OpenEye Gen5 User Manual

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Network Video Recorder

User Manual

N-Series

OE5-N4U64 OE5-N4U32 OE5-N4U16

OE5-N3U32 OE5-N3U16 OE5-N3U08

OE5-N2U64 OE5-N2U32 OE5-N2U16 OE5-N2U08

OE5-NM04

www.openeye.net

OpenEye® N-Series NVR Operations Manual

Manual Edition 30777AC – MAY 2012

No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as expressed in the Software License Agreement. OPENEYE shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if OPENEYE has been advised of the possibility of such damages or whether in an action, contract or tort, in clu ding neg lige nc e.

This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to OPENEYE. OPENEYE, OpenEye, HDDR, and High Definition Digital Recorder are registered trademarks of OPENEYE in the United States and elsewhere; Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners.

The following words and symbols mark special messages throughout this guide:

Note Text set off in this manner indicates information that is necessary for proper operation of the

product.

Tip Text set off in this manner indicates information that may be helpful.

Caution Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

OPENEYE Liberty Lake, WA ● U.S.A.

30777AC 3

IMPORTANT SAF EGUARDS

1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other instruction

2. Power Sources – This product should be operated only from the type of power source indicated on the label. If

not sure of the type of power supply to your home or business, consult product dealer or local power company

3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating, and these openings must not be blocked or covered. The product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered to.

4. Heat – The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products that produce heat.

5. Water and Moisture – Do not use this product near water.

6. Cleaning – Unplug this product from the wall outlet before cl eanin g. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

7. Power Cord Protection – Power-supply cords should be routed so that they are not likely to be walked on or

pinched by items placed against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the product.

8. Overloading – Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electrical shock.

9. Lightning – For added protection for this product during storm, or when it is left unattended and unused for long periods, unplug it from the wall outlet. This will prevent damage to the product due to lightning and power line surges.

10. Object and Liquid Entry Points – Never insert foreign objects into the NVR, other than the media types approved by OpenEye, as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on the product.

11. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious personal injury and serious damage to the product.

12. Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury.

13. Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage to the product.

14. Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken and may cause serious personal injury and product malfuncti on.

15. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following conditions:

• When the power-supply cord or plug is damaged.

• If liquid has been spilled, or objects have fallen into the unit.

• If the unit has been exposed to rain or water.

• If the unit does not operate normally by following the operating instructions. Adjust only those controls that

are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the unit to its normal operation.

• If the unit has been dropped or the enclosure has been damaged.

• When the unit exhibits a distinct change in performance – this indicates a need for service.

16. Servicing – Do not attempt to service this product as opening or removing covers may expose the user to dangerous voltage or other hazards. Refer all servicing to qualified personnel.

17. Replacement Parts – When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock or other hazards.

18. Safety Check – Upon completion of any service or repairs to this unit, ask the service technician to perform safety checks to determine that the unit is in proper operating condition.

BATTERY EXPLOSION CAUTION STATEMENT

CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type.

Dispose of Used Batteries According to the Instructions.

NOTES ON HANDLING

Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity of this product when shipping or moving, repackage the unit as it was originally received from the manufacturer.

Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic objects in contact with this product for extended periods of time. Rubber or plastic objects left in contact with this product for extended periods of time will leave marks on the finish.

The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.

NOTES ON LOCATING

Place this unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or inclined stand. If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the sound may be distorted. If this happens, place the NVR away from the TV, radio, or VCR.

NOTES ON CLEANING

Use a soft dry cloth for cleaning. For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do

not use any type of solvent, such as thinner and benzene, as they may damage the surface of the NVR. If using a chemical saturated cloth to clean the unit, follow that product’s instructions.

NOTES ON MAINTENANCE

This NVR is designed to last for long periods of time. To keep the NVR always operational we recommend regular inspection maintenance (cleaning parts or replacement). For details, contact the nearest dealer.

30777AC 5

NOTES ON MOISTURE CONDENSATION

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICI NG TO QUA LIF IED SERVICE PERSONNEL.

CAUTION

RISK OF ELECTRI C SHOCK

DO NOT OPEN

Moisture condensation damages the NVR. Read the following information carefully. Moisture conden sat ion oc curs during the following cases:

• When this product is brought directly from a cool location to a warm location.

• When this product is moved to a hot and humid location from a cool location.

• When this product is moved to a cool and humid location from a warm location.

• When this product is used in a room where the temperature fluctuates.

• When this product is used near an air-condition ing unit vent

• When this product is used in a humid location.

Do not use the NVR when moisture condensation may occur. If the NVR is used in such a situation, it may damage discs and internal parts. Remove any CD discs, connect the

power cord of the NVR to the wall outlet, turn on the NVR, and leave it for two to three hours. After two to three hours, the NVR will warm up and evaporate any moisture. Keep the NVR connected to the wall and moisture will seldom occur.

WARNING

TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE. DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

CAUTION

RACK MOUNT INSTRUCTIONS

Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

Reduced Air Flow – Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromi sed.

Mechanical Loading – Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.

Circuit Overloading – Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on over current protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

Grounding – Grounding of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips).

FCC STATEMENT

INFORMATION TO THE USER: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND STATUTES CONCERNING THE MONITORI NG AND RECORDING OF VIDEO AND AUDIO SIGNALS. OPENEYE SHALL NOT BE HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN VIOLATION OF CURRENT LAWS AND STATUTES.

UL NOTICE

Underwriters Laboratories Inc. has not tested the performance or reliability of the security or signaling aspects of this product. UL has only tested for fire, shock and casualty hazards as outlined in UL’s Standard for Safety UL 60950-1. UL Certification does not cover the performance or reliability of the security or signaling aspects if this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING RELATED FUNCTIONS OF THIS PRODUCT.

30777AC 7

TABLE OF CONTENTS ............................................................................................................................................ 8

PREFACE ............................................................................................................................................................... 13

About this Guide .............................................................................................................................. 13

Technician Notes ............................................................................................................................. 13

INTRODUCTION ..................................................................................................................................................... 14

Product Description ......................................................................................................................... 14

Features .......................................................................................................................................... 15

CONTROLS AND CONNECTIONS ........................................................................................................................ 16

Front Panel Controls and LEDs ....................................................................................................... 16

N2 Front Panel ......................................................................................................................... 16

N3 Front Panel ......................................................................................................................... 16

NM Front Panel ........................................................................................................................ 17

N4 Front Panel ......................................................................................................................... 17

Rear Panel Connectors ................................................................................................................... 18

N2 Rear Panel .......................................................................................................................... 18

N3 Rear Panel .......................................................................................................................... 18

NM Rear Panel ......................................................................................................................... 19

N4 Rear Panel .......................................................................................................................... 19

GETTING STARTED .............................................................................................................................................. 20

Identifying Included Components .................................................................................................... 20

Keyboard Setup ............................................................................................................................... 21

Mouse Setup ................................................................................................................................... 21

Monitor Setup .................................................................................................................................. 22

Power Setup .................................................................................................................................... 22

Hard Drive Array (N2 Only).............................................................................................................. 23

Removing a Hard Drive ............................................................................................................ 23

Inserting a Hard Drive .............................................................................................................. 23

N2 and N4 Rackmount Kit Installation ............................................................................................. 24

Preparing for Setup .................................................................... Error! Bookmark not defined.

