE
Liberty Lake, WA ● U.S.A.
29190AB iii
IMPORTANT SAFEGUARDS
1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other
instruction
2. Power Sources – This product should be operated only from the type of power source indicated on the label. If not sure of the
type of power supply to your home or business, consult product dealer or local power company
3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to
protect it from overheating, and these openings must not be blocked or covered. The product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered
to.
4. Heat – The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products that
produce heat.
5. Water and Moisture – Do not use this product near water. Do not exceed the humidity specifications for the product as detailed in
the Appendix section in this manual
6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp
cloth for cleaning.
7. Power Cord Protection – Power-supply cords should be routed so that they are not likely to be walked on or pinched by items
placed against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the
product.
8. Overloading – Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire
or electrical shock.
9. Lightning – For added protection for this product during storm, or when it is left unattended and unused for long periods, unplug it
from the wall outlet. This will prevent damage to the product due to lightning and power line surges.
10. Object and Liquid Entry Points – Never insert foreign objects into the HVR, other than the media types approved by OpenEye,
as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any
kind on the product.
11. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious
personal injury and serious damage to the product.
12. Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury.
13. Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious
damage to the product.
14. Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken and may cause serious personal injury
and product malfunction.
iv
IMPORTANT SAFEGUARDS, continued
15. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following
conditions:
When the power-supply cord or plug is damaged.
If liquid has been spilled, or objects have fallen into the unit.
If the unit has been exposed to rain or water.
If the unit does not operate normally by following the operating instructions. Adjust only those controls that are covered by the
operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a
qualified technician to restore the unit to its normal operation.
If the unit has been dropped or the enclosure has been damaged.
When the unit exhibits a distinct change in performance – this indicates a need for service.
16. Servicing – Do not attempt to service this product as opening or removing covers may expose the user to dangerous voltage or
other hazards. Refer all servicing to qualified personnel.
17. Replacement Parts – When replacement parts are required, be sure the service technician has used replacement parts specified
by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric
shock or other hazards.
18. Safety Check – Upon completion of any service or repairs to this unit, ask the service technician to perform safety checks to
determine that the unit is in proper operating condition.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity of this product when
shipping or moving, repackage the unit as it was originally received from the manufacturer.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic objects in contact with this product for
extended periods of time. Rubber or plastic objects left in contact with this product for extended periods of time will leave marks on the
finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.
NOTES ON LOCATING
Place this unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or inclined stand.
If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the sound may be distorted. If this happens,
place the HVR away from the TV, radio, or VCR.
29190AB v
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do not use any type of
solvent, such as thinner and benzene, as they may damage the surface of the HVR.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.
NOTES ON MAINTENANCE
This HVR is designed to last for long periods of time. To keep the HVR always operational we recommend regular inspection maintenance
(cleaning parts or replacement). For details, contact the nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation damages the HVR. Read the following information carefully.
Moisture condensation occurs during the following cases:
When this product is brought directly from a cool location to a warm location.
When this product is moved to a hot and humid location from a cool location.
When this product is moved to a cool and humid location from a warm location.
When this product is used in a room where the temperature fluctuates.
When this product is used near an air-conditioning unit vent
When this product is used in a humid location.
Do not use the HVR when moisture condensation may occur.
If the HVR is used in such a situation, it may damage discs and internal parts. Remove any CD discs, connect the power cord of the HVR to
the wall outlet, turn on the HVR, and leave it for two to three hours. After two to three hours, the HVR will warm up and evaporate any
moisture. Keep the HVR connected to the wall and moisture will seldom occur.
vi
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
29190AB vii
RACK MOUNT INSTRUCTIONS
Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack
environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment
compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
Reduced Air Flow – Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the
equipment is not compromised.
Mechanical Loading – Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven
mechanical loading.
Circuit Overloading – Consideration should be given to the connection of the equipment to the supply circuit and the effect that
overloading of the circuits might have on over current protection and supply wiring. Appropriate consideration of equipment nameplate
ratings should be used when addressing this concern.
Grounding – Grounding of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (e.g. use of power strips).
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.
UL NOTICE
Underwriters Laboratories Inc. has not tested the performance or reliability of the security or signaling aspects of this product. UL has only
tested for fire, shock and casualty hazards as outlined in UL’s Standard for Safety UL 60950-1. UL Certification does not cover the
performance or reliability of the security or signaling aspects if this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR
CERTIFICATIONS WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING
RELATED FUNCTIONS OF THIS PRODUCT.
viii
CE NOTICE
This product is in conformity with the following European Directives:
ELECTROMAGNETIC COMPATIBILITY DIRECTIVE, 89/336/EEC
(as amended by 92/31/EECand by Article 5 of 93/68/EEC)
per the provisions of:
EN 55022:1994 EN 55024:1998 EN 61000-4-4:1995
EN 61000-3-2:1995 CISPR 24:1997 EN 61000-4-5:1995
EN 61000-3-3:1995 EN 61000-4-2:1995 EN 61000-4-6:1995
CISPR 22:1997 EN 61000-4-3:2002 EN 61000-4-11:1994
LOW VOLTAGE DIRECTIVE, 73/23/EEC
(as amended by Article 13 of 93/68/EEC)
per the provisions of:
EN 60950-1: 2001
Standard Warranty
OpenEye warrants all new products to be free from defects in workmanship and material under normal use for a period of two years after
the date of purchase. Any defective product that falls under this warranty will, at OpenEye's discretion, be repaired or replaced at no
additional charge. OpenEye may elect to replace defective products with new or factory reconditioned products of equal or greater value.
Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.
