Omega Products OMG-DATASHARK Installation Manual

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User’s Guide
OMG-DATASHARK
Dual Port ISA High Speed RS-232 Interface Board
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Servicing North America:
ISO 9001 Certified Stamford CT 06907-0047
TEL: (203) 359-1660 FAX: (203) 359-7700 e-mail: [email protected]
Canada: 976 Bergar
Laval (Quebec) H7L 5A1, Canada TEL: (514) 856-6928 FAX: (514) 856-6886 e-mail: [email protected]
For immediate technical or application assistance:
USA and Canada: Sales Service: 1-800-826-6342 / 1-800-TC-OMEGA
®
Customer Service: 1-800-622-2378 / 1-800-622-BEST
®
Engineering Service: 1-800-872-9436 / 1-800-USA-WHEN
®
TELEX: 996404 EASYLINK: 62968934 CABLE: OMEGA
Mexico: En Espan˜ ol: (001) 203-359-7803 e-mail: [email protected]
FAX: (001) 203-359-7807 [email protected]
Servicing Europe:
Benelux: Postbus 8034, 1180 LA Amstelveen, The Netherlands
TEL: +31 (0)20 3472121 FAX: +31 (0)20 6434643 Toll Free in Benelux: 0800 0993344 e-mail: [email protected]
Czech Republic: Frystatska 184, 733 01 Karviná, Czech Republic
TEL: +420 (0)59 6311899 FAX: +420 (0)59 6311114 Toll Free: 0800-1-66342 e-mail: [email protected]
France: 11, rue Jacques Cartier, 78280 Guyancourt, France
TEL: +33 (0)1 61 37 29 00 FAX: +33 (0)1 30 57 54 27 Toll Free in France: 0800 466 342 e-mail: [email protected]
Germany/Austria: Daimlerstrasse 26, D-75392 Deckenpfronn, Germany
TEL: +49 (0)7056 9398-0 FAX: +49 (0)7056 9398-29 Toll Free in Germany: 0800 639 7678 e-mail: [email protected]
United Kingdom: One Omega Drive, River Bend Technology Centre
ISO 9002 Certified Northbank, Irlam, Manchester
M44 5BD United Kingdom TEL: +44 (0)161 777 6611 FAX: +44 (0)161 777 6622 Toll Free in United Kingdom: 0800-488-488 e-mail: [email protected]
OMEGAnet®Online Service Internet e-mail
www.omega.com [email protected]
It is the policy of OMEGA to comply with all worldwide safety and EMC/EMI regulations that apply. OMEGA is constantly pursuing certification of its products to the European New Approach Directives. OMEGA will add the CE mark to every appropriate device upon certification.
The information contained in this document is believed to be correct, but OMEGA Engineering, Inc. accepts no liability for any errors it contains, and reserves the right to alter specifications without notice. WARNING: These products are not designed for use in, and should not be used for, patient-connected applications.
