Omega OM-144 User guide

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User’s Guide
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OM-144
USB RH/Temperature/GPP
Data Logger with LCD and IRT
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Servicing North America:
U.S.A.: Omega Engineering, Inc., One Omega Drive, P.O. Box 4047
Stamford, CT 06907-0047 USA
Toll-Free: 1-800-826-6342 (USA & Canada only) Customer Service: 1-800-622-2378 (USA & Canada only) Engineering Service: 1-800-872-9436 (USA & Canada only) Tel: (203) 359-1660 Fax: (203) 359-7700 e-mail: [email protected]
For Other Locations Visit omega.com/worldwide
The information contained in this document is believed to be correct, but OMEGA accepts no liability for any errors it contains, and reserves the right to alter specifications without notice.
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TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 –4
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 –5
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What’s in the Blister Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 –7
Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 –13
Installing/Replacing the Battery . . . . . . . . . . . . . . . . . 8
Install Software and Drivers. . . . . . . . . . . . . . . . . 8 –9
Configure the Unit . . . . . . . . . . . . . . . . . . . . . . 10 –13
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 14 –19
Deploy the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Stop Logging and Import Logs . . . . . . . . . . . . . . . . . 15
Viewing, Printing and Exporting Data Logs. . . . 15 –17
Using the IR Thermometer . . . . . . . . . . . . . . . . . . . . 17
Other Indications . . . . . . . . . . . . . . . . . . . . . . . 18 –19
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 –20
Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
INTRODUCTION
Thank you for purchasing the OM-144 USB RH/Temp/GPP Data Logger with LCD & IRT. Please read this user’s manual
carefully and thoroughly before using the instrument.
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The OM-144 is a low-cost, compact, battery-powered thermo­hygrometer capable of unattended logging (recording) of the ambient temperature and relative humidity (RH) of an environment for days, weeks or months. It can also measure and optionally log surface temperatures spot-checked by a technician using the unit’s integral infrared (IR) thermometer. In addition, the OM-144 can also calculate and display absolute humidity levels in units of grains per pound (GPP) or g/kg. Also called mixing ratio, GPP is a more useful moisture metric than RH to water damage restorers. Using RH alone, a restorer might unknowingly introduce moist air—with a low RH but a high GPP—during a job’s drying phase).
Data logging can be started or stopped by pushing a button on the unit, eliminating the need to bring a laptop to the job site. After a data log has been captured and stored, it can
®
7 or
be uploaded as a .txt file to any PC running the Windows
®
Windows
XP operating system after plugging the OM-144 into one of the computer’s USB ports. The OM-144’s internal flash memory is large enough to store 16,300 pairs of RH and temperature readings or nearly 10,000 sets of RH, ambient temperature and surface temperature readings.
Included with the product is a mini-disc with the drivers needed to interface the unit to the computer, as well as software that can display a data log file as a table or graph and/or export it to Microsoft Excel. Exporting to Excel is recommended for sophisticated trending and analysis of humidity and temperature data and easy detection of unexpected excursions.
Windows®7 and Windows®XP are registered trademarks of Microsoft Corporation.
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Applications for the OM-144 include:
• Water damage restoration—Because the OM-144 is designed
to be deployed and left in place over the duration of the job, it is always in equilibrium with the environment.
• Process control—The OM-144 enables, simplifies and cuts the
cost of environmental monitoring of office buildings, greenhouses, food and equipment storage facilities, wineries, freezers, shipping containers, HVAC/R installations, computer rooms, labs, libraries, museums, and saunas.
• Electronics manufacturing—Alerts provided by the low-
humidity alarm function of the OM-144 can mitigate the risk of damaging high-voltage static discharges.
