Ooma Smart Cam Quick Start Guide

User Manual

Contents

1. Welcome to Ooma Smart Cam! .		06
How Ooma Smart Cam Works . . . . . . . . . . . . . . .	. . . . . . . . . .	. 08
2. Setting up Ooma Smart Cam .		09
Getting Started. . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . .	. 09
Adding Ooma Smart Cam to an Existing Account . . . . . .	. . . . . . . . . . .	. 10
Ooma Smart Cam LED Blink Codes. . . . . . . . . . . . .	. . . . . . . . . .	. 11
Firmware Updates . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . .	. 12
App Updates . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . .	. 12
Finding the Best Location for Your Ooma Smart Cam. . . .	. . . . . . . . . .	. 13
Using Your Ooma Smart Cam Unplugged and Offline. . . .	. . . . . . . . . .	. 15
Physical Installation of the Smart Cam. . . . . . . . . . .	. . . . . . . . . .	. 16
3. Faces (Advanced Facial Recognition) .		19

Understanding Facial Recognition on your Camera. . . . . . . . . . . . . . . .19 How Faces Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using Faces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4. Live Streaming and Viewing Recorded Events .

Viewing the Camera’s Feeds & Events Page.. . . . . . . . . . . . . . . . . . . 22 Viewing the Camera’s Livestream . . . . . . . . . . . . . . . . . . . . . . . . 22 Panning and Zooming Video. . . . . . . . . . . . . . . . . . . . . . . . . . .23 Livestream Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Two-Way Talk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Viewing Timeline Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Sharing, Managing, and Downloading Recordings . . . . . . . . . . . . . . . . 25

5. Features, Rules, and Smart Alerts.	. . . . . . . . . . . . . . . . . 26
Power and Internet Outages. . . . . .	. . . . . . . .	. . . . .	. . . . .	.	.	. 26
Privacy Mode / Arm & Disarm Mode . .	. . . . . . . .	. . . . .	. . . . .	.	.	. 26
Managing Notifications . . . . . . . .	. . . . . . . .	. . . . .	. . . . .	.	.	. 28
Timeline Filtering. . . . . . . . . . .	. . . . . . . .	. . . . .	. . . . .	.	.	. 28
Local Network Streaming . . . . . . .	. . . . . . . .	. . . . .	. . . . .	.	.	. 29

6. Settings .

Wi-Fi Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Enable/Disable Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Changing the Camera’s Name. . . .	. . . . .	. . . .	. . . . . . .	.	. .	.	.	. 31
Camera Status. . . . . . . . . . . . .	. . . . .	. . . .	. . . . . . .	.	.	.	.	. 31
Remaining Battery. . . . . . . . . . .	. . . . .	. . . .	. . . . . . .	.	.	.	.	. 31
Firmware Version. . . . . . . . . .	. . . . .	. . . .	. . . . . . .	.	. .	.	.	. 32
MAC Address. . . . . . . . . . . .	. . . . .	. . . .	. . . . . . .	.	. .	.	.	. 32

7. Personalizing Your Ooma Smart Cam .		33
Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		. 33
Sharing Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.33
8. Managing Your Premium Plan Membership with Ooma Smart Cam.		34
Upgrading to a Membership Plan. . . . . . . . . . . . . . . . . . . . . . . .		. 34
Cancelling a Paid Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.36
9. FAQs and Troubleshooting.		37
10. Technical Specifications. . . . . . . . . . . . . . . . . . . . .		. 3

1 Welcome to Ooma Smart Cam!

What Ooma Smart Cam Can Do for You

Ooma Smart Cam is a smart indoor/outdoor video security camera that records every event it sees.. Equipped with high-accuracy motion detection sensors and advanced, AI-powered facial recognition, the camera continues to operate under all conditions, including internet and power outages.. The Ooma Smart Cam camera can be plugged in using the power adapter, or it can operate using its built-in rechargeable battery.. Since it connects to your Wi-Fi network and does not require a base station, it can be used in any household configuration..

