Omnicron electronics Rack Models Technical Manual

Technical Manual

Desktop & 19'' Rack Models

Version 4.00 Rev 0.03

Introduction

This manual is to assist you with your support and servicing of Total Recall units. The manual will

be updated from time to time.

If you find any discrepancy, problems or you have something that you think should be in the

manual please Email us and we will include it in the next revision. This is a working document

which will continue to evolve. It is only with your help and feedback that we will make this a truly

helpful tool.

Thanks for your Help

Total Recall Technical Support Team.

V4.00 Rev0.03 July 05

Table of Contents

1 WARRANTY 5

1.1 K

EEPING RECORDS OF SOLD TR UNITS / ACCESSORY 5

1.2 WHEN YOU CLAIM WARRANTY REPAIR 5

1.3 BEFORE YOU CONTACT US 5

1.4 WARRANTY STATEMENT 5

1.5 RETURNING FAULTY PRODUCT. 6

2 MAINTENANCE 6

3 OPENING TOTAL RECALL ENCLOSURE 7

3.1 DESKTOP MODEL 7

3.2 R

ACK MODEL 8

4 INTERNAL LAYOUT 9

4.1 D

ESKTOP MODEL 9

4.1.1 Lid Assembly 9

4.1.2 Base Assembly 9

4.2 19” RACK MOUNT MODEL 10

4.2.1 Top View 10

4.2.2 Bottom View 10

4.3 INTERNAL CABLE CONNECTION PC104 CM786 11

4.4 CABLE CONNECTION FOR PC104 CM786 12

5 REMOVING PARTS (DESKTOP) 13

5.1 REMOVE HARD DISK DRIVE 13

5.2 REMOVE THE CD-R / DVD DRIVE 14

5.3 REMOVE THE POWER SUPPLY 15

5.4 REMOVE THE MID-BOARD 16

5.5 R

EMOVE THE PC104 SMALL COMPUTER 17

5.6 REMOVE DSP CARDS 18

5.7 R

5.8 R

EMOVE LOWER DSP 19
EMOVE LCD SCREEN 20

6 REMOVING PARTS ( RACK MOUNT UNIT ) 22

6.1 REMOVE PC104 SMALL COMPUTER BOARD 22

6.2 R

EMOVE OR ADDING DSP BOARD 23

6.3 REMOVE TFT LCD & KEYPAD HOUSING 24

6.3.1 Removing TFT LCD 26

6.3.2 Refitting TFT LCD 27

6.4 R

EMOVE FAN & SPEAKER MOUNTING 27

6.5 REMOVE THE MIDBOARD 30

6.6 R

6.7 R

EMOVE THE HARD DISK DRIVE 30
EMOVE THE DVD / CD DRIVE 31

7 IDENTIFICATION OF TOTAL RECALL (DESKTOP MODEL) 32

7.1 LINE INPUT CONNECTORS 33

7.2 R

EMOTE ACCESS PORTS 34

7.2.1 COM Port 1 for Modem 34

7.2.2 Network Port 34

7.3 DSP CONFIGURATION SETTINGS ( DESKTOP ONLY ) 35

8 IDENTIFICATION OF TOTAL RECALL (RACK MOUNT MODEL) 36

8.1 L

8.2 DSP

INE INPUT CONNECTORS 37

CONFIGURATION SETTINGS (RACK MOUNT MODEL) 38

8.3 CHANNEL NUMBERING 39

8.4 REMOTE ACCESS PORTS 41

8.4.1 COM Port 1 for Modem 41

8.4.2 Network Port 41

8.5 POWER SUPPLY OPTIONS 42

9 CABLE PIN ASSIGNMENTS 43

9.1 MODEM CABLE 43

9.2 NETWORK CROSSOVER CABLE 44

9.3 LCD & BACKLIGHTS 45

9.4 POWER CABLE SOCKET 46

9.5 ON/OFF SWITCH 46

10 SERIAL NUMBERS OF PARTS 47

10.1 TR SERIAL NUMBER LABEL 47

10.2 DSP SERIAL NUMBERS 47

10.3 MID-BOARD SERIAL NUMBERS 48

10.4 PC104 SMALL COMPUTER SERIAL NUMBER 48

10.5 POWER SUPPLY SERIAL NUMBER 49

10.6 FAN SERIAL NUMBER 50

10.7 DVD / CD-R SERIAL NUMBER 50

10.8 HARD DISK DRIVE SERIAL NUMBER 51

10.9 LCD SERIAL NUMBER 51

11 CONNECTING TOTAL RECALL 52

11.1 S

IGNAL SOURCES 52

11.2 START RECORDING - TRIGGER MECHANISM 52

11.2.1 VOX Trigger 52

11.2.2 Off-Hook 52

11.2.3 No line connected to a Channel 53

11.3 LINE INTERFACE CONNECTORS 53

12 CONNECTING TO THE TELEPHONE NETWORK TO RECORD CALLS 54

12.1 CONNECTING TO ANALOGUE TRUNK OR ANALOGUE EXTENSION LINES 54

12.2 C

ONNECTING TO A DIGITAL HANDSET USING HANDSET ADAPTERS/LOGGER PATCHES 56

12.4 CONNECTING TO A DIGITAL EXTENSION LINE 57

13 CLI & DTMF CAPTURE 58

14 CONNECTING TO 2-WAY RADIO 59

14.1 2

WAY RADIO MIXER ERROR! BOOKMARK NOT DEFINED.

15 4 CHANNEL DSP JUMPER SETTINGS 60

16 8 CHANNEL DSP JUMPER SETTINGS 61

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17 UPGRADING TOTAL RECALL TO HIGHER CHANNEL CAPACITIES 63

17.1 DESKTOP MODEL 63

17.2 19” RACK MOUNT MODEL 63

17.3 REQUIREMENTS 64

17.4 D

17.5 O

ISCONNECT POWER AND TELEPHONE LINES 64
PENING THE TOTAL RECALL CASE 64

17.6 FITTING THE ADDITIONAL DSP CIRCUIT BOARD 64

17.7 REASSEMBLY OF THE TOTAL RECALL 64

17.8 SOFTWARE ISSUES 64

18 NETWORK TCP/IP 65

18.1 ACCESSING TOTAL RECALL FROM REMOTE MANAGER THROUGH A FIREWALL 65

18.2 WHAT IF THE REMOTE PC IS BEHIND A LOCAL FIREWALL? 68

18.3 REMOTE MANAGER WILL NOT LIVE MONITOR 69

19 TOTAL RECALL WILL NOT BOOT 74

20 HELPFUL TOTAL RECALL KEYSTROKES 77

21 LCD SCREEN MESSAGES 77

22 SOUNDS AND NOISES 79

22.1 CONTINUOUS NOISE 79

23 PASSWORDS 79

24 DVD / CD DRIVE CLEANING 79

25 ARCHIVING PROBLEMS 79

25.1 KEYPAD LOCKUP WHEN ARCHIVING 79

25.2 AFTER ARCHIVE THE % ON THE HDD DID NOT CHANGE 80

25.3 TOTAL RECALL WILL NOT ARCHIVE TO CD. 80

25.3.1 “Loading CD” Message 80

25.4 “THIS CD COULD NOT BE LOADED” MESSAGE 80

25.4.1 “This CD has No free space” Message 80

25.4.2 “This CD may be damaged” Message 80

25.4.3 Tests to perform to determine CD-R drive problems: 81

25.4.4 Total Recall will not Search a CD. 81

26 RECORDING PROBLEMS 81

26.1 PROBLEM RECORDING WITH OFF HOOK 81

26.1.1 Continuous Recording 82

26.1.2 Call cut into Multiple Records of Varied length 82

26.1.3 Call cut into Multiple Records of Equal length 83

26.1.4 False recording on an adjacent channel. 83

26.1.5 Recording with Logger Patch 83

26.2 SEARCH AND REPLAY 84

26.2.1 Search Results 84

26.2.2 Testing the Speaker 84

26.2.3 Call Finished in Middle of Conversation 85

26.2.4 Remote Party very quiet 85

26.3 DTMF 85

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26.4 CLI 86

27 STANDARD BIOS SETUP 87

28 SPECIFICATIONS 88

29 SOFTWARE LICENCE AGREEMENT 90

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1 Warranty

To speed up the process of fault-finding and repair process detailed information about the faulty Total

Recall unit must be obtained from the customer and supplied to Tech Support with your enquiry.

1.1 Keeping Records of sold TR units / Accessory

As a reseller Arunta Comsec Pty Ltd requires you to keep records of units sold. These records will

contain no less than:

1: Date of Installation.

2: Item Sold.

2: Serial Number of the item and serial number of Total Recall if item is a spare part.

3: Channel configuration (if applicable).

4: Updates (software version & channel upgrades).

1.2 When you claim Warranty Repair

When you make a claim for warranty repair or replacement you will be asked to supply information

about the faulty product:

1: Date of Installation.

2: Serial Number of the item.

3: Nature of the fault.

4: Software version currently installed.

An RMA (Return Material Authorization) will be issued for the faulty product; this will be sent to

you by Fax, Email or with the new replacement parts. The faulty parts must be returned with a copy of

the RMA form to Arunta, Silverwater office as per the instruction on the bottom of the RMA form.

1.3 Before you contact us

It is always good practice to ensure that a unit has the latest software installed prior to contacting us

(except in cases where smoke has identified the fault). Quite often you will find that the new software

may have an enhancement that improves the performance of Total Recall. Generally the questions that

we will ask will be based on the latest software.