KEY FEATURES
• One button starts/stops data logging without a PC
• Plug-and-play USB 2.0 interface; no need for cables,
cradles or docks
• Large storage capacity: 16,300 pairs of RH and
temperature readings or nearly 10,000 sets of RH, ambient
temperature and surface temperature readings
• 3-1/2-digit LCD displays real-time temperature and RH
readings, absolute humidity readings—in grains per pound
(GPP) or g/kg—and device working and alarm status and
“memory full”
• Built-in IR thermometer with 2:1 Distance-to-Spot ratio and
measurement range of -4° to 482°F (-20° to 250°C)
• Included software is used to set: Sampling time from
10 seconds to 12 hours; Hi/Lo alarm setpoints for humidity, ambient temperature and surface temperature; Temperature unit (°F or °C)
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• Software also calculates and plots GPP and dew point and
wet bulb temperatures and displays data logs as time­based graphs synchronized to your PC’s clock
• One-click exporting of logs to Excel or Word
• Long battery life (up to one year)
• Includes USB extension cable
• One-year warranty
SAFETY INSTRUCTIONS
CAUTION - Use of controls or adjustments or performance of procedures other than those specified herein may result in dangerous radiation exposure. The OM-144’s targeting laser ia a Class 2 type that emits less than 1mW of power at a wavelength of 655nm. Avoid direct eye contact with laser light radiation. U.S. law prohibits pointing a laser beam at aircraft; doing so is punishable by a fine of up to $10,000 and imprisonment.
Do not use the OM-144 in the presence of flammable or explosive gases.
WHAT’S IN THE BLISTER PACK
The OM-144 comes in a blister pack that also contains
• One “1/2 AA” battery. Replacement batteries (Part No. OM-EL-BATT) are available from Omega
• A disc with software drivers for Windows7 and Windows XP computers, the ELusb V1.21.1 program for capturing data logs and displaying them as curves, and a PDF of this user’s manual
• A USB extension cable
• A hard copy of this user’s manual (inside the fold-over card)
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PRODUCT OVERVIEW
Fig.1a below shows the main components, controls and connectors of the OM-144. Fig. 1b (on the facing page) shows all possible indications on the OM-144’s display. Familiarize yourself with their names and functions before moving on to the Setup Instructions.
F
E
D
C
J
B A
G
Fig. 1A
H
I
The components, controls and connector of the OM-144
A. IR sensor window B. Laser pointer window C. Battery compartment (opens from rear of unit) D.
3-1/2-digit LCD (displays real-time temperature, RH and GPP
readings; also indicates device working status and “memory fill”) E. USB plug F. Protective cap G. SET and STO buttons (used to turn LCD on and switch
between GPP, temperature and RH readings and units; also
used to start/stop logging and check unit’s working status) H. Meas button (when pressed and held, activates
IR thermometer and laser pointer) I. Ambient temperature and humidity sensor window J. Laser identification/certification/warning/safety labels
(see top of next page)
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Fig. 1b. All possible
display indications
on the OM-144
Display Legend
: indicates reading is
higher than high alarm setpoint for that parameter
▼
: indicates reading is lower than low alarm setpoint for
that parameter
%RH: relative humidity unit
°C: Celsius temperature unit
°F: Fahrenheit temperature unit
IRT: Indicates operation in IRT mode
Hold: Indicates that IRT measurement is being held on the
display
GPP: Absolute humidity (mixing ratio) value in Imperial units
(grains per pound)
g/kg:
Absolute humidity (mixing ratio) value in metric units
: Low battery icon
[-]888.8: Humidity or temperature value or one of the following
four working status indications
LOG: Unit is logging data
- - -: Unit is in standby mode, ready to log data FUL: Internal memory is full (and logging has been stopped)
CON: Unit needs to be configured by software
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SETUP INSTRUCTIONS
INSTALLING/REPLACING THE BATTERY
The OM-144 uses a 3.6VDC “1/2 AA” Lithium-ion battery To open the battery compartment, turn the unit over and slide the battery compartment cover (which is clearly marked) toward the front of the unit, in the direction opposite the arrow on the cover. Remove the old battery and insert a fresh battery in the correct orientation. Then replace the cover, pushing it forward until you feel and hear a click.
After you replace the battery, the LCD will “wake up” and begin displaying real-time readings. If the SET or STO button is not pressed within 60 seconds, the LCD will be automatically powered off.
Note: If the battery is removed from a unit before it has been set up from software or while it is recording, the unit must be reconfigured before it can be reactivated. If it is not reconfigured, the unit will remain in standby mode.
INSTALL SOFTWARE AND DRIVERS
1. Place mini-disc in tray of CD/DVD drive, shiny side down. Close tray.
2. When the AutoPlay window appears, click on
“Open folder to view files using Windows Explorer.”
