One Touch H800 User Manual

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Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is

connected.
Consult the dealer or an experienced radio/TV technician for help.

Shielded interconnect cables and shielded AC power cables must be employed with this
equipment to insure compliance with the pertinent RF emission limits governing this device.
Changes or modifications not expressly approved by the system’s manufacturer could void the
user’s authority to operate the equipment.

Declaration of Conformity

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:

1. This device may not cause harmful interference

2. this device must accept any interference received, including interference that may cause
undesired operation.

DHHS- the CD-ROM Drive
FDA Regulations require the following statement for all laser-based devices:
“Caution, Use of controls or adjustments or performance of procedures other than those

specified herein may result in hazardous radiation exposure.”

Caution: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT”.
T o use this model properly, read the instruction manual carefully and keep this manual for future
reference. In case of any trouble with this model, please contact your nearest “Authorized Service
Station”. To prevent direct exposure to the laser beam, do not try to open this enclosure.

Important Safety Information

SAFETY INSTRUCTIONS

1. Please read these safety instructions carefully.

2. Keep this User’s Manual for later reference.

3. Disconnect this equipment from the AC outlet before cleaning. Don’t use liquid or spray
detergent for cleaning. Use only a moistened sheet or cloth.

4. For pluggable equipment, the socket-outlet should be installed near the equipment and
should be easily accessible.

5. Keep this equipment from humidity.

6. Lay this equipment on a stable surface when installing.

7. Do not leave this equipment in an non-air-conditioned environment, or in a storage
temperature above 60∘C. Such conditions may damage the equipment.

8. The openings on the enclosure are for air convection and protect the equipment from
overheating. DO NOT COVER THE OPENINGS.

9. Check the voltage of the power source when connecting the equipment to the power outlet.

10. Place the power cord so that it will not be stepped on. Do not place anything over the
power cord. The power cord must be rated for the product and for the voltage and current
marked on the product’s electrical ratings label. The voltage and current rating of the cord
should be greater than the voltage and current rating marked on the product.

11. All cautions and warnings on the equipment should be noted.

12. If the equipment is not used for a long time, disconnect the equipment from the mains to
avoid damage.

13. Never allow liquid into ventilation openings. This could cause fire or electrical shock.

14. Never open the equipment. For safety reasons, qualified service personnel should only
open the equipment.

15. If one of the following situations arises, get the equipment checked by service personnel:
a. The Power cord or plug is damaged.
b. Liquid has penetrated the equipment.
c. The equipment has been exposed to moisture.
d. The equipment does not work well or you cannot get it to work according to the user’s

manual.
e. The Equipment has been dropped and damaged.
f. The equipment has obvious signs of damage.

Caution: Danger of explosion if battery is incorrectly replaced. Replace only with same type, and discard used batteries
according to manufacturers instructions.

Warnings: Not intended for Outdoor Use.

Copyright

The information in this guide is subject to change without prior notice.
The manufacturer shall not be liable for technical or editorial errors or omissions contained

herein, nor for incidental or consequential damages resulting from the furnishing, performance,
or use of this material.

This manual contains information protected by copyright. No part of this manual may be
photocopied or reproduced in any form without prior written consent from the manufacturer.

© 2001 All rights reserved.
The software described in this guide is furnished under a license agreement or nondisclosure

agreement. The software may be used or copied only in accordance with the terms of the
agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.

First Edition September 2007

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Chapter 1

2

Chapter 1 2

Introduction 2

Model H800 Characteristics ..................................................................................................2

How to Use This Manual .......................................................................................................3

A Visual Tour of Model H800................................................................................................. 4

What comes with Model H800........................................................................................ 4

Dimensions.....................................................................................................................6

Connector Panels.................................................................................................................. 7

Primary Connector Panel ............................................................................................... 7

Secondary Connector Panel........................................................................................... 8

Chapter 2

9

Chapter 2 9

Hardware Setup 9

Model H800 Assembly........................................................................................................... 9

Hard Disk Drive Installation............................................................................................9

Compact Flash Installation...........................................................................................11

Second LCD Panel Installation.....................................................................................12

OSD Settings for Second LCD Panel...........................................................................14

Second LCD with Touch Screen Installation................................................................16

Magnetic Card Reader Installation...............................................................................17

MCR Parameter Modification ....................................................................................... 18

VFD Customer Display Installation............................................................................... 19

CD-ROM Installation..................................................................................................... 20

Cash Drawer Installation .............................................................................................. 20

Cash Drawer Activation................................................................................................ 21

CMOS Setup ....................................................................................................................... 21

Chapter 3

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Chapter 3 22

Software Setup 22

Please follow this installation sequence exactly.................................................................. 22

Intel Chip Set Driver Installation for all Windows Operating Systems ................................. 22

VGA Driver Installation........................................................................................................24

852GME driver installation Windows 98 & ME.............................................................24

852GME driver installation Windows 2000 & XP.......................................................... 27

Enable second LCD panel setting Windows 2000/Windows XP..................................29

LAN Driver Installation......................................................................................................... 33

Realtek LAN Driver Installation Windows 98................................................................ 33

Realtek LAN Driver Installation Windows 2000 and Windows XP................................ 35

Audio Driver Installation....................................................................................................... 36

Audio Driver Installation for all Windows Operating Systems....................................... 36

USB Driver Installation ........................................................................................................ 38

USB 2.0 Installation for Windows 98 & ME .................................................................. 38

USB 2.0 Installation for Windows 2000 and XP ........................................................... 39

ELO Touch Tools Installation .............................................................................................. 40

ELO Touch Tools Installation for Windows 98.............................................................. 40

ELO Touch Tools Installation for Windows 2000 and Windows XP............................. 42

ELO Control Panel ....................................................................................................... 45

TouchKit Tools Installation .................................................................................................. 48

TouchKit Tools Installation for all Windows Operating Systems .................................. 48

TouchKit Control Panel ................................................................................................ 51

Specifications 52

I/O board Configuration.......................................................................................................54

9000PB0560 I/O Board Pin Definition..........................................................................54

9000PB0270 I/O Board Pin Definition..........................................................................60

Chapter 4

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Chapter 4 65

Troubleshooting 65

Power is on, but there is no Panel Display................................................................... 65

Cannot Detect HDD...................................................................................................... 66

Primary Touch Panel Does not Work...........................................................................66

ELO Touch Panel Cannot Calibrate Correctly.............................................................. 67

Second LCD Panel is Not Functioning Properly........................................................... 67

Second Touch Screen is Not Functioning Properly...................................................... 67

PS/2 Keyboard is not Functioning Normally................................................................. 68

MCR is not Functioning Properly.................................................................................. 68

VFD Display is not Functioning Properly...................................................................... 68

External CD-ROM is not Functioning Properly............................................................. 69

LAN is not Functioning Properly................................................................................... 69

COM1, COM2 and LPT1 are not Functioning Properly................................................ 69

Cash Drawer Port is not Functioning Properly ............................................................. 70

USB device is not Functioning Properly.......................................................................70

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Model H800 Characteristics

¾ Model H800 uses a high speed processor capable of handling a high capacity of data

efficiently.

