OnCommand Link User Manual
Page 1 of 31
OnCommand® Link v1.3
User Guide
Page 2 of 31
Contents
Version History OnCommand® Link Device .................................................................................................. 3
Notice ............................................................................................................................................................ 4
Introduction .................................................................................................................................................. 4
OnCommand® Link Package ......................................................................................................................... 5
Preparatory Steps ......................................................................................................................................... 5
Maximum Wi-Fi Reception Distances ........................................................................................................... 5
Installing OnCommand® Link on a Vehicle ................................................................................................... 6
Connecting Personal User Device to OnCommand® Link ............................................................................. 6
Connecting OnCommand® Link to Internet .................................................................................................. 8
Updating OnCommand® Link Firmware/Application Software .................................................................. 12
Programming Cummins Engine with OnCommand® Link ........................................................................... 13
Important points to note about updating calibrations on Cummins engines………………………………………….13
Detailed process to update/check calibrations on your Cummins-powered vehicle………………………………14
Rollback Calibration on Cummins Engine…………………………………….…………………………………….…………………..17
Programming with OnCommand® Link ....................................................................................................... 18
Switching between Write-up Tool Mode and OTA Mode .......................................................................... 24
Standard Health Reports ............................................................................................................................. 25
Troubleshooting .......................................................................................................................................... 27
Technical Assistance ................................................................................................................................... 28
OnCommand® Link End User License Agreement ...................................................................................... 29
1. Definition ............................................................................................................................................ 29
2. OBLIGATION ........................................................................................................................................ 29
3. Marking and Transmittal ..................................................................................................................... 29
4. NEED TO KNOW .................................................................................................................................. 30
5. EXCLUSIONS ........................................................................................................................................ 30
6. WARRANTY AND DAMAGES ................................................................................................................ 30
Page 3 of 31
Version History
OnCommand® Link Device
Version
Release Date
Change Log
v1.1
May 2nd, 2016
This version of OnCommand® Link device supports Over-The-Air
programming for Navistar’s engine control modules only.
v1.1.19
May 23rd, 2016
This version sets the device SSID as last 9 digits of VIN by
default. It can be changed to last 8 of MAC address using a
checkbox option in application page (under MENU).
v1.2.24
June 22nd, 2016
This version sets the device SSID as last 8 digits of MAC address
by default. It can be changed to last 9 of VIN using an option in
application page (under MENU).
v1.2.27
July 8th, 2016
Rebranded to OnCommand Link, minor fixes and user interface
related changes
v1.2.31
July 26th, 2016
Added user interface to switch between Write-Up tool and
Over-The-Air Programming (OTA) mode
v1.2.39
Nov 7th, 2016
Added description to update OnCommand® Link devices when
a new firmware/application update is available. Also added
details for a YouTube channel where OnCommand® Link
support videos are hosted.
V1.2.42
Feb 2nd , 2017
OnCommand® Link devices support Calibration updates for
2017 Cummins Engines.
V1.3.279
June 12th, 2017
-Updates screenshots wherever applicable.
-Added error message when more than one device connects
OnCommand Link.
-Notification for Device Management server connection error.
-View latest Health Report in OnCommand Link Application.
-Notification for Unsupported calibration
-Proxy configuration support for Connecting OnCommand Link
to Internet.
V1.3.281
July 13th, 2017
- Description updates to section ‘Programming Cummins Engine
with OnCommand® Link’
V1.3.309
Nov 16th, 2017
- Description updates to section ‘Programming Cummins Engine
with OnCommand® Link’
V1.3.337
May 4th, 2018
- Body controller kernel version dependency for A26 calibration
updates
V1.3.366
Dec 18th, 2018
- Updated Cummins engine info
- Added Health Report state indicators (App led/beeps)
Page 4 of 31
Notice
This document describes proper usage guidelines for use of the OnCommand® Link device and the
Navistar software loaded on it. Navistar is not responsible for damage caused as the result of tampering
with the device. Tampering with the device voids all warranties for both the OnCommand® Link device
and the vehicle.