1.4 Warranty Statement

Normally you would contact your place of purchase or the distributor in your country for service (in

USA, Omnicron Electronics, www.omnicronelectronics.com

) for service. All Total Recall products

are covered by a 12-month depot warranty from date of original shipment. In the event that a

V4.00 Rev0.03 July 05 5

Warranty claim is to be handled by the manufacturer, your request must be communicated to Arunta

in writing. A Return Merchandise Authority (RMA) form will be sent to you for appropriate

completion and return before shipment of warranty replacement goods. The RMA form should be

enclosed with return of faulty goods. Arunta will process no warranty claim without the prior

authorisation of the Technical Services Manager. Dead on Arrival (DOA) units will be replaced

immediately following authorization.

Should product become faulty or otherwise malfunction, Arunta will repair or replace the product at

its discretion. All component parts will be supplied by Arunta and shipped to the Reseller via courier

service.

If a ‘part’ of the product is replaced under warranty, that ‘part’ must be retained by the Reseller for a

period of 12 months during which time, Arunta may, at its discretion, request the inspection of the

faulty part(s) or, in certain circumstances, the return to base of the faulty ‘part’. If the Reseller is

unable to produce faulty parts for which warranty replacements have been provided, then the Reseller

will be required to pay to Arunta the value of the replacement parts, as determined by Arunta.

All Total Recall serial numbers and parts serial numbers will be logged by Arunta, effective the date

of shipment.

Further details are available in the Total Recall Product Warranty document.

1.5 Returning Faulty Product.

If product needs to be returned to Arunta at any time, a Return Merchandise Authorisation (RMA)

number must first be obtained from Arunta. Returned products will not be processed if an RMA

number is not first obtained. The cost of returning any Total Recall product to Arunta is the

responsibility of the Reseller.

2 Maintenance

Total Recall needs regular maintenance to ensure its performance is maintained. As with any

computing device Total Recall has a fan that provides airflow across the processor to keep it cool and

a filter to ensure that the air is clean. Every month the filter will need to be washed in warm soapy

water and then rinsed thoroughly and allowed to dry completely prior to being replaced. New filters

are available.

V4.00 Rev0.03 July 05 6

3 Opening Total Recall Enclosure

3.1 Desktop Model

To open the Total Recall ABS enclosure invert the unit onto a clean and clear flat surface. Take

general precautions to prevent damage to the LCD display from objects underneath.

Unscrew the eight (8) M3 x 8mm pan head screws located in the recesses marked with an >.

Holding both halves of the case together return the case to the normal position.

Slowly lift upwards the top half of the Total Recall case until the internal studs inside the top case are

clear of the lower case. The right hand side can now be rotated 180 degrees to the left so that the

inverted top half lies next to the bottom half. Do not attempt to move the top half any further until the

interconnecting cables have been disconnected.

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3.2 Rack Model

To open the Total Recall metal enclosure, there are two covers one on the top and one on the bottom.

To remove either cover there are ten (10) Phillips head screws that secure these covers as indicated in

the diagram below.

When replacing the Top or Bottom Cover Plate ensure that the corners, with the small cut-outs are
facing the front of the unit.

Total Recall Top & Bottom Cover Plate

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4 Internal Layout

4.1 Desktop Model

4.1.1 Lid Assembly

4.1.2 Base Assembly

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4.2 19” Rack Mount Model

4.2.1 Top View

4.2.2 Bottom View

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4.3 Internal Cable Connection PC104 CM786

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4.4 Cable Connection for PC104 CM786

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5 Removing Parts (Desktop)

5.1 Remove Hard Disk Drive

After opening the TR case (Section 2 above) disconnect the Top shell from the base and stand the
base on its left side.

Unscrew 4 screws from Hard Disk Drive. see attached diagram. Hold HDD while unscrewing.

Holding the HDD, lay the TR base flat on to the bench and disconnect the IDE ribbon cable and the
power plug.

V4.00 Rev0.03 July 05 13

5.2 Remove the CD-R / DVD Drive

After opening the TR case (Section 3 above) disconnect the Top shell from the base and stand the

base on its left side.

Unscrew 4 screws (M4 x 8 mm Phillips head) from DVD / CD drive. See attached diagram. Hold
DVD / CD drive while unscrewing the screws.

Holding the DVD / CD drive, lay the TR base flat on to the bench and disconnect the IDE ribbon
cable and the power plug.

V4.00 Rev0.03 July 05 14

5.3 Remove the Power Supply

After opening the TR case (Section 3 previously) disconnect the Top shell from the base and stand

the base upside down.

Unscrew 4 screws (M4 x 8 mm Phillips head) from the Power Supply. See attached diagram.

Holding the Power Supply lay the TR base flat on to the bench.
Disconnect the power plug from the HDD and the CDR.

Disconnect the power plug from the mid-board J3.

Disconnect the power plug from the PC104 fly lead.

Remove the Power Supply.

V4.00 Rev0.03 July 05 15

5.4 Remove the Mid-board

To remove the Mid-board first undo the 2 knurled nuts on the front of the TR unit.

Then unscrew the 3 Phillips head screws as shown.

To fit a new Midboard see the cable connection diagram in Section 4.3.

V4.00 Rev0.03 July 05 16

5.5 Remove the PC104 Small Computer

The PC104 CM786 small computer board is located on top of the DSP card.
To remove first remove the four (4) screws at each corner.

Grip the PC104 card on both sides of the PC104 connector, gently ease the card from front to back
until the card releases from the DSP connector.

Then carefully remove the cables.

Note: The cable assignment can be found in Section 4.3 & 4.4

Caution: When reassembling the PC104 do NOT lay the IDE ribbon cables across the CPU

cooling fans. Run the IDE cable under the PC104 to allow free air circulation.

V4.00 Rev0.03 July 05 17

5.6 Remove DSP cards

First the PC104 small computer board must be removed. See Section 5.5 above.

To remove the top DSP card (if fitted) unscrew 4 Phillips head screws as shown.

Grip the DSP card on both sides of the PC104 connector, gently ease the card from front to back
until the card releases from the PC104 connector.

Caution: Protect the PC104 connector pins on the under side of the DSP card.

V4.00 Rev0.03 July 05 18

5.7 Remove Lower DSP

First remove the PC104 small computer board from the DSP as per instructions in Section 5.5

Remove the top DSP, if fitted as per instructions in Section 5.6.

Then unscrew 4 hexagon Standoffs that secure the DSP assembly to the TR base.

V4.00 Rev0.03 July 05 19

5.8 Remove LCD Screen

After opening the enclosure see Section 3.1 unscrew the P-Clip holding the LCD cable to the

PC104, and unplug the cable.

Remove the top enclosure from the base and lay on a flat surface.

Unplug the two LCD backlight cables (pink & white). See photo below.

Remove the 4 screws that secure the LCD housing.

Carefully lift the top enclosure from the LCD housing.

Remove the 4 screws from the LCD mounting straps.

Lift the LCD from the mounting.

Note: When reassembling the LCD ensure the correct screws are used.

V4.00 Rev0.03 July 05 20

LCD Housing

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6 Removing Parts ( Rack Mount Unit )

To open the Rack enclosure see Section 3.2

6.1 Remove PC104 Small Computer Board

Remove 4 mounting screws from the four corners of the PC104.

Grip the PC104 across the PC104 Bus connector and gently ease it back and forward to release it
from the DSP Bus connector.

Carefully unplug all the cables from the PC104 board.
1: Grey 40 way IDE cable.
2: Power cable 4 way (red, black, black, red).
3: Network cable 7 wire multi colour.
4: Keyboard Cable 4 wire (red, white, black, yellow).
5: Com1 Cable (Modem) 10 way grey ribbon cable.
6: LCD cable multi strand multi colour.
7: Brown Beep cable.
8: Red HDD activity LED cable.

When reconnecting cables see Section 4.3 & 4.4.

V4.00 Rev0.03 July 05 22

6.2 Remove or Adding DSP Board

The DSP board are all housed under a suspended carriage which is held in place by a thumb screw

on either side. See photo above.

Depending of the configuration of the unit 4, 8, 12, 16, 20, 24, 28, 32 channel there may be 1, 2, 3,
or 4 DSP cards fitted. If there is only one and it is to be removed the PC104 will need to be
removed first.
If there are more than one DSP and another DSP is to be added or removed there is no need to
remove the PC104.

To add or remove a DSP first remove the cover plate from the underside of the Rack Mount unit.

Then unplug the IDE cable from the DVD drive and the HDD.

Then unscrew the two thumb-screws that hold the DSP carriage.

Gently lift the carriage assembly and rotate it towards you to expose the underside of the DSP
boards. Using some soft foam or bubble wrap under the carriage assembly to protect the PC104
lay it down into the enclosure resting the right hand side of the carriage on the edge of the Rack
enclosure.

Now DSPs can be added or removed.

Remove screws and standoffs grip the DSP on either side of the PC104 Bus connector and gently
ease it back and forward to release it from the other PC104 Bus connector.

V4.00 Rev0.03 July 05 23

6.3 Remove TFT LCD & Keypad Housing

To open the Rack enclosure see Section 3.2

To remove the LCD and Keypad Housing:

1: Remove LCD cable retaining screw and unplug cable plug from the PC104.

2: Unplug LCD Backlight power cable and the Keypad ribbon cable from the Midboard.

3: Remove the P-Clip screw and the Ribbon cable bracket.

4: Remove the Pivot Step Bracket by removing the two screws.

5: Pivot open the LCD housing a small amount and then slide the two Pins towards the centre

about 10mm until the LCD housing releases from the Rack enclosure.

V4.00 Rev0.03 July 05 24

6: Gently ease the LCD cables and ribbon cables through the apertures and lay the LCD housing

face down onto a soft nonabrasive surface.

Note: There is NO need to remove the Face Plate or the two pivot brackets to get access to

the LCD or the Keypad.

7: Remove 9 Countersunk Screws from the edge of the LCD Housing, 3 on the top edge and two

on the other three edges.

