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T41SW
User Manual
27 pgs1.88 Mb0

One Talk T41SW User Manual

One Talk T41SW IP desk phone user guide
vzw.com/support/one-talk/
User guide
Contents
Viewing E911 location information ................................................................................................................................................4
Configuring Wi-Fi via phone user interface..............................................................................................................................5
Hardware components .......................................................................................................................................................................6
Navigating the display .........................................................................................................................................................................7
Indicators and notifications ..............................................................................................................................................................7
About Basic settings ........................................................................................................................................................................... 7
Language preferences .......................................................................................................................................................................7
Time and date .........................................................................................................................................................................................8
Display settings ......................................................................................................................................................................................8
Sound settings ........................................................................................................................................................................................8
Line keys ....................................................................................................................................................................................................9
Speed dial configuration of a line key .........................................................................................................................................9
Intercom key setup ...............................................................................................................................................................................9
Using the Intercom key .......................................................................................................................................................................9
Voice Mail setup ...................................................................................................................................................................................10
Make outgoing calls ...........................................................................................................................................................................10
Manage multiple lines .......................................................................................................................................................................10
Receive incoming calls .....................................................................................................................................................................10
Ignore a call. ...........................................................................................................................................................................................10
End a call .................................................................................................................................................................................................10
Hold a call ................................................................................................................................................................................................ 11
Resume a call ......................................................................................................................................................................................... 11
Mute/unmute your phone’s microphone. .................................................................................................................................. 11
Redial .........................................................................................................................................................................................................11
Redial last number ............................................................................................................................................................................... 11
Block a call. ............................................................................................................................................................................................. 11
Bridge Line ............................................................................................................................................................................................. 12
Call Barge ...............................................................................................................................................................................................12
Remote Group Pickup .......................................................................................................................................................................13
Call Forwarding .................................................................................................................................................................................... 13
Call Move ................................................................................................................................................................................................. 13
Call Park and Retrieve ......................................................................................................................................................................13
User guide
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Conference calling .............................................................................................................................................................................14
Do Not Disturb ...................................................................................................................................................................................... 14
Transferring calls .................................................................................................................................................................................14
View Call History. ................................................................................................................................................................................. 15
Delete an individual call log. ........................................................................................................................................................... 15
Delete all or a subset of all call logs. ......................................................................................................................................... 15
Blacklist a number from your Call History/remove a number from your blacklist. ..............................................15
Local Directory ..................................................................................................................................................................................... 15
Groups ...................................................................................................................................................................................................... 17
For hearing-impaired users ............................................................................................................................................................21
For vision-impaired and blind users .......................................................................................................................................... 22
For mobility-impaired users ........................................................................................................................................................... 22
Important customer information.......................................................................................................................................................23
WEEE warning ..................................................................................................................................................................................... 23
Copyright ................................................................................................................................................................................................23
Warranty ................................................................................................................................................................................................. 23
Important 911 emergency response information ................................................................................................................23
Declaration of conformity ..............................................................................................................................................................24
CE mark warning ................................................................................................................................................................................ 24
Part 15 FCC Rules .............................................................................................................................................................................. 24
Class B digital device or peripheral...........................................................................................................................................24
Important safety precautions ....................................................................................................................................................... 24
Danger–electric shock and fire ................................................................................................................................................... 24
Learn more: ....................................................................................................................................................................................................24
User guide
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User guide
Welcome
The Verizon T41SW IP desk phone is a Voice-over-IP (VoIP) business phone with nine programmable line keys. The desk phone and the line keys support the integrated service features of One TalkSM from Verizon. The T41SW features work the same way on your desk phone, smartphone and tablet computers.
Initial setup
If your T41SW desk phone was not connected and set up by your IT account administrator, verify the following with your administrator:
1. You have a One Talk number
2. Your user information has been updated in the One Talk Admin Portal with your 911 address and email address
3. Your number has been included in any business group features
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet) or Power over Ethernet (PoE). Your system administrator will advise you which to use.
