Outdoor PTZ IP Camera
User Manual
Camera
CM-816
Accessories
CA-510G
CA-510W
CA-510C
CA-510P25
CA-510P50
CA-510PML
CA-510PMS
CA-510PA25
CA-510PA50
www.openeye.net
18x 2MP Outdoor IP PTZ Camera (CM-816 Rev C)
User Manual
Manual Edition 30875AF – APRIL 2015
©2015, OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for
any purpose, except as expressed in the Software License Agreement. OpenEye shall not be
liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with recipient. In no event shall
OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if OPENEYE has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE,
and OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the respective
owners.
OPENEYE
Liberty Lake, WA ● U.S.A.
30875AF 3
Important Safeguards
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the
appliance manufacturer as they may cause hazards, damage product and
void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly
supported location. Improperly installed product may fall, causing serious
injury to a child or adult, and damage to the product. Use only with a
mounting device recommended by the manufacturer, or sold with the
product. To insure proper mounting, follow the manufacturer's instructions
and use only mounting accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source
indicated on the marking label.
Precautions
Operating
Before using, make sure power supply and other cables are properly connected.
While operating, if any abnormal condition or malfunction is observed, stop
using the camera immediately and then contact your local dealer.
Handling
Do not disassemble or tamper with parts inside the camera.
Do not drop or subject the camera to shock and vibration as this can damage
camera.
Do not block the cooling holes on the bracket. This camera has a cooling fan
inside the housing. Blocking the cooling holes will cause heat to build up and
cause malfunction.
Care must be taken when you clean the clear dome cover. Scratches and dust
will ruin the image quality of your camera. Do not use strong or abrasive
detergents when cleaning the camera body. Use a dry cloth to clean the
camera when it is dirty. In case the dirt is hard to remove, use a mild detergent
and wipe the camera gently.
4
Installation and Storage
Install electricity wiring carefully. Please note that input electricity to the unit is at
tolerance of DC 12V/AC 24V ± 10%. The camera is capable of surge protection;
ensure AC power model unit is grounded appropriately against damage by
heavy current or electric shock.
Do not install the camera in areas of extreme temperatures in excess of the
allowable range. (-50°C ~50°C / -58°F ~ 122°F)
Avoid installing in humid or dusty places. The relative humidity must be below
90%.
Avoid installing in places where radiation is present.
Avoid installing in places where there are strong magnetic fields and electric
signals.
Avoid installing in places where the camera would be subject to strong
vibrations.
Whether the camera is in use or not, never aim it at the sun or other extremely
bright objects. Otherwise the camera may be smeared and damaged.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
This symbol on the product or on its packaging indicates that this product shall
not be treated as household waste in accordance with Directive 2002/96/EC.
Instead it shall be handed over to the applicable collection point for the recycling
of electrical and electronic equipment. By proper waste handling of this product
you ensure that it has no negative consequences for the environment and
human health, which could otherwise be caused if this product is thrown into the
garbage bin. The recycling of materials will help to conserve natural resources.
For more details information about recycling of this product, please contact your
local city office, your household waste disposal service or the shop where you
purchased the product.
Compliance is evidenced by written declaration from our suppliers,
assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application
Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
30875AF 5
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
C A U T I O N
RISK OF ELECTRIC SHOCK
DO NOT OPEN
.
6
Introduction ...................................................................................... 10
Overview ............................................................................................................... 10
Product Features .............................................................................................. 10
Getting Started ................................................................................. 11
Camera Contents .................................................................................................. 11
Dome Setup and Cable COnnection .................................................................... 12
Preparations for Dome Setup ........................................................................... 12
Dome Camera Setup ........................................................................................ 15
Switch Definition ........................................................................................... 15
Dome Cable Definition and Requirements ....................................................... 16
Cable Requirements ..................................................................................... 16
Power Connection ........................................................................................ 17
Grounding Recommendation ....................................................................... 17
Ethernet Cable Connection .......................................................................... 17
12-Pin Alarm Input / Output Connection ...................................................... 18
Audio Input / Output Connection .................................................................. 18
Dome Installation ............................................................................. 19
Overview ............................................................................................................... 19
Dome Dimensions ................................................................................................. 19
Optional Accessories ............................................................................................ 20
Dome Camera Accessories .............................................................................. 20
Mounting Accessories ....................................................................................... 20
Ceiling Mounting with Pole ............................................................................... 21
Wall Mounting with Wall Mount Bracket ........................................................... 22
Wall Mounting with Corner Mount .................................................................... 24
Pole Mounting ................................................................................................... 25
Setup and Configuration ................................................................. 26
OpenEye Network Camera manager .................................................................... 26
Installation ......................................................................................................... 26
Starting Network Camera Manager .................................................................. 26
Viewing a Network Camera .......................................................................... 27
Camera Configuration ........................................................................................... 28
Device Addressing ............................................................................................ 28
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Finding Network Devices ............................................................................. 28
Connecting to the Camera ................................................................................ 29
Resetting the Camera .................................................................................. 29
Administrator/User Privileges ....................................................................... 29
Connecting Over the Internet ....................................................................... 30
Viewer Software .................................................................................................... 31
Viewer Tabs ...................................................................................................... 31
Live .................................................................................................... 32
Setup ................................................................................................. 33
System Setting ...................................................................................................... 33
Camera Name .................................................................................................. 33
IP Address ........................................................................................................ 34
Get IP an Address Automatically (DHCP) .................................................... 34
Use Static IP Address .................................................................................. 35
IPv6 Address Configuration ..................................................................... 35
User Setup ........................................................................................................ 36
Admin Password .......................................................................................... 36
Add User ...................................................................................................... 36
