Ooma Office Shortcut Guide

	User Shortcut Guide
Making Calls
To an internal extension	Dial the three-digit extension number.
To an external phone number	Dial the 10 or 11 digit phone number.
To an international phone number	Dial 011, then then the country code and phone number.
Receiving Calls
Answering a call	Pick up your phone when it rings.
Answering call-waiting	Press the Flash key on your phone when you hear the call-waiting tone.
	Your current call will be put on hold. Press Flash again to switch back.
	(Note: You can press and release the receiver button if you do not have a flash button)
Placing Calls on Hold
Putting a call on hold	Dial *0 to put a call on hold.
	Dial *0 again to take the call off hold.
Placing a new call when a call is active	Press Flash. Wait for dial tone and dial the new number.
	Press Flash again to return to the first caller.
Three-Way Conferencing
Starting conference call	Dial *3 when you are on one call and have a second call on hold
Stopping conference call	Press Flash. One call will remain active, the other will be put on hold.
Caller-ID Blocking
Blocking your caller-ID	Dial *67, then dial the number.
Unblocking your caller-ID	Dial *82, then dial the number,

To print more copies go to http://ooma.com/ooma-office-user-guide	710-0134-201

Transferring Calls (to internal extensions)

Blind transfer (one-step) Attended transfer (two-step)

Transfering to voicemail

Dial *1. Then dial three-digit extension and hang up.

Press Flash to place caller on hold. After dial tone, dial 3-digit extension. If they want to take the call, dial *2 and hang up. If they cannot take the call, press Flash to return to caller.

Dial *8. Then dial 3-digit extension and hang up.

Call Forwarding

Setting up Call Forwarding	Dial *72. Wait for the prompt, and then dial the phone number.
	that will receive the forwarded calls followed by #.
Toggling Call Forwarding on/off	Dial *74 and follow the directions on the phone.
Accessing Voicemail
From your phone extension	Dial your extension number.
From your browser*	Login to http://office.ooma.com/user
From your smartphone**	Download the Ooma Office mobile app and login.
From another extension or outside phone line Dial your number directly. Wait until it goes to voicemail.
	Press * and enter your voicemail PIN number.
Through the Virtual Receptionist	When the Virtual Receptionist speaks, press *.
	Next, dial your three-digit extension number and enter your PIN.

*Login with the phone number, extension number and password provided to you by your administrator

**Your administrator must enable the mobile app on your extension. Login with the same information that you use on the web.

Updating Voicemail

Recording/updating your greeting	Select Option 5 from voicemail main menu, then select Option 1.
Recording/updating your name	Select Option 5 from voicemail main menu, then select Option 2.
Changing your PIN	Select Option 5 from voicemail main menu, then select Option 3.