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Contents
INTRODUCTION .........................................................................1
OVERVIEW................................................................................................1
WHAT’S INCLUDED ................................................................................1
FACTORY DEFAULT SETTINGS ............................................................1
CARD SETUP ..............................................................................2
ADDRESS SELECTION.............................................................................2
PORT ENABLE / DISABLE.......................................................................3
IRQ SELECTION.......................................................................................3
INTERRUPT MODES................................................................................4
CLOCK MODES.........................................................................................5
INSTALLATION ..........................................................................6
OPERATING SYSTEM INSTALLATION .................................................6
For Windows Users.............................................................................6
Other Operating Systems ....................................................................6
TECHNICAL DESCRIPTION.........................................................7
CONNECTOR PIN ASSIGNMENTS...........................................................7
SPECIFICATIONS ........................................................................8
ENVIRONMENTAL SPECIFICATIONS....................................................8
MANUFACTURING...................................................................................8
POWER CONSUMPTION..........................................................................8
MEAN TIME BETWEEN FAILURES (MTBF)........................................8
PHYSICAL DIMENSIONS..........................................................................8
APPENDIX A - TROUBLESHOOTING..................................9 & 10
APPENDIX B - How To Get Assistance ........................................11
APPENDIX C - ELECTRICAL INTERFACE ..................................12
RS-232 ....................................................................................................12
APPENDIX D - ASYNCHRONOUS COMMUNICATIONS ...............13
APPENDIX E - SILK-SCREEN ....................................................14
APPENDIX F - COMPL IANCE NOTICES .....................................15
FEDERAL COMMUNICATIONS COMMISSION STATEMENT............15
CANADIAN RADIO INTERFERENCE REGULATIONS.........................15
EMC DIRECTIVE STATEMENT...........................................................16
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Figures
Figure 1 - Address Selection Table....................................................................2
Figure 2 - Header E1 and E2, IRQ Selection.....................................................3
Figure 3 - Header E3, Normal IRQ Mod e...........................................................4
Figure 4 - Header E3, Shared IRQ Mode ...........................................................4
Figure 5 - Header E3, Sharing IRQ’s with another adapter...........................5
Figure 6 - Headers E4 and E5, Clocking Modes...............................................5
Figure 7 - Asynchronous Communications Bit Diagram.............................13
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Introduction
Introduction
Overview
The OMG-DATASHARK provides the PC with 2 Asynchronous serial ports. The OMG-DATASHARK also provides a jumper to select clocking modes that allow much higher data rates than those typically associated with RS-232. These data rates are accomplished by using high-speed drivers and receivers designed to handle these higher rates, up to a maximum 460Kbps. The OMG- DATASHARK can be configured as COM1: through COM4:, providing a versatile interface for common RS-232 needs (i.e. modem, mouse and plotters) as well as higher speed applications ( i.e. ISDN, V.34 modems etc.).
What’s Included
The OMG-DATASHARK is shipped with the following items. If any of these items are missing or damaged, contact the supplier.
• OMG-DATASHARK Serial I/O Adapter
• Software
Factory Default Settings
The OMG-DATASHARK factory default settings are as follows:
Port # Base Address IRQ
Port 1 280 5 Port 2 288 10
To install the OMG-DATASHARK using factory default settings, refer to Installation on page 6.
For your reference, record installed OMG-DATASHARK settings below:
Port # Base Address IRQ
Port 1 Port 2
OMG-DATASHARK Page 1
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Card Setup
Card Setup
The OMG-DATASHARK contains several jumper straps which must be set for proper operation.
Address Selection
Each serial port on the OMG-DATASHARK occupies eight consecutive I/O locations, and looks to the PC as a standard serial port. A DIP switch (SW1) is used to set the port address options for the OMG-DATASHARK . Be careful when selecting the port addresses as some selections may conflict with existing ports. The following table shows the addressing options available with the standard PAL. If you do not see an address option that suits your needs, please contact Technical Support about a custom PAL option.
Port1
J2
3F8 2F8 On On On Off 3E8 2E8 On On Off On 2F8 2E8 On On Off Off
2F8 3E8 On Off On On 3220 3228 On Off On Off 4220 4228 On Off Off On 5220 5228 On Off Off Off 5220 4220 Off On On On
280 290 Off On On Off 300 308 Off On Off On 310 318 Off On Off Off 280 288 Off Off On On 290 298 Off Off On Off 300 280 Off Off Off On
Disabled Disabled Off Off Off Off
Note: Each COM: port in your system should have a unique address. Typically
COM1: - COM4: addresses are 3F8, 2F8, 3E8 & 2E8 Hex. If a COM1: & COM2: are already present, use the second addressing option, this will provide the typical addresses for COM3: & COM4: .
Port2
J3
SW1
1
Figure 1 - Address Selection Table
SW1
2
SW1
3
SW1
4
Refer to Appendix A for common address contentions.