Separating the Section of the Rack Rails ................................................................................. 24

Installing the Inner Rail Extensions .......................................................................................... 25

Installing the Outer Rack Rails ................................................................................................. 25

Installing the Recorder into a Rack ........................................................................................... 25

Turning On the NVR ........................................................................................................................ 26

Turning Off the NVR ........................................................................................................................ 26

NVR BASICS .......................................................................................................................................................... 27

Setting the Time and Date ............................................................................................................... 27

Accessing the DVR Utility ................................................................................................................ 27

Exporting Settings .................................................................................................................... 27

Importing NVR Settings ............................................................................................................ 28

Display Screen ................................................................................................................................ 28

CPU Meter ................................................................................................................................ 29

Live Camera Options ................................................................................................................ 29

Camera View ................................................................................................................................... 30

Recording Status Indicator ....................................................................................................... 30

Special Recording .................................................................................................................... 30

Edit Live View Channels .................................................................................................................. 31

Screen Division Buttons .................................................................................................................. 31

Dual Monitor Camera Display Menu ......................................................................................... 32

Custom Live View Divisions ..................................................................................................... 32

SETUP OPTIONS ................................................................................................................................................... 33

Setup Overview ............................................................................................................................... 33

Setup Screen Overview ................................................................................................................... 33

Network Camera Setup ................................................................................................................... 34

Connecting a Network Device .................................................................................................. 34

Connecting Manually ......................................................................................................... 34

Connecting with Find Cameras ......................................................................................... 34

Assigning a Network Device to a Channel................................................................................ 35

Assigning Dual Streams ........................................................................................................... 36

Controlling a PTZ camera......................................................................................................... 37

Using the Graphical PTZ Controller .......................................................................................... 37

Assigning Audio Channels to a Network Device ....................................................................... 38

Camera Configuration .............................................................................................................. 39

Disable/Enable Live Video ................................................................................................ 39

Displaying More Columns ................................................................................................. 39

Accessing the Configuration Menu .................................................................................... 40

NVR Registration and Upgrade ................................................................................................ 40

Locating the System ID ..................................................................................................... 40

Obtaining the License Key ................................................................................................ 41

Unlocking the Upgrade ...................................................................................................... 41

Unlocking Additional Network Devices ..................................................................................... 41

Motion Setup ................................................................................................................................... 42

Create a Motion Area ............................................................................................................... 42

Enable Sabotage Detection ...................................................................................................... 43

General Setup ................................................................................................................................. 44

Voice Warning .......................................................................................................................... 45

Hybrid Sensor Setup ................................................................................................................ 45

Connecting to a Wide Screen Display ...................................................................................... 46

Connecting a Second Monitor .................................................................................................. 46

Setting Up Dual Monitor Preferences ................................................................................ 46

Volume ..................................................................................................................................... 47

30777AC 9

Auto Sequence Setting ............................................................................................................. 47

Create Custom Auto Sequence ......................................................................................... 47

Schedule Setup ............................................................................................................................... 48

Recording Schedule ................................................................................................................. 48

Create a Recording Schedule ........................................................................................... 48

Sensor Schedule ...................................................................................................................... 49

Create a Sensor Schedule ................................................................................................ 49

Scheduling Alarm Events ......................................................................................................... 50

Emergency Agent Schedule ..................................................................................................... 50

Special Day Schedule .............................................................................................................. 51

Creating/Editing a ‘Special Day’ Schedule ........................................................................ 51

Deleting a ‘Special Day’ Schedule .................................................................................... 51

System Restart Setup .............................................................................................................. 52

Create System Restart Schedule ...................................................................................... 52

Network Setup ................................................................................................................................. 53

Administrative Setup ........................................................................................................................ 54

Disk Management .................................................................................................................... 54

Setting Up DDNS ..................................................................................................................... 55

Enable DDNS .................................................................................................................... 55

Set the IP Address ............................................................................................................ 55

User Management .................................................................................................................... 56

Add a New User ................................................................................................................ 56

User Rank ......................................................................................................................... 57

Changing the Administrator Password ..................................................................................... 57

Default Administrator Password ........................................................................................ 57

Log Management ..................................................................................................................... 58

Set Up Log Management Options ..................................................................................... 58

Status Check / Email ................................................................................................................ 59

General ............................................................................................................................. 59

Users ................................................................................................................................. 59

Storage Check .................................................................................................................. 60

Recording Data Check ...................................................................................................... 60

SMART Information ........................................................................................................... 60

SMART Alert ..................................................................................................................... 61

Alarm Event ....................................................................................................................... 61

ReportStar ......................................................................................................................... 62

Information....................................................................................................................................... 62

Instant Recording ............................................................................................................................ 63

Activate Instant Recording........................................................................................................ 63

Searching ‘Instant Recorded’ Video ......................................................................................... 63

SEARCH ................................................................................................................................................................. 64

Search Overview ............................................................................................................................. 64

Play Controls ............................................................................................................................ 64

Adjust the Brightness of an Image ............................................................................................ 65

Zooming in on an Image ........................................................................................................... 65

Zooming in on a Portion of an Image ....................................................................................... 65

Open Video from a Saved Location .......................................................................................... 65

Time Sync ................................................................................................................................ 65

Clean Image ............................................................................................................................. 65

Performing a Basic Search .............................................................................................................. 66

Printing an Image ............................................................................................................................ 66

Daylight SAVIng Time ..................................................................................................................... 66

Save to JPG or AVI ......................................................................................................................... 67

Bookmarks ............................................................................................................................... 68

Modify Bookmarks ............................................................................................................. 68

Clip Backup .............................................................................................................................. 69

Single Clip Backup Using Bookmark Data ........................................................................ 69

Index Search ................................................................................................................................... 70

Performing an Index Search ..................................................................................................... 70

Index Search Results Display ................................................................................................... 70

Preview Search ............................................................................................................................... 71

Performing a Preview Search ................................................................................................... 72

Status Search .................................................................................................................................. 72

Performing a Status Search ..................................................................................................... 72

Object Search .................................................................................................................................. 73

Performing an Object Search ................................................................................................... 73

Motion Search ................................................................................................................................. 74

Performing a Motion Search ..................................................................................................... 74

Audio Playback ................................................................................................................................ 74

Search in Live .................................................................................................................................. 75

BACKING UP VIDEO DATA .................................................................................................................................. 76

Backup Overview ............................................................................................................................. 76

Nero® Express .......................................................................................................................... 76

General Screen Overview ........................................................................................................ 77

Performing a General Backup ........................................................................................... 77

Clip Screen Overview ............................................................................................................... 78

Performing a Clip Backup .................................................................................................. 78

Scheduled Screen Overview .................................................................................................... 79

Performing a Scheduled Backup ....................................................................................... 79

Specifying Scheduled Backup Drives ................................................................................ 79

LAN / ISDN / PSTN CONNECTIONS ..................................................................................................................... 80

LAN Overview .................................................................................................................................. 80

Connecting to a LAN Using TCP/IP ................................................................................................. 80