Introduction
Navistar’s OnCommand® Link device performs Over-The-Air programming of engine control modules
(ECM), Aftertreatment Control Modules (ACM) and Doser Control Units (DCU). The OnCommand® Link
device also collects diagnostic or health data from International® vehicles and sends it to the Navistar
backend systems. Customers / dealers can view their vehicle’s health / diagnostic information from the
International® Service PortalSM or OnCommand™ Connection Portal. International® vehicles with the
following engine modules are supported:
Navistar Engines
Model Year
V8
I6
BB
2010 - 2012
Program
MaxxForce 7
MaxxForce DT 9/10
MaxxForce 13
Modules
ECM
ECM, DCU
ECM
2013
Program
MaxxForce 7
MaxxForce DT 9/10
MaxxForce 13
Modules
ECM
ECM, DCU
ECM
2014
Program N9/10
N13
Modules
ECM, ACM, DCU
ECM, ACM
2015
Program N9/10
N13
Modules
ECM, ACM, DCU
ECM, ACM
2016
Program N9/10
N13
Modules ECM, ACM
ECM, ACM
2017
Program N9/10
N13, A26
Modules ECM, ACM
ECM
Cummins Engines
Model Year
X15
B6.7
L9
2017 and above
Modules
ECM
ECM
ECM
Page 5 of 31
OnCommand® Link Package
The package provided to you for the OnCommand® Link contains the following:
1. OnCommand® Link device
2. A label containing the device identification (SSID) and password
3. Welcome card
This User Guide will help you to:
1. Install OnCommand® Link, a smart device that plugs into a vehicle’s 9-pin diagnostic port.
2. Connect OnCommand® Link to a personal user device, such as a smartphone, tablet or laptop.
3. Connect OnCommand® Link to the Internet by connecting it to an available Wi-Fi access point
using device configuration.
4. Use OnCommand® Link to read data from the vehicle CAN bus, send data to the personal user
device, check for a calibration update, and perform an update (if applicable).
5. View Standard Health Reports generated by OnCommand® Link through the OnCommand™
Connection Portal or International® Service Portal. Check Standard Health Reports section for
details.
If you encounter any issues while performing these steps, please check the Technical Assistance section.
Preparatory Steps
To prepare for using OnCommand® Link, please do the following:
1. Choose a personal user device, such as a smartphone, tablet or laptop that will be used to
initiate programming operations and gather data for Standard Health Reports.
2. Check the vehicle’s battery voltage. A voltage of less than 10.5 volts or more than 15.5 volts will
prevent programming.
3. Allow for sufficient time to complete the setup and perform a calibration update – up to 30
minutes for setup and 15 to 25 minutes for performing a calibration update, if applicable.
4. Ensure that the vehicle is parked on a level surface in a safe, secure location.
5. Check Maximum Wi-Fi Reception Distances section to learn about appropriate Wi-Fi range
provided by OnCommand® Link devices.
Maximum Wi-Fi Reception Distances
Table below summarizes the expected maximum distances to be maintained from OnCommand® Link
devices and personal devices/Wi-Fi network.
Devices
Path
Expected Maximum
Distance
OnCommand® Link to Wi-Fi
Network
Unobstructed line of sight
200 to 250 feet
OnCommand® Link to Laptop
Unobstructed line of sight
170 to 200 feet
Page 6 of 31
OnCommand® Link to mobile
hotspot (Phone included)
Unobstructed line of sight
30 to 35 feet
OnCommand® Link to Wi-Fi
Network
Wall between Network hotspot
and Truck
70 to 80 feet
OnCommand® Link to
Laptop/Tablet
Wall between laptop/tablet and truck
40 to 60 feet
Installing OnCommand® Link on a Vehicle
The OnCommand® Link device connects to the 9-pin diagnostic port connector in the vehicle’s cab.
Figure 1. OnCommand® Link Device
1. Turn Ignition ON.
2. Install the OnCommand® Link by connecting it to the 9-pin diagnostic port connector in the
vehicle.
3. If the collar is accessible, turn the collar of the OnCommand® Link clockwise to lock it into the 9-
pin connector. Confirm that the green PWR light is illuminated.
