WARNING:If the information in these instructions is not followed exactly, a
fire or explosion may result causing property damage, personal
injury or loss of life.
-Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas
supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
-Installa tion and service must be pe rforme d by a qua lified installe r, service
age ncy or the ga s supplier.
OMNI-Test Laboratories, Inc.
Beaverton, Oregon
Report # 028-F-80-5
ANSI Z21.88a-2003
This appliance may be installed as an OEM installation in a manufactured (mobile) home and
must be installed in accordance with the manufacturer’s instructions and the manufactured
home construction and safety standard, Title 24 CFR, Part 3280.
This appliance is only for use with the type(s) of gas indicated on the rating plate. A
conversion kit is supplied with the appliance.
Owner's Manual
Copyright 2007, T.I. $10.00 100-01189_000 4070604
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
2Introduction
Introduction
We welcome you as a new owner of a 564 SS gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other 564 SS gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This serial
number may be needed in case you require service.
Model: 564 SS Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Or, mail your warranty card to:
Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill
of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should
the need for service or information occur.
Installation Warnings
• Installation requirements are printed in the 564 SS Installation Manual (part
# 100-01188). All requirements in the installation manual must be met.
• Failure to follow all of the requirements may result in property damage,
bodily injury, or even death.
• This heater must be installed by a qualified installer who has gone through
a training program for the installation of direct vent gas appliances.
• This appliance must be installed in accordance with all local codes, if any;
if not, follow ANSI Z223.1 and NFPA 54(88).
• In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a
standard is not applicable, the Standard for Manufactured Home
Installations, ANSI/NCSBCS A225.1. This appliance may be installed in
Manufactured Housing only after the home is site located.
• The fireplace is designed to operate on natural gas, or propane (LP).
• All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
• Notify your insurance company before hooking up this fireplace.
Approximate Heating Capacity (in square feet)*950950
Maximum BTU Input Per Hour20,50020,500
Minimum BTU Input on Low5,1004,200
Steady State Efficiency** (with blowers on)76.5 %74.2 %
*Heating capacity will vary with floor plan, insulation, and outside temperature.
**Efficiency rating is a product thermal efficiency rating determined under continuous operation
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire
department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and
at least annually by a qualified service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
Ok
Look for this label:
For LPG only | Pout 11” W.C.
If the label is present, the
heater is equipped for LP
(propane). If the label is
absent, the heater is equipped
for NG (natural gas).
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
This heater is either approved for natural gas
(NG) or for propane (LP). Burning the incorrect
fuel will void the warranty and safety listing and
may cause an extreme safety hazard. Direct
questions about the type of fuel used to your
dealer. Check the label and flame adjust knob
on the gas control valve.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
?
what to expect.
Do not operate if any portion of
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any gas
control that has been under
water.
Safety Precautions5
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the heater
turning on and igniting any items
placed on or near it.
The viewing glass should be
opened only for lighting the
pilot or conducting service. Do
not operate with cracked,
broken, or removed glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Light the heater using the built-in
piezo igniter. Do not use
matches or any other external
device to light your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
The pilot flame must contact the
thermopile and thermocouple
(see the illustration to the left). If
it does not, turn the gas control
valve to "OFF" and call your
dealer.
This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the included
fiber logs).
If the fiber logs become
damaged, replace with Travis
Industries log set.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when
they are in the same room as the
heater.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut
off.
This
Manual
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at a
later time. Always follow the
instructions in this manual.
Travis Industries, Inc.
grants no warranty, implied
or stated, for the
installation or maintenance
of your heater, and
assumes no responsibility
of any consequential
damage(s).
•Read this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.
Location of Controls
The Pilot Flame can be
found under the rear log .
Pilot Igniter
ON/OFF Switch
Gas Control Valve
Optional Blower Control
Optional Accent Light
Comfort Control
Lift the control cover up and swing it
forward to access the controls.
Flame Adjust Knob
An instruction card for operating
the fireplace is attached to the
inside of the fireplace here.
Replace it for easy reference.
