OpenEye 960H, E- Max 960HOE-EMAX8, OE-EMAX16, OE-EMAX8 User Manual
960H Recorder
User Manual
E-Series Max
OE-EMAX8
OE-EMAX16
www.openeye.net
2
32769AB 3
OpenEye® OE-EMAX 960H E-Series Max Embedded Recorders
User Manual
Manual Edition 32769AB – JULY 2014
©2014, OpenEye
All Rights Reserved.
No part of this document may be reproduced in any means, electronic or mechanical, for any purpose,
except as expressed in the Software License Agreement. OPENEYE shall not be liable for technical or
editorial errors or omissions contained herein. The information in this document is subject to change
without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any
direct, consequential, incidental, special, punitive, or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of business information), even
if OPENEYE has been advised of the possibility of such damages and whether in an action or contract or
tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are
reserved to OPENEYE. OPENEYE and OpenEye, are registered trademarks of OPENEYE in the United
States and elsewhere. All other brand and product names are trademarks or registered trademarks of the
respective owners.
OpenEye products may include open source software that are subject to GNU GPL (General Public
License), GNU LGPL (Lesser General Public License), and other similar licensing models.
If you would like a copy of the source code, as governed by the GPL and LGPL, please send, by registered
mail, a certified check for $15.00 to cover production and shipping costs. A CD with the applicable GPL and
LGPL source code will be mailed to you. This offer is good for three years from the original date of
purchase. Mail To: OpenEye ATTN Open Source Compliance, 23221 E Knox Ave, Liberty Lake WA 99019.
The following words and symbols mark special messages throughout this guide:
Text set off in this manner indicates information that is necessary for proper
operation of the product.
Text set off in this manner indicates information that may be helpful.
Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
OPENEYE
Liberty Lake, WA ● U.S.A.
4
IMPORTANT SAFEGUARDS
1. Read Owner’s Manual – After unpacking this product, read the owner’s manual
carefully, and follow all the operating and other instructions.
2. Power Sources – This product should be operated only from the type of power source
indicated on the label. If not sure of the type of power supply to your home or business,
consult product dealer or local power company.
3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure
reliable operation of the product and to protect it from overheating, and these openings
must not be blocked or covered. The product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided or
OpenEye’s instructions have been adhered to.
4. Heat – The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products that produce heat.
5. Water and Moisture – Do not use this product near water. Do not exceed the humidity
specifications for the product as detailed in the Appendix section in this manual.
6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
7. Power Cord Protection – Power-supply cords should not be routed so that they are
likely to be walked on or pinched by items placed against them, paying particular
attention to cords at plugs, receptacles, and the point where they exit the product.
8. Overloading – Do not overload wall outlets; extension cords, or integral convenience
receptacles as this can result in a risk of fire or electrical shock.
9. Object and Liquid Entry Points – Never insert foreign objects into the recorder, other
than the media types approved by OpenEye, as they may touch dangerous voltage
points or short-out parts that could result in a fire or electrical shock. Never spill liquid of
any kind on the product.
10. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or
table. The product may fall, causing serious personal injury and serious damage to the
product.
11. Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so
may cause serious personal injury.
12. Burden – Do not place a heavy object on or step on the product. The object may fall,
causing serious personal injury and serious damage to the product.
13. Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken
and may cause serious personal injury and product malfunction.
14. Replaceable Batteries – CAUTION: Risk of Risk of Explosion if Battery is replaced by
an Incorrect Type. Dispose of Used Batteries According to the Instructions.
15. Grounded Outlet – This equipment shall be connected to a properly grounded outlet.
16. Outlet Location – This equipment must be installed within six feet of an easily
accessible outlet.
17. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to
qualified service personnel under the following conditions:
When the power-supply cord or plug is damaged.
If liquid has been spilled, or objects have fallen into the unit.
If the unit has been exposed to rain or water.
If the unit does not operate normally by following the operating instructions. Adjust
only those controls that are covered by the operating instructions as an improper
32769AB 5
adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the unit to its normal operation
If the unit has been dropped or the enclosure has been damaged.
When the unit exhibits a distinct change in performance - this indicates a need for
service.
18. Servicing – Do not attempt to service this product unless instructed to by an OpenEye
engineer. Opening or removing covers may expose the user to dangerous voltage or
other hazards. Refer all servicing to qualified personnel.