The Ooma Smart Cam boasts many advanced features, including:

■■ FACIAL RECOGNITION – The artificial intelligence built-into the Ooma Smart Cam and its cloud storage service lets users train the camera to recognize faces.. Facial recognition can significantly reduce false positives, common in other home security cameras, where friends or family members trigger unnecessary alerts.. The camera also detects unknown faces and saves them.. Users can access a list of unknown faces and a detailed report of events that have triggered the camera directly through the app..

■■ FULL HD 1080P VIDEO WITH ADVANCED NIGHT VISION – The Ooma Smart Cam has a full HD resolution of 1080p with a high refresh rate.. The Smart Cam has night vision capability that yields crystal-clear recordings regardless of lighting conditions..

■■ ONBOARD BATTERY AND STORAGE – The Ooma Smart Cam contains onboard memory storage and an internal battery that will keep the camera running for six months under typical usage conditions.. If your Wifi goes down, the camera

will still record all the motion events and when the camera is reconnected to Wi-Fi, all recorded clips are automatically uploaded so users can see what happened even during a power or internet outage.. The camera can also be used in locations where power and internet aren’t available..

■■ INSTANT VIDEO CAPTURE – The Ooma Smart Cam instant capture activates almost instantly when an event is triggered.. Whenever a motion event is detected, the camera records a clip that can be viewed on a mobile device through the Ooma Smart Cam app..

■■ OUTDOOR CAPABILITIES – The Smart Cam is an IP 65-rated, waterproof, all-weather camera, which makes it perfect for outdoor use and has a field of view of 130 degree..

■■ AUTO PRIVACY MODE – Geofencing tracks the location of a user’s mobile phone.. It can automatically turn the Smart Cam off when the user is home and turn the camera back on when the user departs..

■■ TWO-WAY TALK – The Ooma Smart Cam contains both a microphone and a speaker.. While the camera is livestreaming, users can use the Ooma Smart Cam app on their phones to talk to people within the camera’s range..

How Ooma Smart Cam Works

When your Ooma Smart Cam detects motion, sound, or that the camera has been moved, it communicates via Wi-Fi to stream video to your Ooma Smart Cam cloud account.. Your iOS or Android device will alert you through the Smart Cam app when a new video clip is uploaded so you will be aware of every unexpected movement that occurs..

Getting Help

Ooma Smart Cam customer support is available by phone at 888-711-6662 or by Email at info@butterfleye.com

2 Setting up Ooma Smart Cam

Getting Started

Ooma Smart Cam has a permanently-installed battery.. When you unbox the device, please use the included AC adapter and micro USB cable to plug the camera in and charge the camera for least 4-5 hours.. If the battery is fully drained, charging the camera takes about four hours..

Once the camera is fully charged, follow these steps to complete your setup:

1.Download the Ooma Smart Cam app from the App Store (iOS) or from Google Play (Android) and install it on your mobile device..

2.Open the app and either create an Ooma Smart Cam account or sign into an existing account.. Make sure your phone’s Wi-Fi and Bluetooth are turned on..

3.Hold down the power button on top of the camera to turn it on.. The status LED in front of the camera will blink green three times.. When the LED lights up a solid blue, the camera is ready to sync with your account.. Tap the ‘Start Pairing’ option in the app.. The application will automatically detect your camera and will guide you through connecting it to the internet..

4.If you have another camera to sync, tap the “Add a Camera” option from the Menu Icon on top left of Feed and Events page and follow the on-screen prompts..

Adding Ooma Smart Cam to an Existing Account

You can add up to six Ooma Smart Cam cameras to your Smart Cam account.. To add additional cameras, navigate to the “Add a Camera” page inside the Ooma Smart Cam app and follow steps 3 and 4 from the section above..

Ooma Smart Cam

LED Blink Codes

Blue blink – Video is recording

Blue stays for 5 seconds – Find & Identify button is being pressed in the app

Blue stays for 5 minutes – Camera is ready to be paired

Green 3x blink – Camera is turning on..