Gas Control Knob
Pilot IgniterThe pilot igniter is used only to start the pilot. When pressed, it sends an
electrical charge to the pilot assembly. This creates a blue spark directly next
to the pilot, igniting the pilot flame.
On/Off SwitchThis control is used to turn the fireplace burners on and off.
Gas Control KnobThis knob is used to control gas to the fireplace and for starting the pilot.
There are three positions, ON, OFF, & PILOT. The pointer to the left of the
knob indicates the position this knob is in.
Flame Adjust KnobThis knob controls the flame height from low ("LO") to high ("HI"). The pointer
above the knob points to the position this knob is in.
Comfort ControlThis lever turns the rear burner on and off.
NOTE: THIS IS NOT A SHUTOFF VALVE.
Optional Blower ControlThis knob controls the speed of the optional internal convection blower
that pushes heated air into the room.
Optional Accent Light This knob controls the optional accent lights located behind
The pilot flame is required to ignite the main
burners (it also plays a safety role). It should be
left on once lit. It will stay lit unless the gas
control valve is turned to "OFF". However, the
pilot will go out if the gas is shut off, the
propane tank runs out (or low) or if the stove
malfunctions. If the pilot turns off frequently,
call your dealer for information. To start the
pilot follow the directions below:
Operation7
a
WARNING :
When lighting or re-lighting the pilot,
the glass must be removed (see page
10).
aRemove the glass (see page 10 for details).
bPush the gas control knob in slightly and turn
it to the "OFF" position. The knob will not
turn from "ON" to "OFF" unless the knob is
depressed slightly. Wait five minutes to let
any gas that may have accumulated inside
the firebox escape. If you smell leaking gas,
follow the directions on the cover "IF YOU
SMELL GAS".
cTurn the gas control knob to the "PILOT"
position and press the knob in, this will allow
gas to flow to the pilot light. Press the
button on the pilot igniter repeatedly until
you see the pilot light.
WARNING:
If the pilot does not light after 15
seconds, release the knob and call your
dealer for service. Do not attempt to
light pilot until service has been
performed.
NOTE:
You may wish to remove the log set to
gain a better view of the pilot (see page
15).
5 minutes
b
PILOT
IGNITER
c
30 seconds
d
?
e
dKeep the gas control knob depressed for 30
seconds once it is lit.
f
eRelease the gas control knob. If the pilot
goes out, repeat step C. If the pilot refuses
to stay lit, call your dealer for service. With
the pilot lit, proceed to step “f”.
fReplace the glass.
gTurn the gas control knob counter-clockwise
•Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This is
normal. We recommend opening a window to vent the room.
• Condensation may appear on the glass each time you start the fireplace - this is normal.
• Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
•Certain installations use a remote "wall switch" to turn the fireplace on and off. If this is the case, leave
the ON/OFF switch "ON".
Turning the Fireplace On and Off
After the pilot has been started...
°F
SET TEMP
TIMER
MIN
°F
OFF
ROOM TEMP
O
N
O
F
F
Time
Set
Time
Cancel
o
t
u
A
A switch is provided behind
the control cover (below
the firebox).
A wall switch may be
used to turn the
fireplace on and off.
An optional remote may be
used (see the instructions
included with the remote).
An optional wall thermostat
may be used to control the
temperature.
NOTE FOR REMOTES, THERMOSTATS, OR WALL SWITCHES :
The on/off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace to
operate. Consult your installer or dealer for details.
•Do not place any combustible items on top of or directly in front of the fireplace, even temporarily. The
optional thermostat may start the fireplace causing a combustible item to ignite.
•If the fireplace turns on and off frequently while using the thermostat, you may want to adjust the flame
height down until it produces just enough heat needed.
Adjusting the Flame Height
•Your fireplace has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the middle dial on the gas control valve.
Flame Height
Adjustment Knob
Index Mark
Turn counter-clockwise to adjust the flame higher, clockwise to lower.
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is up to
temperature (approximately 10 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
NOTE: With the rear burner off (comfort control), the heater may not become hot enough for the
blower to turn on.
