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12.10.12 Issue 1
User instructions
Operating instructions
THERMOCODE iQ
THERMAL TRANSFER PRINTER
Designed and manufactured by:
OPEN DATE EQUIPMENT LIMITED
UNITS 8 & 9 PUMA TRADE PARK
145 MORDEN ROAD
MITCHAM
SURREY
CR4 4DG
UNITED KINGDOM
Tel: 0044 (0)20 8655 4999
Fax: 0044 (0)20 8655 4990
Email: sales@opendate.co.uk
Web site: www.opendate.co.uk
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12.10.12 Issue 1
About this manual
This manual covers CE Conformity, warranty, maintenance and troubleshooting of the
Thermocode iQ printer.
There are two further manuals covering the iQ printer system:
The iQ Software Manual covers the operation of the printer software and functions of the
Touch Screen Display.
The iQ Power Supply Manual covers Safety, an overview of the Components and Connections
and the Power Supply (PSU).
Contents
Page
Contents 2
General Information 3
CE Conformity 4
Standard Warranty Terms and Conditions 5
1.0 IMPORTANT SAFETY INFORMATION 6
2.0 Thermocode iQ Printer System 7
3.0 System Diagram 7
4.0 System Connection 7
5.0 Power Up Sequence 8
5.1 Test Printing 9
6.0 Thermal Ribbon Specifications 10
7.0 Fitting a New Roll of Ribbon 11
8.0 Routine Maintenance 12
8.1 Cleaning the Printhead 13
8.2 Magazine Cleaning and Inspection 14
9.0 Printhead Levelling & Replacement 15
9.1 Printhead Levelling 15
9.2 Printhead Replacement & Angle Adjustment 15
10.0 Troubleshooting 16
10.1 Print Quality Problems 16
10.2 Ribbon Problems 17
10.3 Power Supply Related Faults 18
10.4 Stepper Motor Related Faults 18
10.5 Sensor Related Faults 18
11.0 iQ Printer Dimensions 19
12.0 iQ Touch Screen Display Dimensions 20
13.0 iQ Power Supply Dimensions 21
14.0 iQ Universal Frame Dimensions 22
15.0 Open Date Group Companies 23
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The Thermocode iQ is versatile on-line thermal transfer printer capable of printing high quality images
including text, graphics, dates, barcodes and 2D codes onto flexible packaging including labels, films,
foils, cartons and cards as well as other materials.
General Information
Features;
High speed intermittent operation
300 dpi (12 dots/mm) print resolution
53 x 100mm print area
7” (18cm) touch screen display
Self levelling printhead
1000 metre ribbon capacity
Onboard image creation software
All electronic operation (no
compressed air)
Easy loading ribbon magazine
Precision engineered product
Printer status display
Password protected access
USB & Ethernet connectivity
Fast image updating
Onboard diagnostics
Real time printing
Full networking capability
Optional Extras Part No.
Ethernet Cable (3 metre) CAB765143
Ethernet Crossover Adaptor CAB785001
Additional iQ Ribbon Magazine MAG781000
Standard Mounting Frame for iQ, 53M & 107M MOU764002
Side Mounting Assembly ASY782055
Pack of 50 Printhead Wipers WIP765165
Print Pad PAD764084
Windows Driver SOF765155
Codesoft Pro Software SOF765306
Thermocode iQ Printer System
iQ Printer with Magazine
iQ Touch Screen Display with 1.5m cable
iQ Power Supply with Mains Cable
PSU to Printer Lead (1.5m long)
3 off Ferrites for external cables to PSU
CD Rom User Manual
If you have purchased a printer, power supply, display and PSU to printer lead together then the
following items will also be supplied.
55mm x 1000m Roll of TTR769817 Black, Wax/Resin Thermal Ribbon
Printhead Cleaning Kit
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CE Conformity
We hereby declare that the following machinery complies with the essential health and safety requirements of
the Machinery Directive 2006/42/EC.
Machine Description: Thermal Transfer Printer. Model: xxxx
Type: Thermocode Serial Number: xxxx
Manufactured by: Open Date Equipment Limited.
Units 8 & 9 Puma Trade Park,
145 Morden Road,
Mitcham,
Surrey.
CR4 4DG
England
Telephone: - 0208 655 4999
This machinery has been manufactured in accordance with the following transposed harmonised European standards.
