OpenEye Gen6 RADIUS-PC User Manual
RADIUS Remote Client Workstation
Hardware Manual
R-Series
OE-RWSR4
OE-RWSR2
OE-RWST4
OE-RWST2
www.openeye.net
OpenEye® R-Series Remote Client Workstation
Version 5.3 - Operations Manual
Manual Edition 32541AD – DECEMBER 2014
©2014, OPENEYE
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as
expressed in the Software License Agreement. OPENEYE shall not be liable for technical or editorial errors or
omissions contained herein. The information in this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the
use of this information remains with recipient. In no event shall OPENEYE be liable for any direct, consequential,
incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business
profits, business interruption or loss of business information), even if OPENEYE has been advised of the possibility of
such damages or whether in an action, contract or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved
to OPENEYE. OPENEYE, OpenEye, HDDR, and High Definition Digital Recorder are registered trademarks of
OPENEYE in the United States and elsewhere; Windows, and Windows XP Embedded are registered trademarks of
Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective
owners.
The following words and symbols mark special messages throughout this guide:
Text set off in this manner indicates information that is necessary for proper operation of the
product.
Text set off in this manner indicates information that may be helpful.
Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
OPENEYE
Liberty Lake, WA ● U.S.A.
3
TABLE OF CONTENTS ............................................................................................................................... 4
PREFACE ..................................................................................................................................................... 8
About this Guide ........................................................................................................................................................ 8
Technician Notes ...................................................................................................................................................... 8
INTRODUCTION ........................................................................................................................................... 9
Product Description ................................................................................................................................................... 9
Features .................................................................................................................................................................... 9
CONTROLS AND CONNECTIONS ........................................................................................................... 10
Front Panel Controls and LEDs ............................................................................................................................... 10
3U Front Panel.................................................................................................................................................... 10
Tower Front Panel .............................................................................................................................................. 10
Rear Panel Connectors ........................................................................................................................................... 11
3U Rear Panel .................................................................................................................................................... 11
Tower Rear Panel ............................................................................................................................................... 12
GETTING STARTED .................................................................................................................................. 13
Identifying Included Components ............................................................................................................................ 13
Keyboard Setup ...................................................................................................................................................... 14
Mouse Setup ........................................................................................................................................................... 14
Logging in For the First Time .................................................................................................................................. 14
Monitor Setup .......................................................................................................................................................... 15
Connecting Multiple Monitors ............................................................................................................................. 15
Power Setup ............................................................................................................................................................ 15
TECHNICAL SPECIFICATIONS ................................................................................................................ 16
R-Series .................................................................................................................................................................. 16
Maximum Screen REsolutions ................................................................................................................................ 16
RADIUS BASICS ........................................................................................................................................ 17
Connecting to a Recorder ....................................................................................................................................... 17
Viewing Video ..................................................................................................................................................... 17
Moving Cameras................................................................................................................................................. 17
Remove a Camera .............................................................................................................................................. 17
Main Display Screen ............................................................................................................................................... 18
Connection List ....................................................................................................................................................... 18
Shortcut Lists .......................................................................................................................................................... 19
DVR Options ....................................................................................................................................................... 20
Camera Options.................................................................................................................................................. 20
Live Display ............................................................................................................................................................. 21
Live Camera Options .......................................................................................................................................... 22
Live Camera Tools .............................................................................................................................................. 23
Mouse Action Options ......................................................................................................................................... 23
Using Digital Zoom to Create Hot Spots ........................................................................................................ 23
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Custom Screens ...................................................................................................................................................... 24
Creating Custom Screens ................................................................................................................................... 24
Editing Custom Screens ..................................................................................................................................... 24
Create Screen Sequences .................................................................................................................................. 25
Using Screen Sequences ................................................................................................................................ ... 25
Using Multiple Windows .......................................................................................................................................... 26
Multiple Monitor Support ..................................................................................................................................... 26
Using Multiple Monitors ...................................................................................................................................... 26
SETUP ........................................................................................................................................................ 27
General Setup ......................................................................................................................................................... 27
Locking Functions ............................................................................................................................................... 28
Live Setup ............................................................................................................................................................... 29
DVR List Setup ........................................................................................................................................................ 30