OFF
Turn the dial all the
way counter-clockwise
until it clicks off.
Normal Operating Sounds
Blower Snap Disk
This part can produce a
clicking sound as it turns
the blower on and off.
HIGH
The high position is all the
way counter-clockwise,
without clicking off.
The appliance may creak with change of
temperature -- THIS IS NORMAL.
LOW
Turn the dial all the
way clockwise.
Blowers
This heater has optional blowers to push
heated air into the room. You will hear the
sound of air movement that increases as
the speed is increased.
Extinction Pops
It is not unusual, especially on Propane
(LP) appliances, to experience a "pop"
Gas Control Valve
As the gas control valve is turned
on and off you will hear a dull
clicking sound. This is the valve
when the burner is shut off.
Pilot Flame
The pilot flame, which remains on,
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas may
burn and create an odor. This is normal during start-up. You may notice the smell is more acute if the
appliance was left idle for a long period.
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft
cloth (with the fireplace cool). Other cleaners may leave a film that may become etched into the surface.
Yearly Service Procedure
•Failure to inspect and maintain the fireplace may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.
1. Check the pilot flame. It should touch approximately 3/8" of the top of the thermopile and touch the top of the
thermocouple (see illustration below). If it does not, contact your dealer for service.
2. Shut off gas to the fireplace by turning the gas control knob to "OFF" (see step A under "Starting the Pilot" on
page 7). Let the fireplace cool for 15 minutes. Remove the glass (see page 10).
3. Remove the log set (NOTE: the logs are very fragile - see page 15). If severely deteriorated, replace.
Check the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting
is found, the fireplace will require adjustment. Contact your dealer.
4. Inspect the burner and remove any debris.
• Make sure the burner is not warped, cracked, or damaged.
• Check the firebox and area around the pilot to make sure there is no warping or damage.
• If any problem is found, discontinue use and contact your dealer for service.
Before Disassembly - Check the pilot flame. It
should touch the thermocouple and thermopile.
Thermopile
Check the walls and ceiling
of the firebox for
deterioration.
Check the burner holes.
Make sure the burners are not
warped or damaged.
5. Replace the log set. Clean and replace the glass (see Glass Cleaning on page 22). If the glass is damaged,
replace. Make sure the gasket along the perimeter of the glass contacts the face of the firebox and forms an airtight seal. If it does not, re-align or replace the gasket to insure an air-tight seal.
6. Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If
damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower
(if applicable).
7. Start the pilot and turn on the main burner. The flames should be orange/yellow and not touch the top of the
firebox. If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor the blower
operation.
8. Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration is
found near the vent termination.
Hold the grill at an angle and insert the
lower slot over the lower bushing on
the fireplace (both sides)
Swing the grill upwards to engage the upper slot. You
will need to lift the grill slightly to get it over the bushing.
Once in place the grill is held in place by gravity.
Upper Grill Installation (Lopi)
NOTE: The upper grill is difficult to install the first time - be
patient, after you install it, you will know how it installs and it
will be much easier the second time.
SIDE VIEW
Heat Shields
(on fireplace)
Position the grill
so the slots on
the grill align with
the mounting
studs.
Mounting Stud
Upper Grill
You may need to
push in and
upwards on the
grill as it inserts.
The grill, when
fully inserted,
will slide down
and “click” into
place.
Lower Grill Installation
Hold the grill at an angle and insert the lower
slot over the bushing on the fireplace (both
sides). You may need press on the grill to get
the tab over the bushing (this prevents the
grill from accidentally falling off).
Bend the tab outward on
both sides. This is the
end-stop for the lower grill,
it allows the grill to swing
forward.
Swing the grill upwards to engage
the upper slot. You will need to lift
the grill slightly to get it over the
bushing. Once in place the grill is
held in place by gravity.
Warning:The appliance must be completely cool before removing the glass.
Warning:Do not strike or slam the glass.