¾ Model H800’s solid quality Aluminum housing distinguishes it from ordinary plastic

housings.

¾ Model H800 can function with multiple displays under Windows & Linux operating

systems. This allows for a variety of applications such as displaying commercial
information on the second LCD or as an interactive POS system.

¾ The Model H800 touch terminal all-in-one design combines a powerful PC, multiple

LCD and touch screens, which are suitable for any market. The LCD panels can be
tilted at multiple angles.

¾ Model H800 functionality extends far beyond the standard setup. Model H800 can be

adapted for a variety of uses with the addition of any of the following options: Magnetic
Card Reader, VFD/LCD customer display and cashdrawer, Modem, LAN, Audio
devices, Compact Flash or USB devices (all available upon request).

¾ Model H800 security is designed to prevent data theft. The Model H800 system is

comprised of an internal 3.5” HDD and removable external CD-Rom and FDD making it
hard to copy data without authority.

¾ The solid aluminum design enhances heat dissipation and passes EMI testing.

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How to Use This Manual

This manual contains all the information you need to set up and use Model H800. In addition, you
can also consult the manuals for the operating system and added hardware.

Chapter 1 Provides an introduction to Model H800 and this manual.

Chapter 2 Provides all necessary information for all hardware setup.

Chapter 3 Provides the necessary information for installing the Intel Chip Set Driver, Video

drivers and the touch screen tools, Audio, USB and LAN drivers.

Chapter 4 Lists all Model H800 specifications and Information for the 9000PB0270 and

9000PB0560 I/O board configuration.

Chapter 5 Provides information for troubleshooting Model H800.

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A Visual Tour of Model H800

Before you start, take a few moments to become familiar with Model H800.

What comes with Model H800

The following items are standard with Model H800:

¾ Main system with primary LCD panel
¾ Base with speakers
¾ ATX power supply
¾ Model H800 user’s guide
¾ PEB 4720 motherboard user’s guide
¾ Utility and Motherboard chipset driver CD
¾ AC power cord

Model H800 with 2nd LCD, base with speakers and power adapter

Model H800 with MCR

Model H800 with VFD

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The following items are optional:

¾ Magnetic card reader (MCR) and bracket
¾ External CD-ROM drive with cable
¾ External USB floppy disk drive with cable
¾ VFD customer display
¾ Second LCD panel
¾ Second Touch panel

Optional accessories

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Dimensions

Model H800 Dimensions

Second LCD Dimensions

Model H800 and MCR Dimensions

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Connector Panels

Primary Connector Panel

The primary connector panel is located on the bottom of the back on the main unit. To clearly see
the panel you must turn Model H800 upside down or remove the base.

RJ11
Cash Drawer
Connector

USB

Sound

PS/2 Mouse
Connector

Parallel
Connector

Power
Connector

COM2

LAN RJ45
Connector

COM1

I/O Port Connector Type Description
USB

USB The USB (Universal Serial Bus) port can be used to

connect USB devices.

COM1
COM2

DSUB Connector The serial ports COM1/COM2 can be used to

connect serial devices such as a mouse or a
fax/modem.

LAN

LAN RJ45 Connector The LAN port is used to hook Model H800 to a

local area network.

Sound

Earphone Connector The audio port is for speakers.

Mouse

PS/2 Mouse Connector PS2 ports can be used for a mouse.

LPT1

DSUB Connector The parallel port LPT1 can be used to connect

parallel devices, such as a printer.

Drawer

RJ11 Connector Cash Drawer Connector, 12 V Actuation support for

solenoid.

Power

DC Power Connector Connects Model H800 to the power supply.

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Secondary Connector Panel

The secondary connector panel is located on left side of the back of the main unit. It comes with a
cover that needs to be removed to install a second LCD panel, touch screen, PS/2 Keyboard, CD
ROM Drive or a VFD customer display.

I/O Port Connector Type Description
VFD

VFD/ COM4 RJ45
Connector

The VFD port is used to attach An RJ45 cable
for a VFD customer display or second LCD
touch screen cable.

KBD

PS/2 Keyboard Connector The KBD port for an external keyboard.

POWER

4 PIN DIN Connector The port supplies power for a second LCD.

VGA2

VGA Connector The VGA2 port is for the second LCD panel or

CRT monitor.

CD-ROM

36 PIN SCSI II Connector The CD-ROM port is used to attach an external

CD-ROM.

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Model H800 Assembly

Please make sure that the system power is turned off and the power supply is disconnected when
making any hardware changes on Model H800.

Hard Disk Drive Installation

Model H800 comes with an empty hard disk Drive (HDD) unless a special request has been
made.

Installing a HDD

1. Turn off system power and remove power cable from Model H800.

2. Tilt the main LCD to 95 degrees.

3. Remove the 6 screws from the HDD metal cover
(using a small Phillips screwdriver) and lift off the
cover.

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4. Remove the 3 screws holding the HDD frame in
place.

5. Attach the frame to the HDD (4 screws).

6. Connect the HDD power cable and IDE cable. The red stripe on the ribbon cable should be
aligned with PIN 1 on the IDE connector of HDD.

7. Reinstall the HDD frame with HDD attached in Model H800 (3 screws).

8. Replace cover and 6 screws.

9. Connect the main unit power.

Note: If the HDD does not work normally, please refer to troubleshooting.

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Compact Flash Installation

Model H800 will configure Compact Flash in IDE mode as secondary master after it is installed.
The next available drive letter will be automatically assigned to Compact Flash.

Installing Compact Flash

1. Turn off system power.

2. Tilt the main LCD to 95 degrees.

3. Remove the 4 screws that attach the
Compact Flash cover to the main unit and
lift the cover off.

4. Insert Compact Flash and lock the black lever in a 90 degree position.

Black lever in a
90 degree
position

Compact Flash

5. Replace cover and 4 screws.

6. Turn on system power.

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Second LCD Panel Installation

An optional second LCD panel can be easily installed on Model H800.

Installing second LCD panel

1. Turn off system power.

2. Remove the secondary I/O port
cover (1 screw).

3. Attach the second LCD to the back
of the main unit with 3 screws.

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4. Attach the second LCD panel VGA
cable in the VGA2 port on the I/O
panel.

5. Attach the second LCD power cable
in the Power port on the I/O panel.

6. Turn on system power.

Note: If the second LCD does not work normally, please refer to

troubleshooting.

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OSD Settings for Second LCD Panel

Model H800 secondary LCD panel has built-in OSD (on screen display) controls to adjust various
display parameters. The control buttons are located on the right side of the back cover.

