Ooma Telo 4G User Manual

Have a Question or Need Assistance?

Ooma has a wealth of available resources if you need assistance:

Support articles. Access our comprehensive knowledge base at support.ooma.com

User manuals. Access this guide and all other product manuals at ooma.com/userguide

Forums. Talk with your fellow Ooma customers and our support staff at forums.ooma.com

Live support. Still having trouble? Chat with a service representative at any time

at support.ooma.com

Speak with a support specialist. M–F, 5am–5pm PST, or Sat/Sun 8am–5pm PST
at 1-888-711-6662

Quick Start Guide

525 Almanor Avenue, Suite 200

4G Adapter

Sunnyvale, CA 94085

Learn more at www.ooma.com
or call 1-877-950-6662

© 2019 Ooma, Inc. All rights reserved. Patent Pending. Ooma, Ooma Telo, Ooma Connect 4G Adapter, Ooma Premier, Ooma HD2
Handset, Ooma HD3 Handset, Ooma Linx, Ooma Home Security, and the Ooma logo are trademarks or service marks of Ooma,
Inc. Other company and product names mentioned herein are trademarks of their respective companies. Menti on of third-party
products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Ooma assumes no
responsibility with regard to the performance or use of these products.

Ooma-Telo-4GLTE-QSG_EN-Feb-2019-R8.indd 1-2 2/21/19 11:34 AM

Base Station

700-0202-100

Table of Contents

STEP 1

Get the Ooma Setup app

Installing Ooma is easy!

Congratulations on purchasing Ooma. Installation is easy and will take only
about 15 minutes. Follow the steps in this guide to set up your Base Station
and your Ooma account. Next, you will plug in the 4G Adapter to act as either a
primary or a backup Internet connection for your Base Station.

02 Introduction

03 Step 1: Get the Ooma Setup app

04 Step 2: Connect 4G Adapter to Base Station

05 Step 3: OPTIONAL: Plug in Ethernet Cable

06 Step 4: Power on the Base Station

07 Step 5: Connect a Phone

08 You’re All Set!

09 What’s Next?

10 Quick Reference

11 Status Lights

12 Ooma Usage Guide

13 Ooma Premier™

14 Troubleshooting

15 Add-Ons for Ooma Base Station

The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the
app store on your phone and search for the Ooma Setup app. Open the app when it is installed.

The app will ask you to enter some information about yourself and your location. You will also pick
a service plan (don’t worry – you can change this later) and enter your billing information.

To download the app faster, scan the QR code below with your smartphone camera.

If you don’t have a smartphone or cannot install the app, please contact one of our support
specialists for assistance. Our support team is available at 1-888-711-6662 Monday
through Friday from 5am to 5pm PST, or Saturday through Sunday from 8am to 5pm PST.

2 3

Ooma-Telo-4GLTE-QSG_EN-Feb-2019-R8.indd 3-4 2/21/19 11:34 AM

STEP 2

Connect 4G Adapter to Base Station

STEP 3

OPTIONAL: Plug in Ethernet Cable

Make sure your Base Station is unplugged. Use the
provided USB cable to connect the Connect 4G to
the USB port on the back of the Base Station. If the
provided cable is not long enough, you can use any
USB cable up to 15’ long.

4G Placement Advisory

For the best 4G signal, the Connect 4G Adapter should be placed in an area of your house with
good cellular reception such as in a room with a window. It should ideally be located as close as
possible to a window. Suction cups may be used to mount the adapter directly against a window.

The adapter should not be placed in a corner, against a wall, or within 5 feet of a large metal object
like a water heater or refrigerator.

You can use the signal indicator in the Base Station Setup app to find a good spot with a strong 4G
signal. Simply move the Connect 4G Adapter and wait for approximately 10 seconds. The app will
show the signal strength of in the adapter’s current location.

If you wish to use the Ooma Connect 4G adapter as a backup Internet connection, use
the included Ethernet cable to connect your Base Station to your Home Internet. Insert
one end of the Ethernet cable into the INTERNET port on the back of the Base Station.
Connect the other end of the cable to an open port on your router.

4 5

Ooma-Telo-4GLTE-QSG_EN-Feb-2019-R8.indd 5-6 2/21/19 11:35 AM