EN ISO 12100:2010 Safety of machinery - General principles for design
EN 294: 1992. Safety of Machinery Safety distances to prevent danger zones being reached by the upper limbs.
EN 60950-1:2006+A1:2010 Information technology equipment. Safety. General requirements
EN 61000 – 6 - 2: 2005 Immunity to Radio Frequency Electromagnetic Field.
EN 61000 – 6 – 4: 2007 Conducted and Radiated Emissions
EN 61000 – 3 - 2: 2006 + A2:2009 Harmonics
EN 61000 – 3 – 3: 2008 Flicker
FCC CFR 47 Part 15B: 2010 Conducted and Radiated Emissions
A technical construction file for this machinery is retained at the above address.
Signed: xxxxxxx Date: xxxxx
Name: K.F. Wingfield. Position: Director
Being the responsible person appointed by Open Date Equipment Limited.
This Declaration of Conformity complies with Machinery Directive 2006/42/EC.
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Standard Warranty Terms and Conditions
Open Date warrants that the Thermocode iQ printer will be free from defects in materials and workmanship for a period of one
(1) year from the date of shipment with the exception of the Thermal Printhead, Print Pad, Ribbon Magazine Springs and
Belts and the Rubber Covered Drive Roller which are considered to be consumable items. If the product proves defective
during the warranty period, Open Date or it’s partners will, at their option:
(1) repair the product by means of telephone support or upon it’s return at no charge for parts or labour,
(2) replace the product with a comparable product which may be new or refurbished or,
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
To obtain service under this warranty the Customer must notify Open Date or it’s authorised partner of the defect before the
expiry of the warranty period. Customers will provide appropriate assistance to Telephone Support personnel to resolve
issues.
If telephone support is unsuccessful, the product should be returned to Open Date or it’s authorised partner at the shippers
expense.
Open Date reserves the right to charge for service in exceptional cases.
In the maintenance of the product, Open Date may use new or equivalent to new parts, assemblies or products for equal or
improved quality. All defective parts, assemblies, and products become the property of Open Date. Open Date may require
the return of parts, assemblies and products.
This warranty shall not apply to any defect, fault or failure caused to the product by modification, incorrect installation,
operation, maintenance, operation outside of the specified performance limits or incompatible consumables being used by the
customer, exposure to liquids or moisture or electrical power, signals or connections outside of the ratings specified. Open
Date shall not be obligated under these warranties:
a) to repair damage resulting from attempts by the customer to install, repair or service the product unless directed by an
Open Date representative,
b) to repair damage, malfunction, or degradation of performance resulting from improper use or connection,
c) to repair damage, malfunction, or degradation of performance caused by the use of incompatible supplies or
consumables,
d) to repair an item that has been modified when the effect of such modification increases the time or difficulty of
servicing the product or degrades performance or reliability,
e) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting
from failure to perform user maintenance and cleaning as prescribed in published product materials,
f) to repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not
meeting the operating specifications set forth in the published materials,
g) to repair damage, malfunction, or degradation of performance resulting from failure to properly prepare and transport
the product,
h) to warranty repair this product after it exceeds the print volume referenced in this warranty statement,
i) to replace items that have been abused, misused, or tampered with in any way;
j) to install replacement items that are considered customer replaceable;
Any service identified in the above list and provided by Open Date or it’s partners shall not be obligated under these
warranties:
THE ABOVE WARRANTIES ARE GIVEN BY OPEN DATE WITH RESPECT TO THIS PRODUCT AND ITS RELATED
ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. OPEN DATE AND IT’S PARTNERS DISCLAIM
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR
STANDARD IMPOSED BY APPLICABLE LEGISLATION. OPEN DATE’S RESPONSIBILITY TO REPAIR, REPLACE, OR
OFFER A REFUND FOR DEFECTIVE PRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY
PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL OPEN DATE AND IT’S PARTNERS BE LIABLE FOR ANY INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER OPEN DATE OR IT’S
PARTNER HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
Static Electricity
Static electricity can cause damage to the printer or printhead. Open Date will not accept warranty claims if any damage to the
printer or components within is caused as a result of exposure to static electricity and recommends that adequate measures
are taken to control the amount that is present in the printer’s vicinity by the use of methods such as carbon brushes and
earthing.
If you are in doubt about your installation please contact Open Date or one if it’s approved partners.