OSD Settings

There are four buttons on the OSD panel: Select, Down, Up, and Enter. The functions of these
four buttons are as follows:

Menu

Press to open the OSD window.
Back one menu level up.
Press to exit the OSD window while in OSD mode.

DownArrow

Press to scroll item selection bar down.
To decrease the parameter value.
To switch the item selection. (Ex: YES / NO).

UpArrow

Press to scroll item selection bar up.
To increase the parameter value.
To switch the item selection. (Ex: YES / No).

Enter

Enter the selected sub-menu.
Confirm selected function.

OSD Menu Structure

RGB Menu

Brightness
Red -127~127
Green -127~127
Blue -127~127
Color Temp 0~7
Sharpness 0,1
Main Menu

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Geometry Menu

Auto-Adjustment
H. Position 0~252
V. Position 1~26
H. Total 1004~1108
Auto Phase
Delay 0~61
Main Menu

Contrast Menu

Auto-Balance
Contrast
Red 0~511
Green 0~511
Blue 0~511
Balance
Red 0~127
Green 0~127
Blue 0~127
Main Menu 0~127

Language Menu

English
Spanish
Main Menu

Auto Training

ON/OFF

DOS/GFX

ON/OFF

NVRAM init
Power Down
Revert
Save

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Second LCD with Touch Screen Installation

An optional second touch screen can be easily installed on Model H800.

Installing second LCD with touch panel

1. Turn off system power.

2. Make sure JP1 and JP2 on the secondary I/O board 9000PB0270 are correctly set.
Please refer to

Mode2 RJ45 connector used for touch screen.

3. Remove the secondary I/O port
cover (1 screw).

4. Attach the second LCD/touch panel
to the back of the main unit with 3
screws.

5. Attach the second LCD/touch panel
VGA cable into the VGA2 port on
the I/O panel.

6. Attach the second LCD/touch panel
power cable into the Power port on
the I/O panel.

7. Attach the second LCD/touch panel
RJ45 cable into the VFD port on the
I/O panel.

8. Turn on system power.

Note: If the second LCD or touch screen does not work normally, please refer to troubleshooting.

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Magnetic Card Reader Installation

An optional Magnetic Card Reader (MCR) can be installed on the right side of Model H800.

Magnetic Card Reader (MCR)

Installing an MCR

9. Turn off system power.

10. Unplug loopback from the MCR socket. The MCR socket is found on the right side on the
back of Model H800.

Loopbac

k

1. Connect MCR cable.

2. Install MCR to the main unit (2 screws).

3. Turn on system power.

Note: If the MCR does not work normally, please refer to troubleshooting.

Attention: The loopback or the MCR cable must be inserted in the socket for a n external ke yboard to

function with Model H800.

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MCR Parameter Modification

This option is for users who need to customize the MCR parameters for a particular task.
Some of the useful parameters include:

The selection of country code, other than the default English.
The choice of track combinations.
The preamble/postamble codes.
The MCR parameters can be modified by using the supplied utility program.

The utility can be found on the CD that came with your system in the “Utilities” folder. The
program name is msr_v12_win.zip.
If you are upgrading and earlier system to include our MCR reader, then this utility can located on
our website at

http://www.firich.com.tw/tech_drivers.htm in the section labeled as “MSR Utility”.

Unzip this file onto your system hard disk, in a folder of your choice.
It will also create 3 subfolders named Disk1, Disk2, and Disk3.
Change to the folder “Disk1” and run the “Setup.exe” program, and follow the simple onscreen
instructions.

When the installation finishes, you will find that a new folder has been created in your “Program files”
folder, labeled as “Decoder” with a subfolder named “S64 Decoder”.

Now change folder to C:\Program Files\Decoder\S64 Decoder and run the program named
“S64_cfg.exe”.

When the program has loaded please select the Magnic_Reader menu item as in the following
picture. By using the 3 top items listed; Interface, Communication, and Miscellaneous, you will
be able to alter many of the parameters associated with the MCR unit.
When you have finished your modifications and are sure that they are set exactly how you want
them to be, just click on the menu item Transmit to download the new parameter to the MCR unit.
Please refer to the Help menu for any further assistance.

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VFD Customer Display Installation

An optional VFD customer display can be installed on the back of Model H800. A VFD customer
display cannot be installed at the same time as a second LCD panel or second LCD touch panel.

Rear view with VFD attached

Installing a VFD

1. Turn off system power.

2. Make sure that JP1 and JP2 on secondary I/O board 9000PB270 are set correctly. Please
refer to section “RJ45 connector for VFD customer display or second LCD touch screen”.

3. Install the VFD to the back of the main
unit with 3 screws.

4. Connect the VFD RJ45 cable in the VFD
port on the I/O panel.

5. Turn on VFD power switch, then turn on system power.

Note: If the VFD does not display correctly after an application is loaded, please refer to troubleshooting.

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CD-ROM Installation

1. Please make sure the IDE2 in the CMOS setup are
enabled.

2. Turn off the power.

3. Plug CD-ROM cable to CD-ROM port.

Note: If the CD-ROM cannot be detected by the system, please
refer to

troubleshooting.

Cash Drawer Installation

1. Before the cash drawer has been connected to Model H800, please make sure the drive
voltage and cable pin assignment of the cash drawer is matched to the definition of the cash
drawer port of Model H800. Please refer to page 54

Cash drawer RJ11 connector.

2. Plug cash drawer cable into cash drawer port.

Note: If the cash drawer cannot be detected by the system, please refer to troubleshooting.

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Cash Drawer Activation

Two cash drawers may be driven from this port. Driving voltage of the solenoid is DC+12V.
Unlike previous models, the 4720 motherboard does not use a direct I/O port but instead is
accessed via a super I/O chip. A test program and source code is supplied and can be found on
the CD in \Utility\Cashdrawer. This test program is for all Windows O/S. To use the source code
please study the readme.txt file in the same location.
Hardware logic is as follows.

Allow Access to the port

Boot DOS and use Debug.exe (you must boot raw DOS and not use WIN2K/NT/XP)
O 2E 87 ; This is the Super I/O access key (this is needs to be executed twice)
O 2E 87 ;
O 2E 07 ; This is the logical device access key
O 2F 07 ; This is the logical device number (07 = GPIO port #1)
O 2E F1 ; This allows access to the port registers bit7 - bit0 for reading and writing

To Open cash drawer number 1….

O 2F 01 ; This will power the cash drawer number 1 solenoid ON.
Wait 200 milliseconds
O 2F 00 ; This removes the power from the cash drawer solenoid.

To Open cash drawer number 2….

O 2F 02 ; This will power the cash drawer number 2 solenoid ON.
Wait 200 milliseconds
O 2F 00 ; This removes the power from the cash drawer solenoid.

There is only one input for the Cash Drawer Open Status Switch.

