How it Works
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Hub
User Manual
61 pgs2.29 Mb0

ooma Hub User Manual

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table of contents
Getting Started ...............................................................................................2
Using the ooma System with a Landline .......................................................................................2
Landline Provisioning ......................................................................................................................2
Basic Calling ..................................................................................................4
Verify ooma Service is Working ..................................................................................................... 4
Placing Calls .................................................................................................................................... 4
Answering Calls ............................................................................................................................... 5
Ending Calls ..................................................................................................................................... 5
Emergency 911 Calls ...................................................................................................................... 5
Service Disruptions .......................................................................................................................... 6
Other Calling Features .................................................................................................................... 7
Placing Calls on the Second Line ................................................................................................ 10
Answering Calls on the Second Line ........................................................................................... 10
Switching Lines ............................................................................................................................... 10
Joining a Call (Party Line) ............................................................................................................. 10
Placing Calls on Hold .................................................................................................................... 11
Conferencing ................................................................................................................................. 11
Using the Instant Second line with Cordless Phones .................................................................. 12
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Initial Setup ..................................................................................................................................... 14
Retrieving Messages From a Hub or Scout ................................................................................. 14
Advanced Features ......................................................................................................................15
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table of contents
The ooma Hub ............................................................................................................................... 20
The ooma Scout ............................................................................................................................. 21
Button Layout ................................................................................................................................. 22
Before You Begin ........................................................................................................................... 24
Package Contents ........................................................................................................................25
Installing the ooma Hub™ ..........................................................................28
Connecting the ooma Hub to the Network ................................................................................ 28
Connecting the ooma Hub to Your Phone System .................................................................... 31
Finishing Installation of the ooma Hub ........................................................................................ 34
Installing the Rest of your Phones .................................................................................................37
How Phone Devices Work with the ooma System ..................................................................... 38
Contacting ooma Support ............................................................................................................ 42
getting started
With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time without the hassle or expense of installing a second physical phone line. Additionally, the ooma system’s Broadband Answering Machine™ feature combines the convenience of an answering machine with the power of voicemail.
If you followed the steps in the Quick Start Guide, your ooma system should now be installed and the ooma Tab should be blue, indicating that your system is online. Listen for the signature ooma dialtone. This tells you that your ooma service is working.
Using the ooma System with a Landline
By using the ooma system with a landline, you increase the reliability of your phone service and retain tradi­tional 911 services. This allows you to make and receive phone calls, including 911 calls, even if your Internet service is down or your power is out (regular phone company calling charges apply and a line-powered corded phone is required). Look for the icon throughout this guide for important information about using your ooma system with a landline.
If you plan to use the ooma system without a landline backup, you will not be able to make or receive phone calls, including 911 calls, if your Internet service is down or your power is out.
Landline Provisioning
If you have subscribed to premium ooma services like the Instant Second Line, your landline phone service needs to be provisioned so that these features can fully function. “Provisioning” your phone line means that
your local phone service will be modied to work with the ooma system. Calling features such as call-waiting, three-way calling and voicemail will be cancelled (since your ooma service includes these features) and Call Forward on Busy (CFB) will be added.
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Provisioning of the landline begins after you have subscribed to ooma Premier. ooma will contact you to obtain your authorization and landline account information and then work with your phone company to complete the
provisioning process. A change fee and recurring monthly charge for the CFB feature may apply (fees vary
based on locale). ooma will normally complete provisioning requests within two business days.
If you currently subscribe to a voicemail service, the provisioning process will cancel it and any messages
will be lost. Check and empty your voicemail account prior to authorizing ooma to begin the provisioning
process.
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The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular telephone line. You still use your phones like you always have, and now have advanced ooma calling features
at your ngertips.
basic calling
Verify ooma Service is Working
When your ooma service is working, the ooma Tab will light up blue, and if you pick up your phone, you will hear the signature ooma dialtone. Both of these indicators tell you that your ooma service is enabled.
Placing Calls
To place a call, pick up any phone connected to an ooma Hub or ooma Scout device. An available line will automatically be selected for you and the Line or Line button will light up solid red. Through your handset, you will hear the signature ooma dialtone. This lets you know your ooma service is working and that you have unlimited calling within the US. You can now make the call by dialing the destination number. As the call is placed through the ooma network, you will hear a short ooma tone after the call connects. This tells you there was no charge for the call.
You can also make international calls at low rates with your ooma system on a pre-paid basis. Just visit the online ooma Lounge to make your initial payment. Once your account is funded, you can directly dial your favorite international destination and save money with our low rates. Please visit the ooma Lounge to browse our international calling rates.
If you see your ooma Tab is blinking red, or if you do not hear the ooma dialtone, your ooma service is not
available. You will not be able to make or receive calls until the problem is resolved (i.e. the Internet or power outage is over).
If you are using your ooma system with a landline and your ooma service is not available you will hear the
regular dialtone when you use your phone. All calls, domestic or international, are subject to charges from your local phone company.
basic calling
Answering Calls
To answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the caller. When a line is ringing, you will see the line button blink rapidly.