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Card Setup
Port Enable / Disable
Port 2 on the OMG-DATASHARK can be enabled or disabled with the jumper at E6 for applications requiring only one port. The port is enabled with the jumper installed and disabled when removed. If Port 2 is disabled, be sure to disable the interrupt request for that port by removing the IRQ jumper at E2. When the port is disabled only the Port 1 address from the selection is valid (See Figure 1).
IRQ Selection
Headers E1 and E2 select the interrupt request for each serial p ort (E1 - Port 1, E2
- Port 2). If COM1: is selected, the corresponding jumper must be on the IRQ4 setting. If COM2: is selected, the corresponding jumper must be on IRQ3.
Note: Most communications software applications default COM3: to IRQ4 and
COM4: to IRQ3. This requires the sharing of interrupts between COM1: and COM3:, and between COM2: and COM4:. While this is the default, it is not always the preferred setting. Check your software configuration instructions to determine the most appropriate IRQ selection.
E1
2/9 3 4 5 7 10 11 12 15
E2
2/9 3 4 5 7 10 11 12 15
Figure 2 - Header E1 and E2, IRQ Selection
Any two or more ports can share a common IRQ by placing the jumpers on the same IRQ setting, and setting the appropriate selections at E3. Consult your particular software for IRQ selection. If no interrupt is desired, remove the jumper.
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Card Setup
Interrupt Modes
Header E3 selects the interrupt mode for each port. Each port must be set in the correct mode to insure proper installation.
‘N’ indicates the (N)ormal, single interrupt per port mode. ‘S’ Indicates the (S)hared interrupt mode, which allows more than one port to access a single IRQ. Any two or more ports can share a common IRQ by placing the jumpers on the same IRQ setting, and setting the appropriate selections at E1. Consult your particular software for IRQ selection. If no interrupt is desired, remove the jumper. ‘R’ indicates the inclusion of a 1K ohm pull-down resistor required on one port when sharing interrupts.
N S R
1
E3
2
Figure 3 - Header E3, Normal IRQ Mode
Set the jumpers to ‘S’ for shared interrupt mode on all blocks sharing an IRQ except one. Set that port block for ‘S’ and ‘R’. This provides the pull-down resistor circuit that makes sharing of IRQs possible. If you are using more than one OMG-DATASHARK or a compatible adapter in a bus you should only have one port set to ‘R’. The following example shows both ports sharing a single IRQ.
N S
R
1
E3
2
Figure 4 - Header E3, Shared IRQ Mode
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Card Setup
Set the jumper to ‘S’ if you are using more than one OMG-DATASHARK in a bus or you wish to completely remove the pull-down resistor for hardware compatibility. Setting the adapter in this configuration when it is not
accompanied by a pull-down resistor will prevent the ports from triggering an interrupt.
N S
R
1
E3
2
Figure 5 - Header E3, Sharing IRQ’s with another adapter
Clock Modes
The OMG-DATASHARK employs a unique clocking option that allows the end user to select from divide by 4, divide by 2 and divide by 1 clocking modes. These modes are selected at Headers E4 and E5. To select the Baud rates commonly associated with RS-232 (i.e. 2400, 4800, 9600, 19.2, … 115.2K Bps ) place the jumper in the divide by 4 mode. To double these rates up to a maximum rate for 230.4K bps place the jumper in the divide by 2 position. To select the maximum data rate (460.8K bps) place the jumper in the divide by 1 position. In the example belo w, Port 1 (E4) is selected for the divide by 4 rate to support a common RS-232 application (i.e. serial mouse) and Port 2 (E5) is selected to support a high speed application in the divide by 1 mode (i.e. ISDN or digital link).
4
1
2
14
2
E4 E5
Figure 6 - Headers E4 and E5, Clocking Modes
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Installation
Installation
The OMG-DATASHARK can be installed in any of the PC expansion slots, but to access the ‘AT’ or (E)ISA IRQs (10, 11, 12, 15) it must be installed in one of the 16 bit slots. The OMG-DATASHARK contains several jumper straps for each port which must be set for proper operation prior to installing the adapter into the computer.