Red 3x blink – Camera is turning off

Red continuous blink – Battery is at or below 20% (Butterfleye Only)

Red solid – There is an error

Amber continuous blink – Internet is unavailable (Butterfleye Only)

Amber 3x blink – Camera is plugged into the charger

Purple continuous blink – Camera upgrade in progress

Firmware Updates

Ooma is continuously working to enhance the Ooma Smart Cam to add new software features and improve efficiency.. When an update becomes available, a circle with a 1 inside will appear on the gear icon in the Ooma Smart Cam app.. Tap the gear icon and scroll to the bottom of the camera details page.. Tap “Update Camera Software” to begin the firmware update..

App Updates

The Smart Cam Security Camera app will update itself whenever a new version is released, provided that your phone is configured to accept automatic updates.. Updates may contain new features and major security updates..

Finding the Best Location for Your Ooma Smart Cam

The Ooma Smart Cam camera is rated for both indoor and outdoor use.. For best results, the camera should be installed within range of your Wi-Fi network..

You should set up your camera in a location with a clear, unobstructed field of view of the area you want to monitor.. The field of view is the area within which the camera can detect motion.. Your Ooma Smart Cam camera has a 130° viewing angle..

Do not block the camera’s field of view.. Make sure that no walls, tables, or objects are too close to the camera.. If an object is within 2..5 inches of the sides or front of your camera, it can reflect light back into the camera lens and cause glare or hazy video..

The Smart Cam has advanced motion detection capabilities and night vision that are powerful enough to allow the camera to detect events and faces, even at night.. For optimal facial recognition results, place the camera at eye level..

Using Your Ooma Smart Cam Unplugged and Offline

The Ooma Smart Cam camera has a built-in battery and onboard storage that allows the camera to record even when it is disconnected from AC power and Wi-Fi..

This makes the camera usable in locations without electrical outlets.. With average use, a fully-charged camera will operate unplugged for multiple months.. The camera only needs to be plugged in for about four hours to fully recharge..

Ooma Smart Cam can also operate without a Wi-Fi connection.. Video clips are stored in the camera’s onboard memory and are uploaded to the user’s account when the camera is reconnected to Wi-Fi.. The front led will blink amber when the camera is operating without a Wi-Fi connection.. This is normal..

Physical Installation of the Smart Cam

Wall Mount Installation: (Indoor/Outdoor)

Please visit the “Contact Support” section on your App or Support Website (https://support.ooma.com/ camera/) to access our complete video tutorials..

What equipment do you need to install the Smart Cam?

■■ Ooma Smart Cam

■■ Wall mount and magnetic bolt

■■ Screws with anchors

■■ Drill with 0..8 mm drill head

■■ Screwdriver

■■ Pencil

Follow the instructions below to install your camera:

Find a clean spot where you would like to connect the wall mount.. Use a pencil to mark three dots through the screw slots..

Drill the three dots and insert the provided anchors into the holes.. Put the wall mount against the wall and use a screwdriver to insert the screws.. Make sure the protruding side faces towards the camera attachment..

Put the washer on the magnetic bolt and attach the bolt to the camera.. Attach the camera to the mount’s magnetic clip.. Rotate the camera until it is aligned in the direction you wish to monitor..

Third Party Mount Installation:

The Smart Cam comes with universal threads on the back of its casing, which allows the camera to be connected to third-party mounts, making it perfect for use as security protection anywhere.. Make sure you have the universal thread to your thirdparty mount otherwise it can damage the camera thread..

Installing the Smart Cam Indoors:

Ooma Smart Cam is perfect for indoor surveillance in almost any situation.. If you don’t wish to put holes in the wall, you can install the camera on any flat, horizontal surface like a desk, shelf, or even a crib.. If you are comfortable permanently affixing the camera to the wall, the magnetic mount can

be installed wall by following the instructions for a Wall Mount Installation..

3 Faces (Advanced Facial Recognition)

Understanding Facial Recognition on your Camera

The Faces feature allows Ooma Smart Cam users to identify the person appearing on camera, making the notifications you receive accurate and detailed..