Network
Connect the included standard Ethernet cable (or other standard Ethernet cable) between the internet port on the phone and the port on the wall or on your PoE-capable switch/ hub device.
Startup
After your phone is powered on, the system boots up and performs the following steps:
Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings by default.
Automatic Phone Initialization
When your One Talk phone is connected to the network and powered on, it will automatically start the initialization process. The LCD screen displays “Initializing, please wait during this process.” The phone finishes the initialization by loading the saved configuration.
The desk phone is ready for use.
Viewing E911 location information
Enhanced 911 (E911) is a location technology that enables emergency responders to know the geographical location of a caller who dials 911. Your One Talk account administrator will configure your location. Contact your administrator if your E911 address is missing or inaccurate.
Note: This device will not function unless an initial E911 address has been added.
To view your 911 address, press the Address line key to the right of the LCD screen.
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Configuring Wi-Fi via phone user interface
To access Basic settings:
1. Press the Menu soft key while the phone is idle
User guide
2. Use the Enter to select
3. Select the Basic setting and press the Enter soft key
4. Scroll to Wi-Fi and press Enter
5. Press the Switch soft key to turn Wi-Fi on
6. Press the Save soft key. The phone will automatically search for available wireless Wi-Fi networks in your area
7. Select an available wireless network from the list of available networks
8. Press the Connect soft key to connect to the wireless network
9. If the network is secure, enter its password in the Password field and then tap the OK soft key
keys to navigate to Settings and press
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Getting to know your desk phone
Hardware components
User guide
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2
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Item Description
Displays info about calls, messages, soft keys, time, date and other relevant data, such as:
• Caller ID
1 LCD screen
• Call duration
• Icons
• Missed call and second incoming caller
• Prompt text
information
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4
5
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Item Description
5 Speakerphone key Toggles unit into hands-free speakerphone mode
6 Volume key
7 Keypad
Adjusts the volume of the handset, headset, speaker and ringer
Provides the digits, letters and special characters in context-sensitive applications
2 Power indicator LED
3 Line keys
Mute key Toggles to indicate whether a feature is muted or not
Headset key
44
Message key Accesses your voicemail messages
Redial key Redials a previously dialed number
Indicates the status of phone power and some phone features (such as whether they are on or o)
Can be programmed to activate up to three accounts and have phone features assigned to them
Toggles to indicate whether the phone is in headset mode or not
Allows you to scroll through the displayed information
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9 Soft keys Can be customized as shortcuts to specific features
Confirms actions or answers incoming calls
Cancels actions or rejects incoming calls
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User guide
Navigating the display
Indicators and notifications
LED light status:
Power indicator LED
LED status indicator
Solid red The phone is initializing.
Fast flashing red The phone is ringing or downloading configuration files.
Slow flashing red The phone is receiving a voicemail message.
O The phone is not in use.
What it means
Customizing your desk phone
About Basic settings
Setup and preference options for the following can be found in the Basic settings menu:
• Language preferences
• Time and date
• Display settings
• Ringtone and keypad sound settings
To access Basic settings:
1. Press the Menu soft key while the phone is idle
2. Use the keys to navigate to Basic settings and press to select
Language preferences
The default language on the phone’s user interface is English.
To change the language of the phone interface:
1. Press the Menu soft key to open the main menu
2. Use the keys to navigate to and select Settings
3. Use the keys to navigate to and select Basic
Line key LED
LED status indicator
Solid green The line is in use on current device.
Solid red The line is in use but on another device.
Slow flashing red The line has been placed on hold from another device.
Fast flashing green The line is receiving an incoming call.
Slow flashing green The call is placed on hold from current device.
O The line is inactive.
What it means
4. Use the keys to navigate to and select Language
5. Scroll to your preferred language, highlight it and select it
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User guide
Time and date
Time and date are displayed in the middle of the status bar. You can also set your preferred formats for displaying time and date in the Time & Date settings screen. The phone is defaulted to SNTP so as to synchronize the time zone with the provided 911 address.