Delete User .................................................................................................. 36
Modify User .................................................................................................. 37
File Location ..................................................................................................... 37
Picture Setup ........................................................................................................ 37
Camera Tab ...................................................................................................... 37
Exposure ...................................................................................................... 38
White Balance .............................................................................................. 38
Picture Adjustment ....................................................................................... 38
Motion Detection ............................................................................................... 39
Add Detection Window ................................................................................. 39
Delete Motion Detection Window ................................................................. 39
Motion Window ........................................................................................ 40
Streaming Settings ............................................................................................... 41
Video Resolution .............................................................................................. 41
Video Orientation ......................................................................................... 42
GOP Size ..................................................................................................... 42
H.264 Profile ................................................................................................ 42
Video Frame Rate ............................................................................................ 43
8
Video Compression .......................................................................................... 44
Advanced ......................................................................................... 45
System Setting ...................................................................................................... 45
Network Setup .................................................................................................. 45
DDNS ........................................................................................................... 45
Network Advanced ............................................................................................ 45
QoS .............................................................................................................. 45
SNMP Settings ............................................................................................. 46
UPnP (Universal Plug N’ Play) ..................................................................... 46
Network Security ............................................................................................... 47
HTTP ............................................................................................................ 47
IP Filtering .................................................................................................... 47
IEEE 802.1XSEAP-TLS ............................................................................... 47
Alarm Application .............................................................................................. 48
Tampering and Network Failure Detection ....................................................... 49
Mail, HTTP and FTP Setup ............................................................................... 50
SD Card ............................................................................................................ 50
Network Share .................................................................................................. 51
Recording Schedule ......................................................................................... 52
Recording ..................................................................................................... 52
Schedule ...................................................................................................... 53
Interval Recording ........................................................................................ 54
Maintenance ..................................................................................................... 55
Configuration ................................................................................................ 55
Factory Default ............................................................................................. 55
Software ............................................................................................................ 56
Picture Setting ....................................................................................................... 56
Video Mask ....................................................................................................... 56
Hot Spot ............................................................................................................ 56
Text Overlay...................................................................................................... 56
Streaming Setting ................................................................................................. 57
Audio ................................................................................................................. 57
Logout .............................................................................................. 57
Specifications .................................................................................. 58
Camera Specifications .......................................................................................... 58
PTZ Specifications .................................................. Error! Bookmark not defined.
30875AF 9
The CM-816 IP camera can transmit video in H.264 and MJPEG, up to 2MP (1080p)
high definition video. The 816 is capable of quad and dual streaming both codecs at
various resolutions. The camera’s IR cut filter and wide dynamic rage imaging make it
perfect for installations with difficult lighting conditions. The CM-816 has an IP66 outdoor
rating and integrated heater making the 816 ideal for rugged outdoor installations with
temperature as low as -49°F (-45°C).
Product Features
18x optical zoom
2 megapixel resolution
Simultaneous dual streams: H.264 and MJPEG
Full HD real-time resolution
Two-way audio support
Removable IR cut filter
Motion detection
Wide Dynamic Range (WDR)
Digital noise reduction
10
Before proceeding, please check that the box contains the items listed here. If
1 M3 Standard Screw
1 M3 Security Screw
1 M5 Standard Screw
1 M5 Security Screw
Dome Body
Optical Cover
Security Torx Tool
Waterproof
Gasket
Lubricant
Quick Start Guide
CD
any item is missing or has defects, do not install or operate the product and
contact your dealer for assistance.
30875AF 11
Before installing or connecting the dome camera, please refer to this section and
complete preparations for dome setup and all switch settings.
Preparations for Dome Setup
The following installation procedure is for the outdoor dome equipped with the sunshield
housing. Please follow the steps below to complete dome housing installation.
1. Unpack the dome package and take out the dome body.
2. Rotate the top holder and take it off from the dome body.
12
3. Remove the protective cover and PE sheet.
4. Apply some lubricant on the cover’s waterproof gasket. This helps make the
installation process smoother.
5. Attach the dome cover to the camera body.
6. Note that the tiny protrusion on the cover must align with one of the four holes
on the camera body.
30875AF 13
7. Using both hands, gently press the dome cover.
DO NOT press the dome itself as this may cause damage to the dome or camera.
8. Screw the dome cover and body together.
14
Dome Camera Setup
Alarm input/output
connections
Audio connection
RJ-45 connector
Reboot
Power connection
SD card
Please refer to the following figure for connection and switch locations and definitions.
30875AF 15
Do not change the settings on the camera’s settings switches. Leave the
switches at the factory default settings.
Dome Cable Definition and Requirements
Wire
Gauge
Maximum
Distance
Wire
Gauge
Maximum
Distance
22
27 feet
14
175 feet
20
44 feet
12
279 feet
18
69 feet
10
444 feet
16
110 feet
Cable
Type
Maximum
Distance
Wire
Gauge
Maximum
Distance
CAT5
300 feet
CAT6
300 feet
CAT5e
300 feet
CAT6a
300 feet
For operation, the IP dome camera requires a network cable to carry the video signals to
the remote viewing site and a power cable to power the dome.
For operation, the CM-816 IP camera requires 24V AC power to the dome.
Power Wire Length Specifications
Ensure that the power supply corresponds with the dome’s power requirement
or the camera may be damaged. Contact a qualified maintenance engineer
with any problems.
Network Cable Length Specifications
16
An Ethernet crossover cable can be used to connect the camera directly to a
PC during configuration.
1. Connect POSITIVE 24 volt AC power to pin 1.
2. Connect ground wire to pin 2.
3. Connect NEGATIVE 24 volt AC power to pin 3.
The ‘notches’ on the left side of the graphic above
correspond to notches in the green plastic of the power
connector.
Be careful not to pull the cables improperly during installation. OpenEye
suggests that you fasten the cables after installation is complete.
The GND (ground) wire must be directly connected to the middle pin of the AC24V
power connector. Failure to connect the ground can cause damage and failure of the
camera and may void the warranty.