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1.0 IMPORTANT SAFETY INFORMATION
The presence of this symbol ! in the text indicates potential risk to equipment or personnel.
Please read all manuals fully before installation, operation or maintenance.
Follow all warnings and instructions marked on the product.
Refer installation and service to suitably qualified personnel only.
1. The power supply must be earthed via the 3 pin ac mains socket on the front panel. It is
dangerous to operate the printer system without an earth connection.
2. The printer, power supply and touch screen contain no user serviceable parts. Apart from
removal of the ribbon magazine no other part of the equipment should be opened or dismantled
by the user unless suitably trained/qualified to do so.
3. The power supply operates from dangerous voltages and must be disconnected from the ac
mains supply before removal of the top cover.
4. To disconnect the ac mains supply remove the power connector from the ac mains socket on
the front panel of the power supply.
5. Fuses must only be replaced with those of the same type and specification. Types and ratings
are given in the power supply manual.
6. Only operate the printer from the type of mains supply specified on the rear panel of the power
supply.
7. Disconnect the ac mains supply before connecting or disconnecting Thermocode iQ
components.
8. Disconnect the ac mains supply whenever cleaning or maintenance is undertaken.
9. No part of the printer system is waterproof or pressure washable.
10. Do not use the any part of the printer system near water. Do not allow liquid to be spilt onto any
part of the printer system.
11. Do not place any part of the printer system on an unstable stand, table or machine. Operator
injury and/or product damage may result from the product falling.
12. Do not insert foreign objects into any apertures in the printer system. Damage, short circuits or
electric shock may result.
13. Do not use the product in areas where explosive gasses or substances are present.
! Disconnect the ac mains supply and refer to qualified personnel under the following
conditions:
If the cabling and/or part of the hardware appears damaged.
If liquid has been spilt onto or into any part of the hardware.
If the product malfunctions or fails to operate normally when the user instructions and the
troubleshooting guide are followed.
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2.0 Thermocode iQ Printer System
A standard Thermocode iQ thermal transfer printer system consists of these hardware components:
Printer Pt. No. PRI785000
Display Pt. No. DIS785100
Power Supply Pt. No. POW783000
PSU to Printer Cable (2m) Pt. No. CAB783000
The printer contains the system computer which drives the printing mechanism and the display. It has
a user removable magazine for ribbon replacement.
The display has a touch screen for configuring and operating the printer, and shows information about
the printer status. It connects to the printer using a captive “D” connector cable.
The power supply has connections for print triggering and interfacing with external equipment. Three
software programmable relays can be set to indicate printer status to external equipment. The power
supply is connected to the printer using a 2 metre long “D” to “D” cable.
3.0 System Diagram
4.0 System Connection
! See IMPORTANT SAFETY INFORMATION on page 6 before making connections.
Disconnect the power supply by removing the mains cable before connecting or disconnecting system
components.
Make all connections to external equipment (iQ Software Manual) and connect the iQ system as
shown before powering up.
TOUCHSCREEN DISPLAY
Pt. No. DIS785100
POWER SUPPLY
Pt. No. POW783000
POWER SUPPLY CABLE
Pt. No CAB783023
IQ PRINTER
Pt. No. PRI785000
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5.0 Power Up Sequence
Power Switch
+24 volt +42 volt LEDs Encoder Relay indicators
Please read the Thermocode iQ Power Supply Manual before Powering up the printer system for the
first time.
Power up the printer by turning on the red illuminated rocker Power Switch.
Both the +24 volt and +42 volt red LEDs will light immediately. The green encoder light will also be lit
however this has no function.
After approximately 15 seconds the Touch Screen (iQ Editor) will boot up and display the home screen
as shown below.
If any of the relays have been programmed they will also light after the iQ Editor has booted (please
refer to the iQ Software Manual for details)
If the magazine is loaded with ribbon and fitted to the printer
body a Ready message will be displayed at the bottom of the
Editor home screen as shown.
The IQ is ready to print.
If either the +24 volt or +42 volt LEDs fail to light the Editor will not boot.
Refer to Fault Finding section for possible reasons (chapter 10)
If the magazine is not present this screen is displayed.
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To test that the printer is working correctly a format must be
loaded (refer to software manual for details).
To perform a test print the printer must be put into Test Print
mode.