Configuring TCP/IP Settings ..................................................................................................... 80

ACTIVE DIRECTORY INTEGRATION ................................................................................................................... 81

Features .......................................................................................................................................... 81

Installing Active Directory ................................................................................................................ 81

30777AC 11

WEB VIEWER ......................................................................................................................................................... 83

Web Viewer Overview ..................................................................................................................... 83

Configuring the Server for Remote Connection ........................................................................ 84

Connecting to a Recorder Using Web Viewer .......................................................................... 84

Closing the Web Viewer ........................................................................................................... 84

INCLUDED SOFTWARE SETUP ........................................................................................................................... 85

MDVR Overview .............................................................................................................................. 85

Emergency Agent Overview ............................................................................................................ 85

Configuring the Recorder ......................................................................................................... 85

Configuring the Client PC ......................................................................................................... 86

Setup Window .......................................................................................................................... 86

Emergency Agent Window ....................................................................................................... 87

Filter Event List ................................................................................................................. 87

Add Items to Alarm Confirm List ........................................................................................ 87

Search Alarm Window .............................................................................................................. 88

View Recorded Video ........................................................................................................ 88

Export Video ...................................................................................................................... 88

Remote Software Overview ............................................................................................................. 89

Remote Software Setup ........................................................................................................... 90

Installing Remote Software ............................................................................................... 90

Create a New Remote Connection .................................................................................... 90

Configuring the Recorder .................................................................................................. 91

Configuring the Server for Remote Connection ................................................................. 91

Digital Verifier Overview .................................................................................................................. 92

Installing the Digital Verifier ...................................................................................................... 92

Using the Digital Verifier ........................................................................................................... 92

Backup Viewer Overview ................................................................................................................. 93

Installing Backup Viewer .......................................................................................................... 93

Loading Video from DVD or Hard Drive.................................................................................... 93

RADIUS Overview ........................................................................................................................... 94

Configuring the Server for Remote Connection ........................................................................ 94

Connecting to a Recorder......................................................................................................... 94

PREFACE

ABOUT THIS GUIDE

This manual is a setup and maintenance guide that can be used for reference when setting up the NSeries NVR and for troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit.

OpenEye reserves the right to make changes to the products represented by this manual without notice. The following text and symbols mark special messages throughout this guide:

Note Text set off in this manner indicates topics of interests that can help the user understand the

product better.

Tip Text set off in this manner indicates topics and points of interests that can be helpful when

using or settings up the NVR.

TECHNICIAN NOTES

Warning Only authorized technicians trained by OpenEye should attempt to repair this NVR. All

troubleshooting and repair procedures that may be shown are for reference and minor repair only. Because of the complexity of the individual components and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. And any indications of component replacement or printed wiring board modifications may void any warranty

Warning To reduce the risk of electrical shock or damage to the equip m ent:

• Do not disable the power grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the computer.

Caution To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance

at the front and back of the NVR.

30777AC 13

INTRODUCTION

PRODUCT DESCRIPTION

OpenEye N-Series NVRs are a server that performs as a High Definition Digital Recorder. By utilizing the many features of a computer, including processing power, storage capacity, graphics compression, and security features, the NVR is more powerful than the analog recorders of the past.

The OpenEye NVR server software comes pre-configured for fast and seamless integration wit hin your existing IT infrastructure. Designed around Microsoft unparalleled stability, security, and ease of use. Accordingly, your security investment ha s never been easier to maintain. Multiple users may simultaneously connect through any network connection for instantaneous live viewing, digital search, and off site video storage. Users can also connect remotely through DSL, Cable Modems, or ISDN. This powerful software enables users to establish recording schedules, create motion detection zones, use PTZ controls, and configure alarm inputs and outputs for each of the system's cameras. With the latest advancements in the NVR Server Softw are, s earch ing and indexing your video archive has never been easier. Video can now be found, viewed, and exported in a number of file formats with just a few clicks.

The OpenEye NVR is high performance security product ready to meet today’s security demands.

Windows 7 Embedded, the server so f twar e offers

FEATURES

OpenEye’s NVRs include the following features:

• Optimized and designed for Microsoft

• Supports up to 64 network cameras

• Remote system operation & configuration

• Supports multiple simultaneous remote connections

• PAN / TILT / ZOOM controls

• Simultaneous video search, playback and backup

• Video indexes for easy searching

• Multiple levels of security access

• Optional POS and ATM support

• High performance, durable, rackmount case

• Output the video to a NTSC/PAL display

• Up to 24TB internal storage

• Digital signature support

• Continuous, motion detection, alarm, pre-alarm, and scheduled recording modes

• Software Watchdog

• Camera dependant recording resolutions

Windows 7 Embedded

30777AC 15

CONTROLS AND CONNECTIONS

Cooling fan intake USB ports Power switch

Reset

LEDs

Power Failure Fan Failure NIC2

NIC1 HDD Power

DVD±RW Drive

Cooling fan intake

Hard drive activity LED

Power LED

USB portsPower switch

FRONT PANEL CONTROLS AND LEDS

The front panel of the NVR contains the devices that will be commonly used for data removal, retrieval, and backup replacement. The most common components and buttons are shown below:

N2 Front Panel

N3 Front Panel

NM Front Panel

Cooling fan intake DVD±RW drive

USB ports Power switch

LEDs

HDD Power

Speaker out

Microphone in

1 2

2 43

5 6 7 8

9 10 11 12

13 14 15 16

Cooling Fan Intake

Power Switch

USB 2.0 ports

Power Failure NIC 1 and 2

Reset Button Alarm Mute System HDD

HDD Tray Activity LEDs

LEDs

N4 Front Panel

30777AC 17

REAR PANEL CONNECTORS

AC power

Optical output

USB USB

NetworkeSATA

USB

Cooling fan

5.1 Surround sound

Line in – line level Speaker out Microphone in – not used

HDMI DVI-I

AC power

Cooling fan

Optical output

USB USB

NetworkeSATA

USB

5.1 Surround sound

Line in – line level Speaker out Microphone in – not used

HDMI DVI-I

The rear panel of the NVR contains the connectors used to attach cameras, sensors, and relays to the NVR. Below are diagrams that outline the location and description of each connector:

N2 Rear Panel

N3 Rear Panel

NM Rear Panel

DVI-I

HDMI

Line Out

eSATA

AC power

Optical output

USB USB

NetworkeSATA

USB

Cooling fan intake

5.1 Surround sound

Line in – line level Speaker out Microphone in – not used

HDMI DVI-I

Optical output

USB

NetworkeSATA

USB

5.1 Surround sound

Line in – line level Speaker out Microphone in – not used

HDMI DVI-I

AC power

Cooling fans

N4 Rear Panel

30777AC 19

GETTING STARTED

IDENTIFYING INCLUDED COMPONENTS

OpenEye NVRs come with a mouse, keyboard and selected software and cables. Identify the following components to make sure everything has been properly included with the new NVR. If any of the following items are missing, contact the dealer to arrange a replacement.

