ooma TELOHS400 User Guide

Package Contents

Step 2

Charge the Handset

Home Screen Quick Reference

Navigating the User Interface

Ooma HD2

Handset

Quick Start Guide

700-0118-300

Plug the AC adapter into a power outlet and then connect the AC adapter cable

After the handset is registered to your Telo, it will display a home screen similar to the one pictured below.

to the charging cradle. Put the handset on the cradle.

Earpiece

Status bar

When the handset is on its cradle, it will automatically display a message when it is charging.

Date and

Ooma

HD2 Handset™

Charging

Getting Started

Cradle

AC Adapter

2 AA batteries

(rechargeable)

We recommend that you leave the handset on the cradle for 30 minutes before proceeding to the next step. The handset requires 10 hours to fully charge.

Display screen

Handset

name

You’re just a few quick steps from making and receiving calls on your new Ooma HD2 Handset. This handset is the perfect companion to the Ooma Telo™—you’ll be able to access all Ooma features and even unlock new functionality! Before you begin, please make sure that your Ooma Telo is installed and operating properly, as your new handset cannot be set up without a functioning Telo.

Step 1

Insert Batteries

Remove the battery cover located on the back of the handset by sliding it away from the center of the device. Insert the two included rechargeable AA batteries,

™

making sure they are aligned properly. Replace the battery cover by sliding it in the opposite direction.

WARNING: If you need to replace the batteries included with your handset, use only rechargeable

batteries. Other types of batteries may damage the handset or create a risk of re.

Nickel Metal-Hydride (Ni-MH)

1 2 3

Step 3

Press the

key on your Ooma Telo and hold it down for three seconds to hear your 4-digit registration PIN. Type this number into the handset when prompted on the screen and press the OK soft key. Once the handset is successfully registered, a home screen will be displayed.

Each Ooma Telo supports up to four Ooma HD2 Handsets.

IMPORTANT: The Ooma HD2 Handset is not compatible with the rst-generation Ooma Telo Handset. If you wish to switch from using the original Ooma Telo Handset to the new Ooma

connected to your Ooma Telo. The device will automatically reboot with

HD2 Handset, you must rst dial

a new version of software.

Once the Telo is back in service, repeat Step 3. The Telo will now connect to your HD2 Handsets. Any older Telo Handsets will no longer work.

on a phone

Left soft key

Navigation pad

Answer key

Menu key

Redial

Right soft key

Headset jack

Select key

Hangup key

Speakerphone

Microphone

Left soft key

label

 SignalStrengthIndicator

Signal bars show the connection strength to the Ooma Telo

 BatteryIndicator

Shows the battery charge level. A lightning bolt will ash when the batteries are charging

 LineIndicators

Shows which line or lines are currently in use

 SpeakerphoneIndicator

Shows whether the speakerphone functionality is engaged

 HDIndicator

Shows when you have established an HD-quality call

 MuteIndicator

Shows whether the microphone is muted

 MissedCallIndicator

Shows when you have missed calls to review

 RingerOffIndicator

Shows when the ringer volume is turned off (this phone will not ring)

 DoNotDisturbIndicator

Shows when Do Not Disturb mode is enabled (all phones will not ring)

time

Voicemail indicator

Right soft key label

Your Ooma HD2 Handset has an easy-to-use interface that puts the most common features at your ngertips while still letting you access all the advanced features the handset is capable of.

Accessing the main menu

Press the key from the home screen.

To select an item

Use the navigation pad to scroll through a menu until you have highlighted the item you want, then press the center Selectkey.

To go back to a previous screen

Press left on the navigation pad to return to a previous screen or menu.

Main Menu Options

The following options are available from the main menu:

Using the soft keys

There are two context sensitive soft keys just under the display. Shortcuts to popular functions are assigned to these keys. The handset will update the label above the keys as you use the phone. Press the appropriate soft key to invoke the assigned function.

Accessing other options

Only two functions are displayed on the screen via the soft keys. To see a list of all available options, press the

key.

To exit a menu

Press left on the navigation pad to go back one menu level. Press exit all menus.

