OpenEye OE-C6412-R, CA-510G, CA-510W, CA-510C, CA-510P25 User Manual

Camera

OE-C6412-R

www.openeye.net

Indoor IP Dome Camera

User Manual

Accessories

CA-510G
CA-510W
CA-510C
CA-510P25
CA-510P50

CA-510PML
CA-510PMS
CA-510PA25
CA-510PA50

2

32700AA 3

High Resolution Indoor IP Dome Camera (OE-C6412-R)
User Manual

Manual Edition 32700AA – APRIL 2014

©2014, OPENEYE
All Ri ghts Res erved.

No part of this documentation may be reproduced in any means, electronic or mechanical, for any
purpose, except as expressed in the Software License Agreement. OpenEye shall not be liable for
technical or editorial errors or omissions contained herein. The information in this document is
subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk
arising out of the use of this information remains with recipient. In no event shall OPENEYE be
liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever
(including without limitation, damages for loss of business profits, business interruption or loss of
business information), even if OPENEYE has been advised of the possibility of such damages and
whether in an action or contract or tort, including neg lige nce .

This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE, and
OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere; Windows,
and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand
and product names are trademarks or registered trademarks of the respective owners.

OPENEYE
Liberty Lake, WA ● U.S.A.

4

Important Safeguards

1. Read Instructions
Read all of the safety and operating instructions before using the product.

2. Retain Instructions
Save these instructions for future reference.

3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the appliance
manufacturer as they may cause hazards, damage product and void warranty.

4. Installation
Do not place or mount this product in or on an unstable or improperly supported
location. Improperly installed product may fall, causing serious injury to a child or
adult, and damage to the product. Use only with a mount ing dev ice recommended by
the manufacturer, or sold with the product. To insure proper mounting, follow the
manufacturer's instru ctio ns an d use only mounting access ories recommended b y
manufacturer.

5. Power source
This product should be operated only from the type of power source indicated on the
marking label.

Precautions

Operating

• Before using, make sure power supply and others are properl y connected.

• While operating, if any abnormal condition or malfunction is observed, stop using the

camera immediately and then contact your local dealer.

Handling

• Do not disassemble or tamper with parts inside the camera.

• Do not drop or subject the camera to shock and vibration as this can damage camera.

• Care must be taken when you clean the clear dome cover. Scratches and dust will

ruin the image quality of your camera. Do not use strong or abrasive detergents
when cleaning the camera body. Use a dry cloth to clean the camera when it is dirty.
In case the dirt is hard to remove, use a mild detergent and wipe the camera gently.

32700AA 5

Installation and Storage

• Do not install the camera in areas of extreme temperatures in excess of the allowable
range. (14°F~ 122°F / -10°C ~ 50°C)

• Avoid installing in humid or dusty places. The relative humidity must be below 90%.

• Avoid installing in places where radiation is present.

• Avoid installing in places where there are strong magnetic fields and electric signals.

• Avoid installing in places where the camera would be subject to strong vibrations.

• Never face the camera toward the sun. Do not aim at bright objects. Whether the

camera is in use or not, never aim it at the sun or other extremely bright objects.
Otherwise the camera may be smeared and dam aged.

Regulation

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.

This symbol on the product or on its packaging indicates that this product shall not be
treated as household waste in accordance with Directive 2002/96/EC. Instead it shall be
handed over to the applicable collection point for the recycling of electrical and ele ctron ic
equipment. By proper waste handling of this product you ensure that it has no negative

consequences for the environ ment and hu man health, which could
otherwise be caused if this product is thrown into the garbage bin. The
recycling of materials will help to conserve natural resources.

For more details information a bout recy cl ing of this prod uct, please
contact your local city office, your household waste disposal service or
the shop where you purchased the product.

Compliance is evidenced by written declaration from our suppliers,
assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application.

6

Warning

DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERS ONNEL ONLY.

Caution

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE C O VER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVI CI NG T O QUA LIF IED SERVICE PERSONNEL.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

32700AA 7

TABLE OF CONTENTS

Introduction ............................................................................................ 10

Overview ....................................................................................................................... 10

Product Features ...................................................................................................... 10

Getting Starte d ....................................................................................... 11

Box Contents ................................................................................................................ 11

Camera Overview ......................................................................................................... 12

Dimensions ............................................................................................................... 12

Connections .............................................................................................................. 13

Reset Button ........................................................................................................ 14

Alarm I/O Diagram ............................................................................................... 14

Locate Camera ....................................................................................... 15

OpenEye Network Camera manager ........................................................................... 15

Installation ................................................................................................................. 15

Starting Network Camera Manager .......................................................................... 15

Device Addressing .................................................................................................... 16

Finding Network Devices ..................................................................................... 16

Setup & Configuration ........................................................................... 17

Connecting to the Camer a ............................................................................................ 17

Resetting the Camera ............................................................................................... 17

Administrator/User Pri vi leges ................................................................................... 17

Lens Adjustment ....................................................................................................... 17

Connecting a Stream ................................................................................................ 18