Exceptions to this are listed below:
• Three Years on all Digital Recorders
• Three years on all fixed cameras
All products shall be covered by a one year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days from the date of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other warranties by OpenEye express and implied, including
without limitation the warranties of merchantability and fitness for a particular purpose. Under no circumstances will OpenEye be liable for
any consequential, incidental, special or exemplary damages arising out of or connected with the sale, delivery, use or performance of the
product, even if OpenEye is apprised of the likelihood of such damages occurring. In no event shall OpenEye liability exceed the purchase
price of the product.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state or country to country.
*Requires corresponding security deposit. Advanced Replacement limited to components only outside of the USA and Canada.
For the most up to date information visit www.openeye.net
29190AB ix
x
Table of Contents
PREFACE ...................................................................................................................................................................... 1
About this Guide ........................................................................................................................................................ 1
Technician Notes ....................................................................................................................................................... 1
INTRODUCTION ............................................................................................................................................................ 3
Product Description ................................................................................................................................................... 3
Features .................................................................................................................................................................... 4
Product Models ......................................................................................................................................................... 4
CONTROLS AND CONNECTIONS ............................................................................................................................... 5
Front Panel Controls and LEDs ................................................................................................................................. 5
Xr-Series Front Panel ........................................................................................................................................... 5
X-Series Front Panel ............................................................................................................................................ 5
Rear Panel Connectors ............................................................................................................................................. 6
Xr-Series Rear Panel ............................................................................................................................................ 6
8/16 Channel HVR ........................................................................................................................................... 6
32 Channel HVR .............................................................................................................................................. 7
X-Series Rear Panel ............................................................................................................................................. 8
4 Channel ........................................................................................................................................................ 8
16 Channel (240E) ........................................................................................................................................... 9
8/16 Channel ................................................................................................................................................... 9
PCI Slot Configurations ...................................................................................................................................... 10
120R IPS PCI Configuration .......................................................................................................................... 10
240 IPS 8/16 Channel PCI Configuration ....................................................................................................... 10
240 IPS 32 Channel PCI Configuration.......................................................................................................... 10
480 IPS 16 Channel PCI Configuration.......................................................................................................... 11
480 IPS 32 Channel PCI Configuration.......................................................................................................... 11
H.264 240 IPS 8 Channel .............................................................................................................................. 12
H.264 480 IPS 16 Channel ............................................................................................................................ 12
GETTING STARTED ................................................................................................................................................... 13
Identifying Included Components ............................................................................................................................ 13
Keyboard Setup ....................................................................................................................................................... 14
Mouse Setup ........................................................................................................................................................... 14
Monitor Setup .......................................................................................................................................................... 15
Power Setup ............................................................................................................................................................ 15
Making Connections on an XR-Series HVR ............................................................................................................ 16
Connecting a Video Source ................................................................................................................................ 16
8 Channel HVR .............................................................................................................................................. 16
16 Channel HVR ............................................................................................................................................ 16
32 Channel HVR ............................................................................................................................................ 16
Connecting Sensors to the HVR ......................................................................................................................... 17
Connecting Control Outputs to the HVR ............................................................................................................. 17
Looping Outputs ................................................................................................................................................. 18
Looping Output Termination ............................................................................................................................... 18
8/16 Channel ................................................................................................................................................. 18
Connecting a PTZ Camera ................................................................................................................................. 19
Attaching the 3-Pin Adapter ........................................................................................................................... 19
29190AB xi
Attaching the 4-Pin Adapter (240 & 480 H.264 models) ................................................................................ 19
Making Connections on an X-Series HVR ............................................................................................................... 20
Connecting a Video Source ................................................................................................................................ 20
4 Channel HVR .............................................................................................................................................. 20
8 Channel HVR .............................................................................................................................................. 20
16 Channel HVR ............................................................................................................................................ 20
Connecting Sensors to the HVR ......................................................................................................................... 21
4 Channel ...................................................................................................................................................... 21
8/16 Channel ................................................................................................................................................. 21
Connecting Control Outputs to the HVR ............................................................................................................. 22
8/16 Channel ................................................................................................................................................. 22
4 Channel ...................................................................................................................................................... 22
Looping Outputs ................................................................................................................................................. 23
Looping Output Termination ............................................................................................................................... 23
8/16 Channel ...................................................................................................................................................... 23
Connecting a PTZ Camera ................................................................................................................................. 24
Attaching the 3-Pin Adapter ........................................................................................................................... 24
Attaching the 4-Pin Adapter (120IPS & 240E models) ................................................................................... 24
Hard Drive Array (Xr-Series Only) ........................................................................................................................... 25
Swapping a Hard Drive ....................................................................................................................................... 25
Turning On the HVR ................................................................................................................................................ 26
Turning Off the HVR ................................................................................................................................................ 26
TECHNICAL SPECIFICATIONS ................................................................................................................................. 27
XR-Series HVR ....................................................................................................................................................... 27
X-Series HVR .......................................................................................................................................................... 28
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PREFACE
ABOUT THIS GUIDE
This manual is a setup and maintenance guide that can be used for reference when setting up the X
troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit.
OpenEye reserves the right to make changes to the products represented by this manual without notice.
The following text and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates topics of interests that can help the user understand the product better.
Tip Text set off in this manner indicates topics and points of interests that can be helpful when using or settings up the HVR.
TECHNICIAN NOTES
Warning Only authorized technicians trained by OpenEye should attempt to repair this HVR. All troubleshooting and repair procedures
that may be shown are for reference and minor repair only. Because of the complexity of the individual components and
Warning To reduce the risk of electrical shock or damage to the equipment:
• Do not disable the power grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the computer.
Caution To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at the front and back of the HVR.
subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard. And any indications of component replacement or printed wiring board
modifications may void any warranty
r
-Series HVR and for
29060AB 1
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