Connect one end of the CAT 5 Ethernet cable to the RJ-45 connector of the camera and
the other end of the cable to the network switch or recorder.
In some cases, you may need to use an Ethernet crossover cable when
connecting the camera directly to the recorder.
Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit,
check the LAN connection.
The Green link light indicates a good network connection.
The Orange activity light flashes to indicate network activity.
30875AF 17
Using the 12-pin connector, installers can connect 4 digital alarm inputs and 2 digital
Pin
Definition
1
Alarm OUT NO 1
2
Alarm OUT NC 1
3
Alarm OUT COM 1
4
GROUND
5
Alarm OUT NO 2
6
Alarm OUT NC 2
7
Alarm OUT COM 2
8
GROUND
9
Alarm IN 4
10
Alarm IN 3
11
Alarm IN 2
12
Alarm IN 1
alarm outputs. The alarm pins are serviceable for connecting alarm input and output
devices such as sensors, sirens, or flashing lights to the surveillance system. For the
definition of each pin, refer to the list below.
18
1. Line OUT
2. GROUND
3. Line IN
Depending on your installation environment, the dome can be installed on the ceiling, on
a wall, or a pole. The following section illustrates installation methods and procedures
for installing the dome and mounting accessories.
The dome dimensions are Ø172 x 228.71mm (6.77 x 9.0 inches) and Ø191.97 x
282.11mm (7.5 x 11.1 inches) with the sunshield.
30875AF 19
Dome Camera Accessories
Transparent/Smoke Cover
Part Number: CA-510-DT
Mounting Accessories
Wall Mount Bracket (w/ Anti Drop)
Part Number: CA-510W
Long Wall Mount Bracket
(w/ Anti Drop)
Part Number: CA-510WL
50 cm Pole
Part Number: CA-510P50
25 cm Pole
Part Number: CA-510P25
Corner Mounting Plate
Part Number: CA-510C
Small Pole Mount
Part Number: CA-510PMS
Large Pole Mount
Part Number: CA-510PML
1 ¼” Threaded Adapter
Part Number: CA-510PA25
1 ½” Threaded Adapter
Part Number: CA-510PA50
20
Ceiling Mounting with Pole
The pole is available in two lengths: 25 cm and 30 cm.
Items Needed:
Dome Camera
Ceiling Pole Accessory
Waterproof Gasket (supplied)
Screws and Anchors
appropriate for the mounting
surface (not supplied)
Installation Steps:
Ensure that the ceiling can support the weight of the dome camera and the
ceiling pole.
1. Cut a cable access hole in the ceiling.
2. Attach the ceiling pole to the ceiling
with the appropriate screws and
screw anchors (not provided).
3. Attach the waterproof gasket to the
Ceiling Pole.
4. Thread the cables through the ceiling
pole and the top holder
Tools Needed:
Drill
Screwdriver
After threading the cables through
the tube, block the cable entry hole
with the supplied sponges to prevent
insects from entering the tube.
5. Attach the top holder to the ceiling
pole with the supplied screws and
washers and adjust the gasket to the
junction of the ceiling pole and the
top holder.
6. Connect the cables to the dome
camera.
7. Attach the dome to the top holder and secure them with the supplied screw.
30875AF 21
Wall Mounting with Wall Mount Bracket
Items Needed:
Dome Camera
Wall Mount Bracket or Long
Wall Mount Bracket
Waterproof Gasket (supplied)
Screws and Anchors
appropriate for the mounting
surface (not supplied)
Installation:
1. Cut a cable access hole on the wall.
Cables can also be threaded
through the cable entry knockout on
the tube if desired.
2. Thread the cables through the wall
mount bracket.
Tools Needed:
Drill
Screwdriver
22
3. Block the cable entry hole with the
supplied sponge.
4. Attach the wall mount bracket to
the wall with the appropriate
screws and screw anchors (not
provided).
5. Attach the waterproof gasket to
the wall mount bracket.
6. Thread the cables through the
top holder and attach the dome
to the wall mount bracket with
the supplied screws and
washers.
7. Connect the cables to the dome
camera.
8. Attach the dome to the top
holder and secure them with the
supplied screw.
30875AF 23
Wall Mounting with Corner Mount
The corner mount must be used in conjunction with the wall mount bracket.
Items Needed:
Dome Camera
Wall Mount Bracket Accessory
Corner Mounting Plate
Waterproof Gasket (supplied)
Screws and Anchors
appropriate for the mounting
surface (not supplied)
Installation:
1. Cut a cable access
hole on the wall.
Cables can also be
threaded through
the cable entry
knockout on the
bracket if desired.
2. Secure the corner
mount plate on the
corner wall with the
appropriate screws
and screw
anchors.
3. Attach the wall mount bracket to the corner mount plate with the supplied
screws and washers.
4. Thread the cables through wall mount bracket and the top holder.
5. Block the cable entry hole with the supplied sponge.
6. Attach the waterproof gasket to the wall mount bracket.
7. Attach the top holder to the wall mount bracket with the supplied screws
and washers and adjust the gasket to the junction of the wall mount
bracket and the top holder.
8. Connect the cables to the dome camera.
9. Attach the dome to the top holder and secure them with the supplied
screw.
Tools Needed:
Drill
Screwdriver
24
Pole Mounting
The dome can be mounted on a pole with the small or large direct mounting accessory
and a wall mount bracket.
Items Needed:
Dome Camera
Wall Mount Bracket Accessory
Small/Large Pole Mount
Accessory
Stainless Steel Straps
Waterproof Gasket (supplied)
Installation Steps:
Tools Needed:
Stainless Steel Strap Cutter
Screwdriver
1. Fasten the small/large pole mount to the pole with stainless steel straps.
2. Attach the wall mount bracket to the pole mount with the supplied screws and
washers.