8: Holding the LCD cable gently ease the back plate up away from the Keypad plate.

V4.00 Rev0.03 July 05 25

6.3.1 Removing TFT LCD

Lay LCD / Keypad back plate on a flat surface with the LCD face up.

Unplug two (2) LCD backlight cable plugs from the Inverter.

Remove four (4) 2mm screws from each corner of the LCD.

Lift LCD so you can get access to the LCD cable plug, and gently ease the plug from the socket.

V4.00 Rev0.03 July 05 26

6.3.2 Refitting TFT LCD

When refitting the LCD care must be taken to ensure that the fine wires of the LCD cable near the
plug are kept well inside the metal rim of the housing, to prevent damage to the wires.

Fit the Earth lug under the retaining screw and on top of the LCD bezel.

6.4 Remove Fan & Speaker Mounting

First remove the Top cover plate of the Rack enclosure see Section 3.2

Lay the TR Rack Enclosure on it back. & Remove the front face plate by;

Using a Hexagon (Alan Head) drive remove 13 screws from the face panel.

Note: There is no need to remove the six screws from the face plate of the LCD / Keypad Pivot

panel.

Remove the Filter Cover.

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Remove 4 Countersunk screws from the Fan / Speaker Housing.

Unplug Red, Brown and Green cables from the PC104.

Remove screw from P-clip holding the LCD cable. Unplug the LCD cable.

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Press clip and unplug Power Switch plug.

Unscrew the two Thumb Screws from the PC104 / DSP cradle and tilt the cradle on its side to gain
access to the Midboard.

Unplug the Keypad Extension cable plug see photo below..

Unplug the Keypad Ribbon Cable from the Midboard.

Unplug The LCD Backlight Power cable from the Midboard.

Unplug the Midboard Power Cable from the Midboard.

V4.00 Rev0.03 July 05 29

The Fan / Speaker Hosing can now be slid out from the front of the Rack Enclosure.

6.5 Remove the Midboard

The Midboard is mounted to the Fan / Speaker Housing, to remove the Midboard see Section 6.4
above.

6.6 Remove the Hard Disk Drive

To remove the Hard Disk Drive first remove the Top and Bottom enclosure covers, see Section 3.2

Unplug the IDE cable and the Power cable from the HDD.

Stand the Rack Enclosure on one end, holding the HDD remove the 4 screws.(6-32 Pan head x ½”)

V4.00 Rev0.03 July 05 30

6.7 Remove the DVD / CD drive

To remove the DVD or CD Drive first remove the Top and Bottom enclosure covers, see Section 3.2

Unplug the IDE cable and the Power cable from the DVD / CD Drive.

Stand the Rack Enclosure on one end, holding the DVD / CD Drive remove the 4 screws.(M3 Pan
head x 6mm)

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7 Identification of Total Recall (Desktop model)

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7.1 Line Input Connectors

4 channel DSP are BLACK 8 channel DSP are GREY

The recorder will be configured as either a 4, 8, 12 or 16-port unit. The connectors for the

telephone line interface are standard RJ11C / RJ12 / RJ14 (6P 6C) telephone sockets.

(They get called different names in different countries).

The 2-wire analogue line interface:

4 Channel DSP (BLACK coloured RJ connectors viewed from the outside): 2 wire connection

uses pins 3 & 4, (the centre 2 pins) See diagram

Each connector has only one (1) x 2 wire input.

8 Channel DSP (GREY coloured RJ connectors viewed from the outside); 2 wire connections,

Line 1 is pins 3 & 4 (centre 2 pins), Line 2 is pins 2 & 5 See diagram

8 channel DSP boards each connector has two (2) x 2 wire inputs.

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7.2 Remote Access Ports

7.2.1 COM Port 1 for Modem

Com 1 serial port (RS-232) using a standard RJ45 socket (8P 8C) for connection to a Modem for

remote access. A Modem to Total Recall cable is supplied with each Total Recall unit. The Pin

assignments for this cable can be found in Section 9.1.

The Modem that is recommend for use with Total Recall is a V92 56K external serial modem.

The faster the modem the better. The modems will negotiate the optimum speed that they

can communicate at.

You cannot use an internal modem with Total Recall.

Total Recall will support all external modems supported by Linux which is almost all of them.

For more details on modem compatibility read http://www.tldp.org/HOWTO/Modem-HOWTO-2.html

Do NOT use a Null Modem cable with crossed wires the cable should be straight through.

7.2.2 Network Port

The Network port is an IEEE802.3U compatible 10/100 Base-T interface using a standard RJ45

socket (8P 8C) for connection to a Net Switch, Hub or other network device, for remote access. A

Network Crossover cable is supplied with each Total Recall unit. The Pin assignments for this

cable can be found in Section 9.2.

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7.3 DSP Configuration Settings ( Desktop only )

To set the configuration for the DSP there are two Shorting Link Jumpers, JP1 and JP2. These are

used to tell the system which is the first set of channels and which is the second set of channels.

The lower DSP is DSP 1. NO Jumper Link on either JP1 or JP2.

The top DSP is DSP 2. Jumper Link on JP1 only.

DSP 1 with NO Jumper Link fitted is the DSP that has the Green audio cable connected.

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8 Identification of Total Recall (Rack Mount model)

Rear view Rack Mount fitted with Dual Hot-swap Power Supply

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8.1 Line Input Connectors

4 channel DSP are BLACK 8 channel DSP are GREY

The recorder will be configured as either a 4, 8, 12 or 16-port unit. The connectors for the

telephone line interface are standard RJ11C / RJ12 / RJ14 (6P 6C) telephone sockets.

(They get called different names in different countries).

The 2-wire analogue line interface:

4 Channel DSP (BLACK coloured RJ connectors viewed from the outside): 2 wire connection

uses pins 3 & 4, (the centre 2 pins) See diagram

Each connector has only one (1) x 2 wire input.

8 Channel DSP (GREY coloured RJ connectors viewed from the outside); 2 wire connections,

Line 1 is pins 3 & 4 (centre 2 pins), Line 2 is pins 2 & 5 See diagram

8 channel DSP boards each connector has two (2) x 2 wire inputs.

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8.2 DSP Configuration Settings (Rack Mount model)

To set the configuration for the DSP there are two Shorting Link Jumpers, JP1 and JP2. These are

used to tell the system which is the first set of channels and which is the second set of channels etc.

The Top DSP is DSP 1. NO Jumper Link on either JP1 or JP2.

The next DSP is DSP 2. Jumper Link on JP1 only.

The next DSP is DSP 3. Jumper Link on JP2 only.

The next DSP is DSP 4. Jumper Link on JP1 & JP2.

DSP 1 with NO Jumper Link fitted is the DSP that has the Green audio cable connected.

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8.3 Channel Numbering

Each input socket is numbered with an embossed figure in the plastic case. There is a maximum of
8 sockets so the configuration for the different TR units are:

----------------------------------------------------------------------------------------------------------------------­4 channel: 1 = line 1 ┐
2 = line 2 │ 4 channel DSP
3 = line 3 │
4 = line 4 ┘

----------------------------------------------------------------------------------------------------------------------­8 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘

----------------------------------------------------------------------------------------------------------------------­12 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘
5 = line 9 ┐
6 = line 10 │ 4 channel DSP
7 = line 11 │
8 = line 12 ┘

----------------------------------------------------------------------------------------------------------------------­16 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘
5 = line 9 & 10 ┐
6 = line 11 & 12 │ 8 channel DSP
7 = line 13 & 14 │
8 = line 15 & 16 ┘

----------------------------------------------------------------------------------------------------------------------­20 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘
5 = line 9 & 10 ┐
6 = line 11 & 12 │ 8 channel DSP
7 = line 13 & 14 │
8 = line 15 & 16 ┘
9 = line 17 ┐
10 = line 18 │ 4 channel DSP
11 = line 19 │
12 = line 20 ┘

-----------------------------------------------------------------------------------------------------------------------

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24 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘
5 = line 9 & 10 ┐
6 = line 11 & 12 │ 8 channel DSP
7 = line 13 & 14 │
8 = line 15 & 16 ┘
9 = line 17 & 18 ┐
10 = line 19 & 20 │ 8 channel DSP
11 = line 21 & 22 │
12 = line 23 & 24 ┘

----------------------------------------------------------------------------------------------------------------------­28 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘
5 = line 9 & 10 ┐
6 = line 11 & 12 │ 8 channel DSP
7 = line 13 & 14 │
8 = line 15 & 16 ┘
9 = line 17 & 18 ┐
10 = line 19 & 20 │ 8 channel DSP
11 = line 21 & 22 │
12 = line 23 & 24 ┘
13 = line 25 ┐
14 = line 26 │ 4 channel DSP
15 = line 27 │
16 = line 28 ┘

----------------------------------------------------------------------------------------------------------------------­32 channel 1 = line 1 & 2 ┐
2 = line 3 & 4 │ 8 channel DSP
3 = line 5 & 6 │
4 = line 7 & 8 ┘
5 = line 9 & 10 ┐
6 = line 11 & 12 │ 8 channel DSP
7 = line 13 & 14 │
8 = line 15 & 16 ┘
9 = line 17 & 18 ┐
10 = line 19 & 20 │ 8 channel DSP
11 = line 21 & 22 │
12 = line 23 & 24 ┘
13 = line 25 & 26 ┐
14 = line 27 & 28 │ 8 channel DSP
15 = line 29 & 30 │
16 = line 31 & 32 ┘

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8.4 Remote Access Ports

8.4.1 COM Port 1 for Modem

Com 1 serial port (RS-232) using a standard RJ45 socket (8P 8C) for connection to a Modem for

remote access. A Modem to Total Recall cable is supplied with each Total Recall unit. The Pin

assignments for this cable can be found in Section 9.1.