1. Turn off PC power. Disconnect the power cord.
2. Remove the PC case cover.
3. Locate an available slot and remove the blank metal slot cover.
4. Gently insert the OMG-DATASHARK into the slot. Make sure that the
adapter is seated properly.
5. Replace the screw.
6. Replace the cover.
7. Connect the power cord.
Installation is complete.
Operating System Installation For Windows Users
Start by choosing Install Software at the beginning of the CD. Choose Asynchronous COM: Port Software, SeaCOM.
Other Operating Systems
Refer to the appropriate section of the Serial Utilities Software.
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Technical Description
Technical Description
The OMG-DATASHARK utilizes the 16C650 UART. This chip features programmable baud rate, data format, interrupt control and a 32 byte input and output FIFO.
Features Include:
• Addressable as COM1: - COM4: and other selectable address combinations.
• Speeds up to 460.8 K bps available via enhanced hardware drivers and
receivers.
• Multiple clocking modes insuring compatibility with existing software
products.
• ‘Shareable’ IRQs allow more than one port to share a single IRQ
• IRQs 2-5, 7, 10, 11, 12, 15 supported
Connector Pin Assignments
Name Pin # Mode
TD Transmit Data 3 Output RTS Request To Send 7 Output DTR Data Term Ready 4 Output GND Ground 5 RD Receive Data 2 Input DCD Data Carrier Detect 1 Input DSR Data Set Ready 6 Input CTS Clear To Send 8 Input RI Ring Indicator 9 Input
Note: These assignments meet EIA/TIA/ANSI-574 DTE for DB-9 type connectors.
Technical Note: Please terminate any control signals that are not going to be used. The most common way to do this is connect RTS to CTS and RI. Also, connect DCD to DTR and DSR. Terminating these pins, if not used, will help insure you get the best performance from your adapter.
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Specifications
Specifications
Environmental Specifications
Specification Operating Storage
Temperature Range
Humidity Range 10 to 90% R.H.
Manufacturing
• All Printed Circuit boards are built to U.L. 94V0 rating and are 100%
electrically tested. These printed circuit boards are solder mask over bare copper or solder mask over tin nickel.
Power Consumption
Supply line +12 VDC -12 VDC +5 VDC
Rating 50 mA 50 mA 195 mA
0º to 50º C
(32º to 122º F)
Non-Condensing
-20º to 70º C
(-4º to 158º F)
10 to 90% R.H.
Non-Condensing
Mean Time Between Failures (MTBF)
Greater than 150,000 hours. (Calculated)
Physical Dimensions
Board length 5.4 inches (13.72 cm) Board Height including Goldfingers 3.5 inches (8.89 cm) Board Height excluding Goldfingers 3.2 inches (8.13 cm)
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Appendix A - Troubleshooting
Appendix A - Troubleshooting
A Serial Utility Diskette is supplied with the adapter and will be used in the troubleshooting procedures. By using this diskette and following these simple steps, most common problems can be eliminated without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes your on-board serial ports, controller cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if any) should be identified.
2. Configure your adapter so that there is no conflict with currently installed adapters. No two adapters can occupy the same I/O address.
3. Make sure the adapter is using a unique IRQ. While the adapter does allow the sharing of IRQs, many other adapters (i.e. SCSI adapters & on-board serial ports) do not. The IRQ is typically selected via an on-board header block. Refer to the section on Card Setup for help in choosing an I/O address and IRQ.
4. Make sure the adapter is securely installed in a motherboard slot.
5. When running DOS or Windows 3.x refer to the Serial Utilities disk 1 and the User Manual to verify that the adapter is configured correctly. The supplied diskette contains a diagnostic program ‘SSD’ that will verify if an adapter is configured properly. This diagnostic program is written with the user in mind and is easy to use. Refer to the ‘README’ file on the supplied diskette for detailed instructions on using ‘SSD’.