3. Attach the waterproof gasket to the wall mount bracket.
4. Thread the cables through the wall mount and the top holder.
5. Block the cable entry hole with the supplied sponge.
6. Attach the top holder to the wall mount with the supplied screws and washers
and adjust the gasket to the junction of the wall mount and the top holder.
7. Connect the cables to the dome camera.
8. Attach the dome to the top holder and secure them with the supplied screw.
30875AF 25
OpenEye Network Camera Manager is a software tool that allows you to quickly and
easily connect and configure your OpenEye IP Cameras. This software allows you to
assign IP addresses, manage users, configure video settings, and update firmware on
multiple cameras at once.
The Network Camera Manager software is pre-installed on all OpenEye Recorders, and
included on the software CD with all OpenEye IP cameras. It is also available for
download on the OpenEye website.
Installation
You can install Network Camera Manager on any personal computer (PC) or laptop
using the software CD included with your OpenEye IP camera or by downloading the
program from openeye.net.
Network Camera Manager will only work on PCs or laptops that use a
Windows operating system. It is compatible with Windows XP, Vista, 7, and 8.
Starting Network Camera Manager
After installing the program on your PC or laptop, open the program to begin configuring
your cameras.
To access Network Camera Manager on an OpenEye recorder, you must operate the
recorder in Windows Mode.
1. In the Live Screen, click Exit.
2. Click Restart in Windows Mode.
3. Click OK.
4. Double-click Network Camera Manager.
26
1. To view a network camera over the web using the camera’s viewer software,
double-click the name of the camera.
2. Click Browse.
3. Enter the Username and Password for the camera. The username and
password are case sensitive. It is strongly recommended that the password be
changed after the initial setup to prevent unauthorized access. The default
username and password for OpenEye IP cameras are as follows.
Username – Admin
Password – 1234
4. The viewer software is now opened in Internet Explorer.
The viewer software will install automatically the first time you connect to the
camera. If your internet browser does not install the viewer software, check the
security settings or ActiveX controls and plug-in settings. If your internet
browser asks for permission to install the ActiveX control, you must allow the
ActiveX control to continue the installation. If you are prompted to allow an
add-on, click Allow.
5. You can now configure your camera using the Viewer Software. For more
information on using Viewer software, please see the user manual for your
camera.
30875AF 27
Device Addressing
The functions on the Device Addressing tab allow you to find, configure, and view
network cameras.
1. Click Find Devices on the Device Addressing tab.
2. To narrow your search by Camera Model, Project, or Camera Name, select
your desired criteria from the appropriate lists.
28
Connecting to the Camera
1. Locate the camera on the IP Finder list.
2. Double-click the camera to open the Viewer software in your web browser.
3. Click Browse in the pop-up window.
4. Log in to the camera with the appropriate User Name and Password.
The default User name is admin and the default Password is1234. The
username and password are case sensitive.
If it is necessary to reset the camera to the factory default settings, hold down the Reset
button (see Camera Overview) for 30 seconds. This will return all settings, including
network setup, to the factory default.
The Administrator account has the authority to configure the IP camera and authorize
users’ access to the camera. The User accounts have access to the camera with limited
authority.
30875AF 29
There are some challenges with connecting to OpenEye IP cameras over WAN
(internet) connections because the camera streams video over RTSP. RTSP is an
excellent protocol for media and is now used on many IP cameras (including OpenEye)
as the default streaming option.
RTSP, however, is not suitable for transmission between two locations that are behind
different routers. In this case, the client (for example, the OpenEye HVR or NVR server
software) connects to the camera, and then requests a stream. The camera uses that
connection to return a stream, but since the connection originated on the client side and
has now switched to the camera (remote) side, the router does not have any way to
determine where the traffic should be routed, so no video appears at the recorder. There
are three solutions to this.
1. Connect modems on both sides directly to the recorder and camera. If there is
no router, no network address translation is needed.
2. Use routers with VPN support and set up a small VPN. Once this is done, the
traffic will be treated as though it were all on the local network.
3. (Best solution) – Use routers with connection tracking. This is quite easy;
VOIP also uses RTSP and faces the same challenges. If a router is marketed
as having “VOIP Support”, it will have the necessary connection tracking
capability to allow any type of RTSP communication (not just VOIP).
With proper planning and the correct equipment, RTSP cameras CAN stream over the
WAN to a recording device for minimal additional cost and labor.
Please contact OpenEye support if you require any additional information on these
topics.
30
To access the setup menu, you need to install the viewer software on your PC or
recorder. The viewer software will install automatically the first time you connect to the
camera. If your internet browser doesn’t install the viewer software, check the security
settings or ActiveX controls and plug-in settings. If your internet browser asks for
permission to install the ActiveX control, you must allow the ActiveX control to continue
the installation.
The first time you connect to a camera, the browser will ask for permission to install the
ActiveX Control necessary to display the camera video. Right-click the information bar
and click Install ActiveX Control to allow the installation.
IP camera audio is only available on the Indoor IP mini dome camera. The
Talk button will not be available on the Outdoor version of the camera.
Viewer Tabs
Live – Monitor video and perform other video related functions.
Setup – Set the camera name, IP address, and define users. This tab also allows you to
configure the camera settings and view streams.
Advanced – Perform advanced setup configurations, like network setup, security,
alarms and maintenance.
Logout – Change user.
30875AF 31
Full Screen – This will display the live feed in full screen.
Snapshot – Click the button, and a JPEG snapshot will automatically be saved in the
appointed place. The default location is: C:\.
If you are using Windows Vista or 7, you will need to change the Snapshot
location. Windows UAC does not allow internet programs to write directly to
C:\ for security reasons.
Record – Click Record to star recording live video. Click Record again to stop
recording video. Recorded video will be saved automatically to the designated location
on the local workstation. The default location is C:/. This location can be changed in File
Location, in the System menu.