Adding a New Recorder ...................................................................................................................................... 30
Editing a Recorder ................................ ................................ .............................................................................. 30
Name Sensors and Relays ................................................................................................................................. 31
DVR Groups ....................................................................................................................................................... 31
Global Unique ID (GUID) Control for PTZ Keyboard Joystick Control ................................................................ 32
Set a Global Unique ID .................................................................................................................................. 32
Using a Global Unique ID to Control a PTZ Camera ..................................................................................... 32
Health Check Setup ................................................................................................................................................ 33
Set Up Health Check Options ............................................................................................................................. 33
Actions ........................................................................................................................................................... 33
Servers .......................................................................................................................................................... 34
Alarm Monitor Setup................................................................................................................................................ 35
Set Up Alarm Monitor Options ............................................................................................................................ 35
Add Items to Alarm Confirm List .................................................................................................................... 36
Data Setup .............................................................................................................................................................. 37
Admin Setup ............................................................................................................................................................ 38
Data Manager ..................................................................................................................................................... 39
Configuring Import / Export ............................................................................................................................ 39
Set Schedule to Discard Alarms ......................................................................................................................... 40
Creating a Schedule to Discard Normal Alarms ............................................................................................. 40
Scheduling Log Cleanup ..................................................................................................................................... 40
User Management ................................................................................................................................................... 41
Creating Users .................................................................................................................................................... 41
Editing Users ...................................................................................................................................................... 42
E-Mail Alert Setup ................................................................................................................................................... 42
General E-mail Setup ......................................................................................................................................... 42
Users E-mail Setup ............................................................................................................................................. 42
Creating a User .............................................................................................................................................. 42
Activating a User ............................................................................................................................................ 42
Editing a User ................................................................ ................................................................................ 43
Deleting a User .............................................................................................................................................. 43
Normal Alarm E-mail Setup ................................................................................................................................ 43
Emergency Alarm E-mail Setup .......................................................................................................................... 43
Health Check Alarm E-mail Setup ...................................................................................................................... 44
5
MAPS .......................................................................................................................................................... 45
Map Overview ......................................................................................................................................................... 45
Adding a Map File ................................................................................................................................................... 46
Adding An HTML Map ............................................................................................................................................. 46
Opening a Map ........................................................................................................................................................ 46
Closing a Map ......................................................................................................................................................... 46
Creating Map Levels ............................................................................................................................................... 46
Placing Markers on a Map ....................................................................................................................................... 47
Attaching Cameras/Sensors ............................................................................................................................... 47
Attaching Map Links ........................................................................................................................................... 47
Changing Alarm Colors ....................................................................................................................................... 48
Adding a Map Alarm Sound ................................................................................................................................ 48
Viewing Video on Alarm ...................................................................................................................................... 48
Search from a Map .................................................................................................................................................. 49
Search ................................................................................................................................................................ 49
Advanced Search ............................................................................................................................................... 49
360 DEGREE CAMERA ............................................................................................................................. 50
360 Camera Setup .................................................................................................................................................. 50
360 Camera Control ................................................................ ................................................................................ 51
VIDEO BACKUP ......................................................................................................................................... 52
Network Backup ...................................................................................................................................................... 52
Professional Recorders (X, Xr, H, N-Series) ....................................................................................................... 52
Backing up All Cameras ................................................................................................................................. 52
Commercial Recorders (E-Series) ...................................................................................................................... 53
Regular Backup ............................................................................................................................................. 53
Scheduled Backup ......................................................................................................................................... 53
Clip Backup ............................................................................................................................................................. 54
Backing up Selected Cameras ........................................................................................................................... 54
SEARCH ..................................................................................................................................................... 55