NVR Case Key

(varies by model)

Repair Disc/ Software Disc Power Cable DVI to VGA Adapter

HDD Drives

(Shipped separately

for N4 only)

Mouse Keyboard

Bezel Cover

(N4 Only)

Rackmount Rail Kit

(N2 and N4 Only)

KEYBOARD SETUP

Left Button

To attach the keyboard to the NVR, plug the end of the Keyboard into a USB port located on the back of the machine.

MOUSE SETUP

To attach the mouse to the NVR, plug the end of the mouse into a USB port located on the back of the machine.

The mouse uses a cursor called a pointer. Pointers come in many different shapes but are most commonly shaped like an arrow.

The mouse has two buttons: a left button and a right button. Quickly pressing and releasing one of these buttons is called clicking. Sometimes you will need to double-click – or click the same button twice quickly.

In this manual:

Click means to position the mouse cursor over an item and to single click the left button. Right click means to position the mouse cursor over an item and to single click the right button. Double-click means to position the mouse cursor over an item and to click the left button twice. Select means to position the mouse cursor over a radio button, checkbox, or list item and click on it.

The scroll wheel in between the two buttons is used for added navigation functionality. By moving the wheel with index finger (scrolling), quickly move through multiple pages, lines, or windows. The wheel may also function as a third button allowing the user to quickly click or double-click an icon or a selected item

Scroll Button / Third

Right Button

30777AC 21

MONITOR SETUP

The NVR has the following connections available to attach a monitor.

Attach the monitor or monitors to the rear of the NVR using the cable supplied by the monitor manufacturer. Refer to the monitor manual for detailed information on how to setup and use it.

Note The monitor must be capable of having a minimum screen resolution of 1024 x 768 and

display colors of at least 32 Bit

POWER SETUP

WARNING: To reduce the risk of electrical shock or damage to the equip m ent:

Do not disable the power grounding plug. The grounding plug is an important safety feature.

If the electrical plug you are using does not have a ground plug receptacle contact a licensed electrician to have it replaced with a grounded electrical outlet.

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the computer.

HDMI Output To TV / Digital Display

DVI-I Output To TV / Digital Display

DVI to SVGA

Connect adapter to DVI output to connect an analog VGA Monitor

HARD DRIVE ARRAY (N2 ONLY)

Hard drives in the N2 NVR are arranged top to bottom in the HDD cage. A minimum of one and a maximum of four hard drives may be installed in the hard drive cage. The hard drive installed in bay one contains the operating system and if removed will render the NVR inoperable.

Removing a Hard Drive

1. Push the release button for the drive to remove.

2. Pull the release handle outward, sliding the drive tray out of the drive cage.

Inserting a Hard Drive

1. Slide the drive tray into the drive cage.

2. Press the release handle until it clicks, locking the drive tray in place.

HARD DRIVE ARRAY (N4 ONLY)

Hard drives in the N4 NVR are arranged top to bottom in the HDD cage. A minimum of one and a maximum of sixteen hard drives may be installed in the hard drive cage. The N4 is shipped with the hard drives in a separate box. To insert the drives, follow these instructions. The drives must be inserted in order, 1-16 (depending on how many drives you purchased). The drive trays are marked with the number of their port. See the diagram for the order of the hard drive ports on the N4.

Inserting a Hard Drive

1. Pull the blue button on the drive tray to release the latch.

2. Slide the drive tray into the drive cage.

3. Close the latch until it clicks, locking the drive tray in place.

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N2 AND N4 RACKMOUNT KIT INSTALLATION

This section provides information on installing the OpenEye 2U and 4U NVRs into a rack unit with the rack rails provided. There are a variety of rack units on the market which may mean the assembly procedure will differ slightly. You should refer to the installation instructions that came with the rack unit you are using.

Preparing for Setup

The box your OpenEye recorder was shipped in should include two sets of rail assemblies, two rail mounting brackets and the mounting screws you will need to install the system into the rack. Please read this section in its entirety before you begin the installation procedure outlined in the sections that follow.

Note These rails are designed to fit a rack between 26 and 33.5 inches deep.

Separating the Secti on of t he Rack Rails

The package includes two rail assemblies in the rack mounting kit. Each assembly consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself.

1. Locate the rail assembly in the packaging.

2. Extend the rail assembly by pulling it outward.

3. Press the quick-release tab.

4. Separate the inner rail extension from the outer rail assembly.

5. Repeat steps for the second rail assembly.

Installing the Inner Rail E x t e nsions

Each rackmount kit includes a set of inner rails in two sections: inner rails and inner rail extensions. The inner rails are pre-attached to the chassis, and do not interfere with normal use of the chassis if you decide not to use a server rack. The inner rail extension is attached to the inner rail to mount the chassis in the rack.

1. Place the inner rail extensions on the side of the chassis aligning the hooks of the chassis with the rail extension holes. Make sure the extension faces "outward" just like the pre-attached inner rail.

2. Slide the extension toward the front of the chassis.

3. Optional: Secure the chassis with 2 screws as illustrated. (4 screws are provided on N4 models.)

4. Repeat steps for the other inner rail extension.

Installing the Outer Rac k Rails

Outer rails attach to the rack and hold the chassis in place. The outer rails will extend between 30 inches and 33 inches.

1. Secure the back end of the outer rail to the rack, using the leaf springs and screws provided.

2. Press the button where the two outer rails are joined to retract the smaller outer rail.

3. Hang the hooks of the rails onto the rack holes and if desired, use screws to secure the front of the outer rail onto the rack.

4. Repeat steps for the other outer rail extension.

Installing the Recorder into a Rack

1. Extend the outer rails.

2. Align the inner rails with the outer rails on the rack.

3. Slide the inner rails into the outer rails, keeping pressure even on both sides. When pushed all the way into the rack, the rails will click into a locked position (preventing removal without pressing the quick-release tabs).

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N4 FRONT BEZEL INSTALLATION

The N4 is shipped with handles attached to the front of the unit. If you choose to mount the front bezel to your recorder, you will need to remove the handles and attach the bezel before attaching the rackmount rails.

1. Remove the two screws from each handle.

2. Install the include bezel clips and fasten with screws.

3. Align and slide the right side of the bezel into the right clip.

4. Slide the left side of the bezel into the left clip.

5. Lock the bezel by turning the key counterclockwise.

TURNING ON THE NVR

1. Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the NVR.

2. Turn on the Secondary Power Switch located in the rear of the NVR.

3. Press the Power Switch located on the front of the NVR.

4. The NVR will run a series of self-tests. After two or three minutes, a series of messages may be displayed as the various hardware and software sub systems are activated. Under normal circumstances, users should not be asked to respond to these messages. If asked to respond to the messages (adding a Printer, Monitor, etc for the first time) follow the instructions carefully.

5. Startup is complete when the OpenEye NVR software is finished loading and displays the main menu screen.

TURNING OFF THE NVR

1. Click Exit on the main menu screen of the NVR software.

2. Select Power Off from the list and click OK. The NVR may take several minutes to shut down completely.

Caution Always be sure to follow the proper procedures when turning off the power to the NVR.

NEVER disconnect the power to the NVR while it is still running or in the process of

shutting down. Doing so can cause data loss, fil e corrupt ion, system instability and hardware failure.

