On-Hold Plus OHP-4500 User Manual

On-Hold Plus 4500

User Manual

Before using this unit, please read these operating instructions carefully.

Afterwards, keep them handy for future reference.

OHP 4500

Digital On-Hold Audio System

with analog line capability

1/2/3

3/

4

POWER

O

N

O

FF

12V DC

AUDIO IN

TRIGGER

AUDIO OUT

VOLUME

PHONE LINE

S

OHP 4500 User Manual

1

Analog Line Capability - provides on-hold audio capability to ordinary analog and
KSU-less phones.

Telephone Extension Hold Music Activators (TEHMA) - connects to phone
extensions for true "hold button activation" of the on-hold audio function.

MessageStudio Software - allows user to create fully customized on-hold audio
content on a PC and record directly into OHP 4500's digital memory

.

Digital flash memory - design retains music/message content even after power
loss...unit ships with preloaded audio.

LCD Control Panel - displays program length, time remaining in unit's memory, and
unit's status.

Trigger switch - unit can be triggered to start program content from the beginning
with an external trigger switch.

External Recording Capability - audio input allows user to record from any
external audio source.

Built-In Monitor Speaker - allows user to monitor recording with the push of a
button.

Wall Mountable - unit can play and record while mounted in a vertical position.

3-Year Warranty

Supplied Accessories

OHP 4500 Features

6' Phone Line Cords

"T" Adapters

4" handset cords Cordless phone

adapter cable (male)

Cordless phone

adapter cable (female)

Telephone Extension

Hold Music Activators

(TEHMA)

AC Adapter MessageStudio

Software

Connector Cable

Dual 3.5mm mini plugs

© IntelliTouch Communications., All rights reserved. MessageStudio and On-Hold Plus are trademarks of IntelliTouch.

All other brand or product names are trademarks or registered trademarks of their respective holders.

Unauthorized duplication or distribution is prohibited

.

Windows® CD-ROM

2.5

version

.MP3

audio

Supports

Message production software for

On-Hold Plus digital player/recorders

MessageStudio™

On-Hold Plus

TM

OHP 4500 User Manual

Player Set-up

TRIGGE

R

12V D

C

AUDIO IN

AUDIO OUT

1/2 /3

P

HO NE LIN ES

3/

4

VOLUME

PO

W

ER

O

N

O

FF

Plug the supplied "T adapter" into any modular phone jack which services line 1 and 2.

(This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack.)

Plug the provided phone cord into the jack marked "Line 1/2/3" on the back of the player.
Plug the other end of the phone cord into the "T" adapter which is servicing line 1 and 2.
REPEAT ABOVE IF LINE 3 and/or 4 ARE PRESENT.

NOTE:

One OHP 4500 will provide on-hold audio capability to all phone extensions in your office.

IMPORTANT! - Player volume adjustment

Adjust the player's volume control to the half way point before proceeding to the next step.
Excessive volume could cause the on-hold audio to shut off during playback.

1

2

3

Connection to analog phone lines

Combined Line Connection

Lines 1 & 2 are combined in one wall jack and lines 3 & 4 are combined in another wall jack

step

1

Line 1/2

Line 3/4Line 3/4

OHP 4500 User Manual

step

2

corded phones

3

Corded Phone Set-up

step

2

For true "hold button activation" of on-hold audio, each phone extension
requires a "hold music activator". Two activators have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing

**

(star key twice)

on the telephone keypad and then (optionally)

immediately pressing the HOLD button on the phone.

Telephone Extension Hold Music Activators (TEHMA)

Corded telephone connection

Remove coiled handset cord from base of phone.
Plug short phone cord (supplied) into the "hold music activator" (side marked "B")

and other end to phone base.
Plug end of coiled cord (connected to handset) into jack on the hold music activator

(side marked "A").

NOTE:

After connecting, if you can not hear the dial tone (handset sounds "dead"),

unplug the TEHMA and reconnect it in the opposite direction.

System test (if test fails, see troubleshooting guide)

From any phone in the office with a "hold music activator" attached, dial an
outside phone number (a cell phone works fine).

Place the call on-hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while on-hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.

IMPORTANT: Excessive volume may cause the on-hold audio to shut off during
playback.