Ooma Smart Cam leverages proprietary facial recognition that uses machine learning and artificial intelligence to learn to recognize individual faces.. Once a face has been recognized, it can be named, or tagged, inside the Ooma Smart Cam app.. Recognition of faces improves as you train the camera over the course of afew weeks..

For best results, the camera should be mounted outside or if kept indoors at or little above the eye level where it will see faces from the front rather than from the side..

How Faces Works

You can train the camera to recognize new faces, add images to existing faces for better recognition, or delete faces you do not want the camera to remember..

1.Open the Ooma Smart Cam app on your mobile device..

2.Tap the Faces option in the Menu bar to navigate to the Feeds & Events page in the app..

3.Tap any of the faces in the Unfamiliar Faces section to identify them.. You have three options:

••If this is the first time you are identifying the person, enter their name in the pop-up window that appears when you tap their face..

••If this is a person you have previously identified, select an existing face from the list in the pop-up window and then tap “Combine..” This will help improve the recognition accuracy when the person is next seen by the camera..

••If this is a person you don’t want identified in future, click the trash icon in the upper-right corner of the pop-up window..

The camera may occasionally incorrectly associate an image of an unknown person with a known face.. To correct this, navigate to the Faces page and tap on the known face.. Tap the picture of the face in the center circle in the pop-up window that appears.. This will open a gallery of all recent images associated with that face.. Train your camera by combining incorrect messages together so that it improves everytime..

Scroll through the gallery and use the trash icon at the bottom of the screen to delete any incorrect images

The Faces page

Using Faces

You can choose to receive notifications only when the camera sees unknown faces, when it sees only known faces, or for all faces:

1. Open the Ooma Smart Cam app on your mobile device..

2. Navigate to the Feeds & Events page..

3. Tap the gear icon in the upper-right corner of the screen, then tap the Notifications line..

4. Toggle the “Known Person was detected” and the “Unknown Person was detected” switches on or off..

The Combine option

The Gallery pages

4 Live Streaming and Viewing Recorded Events

Viewing the Camera’s Feeds & Events Page

Video clips that are recorded by your Ooma Smart Cam, also known as events, are stored in the event timeline.. You can swipe right or left to view each of the cameras connected to your account.. This page allows you to view your recordings as well as to download, share, and delete events..

Viewing the Camera’s Livestream

You can view a livestream of the camera’s video feed at any time..

1.Open the Ooma Smart Cam app on your mobile device..

2.Navigate to the Feeds & Events page..

3.Click the play button on the top video player..

4.Swipe left or right to end the livestream..

The Feeds & Events page

Panning and Zooming Video

You can pan and zoom to see the details of any live or recorded video.. Just pinch and drag on the desired location..

1.Open the Ooma Smart Cam app on your mobile device..

2.Start the livestream or select an event from your timeline, then:

••To zoom in and out of the video, pinch the screen..

••To move around in the player, touch and drag to the desired location without removing your fingers after pinching the screen..

Livestream Recording

Whenever livestream viewing is initiated, the video is recorded and uploaded to the cloud as an event.. This enables real-time viewing along with later playback from the timeline..

Two-Way Talk

Two-Way Talk enables you to communicate remotely with people who appear on your camera’s feed..

1.Open the Ooma Smart Cam app on your mobile device..

2.Start the livestream to display the camera’s video feed and play audio (if enabled).. Be sure that the mobile device is in landscape mode.

3.Tap the microphone icon in the upper-left corner and wait for it to turn red, indicating that two-way audio is enabled..

4.Press and hold the microphone icon to speak.. You will not hear audio while the microphone button is pressed.. Expect a delay of several seconds between the time you speak and the time your voice comes out of the speaker on the camera..

Viewing Timeline Recordings

All recordings are posted on the Ooma Smart Cam timeline.. The timeline can be used to manage events: re-watching events, downloading events as MP4 files, sharing events, and deleting events..

If you receive a notification of a new event but do not see that event on your timeline, please close and reopen the Ooma Smart Cam app..

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