The Modem that is recommend for use with Total Recall is a V92 56K external serial modem.

The faster the modem the better. The modems will negotiate the optimum speed that they

can communicate at.

You cannot use an internal modem with Total Recall.

Total Recall will support all external modems supported by Linux which is almost all of them.

For more details on modem compatibility read http://www.tldp.org/HOWTO/Modem-HOWTO-2.html

Do NOT use a Null Modem cable with crossed wires the cable should be straight through.

8.4.2 Network Port

The Network port is an IEEE802.3U compatible 10/100 Base-T interface using a standard RJ45

socket (8P 8C) for connection to a Net Switch, Hub or other network device, for remote access. A

Network Crossover cable is supplied with each Total Recall unit. The Pin assignments for this

cable can be found in Section 9.2.

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8.5 Power Supply Options

Total Recall 19”Rack Mount is available with 2 power supply options.

1: Standard ATX PC power supply auto sensing 90VAC to 260VAC, 50Hz > 60Hz 250 watts.

2: Dual Hot Swap power supply 110VAC switch-able 240VAC, 50Hz > 60Hz 300 watts total.

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9 Cable Pin Assignments

9.1 Modem cable

The pin numbering of the RJ45 plug: with the cable towards you and the gold connectors facing up

pin 1 is on the left and pin 8 is on the right.

DB9 female plug is standard they are numbered on the plug.

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9.2 Network Crossover Cable

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9.3 LCD & Backlights

The LCD used in Total Recall is a TFT colour 640 x 480 display. It will display 262,144 colours.

Do NOT change or adjust the Dip Switches or the Trim Pot on the back of the LCD

any changes will cause the LCD to malfunction and void any warranty.

The Inverter that drives the LCD Backlight requires power supplied from the TR Midboard.

Caution The voltage generated by the inverter for the backlight is 380 Vrms.

Contact with these voltages could be harmful.

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9.4 Power Cable Socket

IEC 90-250VAC power cable socket.

9.5 On/Off Switch

Switches Total Recall On or Off.

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10 Serial Numbers of parts

10.1 TR Serial Number Label

10.2 DSP Serial Numbers

4 Channel DSP Serial Numbers

8 Channel DSP Serial Number

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10.3 Mid-Board Serial Numbers

OR

10.4 PC104 Small Computer Serial Number

PC104 CM786 Serial Number

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10.5 Power Supply Serial Number

Desktop Power Supply

Rack Mount Standard ATX PC Power Supply

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Rack Mount Hot-Swap Power Supply

10.6 Fan Serial Number

10.7 DVD / CD-R Serial Number

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10.8 Hard Disk Drive Serial Number

10.9 LCD Serial Number

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11 Connecting Total Recall

11.1 Signal Sources

Total Recall requires 2-wire analogue inputs.

A digital line signal will first need to be converted to analogue before connecting to the Total Recall.

Total Recall can be installed to record from any one of six possible signal sources:

An analogue trunk (exchange / PSTN) line.

An analogue PABX extension line.

A telephone handset, either analogue or digital (via handset splitter / Logger Patch).

A digital extension line, using D/A (Digital to Analogue) converters.

A digital trunk line, using D/A converters.

A radio or other audio signal presented as a two-wire analogue interface with an average signal

strength greater than –40dBm. This can be balanced or unbalanced input.

11.2 Start Recording - Trigger Mechanism

This is the setting that starts recording on a channel. The trigger can be VOX (voice or audio signal),

or Off-Hook (a change in voltage level of the phone line).

11.2.1 VOX Trigger

VOX is a trigger method of starting a recording when there is not sufficient change in voltage to start

the recording. There are six VOX settings with a range from –40dBm to –20dBm.

VOX 6: High signal and low sensitivity (─20dBm). VOX 6 would pick up loud conversations,

but may not pick up soft/normal conversations. This may be the first option to try if there is noise on

the line giving false triggering and phantom records.

VOX 5: High signal and low sensitivity (─24dBm).

VOX 4: This is the default setting. (─28dBm).

VOX 3: Lower signal higher sensitivity (─32dBm).

VOX 2: Lower signal higher sensitivity (─36dBm). VOX 2 would pick up a very soft voice,

but VOX 2 may trigger the recorder from a noisy line.

VOX 1: Lowest signal and high sensitivity (─40dBm). VOX 1 would pick up a very soft voice,

but VOX 1 also trigger the recorder from a noisy line.

11.2.2 Off-Hook

This is the recommended setting for normal recording from a telephone line. If you are recording

telephone calls, we recommend that the Trigger settings for each channel remain at the default during

the initial configuration set-up.

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The Off-Hook function is triggered by a voltage change on the phone line. The approximate voltages

of a trunk line are:

ON Hook voltage = 48VDC

Off Hook voltage = 7VDC

The voltage trigger mask for Total Recall is:

Stop record (On Hook) =Higher than.35V

Start record (Off Hook) = Lower than 20V

These settings may vary from board to board and channel to channel due to component

tolerance in the Off-Hook circuitry.

A drop in voltage (lifting the hand set Off-Hook) will normally provide sufficient voltage change to

be detected by the recorder, and activate recording. Replacing the handset would normally stop the

recording. If there is insufficient voltage on the line, the Off-Hook function will not work, and

therefore a VOX trigger would need to be selected. When using Handset Splitter (Logger Patch) the

voltage is too low for Total Recall to detect, so Off-Hook cannot be used when recording via handset

splitter.

If a channel is set to Off-Hook and no line is connected to the channel (no voltage), the

channel will commence recording and can only be disabled by setting the channel to OFF or VOX.

11.2.3 No line connected to a Channel

If there is no line connected to a channel it should be set to OFF ; ( Options Menu > Line > Line
Settings ) No recording is possible from a channel that has been set to OFF. This will stop phantom

calls being generated from cross talk or from static with 2-way radio. It is recommended that all

unused channels are set to OFF.

11.3 Line Interface Connectors

The recorder will be configured as a 4, 8, 12 or 16 port for the Desktop Unit and 4, 8, 12, 16, 20, 24,

28,or 32 port for the 19” Rack Mount Unit. The connectors for the Input Line interface are standard

RJ11C / RJ12 telephone sockets (6P 4C).

The 2-wire analogue line interface:

4 Channel DSP (BLACK coloured RJ connectors viewed from the back): 2 wire connection uses pins

3 & 4, (the centre 2 pins). See diagram below.

Each connector has only 1 x 2 wire input.

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8 Channel DSP (GREY coloured RJ connectors viewed from the back); 2 wire connections, Line 1 is

pins 3 & 4 (centre 2 pins), Line 2 is pins 2 & 5. See diagram below.

On an 8 channel board each connector has 2 x 2 wire inputs.

12 Connecting to the Telephone Network to Record Calls

The Total Recall line interface is two-wire analogue. The connector terminations on the rear panel of

the recorder are standard RJ11C / RJ12 telephone sockets.

The line interface on the recorder is a terminating point and not a pass-through point and, therefore, it

is not possible to connect the recorder in series with a telephone handset. This termination point is a

parallel tap (Bridge Device) to an extension line, a trunk line or a digital handset, depending on the

application.

Most PABX / PBX installations have MDF (Main Distribution Frame) or distribution frame fitted

between the incoming trunk lines and the customer equipment. The trunk lines are terminated to the

MDF, and then connected through to the PABX. Similarly, there is normally a distribution frame on

the extension (office) side of the PABX. From this frame, the telephone cabling is routed through the

office/work area to individual telephones, or telephone connection points.

12.1 Connecting to Analogue Trunk or Analogue Extension Lines

Total Recall can be connected to the trunk side or the extension side of the PABX, depending on line

characteristics.

The main difference is that an extension side connection will enable the recording of internal

(extension to extension) calls. In this case, the extension number dialled will be recorded as a search

field, providing the handset generates a DTMF dialling tone.

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If the number of extensions exceeds the number of trunks, and the requirement is only to record

external calls and not internal office calls, then the recorder can be connected to the MDF or

distribution frame on the trunk side. Connecting on the trunk side will also ensure CLI capture if it is

activated on the trunk line.

For extension side recording, each line is dedicated to a specific channel, and will always record to the

same channel unless the line is disconnected or physically changed to another port.

For trunk side recording, the next call in or out will generally pick up the next available trunk line

/channel on the recorder, so extension calls are not channel specific.

If the recorder is connected trunk side on an analogue line and an operator / receptionist answers the

incoming call, the recorder will record the operator’s comments, and also the continuing conversation

of the call if it is transferred. However, in this scenario, the recorder will not know the agent’s

extension number.

In the example above, the recorder is connected to a distribution frame within the communications or

PABX room. Only three of the five available extensions will be recorded.

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In the example above, Total Recall is connected directly to analogue trunk lines. All call activity,

incoming and outgoing, will be recorded.

12.2 Connecting to a Digital Handset using Handset Adapters/Logger Patches

Many PABX / extension installations are digital. It is common to have digital signalling on the

extension side, with analogue trunk lines installed.

It is important to know the configuration of the PABX system before installing a voice logger. Total

Recall will not record a digital line signal directly into the recorder, so digital to analogue conversion

must be done prior to the line interface on the recorder.

Total Recall does not provide D /A conversion. A third party product would be required for this

function.

Unlike standard two-wire analogue, most digital PABXs generate their own signalling protocol, and

therefore recording from digital lines or handsets can be different for each application.

Most digital handsets have analogue audio signalling in the handpiece, with the speaker (earpiece) and

microphone (mouthpiece) connected to the recorder. A Handset Adapter (Logger Patch) can be used

to parallel tap this audio signal from the handpiece, and wire directly back to the recorder. It is

possible to find a signal level difference between the speaker and microphone of the hand set (side
tone) and therefore, in a recorded conversation, the ‘B’ party may be heard more loudly than the ‘A’

party. (This is a limitation of recording via handset adapters and not a recorder limitation.)