To navigate to the Time & Date settings screen:
1. Press the Menu soft key to open the main menu
2. Select Settings
3. Use the keys to navigate to Basic settings and press to select
4. Scroll to Time & Date and press to select
To configure the time zone to synchronize with the address entered in the Admin Portal (SNTP):
1. From the Basic settings screen, highlight Time & Date and
press
2. Scroll
3. Press the Save soft key to accept the changes
To set time and date format preferences:
1. From the Basic settings screen, scroll
2. Scroll to Time & Date Format and press to select
3. Scroll to select Hour, Clock or Date format.
Format and press to select
your preferred formats
To change the format, press to find, highlight and select desired format. Press the Save soft key to accept the changes
to SNTP settings and press to select
to Time & Date
Display settings
To change backlight duration:
You can set the time duration for the backlight of your desk phone as Always ON, Always OFF or several other options. For example, you can have your display switch to low-light mode after a period of inactivity. You can also turn o the backlight completely when inactive. To set backlight levels and duration of inactivity before switching to low light or turning the backlight o:
1. From Display settings, scroll to Backlight and press
to select
2. Scroll
following to choose your preferred time: Always ON,
Always OFF, 15 sec, 30 sec, 60 sec, 120 sec, 300 sec, 600 sec or 1800 sec
3. Press Save
to Backlight Active Time and select one of the
Sound settings
Call volume
Press of the receiver when you are on a call (using the handset, speakerphone or headset).
Ringer volume
Press of the ringer when the phone is idle.
Ringtones
1. From Sound settings, scroll to select
2. Highlight the desired line
3. Press
If there are multiple lines on the desk phone, you can elect to assign one ringtone for all lines by selecting Common AES or assign a dierent ringtone for each line
4. Scroll
Save soft key to select
Keypad tones (key tones)
Keypad tones, or key tones, give you the option of hearing sounds each time you depress a key on the keypad. To activate key tones:
1. From Sound settings, scroll
highlight it to select it
2. Use the Switch soft key to enable or disable Key tones, and
press the Save soft key to accept the changes
on the phone console to adjust the volume
on the phone console to adjust the volume
to Ringtone and press
then select the desired ringtone and press Save.
to preview ringtone options and press the
to Key tones and
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User guide
Line keys
Your T41SW comes with nine configurable line keys. You can use them to create one-button speed dials for frequently dialed numbers.
1
2 3
To view all lines, press the screen to toggle to additional line key pages.
pages key on the idle
Speed dial configuration of a line key
To configure a speed dial key:
1. Press and hold an unused line key (for about five seconds)
2. Use of line keys available until you locate Speed Dial
3. Scroll
• Account ID: Select the phone line to associate with
this line key
• Label: Enter the name you would like displayed on the
line key label
• Value: Enter the phone number you would like this line
key to dial
4. Press the Save soft key to accept your changes
You can now use this line key to speed dial this contact.
or the Switch soft key to scroll through the type
to complete each of the following fields:
Intercom key setup
1. From the Home screen, press and hold an empty soft key
You will get a prompt to enter the extension number if left blank.
Using the Intercom key
General information:
• If you attempt to use speed dial to dial the extension needed for an intercom call, your phone will display an error message. You must enter the extension manually if no extension is defined in the Intercom line key
• Intercom calls do not have a standard ring. You’ll hear a beep, and the intercom call will be auto-answered
• Desk phones with the Do Not Disturb (DND) feature enabled do not receive intercom calls. If no other desk phones share the One Talk phone number, the intercom call is directed to Voice Mail
• If there are additional desk phones sharing the same One Talk phone number (where DND is not enabled), those devices receive the intercom call. There is no way to tell which desk phone will receive the intercom call if multiple desk phones are sharing the same One Talk phone number
2. From the Type field, press the Intercom soft key
3. Enter the appropriate information then press the Save soft key:
• Label
• Value (extension number)
To use a dedicated Intercom line key when extension is not defined:
1. From the Home screen, press the Intercom soft key
2. Enter the target extension for Intercom, then press the Send soft key
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