32
If you are using Windows Vista or 7, you will need to change the video clip
location. Windows UAC does not allow internet programs to write directly to
C:\ for security reasons.
Microphone – PC Network Camera Manager Software audio to camera, enables audio
through an audio out on the camera.
Live Audio – Camera to PC Network Camera Manager Software, enables audio if a
microphone is equipped to the camera.
The Microphone and Live Audio functions are only available on enable
cameras. If the camera is not enabled for these features, an error message
will display.
The Setup menu includes System Settings, Picture Setup, and Streaming Settings.
The Setup menu displays limited setup options. For a complete list of setup
options, see the Advanced section.
Camera Name
Host Name – The Host Name is used to identify
the camera on your system. If camera based
Motion Detection is enabled and is set to send
alarm message by Mail/FTP, the host name
entered here will display in the alarm message.
Time Zone – Select your time zone.
Time Format – Select your desired time format.
Sync With Computer Time – Select to
synchronize the camera date and time with the
connected recorder.
Sync with NTP Server – Manual allows you to
define the date and time manually. Network Time
Protocol (NTP) is an alternate way to synchronize
your camera’s clock with a NTP server. Specify
the server you wish to synchronize in the NTP
Server box. Then select an Update Interval. For
more information about NTP, visit www.ntp.org.
30875AF 33
IP Address
You can choose to use a fixed IP address or a
dynamic IP address (assigned by a DHCP
server or router) for the camera.
The camera comes preconfigured with a fixed IP address, selecting Get IP address
automatically requires a router or DHCP server to assign an IP address to the camera.
Every network device has a unique Media Access Control (MAC) address that
can be used for identification. The MAC address is located on the bottom of
each camera, and on the box label (OpenEye Network Camera Manager also
displays the MAC address for identification). Record your camera’s MAC
address for identification in the future.
34
To set up a new static IP address:
1. Select the Use static IP address option.
2. Type a new IP address in the IP address box.
3. Type a new address in the Default Gateway box.
4. Click Apply to confirm the new setting.
When using static IP address to log in to the IP Camera, you can access it either
through OpenEye IP Finder software or type the IP address directly in the address bar of
your Internet Explorer.
IP Address – The IP Address is necessary for network identification.
Subnet mask – Used to determine if the destination is in the same subnet. The
default value is 255.255.255.0.
Default gateway – Used to forward frames to destinations on different subnets
or for internet access.
Primary DNS – The primary domain name server that translates hostnames
into IP addresses.
Secondary DNS – A secondary domain name server that backups the primary
DNS.
Web Server port – Defines the port that Internet Explorer uses to connect over
the web and view video. If this port is changed then the new port must be
defined when attempting to web connect (ex: if your camera’s IP address is
192.168.0.100 and you change the web port to 8001, then you must type
http://192.168.0.100:8001 in your browser).
RTSP port – The default RTSP port is 554; setting range: 1024 ~65535.
MJPEG over HTTP port – The default HTTP Port is 8008; setting range: 1024
~65535.
HTTPS port – The default HTTPS Port is 443; setting range: 1024 ~65535.
No port number can be used in duplication on more than one item.
IPv6 Address Configuration
To enable IPv6 select Enable IPv6 and click Save. See your network administrator if
you are unsure of your network configuration.
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User Setup
Manage the password for the Administrator account.
To change the administrator password:
1. Type a new Administrator Password, and then type again to confirm the
2. Click Save.
The user name and passwords are limited to 16 characters with no spaces permitted.
There is a maximum of twenty user accounts.
1. Type the new Username and Password.
2. Select I/O Access, Camera Control, Talk, and/or Listen as permissions for the
3. Click Add.
password.
User.
I/O Access – All functions in the Setup and Advanced menus are available to
the User.
Camera Control– Allows the User to change camera controls in the Setup
menu.
Talk – Allow the user to speak through the camera microphone.
Listen – Allow the user to listen to audio captured by the camera.
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1. Select the user name on the User Name list.
2. Click Delete to remove the user.
3. Click OK in the confirmation window.
There is a momentary wait time while the Network Camera Manager saves parameters.
When this period is complete, the User will be deleted.
1. Select the user name on the User Name list.
2. Click Edit.
3. In the resulting window, modify the Password and/or feature permissions.
4. Click Save.
For security reasons, every time the user properties are opened the access
check boxes are automatically cleared. Make sure you select any user access
options each time you edit the user properties.
File Location
This is the destination location that snapshot photos and recorded videos will be saved
to.
To select a destination location:
1. Click Select.
2. Choose a location or folder.
3. Click Save in the file window, and then click Save again.
Camera Tab
Use the Camera Tab section to modify picture
settings for the camera. The sample image will
change as you modify the picture settings.
These settings can drastically affect
the camera image. OpenEye
suggests that these settings are only
modified by a CCTV professional, or
at the instruction or a technical
support representative.
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Min Shutter Speed – Choose a pre-determined shutter speed.
Manual Mode – Changing the shutter mode to manual will allow you to select the
minimum shutter speed that the camera will use. This can drastically change the amount
of light entering the camera.
Click Set to save your changes.
Use the white balance setting to change color representation in difficult lighting
conditions.
Auto – White balance works within its color temperature range and calculates the bestfit white balance.
ATW – Auto-tracing white balance, the camera removes the signals within a range of
2000K to 10000K, which helps to even out the bright white portions of an image.
One Push – Balances color temperature based on a white object within the viewing
area.
Manual – Change the white balance value by specifying the R grain and B grain.
Click Set to save your changes.
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Each of the Picture Adjustment settings is set to the recommended default.
Brightness – Adjust the image’s brightness on the camera. The Backlight
value is adjustable from 0 (dim) ~ +20 (brightest).