Combinations of PABX and digital handsets can also produce variable signal levels.

It is not possible to capture incoming call (CLI) data on the recorder when using handset

adapters, as the recorder connection is to the handpiece rather than to the incoming line. Also, with

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some handsets, standard DTMF signalling tones are not transmitted but are transmitted by the PABX
and thus will not be captured by the recorder.

Handset adapters / logger patches are generally available from local suppliers. Your PABX supplier

should be able to advise on a suitable handset adapter, compatible with the line signalling and wiring

of the handsets installed.

The diagram below

shows a representation of how handset adapters may be used to enable recording

direct from digital handsets.

12.3 Connecting to a Digital Extension Line

It is possible to connect (tap) directly to a digital extension line by using a Digital to Analogue (D/A)

converter.

D/A converters are normally switch and protocol-specific, often using PABX protocol-specific

interface cards in a rack mount configuration, with 1 or 2 connections per line card.

A D/A converter will monitor activity on the line, and reformat the digitised information on the line

into a standard analogue format required by most recorders. The D/A converter will passively capture

both sides of a conversation and send the audio signal to the recorder only when a conversation is

present.

D/A converters will capture CLI information provided it is available on the line at the point of

connection. D/A converters need to be installed in the Comms / PABX room, in close proximity to the

PABX. There is normally a distance limitation between the D/A converter and the recorder. As with

handset adapters, D/A converters are generally available from local suppliers.

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Total Recall does not provide this D/A conversion facility.

13 CLI & DTMF Capture

The CLI data will only be captured if it is embedded in the incoming call data. The Total Recall unit

is always looking for CLI information. If it is detected it will record and display this. CLI will not be

available from a logger patch or analogue extension.

The recorder is designed to detect DTMF tones and display the Dialled Number in the Number Field

of the call record. If DTMF is not present at the point of recording, then the DTMF number will not be

displayed. DTMF may not be available from a logger patch or analogue extension.

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14 Connecting to 2-way Radio

If connecting to a 2-way radio, Transmit (Tx) and Receive (Rx) signals are required to be mixed at the

output port of the radio, then one connection point will be required for Total Recall. If the Tx and Rx

are not mixed, then two recorder ports will be required and, on replay, the user will only hear one side

of the conversation at a time (either the Transmit or Receive).

Total Recall does not provide a facility for combining Tx and Rx signals. 2-way Radio Tx & Rx

mixers are available from Arunta Comsec Pty Ltd.

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15 4 channel DSP Jumper Settings

Ch 1:

JP10 Always ON
JP9 To Disable OFF-Hook (move to JP13)
JP11 Off-Hook setting 1
JP12 Off-Hook setting 2
JP5 AGC

Ch 2:

JP15 Always ON
JP14 To Disable OFF-Hook (move to JP22)
JP20 Off-Hook setting 1
JP21 Off-Hook setting 2
JP4 AGC

Off-Hook settings
Setting 1 ON only
Setting 2 ON only
Setting 1 & 2 ON
Setting 1 & 2 OFF

AGC Settings
ON +10dB

OFF +30dB

Ch 3:

JP17 Always ON
JP16 To Disable OFF-Hook (move to JP25)
JP23 Off-Hook setting 1
JP24 Off-Hook setting 2
JP7 AGC

Ch 4:

JP19 Always ON
JP18 To Disable OFF-Hook (move to JP28)
JP26 Off-Hook setting 1
JP27 Off-Hook setting 2
JP6 AGC

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16 8 Channel DSP Jumper Settings

Ch 1:

JP12 Always ON
JP15 Short to disable OFF-Hook
JP13 Off-Hook setting 1
JP14 Off-Hook setting 2
JP4 AGC

Ch 2:

JP16 Always ON
JP19 Short to disable OFF-Hook
JP17 Off-Hook setting 1
JP18 Off-Hook setting 2
JP3 AGC

Ch 3:

JP20 Always ON
JP23 Short to disable OFF-Hook
JP21 Off-Hook setting 1
JP22 Off-Hook setting 2
JP6 AGC

Ch 4:

JP24 Always ON
JP27 Short to disable OFF-Hook
JP25 Off-Hook setting 1
JP26 Off-Hook setting 2
JP5 AGC

Off-Hook settings
Setting 1 ON only
Setting 2 ON only
Setting 1 & 2 ON
Setting 1 & 2 OFF

AGC Settings
ON +10dB

OFF +30dB (Default)

Ch 5:

JP28 Always ON
JP31 Short to disable OFF-Hook
JP29 Off-Hook setting 1
JP30 Off-Hook setting 2
JP8 AGC

Ch 6:

JP32 Always ON
JP35 Short to disable OFF-Hook
JP33 Off-Hook setting 1
JP34 Off-Hook setting 2
JP7 AGC

Ch 7:

JP36 Always ON
JP39 Short to disable OFF-Hook
JP37 Off-Hook setting 1
JP38 Off-Hook setting 2
JP10 AGC

Ch 8:

JP40 Always ON
JP43 Short to disable OFF-Hook
JP42 Off-Hook setting 1
JP41 Off-Hook setting 2
JP9 AGC

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8 channel DSP

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17 Upgrading Total Recall to Higher Channel Capacities

17.1 Desktop Model

The 4, 8, and 12 channel versions of the Desktop Model can be upgraded to a higher channel capacity

by the addition of a 4-channel (Part Number TR-U4) or 8-channel (Part Number TR-U8) DSP card.

Total Recall Desktop Model can accommodate 2 DSP cards only so the upgrade may necessitate the

removal of an existing DSP card(s). Table 1 identifies the possible permutations:

Current Version Upgrade To Remove Add

TR-04 TR-08 1 x TR-U4

TR-04 TR-08S 1 x TR-U4 1 x TR-U8

TR-04 TR-12 1 x TR-U8

TR-04 TR-16 1 x TR-U4 2 x TR-U8

TR-08 TR-12 1 x TRU4 1 x TRU8

TR-08 TR-16 2 x TR-U4 2 x TR-U8

TR-08S TR-12 1 x TR-U4

TR-08S TR-16 1 x TR-U8

TR-12 TR-16 1 x TR-U4 1 x TR-U8

17.2 19” Rack Mount Model

The 4, 8, 12, 16, 20, 24, 28 and 32 channel versions of the Rack Mount Model can be upgraded to a

higher channel capacity by the addition of a 4-channel (Part Number TR-U4) or 8-channel (Part

Number TR-U8) DSP card. Total Recall Rack Mount Model can accommodate 4 DSP cards only so

the upgrade may necessitate the removal of an existing DSP card(s).

Any combination of 4 and 8 channel DSP cards up to 32 channels and a maximum of 4 DSP

cards can be configured for the Rack Mount Model. The Jumper settings to designate DSP ‘A’,

‘B’, ‘C’, and ‘D’ can be found in Section 8.3.

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17.3 Requirements

• Copy of this procedure.

• Additional DSP circuit board.

• A clear and clean flat surface at least 750mm wide by 370mm deep.

• Anti-static workstation (ideal).

• Screwdriver Philips or Posi suitable for M3 pan head screws.

• Four (4) off M3 x 8mm pan head screws.

17.4 Disconnect power and telephone lines

Shut down Total Recall program, and switch off the unit.

Switch off the 110/240VAC supply at the power outlet and then remove the plug.

Withdraw the IEC power cord connector from the back of the Total Recall enclosure.

Mark the telephone lines so that they can be replaced in the same locations. Remove the telephone

line RJ11C / RJ12 plugs from the back of the Total Recall Unit.

17.5 Opening the Total Recall Case

Instructions to open the Desktop Model see Section 3.1

Instructions to open the Rack Mount Model see Section 3.2

17.6 Fitting the additional DSP circuit board

For the Desktop Model see Section 5.6.

For the 19” Rack Mount Model see Section 6.2.

17.7 Reassembly of the Total Recall

The reassembly of the Total Recall case is the reverse of the previous procedure.

TR-U8 (8-channel DSP Card) is installed exactly the same way as the 4 channel board.

17.8 Software Issues

There are no software issues that require consideration. Software will automatically recognise the

configuration of Total Recall.

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18 Network TCP/IP

18.1 Accessing Total Recall from Remote Manager through a Firewall

While it is not possible to describe solutions for all different network setups it is hoped that from this
simple example, a network administrator will be able to learn how to provide access to a Total Recall
unit through a firewall.

Consider the following example:

Here Total Recall is connected on an Internal Network with an IP Address range of 192.168.3.xxx.
The Total Recall has the address 192.168.3.109. There is a firewall which provides access to the
internet. This allows other company servers to be accessed using a Public IP Address in this case

203.10.10.10. The Firewall has the Internal address 192.168.3.252.

PC’s on the Internal Network should be able to access the Total Recall units directly via the LAN.

A Remote PC would like to be able to connect to the Total Recall over the internet from home.

The network administrator should follow the following steps:

• Configure the Total Recall’s IP Address and set the firewalls internal address as its gateway.

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• Install Remote Manager on one of the Internal Network PC’s.

• Add the Total Recall to Remote Manager as shown in the diagram.

• Use the Remote Manager application to modify the Total Recall’s host name as shown in the

diagram below.

To connect to the TR externally through some firewalls you must connect using a host name
rather than an IP Address. Remote Manager PCs on the Internal Network can connect using IP address
rather than host name.

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As a small aside at this point the system administrator could add the Total Recalls IP Address

into the internal DNS server so that Remote Manager clients running on the Internal Network
could access Total Recall using the name ‘totalrecall1’ instead of having to remember the IP
address. However that is not necessary for our particular example.