Deactivating hold music manually

If, for any reason, the hold music is activated inadvertently, it can be deactivated by

pressing any key on your phone's dial pad.

Phones with "speakerphone" or "mute" functions

Telephones with "speaker phone" or "mute" function can fool the unit into thinking that
the line is on hold. If this occurs press any key on your phone's dial pad to deactivate the
music. Pressing a key will deactivate the feature for the remainder of the call.

4

3

2

1

3

2

1

“

A B

TEHMA

P4/2

NOTE

The wiring in the handsets of
GE 9450 and GE 9460 phones is
reversed and your TEHMAs will
require a special crossover
cable to work.
Please contact IntelliTouch
at 800-839-7277 and these
cables will be rushed to you
at no charge.

GE 2-9450 & 2-9460 Phones

4

OHP 4500 User Manual

Cordless Phone Set-up

step

2

For true "hold button activation" of on-hold audio, each cordless phone requires the

use of a telephone headset (not included) in conjunction with a "hold music activator".

Two hold music activators and headset adapter cables have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line.

Most phones

without activators are able to engage the hold music feature by pressing the

**

(star key twice)

on the telephone keypad and then (optionally) immediately pressing

the

HOLD button on the phone.

Telephone Extension Hold Music Activators (TEHMA)

Cordless telephone connection

Using the "cordless phone adapter cable (male)," plug the end of the cable with
the phone connector into the jack on the hold music activator marked “B”.

Connect the headphone jack side of the cable to the cordless phone’s headset jack.
Using the "cordless phone adapter cable (female)" plug the phone connector side of

the cable to the end of the hold music activator marked "A" and then plug the
headset to the other side of the connector cable.

System test (if test fails, see troubleshooting guide)

From any phone in the office with a "hold music activator" and a headset
attached, dial the phone number of another phone (a cell phone works well).

Place the call on-hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while

on-hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.

IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.

Deactivating hold music manually

If for any reason the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.

cordless phones

4

3

2

1

3

2

1

A B

TEHMA

P4/2

REC

SPEAKER

used to initiate manual

recording function

RECORD

turns speaker on/off

SPEAKER

allows selection between 8

or 600 ohm output

IMPEDANCE

displayed when audio is

being recorded to memory

Record Mode Indicator

displayed when unit

is playing

Playback Indicator

displays available

recording time during

programming

Memory Available

displays program length and

running time of program

during playback

Program Length

Player Controls & LCD Display

Controls & Functions

TRIGG

ER

12V DC

AUDIO IN

AUDIO OU

T

1/2 /3

PHO NE LI NE

S

3/4

VOLUM

E

POWE

R

ON

OF

F

OHP 4500 User Manual

Recording Set-up

Connection to External Source for Recording

Plug provided audio cable into "speaker out" or "audio out" jack of your
computer's sound card or connect to the "headphone" jack of your PC's
speakers (if available).

NOTE: If using CD or tape player for recording audio content, connect to the
headphone jack of the tape or CD player

.

Plug other end of audio cable to "AUX IN" jack on the unit.

1

2

5

6

Player Operation

Playback

Playing Audio Stored in Memory

By default, the unit is always in "playback" mode. When unit is playing, the LCD will
display a running time and the segments on the speaker icon will move.

Playback After Power Loss

If power to the unit is lost, the unit will resume playback as soon as power is reapplied.
The unit retains its recorded content after power loss.

Recording

Auto Recording

A special software program called MessageStudio has been included in your package
which allows you to make your own on-hold message productions. Each production made
with MessageStudio will include specially encoded sync tones which will automatically
start and stop the recording process on the OHP 4500. These tones will not be recorded.
To record from other CDs or music sources, see "Manual-Recording" section below

.

Beginning Auto Recording

To begin recording using MessageStudio software, simply click the "Play Mix" button on
the MessageStudio Player software screen (see page 8 for instructions on how to create your
production). A start tone will be heard and the unit will begin recording automatically.
When finished, a short series of tones will signal the unit to stop recording. After
recording, the unit automatically returns to active play mode.

NOTE: During recording, the LCD will display a moving arrow from the CD icon to the
memory chip icon. You will hear what is being recorded through the built-in preview
speaker. When recording is finished, and playback begins, the counter on the LCD will
display a running playback time.