To read the Cash Drawer Open Status Switch for our Standard Cash Drawer

After Allowing Access to the port (above)
I 2F ; Read port 2F bit7 – bit0
Check the state of bit4, if High the drawer is open, if Low the drawer is closed.

If your application requires 2 cash drawers and you need to know if one of the drawers are open
then it will be necessary to link the “SW+” and “SW-“ of both cash drawers together. You will also
need to modify both cash drawer switch wiring.
You will need a soldering iron for this.
Disassemble the cash drawers and move the Red wire that is attached to the “N.O.” (Normally
Open) terminal onto the “N.C.” (Normally Closed) terminal. See the Cash Drawer RJ11 connector
details in this manual for pin assignments.
This will provide an “OR” type function.
e.g. either Cash Drawer 1 is open “OR” Cash Drawer 2 is open.

To read the Cash Drawer Open Status Switch…for 2 modified Cash Drawers

After Allowing Access to the port (above)
I 2F ; Read port 2F bit7 – bit0
Check the state of bit4, if Low a drawer is open, if High then both drawers are closed.

CMOS Setup

This Model H800 system has a FEB-4720 motherboard installed that uses AWARD BIOS. Please
refer to the FEB-4720 M/B user's manual for a detailed description of BIOS CMOS setup.

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Model H800 comes with a variety of drivers for different operating systems.
You will find 1 CD with Model H800. The CD has all the necessary drivers to setup Model H800.

Please follow this installation sequence exactly.

Model H800 Driver installation sequence:
Chipset Driver -> VGA Driver -> LAN Driver -> Audio Driver -> USB Driver -> Touch Tools -> FIX

COM PORT Tools
The reason to follow our sequence is that IRQ settings will be changed by Windows 2000 and XP

to non supported values, and you may encounter unnecessary problems later.

Intel Chip Set Driver Installation for all Windows Operating
Systems

1. Insert the CD into your CD ROM Drive.

2. Open D:\

DRIVER\CHIPSET\INF folder

3. Double click Setup.exe

4. Click Next.

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5. Read the License Agreement and click Yes.

6. Click Next and the drivers for the Intel Chip set will install.

7. When the 'Setup COMPLETE' message appears click Finish to restart your computer.

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VGA Driver Installation

4720 uses only one chipset “852GME” that is capable of driving a single or dual panel display.
Only one driver needs to be installed.

852GME driver installation Windows 98 & ME

1. Locate the VGA folder on the utilities CD.

2. Open D:\

DRIVER \GRAPHIC\INTEL\win9x folder

3. Run setup.exe.

4. Select Next to continue.

5. Select Next to continue.

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6. Read the License Agreement and click Yes.

7. Click Finish to complete the installation procedure and restart the system.

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8. When entering Windows, Windows will find new hardware.
Insert Disk
Open D:\

DRIVER \GRAPHIC\INTEL\WIN9X\WIN9X\ikch8xx.cat folder

Click OK

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852GME driver installation Windows 2000 & XP

1. Open D:\ DRIVER \GRAPHIC\INTEL\WIN2KXP folder.

2. Run setup.exe

3. Select Next to continue.

4. Select Next to continue.

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5. Read the License Agreement and click Yes.

6. Click Finish to complete the installation procedure and restart the system.

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Enable second LCD panel setting Windows 2000/Windo ws XP.

After you have installed the VGA driver you must adjust the settings.

3. Right click your mouse anywhere on the desktop then click properties.

4. Click the settings tab.

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5. Click Advanced.

6. Click Intel(R) Extreme Graphics.

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7. Click Graphics Properties.

8. Click Extended Desktop and select Notebook for primary device, monitor for secondary
device.

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9. Click OK.

8. Select the second LCD panel. This is done either by clicking on the number 2 or selecting from
the dropdown menu.

For the second LCD panel make sure that Extend my Windows desktop onto this monitor is
selected.

9. Click Apply then click OK to finish the settings.

Note. During boot sequence “No Sync” will appear on the second LCD panel.
The boot sequence can take a minute or so when a second LCD panel is installed.

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LAN Driver Installation

Realtek LAN Driver Installation Windows 98

1. Open Device Manger in the System Properties.
Select PCI Ethernet Controller

Click Properties

2. Select the General tab.
Click Reinstall Driver.

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3. Click Next.

4. Select Search for a better driver then the one your device is using now (Recommended).
Click Next.

5. Select The updated driver [Recommended].
Click Next.

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6. Click Next.

7. Click Finish.

8. Click Yes to restart your computer.

Realtek LAN Driver Installation Windows 2000 and Windows XP

After Windows 2000 is installed the Realtek LAN driver will be automatically installed.

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Audio Driver Installation

Audio Driver Installation for all Windows Operating Systems.

1. Open D:\ DRIVER \AUDIO\WDM

2. double click Setup.exe.

3. Select Next to continue.

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Note: For Windows 2K. If you receive this warning message, please click Yes to continue.

Note: For XP If you receive this warning message, please click Continue Anyway.

4. Click Finish and restart the system.

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USB Driver Installation

USB 2.0 Installation for Windows 98 & ME

1. Open D:\ DRIVER \USB20\WIN9X

2. double click Setup.exe.

3. Read the License Agreement and click Yes.

4. Click Close

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FEB-4720 Main Board

USB 2.0 Installation for Windows 2000 and XP

For Windows 2000, SP4 must be installed for USB 2.0 support.
For Windows XP, SP1 or SP2 must be installed for USB 2.0 support.
Note, with lower version service packs only USB 1.1 is supported. This will be indicated in

the device manager as an exclamation icon (!) beside the USB device.
Following service pack upgrade, it is NOT necessary to install the Intel USB 2.0 driver.

39

FEB-4720 Main Board

ELO Touch Tools Installation

ELO Touch Tools Installation for Windows 98

1. Insert the Utility CD and locate the touch screen folder “D:\Utility\TOUCHSCREEN\ELO
Touch\ELO Win 9X_me”.

2. Run Setup.exe

3. Click Next.

4. Read the “License Agreement” and click Yes if you accept it.

5. Select if you have one or two monitors and click Next.

40

FEB-4720 Main Board

6. Select the COM port for the monitor. It is recommended that you select COM3 for primary
touch screen and COM4 for second touch screen. Then click Next.

7. Wait until the ELO Touch Tools have been installed.

8. Select View ELO touch screen control panel and click Finish.

10. Click Yes to restart the system.

11. After the system finishes rebooting follow the directions to calibrate ELO Touch Tools.

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FEB-4720 Main Board

ELO Touch Tools Installation for Windows 2000 and Windows XP

1. Locate D:\Utility\TOUCHSCREEN\ELO Touch

2. Select the relevant ELO folder for the operating system that you are using.

Example. If you are installing for a Windows 2000 or XP then select Elo Touch 2K_XP

3. Run Setup.exe

4. Click Next

5. Check “Install serial Touch screen Drivers.” And Click Next.

6. Read the “License Agreement” and click Yes if you accept it.

42

FEB-4720 Main Board

7. Select “Auto-detect Elo devices.” and click Next.

8. Select the COM port for the touch monitor. It is recommended that you select COM3 for

the touch screen, as this port is internally configured for touch operation.