• Configure the Firewall by forwarding the following ports:

Forward port 10010 to the Total Recall’s address 192.168.3.109 (NB: 10010 is the configured
Port Base in our example).
Note that this is a TCP connection.

In addition if you want to transfer files to your local folders, or email files from the Total
Recall you will need to port forward FTP (port 21) to this address as well:

• A remote PC must be able to resolve the name ‘totalrecall1’ to the Firewalls externally visible

IP Address.

One simple way to do this is to edit the hosts file… eg: On windows 2000 or windows XP modify

the file ‘C:\WINNT\system32\drivers\etc\hosts’ to contain the line

‘203.10.10.10 totalrecall1’

You can ensure that this is correct by typing: ‘ping totalrecall1’ at a DOS command prompt.

• Install Remote Manager on the Remote PC machine.

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Add the Total Recall making sure you use the hostname not the IP Address as shown in the
following diagram:

The Remote PC’s Remote Manager should now be able to access the Total Recall on the Internal
Network.

18.2 What if the Remote PC is behind a local firewall?

If your you still can’t connect its likely that the Remote PC’s ISP is running a local firewall which
blocks outgoing sockets.

At this time Remote Manager doesn’t support the use of a configurable proxy server or SOCKS on the
client side.

Many ISP’s block all ports except port 80, so one thing to try is set the base port of the Total Recall to
80 and attempt to connect.

If the Total Recall is behind a firewall you will need to port forward port 80 as described
previously in this document.

If this still doesn’t work… its time to move to setup a VPN.

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18.3 Remote Manager will not Live Monitor

PROBLEM:

I don’t hear any sound when I attempt to remotely monitor or remotely playback a call from
Remote Manager, however I can playback a call from Remote Manager on a local CD / DVD or in
a local folder.

NOTE:

This procedure should only be used after consultation with the network administrator for your
network. The following steps are written for Windows XP. They will need to be modified for other
operating system versions.

RESOLUTION

STEP 1:

Open the DOS command prompt Window and type the command ‘ipconfig’

STEP 2.

For Remote Manager to work correctly there should be one and only one IP address. If there are
two IP addresses monitoring and playback will not work correctly. The diagram below shows the
situation where two IP addresses are configured.

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STEP 3:

If two IP addresses are shown (as in the diagram above) then you need to remove one of the IP
Addresses in the following way:

Run Network connections by going to ‘Start > All Programs > Accessories > Communications >
Network Connections’ as shown in the diagram below.

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STEP 4:

Double click on Local Area Connection to bring up the following dialog box:

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STEP 5:

Click the Properties button to give the following dialog box.

STEP 6:

Select Internet Protocol(TCP/IP) and press the properties button to bring up the following dialog
box:

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STEP 7:

Press the advanced button to bring up the following dialog box:

STEP 8:

Select the unwanted IP Address and press the remove button. The remaining IP address should be
an IP Address which is on the same network as the Total Recall. For example if the Total Recall is
configured as 192.168.3.39 then use 192.168.3.38 as the main IP address for the PC. If in doubt
which one to remove talk to your network administrator.
Press OK… and check that the PC only has one IP Address configured. This can be done by

running ‘ipconfig’ in the command prompt as described in steps 1 and 2 of this document.

The diagram below shows the desired output. Note: Only one IP Address is shown

Confirm that remote monitoring and playback now work by running Remote Manager.

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19 Total Recall Will Not Boot

If Total Recall will not boot there may be a number of causes.

1: Power; Mains Supply
Total Recall Power Supply
Internal Power cables

2: Hard Disk Drive, (IDE cable, power cable, corrupt software, etc.)

3: BIOS

4: DSP line interface card

5: LCD

There will be varying symptoms and causes for each of these conditions.

1: Power:

Symptom: No Boot, No Power LED, No LCD Backlight.
Causes: No power from the wall socket / power source, IEC cord faulty or not plugged

in, Faulty Total Recall Power Supply, internal cables not plugged in.

Test: Try another appliance in the wall socket. Try a different IEC power cord. Check

all internal cables are plugged in to their correct socket. Test with a voltmeter / multimeter the
output DC voltage from the internal power supply.

Test: Check the voltage from the power Supply at the Midboard power connector.

Red to Black = 4.78VDC to 5.35VDC

Yellow to Black = 11.80VDC to 12.35VDC

If the voltage is out side of these ranges the Power Supply will need to be replaced.

Fix: Check fuse (Desktop only)

It is possible that the fuse holder may have become loose during transit or the fuse is

blown. Disconnect the power cord, remove the fuse holder at the rear of the unit (Refer
Section 3) and check that the fuse is OK. Power-up again.

2: Hard Disk Drive:

Symptom: No Boot, BIOS loads but will not load Linux, Linux loads but Total Recall

software will not load..
Causes: On going research.
Test:

Fix:

3: BIOS:

Symptom: Power LED ON, HDD LED ON, Start Beep, LCD vertical and horizontal

strips, will not boot, no key press beep.
Cause: Possible Power Surge or spike. On going research.

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Test: Plug a VGA CRT cable into the PC104 see Section 4.4. Connect standard PS2

101 Keyboard to the PS2 Keyboard cable from the PC104. Boot the Total Recall unit and

observe the onscreen results. Possible error messages are, CRC error, Checksum error.

Fix: Re-Boot the unit and at the first screen with text Press the DELETE key to open

the BIOS. When the BIOS menus open goto LOAD DEFAULTS and press Enter. Then go to

Save and Exit and allow the unit to boot. The unit can boot with both the CRT and the LCD

connected and will display on both.

4: DSP:

Symptom:

Cause: On going research.
Test:

Fix:

5: LCD:

Symptom: No Backlight, Backlight on but no display / text.

Cause: On going research.
Test:
Fix: The LCD Keeps Scrolling

After switching on the Total Recall unit check the following start-up procedure:

Turn the volume control thumbwheel all the way to the right. (Do not force it or use too much

pressure)

After about 50 seconds the Total Recall splash screen will show.

Then an information text screen will show.

Then the Logging Menu will be displayed.

If the LCD screen keeps scrolling after about 2 minuets press the <Select> or the <Menu> key if there

is a beep heard then there could be a problem with:

1: The LCD display screen or

2: The Midboard or

3: The PC104.

The time on start-up maybe more than is quoted above if the Total Recall has had an incorrect

shut-down. This could extend longer depending on how many call are stored on the HDD.

If after 10 minutes there is no beep and no HDD activity power off the TR unit and wait about 30

seconds and then restart. If there is no activity after about 10 minutes you will need to attach a CRT

monitor to see the Boot up process.

Refer Section 15 for instructions.

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LCD Scrolling

If after start-up the LCD is scrolling and a key is pressed and a beep is heard it is most likely that the

LCD is faulty.

Other causes:

TR Midboard or

PC104 small computer board.

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20 Helpful Total Recall keystrokes

These are keys that will help when operating TR with a full size keyboard.

[Esc] = Shutdown Total Recall

The standard TR keys also have equivalents on a PC keyboard:

Menu = [ + ]

Select = [ Enter ]

Up = [Arrow Up]

Down = [Arrow Down]

0..9 = [ 0 ] .. [ 9 ] on the alpha keypad.

¸ = [¸ ]

<< = [ R ]

Stop = [ T ]

> = [ Y ]

>> = [ U ]

>>> = [ I ]

21 LCD Screen Messages

Date The date the call was placed or received.
Time The start time of the call.
Len The length or duration of the call, in seconds.
Number The inbound or outbound call number.
> < The direction of the call is displayed if either CLI or DTMF

has been captured.
CH# The channel number associated with the call.
ST The status of the call (see below).

The possible messages in the status column are as follows:

* = The call is tagged.
C = The call is current.
(i.e. it is happening at this time).
X = The call has been damaged.
A = The call has been archived.
M = Monitoring this live call.

If a call is being replayed the status column will indicate the following:

> = Playing
>> = Fast Forward
>>> = Skipping Forward
<< = Rewinding
|| = Paused

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22 Sounds and Noises

22.1 Continuous Noise

There is a loud and continuous tone sounded after pressing keys.

One of the keys may be stuck down against the casing. Just move the keys about to release it.

23 Passwords

If the password has been forgotten or misplaced contact your Total Recall representative for

assistance.

The old password cannot be recovered, software can only be over-written to reset the

passwords to the default “0000”.

24 DVD / CD Drive Cleaning

There are CD / DVD drive Laser Lens cleaning kits available from retail outlets. These may clean the

Laser but they require you to press the Play button to start the cleaning process. Total Recall does not

have such a process.

If the cleaning CD is put into Total Recall the CD will spin but the Laser will not be lined up with the

cleaning brush.

Workaround:

Remove the CD / DVD drive from the Total Recall and install it in a PC then the cleaning process can

take place.

25 Archiving Problems

25.1 Keypad lockup when Archiving

I have selected Archive from the Search Menu. Now my keyboard has locked-up and the recorder

does not seem to be working.

The archive process takes time. Writing to a CD is a time-consuming process. During the archive

process, the <MENU> and <SELECT> keys will be disabled and you will have no access to other

functions of the recorder.

DO NOT SWITCH OFF THE POWER. Although you have no access to the recorder, it will still be

recording on active channels, and it will still be archiving calls to the CD. It is recommended to start

the archive process during times of low-usage, or when you do not need to gain further access to the

recorder for a period of time.

V4.00 Rev0.03 July 05 79

25.2 After Archive the % on the HDD did not change

I have archived calls to a CD but the “% Used” indicator on the Logging Menu remains at the same

level.