19. Replacement Parts – When replacement parts are required, be sure the service
technician has used replacement parts specified by OpenEye or have the same
characteristics as the original part. Unauthorized substitutions may result in fire, electric
shock or other hazards.
20. Safety Check – Upon completion of any service or repairs to this unit, ask the service
technician to perform safety checks to determine that the unit is in proper operating
condition.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product.
To ensure the integrity of this product when shipping or moving, repackage the unit as it was
originally received from OpenEye.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or
plastic objects in contact with this product for long periods of time. They will leave marks on
the finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a
malfunction.
NOTES ON LOCATING
Place the unit on a level surface. Do not use it on a shaky or unstable surface such as a
wobbling table or inclined stand.
If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and
the sound may be distorted. If this happens, place the recorder away from the TV, radio, or
VCR.
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry
cloth to wipe it dry. Do not use any type of solvent, such as thinner and benzene, as they may
damage the surface of the recorder.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.
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NOTES ON MAINTENANCE
This recorder is designed to last for long periods of time. To keep the recorder always
operational we recommend regular inspection maintenance (cleaning parts or replacement).
For details contact the nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation could damage the recorder. Read the following information carefully.
Moisture condensation might occur under the following circumstances:
When this product is brought directly from a cool location to a warm location.
When this product is moved to a hot and humid location from a cool location.
When this product is moved to a cool and humid location from a warm location.
When this product is used in a room where the temperature fluctuates.
When this product is used near an air-conditioning unit vent.
When this product is used in a humid place.
Do not use the recorder when moisture condensation may occur.
If the recorder is used in such a situation, it may damage discs and internal parts. Remove
any CD discs, connect the power cord of the recorder to the wall outlet, turn on the recorder,
and leave it for two to three hours. After two to three hours, the recorder will warm up and
evaporate any moisture. Keep the recorder connected to the wall outlet and moisture will
seldom occur.
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE
TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
C A U T I O N
RISK OF ELECTRIC SHOCK
DO NOT OPEN
32769AB 7
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of un-insulated "dangerous voltage" within the product enclosure
that may be of sufficient magnitude to constitute a risk of electric shock to persons.
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
EN 55022 Class A Notice
WARNING
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
8
Standard Warranty
OpenEye warrants all new products to be free from defects in workmanship and material
under normal use for a period of two years after the date of purchase. Any defective
product that falls under this warranty will, at OpenEye's discretion, be repaired or replaced at
no additional charge. OpenEye may elect to replace defective products with new or factory
reconditioned products of equal or greater value. Repairs made necessary by reason of
misuse, alteration, normal wear, or accident are not covered under this warranty.
Exceptions to this are listed below:
Three Years on all Digital Recorders
Three years on all analog fixed cameras
All products shall be covered by a one year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days
from the date of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other
warranties by OpenEye express and implied, including without limitation the warranties of
merchantability and fitness for a particular purpose. Under no circumstances will OpenEye be
liable for any consequential, incidental, special or exemplary damages arising out of or
connected with the sale, delivery, use or performance of the product, even if OpenEye is
apprised of the likelihood of such damages occurring. In no event shall OpenEye liability
exceed the purchase price of the product.
This warranty gives you specific legal rights and you may also have other rights which vary
from state to state or country to country.
*Requires corresponding security deposit. Advanced Replacement limited to components
only outside of the USA and Canada.
28574AG
For the most up to date information visit www.openeye.net.
