Ooma Telo VoIP Gateway User Manual

Ooma Telo® Package Contents

Quick Start Guide

Ooma Telo

Getting Started

Installing Ooma is easy! In fact, most users are up and

calling in less than 15 minutes. This guide will walk you through setting up your Ooma Telo and introduce the basics of using your Ooma service.

AC AdapterEthernet Cable

Have a Question or Need Assistance?

Here is where you can look for help:

Knowledge base: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: www.ooma.com/forums Live Customer Care:

1-888-711-6662 (US)

1-866-929-6662 (Canada)

Step 1

Begin by activating your Ooma Telo device online. Locate the seven-digit activation code printed on the bottom of the Telo.

Next, navigate a web browser to:

Activate Online

http://www.ooma.com/activate

The activation wizard will guide you through:

• Selecting a phone number

• Registering your 911 address

• Adding billing information

• Creating your My Ooma account

You’ll receive an email conrmation once

your device is activated.

Go to

700-0127-300

Step 2

Step 4

Plug in your Ooma Telo

Plug the provided AC adapter b into the POWER port. It is normal for the lights on the Telo to blink for a couple of minutes while it boots up.

The Ooma logo will light up blue once the device is ready to be used. Pick up the phone and listen for the

musical Ooma dialtone to conrm that your set up is

complete.

Power On

Go to

Power Outlet

If your device requires a software upgrade,

the Ooma logo will blink purple while it is

downloading the newest version.

This may take 5-10 minutes depending on the speed of

your Internet connection. Do not unplug the Telo while it is upgrading. It will automatically reboot after the upgrade is complete.

Step 1

Step 2

Connect the Ooma Telo to your Router

Using the included Ethernet cable a, connect the

INTERNET port of the Telo to an open Ethernet port

on your router.

Connect To Your Router

Router

Alternative Setup Options

While we recommend that you begin with this

setup, the Ooma Telo is exible enough to t into

any home network. Please see the back side of this guide for other network installation options.

Go to

Step 3

Congratulations, You’re Done!

Place your rst phone call

Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend

or family member and experience rsthand the quality of Ooma PureVoice™ technology. While you are at it,

you might want to tell them about Ooma!

Set up your voicemail

Initializing your voicemail account takes only a few

minutes. To get started, pick up the phone connected

to the Ooma Telo and press the

The system will walk you through conguring your

account and recording a personal greeting.

Check out My Ooma

Access your online control panel at my.ooma.com. Here you’ll unlock the capabilities of your system:

• Check voicemail and call logs

• Congure preferences and set up advanced features

• Purchase additional services and add-ons

And much more! The rst time you log in, our Setup Wizard will help you congure our most popular features.

key on the Telo.

Step 3

Corded or

Cordless Phone

Plug your phone into the Ooma Telo

Using your existing phone cable, plug your corded phone or cordless phone base station into the PHONE port.

Connect Your Phone

What’s Next?

Transfer your phone number

In most areas, you can port your existing phone number to Ooma for a one-time fee. You must maintain phone service with your current provider until the porting process is completed, which usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:

my.ooma.com/port

Explore Ooma Premier™

Ooma Premier is a bundle of enhanced calling features that will get your home phone service

ring on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the

chance to test drive more than 25 premium calling features.

See the Ooma Premier section for an overview of our most popular features. To learn more about all the features and benets included in a subscription to Ooma Premier, go to:

my.ooma.com/premier

More information on the other side

Go to

Step 4

Alternative Setup Options Add-Ons for Ooma Telo

The Ooma Telo is exible enough to work in almost any home network and with a variety of devices. Review

the following options to see if any of them apply to your situation.

Option A

Install Telo between modem and router

Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network trafc. Don’t worry, this won’t slow down your Internet connection.

1 Locate the Ethernet cable that connects your

modem to your router. Unplug the modem

Ooma Telo

ModemRouter

end of the cable and plug it into the HOME

port of the Telo.

2 Use the included Ethernet cable and connect the

HOME INTERNET

INTERNET port of the Telo to your modem.

3 Reboot your modem and router.

Option B

Install Telo between modem and PC

If you only have one computer and it is connected directly to your modem, follow these instructions:

1 Locate the Ethernet cable that connects your

modem to your computer. Unplug the modem

Computer

Ooma Telo

Modem

end of the cable and plug it into the HOME

port of the Telo.

2 Use the included Ethernet cable and connect the

INTERNET port of the Telo to your modem.

HOME

INTERNET

3 Reboot your modem and computer.

Ooma HD2 Handset

Unlock the full power of your Ooma Telo. The HD2 Handset lets you enjoy:

• Two-inch color screen with picture caller-ID and Facebook prole pictures

• Unmatched clarity and lifelike sound quality

of Ooma PureVoice™ HD

• Convenient access to voicemail, the Instant Second Line, and other enhanced features,

right in your hand

Ooma Linx

Need to connect a fax machine or a second phone? The Linx allows you to:

• Wirelessly and securely extend the Ooma service to additional phones and devices anywhere in your home

• Congure it for use with your primary number or as a dedicated second line

• Connect fax machines and other devices via pass-through mode

Ooma Wireless + Bluetooth Adapter

Connect your Ooma Telo wirelessly to your

home Wi-Fi network:

• Plug the adapter into the USB port to connect to any Wi-Fi network

• Install your Ooma Telo in a central

location in your home

• Convenient access to voicemail and other advanced features

• Supports 802.11b/g/n

To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products

With built-in Bluetooth, also enjoy integration

between your home and mobile phone:

• Link your mobile phone to your Telo so incoming cellular calls will ring through to your home phones

• Leave your cell phone in the charger without worrying about missing a call

• Enjoy the comfort and convenience of talking on your home phone

• Pairs with up to seven Bluetooth devices

Connecting fax machines and other devices

A standard phone splitter can be used to connect more than one device to the PHONE port.

Devices such as fax machines, digital video recorders (DVR) or set-top boxes (STB) use a phone line to make data calls. To complete these types of calls, you must dial

prior to the

9 9

destination phone number. A successful data transfer mainly

depends on the speed and quality of your Internet connection.

To learn more, visit: www.ooma.com/fax

Connecting your phone jacks

You can link the Ooma Telo to all the phone

jacks in your home, allowing you to connect

phones in multiple rooms.

Note: This advanced set up requires you to disconnect the

telephone company from your home phone wiring before plugging it into your Ooma Telo.

To learn more, visit: www.ooma.com/homedistribution

Ooma Telo

PHONE

Phone Splitter

Phone Fax Machine

Ooma Telo

PHONE

Phone Phone

Troubleshooting

logo is blinking red

A blinking red logo indicates that your Ooma Telo is

not operational. It is normal for the logo to blink red

for a couple of minutes during boot up. Otherwise,

check the following to make sure everything is set up correctly:

• Verify that you have activated your device as

described in Step 1. If you plugged in your device

before going through the activation process, try

rebooting it now.

• Check that your network cables are plugged

in securely. Verify that the INTERNET port is

connected to your router (or modem). The LED at

the bottom right of the connector will be lit green if the cable is connected properly.

• Check that your Internet connection is working.

Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the

Internet connection.

• Try rebooting your Telo, modem, and router by

pulling out the power and plugging them back in.

logo does not light up

Check that the AC adapter is plugged in and power is being supplied to the device.

You don’t hear the Ooma dialtone

If the Ooma logo is blue but you don’t hear a dialtone,

check that your phone is correctly plugged into the

PHONE port.

Incoming calls do not ring your home phone

When Do Not Disturb is turned on, the Ooma logo

will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To

turn off the feature, press and hold the >> button or

7 9

dial

from your phone.

You are unable to hear your messages

Check that the speaker hasn’t been turned off. Increase the volume level by pressing

. The

device will say what volume it has been set to.

Voice constantly breaks up

Voice quality is dependent on the speed and quality

of your Internet connection.

For best results, Ooma recommends that you

hardwire your Telo between the modem and router as shown in Alternative Setup Option

A. This conguration allows phone calls to be intelligently prioritized over other network trafc.

You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.

Ooma Usage Guide

Basic Operation

Making and receiving calls

To place a call, pick up a phone connected to your

Ooma Telo and dial a phone number.

To answer a call, pick up the phone when it rings

as you normally would.

Call-waiting

Switch to a second incoming call by pressing the

Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.