Voicemail — Listen to and

manage your voicemail

Intercom — Intercom to or

monitor other handsets

Services — Engage features

like Do Not Disturb

Phonebook — Browse and

search your contacts

Favorites — Speed dial your

friends and family

Calllogs — Access a list of

your recent phone calls

About — Information about

your Ooma system

Settings — Congure your

phone preferences

Basic Operation

Placing and Receiving Calls

There are two ways to place a call. You can dial the number rst like a cell phone, and then press you the added convenience of searching your phonebook as you dial. Alternately, you can place a call in a traditional manner by pressing dial.

To answer a call, press phone is ringing.

You may end a call by pressing

Joining an Existing Call

You can join an existing call-in-progress by picking up an unused handset and pressing

. Press the Joinsoft key

and then select the line you wish to join.

Picture Caller-ID

When an incoming call rings your handset, you’ll see the caller-ID number associated with the caller on the display.

If the caller is in your Ooma phonebook, you’ll also see the name and picture (if available) shown on the handset display.

Note: Ooma Premier users will see the

caller-ID name even if the caller is not in your phonebook.

Call-waiting

Switch to a second incoming call by pressing

or the Answer soft key.

The current call will be automatically placed on hold. Switch back to the rst

call by pressing the

Voicemail

Access your voicemail with the push of a button by pressing the Voicemail soft key on the home screen. Learn more in the Voicemail Playback section under Calling Features.

. This gives

rst before you

when the

Switch soft key.

Speakerphone

Press the key to start a call in speakerphone mode, or during a call to switch to speakerphone. Press again to go back to using the earpiece (or headset if one is plugged in).

Muting the Microphone

You can turn the microphone off by pressing the the

Unmute soft key to turn the

Mute soft key. Press

microphone on again.

Volume Adjustment

To adjust the ringer volume, press on the navigation pad while you’re on the home screen.

To adjust the call volume, press while you’re on a call. This will adjust the volume setting for the earpiece, speakerphone, or headset depending on which one is active.

Handset Paging

To locate your handset, press the key on the Ooma Telo. All handsets which are powered on will emit a chiming sound for 30 seconds.

on the handset to stop the

Press chime.

International Calls

To place an international call, dial

and phone number. Depending on your account settings, you may hear your prepaid balance announced before the call is connected.

followed by the country code

Note: To make international calls and

access other premium services such as 411, you must charge up your prepaid account at:my.ooma.com/prepaid.

Calling Features

Phonebook

Add contacts to your phonebook by going to

my.ooma.com/contacts.

You can manually create new entries or import existing contacts from many popular applications and sites.

To sync your phonebook down to your handsets, click the web page or select main menu on your handset and then

Synccong.

To place a call using your phonebook, select

Phonebook from the main menu

to bring up a list of your contacts. Press

to select a contact and then press

Select to view a list of phone numbers.

Choose one and then press the call.

Voicemail Playback

To access your voicemail account, press the

Voicemail soft key from the home

screen and follow the audio prompts.

When listening to your voicemail, press

to play the previous message, press to replay the current message and

to skip to the next message. Delete

the current message by pressing and save by pressing

Press

to end voicemail playback.

Call Logs

View a list of all recent phone calls. Select

CallLogs from the main menu,

and then press list. Press

Redial

Press to bring up a list of previouslydialed numbers. Press an entry and then press

Sync button on the

Services from the

to place

to scroll through the

to return a call.

to select

to redial.

Intercom

Use the intercom to connect with other members of your household. To use this feature, select

Intercom from the

main menu. Choose a handset you wish to call or select

CallAll to ring all

handsets.

Baby Monitoring

Baby monitoring lets you listen in on another room when you’re busy elsewhere in your home. Monitoring works in one direction, with one handset acting as a remote microphone and the other handset acting as a broadcaster.

To use this feature, you must rst set up the handset you will use as a remote microphone. Go to the main menu and enable the

Settings from

Baby

monitor option. You will be asked to

type in the PIN for your system, which is the same one you used to register your handset.

To monitor the remote handset, select

Intercom from the main menu. Choose

the handset you with to monitor and then press the

Monitorsoftkey.

Favorites

Set up a list of your favorite callers for easy access and quick dialing. Add a phone number by accessing your call logs, redial list, or phonebook and pressing the

key then selecting

AddtoSpeedDial. Select which

speed dial you want the number to be assigned to.