9. Wait until the ELO Touch Tools have been installed.

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FEB-4720 Main Board

10. Select View ELO touch screen control panel and click Finish.
IT MAY BE NECESSARY TO RESTART YOUR COMPUTER TO UTILIZE

YOUR TOUCHSCREEN FEATURES.

11. Click NEXT while this window appears after system finishs rebooting.

12. Click YES to restart your computer again.
After the system finishes rebooting follow the directions to calibrate ELO Touch Tools.

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FEB-4720 Main Board

ELO Control Panel

This section explains the different options in the ELO control Panel.

General tab

The general tab allows you to:

¾ Change the COM port your touch screen is set to.
¾ Calibrate the touch screen with the Align button.

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FEB-4720 Main Board

Mode tab

The Buttons tab allows you to:

¾ Adjust all mouse emulation controls.
¾ Change cursor properties
¾ Enable or disable right mouse button utility.

Sound tab

The Sound tab allows you to:

¾ To change sound properties for ELO touch tools.

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FEB-4720 Main Board

Properties tab

The Diagnostics tab allows you to:

¾ View Controller Information.

About tab

The About tab displays Information about ELO Touchsystems

47

FEB-4720 Main Board

TouchKit Tools Installation

TouchKit Tools Installation for all Windows Operating Systems

1. Locate D:\Utility\TOUCHSCREEN\TouchKit\Driver

2. Select the relevant eGalax folder for the operating system that you are using.

Example. If you are installing for a Windows 98 system, then select Win9x_Me. If you are
installing under Windows 2000 or XP then select Win2000_XP

3. Run Setup.exe

4. Click Next

5. Click Next

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FEB-4720 Main Board

6. Click Next

7. Click Next

8. Click Next

49

FEB-4720 Main Board

9. Click Yes

10. Click Finish to restart your computer again.

After the system finishes rebooting follow the directions to calibrate the Touch screen.

50

FEB-4720 Main Board

TouchKit Control Panel

This section explains the different options in the TouchKit control Panel.

General tab

The general tab allows you to:

¾ Change the COM port your touch screen is set to.
¾ Calibrate the touch screen with the 4 pts Cal button.

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FEB-4720 Main Board

52

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System Configuration
CPU (PGA 478)

Intel Pentium 4 / Celeron Processor, supports 400/533 MHz FSB

Bus speed

PCI: 33 MHz

DMA channels

7

Interrupt levels

15

Chipset

INTEL

®

852GME (GMCH).

Real-time clock

INTEL 82801DB (ICH4)

DRAM

One 184-pin DIMM socket to support DDR 266/333 SDRAM. The
maximum memory is up to 1 GB.

VGA controller

Built-in AGP2.0 4X 3D graphics engine. Share system DDR
SDRAM 32MB(max). Flat panel on-chip 852GM(852GME)
Supports 18bit/24bit single pixel or 36bit/48bit dual pixel color
LVDS TFT LCD.

Primary LCD Panel

12” TFT LCD Panel (800X600).

Primary Touch
Panel

12” ELO 5-wire resistive touch panel or
12” Fujitsu 4-wire resistive touch panel.

CompactFlash
Disk socket

Type I/II CompactFlash™ Disk. The Flash Disk provides 100%
compatibility with (IDE2) hard disk.

HDD

Internal 3.5” 40GB hard disk drive (or above).

ATA/100
IDE interface

Up to four PCI Enhanced IDE hard drives. The ATA/100 IDE can
handle data transfer up to 100 MB/s.

Hardware monitor

Built in to monitor power supply voltage and fan speed status

Watchdog timer

Software Programmable Reset generated when CPU does not
periodically trigger the timer. Your can use INT15 to control the
watchdog and generate a system reset.

Speaker

3 watt pedestal-integrated speaker.

Power

250 watt external power adapter.

I/O Port
Serial Port

2 User available Com ports (COM1 & COM2).
2 System assigned Com ports (COM3 & COM4).

¾ COM3 for primary touch screen.
¾ COM4 for secondary touch screen or customer character

display.

Parallel Port

One Bi-directional Parallel Port Support ECP/EPP (IEEE1284).

USB port

Supports 4 USB 2.0 ports for future expansion
(2*Internal, 2*External)

Cash drawer port

RJ11 Single/Dual Cashdrawer port ,12V actuation support.

Mouse Port

One PS/2 mouse port.

FEB-4720 Main Board

Keyboard Port

One PS/2 keyboard port.

LAN Port

10/100Mbps Ethernet Controller Realtek RTL8139C.

VGA Port

Standard VGA Port for second LCD panel.

CD-ROM Port

Supports 24x Slim type external CD-Rom drive.

Audio Port

Integrated Sound Blaster compatible, AC97 Audio Codec.

Construction

Injection-Molded, Die-cast aluminum enclosure, spill resistance.

Optional Features
Customer display

Integrated VFD/LCD customer display.

Magnetic card
reader

Integrated Single／Dual／Triple Track MCR.

FDD

External USB Floppy disk drive.

CD-ROM

External 24X slim type CD-ROM drive.

Second LCD Panel

Optional 12” TFT LCD Panel.

Second Touch
Panel

Optional 12” ELO 5-wire resistive touch panel.

Operating temperature
Operating

temperature

0 ℃ ~ 35 ℃

(*CPU needs Cooler & silicone heat sink paste*)

53

FEB-4720 Main Board

I/O board Configuration

The main I/O board 9000PB0560 connects the primary I/O ports to the mainboard. Including: DC
power input, COM1 and COM2, LPT1, PS/2 mouse, audio, cash drawer port, USB and LAN port.