To receive caller-ID on incoming calls to your landline phone number, the landline phone service plugged
into the ooma system must have the caller-ID feature enabled.
Ending Calls
To end a call, simply hang up the phone. If you are the only one talking on that line, the call will be disconnected and the line button will stop being illuminated.
Emergency 911 Calls
If you pick up any phone connected to an ooma device and dial 911, the call will override other calls currently active on the ooma system and your 911 call will be immediately routed to a 911 service center.
In most locations throughout the US, Enhanced 911 (E911) is now available. If you dial 911, the service
address location you registered with ooma will automatically be transmitted to the dispatchers handling the call. For your safety, always be sure to keep your ooma service address up to date. To update your service address, please visit the ooma Lounge or call ooma customer service.
If you are using your ooma system with a landline and you place a 911 call, the call will be placed over
your landline phone service to ensure that your location is quickly identied. 911 calls will continue to work
even if your Internet connection is down or there is a power outage in your house. Note: Placing a 911 call during a power outage requires a line-powered corded phone.
Under rare circumstances, the ooma system with a landline may not be able to disconnect an active call
immediately to place the 911 call. In this case, you will hear a fast busy tone. Hang-up the phone, wait 15 seconds, and then dial again.
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basic calling
Service Disruptions
Internet Interruptions
ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab blinks red, indicating that your ooma service is temporarily unavailable. During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working.
If you are using your ooma system with a landline and you experience an Internet outage, you will hear the
regular landline dialtone, not the ooma dialtone. You can still make and receive calls, including 911 calls, over your landline. However, all outgoing calls will be placed over your local landline and regular landline calling charges will apply.
Power Outages
If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark and you will not hear the ooma dialtone. When using the ooma system without a landline, you will not be able to dial 911unless your power and Internet connection are both working.
If you are using your ooma system with a landline and you experience a power outage, you will hear
the regular dialtone when you use your phone. You can still make and receive calls, including 911 calls, over your phone line if you have a line-powered corded phone. However, all outgoing calls will be placed through your local phone service, and regular phone company calling charges will apply.
basic calling
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Other Calling Features
The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service.
Blocking Caller-ID To block caller-ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number. To permanently block caller-ID on all outgoing calls, visit the ooma Lounge online to change your preferences.
Sending Caller-ID
If your ooma system is congured to permanently block caller-ID on all outgoing calls, you can enable sending
of caller-ID on a per-call basis by dialing *82 on the telephone before dialing the destination phone number. To disable permanent blocking of caller-ID on all outgoing calls, visit the ooma Lounge online to change your preferences.
Disable Call-Waiting Tone The ooma system supports the Instant Second Line feature, which allows a second, incoming call to ring on
every phone in the home when your rst line is in use. To disable the call-waiting tone from playing when a
second call comes in, dial *70 on the telephone handset prior to making your outgoing call. All the phones associated with different ooma devices will continue to ring when you receive a second incoming call, but your call-in-progress will not be disturbed.
Call Return The ooma system allows you to return the last incoming call. Simply pick up your phone and dial *69. If the caller-ID for the last incoming call is not available or is blocked, the call cannot be returned.
When using the ooma system with a landline, call return will only work if you have subscribed to caller-ID
on your landline telephone service.
Directory Assistance Directory assistance calls are available by calling 411. A per-use rate applies. Please visit the ooma Lounge online for associated costs.
basic calling
the instant second line
The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company. Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! To fully
utilize your Instant Second Line, you will need to purchase and install at least one ooma Scout device.
Placing Calls on the Second Line
To place a call when someone else is already on the phone, simply pick up a phone that is connected to a different ooma device than the one already in use. Your ooma device will select an available line and will light up Line or Line solid red. You will immediately hear the ooma dialtone and be able to make your call.
Answering Calls on the Second Line
If another call comes in while you’re on Line , Line will start to blink rapidly. You will hear the call waiting tone while other phones in the household ring, giving other members of your household a chance to pick up without interrupting your call. If you wish to pick up the call yourself, press the rapidly blinking Line to put the current call on hold and answer the new call.
Another way to perform the same function is to use the Flash button on your phone. If you have used call­waiting before, this is the same way you answer the call-waiting tone. It is especially convenient when you are
not near the ooma device, such as when you are using a cordless phone. If your phone does not have a ash
button, you may quickly press and release the phone’s hook switch instead.
Switching Lines
To switch between two lines, simply press the button of the line you wish to be connected to, or use the Flash button on your phone. This will place your current call on hold, and switch you to the other line. You never need to worry about accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear the ooma dialtone, which means you can place another call.
Joining a Call (Party Line)
The Instant Second Line feature enables you to place another call when the rst line is in use. To join a call-
in-progress on a different phone, simply press the active line button on an ooma device. You may also use the Flash button on your handset to switch to the call-in-progress.
A slowly blinking line button means that the line is in use by another ooma device.
the instant second line
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Placing Calls on Hold
With the Instant Second Line, you can place a call on hold.
