Ooma Smart Cam Quick Start Guide
User Manual
Contents
1. Welcome to Ooma Smart Cam! . . . . . . . . . . . . . . . . . . .06
How Ooma Smart Cam Works . . . . . . . . . . . . . . . . . . . . . . . . .08
2. Setting up Ooma Smart Cam . . . . . . . . . . . . . . . . . . . . 09
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .09
Adding Ooma Smart Cam to an Existing Account . . . . . . . . . . . . . . . . .10
Ooma Smart Cam LED Blink Codes . . . . . . . . . . . . . . . . . . . . . . . 11
Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
App Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Finding the Best Location for Your Ooma Smart Cam . . . . . . . . . . . . . .13
Using Your Ooma Smart Cam Unplugged and Offline . . . . . . . . . . . . . .15
Physical Installation of the Smart Cam . . . . . . . . . . . . . . . . . . . . .16
3. Faces (Advanced Facial Recognition) . . . . . . . . . . . . . . . .19
Understanding Facial Recognition on your Camera . . . . . . . . . . . . . . .19
How Faces Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Using Faces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
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4. Live Streaming and Viewing Recorded Events . . . . . . . . . . . .22
Viewing the Camera’s Feeds & Events Page . . . . . . . . . . . . . . . . . . .22
Viewing the Camera’s Livestream . . . . . . . . . . . . . . . . . . . . . . .22
Panning and Zooming Video . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Livestream Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Two-Way Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Viewing Timeline Recordings . . . . . . . . . . . . . . . . . . . . . . . . .24
Sharing, Managing, and Downloading Recordings . . . . . . . . . . . . . . .25
5. Features, Rules, and Smart Alerts . . . . . . . . . . . . . . . . . . 26
Power and Internet Outages . . . . . . . . . . . . . . . . . . . . . . . . . .26
Privacy Mode / Arm & Disarm Mode . . . . . . . . . . . . . . . . . . . . . .26
Managing Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Timeline Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Local Network Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . .29
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6. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Wi-Fi Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Enable/Disable Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Changing the Camera’s Name . . . . . . . . . . . . . . . . . . . . . . . . .31
Camera Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Remaining Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
7. Personalizing Your Ooma Smart Cam . . . . . . . . . . . . . . . .33
Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Sharing Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
8. Managing Your Premium Plan Membership with Ooma Smart Cam . . .34
Upgrading to a Membership Plan . . . . . . . . . . . . . . . . . . . . . . . . 34
Cancelling a Paid Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
9. FAQs and Troubleshooting . . . . . . . . . . . . . . . . . . . . . 37
10. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . 3
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Welcome to Ooma Smart Cam!
What Ooma Smart Cam Can Do for You
Ooma Smart Cam is a smart indoor/outdoor video security camera that records every event it
sees. Equipped with high-accuracy motion detection sensors and advanced, AI-powered facial
recognition, the camera continues to operate under all conditions, including internet and power
outages. The Ooma Smart Cam camera can be plugged in using the power adapter, or it can
operate using its built-in rechargeable battery. Since it connects to your Wi-Fi network and
does not require a base station, it can be used in any household configuration.
The Ooma Smart Cam boasts many
advanced features, including:
■ FACIAL RECOGNITION – The artificial
intelligence built-into the Ooma Smart Cam and
its cloud storage service lets users train the
camera to recognize faces. Facial recognition can
significantly reduce false positives, common in
other home security cameras, where friends or
family members trigger unnecessary alerts. The
camera also detects unknown faces and saves
them. Users can access a list of unknown faces
and a detailed report of events that have triggered
the camera directly through the app.
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■ FULL HD 1080P VIDEO WITH ADVANCED
NIGHT VISION – The Ooma Smart Cam has a
full HD resolution of 1080p with a high refresh
rate. The Smart Cam has night vision capability
that yields crystal-clear recordings regardless
of lighting conditions.
■ ONBOARD BATTERY AND STORAGE – The
Ooma Smart Cam contains onboard memory
storage and an internal battery that will keep the
camera running for six months under typical usage
conditions. If your Wifi goes down, the camera
will still record all the motion events and when the
camera is reconnected to Wi-Fi, all recorded clips
are automatically uploaded so users can see what
happened even during a power or internet outage.
The camera can also be used in locations where
power and internet aren’t available.
■ INSTANT VIDEO CAPTURE – The Ooma Smart
Cam instant capture activates almost instantly
when an event is triggered. Whenever a motion
event is detected, the camera records a clip that
can be viewed on a mobile device through the
Ooma Smart Cam app.
■ OUTDOOR CAPABILITIES – The Smart Cam is
an IP 65-rated, waterproof, all-weather camera,
which makes it perfect for outdoor use and has a
field of view of 130 degree.
■ AUTO PRIVACY MODE – Geofencing tracks
the location of a user’s mobile phone. It can
automatically turn the Smart Cam off when the
user is home and turn the camera back on when
the user departs.
■ TWOWAY TALK – The Ooma Smart Cam
contains both a microphone and a speaker. While
the camera is livestreaming, users can use the
Ooma Smart Cam app on their phones to talk to
people within the camera’s range.