9000PB0560 I/O Board Pin Definition

CON101 System DC power connector

PIN No. Description

1

DC +12V

2

+5SB

3

DC+12V

4

GND

5

DC+12V

6

GND

7

NC

8

DC +5V

9

DC +5V

10

DC+12V

11

GND

12

GND

13

PSON

14

NC

CON10 DC power connector for Mainboard

PIN No. Description

1

DC +5V

2

DC +5V

3

+5SB

4

DC +12V

5

PSON

6

GND

7

GND

9000PB0560

54

FEB-4720 Main Board

8

GND

55

FEB-4720 Main Board

CON7 Cash drawer RJ11 connector

PIN No. DESCRIPTION

1

FG (Frame Ground)

2

L1- (Pulse to 0V for 200ms to activate solenoid 1)

3

SW+ (One side of the cash drawer switch)

4

DC +12V (L1+/L2+)(Common to both solenoids)

5

L2- (Pulse to 0V for 200ms to activate solenoid 2)

6

SW- (The other side of the cash drawer switch)

CON3 parallel port LPT1 D-SUB25 connector

PIN No. Description PIN No. Description

1

PRT_STB#

2

PRT_D0

3

PRT_D1

4

PRT_D2

5

PRT_D3

6

PRT_D4

7

PRT_D5

8

PRT_D6

9

PRT_D7

10

PRT_ACK#

11

PRT_BUSY

12

PRT_PE

13

PRT_SLCT

14

PRT_AED#

15

PRT_ERR#

16

PRT_INIT#

17

PRT_SLIN

18

GND

19

GND

20

GND

21

GND

22

GND

23

GND

24

GND

25

GND

CON8 PS/2 mouse connector

PIN No. Description

1

Mouse_DATA

2

NC

3

GND

4

+5V

5

Mouse_CLK

6

NC

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FEB-4720 Main Board

CON13 Audio line output EAR connector

PIN No. DESCRIPTION

1

EAROUT-L

2
3

GND

4
5

EAROUT-R

CON2 RJ45 LAN connector

PIN No. Description

1

LAN_TX+

2

LAN_TX-

3

LAN_RX+

4

LAN_L45

5

LAN_L45

6

LAN_RX-

7

LAN_L78

8

LAN_L78

CON4&CON41 RS232 port COM1 and COM2 D-SUB connector

PIN No. Description

1

DCD

2

SIN

3

SOUT

4

DTR

5

GND

6

DSR

7

RTS

8

CTS

9

RI/DC output (RI is the default setting)

PIN9 signal can be selected as standard RI or DC power output depending on the JP2 and JP3
jumper settings. The default settings are for RI.

Attention: For devices using external power supplies and connected through PIN9 of COM1 or COM2, JP2
and JP3 should be open.

JP3 Description

1-2

PIN9 of COM1=DC +12V

3-4

PIN9 of COM1=RI (Default setting)

5-6

PIN9 of COM1=DC +5V

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FEB-4720 Main Board

JP2 Description

1-2

PIN9 of COM2=DC +12V

3-4

PIN9 of COM2=RI(Default setting)

5-6

PIN9 of COM2=DC +5V

CON5 USB port

PIN No. Description PIN

No.

Description

1

+5V

2

+5V

3

USB_0-

4

USB_1-

5

USB_0+

6

USB_1+

7

GND

8

GND

CON1 I/O Bus connector

PIN No. Description PIN No. Description

1

EAROUT_L

2

DIO_IN00

3

DIO_OUT01

4

DIO_OUT00

5

COM4_DTR

6

COM4_DSR

7

COM4_RTS

8

COM4_CTS

9

EAROUT_R

10

COM4_SOUT

11

COM2_CTS

12

COM2_RI

13

COM2_DSR

14

COM2_RTS

15

COM2_SOUT

16

COM2_DTR

17

COM2_DCD

18

COM2_SIN

19

COM1_CTS

20

COM1_RI

21

COM1_DSR

22

COM1_RTS

23

COM1_SOUT

24

COM1_DTR

25

COM1_DCD

26

COM1_SIN

27

PC_CLK

28

PC_DATA

29

MOUSE_CLK

30

MOUSE_DATA

31

USB_1+

32

USB_1-

33

USB_0+

34

USB_0-

35

COM4_SIN

36

PRT_STB#

37

PRT_D0

38

PRT_D1

39

PRT_D2

40

PRT_D3

41

PRT_D4

42

PRT_D5

43

PRT_D6

44

PRT_D7

45

PRT_ACK#

46

PRT_PE

47

PRT_BUSY

48

PRT_SLCT

49

PRT_AED#

50

PRT_ERR#

58

FEB-4720 Main Board

51

PRT_INIT#

52

PRT_SLIN

53

LAN_L78

54

LAN_L78

55

LAN_L45

56

LAN_L45

57

LAN_TX+

58

LAN_RX+

59

LAN_TX-

60

LAN_TX+

CON9 PS/2 keyboard signal and DC power connector

An 8 wire cable connects to the secondary I/O board 9000PB0270 CN8, this supplies power for
the 2

nd

LCD panel, VFD customer display and PS2 keyboard.

PIN No. Description

1

KB-DATA

2

KB-CLK

3

+5V

4

+5V

5

GND

6

GND

7

+12V

8

+12V

CON12 Internal keyboard connector for magnetic card reader

A 6 wire cable connects to the small MCR connector board. For an external keyboard to function
with Model H800 a loopback or an MCR must be installed on the MCR connector board.

PIN No. Description

1

+5V

2

KB-CLK from MCR board

3

PC-CLK To M/B

4

KB-DATA from MCR board

5

PC-DATA To M/B

6

GND

P3 DC 12V CPU Power Source

A 4 wire cable connects to the CN2 of M/B, this supplies DC +12V power for the CPU.

PIN No. Description

1

12V

2

12V

3

GND

4

GND

5

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FEB-4720 Main Board

9000PB0270 I/O Board Pin Definition

The 9000PB0270 secondary I/O board includes external CD-ROM port, 2nd LCD/VGA port, 2nd
LCD DC power, PS/2 Keyboard, and COM4/VFD ports.

CN2 External CD ROM connector

PIN
No

Description PIN

No

Description

1

IDE RESET

2

GND

3

DATA7

4

DATA8

5

DATA6

6

DATA9

7

DATA5

8

DATA10

9

DATA4

10

DATA11

11

DATA3

12

DATA12

13

DATA2

14

DATA13

15

DATA1

16

DATA14

17

DATA0

18

DATA15

19

GND

20

GND

21

IO WRITE

22

ADDR2

23

IO READ

24

ADDR1

25

HD READY

26

ADDR0

27

IRQ14

28

HDD SELECT0

29

GND

30

HDD SELECT1

31

VCC

32

VCC

33

LINE-L

34

VCC

35

GND

36

LINE-R

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FEB-4720 Main Board

CN5 2nd LCD/VGA connector

PIN No. Description

1

RED

2

GREEN

3

BLUE

4

NC

5

GND

6

GND

7

GND

8

GND

9

NC

10

GND

11

NC

12

SM DATA

13

SM CLK

14

V-SYNC

15

H-SYNC

CN9 DC power output for 2nd LCD panel

PIN No. Description

1

NC

2

GND

3

+5V

4

+12V

CN10 PS/2 keyboard connector

PIN No. Description

1

KB-DATA

2

NC

3

GND

4

+5V

5

KB-CLK

6

NC

61

FEB-4720 Main Board

CN6 RJ45 connector for VFD customer display or second LCD touch screen.

The port can be used for either a VFD customer display or second LCD touch screen. Since VFD
and second touch screen controller need different DC power (VFD needs DC +12v, touch screen
controller needs DC +5v) the jumpers need to be set accordingly. Please see below for the proper
jumper settings for each.