6. For Windows 95 and Windows NT, the diagnostic tool ‘WinSSD’ is installed in the Omega Engineering folder on the Start Menu during the setup process. First find the ports using the Device Manager, then use ‘WinSSD’ to ver ify that the ports are functional.
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Appendix A - Troubleshooting
7. The following are known I/O conflicts:
• The 278 and 378 settings may conflict with your printer I/O adapter.
• 3B0 cannot be used if a Monochrome adapter is installed.
• 3F8-3FF is typically reserved for COM1:
• 2F8-2FF is typically reserved for COM2:
• 3E8-3EF is typically reserved for COM3:
• 2E8-2EF is typically reserved for COM4:
8. Please refer to your included diskette for any post production manual updates and application specific information.
9. Always use the diagnostic software when Troubleshooting a problem. This will eliminate the software issue from the equation.
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Appendix B - How To Get Assistance.
Appendix B - How To Get Assistance
Please refer to Troubleshooting Guide prior to calling Technical Support.
1. Begin by reading through the Trouble Shooting Guide in Appendix A. If assistance is still needed please see below.
2. When calling for technical assistance, please have your user manual and current adapter settings. If possible, please have the adapter installed in a computer ready to run diagnostics..
3. Omega Engineering maintains a Home page on the Internet. Our home page address is www.omega.com updates, and newest manuals are available via our FTP site that can be accessed from our home page.
4. Technical support is available Monday to Friday from 8:30 a.m. to 6:00 p.m. eastern time. Technical support can be reached at 1-800­DAS-IEEE.
RETURN AUTHORIZATION MUST BE OBTAINED FROM OMEGA BEFORE RETURNED MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN BE OBTAINED BY CALLING OMEGA CUSTOMER SERVICE AND REQUESTING AN AUTHORIZED RETURN NUMBER (AR) NUMBER.
. The latest software
OMG-DATASHARK Page 11
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Appendix C - Electrical Interface
Appendix C - Electrical Interface
RS-232
Quite possibly the most widely used communication standard is RS-232. This implementation has been defined and revised several times and is often referred to as RS-232 or EIA/TIA-232. The IBM PC computer defined the RS-232 port on a 9 pin D sub connector and subsequently the EIA/TIA approved this implementation as the EIA/TIA-574 standard. This standard is defined as the
9-Position Non-Synchronous Interface between Data Terminal Equipment and Data Circuit-Terminating Equipment Employing Serial Binary Data Interchange. Both implementations are in wide spread use and will be referred to
as RS-232 in this document. RS-232 is capable of operating at data rates up to 20 Kbps at distances less than 50 ft. The absolute maximum data rate may vary due to line conditions and cable lengths. RS-232 is a single ended or unbalanced interface, meaning that a single electrical signal is compared to a common signal (ground) to determine binary logic states. The RS-232 and the EIA/TIA-574 specification define two types of interface circuits, Data Terminal Equipment (DTE) and Data Circuit -Terminating Equipment (DCE). The OMG-DATASHARK is a DTE device.
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Appendix D - Asynchronous Communications
Appendix D - Asynchronous Communications
Serial data communications implies that individual bits of a character are transmitted consecutively to a receiver that assembles the bits back into a character. Data rate, error checking, handshaking, and character framing (start/stop bits) are pre-defined and must correspond at both the transmitting and receiving ends.
Asynchronous communications is the standard means of serial data communication for PC compatibles and PS/2 computers. The original PC was equipped with a communication or COM: port that was designed around an 8250 Universal Asynchronous Receiver Transmitter (UART). This device allows asynchronous serial data to be transferred through a simple and straightforward programming interface. Chara cter boundaries for asynchronous communications are defined by a starting bit followed by a pre-defined number of data bits (5, 6, 7, or 8). The end of the character is defined by the transmission of a pre -defined number of stop bits (usually 1, 1.5 or 2). An extra bit used for error detection is often appended before the stop bits.
