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Telo Air 2
Quick Start Guide
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Ooma Telo Air 2 Quick Start Guide

For warr anty, safety, and oth er legal infor mation, visi t ooma.com/legal © 2019 Oo ma, Inc. All righ ts reserv ed. Reproduc tion in whole o r in part witho ut written p ermission i s prohibited . Ooma, the Oom a logo, Ooma Telo, Oom a HD3 Handset, O oma
Premie r and all other Oo ma company, prod uct and ser vice names and s logans are tr ademarks of Oo ma, Inc. All oth er product, s ervice or br and names are t he proper ty of their respective owners. Patent pending. P/N: 700-0192-200
Quick Start Guide
Contents
Getting Started ..................................................................................................4
Connect your Ooma Telo Air to the Internet ............................................................. 6
Connect a Phone .................................................................................................7
Congratulations, you’re done! ................................................................................8
What’s next? ...................................................................................................... 9
Ooma Usage Guide ..............................................................................................10
Ooma Premier .................................................................................................... 12
Quick Reference ................................................................................................. 14
Status Lights ..................................................................................................... 15
Troubleshooting .................................................................................................16
Add-Ons for Ooma Telo ........................................................................................18
Alternative Wi-Fi Setup .......................................................................................20
Connecting Your Telo Using Ethernet ..................................................................... 21
Alternative Ethernet Setup Options .......................................................................22
Fax and Home Wiring Setup Options ......................................................................24
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Getting Started
STEP 1
Get the Ooma Setup App
Installing Ooma Telo Air is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through the basics of setting up your Ooma Telo Air. It will also introduce you to the basics of using your Ooma service.
Package Contents
■ Ooma Telo Air
■ Ethernet Cable
■ AC Adapter
Ooma Telo Air AC Adap terEthernet Cable
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Have a question or need assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support User manuals: support.ooma.com/userguide
Community forum: www.ooma.com/forums Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (CA)
The easiest way to set up your Telo is with your iPhone or Android smartphone. Visit the app store on your phone and search for the “Ooma Setup” app. Install the app and follow the instructions.
If you don’t have a smartphone or cannot install the app, you can visit
ooma.com/activate on your computer. Follow the alternate instructions on
that site to activate your account and set up your Telo.
STEP 2
Activate Your Account
The Ooma Setup app will guide you through the necessary steps to activate your account. You will need to provide your 911 address and select a phone number.
Again, if you don’t have a smartphone or cannot install the app, go to ooma.com/activate on your computer and follow the alternate instructions to activate your account and set up your Telo.
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STEP 3 STEP 4
Connect your Ooma Telo Air to the Internet
Connect a Phone
The Ooma Setup app contains instructions that will guide you through connecting to the Internet. You can connect it to the Internet in two different ways:
Wi-Fi connection
If you need additional assistance, you can find alternate instructions for Wi-Fi setup on page 20 of this booklet. Instructions for Ethernet setup can be found on pages 22 and 23.
OR
Ethernet connection
Using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.
Corded or Cordless Phone
If you have purchased on Ooma HD2 or HD3 handset bundle, see the separate guide for instructions to set it up.
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Congratulations, you’re done!
What’s next?
Your Ooma Telo is ready to be used once the light on top of the device is blue. Pick up the phone and listen for the Ooma dialtone to confirm that your setup is complete. If you connected a computer to complete your Wi-Fi setup, you disconnect it now.
Place your first phone call
Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology.
Set up your voicemail
Pick up the phone connected to the Ooma Telo and press the key on the Telo.
The system will walk you through configuring your account and recording a personal greeting.
!
If your Telo needs a software upgrade, the light on top of the device will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Telo while it is
upgrading. It will automatically reboot after the upgrade is done.
Check out My Ooma
Access your online control panel at my.ooma.com. Here you’ll unlock the capabilities of your system:
■ Check voicemail and call logs
■ Configure preferences and set up
advanced features
■ Update your 911 address
■ Purchase additional services and add-ons
■ And much more!