Based upon the face being used, either:
a
(a) swing the access door down and remove the top grill,
(b) remove the face (unscrew or lift off - see the
instructions included with the face for details).
Open the four latches holding the glass frame in place
(start with the bottom three) - follow the directions shown
to the right.
Latch
Top of
Firebox
Glass
Lift the glass frame up and
b
pull it forward to remove.
NOTE:
You may need to lift
the glass frame
while re-attaching.
Re-Attaching the Glass Frame:
a)Hang the glass frame on the firebox.
b)While holding in place, attach the upper latches
(follow the instructions to the right in reverse).
c)Lift the glass frame slightly and attach the lower latches.
NOTE: Make sure the glass frame is all the way in place - it
should be flush with the front of the fireplace when installed.
The latch can come loose from the latch assembly. This occurs only when it is rotated. Follow the
directions below to re-install the latch if it comes loose.
Hold the latch at an angle and insert it into the slot on the glass frame anchor.
Latch
Top of
Firebox
Glass Frame
Anchor
Note how the washer on the latch fits behind the flange on the
glass frame anchor.
NOTE: this slot may be at a
different angle than illustrated.
Once fully inserted, turn the latch until it is upright.
A bag of embers is provided to further enhance the firebox. Place the embers on the firebox floor and on
the burner. Do not place embers over any of the burner holes or air channels.
The glass may be cleaned with a nonabrasive cleaner. To clean the inside of the
glass, simply remove the glass frame, place it
on a non-scratching surface, and clean the
inside surface.
If the outside surface of the glass frame
requires cleaning, follow the directions
below to remove the outer glass frame and
screen.
WARNING : do not operate the fireplace without the glass frame and screen in place.
Six sets of tabs hold the glass (and glass gasket) in place. Four of these tabs are at the corners,
two are at the top and bottom of the glass frame.
Gasket
Tabs
Inner Frame
Outer Frame
REMOVAL INSTRUCTIONS: carefully bend the tabs out with needle-nose pliers (there are tabs
on the inner and outer frame - the center tabs only have tabs on the inner frame).
Do not pry
these tabs, this may cause the glass to crack.
REPLACEMENT INSTRUCTIONS: carefully bend the tabs inward, making sure the tabs contact
the gasket, not the glass. Bend the tab inwards 30°-
do not over-bend the tabs.
With the outer glass
frame and screen
Inner glass frame
removed, the outer
surface of the glass
may be cleaned.
The optional screen is
sandwiched between
the inner and outer
glass frame.
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
No Propane in Tank
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote is too far away from the fireplace
The remote control receiver is turned "Off"
One of the two remote control batteries is dead
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Check Tank Level
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the fireplace
See the remote control instructions
See the remote control instructions
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See "Thermostat Operation"
Fireplace Will
Not Distribute
The fireplace is not getting electricity
The fireplace is not up to temperature
Check the breaker switch
See "Operating Your Fireplace"
Heat
Pilot Goes Out
The gas supply has been shut off Keep the gas supply turned on
Intermittently
Flames Are Too
Blue
Flames Are Too
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low Turn the flame height to "HI" -
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
See "Adjusting the Flame Height"
Short (Under 6")
Thin Layer of
Soot Covers the
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
This fireplace was designed with safety as the primary concern. Many of the components inside this
fireplace are for safety purposes. Therefore, only certified gas service technicians should service this
fireplace.
What Turns the Main Burners On and Off
This fireplace uses a millivolt system to control its operation (a millivolt is a very small amount of electricity).
The thermopile and thermocouple generate electricity when heated by the pilot flame. This electricity is
used to operate the gas valve. Without enough electricity, the gas valve will not turn on. That is why when
starting the pilot the gas control knob has to be pressed in long enough for the thermocouple to heat up
and generate enough electricity. The thermopile provides power for the ON/OFF switch, remote control,
or thermostat (see the illustration below). Because the thermopile generates the electricity needed to
turn the fireplace on and off, this fireplace can be operated when the power is out (although the blower will
not run).
When heated, the thermopile
generates electricity (a very small
amount measured in "Millivolts").