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How Ooma Smart Cam Works
When your Ooma Smart Cam detects motion, sound, or that the camera
has been moved, it communicates via Wi-Fi to stream video to your
Ooma Smart Cam cloud account. Your iOS or Android device will alert
you through the Smart Cam app when a new video clip is uploaded so
you will be aware of every unexpected movement that occurs.
Getting Help
Ooma Smart Cam customer
support is available by phone
at 888-711-6662 or by Email
at info@butterfleye.com
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Setting up Ooma Smart Cam
Getting Started
Ooma Smart Cam has a permanently-installed battery. When you unbox the device,
please use the included AC adapter and micro USB cable to plug the camera in and
charge the camera for least 4-5 hours. If the battery is fully drained, charging the
camera takes about four hours.
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Once the camera is fully charged, follow these steps to
complete your setup:
1. Download the Ooma Smart Cam app from the App Store (iOS) or from Google Play
(Android) and install it on your mobile device.
2. Open the app and either create an Ooma Smart Cam account or sign into an existing
account. Make sure your phone’s Wi-Fi and Bluetooth are turned on.
3. Hold down the power button on top of the camera to turn it on. The status LED in front of the
camera will blink green three times. When the LED lights up a solid blue, the camera is ready
to sync with your account. Tap the ‘Start Pairing’ option in the app. The application will
automatically detect your camera and will guide you through connecting it to the internet.
4. If you have another camera to sync, tap the “Add a Camera” option from the Menu Icon on
top left of Feed and Events page and follow the on-screen prompts.
Adding Ooma Smart Cam to an Existing Account
You can add up to six Ooma Smart Cam cameras to your Smart Cam account. To
add additional cameras, navigate to the “Add a Camera” page inside the Ooma
Smart Cam app and follow steps 3 and 4 from the section above.
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Ooma Smart Cam
LED Blink Codes
Blue blink – Video is recording
Blue stays for 5 seconds – Find & Identify button
is being pressed in the app
Blue stays for 5 minutes – Camera is ready to
be paired
Green 3x blink – Camera is turning on.
Amber continuous blink – Internet is unavailable
(Butterfleye Only)
Red 3x blink – Camera is turning off
Red continuous blink – Battery is at or below 20%
(Butterfleye Only)
Red solid – There is an error
Amber 3x blink – Camera is plugged into
the charger
Purple continuous blink – Camera upgrade
in progress
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Firmware Updates
Ooma is continuously working to enhance the Ooma Smart Cam to add new
software features and improve efficiency. When an update becomes available, a
circle with a 1 inside will appear on the gear icon in the Ooma Smart Cam app. Tap
the gear icon and scroll to the bottom of the camera details page. Tap “Update
Camera Software” to begin the firmware update.
App Updates
The Smart Cam Security Camera app will update itself whenever a new version
is released, provided that your phone is configured to accept automatic updates.
Updates may contain new features and major security updates.
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Finding the Best Location for
Your Ooma Smart Cam
The Ooma Smart Cam camera is rated for both indoor
and outdoor use. For best results, the camera should
be installed within range of your Wi-Fi network.
You should set up your camera in a location with a
clear, unobstructed field of view of the area you want
to monitor. The field of view is the area within which
the camera can detect motion. Your Ooma Smart Cam
camera has a 130° viewing angle.
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Do not block the camera’s field of view. Make sure that no walls, tables, or objects are
too close to the camera. If an object is within 2.5 inches of the sides or front of your
camera, it can reflect light back into the camera lens and cause glare or hazy video.
The Smart Cam has advanced motion detection capabilities and night vision that
are powerful enough to allow the camera to detect events and faces, even at night.
For optimal facial recognition results, place the camera at eye level.
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Using Your Ooma Smart Cam Unplugged and Oine
The Ooma Smart Cam camera has a built-in battery and onboard storage that
allows the camera to record even when it is disconnected from AC power and Wi-Fi.
This makes the camera usable in locations without electrical outlets. With average
use, a fully-charged camera will operate unplugged for multiple months. The
camera only needs to be plugged in for about four hours to fully recharge.
Ooma Smart Cam can also operate without a Wi-Fi connection. Video clips are
stored in the camera’s onboard memory and are uploaded to the user’s account
when the camera is reconnected to Wi-Fi. The front led will blink amber when the
camera is operating without a Wi-Fi connection. This is normal.
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Physical Installation of the Smart Cam
Wall Mount Installation:
(Indoor/Outdoor)
Please visit the “Contact Support” section on your
App or Support Website (https://support.ooma.com/
camera/) to access our complete video tutorials.
What equipment do you need to install
the Smart Cam?
■ Ooma Smart Cam
■ Wall mount and magnetic bolt
■ Screws with anchors
■ Drill with 0.8 mm drill head
■ Screwdriver
■ Pencil
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Follow the instructions below to install your camera:
Find a clean spot where you would
like to connect the wall mount. Use a
pencil to mark three dots through
the screw slots.
Drill the three dots and insert the
provided anchors into the holes. Put
the wall mount against the wall and
use a screwdriver to insert the screws.
Make sure the protruding side faces
towards the camera attachment.