Mode1 RJ45 connector used for VFD

JP1 JP2

1-2

Short (+12V)

1-2

Short

3-5

Short

4-6

Short

PIN No. Description

1

COM4_SIN

2

COM4_SOUT

3

COM4_DSR

4

COM4_DTR

5

GND

6

GND

7

+12V

8

+12V

Mode2 RJ45 connector used for touch screen (factory default setting)

JP1 JP2

2-3

Short (+5V)

1-3

Short

2-4

Short

PIN No. Description

1

COM4_SIN

2

COM4_SOUT

3

COM4_DSR

4

COM4_DTR

5

COM4_RTS

6

GND

7

COM4_CTS

8

+5V

62

FEB-4720 Main Board

CN1 44PIN 2.00mm IDE connector connects to the mainboard secondary IDE

connector CN3

PIN No. Description PIN No. Description

1

RESET#

2

GND

3

DATA 7

4

DATA 8

5

DATA 6

6

DATA 9

7

DATA 5

8

DATA 10

9

DATA 4

10

DATA 11

11

DATA 3

12

DATA 12

13

DATA 2

14

DATA 13

15

DATA 1

16

DATA 14

17

DATA 0

18

DATA 15

19

GND

20

N/C

21

IDE DRQ

22

GND

23

IOW#

24

GND

25

IOR#

26

GND

27

IDE CHRDY

28

GND

29

IDE DACK

30

GND

31

INTERRUPT

32

N/C

33

SA 1

34

N/C

35

SA 0

36

SA 2

37

HDC CS0#

38

HDC CS1#

39

HDD ACTIVE#

40

GND

41

+5V

42

+5V

43

GND

44

+5V

63

FEB-4720 Main Board

CN4 2nd VGA 2x8 PIN header connector connects to the mainboard CN6

PIN No. Description

1

RED

2

GREEN

3

BLUE

4

NC

5

GND

6

GND

7

GND

8

GND

9

NC

10

GND

11

NC

12

SM DATA

13

SM CLK

14

V-SYNC

15

H-SYNC

CN7 COM4 2x5 PIN header connector connects to the mainboard CON22

Pin No. Description PinNo. Description

1

COM4_DCD

2

COM4_DSR

3

COM4_SIN

4

RTS

5

COM4_SOUT

6

CTX

7

DTR

8

RI

9

GND NC

10

CN8 PS/2 keyboard signal and DC power connector

An 8 wire cable connects to the primary I/O board 9000PB0560 CON9, to receive power for the
2

nd

. LCD panel, VFD and PS/2 keyboard.

PIN No. Description

1

KB-DATA

2

KB-CLK

3

+5V

4

+5V

5

GND

6

GND

7

+12V
+12V

8

64

65

CChhaapptteerr 44

TTrroouubblleesshhoooottiinngg

Please note that the following troubleshooting guide is designed for people with strong
computer hardware knowledge such as System Administrators and Engineers.

Power is on, but there is no Panel Display

A) Check that the external power adapter LED is on when the power adapter power switch

is in the on position.

B) Check that the Power and CPU fans are running when system power is on.

B-1) Check whether the ATX power switch cable is properly connected to mainboard

J40 (Please refer to 4720 User’s guide).

B-2) Check that the power cable is connected properly between 9000PB0560

primary I/O board CON10 and mainboard J2.

B-3) Check the 12V CPU Power cable is connected properly between P3 of I/O

board 9000PB0560 to J13 on the motherboard.

C) Please ensure that the IDE cable is properly connected to the HDD and the red stripe on

the ribbon cable is aligned with PIN 1 on the IDE connector of HDD.

D) Reset CMOS DATA by shorting mainboard JP2 PIN3 and PIN2 for a few seconds

(Please refer to 4720 User’s guide).

E) Check if the system is beeping.

E-1) A single long repeated beep indicates that a DRAM error has occurred. Make

sure DRAM is properly installed or replace DRAM.

E-2) One short beep after power on, means the system board is OK, but the LCD

panel or onboard VGA interface could be defective.
E-2-1) Check CMOS Setup/Advanced Chipset Features/Panel Number is set

to 800x600 resolution. Note. If this setting has been accidentally set to a
resolution higher than 800x600 you will need to attach an external
monitor to the VGA port to be able to see the CMOS Setup screen. Also
check Boot Display = CRT+LVDS

E-2-2) Check the inverter cable is connected properly between the LCD

connector board and motherboard J37.

E-2-3) Check the cable between the LVDS connector on motherboard J38 and

the 1

st

LCD connector board is connected properly.

E-2-4) The 1st LCD connector board could be defective.
E-2-5) The connection between the 1

st

LCD connector board and the LCD

panel is not connected properly or LCD cable could be defective.

E-2-6) The Inverter cannot produce backlight.

PEB-4720 Main Board

E-2-7) The LCD panel could be defective.

To check where the problem could be:

Please connect the CRT VGA monitor to the 2nd LCD VGA port. If the CRT monitor display is
normal, one of the problems above is occurring, otherwise it could be the mainboard is not
functioning properly.

Cannot Detect HDD

A) IDE cable is not connected properly to mainboard IDE0 Port or it could be defective.
B) HDD power cable is not connected properly to the I/O board or it could be defective.
C) Check CMOS setup, set IDE HDD to Auto detect.
D) On-board IDE port could be defective.

Primary Touch Panel Does not Work

A) Check CMOS settings, COM3 needs to be “Enabled”. The correct settings are “3E8h”

and “IRQ10”.

B) Check that there are no conflicts between COM3 IRQ10 and any other devices.
C) Check that the ELO driver has been properly installed, or try to re-install again (Please

refer to the ELO driver installation).

D) Check that the ELO controller on COM3 has been detected during the ELO driver

installation. If yes, than check that the flat cable from the ELO touch screen has been
properly connected to the ELO controller (Attention: Pin1 mark should be on the same
side as the ELO controller).

E) Check that the ELO controller Green LED is blinking?

If no, there is no DC+5V support for the ELO controller from the mainboard.
E-1) Check the mainboard JP10 jumper settings. The correct jumper settings for the

primary Touch screen are:

JP10

E-2) Check that the COM3 cable is properly connected between mainboard J42 and

the Touch screen controller .

F) Touch screen controller could be defective or the touch panel could be defective.

66

PEB-4720 Main Board

ELO Touch Panel Cannot Calibrate Correctly

A) Please replace the ELO controller, and re-calibrate. If this works, change back to the

original ELO controller, and re-calibrate.

B) If the ELO touch panel still cannot calibrate correctly after changing to a new ELO

controller, the touch panel may be not installed properly or it could be defective.

Second LCD Panel is Not Functioning Properly

A) Check that the VGA driver 852GME is installed properly (Please refer to the VGA driver

installation section).

B) Connect a VGA CRT monitor to the VGA2 connector, if there is a display, then the

second LCD panel could be defective or is not installed properly.

B-1) Please check that both the VGA signal cable and second LCD power cable are

connected properly (Shut the power off before connecting the 2 above mentioned
cables).

B-2) Check that the VGA cable is connected to A/D board CN2. Or it could be

defective.

B-3) Check that the LCD signal cable is properly connected to A/D board CN8 and

LCD panel. Or it could be defective.
Please re-connect both ends of the LCD signal cable in the correct location. Or

replace with a new cable.

B-4) There will be no backlight if the is inverter is defective.

C) Check that the 10 PIN VGA cable is connected to mainboard J10 and 9000PB0270

secondary I/O board CN4 properly.

D) The mainboard VGA chip could be defective.
E) The 9000PB0270 secondary I/O board could be defective.

Second Touch Screen is Not Functioning Properly

A) Check CMOS settings, COM4 needs to be “Enabled”. The correct settings are “2E8h”

and “IRQ11”.

B) Check that there are no conflicts between COM4 IRQ11 and any other devices.
C) Check that the ELO driver has been properly installed. Or try to re-install again (Please

refer to the ELO driver installation).
D) Check that the ELO controller on COM4 has been detected during the ELO driver

installation. If yes, then check that the flat cable from the ELO touch screen has been properly
connected to the ELO controller.

(Attention: Pin1 mark should be on the same side as the ELO controller).

E) Check that the ELO controller Green LED is blinking.

If no, there is no DC+5V support for the ELO controller from the mainboard.

E-1) Check the 9000PB0270 secondary I/O board JP1 and JP2 jumper settings. The

correct jumper settings for the 2

nd

Touch screen are:

JP1 PINs 2-3 shorted.
JP2 PINs 1-3, PINs 2-4 shorted.

67

PEB-4720 Main Board

E-2) Check that the RJ45 cable from the 2nd Touch panel is connected properly to the

COM4/VFD port.

E-3) Check that the COM4 cable is properly connected between 9000PB0270

secondary I/O board CN7 and mainboard J43.

F) ELO controller could be defective or the ELO Touch panel could be defective.

PS/2 Keyboard is not Functioning Normally

A) Make sure the keyboard is properly connected to the PS2 keyboard port before the

system is powered up. If the keyboard is connected after Windows2000 has been booted,
the keyboard will not work.

B) Check that the LED on the keyboard goes on then off after power on. If yes, the

keyboard is getting power correctly. If not, the F4 fuse on the 9000PB0270 secondary
I/O board could be faulty.

C) If the MCR is not required. Please make sure the loopback is plugged into the MCR

connector board.

D) Check that the 8 wire cable has been properly connected between 9000PB0270

secondary I/O board CN8 and 9000PB0560 primary I/O board CON9.

E) Check that the 6 wire cable has been properly connected between the MCR connector

board and 9000PB0560 primary I/O board CON12.

The 9000PB0560 primary I/O board CON12 cable can be removed. Then short PINs 2­3 and PINs 4-5, if the keyboard works normally, the cable or MCR connector board could
be defective.

F) Check that mainboard J31 PINs 2-3 and PINs 4-5 are shorted.
G) Check that the 60PIN I/O bus cable is properly connected.
H) The mainboard could be defective.

MCR is not Functioning Properly

A) Check if the green MCR LED is on.

A-1) Check if the MCR is properly connected to the MCR connector board on main

system.

A-2) Make sure the 6 wire cable is properly connected between 9000PB0560 primary

I/O board CON12 and the MCR connector board.

A-3) The MCR connector board could be defective.
A-4) The MCR module could be defective.

B) If the keyboard is connected to the keyboard connector, and functions correctly, then the

MCR module could be defective.

C) For an MCR to work under Windows2000 or Windows XP, the keyboard must be

connected prior to booting the system.

VFD Display is not Functioning Properly

A) Ensure that COM4 is enabled in the CMOS setup, and data is written to COM4 in the

application.

B) Check if there is any display when system power is ON, if the screen is blank, please

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PEB-4720 Main Board

follow the steps below.

B-1) Make sure the power switch on the VFD display is on before powering the main

system.

B-2) Make sure that the 9000PB0270 secondary I/O board JP1 & JP2 jumper settings

are correct.
The proper settings are:

JP1 PINs 1-2 shorted
JP2 PINs 1-2, PINs 3-5 and PINs 4-6 shorted

B-3) Fuse F1 on the 9000PB0270 secondary I/O board could be faulty

C) Check if the 10pin cable is properly connected between 9000PB0270 secondary I/O

board CN7 and mainboard J43.

D) The 9000PB0270 secondary I/O board could be defective.
E) The on-board COM4 could be defective.

External CD-ROM is not Functioning Properly

A) Make sure IDE2 is set to “AUTO” in the CMOS setup.
B) If compact flash memory is installed, remove it and try again.
C) Make sure the CD-ROM cable is properly connected to the CD-ROM port of I/O panel

and the CD-ROM drive. This must be done with the system power off.

D) Check that the 44pin cable is properly connected between 9000PB0270 secondary I/O

board CN1and mainboard J9.

E) The CD-ROM could be defective.
F) The 9000PB0270 secondary I/O board could be defective.
G) The on board IDE1 Port could be defective.

LAN is not Functioning Properly

A) Check if the LAN driver is installed properly. (Please refer to the LAN driver installation).
B) Check if there are any IRQ conflicts.
C) Check if the RJ45 twisted pair cable is properly connected.
D) Check if the 60pin I/O bus cable is properly connected.
E) The 9000PB0560 primary I/O board could be defective.
F) The on board LAN chip could be defective.

COM1, COM2 and LPT1 are not Functioning Properly

A) Check if the I/O ports are enabled in the CMOS setup.
B) Check if there are any IRQ conflicts.
C) Check if the 60pin I/O bus cable is properly connected.
D) The 9000PB0560 primary I/O board could be defective.
E) The mainboard could be defective.

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PEB-4720 Main Board

Cash Drawer Port is not Functioning Properly

A) Make sure the pin assignment matches between the cash drawer and the RJ11 cash

drawer port.

B) Use the supplied cash drawer utility program to test the digital i/o port is functioning.

Check that Pins 2 & 5 of the RJ11 connector go low (gnd) when cash drawer 1 & 2 are
exercised.

C) Check if the 60pin I/O bus cable is properly connected.
D) The 9000PB0560 primary I/O board could be defective.
E) The mainboard could be defective.

USB device is not Functioning Properly

A) Ensure that the USB controller is “enabled” in the CMOS setup.
B) Check if the 60pin I/O bus cable is properly connected.
C) Fuse F2 on the 9000PB0560 primary I/O board could be faulty. If so no power can

supply the USB port.

D) The mainboard or 9000PB0560 primary I/O board could be defective

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