Ooma Home Security Telo Base Station Quick Start Guide

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Support articles. Access our comprehensive knowledge base at support.ooma.com User manuals. Access this guide and all other product manuals at ooma.com/userguide Forums. Talk with your fellow Ooma customers and our support staff at forums.ooma.com

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Quick Start Guide

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Ooma Telo Base Station Package Contents

Ooma Telo Base Station

Ethernet Cable

AC Adapter

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Welcome to Ooma Home Security

Installation is easy!

Congratulations on purchasing the Ooma Telo Base Station, your hub for Ooma Home Security. Installation is easy and will take only about 15 minutes. Follow the steps in this guide to set up your Base Station, then log into your account to visit our web store and choose the Home Security sensors that are right for your home.

02 Ooma Home Security Starter Kit Contents

03 Welcome to Ooma Home Security

04 Step1: Download the Ooma Home Security App

05 Step 2: Activate Your Ooma Telo Base Station

06 Step 3: Connect Base Station to Router and Power On

08Step 4: Pair Sensors with your Base Station and Configure your Home Security Settings

10Other Sensors for Ooma Home Security

11Upgrade to Ooma Home Telephone Service

12Quick Reference

13Troubleshooting

Have a Question or Need Assistance?

Here is where you can look for help: Knowledge base: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: www.ooma.com/forums

Live Customer Care:1-877-629-1284

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Step 1 Download the Ooma Home Security App

The Ooma Home Security app will be the main tool you use to control your home security system. You will use it now to complete the setup process for your Base Station. Later, you can use the app to pair your Ooma sensors to your Base Station, to configure your setup, to receive notifications about your sensors, to manage the system’s active mode, and more.

To download the app, search for Ooma Home Security in the Apple App Store or the Google Play Store. Once the app is installed on your device, open it up to move on to the next step in the installation process.

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Step 2 Activate your Ooma Base Station

The Ooma Home Security app will guide you through the process of activating your Ooma Telo Base Station. You will need to provide your 911 address and billing information. At the end of the activation process you will be assigned an Account ID that you will

use to log into the Home Security app.

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Step 3 Connect Base Station to Your Router and Power It On

Use the provided Ethernet cable to connect the INTERNET port of the Base Station to an open Ethernet port on your router.

Plug the provided AC adapter into the POWER port on the back of the Base Station. It is normal for the lights on the Base Station to blink for a couple of minutes while it boots up. The Ooma logo will light up blue once the device is ready to be used.

Power

Outlet

If your Base Station needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes.

Do not unplug the Base Station while it is upgrading. It will automatically reboot after the upgrade is done.

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Step 4 Pair Sensors with your Base Station and Configure Home Security Settings

If you have already purchased one or more Ooma Home Security sensors, you can now pair them with your Base Station.

Use the Account ID and password you created during the activation process to log into the app. Tap Add Sensor on the main dashboard and select the type of sensor you wish to pair. Follow the on-screen instructions to complete the pairing process. You may repeat this process for each sensor you have purchased.

NOTE Each sensor you purchase should include a Quick Start Guide that contains information that will help with the installation process.

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Modes

Modes control when sensors send notifications and the types of notifications that are sent.

For example, you may want your motion sensor to alert you to movement when you are away, but not when you are home. Modes can switch automatically based on the time of day or through user location (geofencing). They can also be changed manually by swiping left and right at the top of the dashboard screen.

Notifications

There are several types of Home Security notifications, including a phone call, a text message, a voice announcement on your Base Station, and more.

You can add one or more Contacts to your account, each of whom will receive sensor notifications based on your preferences, by going to the More menu and tapping Contacts. You can update your notification settings by going to the app dashboard, tapping the sensor you want to update, and tapping Notifications.

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