Ooma Home Security Telo Base Station Quick Start Guide

Have a Question or Need Assistance?

Ooma has a wealth of available resources if you need assistance:

Support articles. Access our comprehensive knowledge base at support.ooma.com

User manuals. Access this guide and all other product manuals at ooma.com/userguide

Forums. Talk with your fellow Ooma customers and our support sta at forums.ooma.com

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at support.ooma.com

Speak with a support specialist. M–F, 5am–5pm PST, or Sat/Sun 8am–5pm PST
at 1-877-629-1284 (US and Canada)

Quick Start Guide

525 Almanor Ave | Suite 200 | Sunnyvale, CA 94085
Learn more at www.ooma.com or call 1-877-629-1284

© 2018 Ooma, Inc. All rights reserved. Patent Pending. Buttereye, Ooma, Ooma Base Station, Ooma Home Security, and the Ooma logo are trademarks or service marks
of Ooma, Inc. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational
purposes only and constitutes neither an endorsement nor a recommendation. Ooma assumes no responsibility with regard to the performance or use of these products.

700-0198-100

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Ooma Telo Base Station Package Contents

Welcome to Ooma Home Security

Installation is easy!

Congratulations on purchasing the Ooma Telo Base Station, your hub for Ooma Home
Security. Installation is easy and will take only about 15 minutes. Follow the steps in this
guide to set up your Base Station, then log into your account to visit our web store and
choose the Home Security sensors that are right for your home.

Ooma Telo Base Station AC AdapterEthernet Cable

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02 Ooma Home Security Starter Kit Contents
03 Welcome to Ooma Home Security
04 Step 1: Download the Ooma Home Security App

05 Step 2: Activate Your Ooma Telo Base Station

06 Step 3: Connect Base Station to Router and Power On
08 Step 4: Pair Sensors with your Base Station and

Congure your Home Security Settings

10 Other Sensors for Ooma Home Security
11 Upgrade to Ooma Home Telephone Service
12 Quick Reference
13 Troubleshooting

Have a Question or Need Assistance?

Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-877-629-1284

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Step 1

Download the Ooma Home Security App

Step 2

Activate your Ooma Base Station

The Ooma Home Security app will be the main tool you use
to control your home security system. You will use it now to
complete the setup process for your Base Station. Later, you
can use the app to pair your Ooma sensors to your Base
Station, to congure your setup, to receive notications about
your sensors, to manage the system’s active mode, and more.

To download the app, search for Ooma Home Security in the
Apple App Store or the Google Play Store. Once the app is
installed on your device, open it up to move on to the next step

in the installation process.

The Ooma Home Security app will guide you through the process of activating your
Ooma Telo Base Station. You will need to provide your 911 address and billing information.
At the end of the activation process you will be assigned an Account ID that you will
use to log into the Home Security app.

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Step 3

Connect Base Station to Your Router and Power It On

Use the provided Ethernet cable to connect the INTERNET port of the
Base Station to an open Ethernet port on your router.

Plug the provided AC adapter into the POWER port on the back of the Base Station. It is normal for
the lights on the Base Station to blink for a couple of minutes while it boots up. The Ooma logo will
light up blue once the device is ready to be used.

Power
Outlet

If your Base Station needs a software upgrade, the Ooma logo will blink purple while
it is downloading the newest version. This may take 5-10 minutes.

Do not unplug the Base Station while it is upgrading. It will automatically reboot
after the upgrade is done.

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Step 4

If you have already purchased one or more Ooma Home Security sensors, you can now pair them
with your Base Station.

Use the Account ID and password you created during the activation process to log into the app.
Tap Add Sensor on the main dashboard and select the type of sensor you wish to pair. Follow
the on-screen instructions to complete the pairing process. You may repeat this process for
each sensor you have purchased.

Pair Sensors with your Base Station and Configure

Home Security Settings

Modes

Modes control when sensors send notications and the types of
notications that are sent.

For example, you may want your motion sensor to alert you to
movement when you are away, but not when you are home.
Modes can switch automatically based on the time of day or through
user location (geofencing). They can also be changed manually by
swiping left and right at the top of the dashboard screen.

Notications

There are several types of Home Security notications, including
a phone call, a text message, a voice announcement on your
Base Station, and more.

You can add one or more Contacts to your account, each of
whom will receive sensor notications based on your preferences,
by going to the More menu and tapping Contacts. You can update

NOTE Each sensor you purchase should include a Quick Start Guide that contains information

that will help with the installation process.

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your notication settings by going to the app dashboard, tapping
the sensor you want to update, and tapping Notications.