NVR BASICS

SETTING THE TIME AND DATE

1. Exit to Windows by clicking Exit on the Display screen and then clicking Restart in Windows Mode.

2. Click the Start button > Control Panel.

3. Click Date and Time inside Control Panel.

4. Adjust the Date and Time.

5. When finished, click Apply, then OK, then close all open windows and restart the recorder. Do this by clicking Start and selecting Restart from the Shut Down menu.

ACCESSING THE DVR UTILITY

Exporting Settings

Exporting settings can help configure multiple NVRs quickly or reconfigure a unit that has been reset to factory defaults. Some things must be kept in mind when using this feature.

You cannot use this function on:

• NVRs that are different models.

• When upgrading from certain software versions. (This feature cannot be used when upgrading

from v2.x to v3.x)

1. Exit to Windows by clicking Exit on the Display screen then and select Restart in Windows Mode.

2. Click the Start button > All Programs > OpenEye > vFormat.

3. Click Export in the System Setting tool section.

4. Select a location to save the settings file and click Save. The DVR Utility will export the NVR settings and automatically close.

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Importing NVR Settings

Sensor Status

Relay Outputs

Screen Division buttons

Connected User Details

1. Exit to Windows by clicking Exit on the Display screen then and select Restart in Windows Mode. (See the Display screen section later in this chapter)

2. Click the Start button > All Programs > OpenEye > vFormat.

3. Click Import in the System Setting Tool section.

4. Select the location of the settings file to import and click Open.

5. Click Yes to import the data file.

DISPLAY SCREEN

Each time the recorder star ts, the program defaults to the Display scre en . The following diagram outlines the buttons and features used on the D i spl ay screen. You should become familiar with these options as this is the screen that will be displayed the majority of the time.

Current Date / Time

CPU meter

Opens:

• Search

• Setup

• Backup

• PTZ Controller

Users

CPU Meter

Use the CPU meter to monitor the system resources on your recorder.

• GREEN - System configuration OK

• YELLOW - Caution; evaluate system configuration and consider

decreasing system loading

• RED - System configuration has been exceeded which may affect

stability; decrease system loading or upgrade system with CPU performance package.

Live Camera Options

Right-click a camera on the Display screen to display these options:

• Full Screen

• Instant Recording

• Search In Live

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CAMERA VIEW

Camera No. and Name

Recording Status

Special Recording Type

Recording Status Indicator

The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different states for each camera:

Recording Displayed when the camera is currently being recorded to the recorder. Motion Detection Displayed when a camera (set up for motion detection) detects motion. Display Displayed when the camera is currently not being recorded to the recorder.

Special Recording

There are two types of Special Recording. Text is displayed on the camera indicating what type of Special Recording is activated.

SENSOR

Sensor is displayed when a sensor, associated with a given camera, is activated.

INSTANT

Instant Recording is a manual activation of the recording for the selected camera. Regardless of the recording method, Instant Recording will start the camera recording and also flag the video for future searches using the Index Search feature. INSTANT is displayed when a user activates the instant recording option. Double right-click the video display to activate and deactivate the Instant Recording option.

EDIT LIVE VIEW CHANNELS

By default, the recorder only allows live video from four network channels at one time on the local server. This protects the processor resources for recording data. The Radius software allows you to view live video from multiple recorders at once and with the same limitations that the recorder has on the number of live IP based video channels. If more than four channels of live video are required on the local server, you can enable the recorder to show up to 16 channels. Be aware that displaying 16 channels of live IP based video is resource intensive and may dramatically impact system performance.

To enable the recorder to view 16 channels of live video:

1. Click Exit on the display screen and select Restart in Windows Mode.

2. Double-click the Edit Live View Channels icon on the desktop.

3. If you wish to continue, confirm the two warning windows.

The live view display will switch to 16 channel mode. To return the recorder to 4 channel mode, run the utility again using the same instructions.

SCREEN DIVISION BUTTONS

Note When viewing live video from Network Cameras, only 4CH will display at one time. If more

live view channels are required on the local server, see the Edit Live View Channels instructions.

1st Four Cameras View – Di s play s camer as 1-4 in the Video Display Area. To return to a different Multi-Camera View, select a different Screen Division option from the Screen Division menu.

2nd Four Cameras View – Displays cameras 5-8 in the Video Display Area. To return to a different Multi-Camera View, select a different Screen Division option from the Screen Division menu.

3rd Four Cameras View – Displays cameras 9-12 in the Video Display Area. To return to a different Multi-Camera View, select a different Screen Division option from the Screen Division menu.

4th Four Cameras View – Dis play s cameras 13-16 in the Video Display Area. To return to a different Multi-Camera View, select a different Screen Division option from the Screen Division menu.

Full Screen

viewable area on the monitor. When this is selected, no menu options are visible. You can activate the Full Screen Option by clicking on the Full Screen button within the Screen Division menu. You can deactivate Full Screen mode by right clicking on the screen.

Auto Sequence

and then the Loop button will sequence through 1A, 2A, 3A, 4A and then repeat.

– The Full Screen Option allows you to view the Video Display Area using the entire

– Sequences through the Screen Divisions sets. For example, selecting the 1A

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Dual Monitor Camera Displa y Menu

When dual monitors are enabled, you can adjust the camera display for live view on the secondary display. Move the mouse to the top of the screen and the camera display menu will appear.

Custom Live View Divisions

Customize your Live View screen by changing the order of the cameras. Each screen division can be individually customized but a camera can only be displayed once in each group view.

Create custom live view divisions:

1. On the Display screen click Setup, and then click General.

2. Click Sequence Setting.

3. Drag and drop cameras from the Channel List to the desired location within the Division Group.

Channel

Division Group

SETUP OPTIONS

Setup Options

SETUP OVERVIEW

The Setup options allow you to optimize your recorder by adjusting things like camer a nam es, restart schedules, recording schedules and more. It is extremely important that you setup your recorder correctly for several reasons.

• Recording Schedules – Increase the amount of pertinent recorded video that is saved on the

recorder by optimizing the recording schedule. Optimize the type of recording done by adding motion detection to this as well, again increasing the amount of useful video.

• Camera Naming – Name each camera so the location can be easily identified and include any

other pertinent information that may be helpful when viewing it on the Video Display Area.

• Configure Network Cameras – Connect to and configure cameras that are available on the

network the NVR is connected to.