4. Wait 2 to 5 minutes for the OnCommand® Link to connect automatically to the vehicle’s CAN
bus. Successful connection to the CAN bus is indicated by two beeps and illumination of the
amber APP light.
Connecting Personal User Device to OnCommand® Link
Communication to the OnCommand® Link device to control programming is done through a personal
user device, such as a smartphone, tablet or laptop, with the following specifications:
• Supported browsers: Firefox, Chrome, Safari, Internet Explorer, Microsoft Edge
• Supported operating systems: Windows, iOS, Android
Note: The USB port located on the OnCommand® Link device does not serve any function at this time.
Page 7 of 31
To establish communication between the personal user device and OnCommand® Link, perform the
following steps:
1. If using your phone/tablet, turn on Wi-Fi and scan for devices. When using a laptop, make sure
Wi-Fi is turned on and click Network Settings to view available devices.
2. When a personal user device has completed its scan for available networks, select the network
name containing the last 8 digits of device’s Serial Number (S/N) or MAC address (you can use
the last 8 digits (without colons) from the SSID on the OnCommand® Link’s label provided with
device packaging).
3. Enter the entire 14-character, alphanumeric password or PASS located on the OnCommand®
Link’s label. The device password is case sensitive.
Figure 2. OnCommand® Link SSID and Password
The personal user device should now be shown as connected to the OnCommand® Link in network
settings.
Re-establishing Connection
If the personal user device loses the connection to the Link device, a popup message will appear from
the application within 30 seconds. You will then be required to repeat this section to re-establish the
connection to the OnCommand® Link device. Once you have successful re-connected with the device,
this popup will be dismissed automatically.
Figure 3. Lost connection message
Page 8 of 31
Changing the SSID to match the last 9 digits of your VIN
If you want to change the OnCommand® Link device’s SSID to match the last 9 digits of the VIN it is
connected to, go to MENU in the application and select last 9 digits of VIN, and click Apply.
Example: For a device with a Serial Number of 00:40:9D:8E:D4:DC, the SSID will be “9D8ED4DC” by
default. You will need to reconnect your personal device to the OnCommand® Link after changing the
SSID option in the Change SSID window (below).
Figure 4. Change SSID
Multiple users connected to OnCommand® Link
As a security measure, OnCommand® Link does not allow connections from multiple user devices at a
given time. If an attempt is made to connect to OnCommand® Link from multiple user devices,
application page shows the below error to all the connected user devices. The error goes away
automatically as soon as all but one user device remain connected.
Connecting OnCommand® Link to Internet
1. Open a supported browser window on the personal user device (smartphone, tablet or laptop).
2. Type in the following URL in the browser address field to open the device application page:
http://192.168.100.1
Page 9 of 31
(If your browser prompts for authentication, that may be because your OnCommand® Link
Application version is old (1.2.xx or earlier). Try using http://192.168.100.1/navistar)
If the OnCommand® Link is already connected to a Wi-Fi network, the SSID will be displayed in the top
right corner of the device application page. At this point, skip the remaining part of this section and
follow procedure under ‘Programming with OnCommand® Link’ (For Navistar Engines) Or ‘Programming
Cummins Engine with OnCommand® Link’(For Cummins engines).
Figure 5. Connected to Wi-Fi network
If the OnCommand® Link is not already connected to a Wi-Fi network, No Network is shown at the top
right corner...
Figure 6. Not connected to Wi-Fi network
…. click the MENU button and then Network Settings to configure an available Wi-Fi network.
Figure 7. Application Menu
View Health Report
Click View Health Report under MENU, to view the latest health report on your personal user device.
Look at ‘Standard Health Report’ for more details on Health reports.
Page 10 of 31
Figure 8. Network Settings
Select your network from the ‘Available Wireless Devices’, then enter the network key and click Save.
Security type will be auto-selected, but it can be changed manually if incorrect. You will need to reestablish connection between your personal device and OnCommand® Link (Connecting Personal User
Device to OnCommand® Link). Once connected, you should see the SSID displayed in the top right
corner of device application page.
Loading...