Idle state of line
1
0
5 to 8 Data Bits
Figure 7 - Asynchronous Communications Bit Diagram
Odd, Even or Unused
P BIT
STOP
Remain Idle or next start bit
1
1.5 2
This special bit is called the parity bit. Parity is a simple method of determining if a data bit has been lost or corrupted during transmission. There are several methods for implementing a parity check to guard against data corruption. Common methods are called (E)ven Parity or (O)dd Parity. Sometimes parity is not used to detect errors on the data stream. This is refereed to as (N)o parity. Because each bit in asynchronous communications is sent consecutively, it is easy to generalize asynchronous communications by stating that each character is wrapped (framed) by pre -defined bits to mark the beginning and end of the serial transmission of the character. The data rate and communication parameters for asynchronous communications have to be the same at both the transmitting and receiving ends. The communication parameters are baud rate, parity, number of data bits per character, and stop bits (i.e. 9600,N,8,1).
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Appendix E - Silk-Screen
Appendix E - Silk -Screen
3.2"
5.4"
3.5"
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Appendix F - Compliance Notices
Appendix F - Compliance Notices
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses , and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Caution
Omega Engineering is not responsible for any radio or television interference caused by unauthoried modifications of this equipment or the substitution of attachment of connecting cables and equipment other than those specified by Omega Engineering. Such unauthorized modifications, substitutions, or attachments may void the user’s authority to operate the equipment. The correction of interference caused by such unauthorized modifications, substitutions, or attachments will be the responsibility of the user.
Always use cabling provided with this product if possible. If no cable is provided or if an alternate cable is required, use high quality shielded cabling to maintain compliance with FCC directives.
Canadian Radio Interference Regulations
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet Appareil numérique de la classe B respecte toutes les exigences de Règlement sur le matériel du Canada
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Appendix F - Compliance Notices
EMC Directive Statement
Products bearing the CE Label fulfill the requirements of the EMC directive (89/336/EEC) and of the low-voltage directive (73/23/EEC) issued by the European Commission.
To obey these directives, the following European standards must be met:
EN55022 Class B - ‘Limits and methods of measurement of radio interference characteristics of information technology equipment’
• EN55024-‘Information technology equipment Immunity
characteristics Limits and methods of measurement.
• EN60950 (IEC950) - ‘Safety of information technology equipment, including electrical business equipment’
Always use cabling provided with this product if possible. If no cable is provided or if an alternate cable is required, use high quality shielded cabling to maintain compliance with EMC directives.
OMG-DATASHARK Page 16
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WARRANTY/DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of 13 months from date of purchase. OMEGA’s WARRANTY adds an additional one (1) month grace period to the normal one (1) year product warranty to cover handling and shipping time. This ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is found to be defective, it will be repaired or replaced at no charge. OMEGA’sWARRANTY does not apply to defects resulting from any action of the purchaser, includ­ing but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse or other operating conditions outside of OMEGA’s control. Components which wear are not warranted, including but not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by it will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of OMEGA with respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall OMEGA be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way, OMEGA assumes no responsibility as set forth in our basic WARRANTY/DISCLAIMER language, and, additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in suc h a manner.
RETURN REQUESTS/INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.
FOR W
ARRANTY
RETURNS, please have the following information available BEFORE contacting OMEGA:
1. Purchase Order number under whic h the product
was PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems
relative to the product.
FOR NON-W
ARRANTY
REPAIRS,
consult OMEGA for current repair charges. Have the following information available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST
of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in technology and engineering.
OMEGA is a registered trademark of OMEGA ENGINEERING, INC. © Copyright 2002 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied,
reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.
Page 22
M3903/0303
Where Do I Find Everything I Need for
Process Measurement and Control?
OMEGA…Of Course!
Shop online at www.omega.com
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
Flexible Heaters
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Laboratory Heaters
ENVIRONMENTAL MONITORING AND CONTROL
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Metering & Control Instrumentation
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Refractometers
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Pumps & Tubing
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Air, Soil & Water Monitors
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Industrial Water & Wastewater Treatment
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pH, Conductivity & Dissolved Oxygen Instruments
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