32769AB 9
Introduction ...................................................................................................................................... 13
Product Description ........................................................................................................ 13
Features .......................................................................................................................... 14
USB Flash Drive Approved List ...................................................................................... 14
PTZ Compatibility List ..................................................................................................... 15
Quick Start Instructions ................................................................................................... 16
Logging In for the First Time ........................................................................................... 16
Installation ........................................................................................................................................ 17
Front Panel Controls ....................................................................................................... 17
Rear Panel Connectors................................................................................................... 18
16 Channel .............................................................................................................. 18
8 Channel ................................................................................................................ 19
Remote Control ............................................................................................................... 20
Connection Guide ........................................................................................................... 21
Connecting the Monitor ............................................................................................ 21
Video Inputs and Looping Outputs .......................................................................... 21
Connecting to a Network ......................................................................................... 21
Connecting Audio .................................................................................................... 21
Connecting a PTZ Camera ...................................................................................... 22
Connecting to a Sensor Input .................................................................................. 22
Connecting to a Relay Output .................................................................................. 22
Turning on the Recorder ................................................................................................. 23
Using the Front Panel to Turn On/Off the Recorder................................................. 23
Setup ................................................................................................................................................. 25
Setup Menus ................................................................................................................... 25
Quick Setup .................................................................................................................... 26
System ............................................................................................................................ 27
System Setup .......................................................................................................... 27
Upgrade Firmware ................................................................................................... 28
Disk Setup ............................................................................................................... 29
Format .............................................................................................................. 29
Overwrite .......................................................................................................... 30
Check ............................................................................................................... 30
SMART Check .................................................................................................. 31
User Setup ............................................................................................................... 32
Adding / Changing a User ................................................................................ 33
Configuration ........................................................................................................... 34
Shutdown ................................................................................................................. 34
10
Camera ........................................................................................................................... 34
Camera Setup ......................................................................................................... 34
Color Setup (Adjust) ......................................................................................... 35
PTZ Setup ............................................................................................................... 35
Spot / Sequence Setup ............................................................................................ 36
Monitor Setup .......................................................................................................... 37
Record ............................................................................................................................ 38
Recording Setup ...................................................................................................... 38
Frame ............................................................................................................... 38
Schedule .......................................................................................................... 39
Holiday Setup ................................................................................................... 41
Audio ................................ ................................ ................................................ 41
Emergency Recording ...................................................................................... 42
Using Emergency Recording ..................................................................... 42
Motion/Event Setup ................................................................................................. 43
Input ................................................................................................................. 43
Setting Up Motion Detection Recording ............................................................ 44
Sensor .............................................................................................................. 45
Action ............................................................................................................... 46
Alarm Monitor ................................................................................................... 47
Network ........................................................................................................................... 48
Network Setup ......................................................................................................... 48
Serial Setup ............................................................................................................. 49
E-mail Setup ............................................................................................................ 50
ReportStar ............................................................................................................... 51
Information ...................................................................................................................... 52
System Log View ..................................................................................................... 52
Version View ............................................................................................................ 52
Status View .............................................................................................................. 53
Operation .......................................................................................................................................... 56
Login ............................................................................................................................... 56
Default Administrator Log In .................................................................................... 56
Live Display Mode .......................................................................................................... 56
Channel Selection.................................................................................................... 56
Icons ........................................................................................................................ 57
Mouse-Over Menu ................................................................................................... 58
Instant Recording..................................................................................................... 58
Popup Menu ............................................................................................................ 59
No Signal ................................................................................................................. 59
No Permission ......................................................................................................... 59
PTZ .......................................................................................................................... 60
PTZ Popup Menu ............................................................................................. 60
Create PTZ Preset Position ....................................................................... 60
Search ............................................................................................................................ 61
Searching Recorded Data ....................................................................................... 61
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Quick Search ........................................................................................................... 61
Graphic Search ........................................................................................................ 61
Quick Backup in Search Mode ................................................................................ 62
Express Search ....................................................................................................... 62
Event Search ........................................................................................................... 62
Jump to First Saved Data ........................................................................................ 62
Jump to Last Saved Data ........................................................................................ 62
Daylight Saving Search ........................................................................................... 63
Search Popup Menu ................................................................................................ 63
Backup (Export) .............................................................................................................. 64
Manual Export ......................................................................................................... 64
Using the Backup Player ................................................................................................. 65
Controlling Backup Player ....................................................................................... 65
Setup and Save Functions ....................................................................................... 66
Play Back Backup Image ......................................................................................... 66
Screen Division Buttons ........................................................................................... 67
Upgrade Firmware at the Recorder ................................................................................ 67
Save Settings .................................................................................................................. 68
Save Settings .......................................................................................................... 68
Import Settings......................................................................................................... 68
Remote Software ............................................................................................................................. 69
RADIUS Overview .......................................................................................................... 69
Installing RADIUS on your PC ................................................................................. 69
Web Viewer Overview..................................................................................................... 70
Connecting to a Recorder Using Web Viewer ......................................................... 71
Search Video Using Web Viewer ............................................................................. 71
Performing a Basic Search ............................................................................... 72
Status Search ................................................................................................... 72
Performing a Status Search ...................................................................... 72
Clean Image ..................................................................................................... 72
Print .................................................................................................................. 73
Save ................................................................ ................................................. 73
Digital Verifier Overview .................................................................................................. 74
Using the Digital Verifier .......................................................................................... 74
Appendix .......................................................................................................................................... 75
Button Index .................................................................................................................... 75
LED Status Indicators .............................................................................................. 75
Enter / Exit Buttons .................................................................................................. 75
Function Buttons ...................................................................................................... 76
Numeric Buttons and Channels ............................................................................... 76
Directional and Playback Control Buttons ................................................................ 77
Recorder Specifications .................................................................................................. 78
12
Notes
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OpenEye’s E-Series recorders are powerful and affordable video management solutions,
designed for easy installation and operation. Preconfigured for continuous recording and
DDNS, with no additional setup required, the E-Series offers quick search, setup, and backup
features. E-Series recorders use an embedded Linux operating system, which provides
stability and protection from viruses.
OpenEye E-Series recorders are ready for fast and seamless integration within your existing
IT infrastructure. These recorders are designed to offer unparalleled stability, security, and
ease of use in each model. Your security investment has never been easier to maintain.
Multiple users may connect through any network for simultaneous live viewing, and digital
search. This powerful software enables users to establish recording schedules, create motion
detection zones, and use PTZ controls on available attached video input devices. With the
latest advancements in the E-Series firmware, searching and indexing your video archive is
fast and easy.
The E-Series Max includes a DVD drive for optical media backup (CDs and DVDs) and full
front panel control. The 16 channel model includes looping outputs for increased versatility for
live display.
All OpenEye recorders come with free RADIUS remote management and viewing software
allowing you to connect to any number of recorders from virtually anywhere using your PC or
laptop. OpenEye’s suite of applications allow you to remotely manage recorder settings and
permissions, view live virtual multiplexed video from multiple recorders on multiple displays,
monitor alarm and sensor events remotely, create custom maps of facilities, and search or
backup recorded video.
14
The E-Series Max includes the following features:
DVD drive for optical media backup (CD or DVD)
8/16 composite video input connectors
16 looping video outputs (16ch model only)
Compatible with color (NTSC or PAL) and B&W video sources
Multiple search methods (Calendar, Event)
Records up to 480 NTSC Images Per Second (IPS)
Live real time video display (NTSC: 480 IPS / PAL: 400 IPS)
Automatic termination (75 Ohm) on looping outputs
Continuous recording with disk overwrite mode
Continuous recording during backup, search, and remote access
Unique motion recording configuration for each camera channel
Custom motion detection areas for each camera channel
Multiple recording modes (Manual / Schedule / Event)
Audio (Mono) recording and playback
4 built-in sensor inputs (Normally Open or Normally Closed)
2 built-in relay outputs (Normally Open or Normally Closed)
Remote access
PTZ camera control
These USB flash drives have been tested and approved to work with E-Series recorders.
Other USB flash drives may also work with E-Series recorders but have not yet been tested.
Manufacturer
Model
SanDisk
Cruzer
Talent
Flash
Corsair
Voyager
Lexar
JumpDrive
Kingston
Traveler
32769AB 15
OpenEye E-Series recorders support a wide selection of PTZ camera protocols:
OpenEye 500
OpenEye 510
OpenEye – Pelco D
American Dynamics
DynaColor
D-Max
ERNITech
FastraxII
Ganz-PT
Honeywell MAXPRO
Honeywell VCL
Honeywell (GC-655P)
Honeywell (HSD-250)
Honeywell (HSD-251)
HISHARP
HSDN 251/230
KALATEL
LG (LVC-A70X)
LILIN
ORX-1000
Pelco-D
Pelco-P
PTC-400C
RS-485 DIRECT
SCC-641
SCC-645A
SDM-100
SJ-3728R1
SK-P
SK-S
SPD-1600
SRX-1008
TBT-DOME
Vison-360
Visiontech
WSD7425D
WV-CS854
YOKO-CCTV
16
1. Turn on the recorder. See the Turning on the Recorder section of this manual for more
details.
2. Log in. The default password is 1234.
3. Complete System Setup to set up the date, time and system ID. See the System section
for more details.
4. Complete Disk Setup to set overwrite options and enable SMART Check. See the Disk
Setup section for more details.
5. Complete User Setup to change the Admin password and add additional users. See the
System > User Setup section for more details.
6. Complete Camera Setup for all attached cameras. See the Camera section for more
detail.
7. Complete PTZ Setup for any attached Pan / Tilt / Zoom cameras. See the PTZ section
for more details.
8. Create a recording schedule. See the Record section for more details.
9. Complete Sensor Setup to enable any external devices connected to sensor inputs or
relay outputs. See the Record > Motion/Event section for more details.
10. Complete Motion/Event Setup to trigger recording on an event: motion, sensor, video
loss. See the Motion/Event section for more details.
The recorder is now configured to record, search and playback video. See the Operation
section in this manual for more information on using the recorder.
Default administrative log in information:
ID: admin
Password: 1234
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USB Port
LED Lights
Power
HDD
Network
DVD Drive
Enter
Instant Backup
18
The rear panel of the recorder contains virtually all of the connectors you will be using. The
diagram below shows the location and description of each connector.
16 Channel
Spot Monitor outputs
NTSC/PAL switch
HDMI output
VGA output
Video inputs
PTZ / Sensor Input /
Relay Output
Audio input
TV Out (BNC) output
Audio output
Network Port
Looping outputs
Power
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8 Channel
Spot Monitor outputs
NTSC/PAL switch
HDMI output
VGA output
PTZ / Sensor input /
Relay output
Audio input
TV out (BNC) output
Audio output
Network port
Power
Video inputs
20
ID Select*
Emergency Record
Display Options
Log Off (Lock)
PTZ Controls
*The ID Select button allows
you to use one remote control
for several recorders.
Instant Backup
32769AB 21
Connecting the Monitor
There are three available monitor outputs on E-Series Max recorders.
HDMI output for HDMI monitor
Composite Monitor output for CCTV monitor – BNC (TV OUT)
Spot monitor output for CCTV monitor – BNC (Marked SPOT)
VGA output for VGA monitor
Video Inputs and Looping Outputs
The E-Series Max includes 8/16 BNC video inputs on the rear of the recorder.
Connecting to a Network
Use the RJ45 jack on the rear of the recorder when connecting to a network.
Connecting Audio
To record audio, connect the audio source to the connections on the audio port on the back
of the recorder.
To listen to live or recorded audio connect the Audio Out Port to an amplified speaker system.
The audio output is a line level source which requires an amplified speaker system.
The audio input can be from an amplified source or directly from an amplified
microphone.
22
Connecting a PTZ Camera
The RS485 connector can be used to control Pan / Tilt / Zoom (PTZ) cameras. See the PTZ
camera manufacturer’s manual for configuring the RS485 connection.
Connect RX-/TX- and RX+/TX+ of the control system to the TX-/RX- and TX+/RX+
(respectively) of the recorder.
Use the RS485 connector for external control systems such as a control keyboard.
Connecting to a Sensor Input
To make connections on the Alarm Connector Strip: Press and hold the button and insert the
wire into the hole below the button.
To disconnect the wire: Press and hold the button above the wire, and then pull it out.
Sensor In
Use external devices to send a signal to the recorder when an event occurs. Mechanical or
electrical switches can be wired to the Sensor In and Ground (G) connectors.
All connectors marked G are common. Connect the ground side of the sensor input
and/or alarm output to the G connector.
Connecting to a Relay Output
To make connections on the Alarm Connector Strip: Press and hold the button and insert the
wire into the hole below the button.
To disconnect the wire: Press and hold the button above the wire, and then pull it out.
Alarm Out
The recorder can activate external devices such as buzzers or lights. Connect the external
device to the Alarm Out and Ground (G) connectors. See Sensor Setup in the manual for
more details.
32769AB 23
1. Connect camera cables.
2. Connect a network cable and a monitor cable.
3. Connect the power cable to the recorder and wait until the main screen is displayed on
the connected monitor; this process will take approximately two minutes.
See the Connection Guide section for more details.
Using the Front Panel to Turn On/Off the Recorder
To start the recorder:
Press and hold the SETUP key on the front panel of the recorder until the lights start to
flash.
To shutdown the recorder:
Click MENU on the hover menu, click SETUP, and then click SHUTDOWN.
OR
Press and hold the SETUP key on the front panel of the recorder, log in when prompted
and select OK to shut down.
Only authorized users can shut down the recorder.
24
Notes:
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