SETUP SCREEN OVERVIEW

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NETWORK CAMERA SETUP

Connecting a Network Device

Connecting Manually

1. From the Live View screen, click Setup.

2. Click Network Cameras.

3. Select your network device from the Device Type list.

4. Type a Device Name.

5. Type the IP/URL address, Port#, User ID and Password of the device.

6. Click Add.

7. Click Apply.

8. Proceed to Assigning a Network Device to a Channel.

Connecting with Find Cameras

1. From the Live View screen, click Setup.

2. Click Network Cameras.

3. Click Find Cameras to automatically find all connected Network cameras.

4. Select the check box next to the desired camera.

5. Type the User ID and Password of the device.

6. Click Get Device.

7. Click Apply.

8. Proceed to Assigning a Network Device to a Channel.

Assigning a Network Device to a Channel

1. From the Live View screen, click Setup.

2. Click Network Cameras.

3. Click the Channel Setup tab.

4. Click an available channel on the Channel List.

5. Type the desired Position Name.

6. On the Select Device list, select the appropriate network device added previously.

7. If the device has PTZ capabilities, select the PTZ Camera check box to enable.

8. If the device displays wide screen video, select the Wide Screen check box to allow it to display properly.

9. If supported, select the Use Network Camera Motion Detection check box.

10. Select Intensive Motion, Intensive Sensor, and/or Intensive Instant to increase the recording rate on an event.

11. Click Apply to save your selection s.

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Assigning Dual Streams

Dual stream support enables you to take advantage of two different streams from an IP camera. One stream can be high definition forensic video, while the other stream can be a lower resolution for live display. This allows for OpenEye Radius or Remote to display more cameras while utilizing lower bandwidth and less CPU usage.

The second stream is used for motion detection in the server, which lightens the processing load for centrally-managed motion detection configurations. Dual Stream can be configured to allow for the continued use of Hot Spot when desired.

Dual streaming functions are limited to cameras that support this feature.

1. From the Live View screen, click Setup.

2. Click Network Cameras.

3. Click the Channel Setup tab.

4. Click an available channel on the Channel List.

5. Type the desired Position Name.

6. On the Select Device list, select the appropriate network device added previously.

7. If the device has dual streaming capabilities, choose the appropriate streams in the Main Stream and Sub Stream drop-down menus.

8. Click Apply to save your selection s.

Controlling a PTZ camer a

Displays

Channel

Set Presets,

The PTZ controls within the recorder allow for powerful control over the cameras. This can be extremely beneficial by increasing the usefulness of the recorded video. Using the PTZ controls you can create custom preset configurations that can continuously sweep across large areas.

Note PTZ setup and control through an encoder is only available for supported video encoders with

a PTZ RS-485 pass-through.

The OpenEye recorders provide control for a PAN/TILT/ZOOM camera in two different ways.

• Use the Graphical PTZ Controller that appears when the PTZ button is clicked on the Display

screen.

Using the Graphical PTZ Cont roller

1. Use the Arrow buttons to control the direction of the PTZ camera.

2. To select a new camera, click the video display of a different camera on the Display screen display.

Note Eight directions are available only for select

cameras. Only four of the PTZ Control buttons work for all protocols (UP, DOWN, LEFT, RIGHT).

Arrow buttons

Current Camera

Note The Advanced menu panel on the graphical

PTZ controller can be used to set PTZ preset positions (on supported cameras), as well as move to presets upto 254.

Move To Preset Positions 1-10

Opens & Closes the Advanced Panel

and Move to Presets 11-254

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Assigning Audio Channels to a Networ k De vi c e

1. From the Live View screen, click Setup.

2. Click Network Cameras.

3. Click the Audio Setup tab.

4. Click an available audio channel on the Channel List.

5. On the Select Device list, select a network device added previously.

6. To record the network audio select the Record Network Audio check box. The audio channel will be available on the search screen.

7. To access the audio channel from the Live View screen, select the Enable Network Video in Live View check box.

Camera Configuration

The Camera Configuration tab displays information on all cameras connected to the OpenEye recorder.

Disable/Enable Live Video

• To disable the live view of a network device (to conserve resources), unselect the check to the

left of the Camera Name. The camera channel will display “Non-Decoding Mode Enabled” on a black background

• To enable the live view of network device, sel ect the check box next to the Camera Name that

you want available for live video display.

Displaying More Columns

The Camera Configuration tab can be customized to display the information you use most. Click Select Column to add or remove specific columns.

Capture FPS Record FPS Schedule Manufacturer Model IP Address Port Number Resolution

Record FPS Frame Rate Codec Quality PTZ

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Accessing the Configuration Menu

Use the OpenEye interface to access basic network device menu functions.

1. From the Live View screen, click Setup.

2. Click Network Cameras.

3. Click the Camera Configuration tab.

4. Highlight the desired camera.

5. Click Setup Network Device.

NVR Registration and Upgrade

Have the following information available before registering the NVR upgrade. Product Serial Number: This may be the Product Serial Number displayed on the product sticker on the

left side of the recorder; or the the unique Product Serial Number provided with the purchase of additional channel linceses.

System ID: The System ID is a number that is generated by the OpenEye unit. This is a unique code generated using the MAC address of the recorder.

Locating the System ID

1. From the Display screen, click Setup.

2. Click Network Cameras.

3. Click the License tab.

Obtaining the License Key

1. Open an Internet browser and go to: http://activate.openeye.net/nvr

2. Enter the Product Serial Number and System ID.

3. Click Submit.

4. Verify the information, and click Next.

5. The Unlock Code provided will need to be entered into the License Key field on the recorder.

Note Both the System ID and the Unlock Code are case sensitive.

Note We recommend printing the registration page with the Unlock Code for later reference.

Unlocking the Upgrade

1. Return to Setup > Network Cameras > License.

2. Enter the Unlock Code generated by the OpenEye Registration Site into the License Key box.

3. Click Register and confirm that the new License Key is listed in the Channel Connection License box.

4. Click OK.

5. Click Apply.

6. Click Exit Setup.

Unlocking Additional Ne t w ork De vi ces

Follow the instructions above for Registration and Upgrade to unlock any additional network devices.

30777AC 41

MOTION SETUP

Display full screen motion event

Beep on sensor event

The recorder allows the user t o adjust se veral different Motion Settings and create motion detection areas.

video pop up on

motion event

Display full screen video pop up on

Create a Motion Area

Reduces Analog Signal Noise from Motion Detection

1. From the Display screen, click Setup.

2. Click Motion.

3. Select a camera from the Select Camera list.

4. Select the Detect Detail Motion Area check box.

5. Click Clear.

6. Click Advanced Motion Area Setup.

7. Click a Motion Detection Area shape button.

8. Drag the mouse over the camera image.

Note To create a polygon shape, click the mouse at each

point and double-click to close the shape.

9. Click OK.

10. Move the sliders to adjust motion sensitivity and the noise filter.

11. Define the pre-alarm and post-alarm recording time for a motion event.

Pre Alarm – 0 - 120 Seconds [The number of seconds the recorder records before motion is detected— to ensure any motion occurring between I-frames is captured, set to a value greater than 0]

Post Alarm (MOTION) – 0 - 120 Seconds [The number of seconds the recorder records after it stops detecting motion]

Enable Sabotage Detection

The Camera Sabotage Detection feature will notify users that the field of vision of a camera has been compromised, abruptly changed, or dete ct s signi fic ant vibr at ion.

To enable Sabotage Detection:

1. Select the Enable Sabotage Detecti on check box.

2. Set the threshold percentage to reduce false alarms.

3. Select the Beep on Detect che ck bo x – or – select a n output Relay to activate on detection.

30777AC 43

GENERAL SETUP

Display

IP Camera Key Frame Decoding

This will only show key frames (I-frames) in the live view in order to reduce the CPU load. Enabling this funciton does not impact recorded or remote streami ng vide o .

Use Full Screen

Stretch the OpenEye interface to use the full monitor screen based on the resolution set in Windows.