IMPOR

TANT: To avoid inadvertent erasure of stored audio program, remove "Connector

Cable" from the OHP 4500's "AUX IN" jack when recording is finished.

Manual Recording

1. Insert 3.5 mm mini plug into the jack marked "AUX IN".

2. Press the "REC" button to begin recording.

3. Begin playback of your external source.

4. When finished, press "REC" button again to stop recording.
OPERATION -- Once "REC" button is pressed, the unit will begin recording the content of

external audio source into the unit's digital memory. During the recording process, the
audio being recorded to memory will be heard through the speaker.

NOTE: The "REC" button is only active when the 3.5 mm mini plug is connected to the
"AUX IN" jack.

OHP 4500 User Manual

OHP 4500 User Manual

7

Other Functions

Remote Trigger

Location -- rear panel
Connection -- 2.5 mm mini jack
Operation -- By connecting a momentary switch to this jack, the unit will play

audio content from memory when triggered. Content will play through once
and then reset, ready for next trigger sequence.

AUX In

Location -- rear panel next to "TRIGGER" jack
Connection -- 3.5 mm mini jack
Operation -- Connect audio cable from the "LINE OUT" or "headphone out" jack

of any external audio source to the "AUX IN" jack.

Additional Memory

The OHP 4500 comes standard with 8 minutes of flash memory which can be
expanded to 16, 24 or 32 minutes. Memory modules can be placed into 3
available memory expansion slots located on the circuit board. Memory slots are
accessed by removing the 5 screws on the bottom of the unit.

Settings

Impedance Switch

Location -- right side of unit
Operation -- Most telephone systems prefer an 8 ohm output. If you are working

with an older phone system, the 600 ohm setting may be preferable.

Speaker Button

Location -- left top, located below the "REC" button
Operation -- Push "SPEAKER" button to listen to program playing from digital

memory. Push "SPEAKER" button again to turn off speaker.
Audio being recorded plays through speaker, regardless of speaker switch position.

Speaker switch position has no effect on "AUDIO OUT" playback.

Volume Control

Location -- rear panel
Operation -- controls output level of "AUDIO OUT" jack. To

adjust, turn control
knob clockwise to increase volume. Set proper volume level by calling in from a
phone close to the unit (or cell phone) and having your call placed on hold.

Power Switch

Location -- rear panel
Operation -- turns power on or off. When power is on, LCD is illuminated.

8

MessageStudioTM Player Software

Add your choice of background music
files from the MessageStudio CD-ROM
(choose from 20 music selections)

Add your choice of "thank you for holding"
message files from the MessageStudio CD-ROM
or...add a custom message about your company!

Choose the time interval
between messages

View the length of your
final production

Record a message in your
own voice

Launch the MessageStudio
Writer Software

MessageStudio Player Main Window

Message production software for

On-Hold Plus digital player/recorders

Windows® CD-ROM

2.5

version

© On-Hold Plus, Inc., All rights reserved. MessageStudio is a trademark of On-Hold Plus, Inc.

All other brand or product names are trademarks or registered trademarks of their respective holders.

Unauthorized duplication or distribution is prohibited

.

MessageStudio™

Using MessageStudio software, creating professional sounding
custom on-hold audio is simple, quick and easy. MessageStudio
will run on any Windows (95, 98, 2000, NT & XP) - based PC with
a 486 or better processor and a 16-bit sound card.

This easy-to-use software allows you to simply and easily create
new on-hold message productions any time you wish. You may record
new messages in your own voice (using a mic hooked up to your PC sound card)
or have messages professionally produced by On-Hold Plus or any other
professional voice talent (see MessageStudio Writer on the following page).
When your production is finished, you will record it into the digital flash memory
in your OHP 4500. For details on recording into the OHP 4500, see the "Auto
Recording" section in this manual.

MessageStudio works with any .WAV or .MP3 audio file. There are 20 different
music files as well as a choice of professionally voiced "thanks for holding..."
messages included with the MessageStudio software.

Recording Messages in Your Own Voice

Using the MessageStudio Player Software and a mic hooked up to your PC's
sound card, you can record professional sounding messages in your own voice.
To record, click the "RECORD MSG" button in the MessageStudio Player window

.

