23
Troubleshooting Guide
App FAQ
If the App... Problem... You Should...
Is unab le to be downloade d or installed .
You cannot download or install the Ap p.
(Only work s with iOS devices, not
supported by An droid).
Conta ct Consumer Affairs Division at
1-800-323-9005.
Alarm FAQ
If the Alarm... Problem... You Should...
White light is OFF. Unit will not alarm when
you press the Test/Silence button .
Unit may not be receiving any power.
Check the AC power supply. Make sure fresh
battery is installed to power the battery back-up*.
White light flashes ON, once a
minute (horn is sil ent).
Alarm is not receiving AC power.
Unit is op erating on battery back-up.
Check the AC power supply.
The horn “chirps” once a min ute.
Low battery warning.
Batte ry is low.
Remove device from power ada pter before
replacing bat tery. Replace th e battery.
The horn sounds 3 “chirps” after installing. Batte ry isn’t activated within initial setup.
Activate batter y by pulling the pull tab located
under the cap. Twist and pull cap to remove.
There is a timeout period during setup.
Once a minute, the alarm so unds 3 “chirps”,
and the Amber light flash es three times .
MALFUNCTION SIGNAL. Based on its
Self Test diagnostics, the unit has detecte d a
malfunction. The unit nee ds to be replaced.
Units under wa rrant y should be retur ned to
manufactu rer for replacement. See
“Limited Warra nty” for details.
The light flashes Amber. The horn sounds
5 “chirps” every minute.
END OF LIFE SIGNAL.
CO Alarm needs to be replaced.
Imme diately replace the CO Alarm.
The horn sounds constantly with no
pattern and ca nnot be silenced.
Unit malfunction. Unit needs to be replaced.
Units under wa rrant y should be retur ned
to manuf acturer for replacem ent. See
“Limited Warra nty” for details.
Alarm goes back into alarm after you
pressed the Test/Silence button.
CO levels are still pote ntially dangerous.
Refer to “If Your CO Alarm Sounds” for details on
how to respo nd to an alarm. If anyo ne is feeling ill,
EVACUATE your hom e immediately and call 911.
Alarm sounds frequently even though no high
levels of CO are reveale d in an investigatio n.
The Ala rm may be improperly located.
Refer to “ Where to Install This Alarm.”
Relocate your al arm. If frequent alarms continue,
have home rechecked for potential problems. You
may be expe riencing an intermittent CO problem.
*For a lis t of acceptable replace ment batteries, see “Regular Maintenance.”
NOTE: This alarm contains new Wi-Fi and HomeKit technology that is not wirelessly compatible with previously branded Onelink wireless alarms.
If you have questions that cannot be answered by reading this manual, contact Consum er Aff airs at [email protected] or 1-800-323-9005.