Display Size

Select from available monitor display sizes. Use to correctly display video on wide screen monitors.

Function

Beep on Login Fail

Enables the recorder to beep continuously in response to a failed login attempt. Only an authori zed login will stop the beeping.

Sequence Setting

Allows the video out picture to aut om ati cal ly cycl e thro ugh ch annel s at a set speed. Example: .Cycle through channels 1-6 at four-second intervals.

Dual Monitor

Enable a second monitor connected to the recorder. See Connecting a Second Monitor for complet e instructions.

Hybrid Sensor Setup

This interface is used to link Hard Contact Sensor Inputs from supported Network Devices to the recorder software.

Voice Warning

Open Sound File

Test

The recorder allows users to play a sound file when either a Motion event or Sensor event occurs. This file can be a custom created sound file that is unique to the application. The selected WAV file is pla yed through speakers attached to the recorder.

1. Click the Open Sound File icon to browse for a WAV file. The selected file will display in the box on the left.

2. Click the Test icon to verify the audio file.

3. Select Motion Event and/or Sensor Event to trigger the audio file.

Hybrid Sensor Setup

This interface is used to link Hard Contact Sensor Inputs from supported Network Device s to the recorder software.

The Network Device List is a list of available IP camera devices that have sensors enabled. When a device is selected, the lower table will populate with a list of the sensors for the device.

• Click the arrow next to a sensor or relay to display the number of the sensor on the recorder.

You can then associate a sensor or relay from the recorder with a sensor or relay on the network device.

30777AC 45

Connecting to a Wide Screen Displa y

1. Click Exit on the Display screen and select Restart in Windows Mode.

2. Right-click the Desktop and select Screen Resolution.

3. From the Resolution list, sele ct the proper solu tio n of the connec ted dis pla y.

Tip Refer to the display documentation for the proper resolution settings.

4. Click Apply, confirm the change, then click OK.

5. Double-click the OpenEye Server icon on the Desktop.

6. Click Setup on the Display screen and then click General.

7. Under Display Settings, select Use Full Screen.

8. Click Apply then click Exit Setup.

Connecting a Second Monitor

All recorders can support two connected monitors. If a second monitor is connected to the recorder, follow these steps to enable the Dual Monitor setting s.

1. Click Exit on the Display screen and select Restart in Windows Mode.

2. Right-click the Desktop and select Screen Resolution.

3. Click the secondary display screen and from the Multiple displays list cli ck Extend these

displays.

Tip If a second display is not shown click Detect; if the second display does not appear, verify

that the second monitor is properly connected.

4. Click Apply, confirm the change, then click OK.

Tip Refer to the display documentation for the proper resolution settings.

5. Double-click the OpenEye Server icon on the Desktop.

6. Click Setup on the Display screen and then click General.

7. Under Function, select Dual Monitor.

8. Click Apply then click Exit Setup.

Setting Up Dual Monitor Preferences

When using dual monitors on the recorder you can set the Live View, Search and Setup windows to open on either the primary or secondary monitor.

1. Click Dual Monitor Setup to configure what will be displayed on the second monitor.

2. Select the appropriate check boxes to open Live View, Search and Setup on the Primary or

Secondary monitor.

Note Live View will always default to the Primary monitor. When the Secondary monitor is selected

for Live View, the cameras will display full screen on the secondary monitor.

Volume

Enable All Cameras

Enable

The volume control allows fine tuning of the volume settings on the recorder.

Volume Options:

• Device/Speakers – Used to adjust the volume for al l sound com ing fr om the system ’ s

speakers.

• System Sounds – Used to adjust the volume for the system sounds exclusi vel y.

Auto Sequence Setting

Auto Sequencing is available either in the Display screen when Auto Sequencing has been enabled. Auto Sequencing conveniently displays video channels at specif ied inter va ls and seq uen ce s through each selected channel.

Sequencing

Select interval between switching

Custom Mode

Create non-standard screen di vis ion la yout s.

Skip 0 FPS Channel

Sequence skips cameras with no video signal.

Create Custom Auto Sequence

1. From the Display screen, click Setup.

2. Click General.

3. Click Sequence Setting.

4. Click individual cameras in the left pane or click Select All to include all cameras in the sequence.

5. Select an Interval time (in seconds) to display each screen in the sequence.

6. Select screen division options for appropriate cameras.

7. Click OK, click Apply, then click Exit Setup.

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SCHEDULE SETUP

Single Day Selection / Multi Day selection

Recording schedule window

Recording Schedule

The Recording Schedule window allows you to create different recording schedules based on the day, time, and type of recording desired. In addition, this window contains the System Restart options.

Create Special Day recording

Create a Recording Schedule

Recording mode options

Select a day to begin creating the schedule for -or- click Single Day Selection, enabling Multi Day Selection, to create the same schedule for multip le day s.

Highlight the Time-Blocks within the Recording Schedule window for the cam era( s) selected to schedule. Once the desired Time-Blocks are highlighted, click a Recording Mode button. The TimeBlocks should now appear Blue for Motion, Yellow for Continuous and White for No Recording.

Note Leave cameras recording with Sensor Detection set to No Recording for the specified time

block(s).

Emergency IP setup

Sensor Schedule

Single Day Selection / Multi Day selection

Create Special

The Sensors will supersede all other types of recording modes (Motion and Continuous). Regardless of the recording schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor Recordings will be flagged and searchable using the Index Search Mode. Cameras are associated to sensors in the Camera Setup menu.

Sensor schedule window

Day Sensor schedules

Alarm options

Emergency IP setup

Create a Sensor Schedule

Click Schedule and then and then select the Sensor option. Select a single day or click Single Day Selection to include multiple days in the sch edu le.

Highlight the Time-Blocks within the Recording Schedule window for the sensor(s) to enable and schedule. Once the time blocks are highlighted click Enable. The time block will now appear red.

30777AC 49

Scheduling Alarm Event s

There are three types of Alarm Events:

• ALARM EVENT: This option logs the Alarm Events on the local server.

• CENTRAL STATION: This option sends a Map Alarm to Radius.

• EMERGENCY AGENT: This option sends the Alarm Event to the Emergency Agent software.

Motion can be designated as an alarm event. Often motion does not need to be treated as an Alarm event. For example: During work hours, motion that occurs is expected and should not be treated as an alarm. However, after business hours, any motion that occurs could be treated as an alarm.

1. From the Display screen, click Setup.

2. Click Schedule.

3. Select either Recording or Sensor.

4. Highlight time blocks in the schedule that have been set to Motion (or Sensor) and click the desired Event buttons (Alarm Event, Central Station, Emergency Agent). A corresponding let ter will display in the selected time blocks.

Emergency Agent Schedul e

Video recording triggered by motion or sensor events can be sent to the Emergency Agent software.

1. Enable the Emergency Agent Event. (see Scheduling Alarm Events above).

2. Enter the IP Address of a PC running the Emergency Agent software under Emergency IP.

3. Select the check box next to the IP Address to enable it. Only one IP Address is supported at a time.

4. Enter the recording duration (in seconds) in the Emergency Time box.

Tip See the Emergency Agent chapter for detailed information on setting up the Emergency

Agent software.