Connecting Over the Internet ................................................................................... 19

Viewer Software ............................................................................................................ 20

Viewer Tabs .............................................................................................................. 20

Home ........................................................................................................................ 21

System ...................................................................................................................... 23

System ................................................................................................................. 23

Security ................................................................................................................ 24

Admin Password .............................................................................................. 24

Add User .......................................................................................................... 25

Delete User ...................................................................................................... 25

Edit User .......................................................................................................... 25

Network ................................................................................................................ 26

Get IP address automatically (DHCP) ............................................................. 26

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Use Fixed IP Address ...................................................................................... 27

QoS (Quality of Service) .................................................................................. 28

SNMP............................................................................................................... 28

UPnP (Universal Plug and Play) ...................................................................... 29

DDNS ................................................................................................................... 30

Mail ....................................................................................................................... 31

FTP ....................................................................................................................... 32

HTTP .................................................................................................................... 33

Motion Detection .................................................................................................. 34

Storage Management ........................................................................................... 38

Recording ............................................................................................................. 39

File Location ......................................................................................................... 40

Information ........................................................................................................... 41

System Log ...................................................................................................... 41

User Login Information .................................................................................... 42

Parameter List ................................................................................................. 43

Software Upgrade ................................................................................................ 44

Upgrading the Camera Viewer Software ......................................................... 44

Maintenance ......................................................................................................... 45

Video and Audio Streaming Settings ........................................................................ 46

Video Format ........................................................................................................ 46

Video Resolution .............................................................................................. 47

Text Overlay Settings ...................................................................................... 47

Video Rotate Type ........................................................................................... 48

GOP Settings ................................................................................................... 48

H.264 Profile .................................................................................................... 48

Video Compression .............................................................................................. 49

Hot Spot ............................................................................................................... 50

Video OCX Protocol ............................................................................................. 51

Multicast Mode ................................................................................................. 51

Frame Rate Control .............................................................................................. 52

Video Mask........................................................................................................... 53

Audio .................................................................................................................... 54

Transmission Mode ......................................................................................... 54

Server Gain Settings ........................................................................................ 54

Bit Rate ............................................................................................................ 55

Camera ..................................................................................................................... 56

Exposure .............................................................................................................. 56

White Balance ...................................................................................................... 57

Picture Adjustment ............................................................................................... 58

Backlight ............................................................................................................... 58

32700AA 9

Digital Zoom ......................................................................................................... 58

IR Function ........................................................................................................... 59

D-WDR Function .................................................................................................. 59

Noise Reduction ................................................................................................... 59

TV System ............................................................................................................ 59

Logout ....................................................................................................................... 59

Digital Zoom ......................................................................................................... 60

3DNR/2DNR ......................................................................................................... 60

Digital Stabilization ............................................................................................... 60

Logout ....................................................................................................................... 60

Specifications ......................................................................................... 61

Camera Specifications .................................................................................................. 61

IP Specifications ........................................................................................................... 62

32700AA

INTRODUCTION

OVERVIEW

The OE-C6412-R is a 2 megapixel indoor IP camera that provides users with crisp IP
video in a feature-r ic h, compact package.

The OE-C6412-R is lightweight and compact with a 3-axis gimbal for a large degree of
rotation. Designed for quick and seamless integration with OpenEye network and hybrid
recording solutions, this PoE camera includes features such as 1080p resolution, H.264
video compression, and triple stream transmission. With Power over Ethernet, the need
for separate power lines is eliminated, significantly reduction cabling and installation costs.

For convenient installation, all OpenEye IP cameras are detected automatically by current
model OpenEye recorders and are ONVIF compliant, allowing integration with many other
IP recording solutions.

Product Featur es

• 3 ~ 6 mm varifocal lens

• 3-axis positioning

• 24 IR illuminators

• H.264 and MJPEG

• Power over Ethernet

• 2MP (1080p HD)

• Quad streaming

• IP connection enclosed in housing

• ONVIF compliant

32700AA 11

GETTING STARTED

BOX CONTENTS

Before proceeding, please ch e ck that the box contains the items listed here. If any item is
missing or has defects, DO NOT ins tall or operate the product and contact your dealer for
assistance.

Camera

Self Tapping Screws Plastic Anchors

Quick Start Guide CD

12

CAMERA OVERVIEW

Before installing or connecting the dome camera, please refer to this section and complete
preparations for dome setup and all switch settings.

Dimensions

• Diameter – 110.21mm (4.3 inches)

• Height – 47.66mm (1.87inches)

4.625” (117.5 mm)

3.375” (85.73 mm)

Ø 3.125” (79.38 mm)

32700AA 13

Connections

The Indoor Tamper Resistant IP Dome Cameras use Power over Ethernet (PoE) to power
the cameras. The only connection on the camera is the RJ45 Ethernet connector located
on the rear of the camera. Connect one end of the Ethernet cable to the RJ45 port on the
camera and the other end to power sourcing equipment (PSE) like a hub or router.