The Archive “Do you want to remove the calls you archive?” option will archive calls to CD and
either delete them from the hard drive (Yes) or keep them on the hard drive (No). If you choose to

keep the archived calls on the hard drive the “% Used” indicator will not change. If you choose to

delete the archived calls from the hard drive, after archive then the “% Used” indicator will

decrement.

25.3 Total Recall will not Archive to CD.

25.3.1 “Loading CD” Message

The message on the screen “Loading CD” remains forever without archiving.

Possible Cause:

1: The Total Recall Database is corrupt. Calls show ‘0.00 length’ and marked with an ‘X’.

Fix: From the OPTIONS menu > SYSTEM MAINTAINCE click on DATABASE REBUILD.

2: The Total Recall has had an incorrect (dirty) shutdown or power fail. After restart TR will not

Archive or read a previously archived CD.

25.4 “This CD could Not be loaded” Message

The message on the screen “This CD could Not be loaded” without archiving.

Possible Cause:

1: There is No CD in the draw.

2: The CD may be faulty.

3: The CD may be damaged.

4: The CD-R drive may be faulty.

25.4.1 “This CD has No free space” Message

The message on the screen “This CD has No free space” remains forever without archiving.

Possible Cause:

1: The CD is full.

25.4.2 “This CD may be damaged” Message

The message on the screen “This CD may be damaged” without archiving.

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Possible Cause:

1: The Archive process took to long to finalize and closed the archive session.

2: The CD if faulty.

3: The CD is damaged.

25.4.3 Tests to perform to determine CD-R drive problems:

1: Using a previously Archived CD try and read back the information.

2: Try a new CD disk.

3: Try a different brand CD.

4: Try cleaning the CD laser using a CD drive cleaning CD kit. (see Cleaning the CD drive
above.)

25.4.4 Total Recall will not Search a CD.

The message on the screen “Loading CD” remains forever without doing a search.

Tests to perform to determine the problem:

1: Using a previously Archived CD try and read back the information.

2: Try a new CD disk.

3: Try a different brand CD.

4: Try cleaning the CD laser using a CD drive cleaning CD kit. (see Cleaning the CD drive
above.)

26 Recording Problems

26.1 Problem Recording with Off Hook

The Total Recall is connected to an analogue extension on a PABX and Off Hook will work on some

channels but keep recording on others.

Reason: The On Hook voltage is too low.

Measure the Off Hook voltage and the On Hook voltage and compare them with the figures below.

What to Try: The Off Hook jumpers are set at time of manufacture for each channel to comply with

the voltage mask below. For channels that have continuous recording problems try removing any

fitted jumper shorting links. With the jumpers off (removed ) this is the lowest voltage setting. The

Jumpers can be found in Sections 12 & 13.

Do NOT remove other jumper links.

V4.00 Rev0.03 July 05 81

The Off-Hook function is triggered by a voltage change on the phone line. The approximate voltages

of a trunk line are:

ON Hook voltage = 48VDC

Off Hook voltage = 7VDC

The voltage trigger mask for Total Recall is:

Stop record (On Hook) =Higher than.40V

Start record (Off Hook) = Lower than 20V

These settings may vary due to component tolerance in the Off-Hook circuitry.

A drop in voltage (lifting the hand set Off-Hook) will normally provide sufficient voltage change to

be detected by the recorder, and activate recording. Replacing the handset would normally stop the

recording. If there is insufficient voltage on the line, the Off-Hook function will not work, and

therefore a VOX trigger would need to be selected. When using Handset Splitter (Logger Patch) the

voltage is to low for the Total Recall to detect, so Off-Hook cannot be used when recording via

handset splitter.

If a channel is set to Off-Hook and no line is connected to the channel (No voltage), the

channel will commence recording and can only be disabled by setting the channel to OFF or VOX.

26.1.1 Continuous Recording

The channels are maybe set to Off-Hook. Enter the Options Menu and change the Line Trigger setting

from Off-Hook to VOX 4 or Off.

26.1.2 Call cut into Multiple Records of Varied length

During the process of recording a call, the call appears to be cut into multiple records, each of a varied

length.

Check the VOX level settings of the channel(s) concerned. It is possible that the VOX level threshold

is too sensitive in detecting silence on the line. For example, “VOX 6” detects a high signal with

associated low sensitivity, so if the voice at either end is not loud enough or is not talking

continuously, the recorder may detect a period of silence and cut the call.

At the same time, check the VOX Timeout setting in the Options Menu. If the VOX level threshold is

too low, the calls will be cut based on the VOX Timeout setting. A combination of changing the

Trigger setting to VOX 4 or lower and also increasing the VOX Timeout setting should eliminate the

problem of cut calls.

V4.00 Rev0.03 July 05 82

26.1.3 Call cut into Multiple Records of Equal length

During the process of recording a call, the call appears to be cut into multiple records, each of a equal

length.

Check the Maximum call length setting in the Options Menu (Call button). If a call recording reaches

the maximum length setting, the recording will be stopped and then restarted as a new (continuation)

record, with no loss of recording in between the stop and restart.

To avoid cutting the call into multiple records, increase the Maximum call length setting. The default

is 1 hour.

26.1.4 False recording on an adjacent channel.

1: If flat cable has been used to connect to the Total Recall this can induce cross-talk. Twisted

cable must be used.

2: If the channel that is recording the phantom calls has no line connected and no voltage this

may be the cause. Set this channel to Off in the Options menu > Line > Line Settings.

3: If there is a line connected and the line voltage is very low and the Ring signal is causing a

phantom call on the adjacent channel a filter may help.

The following series resonant circuit needs to go in parallel with the line.

This circuit provides a 1200 ohm shunt @ 20Hz (assuming no losses in the capacitor or inductor). It

will not effect the circuit at normal audio frequencies giving a 2.2k ohm shunt impedance at 300Hz

and a 21k ohm shunt impedance at 3.4kHz (normal line impedance at these frequencies is 600 ohm).

This circuit will have the effect of reducing the cross-talk ring signal by a factor of 50.

Note the polarity of the two capacitors.

R = Resistor 1200 ohm 1watt.

C1 = Capacitor 120 uF 120 Volt (Electrolytic Polar capacitor)

C2 = Capacitor 120 uF 120 Volt (Electrolytic Polar capacitor)

L = Line Inductor 1 Henry

26.1.5 Recording with Logger Patch

When recording with a Logger Patch I get lots of phantom calls of short duration.

V4.00 Rev0.03 July 05 83

Reason: Some PABX systems with the handset On Hook (on the cradle, hang-up) their

microphone is still active and will always supply a signal to the Total Recall, some being strong

enough to start a recording.

Fix: Read the instruction sheet that came with the Logger Patch or refer to Volume Nº3.

There are jumper settings the will disable the connection to the microphone of the hand-set. This will

record from the Speaker / earpiece and with the side tone both sides of the conversation will be

recorded.

The near side party will be softer than the far side party. This is because it is relying on the side

tone.

26.2 Search and Replay

26.2.1 Search Results

Total Recall search function takes into consideration a call record that is not identified as IN or OUT.

An incoming call is a call that CLI has been detected and recorded into that call file.

An outgoing call is a call that DTMF has been detected and recorded into that call file.

If a call for some reason did not detect CLI or DTMF the call has no number in this field so Total

Recall cannot determine if the call is Incoming or Outgoing.

When a search is done for Incoming calls the result will display all Incoming call and calls that TR

cannot determine if they are IN or OUT.

26.2.2 Testing the Speaker

Turn Volume knob on the Total Recall up all the way to the right (Do Not Force It).

When any of the keys on the TR unit are pressed do you hear any beep sound?

When trying to replay a call do you hear any sound?

Open the TR case by unscrewing the 8 screws on the underside. (Refer drawing Section 3)

Check speaker plug is connected, gray wire to J2 on the left of the Mid-Board.

Check green wire is connected to J6 of the Mid-Board and to the DSP.

V4.00 Rev0.03 July 05 84

Check brown wire is connected to J11 of the Mid-Board and BZ1 on the PC104.

26.2.3 Call Finished in Middle of Conversation

The call I am replaying finishes in the middle of the call, and I know that there was an extended

conversation.

This call has most likely been “cut” as determined by the Maximum call length setting.
Check the channel number of the call in the Search Menu, then search for the next call on the same

channel number and you will find the remainder of the call. The second part of the call should be

indicated by a (cont...) entry in the number field that indicates a continued call.

26.2.4 Remote Party very quiet

When making a telephone call, I can hear the remote party very clearly but when I play back the call,

it is hard to hear the remote party.

This is associated with the AGC (Auto Gain Control) built into the recorder.

The recorder is designed to “record” all the sounds heard on the line, both Transmit (Tx) and Receive

(Rx). This includes background noise, line noise and ambient noise.

The recorder “records all audio noise”, and cannot distinguish between “background” and

“foreground” noise. This problem may be compounded if the recording is made via Handset Splitter

(Logger Patch). In this case, the “background noise” fed back through the microphone of the handset

is combined with the Receive (Rx) signal from the “Remote Party”, and therefore what appears to be a

clear voice to the listener may sound soft or hard to hear upon replay.

This is a function of the AGC, which “averages out” all the audio signals detected during the

recording.

If on the other hand, there is no background noise, then the “Remote Party” will sound very clear and

loud upon replay.

26.3 DTMF

I am dialling a number and I can hear the tones on my phone, but no DTMF number appears in the

Logging Menu next to the (C) Current Call.

If recording via a handset splitter (Logger Patch), it may not be possible for the recorder to detect

DTMF tones. If your phone system transmits a proprietary signal to the PABX, and the PABX

converts this signal to DTMF tones, then the recorder cannot detect the DTMF as it is not present at

the point of recording.

