Important Legal Information........................................21
Introduction
Support
This guide provides you with the information you need to get
started. For more information and additional support, please visit
www.T-Mobile.com/support where you can:
• Review your phone’s User Manual and troubleshooting FAQs.
• View the latest troubleshooting solutions in the Support
Forums or ask a question of your own.
Account information
Be sure to access your account at My.T-Mobile.com to check your
minutes, pay your bill, upgrade your phone, change your rate plan
and contact customer service.
You can also access account and device information from your
phone in the T-Mobile app.
From your home screen, tap T-Mobile.
Note: Some content and illustrations may differ from your device
depending on the region, service provider, software version, or OS
version, and are subject to change without prior notice.
Note: This device is not suitable for people who have a visual
impairment due to the touchscreen keyboard.
Service
If you are a new T-Mobile ® customer and your service has not
yet been activated, call Customer Care at 1-800-937-8997 and a
T-Mobile Activations representative will assist you.
You will need the following information when activating
service:
• Service Agreement and agent code on your Agreement.
• Your name, home address, home phone number, and billing
address.
• Your Social Security number, current driver’s license number,
and date of birth for credit check purposes.
• Your choice of T-Mobile plan and services (see http://www.t-mobile.com/ for the latest plan information).
• Nano SIM serial number and IMEI number(located on the box
barcode label).
Service or use is your agreement to T-Mobile’s Terms and
Conditions. T-Mobile requires Arbitration of Disputes unless,
1
for new customers, you opt-out within 30-days, or for existing
customers, you previously opted out. Failure to activate service
within 30-days from purchase will also be considered acceptance.
For details, see T-Mobile’s Terms and Conditions at
www.T-Mobile.com/terms-conditions.
Wi-Fi Calling
Wi-Fi Calling can improve your coverage by allowing you to
make phone calls over a Wi-Fi network (when a Wi-Fi network is
available).
To use Wi-Fi Calling, please use the SIM card shipped with your
device. A different SIM card may not work with the Wi-Fi Calling
feature.
Important!
You must also have a 9-1-1 emergency address registered with
your account. Log into your account at http://www.t-mobile.com/.
Go to your prole, click Line Settings and select to edit your E911
Address. Check periodically to ensure your address is always up to
date.
Note: Corporate accounts may require administrator assistance for
9-1-1 Address registration.
To enable/disable Wi-Fi Calling
Swipe up > Settings ( ) > Wi-Fi & internet , then tap the switch to
turn it on.
To change the calling preference for Wi-Fi
Calling
1. Swipe up > Settings ( ) > Wi-Fi & internet .
2. Tap Calling preference and choose the preferred mode.
2
Device Layout
Front View
Volume
Buttons
Nano SIM Tray
This USB Type-C port supports standard
Camera
Bottom Speaker
USB Type-C earphones.
Top Speaker
In-Display
Fingerprint
Sensor
3
Back View
Laser Focus
Telephoto Lens
Top Microphone
Ultra Wide-Angle
Lens
Wide-Angle Lens
Dual LED Flash
Alert Slider
Bottom Microphone
The Alert Slider is a toggle switch located on the upper edge of
your phone. Effortlessly toggle between 3 notication proles
without taking your phone out of your pocket.
Silent
Disables all sound & vibration for
notications and calls
(alarms will still be enabled)
Vibrate
Disables all sound for
notications and calls
4
(alarms will still be enabled)
Ring
Allows sound & vibration for
all notications and calls
Installing the SIM Card
Insert the SIM (Subscriber Identity Module) card provided to start
using the device.
1. Insert the ejection pin into the hole on the card tray.
2. Pull out the card tray.
3. Put the Nano SIM card on the card tray with the gold-colored
contacts facing up.
for SIM card
5
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