The first time you log in, our Setup Wizard will help configure our most popular features.
Transfer your phone number
In most areas, you can port your existing number to Ooma for a one-time fee. You must maintain your current phone service until the porting process is completed, which usually takes about 1-3 weeks. To check availability, to learn more, or to get started, please visit: my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders.
See the Ooma Premier section for an overview of our most popular features. To learn more about all the features and benefits included in Ooma Premier, go to: my.ooma.com/premier
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Ooma Usage Guide
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings as you normally would.
Call-waiting
Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the
Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
before you dial out. To disable caller-ID for all
* 6 7
calls, visit: my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to:
my.ooma.com/911
International and other calling services
A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes.
NOTE: A prepaid balance is required for 411 calls.
Voicema il
Setting up
Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.Checking voicemail remotely
There are three ways to check voicemail remotely:
1. Phone: Dial your Ooma number. When the call rolls to
voicemail, press the * key and enter your PIN.
2. Online: Listen to and manage your voicemail on the web at:
my.ooma.com/inbox
3. Email: Forward your voicemail as an MP3 file to your
email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and press the key.
From the main menu, select option 2: “Change your settings,” then follow the instructions.
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Ooma Premier
Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get a new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at:
my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit:my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a home office or to make it easy for friendsand family in another state to reach you. Get started at:
my.ooma.com/numbers
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call.
Using Ooma on your smartphone
Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the
>> button or dial * 7 8 on your phone and all your
calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold >> again or dial * 7 9.
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
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Quick Reference
Status Lights
POWER
USB
System Status
HOME
INTERNET
Volume
PHONE
Page Key
Play Key Press to hear your voicemail messages.
Press again to stop playback. Key will blink when there are new messages.
Fast Forward Key During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb.
Rewind Key During voicemail playback, press once to replay the current message, and twice to skip to the previous message.
Press to adjust brightness of the status light.
Delete Key During voicemail playback, press to delete the current message.
Volume Adjustment Key Press to adjust the volume level.
Page Key (on rear of Base Station) Press to locate your Ooma handsets.
Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx.
Solid Blue System Status Indicates that your Ooma service is working. You will hear the Ooma dial tone and all services are operational.
Solid Purple System Status Indicates that your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.
Blinking Purple System Status Indicates that your Ooma Base Station is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Base Station when it is in this state.
Blinking Red System Status Indicates that your Ooma service is not working. All services are unavailable. You will not hear any dial tone and will not be able to make or receive calls.
White System Status Indicates that your Ooma Base Station is not powered on or that brightness is turned all the way down.
Delete
Rewind
Play
Fast Forward
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Troubleshooting
■ The light is blinking red A blinking red light
indicates that your Ooma Telo is not operational. It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:
• Verify that you have activated your device as described
in STEP 1. If you plugged in your device before going through the activation process, try rebooting it now.
• For Ethernet installations: Check that your network
cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly.
• For Wi-Fi installations: Try moving the Telo closer
to your Wi-Fi router and repeating the directions on Page 5 to refresh your wireless setup. If you are unable to connect over Wi-Fi, follow the directions on Page 22 to connect your Telo to your router using Ethernet instead.
• Check that your Internet connection is working. Try
connecting a computer to the HOME port and browse to
my.ooma.com. You should see the login screen for My
Ooma. If not, troubleshoot your Internet connection.
• Try rebooting your Telo, modem, and router by pulling
out the power and plugging them back in.
■ The light does not light up Check that the AC
adapter is plugged in and power is being supplied to the device.
■ You don’t hear the Ooma dialtone If the light is
blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.
■ Incoming calls do not ring your home phone 
When it is turned on, the light will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial * 7 7 from your phone.
■ You are unable to hear your messages Check that
the speaker hasn’t been turned off. Increase the volume level by pressing . The device will say what volume it has been set to.
■ Voice constantly breaks up Voice quality is
dependent on the speed and quality of your Internet connection. For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown on Page 22. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.
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