Access your favorites by pressing from the home screen and then the speed dial slot number you wish to dial. You may also press and hold the speed dial slot number from the home screen to make the call directly.

Premier Features

Ooma Premier is a collection of advanced calling features that have been designed to enhance the capabilities of your home phone. With over 25 features to choose from, there’s something for everyone!

In addition to the features described below which take advantage of your Ooma HD2 Handset, Premier subscribers can also access privacy protecting features

to block telemarketers, call forwarding options to prevent missed calls, and many other convenient features that greatly enhance the capabilities of your home phone.

To learn more about all of the features available in Ooma Premier, visit:

my.ooma.com/premier

Enhanced Voicemail

Send to Voicemail

When an incoming call comes in, press the SendtoVM soft key to send the call directly to voicemail. You can also send an active call to voicemail.

Do Not Disturb

You can engage Do Not Disturb and send all calls straight to voicemail. Toggle Do Not Disturb on and off by pressing the DNDon or DNDoffsoft key from the home screen or selecting the Do Not Disturb option from the Services menu.

Call Screening

When an incoming call goes to voicemail, you’ll be able to hear the caller leaving their message through the handset speaker.

Press or press

76 8 9 10 11

if you want to pick up the call,

to shut off the speaker.

Enhanced Calling

Instant Second Line™

If someone else is already on a call, pick up any Ooma handset and press to get a fresh Ooma dialtone to make a second call. You’ll see the line indicator light up when you’re on the second line.

Enhanced Call Waiting

If someone is already on the line and you receive a second incoming call, any Ooma handsets not in use will ring.

to answer the call.

Press

Three-way Conferencing

With calls on both lines, press and then select the

3-wayconference

option to merge both lines together. To split the conference into individual calls, press the

Stopconf soft key.

Virtual Numbers

Select a second phone number for your in-laws, home business, or to make it easy for loved ones living in another area code to reach you. Your second phone number can ring all of the phones in your home, or only a designated Ooma device.

Personal Devices

Each Ooma HD2 Handset can be congured as a personal device, allowing you to set up a separate phone number and voicemail account for a home ofce or a member of your household.

Your personal device will have a separate My Ooma account, allowing you to customize your new phone line exactly the way you want it. To congure this feature, go to:

my.ooma.com/numbers

My handset doesn’t work

• If your phone cannot register to your Telo, you might have a rst-generation Ooma Telo Handset and your Telo is running in a mode that does not support the new Ooma HD2 Handset. Dial

, wait for

your Telo to reboot and then try again.

• Make sure your batteries are properly installed and sufciently charged.

• Your handset may be turned off. Press

to turn it on.

My phone doesn’t ring

• Your ringer may be turned off. Adjust ringer volume by pressing

from the

home screen.

• Check the signal quality with the signal strength indicator. Bring the handset closer to the Telo and try to answer an incoming call.

• When

DND is on, the status bar will

display

and all incoming calls will go directly to voicemail. To turn this feature off, press the

DNDoff soft key

on the home screen.

I don’t hear a dialtone

• Verify that your Ooma Telo is powered on and working properly. The Ooma logo and all of the icons should be lit blue. If you have a regular phone, plug it into the

PHONE port of the Telo to

check for dialtone.

Need Assistance?

Check out these resources for troubleshooting guides or additional help:

Online knowledgebase: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: forums.ooma.com Live customer care: 1-888-711-6662

My handset won’t charge

• Make sure the charging cradle is plugged in.

• Make sure that the handset is placed in the cradle securely.

• Remove the batteries from the handset and re-install them. Replace the batteries with new Ni-MH rechargeable batteries if your current set no longer works.

I hear noise or static

• Bring the handset closer to the Ooma Telo to see if quality improves.

• Try moving your Ooma Telo and handset away from devices that may generate interference (computers, wireless devices, electrical appliances like microwaves).

Call quality is not good

• Try adjusting the earpiece volume by pressing while you are on a call.

• While on the phone, move closer to the Ooma Telo to see if the audio quality improves.

• Ensure that the handset batteries are fully charged.