To do this first press the Settings button.
Then on the new screen press the “Test Print” button.
To return to the main screen press the “Home” button.
The “Test” button will now be displayed on the home screen.
To operate the printer press the “Test” button.
To continuously cycle the printer press the “Start” button and to
stop this press the “Stop” button.
To exit the test print mode press the “Home” button twice.
5.1 Test Printing
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6.0 Ribbon Specifications
Ribbon Width 55mm
Ribbon Diameter 98mm
Core Diameter 25.4mm
Core Material Cardboard
Wax/Resin Pigment Outside Wound
Silicone based “Back Coating” Inside
(Low coefficient of friction: Kd < 0.2)
The Thermocode iQ printer is designed to use ribbon rolls of up to 1000 metres in length, however it is
possible to use it with 1200 metre rolls.
Thermocode ribbon must be wound ink-out.
A wide range of colours and grades are available. Please contact our sales office for further details.
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1 Remove used ribbon and cardboard core from the rewind spool and dispose of correctly.
2 Remove the empty cardboard core from the feed on spool and refit to the rewind spool.
3 Clean all the following rollers and rods to remove any residue that has built up.
(Open Date suggests using Isopropanol and a lint free cloth)
Nip Roller
Drive Rubber Roller
Fixed Rods
4 Fit the new reel of ribbon, ensuring that the direction of take off is correct.
5 Disengage the nip roller and thread the ribbon around the magazine as shown above. Fix the end
of the ribbon to the empty cardboard core on rewind spool using self adhesive tape.
6 Re-engage the nip roller.
7 Wind on the ribbon by a few turns of the drive roller to ensure that it is uncreased, under tension
and is tracking correctly.
7.0 Fitting a New Ribbon Roll
Nip Roller
Rubber Drive Roller
Ribbon Guide Rod
Location / Ribbon Guide Rod
Ribbon Guide Rod
Ribbon Guide Roller
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Open Date recommends routine inspection of the Thermocode iQ Printer to ensure continued good
quality printing.
For cleaning we recommend using Open Date Printhead Wipes or Isopropanol cleaning fluid and a lint
free cloth.
1 Printhead.
The printhead should be cleaned at least once per day or when loading a new roll of ribbon.
2 Peel Roller
The Peel Roller should be cleaned daily or when fitting a new roll of ribbon.
3 Print Pad
The print pad should be kept clean and free from debris.
Regular inspection should be carried out on the printer body to ensure that all components are free of
dust and other foreign particles. To clean the inside of the printer body we suggest using a soft brush
or a lint free wiper (do not use compressed air).
8.0 Routine Maintenance
Peel Roller Printhead
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8.1 Cleaning the Printhead
The thermal printhead should be cleaned at regular intervals, ideally prior to the first use of the day
before powering up and printing whilst the printhead is still cool. However the time intervals will also
depend on machine use, environment, and type of thermal ribbon being used .
If the printer has been printing and you need to clean the printhead and peel roller allow a few minutes
for the printhead to cool before proceeding.
1 Power down the iQ and remove the magazine.
2 Use an *Open Date Printhead Wipe to remove any residue from the printhead.
(The area to be cleaned is on the bevelled edge of the printhead as shown)
3 Clean the peel roller as shown
NOTE
Thermal printheads are delicate and can be easily damaged. They should not be cleaned with abrasive
or hard materials or tools such as wire wool or screwdrivers.
Once the printhead and peel roller have been cleaned replace the magazine power up and print to
check the print quality. If the overall quality is poor, or some of the dots are not printing, the printhead
may need to be adjusted or replaced.
*Open Date Printhead Wipes are available to order in packs of 50 (Part Number WIP765165)
Clean the printhead along its full length where shown
Clean the peel roller along it’s full length
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8.2 Magazine Cleaning and Inspection
The magazine and in particular the ribbon guides and rollers should be regularly inspected for damage
and cleaned.
The Rubber Drive roller and the brake and tension belts should be inspected for wear or damage and
replaced if necessary.
Particular care should be taken when holding the magazine as ribbon guides, guide rollers and
location rods can be damaged if it is dropped which may cause ribbon alignment problems.
To clean the magazine ribbon guides and rollers;
1 Remove the magazine.
2 Remove the ribbon from the magazine.
3 Clean all of the ribbon guides, guide rollers and location rods and the tension belt using
Isopropanol cleaning fluid and a lint free cloth.