Sharpness – Increasing the sharpness level can make the image looked
sharper; it especially enhances an object’s edge. The value of sharpness is
adjustable from 0 ~ +10 (sharpest).
Contrast– Adjust the contrast value from -6 to 19.
Saturation– Adjust the color saturation form -6 to 19 (most saturation).
Hue– Adjust the hue from -12 to 13.
Backlight– Backlight compensation can correct for overly-bright backlit
scenaries.
D-WDR Function– Turn the Digital Wide Dynamic Range Off, or adjust
between 1 and 3.
Motion Detection
Use the Motion Detection menu to configure the
motion detection window(s). Here, Motion
Detection can be turned On or Off, and other
general settings can be specified.
To enable motion detection:
1. Use the Motion Detection dropdown to
select a motion detection preset (1-4). If
choosing an additional preset after 1,
check the On checkbox.
A motion detection preset can be
turned Off at a later time.
2. If desired, check the By Schedule check box and use the dropdown menu to
select a schedule.
3. Designate the Motion Detection Setting values.
4. Check the appropriate boxes to designate the Trigger Action.
5. Click Save.
1. Use the Motion Detection dropdown to select a motion detection preset.
2. Click Add.
The selected motion detection square will be red.
3. Arrange and size the motion detection window as desired.
4. Click Save.
1. Click to select the desired motion detection window.
2. Click Delete.
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Motion Window
The motion window displays a red line and a
dynamic blue line. The red line represents the
Detection Level. The blue line will also be
present if motion is present in the camera frame.
The blue line will react accordingly based on the
motion in the camera frame.
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Video Resolution
The camera provides eight codec options under
video resolution (two single streaming options, two
sets of dual streaming options, two sets of tristreaming options, and two sets of quad-streaming
options):
H.264 Only
MJPEG Only
H.264 + H.264
H.264 + MJPEG
H.264 + H.264 + H.264
H.264 + H.264 + MJPEG
H.264 + H.264 + H.264 + H.264
H.264 + H.264 + H.264 + MJPEG
Once a codec option is selected, multiple resolutions are available for each stream.
Due to resource management, some resolutions may be unavailable when
selecting a dual stream option.
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Normal Video – The video will be oriented as the camera position dictates.
180 Degree Rotate – Rotate the video 180 degrees.
90 Degree Clockwise – Rotate the video 90 degrees clockwise.
90 Degree Counter Clockwise– Rotate the video 90 degrees counter clockwise.
Mirror Video – Flip the video across the vertical axis.
Mirror + 180 Degree Rotate – Flip the video across the vertical axis and rotate 180
degrees.
The Group of Pictures settings allow you to modify the frame structure of the video
stream. This setting changes the frequency of the I-frames that occur within the stream
of P-frames (2~64). Increasing this number increases the number of P-frames between
each I-frame; decreasing the file size of the stream, but increasing the risk of video
decoding errors. Decreasing this number decreases the number of P-Frames between
each I-frame; increasing the file size of the stream, but decreasing the risk of video
decoding errors. OpenEye recommends setting the GOP to be approximately twice the
frame rate (e.g.: if the frame rate is 10 IPS, then set the GOP to 20).
The H.264 Profile may need to be changed if you are using a third party recorder that is
not capable of decoding H.264 Main Profile video compression. Select compatible
compression type for each stream if necessary.
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Video Frame Rate
Setting the camera to transmit fewer frames can
save bandwidth. Use the Frame Rate Control
screen to adjust the frame rate of each stream.
Each of the MJPEG and H.264 streams can have
a separate frame rate setting from 1 to 30 frames
per second.
Higher frame rate will increase video
smoothness, as well as file size and
bandwidth usage.
Lower frame rate will decrease video
smoothness, as well as file size and
bandwidth usage.
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Video Compression
You can select an MJPEG / H.264 compression mode on the video compression page
appropriate for your application. You can also select to display compression inflation on
the Live Screen.
MJPEG compression settings include:
High compression, low bitrate, low quality
Middle compression, default
Low compression, high bitrate, high quality
H.264 compression settings include:
1024kbps, highest compression, lowest quality
2048kbps
4096kbps, middle compression, default
6144kbps
8192kbps, low compression, highest quality
CBR Mode Setting
The Constant Bit Rate mode allows you to lock in the bit rate of the H.264
stream. If this setting is not enabled, bit rate may fluctuate based on available
bandwidth.
44
Network Setup
The Network Setup settings will automatically be set at the recommended default after
the camera connection is made.
DDNS (Dynamic Domain Name Service) is a service that allows a connection to an IP
address using a hostname (URL) address instead of a numeric IP address. Most
Internet Service Providers use Dynamic IP Addressing that frequently changes the
public IP address of your internet connection; this means that when connecting to the
camera over the internet, you need to know if your IP address has changed. DDNS
automatically redirects traffic to your current IP address when using the hostname
address.
Enable DDNS – Select the check box to enable DDNS.
Provider – Select a DDNS host from the Provider list.
Host name – Type the registered domain name in the field.
Username/E-mail – Type the username or e-mail required by the DDNS provider for
authentication.
Password/Key – Type the password or key required by the DDNS provider for
authentication.
Network Advanced
Quality of Service allows you to prioritize network traffic services of the camera’s
functions. The QoS function utilizes the Differentiated Services prioritized using
Codepoint vales (DSCP).
Routers and switches on the network must be QoS or DSCP capable, and
have these settings enable for this function to operate on your network.
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With Simple Network Management Protocol (SNMP) enabled, the camera can be
monitored and managed remotely with a network management system. Contact your
network administrator if you are not familiar with SNMP setup.
Enable UPnP – When enabled, the camera will appear in My Network Places on
Windows computers running UPnP on the same network.
Enable UPnP Port Forwarding – When enabled, the camera will attempt to open the
web server port on the router automatically.