• Problems with voice quality might be due to your Internet connection. Please visit www.ooma.com/support for tips on troubleshooting your Internet connection.

Warranty, Safety and Legal NoticesTroubleshooting

WhatthisWarrantyCovers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the Ooma HD2 Handset contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America or Canada.

WhatOomaWillDo. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma. Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function.

HowLongthisWarrantyLasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product.

WhatthisWarrantyExcludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, re, water or other liquid intrusion, or force majeure; or (d) any Product that has been damaged due to repair, alteration, or modication by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or that is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate.

HowtoGetWarrantyService. To obtain warranty service, call Customer Support toll-free at 1-888711-6662 (USA) or 1-866-929-6662 (Canada) for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations.

HowStateLawApplies. This limited warranty gives you specic legal rights. You may also have other

rights which vary from state to state.

LimitationonLiability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

What the FCC wants you to know

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communication may not be ensured when using this device.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

• Try moving your Ooma Telo and Ooma HD2 Handset away from devices that may generate interference, including: computers, wireless devices and electrical appliances (such as microwaves).

Changes or modications to this equipment not expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the user’s authority to operate this equipment.

To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use. This product has been tested and found to comply with the FCC’s exposure criteria.

The Ooma HD2 Handset FCC model number is XFTTELOHS400.

Industry Canada Notice

This device complies with Industry Canada licenceexempt RSS standard(s). Operation is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivants: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Safety Information

When using telephone equipment, including the Ooma HD2 Handset, basic safety precautions should always be followed to reduce the risk of re, electric shock, damage to equipment, loss of property, severe injury to persons or even loss of life, including the following:

• Do not use this equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid.

• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

• Use only the charging cradle indicated in this manual and included in the original product box, if necessary order a new replacement charging cradle from Ooma.

• Do not insert the power adapter into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock or excessive heat resulting in a re.

• Do not overload power outlets and extensions cords, otherwise it can result in re or serious electrical shock.

• To prevent overheating, situate all parts of the product away from heat sources such as radiators, heat registers, stoves, or other xtures, appliances and products that produce heat or any area where proper ventilation is not provided.

• Unplug with caution the product from power outlets or USB ports if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause re or electrical shock.

• Do not disassemble the charging cradle, it contains no user-serviceable parts.

• On the Ooma HD2 Handset, the battery cover is removable and the rechargeable batteries may be replaced. Do not disassemble any other part of the Ooma HD2 Handset, it contains no user-serviceable parts.

• Unplug the product from any power outlet or USB port before cleaning. Do not use liquid or aerosol cleaners, use a damp cloth or a microber cloth for cleaning.

• Do not allow anything to rest on the Ooma HD2 Handset, its charging cradle, or power adapter.

• Unplug the product from the power outlet if the cable or power adapter prongs are damaged or frayed, if liquid has been spilled onto the product, if the product has been exposed to rain, water or any other liquid, if the internal components of the Ooma HD2 Handset, charging cradle, or its power adapter are exposed.

• Do not use the Ooma HD2 Handset to report a gas leak in the vicinity of the leak as it could ignite the gas.

• The power adapter is intended to be correctly oriented in a vertical or oor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet.

• Use only RECHARGEABLE batteries. The batteries must be Ni-MH (Nickel-Metal Hydride) type and AA (R6) size. Do NOT use Alkaline, Manganese, Ni-Cd batteries.

• Do not mix old and new batteries. Batteries must be inserted with the polarities (-) and (+) in correct positions.

• Do not try to open, mutilate or burn batteries. Exposure to or swallowing the ingredients contained within or their combustion products could be harmful. Nickel is a chemical known to state of California to cause cancer.

• Be careful when handling the batteries. Conductive materials such as bracelets, silverware, metallic surfaces may create a short-circuit leading to a battery overheat and would cause burns or release of toxic ingredients.

• Do not intentionally short-circuit the batteries.

• Remove the batteries from the Ooma HD2 Handset before shipping or storing the product.

• Do not throw your old batteries in the trash. Please call 1-800-8-BATTERY (1-800-822-8837), they will provide you with the address of the recycling center nearest to you.

© 2012 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Premier and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending.