One Touch H800 User Manual

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Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected. Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and shielded AC power cables must be employed with this equipment to insure compliance with the pertinent RF emission limits governing this device. Changes or modifications not expressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Declaration of Conformity
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference
2. this device must accept any interference received, including interference that may cause undesired operation.
DHHS- the CD-ROM Drive FDA Regulations require the following statement for all laser-based devices: “Caution, Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.”
Caution: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT”. T o use this model properly, read the instruction manual carefully and keep this manual for future reference. In case of any trouble with this model, please contact your nearest “Authorized Service Station”. To prevent direct exposure to the laser beam, do not try to open this enclosure.
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Important Safety Information
SAFETY INSTRUCTIONS
1. Please read these safety instructions carefully.
2. Keep this User’s Manual for later reference.
3. Disconnect this equipment from the AC outlet before cleaning. Don’t use liquid or spray detergent for cleaning. Use only a moistened sheet or cloth.
4. For pluggable equipment, the socket-outlet should be installed near the equipment and should be easily accessible.
5. Keep this equipment from humidity.
6. Lay this equipment on a stable surface when installing.
7. Do not leave this equipment in an non-air-conditioned environment, or in a storage temperature above 60C. Such conditions may damage the equipment.
8. The openings on the enclosure are for air convection and protect the equipment from overheating. DO NOT COVER THE OPENINGS.
9. Check the voltage of the power source when connecting the equipment to the power outlet.
10. Place the power cord so that it will not be stepped on. Do not place anything over the power cord. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product.
11. All cautions and warnings on the equipment should be noted.
12. If the equipment is not used for a long time, disconnect the equipment from the mains to avoid damage.
13. Never allow liquid into ventilation openings. This could cause fire or electrical shock.
14. Never open the equipment. For safety reasons, qualified service personnel should only open the equipment.
15. If one of the following situations arises, get the equipment checked by service personnel: a. The Power cord or plug is damaged. b. Liquid has penetrated the equipment. c. The equipment has been exposed to moisture. d. The equipment does not work well or you cannot get it to work according to the user’s
manual. e. The Equipment has been dropped and damaged. f. The equipment has obvious signs of damage.
Caution: Danger of explosion if battery is incorrectly replaced. Replace only with same type, and discard used batteries according to manufacturers instructions.
Warnings: Not intended for Outdoor Use.
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Copyright
The information in this guide is subject to change without prior notice. The manufacturer shall not be liable for technical or editorial errors or omissions contained
herein, nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material.
This manual contains information protected by copyright. No part of this manual may be photocopied or reproduced in any form without prior written consent from the manufacturer.
© 2001 All rights reserved. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
First Edition September 2007
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Chapter 1
2
Chapter 1 2
Introduction 2
Model H800 Characteristics ..................................................................................................2
How to Use This Manual .......................................................................................................3
A Visual Tour of Model H800................................................................................................. 4
What comes with Model H800........................................................................................ 4
Dimensions.....................................................................................................................6
Connector Panels.................................................................................................................. 7
Primary Connector Panel ............................................................................................... 7
Secondary Connector Panel........................................................................................... 8
Chapter 2
9
Chapter 2 9
Hardware Setup 9
Model H800 Assembly........................................................................................................... 9
Hard Disk Drive Installation............................................................................................9
Compact Flash Installation...........................................................................................11
Second LCD Panel Installation.....................................................................................12
OSD Settings for Second LCD Panel...........................................................................14
Second LCD with Touch Screen Installation................................................................16
Magnetic Card Reader Installation...............................................................................17
MCR Parameter Modification ....................................................................................... 18
VFD Customer Display Installation............................................................................... 19
CD-ROM Installation..................................................................................................... 20
Cash Drawer Installation .............................................................................................. 20
Cash Drawer Activation................................................................................................ 21
CMOS Setup ....................................................................................................................... 21
Chapter 3
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Chapter 3 22
Software Setup 22
Please follow this installation sequence exactly.................................................................. 22
Intel Chip Set Driver Installation for all Windows Operating Systems ................................. 22
VGA Driver Installation........................................................................................................24
852GME driver installation Windows 98 & ME.............................................................24
852GME driver installation Windows 2000 & XP.......................................................... 27
Enable second LCD panel setting Windows 2000/Windows XP..................................29
LAN Driver Installation......................................................................................................... 33
Realtek LAN Driver Installation Windows 98................................................................ 33
Realtek LAN Driver Installation Windows 2000 and Windows XP................................ 35
Audio Driver Installation....................................................................................................... 36
Audio Driver Installation for all Windows Operating Systems....................................... 36
USB Driver Installation ........................................................................................................ 38
USB 2.0 Installation for Windows 98 & ME .................................................................. 38
USB 2.0 Installation for Windows 2000 and XP ........................................................... 39
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ELO Touch Tools Installation .............................................................................................. 40
ELO Touch Tools Installation for Windows 98.............................................................. 40
ELO Touch Tools Installation for Windows 2000 and Windows XP............................. 42
ELO Control Panel ....................................................................................................... 45
TouchKit Tools Installation .................................................................................................. 48
TouchKit Tools Installation for all Windows Operating Systems .................................. 48
TouchKit Control Panel ................................................................................................ 51
Specifications 52
I/O board Configuration.......................................................................................................54
9000PB0560 I/O Board Pin Definition..........................................................................54
9000PB0270 I/O Board Pin Definition..........................................................................60
Chapter 4
65
Chapter 4 65
Troubleshooting 65
Power is on, but there is no Panel Display................................................................... 65
Cannot Detect HDD...................................................................................................... 66
Primary Touch Panel Does not Work...........................................................................66
ELO Touch Panel Cannot Calibrate Correctly.............................................................. 67
Second LCD Panel is Not Functioning Properly........................................................... 67
Second Touch Screen is Not Functioning Properly...................................................... 67
PS/2 Keyboard is not Functioning Normally................................................................. 68
MCR is not Functioning Properly.................................................................................. 68
VFD Display is not Functioning Properly...................................................................... 68
External CD-ROM is not Functioning Properly............................................................. 69
LAN is not Functioning Properly................................................................................... 69
COM1, COM2 and LPT1 are not Functioning Properly................................................ 69
Cash Drawer Port is not Functioning Properly ............................................................. 70
USB device is not Functioning Properly.......................................................................70
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Model H800 Characteristics
¾ Model H800 uses a high speed processor capable of handling a high capacity of data
efficiently.
¾ Model H800’s solid quality Aluminum housing distinguishes it from ordinary plastic
housings.
¾ Model H800 can function with multiple displays under Windows & Linux operating
systems. This allows for a variety of applications such as displaying commercial information on the second LCD or as an interactive POS system.
¾ The Model H800 touch terminal all-in-one design combines a powerful PC, multiple
LCD and touch screens, which are suitable for any market. The LCD panels can be tilted at multiple angles.
¾ Model H800 functionality extends far beyond the standard setup. Model H800 can be
adapted for a variety of uses with the addition of any of the following options: Magnetic Card Reader, VFD/LCD customer display and cashdrawer, Modem, LAN, Audio devices, Compact Flash or USB devices (all available upon request).
¾ Model H800 security is designed to prevent data theft. The Model H800 system is
comprised of an internal 3.5” HDD and removable external CD-Rom and FDD making it hard to copy data without authority.
¾ The solid aluminum design enhances heat dissipation and passes EMI testing.
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How to Use This Manual
This manual contains all the information you need to set up and use Model H800. In addition, you can also consult the manuals for the operating system and added hardware.
Chapter 1 Provides an introduction to Model H800 and this manual.
Chapter 2 Provides all necessary information for all hardware setup.
Chapter 3 Provides the necessary information for installing the Intel Chip Set Driver, Video
drivers and the touch screen tools, Audio, USB and LAN drivers.
Chapter 4 Lists all Model H800 specifications and Information for the 9000PB0270 and
9000PB0560 I/O board configuration.
Chapter 5 Provides information for troubleshooting Model H800.
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A Visual Tour of Model H800
Before you start, take a few moments to become familiar with Model H800.
What comes with Model H800
The following items are standard with Model H800:
¾ Main system with primary LCD panel ¾ Base with speakers ¾ ATX power supply ¾ Model H800 user’s guide ¾ PEB 4720 motherboard user’s guide ¾ Utility and Motherboard chipset driver CD ¾ AC power cord
Model H800 with 2nd LCD, base with speakers and power adapter
Model H800 with MCR
Model H800 with VFD
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The following items are optional:
¾ Magnetic card reader (MCR) and bracket ¾ External CD-ROM drive with cable ¾ External USB floppy disk drive with cable ¾ VFD customer display ¾ Second LCD panel ¾ Second Touch panel
Optional accessories
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Dimensions
Model H800 Dimensions
Second LCD Dimensions
Model H800 and MCR Dimensions
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Connector Panels
Primary Connector Panel
The primary connector panel is located on the bottom of the back on the main unit. To clearly see the panel you must turn Model H800 upside down or remove the base.
RJ11 Cash Drawer Connector
USB
Sound
PS/2 Mouse Connector
Parallel Connector
Power Connector
COM2
LAN RJ45 Connector
COM1
I/O Port Connector Type Description USB
USB The USB (Universal Serial Bus) port can be used to
connect USB devices.
COM1 COM2
DSUB Connector The serial ports COM1/COM2 can be used to
connect serial devices such as a mouse or a fax/modem.
LAN
LAN RJ45 Connector The LAN port is used to hook Model H800 to a
local area network.
Sound
Earphone Connector The audio port is for speakers.
Mouse
PS/2 Mouse Connector PS2 ports can be used for a mouse.
LPT1
DSUB Connector The parallel port LPT1 can be used to connect
parallel devices, such as a printer.
Drawer
RJ11 Connector Cash Drawer Connector, 12 V Actuation support for
solenoid.
Power
DC Power Connector Connects Model H800 to the power supply.
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Secondary Connector Panel
The secondary connector panel is located on left side of the back of the main unit. It comes with a cover that needs to be removed to install a second LCD panel, touch screen, PS/2 Keyboard, CD ROM Drive or a VFD customer display.
I/O Port Connector Type Description VFD
VFD/ COM4 RJ45 Connector
The VFD port is used to attach An RJ45 cable for a VFD customer display or second LCD touch screen cable.
KBD
PS/2 Keyboard Connector The KBD port for an external keyboard.
POWER
4 PIN DIN Connector The port supplies power for a second LCD.
VGA2
VGA Connector The VGA2 port is for the second LCD panel or
CRT monitor.
CD-ROM
36 PIN SCSI II Connector The CD-ROM port is used to attach an external
CD-ROM.
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Model H800 Assembly
Please make sure that the system power is turned off and the power supply is disconnected when making any hardware changes on Model H800.
Hard Disk Drive Installation
Model H800 comes with an empty hard disk Drive (HDD) unless a special request has been made.
Installing a HDD
1. Turn off system power and remove power cable from Model H800.
2. Tilt the main LCD to 95 degrees.
3. Remove the 6 screws from the HDD metal cover (using a small Phillips screwdriver) and lift off the cover.
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4. Remove the 3 screws holding the HDD frame in place.
5. Attach the frame to the HDD (4 screws).
6. Connect the HDD power cable and IDE cable. The red stripe on the ribbon cable should be aligned with PIN 1 on the IDE connector of HDD.
7. Reinstall the HDD frame with HDD attached in Model H800 (3 screws).
8. Replace cover and 6 screws.
9. Connect the main unit power.
Note: If the HDD does not work normally, please refer to troubleshooting.
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Compact Flash Installation
Model H800 will configure Compact Flash in IDE mode as secondary master after it is installed. The next available drive letter will be automatically assigned to Compact Flash.
Installing Compact Flash
1. Turn off system power.
2. Tilt the main LCD to 95 degrees.
3. Remove the 4 screws that attach the Compact Flash cover to the main unit and lift the cover off.
4. Insert Compact Flash and lock the black lever in a 90 degree position.
Black lever in a 90 degree position
Compact Flash
5. Replace cover and 4 screws.
6. Turn on system power.
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Second LCD Panel Installation
An optional second LCD panel can be easily installed on Model H800.
Installing second LCD panel
1. Turn off system power.
2. Remove the secondary I/O port cover (1 screw).
3. Attach the second LCD to the back of the main unit with 3 screws.
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4. Attach the second LCD panel VGA cable in the VGA2 port on the I/O panel.
5. Attach the second LCD power cable in the Power port on the I/O panel.
6. Turn on system power.
Note: If the second LCD does not work normally, please refer to
troubleshooting.
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OSD Settings for Second LCD Panel
Model H800 secondary LCD panel has built-in OSD (on screen display) controls to adjust various display parameters. The control buttons are located on the right side of the back cover.
OSD Settings
There are four buttons on the OSD panel: Select, Down, Up, and Enter. The functions of these four buttons are as follows:
Menu
Press to open the OSD window. Back one menu level up. Press to exit the OSD window while in OSD mode.
DownArrow
Press to scroll item selection bar down. To decrease the parameter value. To switch the item selection. (Ex: YES / NO).
UpArrow
Press to scroll item selection bar up. To increase the parameter value. To switch the item selection. (Ex: YES / No).
Enter
Enter the selected sub-menu. Confirm selected function.
OSD Menu Structure
RGB Menu
Brightness Red -127~127 Green -127~127 Blue -127~127 Color Temp 0~7 Sharpness 0,1 Main Menu
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Geometry Menu
Auto-Adjustment H. Position 0~252 V. Position 1~26 H. Total 1004~1108 Auto Phase Delay 0~61 Main Menu
Contrast Menu
Auto-Balance Contrast Red 0~511 Green 0~511 Blue 0~511 Balance Red 0~127 Green 0~127 Blue 0~127 Main Menu 0~127
Language Menu
English Spanish Main Menu
Auto Training
ON/OFF
DOS/GFX
ON/OFF
NVRAM init Power Down Revert Save
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Second LCD with Touch Screen Installation
An optional second touch screen can be easily installed on Model H800.
Installing second LCD with touch panel
1. Turn off system power.
2. Make sure JP1 and JP2 on the secondary I/O board 9000PB0270 are correctly set. Please refer to
Mode2 RJ45 connector used for touch screen.
3. Remove the secondary I/O port cover (1 screw).
4. Attach the second LCD/touch panel to the back of the main unit with 3 screws.
5. Attach the second LCD/touch panel VGA cable into the VGA2 port on the I/O panel.
6. Attach the second LCD/touch panel power cable into the Power port on the I/O panel.
7. Attach the second LCD/touch panel RJ45 cable into the VFD port on the I/O panel.
8. Turn on system power.
Note: If the second LCD or touch screen does not work normally, please refer to troubleshooting.
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Magnetic Card Reader Installation
An optional Magnetic Card Reader (MCR) can be installed on the right side of Model H800.
Magnetic Card Reader (MCR)
Installing an MCR
9. Turn off system power.
10. Unplug loopback from the MCR socket. The MCR socket is found on the right side on the back of Model H800.
Loopbac
k
1. Connect MCR cable.
2. Install MCR to the main unit (2 screws).
3. Turn on system power.
Note: If the MCR does not work normally, please refer to troubleshooting.
Attention: The loopback or the MCR cable must be inserted in the socket for a n external ke yboard to
function with Model H800.
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MCR Parameter Modification
This option is for users who need to customize the MCR parameters for a particular task. Some of the useful parameters include:
The selection of country code, other than the default English. The choice of track combinations. The preamble/postamble codes. The MCR parameters can be modified by using the supplied utility program.
The utility can be found on the CD that came with your system in the “Utilities” folder. The program name is msr_v12_win.zip. If you are upgrading and earlier system to include our MCR reader, then this utility can located on our website at
http://www.firich.com.tw/tech_drivers.htm in the section labeled as “MSR Utility”.
Unzip this file onto your system hard disk, in a folder of your choice. It will also create 3 subfolders named Disk1, Disk2, and Disk3. Change to the folder “Disk1” and run the “Setup.exe” program, and follow the simple onscreen instructions.
When the installation finishes, you will find that a new folder has been created in your “Program files” folder, labeled as “Decoder” with a subfolder named “S64 Decoder”.
Now change folder to C:\Program Files\Decoder\S64 Decoder and run the program named S64_cfg.exe”.
When the program has loaded please select the Magnic_Reader menu item as in the following picture. By using the 3 top items listed; Interface, Communication, and Miscellaneous, you will be able to alter many of the parameters associated with the MCR unit. When you have finished your modifications and are sure that they are set exactly how you want them to be, just click on the menu item Transmit to download the new parameter to the MCR unit. Please refer to the Help menu for any further assistance.
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VFD Customer Display Installation
An optional VFD customer display can be installed on the back of Model H800. A VFD customer display cannot be installed at the same time as a second LCD panel or second LCD touch panel.
Rear view with VFD attached
Installing a VFD
1. Turn off system power.
2. Make sure that JP1 and JP2 on secondary I/O board 9000PB270 are set correctly. Please refer to section “RJ45 connector for VFD customer display or second LCD touch screen”.
3. Install the VFD to the back of the main unit with 3 screws.
4. Connect the VFD RJ45 cable in the VFD port on the I/O panel.
5. Turn on VFD power switch, then turn on system power.
Note: If the VFD does not display correctly after an application is loaded, please refer to troubleshooting.
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CD-ROM Installation
1. Please make sure the IDE2 in the CMOS setup are enabled.
2. Turn off the power.
3. Plug CD-ROM cable to CD-ROM port.
Note: If the CD-ROM cannot be detected by the system, please refer to
troubleshooting.
Cash Drawer Installation
1. Before the cash drawer has been connected to Model H800, please make sure the drive voltage and cable pin assignment of the cash drawer is matched to the definition of the cash drawer port of Model H800. Please refer to page 54
Cash drawer RJ11 connector.
2. Plug cash drawer cable into cash drawer port.
Note: If the cash drawer cannot be detected by the system, please refer to troubleshooting.
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Cash Drawer Activation
Two cash drawers may be driven from this port. Driving voltage of the solenoid is DC+12V. Unlike previous models, the 4720 motherboard does not use a direct I/O port but instead is accessed via a super I/O chip. A test program and source code is supplied and can be found on the CD in \Utility\Cashdrawer. This test program is for all Windows O/S. To use the source code please study the readme.txt file in the same location. Hardware logic is as follows.
Allow Access to the port
Boot DOS and use Debug.exe (you must boot raw DOS and not use WIN2K/NT/XP) O 2E 87 ; This is the Super I/O access key (this is needs to be executed twice) O 2E 87 ; O 2E 07 ; This is the logical device access key O 2F 07 ; This is the logical device number (07 = GPIO port #1) O 2E F1 ; This allows access to the port registers bit7 - bit0 for reading and writing
To Open cash drawer number 1….
O 2F 01 ; This will power the cash drawer number 1 solenoid ON. Wait 200 milliseconds O 2F 00 ; This removes the power from the cash drawer solenoid.
To Open cash drawer number 2….
O 2F 02 ; This will power the cash drawer number 2 solenoid ON. Wait 200 milliseconds O 2F 00 ; This removes the power from the cash drawer solenoid.
There is only one input for the Cash Drawer Open Status Switch.
To read the Cash Drawer Open Status Switch for our Standard Cash Drawer
After Allowing Access to the port (above) I 2F ; Read port 2F bit7 – bit0 Check the state of bit4, if High the drawer is open, if Low the drawer is closed.
If your application requires 2 cash drawers and you need to know if one of the drawers are open then it will be necessary to link the “SW+” and “SW-“ of both cash drawers together. You will also need to modify both cash drawer switch wiring. You will need a soldering iron for this. Disassemble the cash drawers and move the Red wire that is attached to the “N.O.” (Normally Open) terminal onto the “N.C.” (Normally Closed) terminal. See the Cash Drawer RJ11 connector details in this manual for pin assignments. This will provide an “OR” type function. e.g. either Cash Drawer 1 is open “OR” Cash Drawer 2 is open.
To read the Cash Drawer Open Status Switch…for 2 modified Cash Drawers
After Allowing Access to the port (above) I 2F ; Read port 2F bit7 – bit0 Check the state of bit4, if Low a drawer is open, if High then both drawers are closed.
CMOS Setup
This Model H800 system has a FEB-4720 motherboard installed that uses AWARD BIOS. Please refer to the FEB-4720 M/B user's manual for a detailed description of BIOS CMOS setup.
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Model H800 comes with a variety of drivers for different operating systems. You will find 1 CD with Model H800. The CD has all the necessary drivers to setup Model H800.
Please follow this installation sequence exactly.
Model H800 Driver installation sequence: Chipset Driver -> VGA Driver -> LAN Driver -> Audio Driver -> USB Driver -> Touch Tools -> FIX
COM PORT Tools The reason to follow our sequence is that IRQ settings will be changed by Windows 2000 and XP
to non supported values, and you may encounter unnecessary problems later.
Intel Chip Set Driver Installation for all Windows Operating Systems
1. Insert the CD into your CD ROM Drive.
2. Open D:\
DRIVER\CHIPSET\INF folder
3. Double click Setup.exe
4. Click Next.
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5. Read the License Agreement and click Yes.
6. Click Next and the drivers for the Intel Chip set will install.
7. When the 'Setup COMPLETE' message appears click Finish to restart your computer.
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VGA Driver Installation
4720 uses only one chipset “852GME” that is capable of driving a single or dual panel display. Only one driver needs to be installed.
852GME driver installation Windows 98 & ME
1. Locate the VGA folder on the utilities CD.
2. Open D:\
DRIVER \GRAPHIC\INTEL\win9x folder
3. Run setup.exe.
4. Select Next to continue.
5. Select Next to continue.
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6. Read the License Agreement and click Yes.
7. Click Finish to complete the installation procedure and restart the system.
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8. When entering Windows, Windows will find new hardware. Insert Disk Open D:\
DRIVER \GRAPHIC\INTEL\WIN9X\WIN9X\ikch8xx.cat folder
Click OK
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852GME driver installation Windows 2000 & XP
1. Open D:\ DRIVER \GRAPHIC\INTEL\WIN2KXP folder.
2. Run setup.exe
3. Select Next to continue.
4. Select Next to continue.
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5. Read the License Agreement and click Yes.
6. Click Finish to complete the installation procedure and restart the system.
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Enable second LCD panel setting Windows 2000/Windo ws XP.
After you have installed the VGA driver you must adjust the settings.
3. Right click your mouse anywhere on the desktop then click properties.
4. Click the settings tab.
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5. Click Advanced.
6. Click Intel(R) Extreme Graphics.
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7. Click Graphics Properties.
8. Click Extended Desktop and select Notebook for primary device, monitor for secondary device.
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9. Click OK.
8. Select the second LCD panel. This is done either by clicking on the number 2 or selecting from the dropdown menu.
For the second LCD panel make sure that Extend my Windows desktop onto this monitor is selected.
9. Click Apply then click OK to finish the settings.
Note. During boot sequence “No Sync” will appear on the second LCD panel. The boot sequence can take a minute or so when a second LCD panel is installed.
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LAN Driver Installation
Realtek LAN Driver Installation Windows 98
1. Open Device Manger in the System Properties. Select PCI Ethernet Controller
Click Properties
2. Select the General tab. Click Reinstall Driver.
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3. Click Next.
4. Select Search for a better driver then the one your device is using now (Recommended). Click Next.
5. Select The updated driver [Recommended]. Click Next.
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6. Click Next.
7. Click Finish.
8. Click Yes to restart your computer.
Realtek LAN Driver Installation Windows 2000 and Windows XP
After Windows 2000 is installed the Realtek LAN driver will be automatically installed.
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Audio Driver Installation
Audio Driver Installation for all Windows Operating Systems.
1. Open D:\ DRIVER \AUDIO\WDM
2. double click Setup.exe.
3. Select Next to continue.
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Note: For Windows 2K. If you receive this warning message, please click Yes to continue.
Note: For XP If you receive this warning message, please click Continue Anyway.
4. Click Finish and restart the system.
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USB Driver Installation
USB 2.0 Installation for Windows 98 & ME
1. Open D:\ DRIVER \USB20\WIN9X
2. double click Setup.exe.
3. Read the License Agreement and click Yes.
4. Click Close
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USB 2.0 Installation for Windows 2000 and XP
For Windows 2000, SP4 must be installed for USB 2.0 support. For Windows XP, SP1 or SP2 must be installed for USB 2.0 support. Note, with lower version service packs only USB 1.1 is supported. This will be indicated in
the device manager as an exclamation icon (!) beside the USB device. Following service pack upgrade, it is NOT necessary to install the Intel USB 2.0 driver.
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ELO Touch Tools Installation
ELO Touch Tools Installation for Windows 98
1. Insert the Utility CD and locate the touch screen folder “D:\Utility\TOUCHSCREEN\ELO Touch\ELO Win 9X_me”.
2. Run Setup.exe
3. Click Next.
4. Read the “License Agreement” and click Yes if you accept it.
5. Select if you have one or two monitors and click Next.
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6. Select the COM port for the monitor. It is recommended that you select COM3 for primary touch screen and COM4 for second touch screen. Then click Next.
7. Wait until the ELO Touch Tools have been installed.
8. Select View ELO touch screen control panel and click Finish.
10. Click Yes to restart the system.
11. After the system finishes rebooting follow the directions to calibrate ELO Touch Tools.
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ELO Touch Tools Installation for Windows 2000 and Windows XP
1. Locate D:\Utility\TOUCHSCREEN\ELO Touch
2. Select the relevant ELO folder for the operating system that you are using.
Example. If you are installing for a Windows 2000 or XP then select Elo Touch 2K_XP
3. Run Setup.exe
4. Click Next
5. Check “Install serial Touch screen Drivers.” And Click Next.
6. Read the “License Agreement” and click Yes if you accept it.
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7. Select “Auto-detect Elo devices.” and click Next.
8. Select the COM port for the touch monitor. It is recommended that you select COM3 for
the touch screen, as this port is internally configured for touch operation.
9. Wait until the ELO Touch Tools have been installed.
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10. Select View ELO touch screen control panel and click Finish. IT MAY BE NECESSARY TO RESTART YOUR COMPUTER TO UTILIZE
YOUR TOUCHSCREEN FEATURES.
11. Click NEXT while this window appears after system finishs rebooting.
12. Click YES to restart your computer again. After the system finishes rebooting follow the directions to calibrate ELO Touch Tools.
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ELO Control Panel
This section explains the different options in the ELO control Panel.
General tab
The general tab allows you to:
¾ Change the COM port your touch screen is set to. ¾ Calibrate the touch screen with the Align button.
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Mode tab
The Buttons tab allows you to:
¾ Adjust all mouse emulation controls. ¾ Change cursor properties ¾ Enable or disable right mouse button utility.
Sound tab
The Sound tab allows you to:
¾ To change sound properties for ELO touch tools.
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Properties tab
The Diagnostics tab allows you to:
¾ View Controller Information.
About tab
The About tab displays Information about ELO Touchsystems
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TouchKit Tools Installation
TouchKit Tools Installation for all Windows Operating Systems
1. Locate D:\Utility\TOUCHSCREEN\TouchKit\Driver
2. Select the relevant eGalax folder for the operating system that you are using.
Example. If you are installing for a Windows 98 system, then select Win9x_Me. If you are installing under Windows 2000 or XP then select Win2000_XP
3. Run Setup.exe
4. Click Next
5. Click Next
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6. Click Next
7. Click Next
8. Click Next
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9. Click Yes
10. Click Finish to restart your computer again.
After the system finishes rebooting follow the directions to calibrate the Touch screen.
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TouchKit Control Panel
This section explains the different options in the TouchKit control Panel.
General tab
The general tab allows you to:
¾ Change the COM port your touch screen is set to. ¾ Calibrate the touch screen with the 4 pts Cal button.
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52
SSppeecciiffiiccaattiioonnss
System Configuration CPU (PGA 478)
Intel Pentium 4 / Celeron Processor, supports 400/533 MHz FSB
Bus speed
PCI: 33 MHz
DMA channels
7
Interrupt levels
15
Chipset
INTEL
®
852GME (GMCH).
Real-time clock
INTEL 82801DB (ICH4)
DRAM
One 184-pin DIMM socket to support DDR 266/333 SDRAM. The maximum memory is up to 1 GB.
VGA controller
Built-in AGP2.0 4X 3D graphics engine. Share system DDR SDRAM 32MB(max). Flat panel on-chip 852GM(852GME) Supports 18bit/24bit single pixel or 36bit/48bit dual pixel color LVDS TFT LCD.
Primary LCD Panel
12” TFT LCD Panel (800X600).
Primary Touch Panel
12” ELO 5-wire resistive touch panel or 12” Fujitsu 4-wire resistive touch panel.
CompactFlash Disk socket
Type I/II CompactFlash™ Disk. The Flash Disk provides 100% compatibility with (IDE2) hard disk.
HDD
Internal 3.5” 40GB hard disk drive (or above).
ATA/100 IDE interface
Up to four PCI Enhanced IDE hard drives. The ATA/100 IDE can handle data transfer up to 100 MB/s.
Hardware monitor
Built in to monitor power supply voltage and fan speed status
Watchdog timer
Software Programmable Reset generated when CPU does not periodically trigger the timer. Your can use INT15 to control the watchdog and generate a system reset.
Speaker
3 watt pedestal-integrated speaker.
Power
250 watt external power adapter.
I/O Port Serial Port
2 User available Com ports (COM1 & COM2). 2 System assigned Com ports (COM3 & COM4).
¾ COM3 for primary touch screen. ¾ COM4 for secondary touch screen or customer character
display.
Parallel Port
One Bi-directional Parallel Port Support ECP/EPP (IEEE1284).
USB port
Supports 4 USB 2.0 ports for future expansion (2*Internal, 2*External)
Cash drawer port
RJ11 Single/Dual Cashdrawer port ,12V actuation support.
Mouse Port
One PS/2 mouse port.
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Keyboard Port
One PS/2 keyboard port.
LAN Port
10/100Mbps Ethernet Controller Realtek RTL8139C.
VGA Port
Standard VGA Port for second LCD panel.
CD-ROM Port
Supports 24x Slim type external CD-Rom drive.
Audio Port
Integrated Sound Blaster compatible, AC97 Audio Codec.
Construction
Injection-Molded, Die-cast aluminum enclosure, spill resistance.
Optional Features Customer display
Integrated VFD/LCD customer display.
Magnetic card reader
Integrated Single/Dual/Triple Track MCR.
FDD
External USB Floppy disk drive.
CD-ROM
External 24X slim type CD-ROM drive.
Second LCD Panel
Optional 12” TFT LCD Panel.
Second Touch Panel
Optional 12” ELO 5-wire resistive touch panel.
Operating temperature Operating
temperature
0 ~ 35
(*CPU needs Cooler & silicone heat sink paste*)
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I/O board Configuration
The main I/O board 9000PB0560 connects the primary I/O ports to the mainboard. Including: DC power input, COM1 and COM2, LPT1, PS/2 mouse, audio, cash drawer port, USB and LAN port.
9000PB0560 I/O Board Pin Definition
CON101 System DC power connector
PIN No. Description
1
DC +12V
2
+5SB
3
DC+12V
4
GND
5
DC+12V
6
GND
7
NC
8
DC +5V
9
DC +5V
10
DC+12V
11
GND
12
GND
13
PSON
14
NC
CON10 DC power connector for Mainboard
PIN No. Description
1
DC +5V
2
DC +5V
3
+5SB
4
DC +12V
5
PSON
6
GND
7
GND
9000PB0560
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8
GND
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CON7 Cash drawer RJ11 connector
PIN No. DESCRIPTION
1
FG (Frame Ground)
2
L1- (Pulse to 0V for 200ms to activate solenoid 1)
3
SW+ (One side of the cash drawer switch)
4
DC +12V (L1+/L2+)(Common to both solenoids)
5
L2- (Pulse to 0V for 200ms to activate solenoid 2)
6
SW- (The other side of the cash drawer switch)
CON3 parallel port LPT1 D-SUB25 connector
PIN No. Description PIN No. Description
1
PRT_STB#
2
PRT_D0
3
PRT_D1
4
PRT_D2
5
PRT_D3
6
PRT_D4
7
PRT_D5
8
PRT_D6
9
PRT_D7
10
PRT_ACK#
11
PRT_BUSY
12
PRT_PE
13
PRT_SLCT
14
PRT_AED#
15
PRT_ERR#
16
PRT_INIT#
17
PRT_SLIN
18
GND
19
GND
20
GND
21
GND
22
GND
23
GND
24
GND
25
GND
CON8 PS/2 mouse connector
PIN No. Description
1
Mouse_DATA
2
NC
3
GND
4
+5V
5
Mouse_CLK
6
NC
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CON13 Audio line output EAR connector
PIN No. DESCRIPTION
1
EAROUT-L
2 3
GND
4 5
EAROUT-R
CON2 RJ45 LAN connector
PIN No. Description
1
LAN_TX+
2
LAN_TX-
3
LAN_RX+
4
LAN_L45
5
LAN_L45
6
LAN_RX-
7
LAN_L78
8
LAN_L78
CON4&CON41 RS232 port COM1 and COM2 D-SUB connector
PIN No. Description
1
DCD
2
SIN
3
SOUT
4
DTR
5
GND
6
DSR
7
RTS
8
CTS
9
RI/DC output (RI is the default setting)
PIN9 signal can be selected as standard RI or DC power output depending on the JP2 and JP3 jumper settings. The default settings are for RI.
Attention: For devices using external power supplies and connected through PIN9 of COM1 or COM2, JP2 and JP3 should be open.
JP3 Description
1-2
PIN9 of COM1=DC +12V
3-4
PIN9 of COM1=RI (Default setting)
5-6
PIN9 of COM1=DC +5V
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JP2 Description
1-2
PIN9 of COM2=DC +12V
3-4
PIN9 of COM2=RI(Default setting)
5-6
PIN9 of COM2=DC +5V
CON5 USB port
PIN No. Description PIN
No.
Description
1
+5V
2
+5V
3
USB_0-
4
USB_1-
5
USB_0+
6
USB_1+
7
GND
8
GND
CON1 I/O Bus connector
PIN No. Description PIN No. Description
1
EAROUT_L
2
DIO_IN00
3
DIO_OUT01
4
DIO_OUT00
5
COM4_DTR
6
COM4_DSR
7
COM4_RTS
8
COM4_CTS
9
EAROUT_R
10
COM4_SOUT
11
COM2_CTS
12
COM2_RI
13
COM2_DSR
14
COM2_RTS
15
COM2_SOUT
16
COM2_DTR
17
COM2_DCD
18
COM2_SIN
19
COM1_CTS
20
COM1_RI
21
COM1_DSR
22
COM1_RTS
23
COM1_SOUT
24
COM1_DTR
25
COM1_DCD
26
COM1_SIN
27
PC_CLK
28
PC_DATA
29
MOUSE_CLK
30
MOUSE_DATA
31
USB_1+
32
USB_1-
33
USB_0+
34
USB_0-
35
COM4_SIN
36
PRT_STB#
37
PRT_D0
38
PRT_D1
39
PRT_D2
40
PRT_D3
41
PRT_D4
42
PRT_D5
43
PRT_D6
44
PRT_D7
45
PRT_ACK#
46
PRT_PE
47
PRT_BUSY
48
PRT_SLCT
49
PRT_AED#
50
PRT_ERR#
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51
PRT_INIT#
52
PRT_SLIN
53
LAN_L78
54
LAN_L78
55
LAN_L45
56
LAN_L45
57
LAN_TX+
58
LAN_RX+
59
LAN_TX-
60
LAN_TX+
CON9 PS/2 keyboard signal and DC power connector
An 8 wire cable connects to the secondary I/O board 9000PB0270 CN8, this supplies power for the 2
nd
LCD panel, VFD customer display and PS2 keyboard.
PIN No. Description
1
KB-DATA
2
KB-CLK
3
+5V
4
+5V
5
GND
6
GND
7
+12V
8
+12V
CON12 Internal keyboard connector for magnetic card reader
A 6 wire cable connects to the small MCR connector board. For an external keyboard to function with Model H800 a loopback or an MCR must be installed on the MCR connector board.
PIN No. Description
1
+5V
2
KB-CLK from MCR board
3
PC-CLK To M/B
4
KB-DATA from MCR board
5
PC-DATA To M/B
6
GND
P3 DC 12V CPU Power Source
A 4 wire cable connects to the CN2 of M/B, this supplies DC +12V power for the CPU.
PIN No. Description
1
12V
2
12V
3
GND
4
GND
5
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9000PB0270 I/O Board Pin Definition
The 9000PB0270 secondary I/O board includes external CD-ROM port, 2nd LCD/VGA port, 2nd LCD DC power, PS/2 Keyboard, and COM4/VFD ports.
CN2 External CD ROM connector
PIN No
Description PIN
No
Description
1
IDE RESET
2
GND
3
DATA7
4
DATA8
5
DATA6
6
DATA9
7
DATA5
8
DATA10
9
DATA4
10
DATA11
11
DATA3
12
DATA12
13
DATA2
14
DATA13
15
DATA1
16
DATA14
17
DATA0
18
DATA15
19
GND
20
GND
21
IO WRITE
22
ADDR2
23
IO READ
24
ADDR1
25
HD READY
26
ADDR0
27
IRQ14
28
HDD SELECT0
29
GND
30
HDD SELECT1
31
VCC
32
VCC
33
LINE-L
34
VCC
35
GND
36
LINE-R
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CN5 2nd LCD/VGA connector
PIN No. Description
1
RED
2
GREEN
3
BLUE
4
NC
5
GND
6
GND
7
GND
8
GND
9
NC
10
GND
11
NC
12
SM DATA
13
SM CLK
14
V-SYNC
15
H-SYNC
CN9 DC power output for 2nd LCD panel
PIN No. Description
1
NC
2
GND
3
+5V
4
+12V
CN10 PS/2 keyboard connector
PIN No. Description
1
KB-DATA
2
NC
3
GND
4
+5V
5
KB-CLK
6
NC
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CN6 RJ45 connector for VFD customer display or second LCD touch screen.
The port can be used for either a VFD customer display or second LCD touch screen. Since VFD and second touch screen controller need different DC power (VFD needs DC +12v, touch screen controller needs DC +5v) the jumpers need to be set accordingly. Please see below for the proper jumper settings for each.
Mode1 RJ45 connector used for VFD
JP1 JP2
1-2
Short (+12V)
1-2
Short
3-5
Short
4-6
Short
PIN No. Description
1
COM4_SIN
2
COM4_SOUT
3
COM4_DSR
4
COM4_DTR
5
GND
6
GND
7
+12V
8
+12V
Mode2 RJ45 connector used for touch screen (factory default setting)
JP1 JP2
2-3
Short (+5V)
1-3
Short
2-4
Short
PIN No. Description
1
COM4_SIN
2
COM4_SOUT
3
COM4_DSR
4
COM4_DTR
5
COM4_RTS
6
GND
7
COM4_CTS
8
+5V
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CN1 44PIN 2.00mm IDE connector connects to the mainboard secondary IDE
connector CN3
PIN No. Description PIN No. Description
1
RESET#
2
GND
3
DATA 7
4
DATA 8
5
DATA 6
6
DATA 9
7
DATA 5
8
DATA 10
9
DATA 4
10
DATA 11
11
DATA 3
12
DATA 12
13
DATA 2
14
DATA 13
15
DATA 1
16
DATA 14
17
DATA 0
18
DATA 15
19
GND
20
N/C
21
IDE DRQ
22
GND
23
IOW#
24
GND
25
IOR#
26
GND
27
IDE CHRDY
28
GND
29
IDE DACK
30
GND
31
INTERRUPT
32
N/C
33
SA 1
34
N/C
35
SA 0
36
SA 2
37
HDC CS0#
38
HDC CS1#
39
HDD ACTIVE#
40
GND
41
+5V
42
+5V
43
GND
44
+5V
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CN4 2nd VGA 2x8 PIN header connector connects to the mainboard CN6
PIN No. Description
1
RED
2
GREEN
3
BLUE
4
NC
5
GND
6
GND
7
GND
8
GND
9
NC
10
GND
11
NC
12
SM DATA
13
SM CLK
14
V-SYNC
15
H-SYNC
CN7 COM4 2x5 PIN header connector connects to the mainboard CON22
Pin No. Description PinNo. Description
1
COM4_DCD
2
COM4_DSR
3
COM4_SIN
4
RTS
5
COM4_SOUT
6
CTX
7
DTR
8
RI
9
GND NC
10
CN8 PS/2 keyboard signal and DC power connector
An 8 wire cable connects to the primary I/O board 9000PB0560 CON9, to receive power for the 2
nd
. LCD panel, VFD and PS/2 keyboard.
PIN No. Description
1
KB-DATA
2
KB-CLK
3
+5V
4
+5V
5
GND
6
GND
7
+12V +12V
8
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65
CChhaapptteerr 44
TTrroouubblleesshhoooottiinngg
Please note that the following troubleshooting guide is designed for people with strong computer hardware knowledge such as System Administrators and Engineers.
Power is on, but there is no Panel Display
A) Check that the external power adapter LED is on when the power adapter power switch
is in the on position.
B) Check that the Power and CPU fans are running when system power is on.
B-1) Check whether the ATX power switch cable is properly connected to mainboard
J40 (Please refer to 4720 User’s guide).
B-2) Check that the power cable is connected properly between 9000PB0560
primary I/O board CON10 and mainboard J2.
B-3) Check the 12V CPU Power cable is connected properly between P3 of I/O
board 9000PB0560 to J13 on the motherboard.
C) Please ensure that the IDE cable is properly connected to the HDD and the red stripe on
the ribbon cable is aligned with PIN 1 on the IDE connector of HDD.
D) Reset CMOS DATA by shorting mainboard JP2 PIN3 and PIN2 for a few seconds
(Please refer to 4720 User’s guide).
E) Check if the system is beeping.
E-1) A single long repeated beep indicates that a DRAM error has occurred. Make
sure DRAM is properly installed or replace DRAM.
E-2) One short beep after power on, means the system board is OK, but the LCD
panel or onboard VGA interface could be defective. E-2-1) Check CMOS Setup/Advanced Chipset Features/Panel Number is set
to 800x600 resolution. Note. If this setting has been accidentally set to a resolution higher than 800x600 you will need to attach an external monitor to the VGA port to be able to see the CMOS Setup screen. Also check Boot Display = CRT+LVDS
E-2-2) Check the inverter cable is connected properly between the LCD
connector board and motherboard J37.
E-2-3) Check the cable between the LVDS connector on motherboard J38 and
the 1
st
LCD connector board is connected properly.
E-2-4) The 1st LCD connector board could be defective. E-2-5) The connection between the 1
st
LCD connector board and the LCD
panel is not connected properly or LCD cable could be defective.
E-2-6) The Inverter cannot produce backlight.
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PEB-4720 Main Board
E-2-7) The LCD panel could be defective.
To check where the problem could be:
Please connect the CRT VGA monitor to the 2nd LCD VGA port. If the CRT monitor display is normal, one of the problems above is occurring, otherwise it could be the mainboard is not functioning properly.
Cannot Detect HDD
A) IDE cable is not connected properly to mainboard IDE0 Port or it could be defective. B) HDD power cable is not connected properly to the I/O board or it could be defective. C) Check CMOS setup, set IDE HDD to Auto detect. D) On-board IDE port could be defective.
Primary Touch Panel Does not Work
A) Check CMOS settings, COM3 needs to be “Enabled”. The correct settings are “3E8h”
and “IRQ10”.
B) Check that there are no conflicts between COM3 IRQ10 and any other devices. C) Check that the ELO driver has been properly installed, or try to re-install again (Please
refer to the ELO driver installation).
D) Check that the ELO controller on COM3 has been detected during the ELO driver
installation. If yes, than check that the flat cable from the ELO touch screen has been properly connected to the ELO controller (Attention: Pin1 mark should be on the same side as the ELO controller).
E) Check that the ELO controller Green LED is blinking?
If no, there is no DC+5V support for the ELO controller from the mainboard. E-1) Check the mainboard JP10 jumper settings. The correct jumper settings for the
primary Touch screen are:
JP10
E-2) Check that the COM3 cable is properly connected between mainboard J42 and
the Touch screen controller .
F) Touch screen controller could be defective or the touch panel could be defective.
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ELO Touch Panel Cannot Calibrate Correctly
A) Please replace the ELO controller, and re-calibrate. If this works, change back to the
original ELO controller, and re-calibrate.
B) If the ELO touch panel still cannot calibrate correctly after changing to a new ELO
controller, the touch panel may be not installed properly or it could be defective.
Second LCD Panel is Not Functioning Properly
A) Check that the VGA driver 852GME is installed properly (Please refer to the VGA driver
installation section).
B) Connect a VGA CRT monitor to the VGA2 connector, if there is a display, then the
second LCD panel could be defective or is not installed properly.
B-1) Please check that both the VGA signal cable and second LCD power cable are
connected properly (Shut the power off before connecting the 2 above mentioned cables).
B-2) Check that the VGA cable is connected to A/D board CN2. Or it could be
defective.
B-3) Check that the LCD signal cable is properly connected to A/D board CN8 and
LCD panel. Or it could be defective. Please re-connect both ends of the LCD signal cable in the correct location. Or
replace with a new cable.
B-4) There will be no backlight if the is inverter is defective.
C) Check that the 10 PIN VGA cable is connected to mainboard J10 and 9000PB0270
secondary I/O board CN4 properly.
D) The mainboard VGA chip could be defective. E) The 9000PB0270 secondary I/O board could be defective.
Second Touch Screen is Not Functioning Properly
A) Check CMOS settings, COM4 needs to be “Enabled”. The correct settings are “2E8h”
and “IRQ11”.
B) Check that there are no conflicts between COM4 IRQ11 and any other devices. C) Check that the ELO driver has been properly installed. Or try to re-install again (Please
refer to the ELO driver installation). D) Check that the ELO controller on COM4 has been detected during the ELO driver
installation. If yes, then check that the flat cable from the ELO touch screen has been properly connected to the ELO controller.
(Attention: Pin1 mark should be on the same side as the ELO controller).
E) Check that the ELO controller Green LED is blinking.
If no, there is no DC+5V support for the ELO controller from the mainboard.
E-1) Check the 9000PB0270 secondary I/O board JP1 and JP2 jumper settings. The
correct jumper settings for the 2
nd
Touch screen are:
JP1 PINs 2-3 shorted. JP2 PINs 1-3, PINs 2-4 shorted.
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E-2) Check that the RJ45 cable from the 2nd Touch panel is connected properly to the
COM4/VFD port.
E-3) Check that the COM4 cable is properly connected between 9000PB0270
secondary I/O board CN7 and mainboard J43.
F) ELO controller could be defective or the ELO Touch panel could be defective.
PS/2 Keyboard is not Functioning Normally
A) Make sure the keyboard is properly connected to the PS2 keyboard port before the
system is powered up. If the keyboard is connected after Windows2000 has been booted, the keyboard will not work.
B) Check that the LED on the keyboard goes on then off after power on. If yes, the
keyboard is getting power correctly. If not, the F4 fuse on the 9000PB0270 secondary I/O board could be faulty.
C) If the MCR is not required. Please make sure the loopback is plugged into the MCR
connector board.
D) Check that the 8 wire cable has been properly connected between 9000PB0270
secondary I/O board CN8 and 9000PB0560 primary I/O board CON9.
E) Check that the 6 wire cable has been properly connected between the MCR connector
board and 9000PB0560 primary I/O board CON12.
The 9000PB0560 primary I/O board CON12 cable can be removed. Then short PINs 2­3 and PINs 4-5, if the keyboard works normally, the cable or MCR connector board could be defective.
F) Check that mainboard J31 PINs 2-3 and PINs 4-5 are shorted. G) Check that the 60PIN I/O bus cable is properly connected. H) The mainboard could be defective.
MCR is not Functioning Properly
A) Check if the green MCR LED is on.
A-1) Check if the MCR is properly connected to the MCR connector board on main
system.
A-2) Make sure the 6 wire cable is properly connected between 9000PB0560 primary
I/O board CON12 and the MCR connector board.
A-3) The MCR connector board could be defective. A-4) The MCR module could be defective.
B) If the keyboard is connected to the keyboard connector, and functions correctly, then the
MCR module could be defective.
C) For an MCR to work under Windows2000 or Windows XP, the keyboard must be
connected prior to booting the system.
VFD Display is not Functioning Properly
A) Ensure that COM4 is enabled in the CMOS setup, and data is written to COM4 in the
application.
B) Check if there is any display when system power is ON, if the screen is blank, please
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follow the steps below.
B-1) Make sure the power switch on the VFD display is on before powering the main
system.
B-2) Make sure that the 9000PB0270 secondary I/O board JP1 & JP2 jumper settings
are correct. The proper settings are:
JP1 PINs 1-2 shorted JP2 PINs 1-2, PINs 3-5 and PINs 4-6 shorted
B-3) Fuse F1 on the 9000PB0270 secondary I/O board could be faulty
C) Check if the 10pin cable is properly connected between 9000PB0270 secondary I/O
board CN7 and mainboard J43.
D) The 9000PB0270 secondary I/O board could be defective. E) The on-board COM4 could be defective.
External CD-ROM is not Functioning Properly
A) Make sure IDE2 is set to “AUTO” in the CMOS setup. B) If compact flash memory is installed, remove it and try again. C) Make sure the CD-ROM cable is properly connected to the CD-ROM port of I/O panel
and the CD-ROM drive. This must be done with the system power off.
D) Check that the 44pin cable is properly connected between 9000PB0270 secondary I/O
board CN1and mainboard J9.
E) The CD-ROM could be defective. F) The 9000PB0270 secondary I/O board could be defective. G) The on board IDE1 Port could be defective.
LAN is not Functioning Properly
A) Check if the LAN driver is installed properly. (Please refer to the LAN driver installation). B) Check if there are any IRQ conflicts. C) Check if the RJ45 twisted pair cable is properly connected. D) Check if the 60pin I/O bus cable is properly connected. E) The 9000PB0560 primary I/O board could be defective. F) The on board LAN chip could be defective.
COM1, COM2 and LPT1 are not Functioning Properly
A) Check if the I/O ports are enabled in the CMOS setup. B) Check if there are any IRQ conflicts. C) Check if the 60pin I/O bus cable is properly connected. D) The 9000PB0560 primary I/O board could be defective. E) The mainboard could be defective.
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Cash Drawer Port is not Functioning Properly
A) Make sure the pin assignment matches between the cash drawer and the RJ11 cash
drawer port.
B) Use the supplied cash drawer utility program to test the digital i/o port is functioning.
Check that Pins 2 & 5 of the RJ11 connector go low (gnd) when cash drawer 1 & 2 are exercised.
C) Check if the 60pin I/O bus cable is properly connected. D) The 9000PB0560 primary I/O board could be defective. E) The mainboard could be defective.
USB device is not Functioning Properly
A) Ensure that the USB controller is “enabled” in the CMOS setup. B) Check if the 60pin I/O bus cable is properly connected. C) Fuse F2 on the 9000PB0560 primary I/O board could be faulty. If so no power can
supply the USB port.
D) The mainboard or 9000PB0560 primary I/O board could be defective
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