Special Day Schedule

You can create days that have a unique recording schedule. For example: Holidays, Special Events, etc.

Special Day Mode / Normal Day Mode

Date Selector (Calendar)

Configured Special Days List

Creating/Editing a ‘Special Day’ Schedule

1. Click Normal Day Mode t o enable the Special Day Mode.

2. Select a day by typing the date or clicking the down arrow to select the date from a calend ar .

3. Highlight the time-blocks within the Recording Schedule window for the camera(s) selected. Once the desired Time-Blocks are hi ghli ghte d, click a Recording Mode button.

4. When finished creating the schedule click Save Special Day.

Note The special day should now appear as a date in the Special Day Schedule. To edit it, highlight

it on the list and repeat steps 3 and 4 above.

Deleting a ‘Special Day’ Schedule

1. Select a date from the Special Days list.

2. Click Delete Special Day.

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System Restart Setup

Restart Setup allows you to define a schedule wherein the recorder automatically restarts according to specified parameters.

Create System Restart Schedule

1. From the Display screen, click Setup.

2. Click Schedule.

3. Click Restart Setup.

4. Select Enable for each day of the week that a restart is desired.

5. Specify the time of day to schedule the system restart.

6. Select either Restart or Off.

Note If Off is selected, the recorder will shut down at the specified time but not restart.

7. Click OK, click Apply, then click Exit Setup.

NETWORK SETUP

way audio between

Remote Client Ports

Network Setup allows the user to adjust settings such as Ports, setup emergency PPP information for use with the Emergency Agent and enable Remote Access.

Use with Emergency Agent

Time Out Value When attempting to connect to the recorder, if the connection does not succeed during the timeout period (seconds), the connection will be terminated.

Emergency Port Used to connect with the Alarm Monitor software. Center Port Used to connect with the OpenEye remote software (Remote, Radius, MDVR). This port

must be specified in the remote software to connect to the recorder.

Note Center Port 1025 is not available.

Image Port Used to transfer the video to the OpenEye remote software. Search Port Used to transfer search information to the OpenEye remote software.

Note If connecting to the recorder through a firewall, the above ports must be open to incoming and

outgoing traffic.

Health Check Port Enables Radius to receive information regarding the health of the recorder.

Enable twoDVR and Remote Client

30777AC 53

ADMINISTRATIVE SETUP

Select Log

Select

Log Data Display

Disk Management

The Disk Management window is a native Windows function. This window displays the partition scheme and health status of the Hard Disk Drives in the recorder. This window is often used to troubleshoot a recorder, or verify the amount of Hard Drive storage inst al led. For more information about Disk Management, consult a Windows 7 manual.

Export Log Data (1 to 7 days)

Setting Up DDNS

Dynamic Domain Name System (DDNS) is a service that provides a static address to simplify remote connection to the recorder. This service is most useful for installations where the WAN (public) IP address is dynamic (changes from time to time). Most public IP addresses are dynamic unless a static address has been specifically ordered from the internet service provider.

Enable DDNS

To enable this functionality of the recorder, follow the steps below:

1. Click Setup on the Display screen and log in as Administrator if prompted.

2. Click Administrative.

3. Click Program Management (ETC) and enter the Administrator password when prompted.

4. Click Show (to the right of Dynamic DNS Configuration).

5. Select Enable DDNS.

6. Enter the User Name, Password, and Hostname specified on the DDNS document shipped with your recorder.

7. Click OK, then close the Program Manager window.

Note Ensure the recorder has an IP address by setting it

statically. The Network settings may need to be changed. If you are not sure of the correct values, contact the individual or department responsible for network administration at the site.

Set the IP Address

The IP address of the recorder is set in Windows; to set the IP address follow the steps below:

1. On the Display screen, click Exit and choose Restart in Windows Mode.

2. Right-click My Network Places and click Properties.

3. On the General tab, click Internet Protocol (TCP/IP) and then click Properties.

4. Select Use the following IP address.

5. Enter values for the IP Address, Subnet Mask, and Default Gateway (these may be specified by the department responsible for network administration).

a. IP Address: The first three sets of numbers should match the router’s local IP address

and the last set should be a unique number between 1-254.

b. Subnet Mask: This should match the router’s setting (commonly 255.255.255.0 for 192.X

addresses and 255.0.0.0 for 10.X addresses).

c. Default Gateway: This is the router’s internal IP address. Once DDNS is configured, the

router the recorder connects to will need to have port forwarding configured. For further instruction on this process, visit Once DDNS and port forwarding have been configured, the recorder will be accessible from any remote

site by entering the HOSTNAME into the address bar of Internet Explorer or the IP Address field in remote software.

http://openeye.net and search for “Port Forwarding.”

30777AC 55

OpenEye Gen5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Manual Edition 30777AC – MAY 2012

TABLE OF CONTENTS

PREFACE

ABOUT THIS GUIDE

TECHNICIAN NOTES

INTRODUCTION

PRODUCT DESCRIPTION

FEATURES

CONTROLS AND CONNECTIONS

FRONT PANEL CONTROLS AND LEDS

N2 Front Panel

N3 Front Panel

NM Front Panel

N4 Front Panel

REAR PANEL CONNECTORS

N2 Rear Panel

N3 Rear Panel

NM Rear Panel

N4 Rear Panel

GETTING STARTED

IDENTIFYING INCLUDED COMPONENTS

KEYBOARD SETUP

MOUSE SETUP

MONITOR SETUP

POWER SETUP

HARD DRIVE ARRAY (N2 ONLY)

Removing a Hard Drive

Inserting a Hard Drive

HARD DRIVE ARRAY (N4 ONLY)

Inserting a Hard Drive

N2 AND N4 RACKMOUNT KIT INSTALLATION

Preparing for Setup

Separating the Secti on of t he Rack Rails

Installing the Inner Rail E x t e nsions

Installing the Outer Rac k Rails

N4 FRONT BEZEL INSTALLATION

TURNING ON THE NVR

TURNING OFF THE NVR

NVR BASICS

SETTING THE TIME AND DATE

ACCESSING THE DVR UTILITY

Exporting Settings

Importing NVR Settings

DISPLAY SCREEN

CPU Meter

CAMERA VIEW

Recording Status Indicator

Special Recording

EDIT LIVE VIEW CHANNELS

SCREEN DIVISION BUTTONS

Dual Monitor Camera Displa y Menu

Custom Live View Divisions

SETUP OPTIONS

SETUP OVERVIEW

SETUP SCREEN OVERVIEW

NETWORK CAMERA SETUP

Connecting a Network Device

Connecting Manually

Connecting with Find Cameras

Assigning a Network Device to a Channel

Assigning Dual Streams

Controlling a PTZ camer a

Using the Graphical PTZ Cont roller

Assigning Audio Channels to a Networ k De vi c e

Camera Configuration

Disable/Enable Live Video

Displaying More Columns

Accessing the Configuration Menu

NVR Registration and Upgrade

Locating the System ID

Obtaining the License Key

Unlocking the Upgrade

Unlocking Additional Ne t w ork De vi ces

MOTION SETUP

Enable Sabotage Detection

GENERAL SETUP