Check the status of the network connection by looking at the link indicator and activity
indicator LEDs. If the LEDs are not lit check your network connection. The green link LED
indicates a network connection and the orange activity LED flashes to indicate network
activity.

1 Network RJ45 Ethernet cable
2 Power For 12V DC or 24V AC power
3 Micro SD Card For on-board video storage
4 Alarm I / O Alarm connection
5 BNC Video BNC video connection

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Reset Button

Push the reset button to return the c amera to factory default settings.

Alarm I/O Diagram

1 Alarm In (-) Alarm Connection
2 Alarm In (+)
3 Alarm Out (-)
4 Alarm Out (+)
5 Alarm Out (L) Line Out
6 Alarm Out (R)
7 GND
8 Audio In Line In

1
2
3
4
5
6
7
8

32700AA 15

LOCATE CAMERA

OPENEYE NETWORK CAMERA MANAGER

Use the included Network Camera Manager software to easily find your network cameras
for initial setup. The OpenEye IP Finder software is included on the CD with all OpenEye
IP devices.

Installation

You can install Network Camera Manager on any personal computer (PC) or laptop using
the software CD included with your OpenEye IP camera or by downloading the program
from openeye.net.

Note Network Camera Manager will only work on PCs or laptops that use a Windows

operating system. It is compatible with Windows XP, Vista, 7, and 8.

Starting Network Camera Manager

After installing the program on your PC or laptop, open the program to begin configuring
your cameras.

To access Network Camera Manager on an OpenEye recorder, you must operate the
recorder in Windows Mode.

1. In the Live Screen, click Exit.

2. Click Restart in Windows Mode.

3. Click OK.

4. Double-click Network Camera Manager.

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Device Addressing

The functions on the Device Addressing tab allow you to find, configure, and view network
cameras.

Finding Network Devices

1. Click Find Devices on the Device Addressing tab.

2. To narrow your search by Camera Model, Project, or Camera Name, select

your desired criteria from the appr opr iate li sts.

32700AA 17

SETUP & CONFIGURATION

CONNECTING TO THE CAMERA

1. Locate the camera on the IP Finder list.

2. Double-click the camera to open the Viewer software in your web browser.

3. Log in to the camera with the appropriate User Name and Password.

Note The default User name is Admin and the default Password is1234. The

username and password are case sensiti ve

Resetting the Camera

If it is necessary to reset the camera to the factory default settings, hold down the Reset
button (see Camera Overview for 30 seconds . This will return all settings, including
network setup, to the factory default. The IP address of the camera will return to

192.168.0.250.

Administrator/User Privileges

The Administrator account has the authority to configure the IP camera and authorize
users’ access to the camera. The User accounts have access to the camera with limited
authority.

Lens Adjustment

The Viewer software will display an im age from the camera on the Home tab. Adjust the
camera’s focus to produce a clear image.

1. Remove the screws from the camera dome
cover.

2. Remove the rubber guard from the lens.

3. Loosen the zoom and fine focus lens screws.

4. Turn the lens to focus your camera.

5. Tighten the zoom and fine focus lens screws. Do
not overtighten.

6. Replace the rubber guard.

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Connecting a Stream

OpenEye IP cameras are optimized for use with OpenEye recorders, but you can also
connect to your OpenEye IP camera s using third party software like VLC media player
(http://www.videolan.org).

To connect the camera you may need to provide the stream URL. All OpenEye IP
cameras are capable of delivering two RTSP streams, as well as streaming MJPEG over
HTTP. The stream URLs are listed below.

rtsp://<ip address>/m jpe g
rtsp://<ip address>/m peg 4
rtsp://<ipaddress>/h264
http://<ipaddress>:8008

The MJPEG over HTTP stream is identified by a port number. The default port is 8008;
this port can be configured in the cameras Network page:

32700AA 19

Connecting Over the I nt er net

There are some challenges with connecting to OpenEye IP cameras over WAN (internet)
connections because the camera streams video over RTSP. RTSP is an excellent
protocol for media and is now used on many IP cameras (including OpenEye) as the
default streaming option.

However, RTSP is not suitable for transmission between two locations that are behind
different routers. In this case, the client (for example, the OpenEye HVR or NVR server
software) connects to the camera, then requests a stream. The camera uses that
connection to return a stream, but si nce the connection originated on the client side and
has now switched to the camera (remote) side, the router does not have any way to
determine where the traffic should be routed, so no video appears at the recorder.

There are three solutions to this:

1. Connect modems on both sides directly to the recorder and camera. If there is no

router, no network address translation is needed.

2. Use routers with VPN support and set up a small VPN. Once this is done, the traffic
will be treated as though it were all on the local network.

3. (Best solution) – Use router s with connection tracking. This is quite easy; VOIP
also uses RTSP and faces the same challenges. If a router is marketed as having
“VOIP Support”, it will have the necessary connection tracking capability to allow any
type of RTSP communication (not just VOIP).

With proper planning and the correct equipment, RTSP cameras CAN stream over the
WAN to a recording device for minimal additional cost and labor.

Please contact OpenEye support if you require any additional information on these topics.