The recorder is designed to detect DTMF tones on dialling and display the “Dialled Number” in the

Number Field of the call record. If DTMF is not present at the point of recording, then the DTMF

number will not be displayed.

V4.00 Rev0.03 July 05 85

26.4 CLI

The CLI data will only be captured if it is embedded in the incoming call data. Total Recall is always

ready to receive CLI (CLIPA)

V4.00 Rev0.03 July 05 86

27 Standard BIOS Setup

Phoenix - AwardBIOS V6.00 PG CM786 Rev 1.4

Standard CMOS Setup Integrated Peripherals

Primary Master Auto On Chip IDE Channel 0 Enabled
Primary slave Auto On Chip IDE Channel 1 Enabled
Secondary Master None IDE Perfetch Mode Disabled
Secondary slave None Primary Master PIO Auto
Drive A None Primary Slave PIO Auto
Drive B None Secondary Master PIO Auto
Video EGA/VGA Secondary Slave PIO Auto
Halt On All Errore Primary Master UDMA Disabled
Panel Type 640*480 TFT Primary Slave UDMA Disabled
Boot Device Selected CRT+LCD Secondary Master UDMA Disabled
Secondary Slave UDMA Disabled

Advanced BIOS Features

Virus Warning Disabled On Chip USB Enabled
CPU Internal Cache Enabled USB Legacy Support Disabled
External Cache Enabled IDE HDD Block Mode Disabled
CPU 12 Cache ECC Checking Enabled Onboard LAN Boot ROM Disabled
Processor Number Feature Enabled Onboard LAN Enabled
Quick Power On Self-Test Enabled Onboard FDC Controller Disabled
First Boot Device HDD-0 Onboard Serial Port 1 3F8/IRQ4
Second Boot Device CDROM Onboard Serial Port 2 2F8/IRQ3
Third Boot Device Disabled UART 2 Mode Standard
Boot Other Device Enabled Onboard Parallel Port Disabled
Swap Floppy Drive Disabled Onboard Parallel Mode Normal
Boot Up Floppy Seek Disable Onboard Legacy Audio Disabled
Boot Up NumLock Status On
Gate A20 Option Fast

Typematic Rate Setting Disabled Power Management Press Enter
Security Option Setup PM Control By APM Yes
OS Select For DRAM > 64mb Non-OS2 Video Off Option Suspend -> Off
Video Bios shadow Enabled Video Off Method V/H SYNC+Blank
C8000-CBFFF Shadow Enabled Modem use IRQ NA
CC000-DC000 Shadow Disabled Soft – Off by PWRBTN Instant off
Small Logo (EPA) show Enabled Wake Up Events Press Enter
EEPROM Write Protect Enabled

Advanced Chipset Features

SDRAM Cycle Length 3 Reset Configuration Data Disabled
Bank Interleave Disabled Resources controlled By Auto (ESCD)
Memory Hole Disabled PCI /VGA Palette Snoop Disabled
P2C/C2p Concurrency Enabled
System BIOS Cacheable Enabled

Video RAM Cacheable Enabled (Not Configurable)
Frame Buffer Size 8M
AGP Aperture Size 64M

AGP Driving Control Auto Auto Detect DIMM / PCI Clk Enabled
OnChip Sound Auto Spread Spectrum Disabled
CPU to PCI Write Buffer Enabled
PCI Dynamic Bursting Enabled
PCI Master 0 WS Write Disabled
PCI Master 0 WS Read Disabled
PCI Delay Transaction Disabled
PCI #2 Access #1 Retry Enabled
ISA Bus Clock PCICLK/4
AGP Master 1 WS Write Disabled
AGP Master 1 WS Read Disabled

Init Display First PCI Slot

Power Management Setup

PNP/PCI Configuration

PNP OS Installed No

PC Health Status

Frequency / Voltage Control

V4.00 Rev0.03 July 05 87

28 Specifications

Number of Channels: 4, 8, 12 or 16 Desktop Unit

4, 8, 12, 16, 20, 24, 28 or 32 Rack Mount Unit

(Channel upgrades available 4 or 8ch)

Security: Password (2 levels)

Coding Method: 8kbps High Quality Vector Quantisation providing over 10,000 hours

on-line database of recordings.

Line Impedance (AC): (Aus & USA) 6 K ohm

(NZ) 12 K ohm

(EUR) 67 K ohm

Line Impedance (DC): (Aus /NZ/Europe) 1M ohm

(USA) 10M ohm

Frequency Response: 300-3400 Hz, +/- 0.5dBm.

Signal to Noise: -34dBm.

Cross-talk: -60dBm.

Record (PIP) Tone: 1.4kHz. Channel and Level selectable.

(Off, 33dBm, 27dBm, 21dBm)

Recording Triggers: Off-Hook, VOX (adjustable), OFF, VOX 6 20dBm, VOX 5 24dBm,

VOX 4 28dBm, VOX 3 32dBm, VOX 2 36dBm, VOX 1, 40dBm

CPU Type: PC104 Celeron 400Mhz

SDRAM: 256Mb

Internal Storage: Hard Disk Drive.

Call Data capacity: 37Mb

DVD Drive: IDE (uses DVD+RW media for Archive.)

Display: 130mm x 97mm Colour TFT with twin CCFL backlit LCD

Power Requirements: 90VAC - 260VAC, 50Hz - 75Hz

50 Watts Maximum

Max Line Voltage: Tip to Ring; 250VDC

Tip to Ring ; 150VAC rms

Tip to Ground; 1500VDC

Tip to Ground ; 1000VAC rms

Analogue Ports: 4, 8, 12, 16.

RJ11C/RJ12/RJ14 (PSTN) line interface ports.

4-channel DSP interface uses pins 3/4

8-channel DSP interface uses pins 3/4 and 2/5

Line Out Jack: 3.5mm stereo phono

V4.00 Rev0.03 July 05 88

Headphone Jack: 3.5mm stereo phono

Client Software: Remote Manager (Windows 95/98/NT/ME/2000/XP)

System Software: Field upgradeable via CD Media

Operating System: Linux Fedora Core 2

Desktop Unit Size : 365 x 375 x 165 mm.

14½ x 14¾ x 6½”.

Desktop Unit Weight: 6 kg net

13 lb net

Rack Mount Size: 480 x 230 x 220 mm (5U)

19” x 9” x 8½”

Rack Mount Weight: 10 kg net

22 lb net

Desktop Enclosure: UL 94V-0 ABS plastic

Rack Mount Enclosure: Zinc Passivated steel with Powder-Coated face panel.

Standard EIA 19” Rack configuration (5U)

Specifications subject to change without notice.

V4.00 Rev0.03 July 05 89

29 Software Licence Agreement

END-USER LICENCE AGREEMENT FOR ARUNTA SOFTWARE – Total Recall &
Remote Recall.

IMPORTANT-READ CAREFULLY: This Arunta Software Licence Agreement (“ASLA”) is

a legal agreement between you (either an individual or a single entity) and Arunta Comsec Pty

Ltd for the Arunta software product identified above, which includes computer software and

associated media and printed materials, and may include “online” or electronic documentation

(“SOFTWARE PRODUCT” or “SOFTWARE”). By installing, copying, or otherwise using

the SOFTWARE PRODUCT, you agree to be bound by the terms of this ASLA. If you do not

agree to the terms of this ASLA, promptly return the unused SOFTWARE PRODUCT to the

place from which you obtained it.

SOFTWARE PRODUCT LICENCE

The SOFTWARE PRODUCT is protected by copyright laws and international copyright

treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT

is licensed, not sold.

GRANT OF LICENCE

This ASLA grants you the following rights:

The software and hardware described in this document are furnished under a licence agreement

and may be used only in accordance with the terms of the agreement. The software that

accompanies all Arunta products is the property of Arunta Comsec Pty Ltd (ACN 051 658569),

and is protected by copyright law. While Arunta continues to own the software, you will have

certain limited rights to use the software after your acceptance of this licence. Except as may

be modified by a license addendum which accompanies this licence, your rights and

obligations with respect to the use of this software are as follows:

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS

Limitations on Reverse Engineering, Decompilation, and Disassembly: You may not reverse

engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the

V4.00 Rev0.03 July 05 90

extent that such activity is expressly permitted by applicable law not withstanding this

limitation.

Termination: Without prejudice to any other rights, Arunta may terminate this ASLA if you

fail to comply with the terms and conditions of this ASLA. In such event, you must destroy all

copies of the SOFTWARE PRODUCT and all of its component parts.

UPGRADES

If the SOFTWARE PRODUCT is an upgrade of an Arunta product, you now may use that

upgraded product only in accordance with this ASLA.

COPYRIGHT

All titles and copyrights in and to the SOFTWARE PRODUCT (including but not limited to

any images, photographs, animations, video, audio, music, text, and applets, incorporated into

the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the

SOFTWARE PRODUCT, are owned by Arunta or its suppliers. The SOFTWARE PRODUCT

is protected by copyright laws and international treaty provisions.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES

To the maximum extent permitted by applicable law, in no event shall Arunta or its suppliers

be liable for any special, incidental, indirect, or consequential damages whatsoever (including,

without limitation, damages for loss of business profits, business interruption, loss of business

information, or any other pecuniary loss) arising out of the use of or inability to use the

software product, even if Arunta has been advised of the possibility of such damages.

MISCELLANEOUS

The developer, Arunta Comsec Pty Ltd has adopted a policy to continue the development of

Total Recall and Remote Manager and therefore there may be variations between the

documentation and the operating system at any one time.

Should you have any questions concerning this ASLA, or if you desire to contact Arunta for

any reason, please contact the Arunta reseller serving your country, or write to Arunta Comsec

Pty Ltd, Unit 5 / 7 Millennium Court Silverwater NSW 2128, Australia.

V4.00 Rev0.03 July 05 91