Search Overview ..................................................................................................................................................... 55
Performing a Basic Search ................................................................................................................................. 55
Bookmarks .......................................................................................................................................................... 56
Search Bookmarks ........................................................................................................................................ 56
Modify Bookmarks ......................................................................................................................................... 56
Save to JPG or AVI ............................................................................................................................................. 57
Printing an Image................................................................................................................................................ 57
Preview Search ....................................................................................................................................................... 58
Performing a Preview Search ............................................................................................................................. 58
Index Search ........................................................................................................................................................... 59
Performing an Index Search ............................................................................................................................... 59
Status Search .......................................................................................................................................................... 60
Performing a Status Search ................................................................................................................................ 60
Data Search ................................ ................................................................ ............................................................ 60
Multiple Search ....................................................................................................................................................... 61
Performing a Multiple Recorder Search .............................................................................................................. 61
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LOG FILES ................................................................................................................................................. 62
RADIUS System Log ............................................................................................................................................... 62
View the RADIUS Log ........................................................................................................................................ 62
ALARM MONITOR ..................................................................................................................................... 63
Alarm Monitor Overview .......................................................................................................................................... 63
Assign Status Settings ........................................................................................................................................ 63
Configuring the Alarm Monitor ............................................................................................................................ 64
Configure your Recorder ................................................................................................................................ 64
Filter Alarm Events ............................................................................................................................................. 65
View and Export Alarm Reports .......................................................................................................................... 65
View Recorded Alarm Video ................................................................................................................................... 66
Export Video ............................................................................................................................................................ 66
HEALTH CHECK ........................................................................................................................................ 67
Health Check Overview ........................................................................................................................................... 67
Health Check Status Icons ................................................................................................................................. 67
View Health Information ...................................................................................................................................... 68
View and Export Recorder Health Reports ......................................................................................................... 68
DATA FEATURES ...................................................................................................................................... 69
Data Options ........................................................................................................................................................... 69
Add Data Search Keywords ................................................................................................................................ 69
Add Data Alert Text ............................................................................................................................................ 69
Data Search ................................ ................................................................ ............................................................ 70
Search POS Data ............................................................................................................................................... 70
Filter Data Search Results .................................................................................................................................. 70
7
This manual is a setup and maintenance guide that can be used for reference when setting up the RSeries Remote Client Workstation and for troubleshooting when a problem occurs. Only authorized
personnel should attempt to repair this unit.
OpenEye reserves the right to make changes to the products represented by this manual without notice.
The following text and symbols mark special messages throughout this guide:
Text set off in this manner indicates topics of interests that can help the user understand the
product better.
Text set off in this manner indicates topics and points of interests that can be helpful when
using or settings up the system.
Only authorized technicians trained by OpenEye should attempt to repair this system. All
troubleshooting and repair procedures that may be shown are for reference and minor
repair only. Because of the complexity of the individual components and subassemblies, no
one should attempt to make repairs at the component level or to make modifications to any
printed wiring board. Improper repairs can create a safety hazard. And any indications of
component replacement or printed wiring board modifications may void any warranty
To reduce the risk of electrical shock or damage to the equipment:
Do not disable the power grounding plug. The grounding plug is an important safety
feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
Disconnect the power from the computer by unplugging the power cord either from
the electrical outlet or the computer.
To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance
at the front and back of the system.
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The OpenEye R-Series Remote Client Workstation is manufactured to provide optimized performance
and usability. Built for network and hybrid video environments, the R-Series is designed to support the
highly-intensive requirements of mega-pixel, multi-compression installations.
The R-Series also improves user productivity and maximizes central management capabilities by
providing support for multi-display environments.
RADIUS software is Network Recorder Management Software, a powerful utility that allows 100 or more
recorder units to be controlled using one computer. This software allows you to view live video, search
saved video, edit and configure setup on each recorder, and import maps of buildings and other
locations.
The R-Series includes the following features:
Optimized and designed for Microsoft® Windows 7
Dual or Quad DVI/HDMI video display
Dual gigabit network connection
RADIUS multi-site administration and viewing software installed
Connect to multiple recorders in multiple locations simultaneously
360° camera support
Search multiple recorders simultaneously
9
The front panel of the system contains the devices that will be commonly used for data removal,
DVD±RW Drive
Power Switch
Cooling Fan Intakes
Power LED
Hard Drive Activity LED
USB Ports
USB ports
Power
button
Audio
DVD±RW
retrieval, and backup.
3U Front Panel
Tower Front Panel
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The rear panel of the computer contains connections for any monitors or network connections you may
I
need. Below are diagrams that outline the location and description of each connector:
3U Rear Panel
11
Tower Rear Panel
III
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Mouse
Keyboard
Repair Disc/ Software Disc
Power Cable
HDMI to DVI-D adapter
(1 adapter for 2 port model;
2 adapters for 4 port model)
OpenEye recorders come with a mouse, keyboard and selected software and cables. Identify the
following components to make sure everything has been properly included with the new recorder. If any
of the following items are missing, contact the dealer to arrange a replacement.