Friendly Name – Set a name to easily identify the camera.
46
Network Security
The camera can send alarm messages to a specific Hypertext Transfer Protocol (HTTP)
site when motion is detected or when the sensor input is activated. You can assign
alarm messages to up to two HTTP sites.
IP Filtering allows you limit access to your IP cameras by IP address. You can “Allow” or
“Deny” a specific IP address by adding it to the appropriate list. IP addresses on the
“Allowed IP List” will be able to access the IP camera. IP addresses on the “Deny IP
List” will NOT be able to access the IP camera.
This is a well supported security protocol commonly used by wireless vendors. This
security method requires a valid CA certification and key. When properly configured, all
communication between the client (usually a recorder) and the camera is encrypted.
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Alarm Application
The alarms menu is where alarm connections
are configured.
Alarm Switch – Designate when the alarm will
be active; Off, On, or By Schedule.
Alarm Type – Designate if the alarm is normally
open or normally closed.
NOH – NO stands for Normally
Open.
NC/L – NC stands for Normally
Closed.
Example: A door sticker consists of two contacts that are connected when
under normal conditions. This type of input would be a NC/L or normally closed
alarm. The alarm will trigger when the two contacts are no longer connected,
such as an abnormal condition when the door is opened.
Alarm Output – Choose high or low.
Trigger Action – Specify which actions the camera should take when motion is
detected.
Send Alarm Message by FTP / E-mail – Select to send an alarm message to
a configured FTP and/or e-mail address when motion is detected. When
sending to email, the alarm notification is text only. When sending to FRP, the
alarm notification will upload a text file to the FRP location.
Upload Images by FTP – Select to assign an FTP site and configure various
parameters as shown in the figure below. When motion is detected, event
images will be uploaded to the appointed FRP site.
Upload Image by E-mail – Select to assign an e-mail address and configure
various parameters as shown in the figure below. When motion is detected,
event images will be sent to the appropriate e-mail address.
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Make sure SMTP or FTP configuration has been completed. See the Mail and
FTP sections for more information.
File Name – Enter a file name in the box, ex. Image.jpg. The uploaded image’s
file name format can be set in this section. Select the one that meets your
requirements.
Consult the documentation to the sensor input device to determine which of these to
use.
Tampering and Network Failure Detection
Tampering Alarm – Turn the Tampering Alarm On, Off, or On By Schedule.
Tampering Duration – Designate the amount of time (in seconds) that tampering must
occur in order for a Tampering Alarm to activate.
Triggered Action – Designate the actions that will occur upon a Tampering Alarm
activating.
Network Failure Detection – Turn the Network Failure Detection On, Off, or On By
Schedule.
Detection Type – Designate the IP Address that will be tested and how often (in
minutes).
Triggered Action – Designate the actions that will occur upon Network Failure
Detection activation.
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Mail, HTTP and FTP Setup
The camera can send an e-mail via Simple Mail Transfer Protocol (SMTP) when a
variety of events occur. SMTP is a protocol for sending e-mail messages between
servers. SMTP is a relatively simple, text-based protocol, where one or more recipients
of a message are specified and the message text is transferred. The configuration page
is shown as follows:
Two sets of SMTP accounts can be configured. Each set includes SMTP Server,
Account Name, Password and E-mail Address settings. For SMTP server, contact your
network service provider for more specific information.
SD Card
All OpenEye IP cameras include an integrated microSD™ card slot that can be used to
record video or images. The card slot is compatible with a microSD™ card up to 16GB.
Load Device Information – Displays the storage total size and free space information
of the included microSD™ card.
Current Recording Partition – Amount of space designated for recording on the
microSD card.
Format – Allows you to format the microSD card.
Eject – Safely eject the microSD card.
Recording List – Displays a list of files saved to the card. You can delete files from the
card, or save them to your local PC.
If you are using Windows Vista, 7, or 8, you will need to change the Snapshot
location. Windows UAC does not allow internet programs to write directly to
C:\ for security reasons.
50
Network Share
Network Share is a network protocol that runs a variety of different system platforms,
allowing for file sharing between computers operating on Windows and computers
operating on Unix. This serves as an additional storage type.
Configuration requires the host IP address, share name, and credentials. Once
configured, cameras can record events to the network share.
Network Share can be hosted on a Windows, Mac, or Linux system.
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Recording Schedule
The recording schedule allows you to set up scheduled recording to the microSD™ card
or to Network Sharing.
This section allows you to define recording schedules for the camera.
For continuous recording:
1. Select type of Recording Storage.
microSD card™: save
recorded data to the
microSD™ card located in
the camera.
Network Share: save
recorded data to the
designated Network Share
location.
2. Select Always as the type of
Recording Schedule.
3. Click Save.
To set up scheduled recording:
1. Select type of Recording Storage.
2. Select Only during time frame as the type of Recording Schedule.
3. Use the appropriate check box to designate a day of the week.
4. Type a Start Time and Duration.
5. Click Save.
6. Repeat steps 3-5 for each desired day of the week until the desired
schedule is completed.
52
Start Time and Duration are measured in 24-hour format (HH:MM).
To delete a recording schedule:
1. Select Disable for the type of Recording Schedule.
—OR—
Click on the desired weekday schedule and then click Delete.
This section allows you to establish schedules to use in other section.
To create a schedule:
1. Select a Schedule set (1-10).
2. Check the desired week day check boxes.
3. Select Day or Night.
4. Designate a Start Time and Duration.
5. Click Save.
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Interval recording allows you to record in consistent intervals and save the files
for later viewing.
1. Turn Interval Recording On or Off.
2. Designate the Time Interval (seconds).
3. Designate the Trigger Action using the appropriate checkbox, and then
use the dropdown menus to further manage the Trigger Action.
4. Type a file name, and then choose how the file name is multiplied for
multiple files.