Placing a Call on Hold
When you are talking on either Line or Line , the line button will display a solid red light. To place your line on hold, simply press the line button with the solid light. Now the line button will blink slowly. If you hang up your phone, the other call will remain on hold.
Note: You cannot place two calls on hold at the same time.
Retrieving a Call on Hold
If either Line or has a call on hold, the line button will blink slowly. To retrieve that call, pick up the phone and press the line button that you want to connect to.
Conferencing
With the ooma system you can create a three-way conference call.
Creating a Three-Way Conference Call
With active calls on both lines, simply press both line buttons simultaneously. Both buttons will light up red. Now all three parties can talk to each other. If either conferenced line hangs up, that line button light turns off to indicate that the line is free. Both lines are disconnected when you hang up.
If you don’t already have a second call-in-progress (a third person to conference with), press the other
line button. This will place your current call on hold and switch you to the other line to place a second call.
Ending a Three-Way Conference Call
To break a three-way conference call back into two separate calls, press either line button. The conference call will end and you will be connected to the line you pressed. The other line will be placed on hold.
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the instant second line
Using the Instant Second Line with Cordless Phones
If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone.
Switching Lines
To switch between two lines, press the Flash button on your handset. The current line will be automatically put on hold and you’ll switch to the other line. You do not need to worry about accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear the ooma dialtone, indicating that you can place another call.
Answering Calls on the Second Line
To answer a second incoming call while you are on the phone, simply press the Flash button. You will automatically be switched to the incoming call, and your previous call will be placed on hold. To switch back to the original call, press Flash again.
Joining a Call in Progress
To join a call in progress, press the Flash button when you hear the ooma dialtone. This will switch your phone to the call in progress.
Multi-Handset Cordless Phone Systems
There are important limitations to note when using a multi-handset cordless phone system with the ooma system. These phone systems typically have two or more handsets associated with a single cordless base station.
Only the cordless base station needs to be connected to the ooma Hub or ooma Scout. All handsets associated with the cordless base station act together like one phone. This means that when one handset is in use, another handset associated with the same cordless base station cannot access the Instant Second Line feature to make an outgoing call. Similarly, the other handsets will not ring when an incoming call comes in on the Instant Second Line.
If you have other phones connected to a different ooma Hub or ooma Scout, they can be used to
access the Instant Second Line feature.
the broadband answering machine
The ooma system provides an easy-to-use digital answering feature called the Broadband Answering Machine™. The Broadband Answering Machine combines all the functions of a traditional answering machine—including real-time message screening and call-intercept—with the advanced functions of digital voicemail.
In the online ooma Lounge, you can congure the Broadband Answering Machine feature to activate after
a certain amount of time. Unless you have set your system to screening in the ooma Lounge, each message is screened (played aloud) over the ooma Hub and ooma Scout speakers as it is recorded. While the caller is recording a message, you can pick up the phone at any time to talk to the caller.
Do Not Disturb
or have disabled message
Initial Setup
Pick up a home phone then press the Play Button on the associated ooma Hub or ooma Scout device. Follow the instructional voice prompts to set up your Broadband Answering Machine. The system will walk you through setting up your PIN, recording your name, and recording your greeting. The whole process takes approximately two minutes to complete.
Retrieving Messages from an ooma Hub or ooma Scout
New Message Indicator
When you have new messages, the Play Button on your ooma Hub and ooma Scouts will blink red.
Playing a Message
To hear messages hands-free, press the Play Button speaker. If you have new messages, only the new messages will play. To listen to saved messages, press the
again after all your new messages have played.
Want privacy? You can pick up the attached phone at anytime to listen to messages on the handset.
Saving a Message
While a message is playing or just after it nishes, press the Send-to-Voicemail Button to save it for future
listening. The message will be marked as heard and the next message will play.
and your messages will play through the built-in
the broadband answering machine
Deleting a Message
While a message is playing or just after it nishes, press the Delete Button to delete it. The next message will automatically begin to play. If you mistakenly delete a message you wish to keep, you can use the ooma Lounge to recover the message from the trash and move it back into your inbox. Messages in the trash for
more than two weeks will be permanently removed.
Repeating a Message
During message playback, press the Rewind Button to return to the beginning of a message. If you are already at the beginning of a message, Rewind skips back to the previous message.
While a message plays, press and hold to rewind backwards through the message. .
Playing the Next Message – Skipping Messages
During message playback, press the Fast-Forward Button to skip to the next message.
While a message plays, press and hold to fast-forward through the message.
If you start to play a message that is not for you, press to skip to the next message. The message will still be marked as new, and the Play Button will continue to blink after you have nished listening to your other messages.
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Listening to Saved Messages
After you have listened to all new messages, you can review saved messages. Press the Play Button to listen to your saved messages. You can also listen to messages online from the ooma Lounge or from an outside phone.
Advanced Features
Retrieving Messages From a Cordless Handset
To retrieve your messages from a cordless handset, dial your home phone number (or press the play button on the associated ooma Hub or ooma Scout device). Follow the instructional voice prompts to retrieve and manage your messages.
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