Set Up Configuration
for The i2002 and
i2004 Phones
i2002 Internet Telephone
i2004 Internet Telephone
Before configuring your i2002 or i2004 phone,
please make sure you have your User Name,
Password, and Activation Key available. Your
system administrator or service provider has
assigned these to your account.
Connect the phone and your PC or laptop to the
Network (Switch) through RJ45 ethernet cable and
power up the phone.
When the phone is up and starts blinking with
Nortel Networks on the display screen, press the
four Softkeys under the display quickly from left
to right, one by one.
Enter the following information as prompted by
the display screen using the appropriate Softkeys
or Navigation buttons. The Navigation buttons
allow you to move backward or forward in the
display screen to change the information or make
corrections.
For connections with a DHCP connection:
DHCP - Yes
DHCP – Partial
For connections that require a static IP address
(please ensure that you have the IP address,
subnet mask, and default gateway as this will be
required):
DHCP - No
IP – Enter the static IP.
Mask – Enter the subnet mask.
Gateway – Enter the default gateway IP
address.
Once the IP address setting is complete, you can
proceed with configuring the following server
information:
s1 IP – 205.205.231.28 (IP for IPCM0)
s1 Port – 5000
s1 Action – 1
s1 Retry Count – 5
s2 IP – 205.205.231.31 (IP for IPCM1)
s2 Port – 5000
s2 Action – 1
s2 Retry Count – 15
VLAN - No
*** Should a VLAN be required within your
network, please contact OneConnect for
assistance with your phone configuration.
Depending on your phone model you may also be
prompted for the following:
Cfg XAS – No
DUPLEX – 0 (set to auto)
*** Should there be a need to set the LAN speed
and duplex setting, please contact OneConnect for
assistance with your phone configuration.
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At this stage, the IP Phone will start locating the
Server.
Once the Server is located you will be asked for
your Activation key. If the NoAlph softkey is
displayed press it to change it to Alpha; enter
your Activation key; and press the OK softkey.
You will now be prompted to enter your ID. If the
Alpha softkey is displayed press it to change it to
NoAlph; enter your User Name using the dial pad;
and press the Login softkey. You can use the
Navigation buttons to move backward or forward
to make corrections if necessary. To enter symbols
press 1 on the dial pad.
Now press the NoAlph softkey, enter your
Password, and press the Login softkey. Use the
Navigation buttons to choose your Location and
press the Select softkey.
When prompted for login hours, press the Login
softkey (you do not want to put hours in) and
press OK to login permanently.
You are now ready to make and receive calls.
Customer Service
OneConnect is committed to providing our
customers with superior customer service. Should
you have any questions or require technical
assistance, our Customer Service department can
be reached at 1-866-322-5322 or
support@oneconnect.ca.
When reporting an issue, please make sure that
Customer Service gives you a trouble ticket
number for tracking purposes.
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