*Clean all parts indicated above
*Ribbon Guide
Rod
*Ribbon Guide Rod
*Location / Ribbon Guide Rod
Ribbon Guide Roller
*Pinch Roller
*Rubber Drive
Roller
Brake Belt
*Tension Belt
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9.0 Printhead Levelling & Replacement
To enable consistent print quality across the full width of the printhead it is essential that the head is
level with the print pad whilst idle so that even pressure is applied during the print cycle. Some selflevelling is built in to the printhead mounting bracket but in order for this to function correctly it is
recommended that the printhead is manually levelled as detailed below.
M3 Socket Head Cap Screw
To replace a printhead assembly (part no
ASY782010)
1. Switch off the iQ and remove the magazine.
2. Disconnect the printhead ribbon cable and earth
lead.
3. Release the printhead assembly by removing
the M3 socket head and countersunk screws
(shown left).
4. Replace the printhead assembly.
5. Reconnect the printhead ribbon cable and earth
lead.
6. Adjust the angle of the printhead using the scale
highlighted to the angle given on the documentation supplied with the head.
7. Tighten the M3 screws.
M3 Socket Head Cap Screw
M3 Countersunk Screw
9.1 Levelling
9.2 Printhead Replacement & Angle Adjustment
To level the printhead to the print pad;
1. Switch off the power to the Thermocode iQ and
remove the ribbon magazine.
2. Loosen the M3 socket head cap screw (shown
left).
3. Adjust the printhead so that is level with the
print pad.
4. Tighten the M3 socket head cap screw.
5. Test print to check print quality and re-adjust if
needed.
Adjusting a printhead to it’s optimum angle will enable it to produce the best print quality at the most
efficient settings and thus extend it’s life.
It should not be necessary to adjust the printhead angle of a factory supplied printer.
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10.0 Troubleshooting
10.1 Print Quality Problems
Print Pads
Factory supplied print pads are 45-50° shore hardness rubber bonded to an aluminium backing sheet
and ground flat. Pads will become uneven with use and this will affect print quality as will any
imperfections.
Problem Possible Cause Solution
Lines and or streaks
Incorrect ribbon tension Adjust ribbon brake on magazine
Printhead angle (roll & pitch)
Adjust printhead to be level with print pad and to its
correct angle
Print quality gradually
lightens
Loss of vertical position / profile not correct for application.
Recalibrate printer by removing and replacing the
magazine
No print output although
printhead scans
Check printhead resistance code (see software
manual)
Check printhead resistance code. Generate new
code for same resistance
Print not consistent over
printed area?
Ribbon not compatible with substrate. Try alternative ribbon for purpose.
Temperature burn, settings too low.
Increase burn. (Low printing temperatures can give
the effect of the edges of characters appearing faint
or ragged)
Damaged or dirty print base.
Clean and check for any imperfections. Replace if
necessary. (see note below)
Printer not correctly mounted in frame. Check and adjust if necessary
Printer frame not manufactured to correct dimensions, clearance under printer excessive.
See Standard Frame measurements drawings at
the end of this manual.
Printhead dirty.
Clean the printhead and test print on plain fax paper to confirm the condition of the printhead.
Printhead pixels burnt out.
Ribbon indexing not enough. See previous page.
Ribbon tracking on printer, causing creasing. See previous page.
Ribbon perforated or broken. See previous page.
Ribbon ink coating inconsistent. Return ribbon to supplier for testing
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10.0 Troubleshooting
Problem Possible Cause
Solution
Ribbon Indexing insufficient
(Overlapping Prints)
Cardboard core does not fit the rewind spool correctly, or is missing.
Fit correct cardboard core, ensure that it is a good fit
on the hub.
Foil not attached to cardboard core correctly.
Use adhesive tape to attach the ribbon to the cardboard core and wind on a few turns.
Printer rods or printhead assembly are dirty.
Clean printer rods and printhead as described in
maintenance section.
Brake belt on feed spool is damaged, worn or dirty. Renew brake belt.
Tension arm spring tension on brake belt not set
correctly.
Adjust brake belt correctly, when functioning correctly the tension arm should be about 6mm from the
stop pin.
Ribbon Indexing Excessive
The Format design has a space before printing any
characters.