Blocking caller-ID

Disable your caller-ID on outgoing calls by dialing

6 7

before you dial out. To disable caller-ID for

all calls, visit: my.ooma.com/privacy

911 emergency calling

In case of an emergency, dial

9 1

to reach

rst responders. For your safety, always keep your address up-to-date at: my.ooma.com/address

International and other calling services

A calling plan or prepaid balance is required to call

outside the country. Visit my.ooma.com/prepaid to get started. Then dial

followed by the

0 1

country code and phone number. Your remaining time will be announced before the call completes.

Note: A prepaid balance is required for 411 calls.

Voicemail

Setting up

Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.

Playing messages at home

When you have new messages, the key will blink.

Press the the speaker. You can also listen to messages through

key to listen to your voicemail through

your phone. Simply dial your own phone number and

follow the voice prompts.

Checking voicemail remotely

There are three ways to check voicemail remotely:

Phone: Dial your Ooma number. When the call rolls

to voicemail, press the * key and enter your PIN.

Online: Listen to and manage your voicemail on the

web at: my.ooma.com/inbox

Email: Forward your voicemail as an MP3 le to

your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail

Changing voicemail settings

Pick up the phone connected to your Ooma Telo and press the key.

From the main menu, select option 2: “Change your settings,” then follow the instructions.

Quick Reference

System Status

USB

POWER

INTERNET

HOME

Delete Rewind Play

Page

Key

PHONE

Volume

Adjustment

Fast Forward

Ooma Premier™

Your Ooma Telo comes with a free trial of Ooma

Premier, a bundle of over 25 premium calling features.

Check out some of our most popular features below!

Making two calls at once

Press the Flash key on your handset, and you’ll get a new Ooma dialtone.

Forwarding your voicemail

Forward your voicemail to email so you can listen to

messages from your smartphone or computer. To set

this up, go to: my.ooma.com/voicemail

Staying connected on the go

Afraid to miss a call? Set up your Ooma Telo to

forward calls to your cell phone. Choose to forward all

calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this

up any time at: my.ooma.com/calling

Blocking telemarketers

Personal and community blacklists have been

designed to help you lter out telemarketers and other unwanted callers. To start blocking callers, visit:

my.ooma.com/blacklists

Choosing a virtual number

Select a number from almost any calling area for a home ofce or to make it easy for friends and family in

another state to reach you. Get started at:

my.ooma.com/numbers

Identifying callers

Don’t recognize the number? Enhanced Caller-ID will

look up the caller’s name from a national database so you’ll have more than just the number to go by.

Monitoring your calls

Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call.

Setting up 911 notications

Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever

someone dials 911 from home. To set this up, go to:

my.ooma.com/911

Using Ooma on your smartphone

Use your Apple or Android smartphone to make

phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to:

my.ooma.com/mobile

Turning off the ringer

Need some peace and quiet? Just press and hold the

>> button or dial

7 8

on your phone and all your

calls will roll straight to voicemail. To deactivate Do

Not Disturb, press and hold >> again or dial

7 9

And much, much more

Explore all the features and benets of Ooma Premier:

my.ooma.com/premier

Solid Blue System Status

Indicates your Ooma service is working. You will hear the Ooma dialtone and all services are operational.

Solid Purple System Status

Indicates your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.

Blinking Red System Status

Indicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will not be able to make or receive calls.

Blinking Purple System Status

Indicates your Ooma Telo is downloading a software upgrade. Do not unplug your Ooma Telo when it is in this state.

White System Status

Indicates your Ooma Telo is not powered on.

Play Key

Press to hear your voicemail messages. Press again to stop playback.

Key will blink when there are new messages.

Fast Forward Key

During voicemail playback, press to skip to the

next message.

Press and hold to turn toggle Do Not Disturb.

Rewind Key

During voicemail playback, press to replay the

current message.

During voicemail playback, press twice to skip to

the previous message.

Press to adjust brightness of the system status lights.

Delete Key

During voicemail playback, press to delete current

message.

Volume Adjustment Key

Press to adjust the volume level.

Page Key

(on rear of Telo)

Press to locate your Ooma handsets.

Press-and-hold for three seconds to register a

new cordless Ooma device such as a handset.

© 2014 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Premier, Instant Second Line, Broadband

Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.