Add date/time suffix – add the date/time to the end of the file
name for each interval file saved.
Add sequence number suffix – add a sequence number
suffix to the end of the file name for each interval file saved.
Add sequence number suffix up to x and start over – add a
sequence number suffix to the end of the file name for each file
saved up to x, and then start over.
Overwrite – overwrite each previous interval file with the new
interval file.
54
Maintenance
On the Maintenance page you can export the cameras current configuration, or import
the configuration for a camera. Use the factory default page to reset the IP Camera to
factory default settings if necessary.
Do not import configuration files from different models of cameras.
Export Configuration:
1. Check the appropriate boxes for information that you want exported.
2. Click Export Configurations.
3. The .bin file will be saved.
The default location for exported configurations is C:\
Upload (Import) Configuration:
1. Click Browse in the Configuration Import box.
2. Select a .bin file that you want to import.
3. Click Import.
4. Click Yes when prompted that the import will cause a system reboot.
There are two factory default settings available: Full Restore that restores default
settings including network settings, and a Partial Restore that restores default settings
excluding network settings. A system reboot is also available; this preserves all settings.
If a Full Factory Default is used, you will need to use the Network Camera
Manger to find the desired camera(s) again.
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Software
Make sure the software upgrade file is available before starting the software
1. Click Browse and find the upgrade file.
Do not change the file name, or the system will fail to find the file.
2. Select the file name from the list under Step 2.
3. Click Upgrade. The system will check to find the upgrade file, and then start to
upload the upgrade file. The upgrade status bar will display on the page. When
it reaches 100%, the viewer will return to Home page.
4. Close the internet browser.
5. Go to the Windows Control Panel and double-click Add or Remove
Programs. Locate the Camera Viewer software on the Currently installed
programs list and click Remove to uninstall the previous software version.
6. Open the internet browser again and log in to the camera. The system will
automatically download the new version of the Camera Viewer software.
Video Mask
upgrade.
You can use the video mask page to define a privacy mask to keep users from viewing
parts of the image. You can enable up to five privacy masks and choose a color to
obscure the live view form users.
Hot Spot
The Spot feature allows you to transmit different parts of the camera image on separate
streams. Each stream is displaying a portion of the image at the full size of a regular
image. This is useful for focusing on details in different areas of a single camera view.
Text Overlay
Text Overlay allows you to select text to be displayed over the video. Three options are
available: Date, Time, and a Custom String (up to 20 alphanumeric characters).
56
Audio
Audio Input Grain – sets the amplification that the camera applies to the incoming
audio before transmitting.
Audio Output Delay – Sets a delay in the audio transmission. This is used when there
is significant lag in video transmission to help sync the audio and video.
Volume – Sets the audio output volume level (for listening to live audio).
Network Transfer – Sets the camera to continue transmitting audio even if the video
stops.
The Logout tab allows you to switch between users.
1. Click Logout.
2. If prompted to close the browser window, click Yes.
3. Using the Network Camera Manager Software, select the camera you wish to
view in the Viewer Software.
4. Click Browse.
5. Login as the appropriate user.
30875AF 57
Model
CM-816 Rev C
Maximum Resolution
1080p (2MP)
Image Sensor
1/2.8” Sony Progressive CMOS
Video Compression
H.264 / MJPEG
Frame Rate
30 IPS @ 1080P [1920 x 1080 / 2MP]
30 IPS @ 1280 x 1024 / 1.3MP
30 IPS @ 720P [1280 x 720 / 1MP]
30 IPS @ 1024 x 768
30 IPS @ 800 x 600
30 IPS @ 720 x 480
30 IPS @ 640 x 480
30 IPS @ 352 x 240
ONVIF
Profile S
Streaming
Up to 4 simultaneous streams
Browser Support
Internet Explorer (ActiveX), Chrome, Firefox, Safari
(Quicktime)
Day / Night
True Day/Night (IR Cut Filter)
Wide Dynamic Range
Digital WDR
Lens
4.7 ~ 84.6 mm (18x zoom)
Horizontal Field of View
55.2º ~ 5.2º
Iris
F1.6 ~ F2.8
Minimum Illumination @
50IRE
0.1 (Color) & 0.03 (B/W) lux@ F1.6
Minimum Illumination @
30IRE
0.05 (Color) & 0.01 (B/W) lux @ F1.6
White Balance
Auto, Manual, ATW, Presets
Auto White Balance
Range
Auto: 2700K ~ 7500K
ATW: 2500K ~ 10000K
Backlight Compensation
Yes
Auto Gain Control
Yes
IP Rating
IP66 (Outdoor)
Operating Temperature
-40ºF ~ 122ºF (-40ºC ~ 50ºC)
58
Heater
Yes
Heater Operation
Threshold
ON: -7ºC ~ OFF: 3ºC
Active/Passive Cooling
Active (Fan)
Power Consumption
59W Max (Heater On)
Rated Amperage
2.38A
Input Voltage
24vAC / PoE+ (802.3at)
PoE Class
4 (Heater requires 24vAC)
Audio In/Out
1 / 1
Alarm In/Out
2 / 4
microSD Card Slot
microSD / microSDHC 32GB max
Weight
5.11 lb (2.32 kg)
Dimensions
Ø 7.5" (191 mm)
H: 11.1" (282.11 mm)
Housing / Dome Cover
White / Clear
Tilt / Rotation
360º Endless / -10º ~190º
30875AF 59
www.openeye.net
1-888-542-1103
© 2015 OpenEye
All rights reserved. No part of this publication may be reproduced by any means without
written permission from OpenEye. The information in this publication is believed to be
accurate in all respects. However, OpenEye cannot assume responsibility for any
consequences resulting from the use thereof. The information contained herein is subject to
change without notice. Revisions or new editions to this publication may be issued to
incorporate such changes.
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