Change the format design so there is only 1mm from
the “X” datum to the first characters to be printed.
Ribbon may be sticking to substrate being printed,
and being pulled along.
Adjust the printhead position from the substrate,
possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service
Engineer may be required.
Ribbon Breaking or
Perforated
Printhead rods, rollers or printhead assembly are is
dirty.
Clean printer and printhead as described in maintenance section.
Ribbon may be sticking to substrate being printed
and being pulled along.
Adjust the Printhead position from the substrate,
possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service
Engineer may be required.
Temperature “BURN” values may be set to high for
the substrate being printed.
Reduce “BURN” values of format to achieve accept-
able print quality.
Ribbon indexing problems, prints overlapping each
other, weakening the ribbon.
See above for overlapping prints.
Ribbon Tracking
Printer fixed rods, lower roller or printhead assembly
are dirty, through build up of wax/resin residue.
Clean fixed rods, lower roller and printhead as described in maintenance section.
Ribbon may be sticking to substrate being printed,
and being pulled to one side.
Adjust the printhead position from the substrate,
possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service
Engineer may be required.
Printer may have been dropped, damaging the lower
roller or damaged tension arm.
Call for Service Engineer or send back to manufacturer for checking.
10.2 Ribbon Problems
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10.3 Power Supply Related Faults
10.0 Troubleshooting
10.4 Stepper Motor Related Faults
Problem Cause Solution
No power to printer / 24 Volt led not lit
Power Supply problem
Replace fuse. If fuse continues to blow
return power supply for inspection.
No power to printer / 42 Volt led not lit
Problem Cause Solution
Stepper motors noisy but working ok.
Motor mounting out of adjustment. Check mounting. Re-adjust if necessary.
Profile not correct for application.
Contact Open Date requesting profile adjustment.
Stepper motors very noisy.
Connection to stepper motor failed. Check connection and adjust
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motors very noisy.
One phase of stepper motor burnt out or
connection failed.
Replace motor.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motors very noisy.
Stepper motor drive board damaged Replace stepper motor drive board.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motor not moving.
Stepper motor failed. Check and replace motor
Stepper motor board failed. Check and replace board
No 42 volt supply. Check power supply
Horizontal or vertical stepper motor moving
slowly or does not stop
Sensor fault. Check and replace sensor.
Problem Cause Solution
Horizontal or vertical stepper motor moves
constantly away from home position.
Failed Horizontal or Vertical Sensor. Replace Sensor
Broken ribbon / end of ribbon not seen.
Back tension arm on magazine out of adjustment.
Re-adjust back tension arm.
Sensor failed. Replace Sensor.
Magazine not seen when on printer body.
Failed / broken magazine sensor. Replace Sensor.
Magazine sensor pin out of adjustment. Re-adjust Magazine sensor pin.
10.5 Sensor Related Faults
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11.0 Thermocode iQ Printer Dimensions
Page 20
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12.0 Thermocode iQ Touch Screen Dimensions
Page 21
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13.0 Thermocode iQ Power Supply Dimensions
Page 22
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14.0 Thermocode iQ Standard Mounting Frame Dimensions
Page 23
12.10.12 Issue 1
15.0 Open Date Group Companies
United Kingdom
Open Date Equipment Ltd
Units 8 & 9 Puma Trade Park
145 Morden Road
Mitcham
Surrey
CR4 4DG
United Kingdom
Tel +44 (0)20 8655 4999
Fax +44 (0)20 8655 4990
Email sales@opendate.co.uk
Web www.opendate.co.uk
FRANCE
Open Date France
Z.I. D’Attichy
No 8 voie industrielle
60350 Attichy
France
Tel +33 (0) 3 44 42 94 43
Fax +33 (0) 3 44 42 17 17
Email info@opendatefrance.com
Web www.opendatefrance.com
GERMANY
Open Date Kennzeichnungssysteme
GmbH
Mittlere Stämmig 4
D-97292 Üttingen
Germany
Tel +49 (0) 9369 9824 0
Fax +49 (0) 9369 9824 24
Email info@opendate.de
Web www.opendate.de
USA
Open Date Systems Inc
Springfield Road,
PO Box 538,
Georges Mills,
NH 03751-0538
USA
Tel +1 (603) 763 3444
Fax +1 (603) 763 4222
Email info@opendate.com
Web www.opendate.com
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