13
To attach the keyboard to the recorder, plug the end of the Keyboard into one of the USB ports located
Right Button
Scroll Button / Third Button
Left Button
on the back of the machine.
To attach the mouse to the recorder, plug the end of the mouse into one of the USB ports located on
the back of the machine.
The mouse uses a cursor called a pointer. Pointers come in many different shapes but are most
commonly shaped like an arrow.
The mouse has two buttons: a left button and a right button. Quickly pressing and releasing one of
these buttons is called clicking. Sometimes you will need to double-click – or click the same button twice
quickly.
In this manual:
Click means to position the mouse cursor over an item and to single click the left button.
Right click means to position the mouse cursor over an item and to single click the right button.
Double-click means to position the mouse cursor over an item and to click the left button twice.
Select means to position the mouse cursor over a radio button, checkbox, or list item and click on it.
The scroll wheel in between the two buttons is used for added navigation functionality. By moving the
wheel with index finger (scrolling), quickly move through multiple pages, lines, or windows. The wheel
may also function as a third button allowing the user to quickly click or double-click an icon or a selected
item
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Use the default User ID and password for your initial login. After logging in for the first time, change the
admin password for the recorder and remote software to establish user level security. See the Manual
for instructions.
User ID: administrator
Password: <none>
The R-Series Remote Client Workstation includes the following connections available to attach a
HDMI Output
To TV / Digital Display
VGA Output
To TV / Analog Monitor
DVI-D Output
To TV / Digital Display
Display Port
To TV / Digital Display
WARNING:
To reduce the risk of electrical shock or damage to the equipment:
Do not disable the power grounding plug.
The grounding plug is an important safety feature.
If the electrical plug you are using does not have a ground plug receptacle
contact a licensed electrician to have it replaced with a grounded electrical
outlet.
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
Disconnect the power from the computer by unplugging the power cord either
from the electrical outlet or the computer.
monitor.
You can connect up to two monitors to the video card for a maximum of four monitors.
Attach the monitor or monitors to the rear of the machine using the cable supplied by the monitor
manufacturer. Refer to the monitor manual for detailed information on how to setup and use it.
Connecting Multiple Monitors
1. Connect the monitors to the appropriate ports. For four-port models, you can connect up to two
monitors to the video card for a maximum of four monitors.
2. Right-click the Desktop and then click Screen Resolution.
3. Drag the icons for your monitors into the desired positions. If all of your monitors are not displayed,
click Detect. If you need help determining the number assigned to each monitor, click Identify and
the number will display on the monitor.
4. In the Multiple Displays field, select Extend these displays.
5. Select the appropriate resolution for each monitor by selecting the monitor icon, and then selecting
the Resolution.
6. When configuring the primary monitor, select the Make this my main display check box.
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Model
OE-RWSR2
OE-RWST2
OE-RWSR4
OE-RWST4
CPU/Processor
Intel® Quad Core™ i7 Processor
Video Outputs
1 x DVI-D, 1 x VGA, 1 x HDMI
1 x Display port
1 x DVI-D, 1 x DVI-I, 1 x VGA,
2 x HDMI, 1 x Display port
Memory
4GB DDR3 Memory
Power
250W (RWST2) / 400W (RWSR2)
400W
Network
Dual GbE
Backup
DVD±RW, Network, USB 2.0/3.0
Operating System
Microsoft® Windows® 7 Professional
Storage (Size)
2TB
Dimensions R3 (3U)
RT (Tower)
5.8” H x 17.25” W x 19.5” D (148 mm H x 438 mm W x 495 mm D )
13.0" H x 5.5" W x 16.3" D (330 mm H x 140 mm W x 415 mm D)
Warranty
2 Years / 1 Year Advance Replacement
Video Card (4-port model only)
On-board Ports
DVI-I
2560 x 1600
DVI-D
2560 x 1600
2560 x 1600
HDMI
2560 x 1600
2560 x 1600
*4 video connections maximum: 2 on-board connections and 2 video card connections.