NOTE: Confirm that your "MICROPHONE" is selected as a recording input in your
PC's sound card controls and that the volume is turned up.

Creating Custom On-Hold Audio

OHP 4500 User Manual

9 2

MessageStudio Writer Software

Creating an On-Hold Audio Script

To assist you in writing your on-hold audio script, the MessageStudio software
includes a fun and easy scriptwriting utility called MessageStudio Writer. This
utility may be accessed from the main screen of the software by clicking on the
"Write Msg." button (located at the bottom right of the screen). Even if you’re
not a Madison Avenue copywriter, you’ll find the process quick, easy and fun.
Just by asking a few questions, the intuitive software will create several choices
of beginning and ending sentences for you. Simply click on your choices, add a
sentence or two of your own, and you’re done...it’s that easy

.

Your finished script can either be read by you or submitted to On-Hold Plus for
professional voice-over of your custom messages.

Professional Production Services from On-Hold Plus

On-Hold Plus offers complete, professional production services featuring
"national broadcast quality" voice talent. Your finished on-hold messages (four
30-second message segments) can be e-mailed or sent to you on a CD-ROM. Your
messages will be sent to you within 7 to 10 working days (e-mail delivery) or 10 to
15 days (CD-ROM delivery) from receipt of your script. Using the MessageStudio
Player, you will add these professionally voiced message files to the program's
message folder for playback with your choice of background music.

To submit your script to On-Hold Plus for professional production, just follow
the step-by-step instructions in the MessageStudio Writer software.

MessageStudio Writer Main Window

OHP 4500 User Manual

10

OHP 4500 User Manual

Warranty

Limited Warranty

On-Hold Plus warrants this product to be free from manufacturing defects in material
and workmanship under normal use and conditions for a period of 3 years from date of
original purchase in the United States.

Should service be necessary under this warranty for any reason due to manufacturing
defect during this 3-year period from date of original purchase, On-Hold Plus will either
repair the unit or replace it with a reconditioned unit at no charge.

You may return the unit to On-Hold Plus, 5160 Carroll Canyon Road, San Diego, CA 92121

• Pack the unit in a well-padded, heavy, corrugated box.

• Enclose proof of purchase.

• Enclose your check or money order payable to On-Hold Plus in the amount of $10.00
to cover shipping and handling costs.

• Ship the unit prepaid via UPS or parcel post (insured).

Note: This warranty is void if the product is:
(a) Damaged through negligence, misuse, abuse, or accident.
(b) Modified in any way.
(c) Damaged because it is improperly connected to the equipment of other
manufacturers.

This warranty does not cover:
(a) Damage to equipment not properly connected to the product.
(b) Costs incurred in the shipping of the product to On-Hold Plus.
(c) Damage or improper operation of unit caused by customer abuse, misuse, negligence,
or failure to follow operating instructions provided with the product.
(d) Ordinary adjustments to the product which can be performed by customer as
outlined in the owner's manual.
(e) Damage to compact discs.

THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL
PURCHASER AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT. ANY
APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY
ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESS WARRANTY AS PROVIDED
HEREIN BEGINNING WITH THE DATE OF ORIGINAL PURCHASE AT RETAIL AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, SHALL APPLY TO THIS PRODUCT
THEREAFTER. On-Hold Plus MAKES NO WARRANTY AS TO THE FITNESS OF THE PRODUCT
FOR ANY PA

RTICULAR PURPOSE OR USE.

UNDER NO CIRCUMSTANCES SHALL On-Hold Plus BE LIABLE FOR ANY LOSS, DIRECT

,
INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE USE OF THIS PRODUCT.

THIS WARRANTY IS VALID ONLY IN THE UNITED STATES OF AMERICA. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. HOWEVER, YOU MAY HAVE OTHER RIGHTS WHICH
MAY VARY FROM ST

ATE TO STATE. SOME STATES DO NOT ALLOW LIMITATION ON
IMPLIED WARRANTIES OR EXCLUSION OF CONSEQUENTIAL DAMAGE. THEREFORE THESE
RESTRICTIONS MAY NOT APPLY TO YOU.