This electricity is
used to operate the
main burners.
The main burners
are switched on and
off using the
electricity generated
by the thermopile.
The ON/OFF switch,
remote control, or
thermostat control
the circuit to the main
burner.
ON
MAIN BURNER
OFF
What Prevents Gas Buildup
This appliance utilizes a high-technology gas valve in conjunction with a pilot flame to ensure no gas builds
up inside the firebox.
The thermocouple (next to the pilot) senses when the pilot flame is lit. If the pilot flame goes out, this
thermocouple no longer generates electricity, causing the gas valve to automatically shut off all gas to the
heater, preventing the pilot from spilling gas into the firebox.
Pilot Flame
The pilot flame is a time-proven
component that eliminates the possibility
of gas buildup inside the firebox.
Gas Valve
This high-technology valve automatically
shuts off all gas if it does not receive a signal
from the thermocouple. If any component is
damaged or sensing a malfunction, or if the
wiring is damaged, it will shut off all gas.
Thermocouple
The thermocouple generates a small
amount of electricity. If the pilot flame
goes out, the gas valve automatically
shuts off all gas.
External Shut Off Valve
This valve is placed on the gas line
to shut off gas to the appliance
during maintenance procedures.
Caution : Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation.
Replacement Parts List
Caution :Use only Travis Industries replacement parts. Do not use substitute materials.
Warning :Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.
To register your TRAVIS INDUSTRIES, INC. 7 Year Warranty, complete the enclosed Warranty card and mail it within ten (10) days of the appliance
purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC. warrants this gas
appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original
purchaser from the date of purchase as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
Years 1 & 2 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main Burner
Orifice
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with Remote Heat
Ducts), Glass Attachment Mechanism
Electrical Assembly (within heater
structure):
Blower, wiring harness, snap discs, rheostat speed control
Exclusions:Paint, Gasketing
Years 3 THROUGH 5 - COVERAGE: PARTS & LABOR
Convection Heat ExchangerFirebox Assembly:
Exclusions:Paint, Gasketing, Burner Assembly, Electrical Assembly, Gas Control Assembly, Glass, Ceramic Logs, Gold, Nickel & Copper
Plating, Accessories, Re-Installation Allowance
Years 6 & 7 - COVERAGE: PARTS ONLY
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms, Barometric Control Mechanism (for models with Remote Heat Ducts), Glass Attachment Mechanism
Gas Control Assembly
Adjustable control valve, millivolt wiring and connectors (located within
the metal heater structure), thermopile, thermocouple, pilot hood,
orifices, pilot gas line, piezo ignitor
Glass
Glass (breakage from thermal shock)
Ceramic Logs
Log Set, Coals, Ember Strip (Steel Fiber)
Gold, Nickel & Copper Plating
Face & Door (see “Conditions and Exclusions” # 9)
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with
Remote Heat Ducts), Glass Attachment Mechanism
Accessories
Cast Brick, Cast Firebacks, Power Heat Ducts, Andirons
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer
must ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify
this warranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as
to the extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure
or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting
installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the
manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is
damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for
natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items
not covered in this warranty.
10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered
by this warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVIS
INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no
liability for such warranties or representations.
15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH
HEREIN.
, or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is
IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date,
and the model name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased the
appliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges
prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material or
workmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES,
INC., to your regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
The accessories listed below are available at your Travis dealer. To locate a dealer, visit:
www.travisproducts.com
Blower
The optional blowers help transfer heat to your
home.
Remote Control
This accessory allows for remote control of your
fireplace.
ROOM TEMP
°F
SET TEMP
°F
MA
N
U
A
PM
L
O
:
N
/
O
F
F
Flame
Height
Fan
Speed
F
F
O
/
N
O
Set
O
T
A
U
Time
Cancel
Firebacks
There are several styles of decorative ceramic
firebacks that fit inside the firebox and enhance
the area behind the flames. These firebacks
can also be painted in several colors available
from your professional hearth dealer.