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Refer to the video recorder manual for instructions on configuring the recorder for use with RADIUS
software.
Viewing Video
1. Locate the recorder in the Connection list. If it is not visible, click the plus sign (+) next to the DVR
Group name to expand the file tree.
2. Double click the desired recorder icon – or – right-click the icon and click Connect.
3. Click the plus sign (+) next to the recorder icon to display the connected camera icons.
4. Double-click a camera you want to view – or – drag the camera icon onto a box on the Live Display
screen.
Moving Cameras
To change the position of a camera on the Live Display screen, click on the displayed video and drag to
a new box.
Remove a Camera
To remove a camera from the Live Display Screen:
Right-click the displayed video and select Close
– or –
Right-click the camera icon in the Connection list and click Close Live.
17
DVR Site – to hide the
cameras click the minus
sign (-)
Camera currently displayed
Display tabs
DVR Detail
Information
Connection
list
Menu options
Shortcuts
Tabs
Tab
options
Settings
Show online servers only
Camera not displayed
The Connection list displays the current configured recorders in the DVR List Setup window. Each
recorder can be displayed with the cameras showing or cameras minimized.
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The shortcut lists help organize connected recorders, open windows and available maps.
Server List – The Server List displays all recorders connected to your RADIUS software and allows
users to connect to recorders and their associated cameras quickly. This list is the default display.
Screen List – View the list of custom video screens, add new screens, and edit existing screens.
Map List – The Map List displays all maps, open and closed, including HTML map links. The maps are
listed in the order they are added.
Window List – The Window List organizes open windows into the categories: Live Windows, Search
Windows, and Other Windows.
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DVR Options
Camera Options
Right-click a recorder icon to display these shortcut
options.
Connect – Opens a connection to the recorder.
Disconnect – Closes an open connection to the
recorder.
Connect All Cameras – Connects all camera
channels on the recorder.
Disconnect All Cameras – Disconnects all camera
channels on the recorder.
Show All Channels – Displays all channels in a new
window.
Search – Opens Search Display with the current
recorder selected.
Right-click a camera icon to display these shortcut
options.
Show Live – Displays selected camera in the
Camera Display Area.
Close Live – Removes the camera from the Camera
Display Area.
Open New Window – Displays selected camera in a
new window.
Search – Opens Search Display for the currently-
selected recorder.
Close Search – Closes the Search Display and
returns to Live Display.
Search In Live – Allows you to search recently
recorded video from the Live screen.
Show PTZ Control – Opens the on-screen PTZ
controller.
Close Search – Closes the Search Display and
returns to Live Display.
Device Configuration – Opens the DVR Setup
window.
Network Backup – Opens the Network Backup
window.
Clip Backup – Opens the Clip Backup window.
View Log Files – Opens the Log File window.
Move to Map – Shows a list of the maps associated
with the server. Select a map to open it in a new tab.
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Camera Display Area – Displays up to 64 cameras. Move video display by dragging display to a
Camera Display Area
Page/Channel
different square.
21
Live Camera Options
Start – Start live video after pausing.
Pause – Pause live video.
Close – Close live video display.
Mouse Action – Change the function of the mouse to
Move, PTZ control, or Digital Zoom.
Live Capture – Capture a JPG snapshot.
Reset Zoom –.Reset Zoom on specific camera.
Reset All Zoom – Reset Zoom on all cameras.
Real Size – Resize camera to actual resolution size.
Fit to Window – Return full screen display to show
full Live Display window.
Full Screen – Display the Live Display full-screen
(Press ESC to exit full-screen mode)
Fit to Window with Full – Display the selected
camera full-screen. (Press ESC to exit full-screen
mode)
Show All Channels – Open a new window will all
channels displayed.
Show New Window – Open a new window with
selected channel displayed.
Add User Screen – Add the current screen
configuration to the Screen List.
Update User Screen – Save the current screen
configuration as the currently-selected User Screen in
the Screen List.
Search – Open the Search Display with the channel
selected.
Search In Live – Search recently recorded video
from the Live screen.
PTZ Control – Open the on-screen PTZ controller.
Controls – Manually trigger a control output (relay).
360 Camera Setup – Configure RADIUS for
compatibility with a 360 camera.
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