Put the washer on the magnetic bolt
and attach the bolt to the camera.
Attach the camera to the mount’s
magnetic clip. Rotate the camera until
it is aligned in the direction you wish
to monitor.
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Third Party Mount Installation:
The Smart Cam comes with universal threads on the back
of its casing, which allows the camera to be connected to
third-party mounts, making it perfect for use as security
protection anywhere. Make sure you have the universal
thread to your thirdparty mount otherwise it can damage
the camera thread.
Installing the Smart Cam Indoors:
Ooma Smart Cam is perfect for indoor surveillance in almost
any situation. If you don’t wish to put holes in the wall, you
can install the camera on any flat, horizontal surface like a
desk, shelf, or even a crib. If you are comfortable permanently
affixing the camera to the wall, the magnetic mount can
be installed wall by following the instructions for a Wall
Mount Installation.
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Faces (Advanced Facial Recognition)
Understanding Facial Recognition on your Camera
The Faces feature allows Ooma Smart Cam users to identify the person appearing
on camera, making the notifications you receive accurate and detailed.
Ooma Smart Cam leverages proprietary facial recognition that uses machine
learning and artificial intelligence to learn to recognize individual faces. Once a face
has been recognized, it can be named, or tagged, inside the Ooma Smart Cam app.
Recognition of faces improves as you train the camera over the course of afew weeks.
For best results, the camera should be mounted outside or if kept indoors at or little
above the eye level where it will see faces from the front rather than from the side.
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How Faces Works
You can train the camera to recognize new faces, add images to existing
faces for better recognition, or delete faces you do not want the camera
to remember.
1. Open the Ooma Smart Cam app on your mobile device.
2. Tap the Faces option in the Menu bar to navigate to the Feeds & Events page in
the app.
3. Tap any of the faces in the Unfamiliar Faces section to identify them. You have
three options:
• If this is the first time you are identifying the person, enter their name in the
pop-up window that appears when you tap their face.
• If this is a person you have previously identified, select an existing face from
the list in the pop-up window and then tap “Combine.” This will help improve
the recognition accuracy when the person is next seen by the camera.
• If this is a person you don’t want identified in future, click the trash icon in
the upper-right corner of the pop-up window.
The camera may occasionally incorrectly associate an image of an
unknown person with a known face. To correct this, navigate to the Faces
page and tap on the known face. Tap the picture of the face in the center
circle in the pop-up window that appears. This will open a gallery of all
recent images associated with that face. Train your camera by combining
incorrect messages together so that it improves everytime.
Scroll through the gallery and use the trash icon at the bottom of the
screen to delete any incorrect images
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The Faces page
Using Faces
You can choose to receive
notifications only when the camera
sees unknown faces, when it sees
only known faces, or for all faces:
1. Open the Ooma Smart Cam app
on your mobile device.
2. Navigate to the Feeds &
Events page.
3. Tap the gear icon in the upper-right
corner of the screen, then tap the
Notifications line.
4. Toggle the “Known Person was
detected” and the “Unknown
Person was detected” switches
on or off.
The Combine option The Gallery pages
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4
Live Streaming and Viewing Recorded Events
Viewing the Camera’s Feeds & Events Page
Video clips that are recorded by your Ooma Smart Cam, also known as
events, are stored in the event timeline. You can swipe right or left to view
each of the cameras connected to your account. This page allows you to
view your recordings as well as to download, share, and delete events.
Viewing the Camera’s Livestream
You can view a livestream of the camera’s video feed at any time.
1. Open the Ooma Smart Cam app on your mobile device.
2. Navigate to the Feeds & Events page.
3. Click the play button on the top video player.
4. Swipe left or right to end the livestream.
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The Feeds & Events page
Panning and Zooming Video
You can pan and zoom to see the details of any live or recorded video. Just pinch
and drag on the desired location.
1. Open the Ooma Smart Cam app on your mobile device.
2. Start the livestream or select an event from your timeline, then:
• To zoom in and out of the video, pinch the screen.
• To move around in the player, touch and drag to the desired location without removing
your fingers after pinching the screen.
Livestream Recording
Whenever livestream viewing is initiated, the video is recorded and uploaded to
the cloud as an event. This enables real-time viewing along with later playback
from the timeline.
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Two-Way Talk
Viewing Timeline Recordings
Two-Way Talk enables you to communicate remotely
with people who appear on your camera’s feed.
1. Open the Ooma Smart Cam app on your mobile device.
2. Start the livestream to display the camera’s video feed
and play audio (if enabled). Be sure that the mobile
device is in landscape mode.
3. Tap the microphone icon in the upper-left corner and wait
for it to turn red, indicating that two-way audio is enabled.
4. Press and hold the microphone icon to speak. You will
not hear audio while the microphone button is pressed.
Expect a delay of several seconds between the time you
speak and the time your voice comes out of the speaker
on the camera.
All recordings are posted on the Ooma Smart Cam
timeline. The timeline can be used to manage events:
re-watching events, downloading events as MP4 files,
sharing events, and deleting events.
If you receive a notification of a new event but do not
see that event on your timeline, please close and
reopen the Ooma Smart Cam app.
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