3. Windows Explorer will indicate that there are two
“Files Currently on the Disc”. One is actually a folder
containing an electronic file of this user’s manual. Copy the OM-144 manual to your computer’s hard drive for permanent storage. The other file is a Windows Installer Package (.msi file) named “EL USB_V1.21.1.msi”. Double-click its icon.
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4. A window titled “Welcome to ELUsb Installation Wizard” will appear. Click Next to continue.
5. Within the Software License Agreement window that appears next, click the I agree (T) box.
6. The next three windows advise that the ELusb application will be installed in your computer’s C:\Program Files folders in a new subfolder named <ELusb>, and that shortcuts to the program will be created on your desktop and Quick Launch bar. If you want to install the software elsewhere, click Browse and choose another location. Within each window, after selecting either the default location or another location, click Next(N) to continue.
7. When the “Ready to install ELUsb” window appears, click Install to continue.
8. Before the installation begins, a User Account Control window may appear and ask, “Do you want to allow [ELUSB V1.21.1.msi] to make changes to this computer?” Click Yes to continue.
9. The ELUsb Setup Wizard will now install the program on your computer. On the next window that appears, click the Completed (F) box.
10. At the bottom of the Device Driver Installation Wizard that appears next, click Next to continue.
11. The next window to appear is a Windows Security window. Click on “Install this driver software anyway” to continue.
12. The next Device Driver Installation Wizard window will advise you that an OM-141/143/144 driver from Omega or Kecheng Laboratories was successfully installed and that your device is now “Ready to use.” Click Finish to continue.
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CONFIGURE THE UNIT
Note that the software installation has added a icon to your desktop. To facilitate access to the program, right-click on the icon and pin it to both your Start button and the Quick Start area at the left of your taskbar. You can now eject the installation mini-disc and store it with your other important software.
Plug the OM-144 into an available USB port of your computer.
If your computer is a laptop and the only available USB jack does not have enough vertical clearance to accommodate the OM-144 without mechanically stressing its USB plug, do not plug the OM-144 directly into the jack. You do not want the plug of the OM-144 to support any of the weight of the laptop. If that is the case, plug the OM-144
into the jack of the included USB extension cable and insert the plug of the extension cable into the computer’s USB jack.
The first time you plug the OM-144 into your computer, your system tray will notify you that the computer is “Installing Device Driver Software”. When the notification disappears, open the ELusb program by selecting it via your Start button, clicking on its icon on your taskbar, or double-clicking its desktop icon.
If the software has installed correctly and you have plugged the OM-144 into a working USB port of your computer, the following screen should appear on your computer’s display.
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Device OM-144 is connected!
Fig. 2. The three options made available by
plugging the OM-144 into a USB port
Note: If you have already used your OM-144 to log data and it is still in recording mode, plugging the unit in will cause the following window to appear.
Click Yes to stop recording and import all data recorded to that point in time. Click No to continue to Setup without importing recorded data (meaning it will be lost). Click Cancel to go back and unplug the unit from the USB port.
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You can now use the software to “configure” your OM-144. Configuring the device means choosing five key parameters:
• Sampling time—How often it makes and stores
humidity and temperature measurements.
• Temperature unit—degrees Fahrenheit or Celsius
(°F or °C).
• High and low (ambient) temperature alarm setpoints
• High and low humidity alarm setpoints
• High and low surface (IR) temperature setpoints
To begin, click on “Set up the USB Data Logger” in the window shown in the figure above. Doing so will cause the following window to appear.
Device OM-144 is connected!
Fig. 3. The OM-144 configuration (Setup) window
Using your mouse, trackball or touchpad, first choose your Temp Scale and Sample Rate (sampling time). With regard to sampling time, using the shortest setting of 10 seconds may
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result in too much essentially identical data being stored in memory, potentially limiting its capacity to capture important events such as an unexpected excursion of temperature or humidity. Conversely, using the longest sampling time setting of 12 hours will likely cause important events to go undetected.
If you are an experienced data logger, you already know how to choose the optimum sampling time for your application. If you are a novice, pick a sampling time closer to the minimum sampling time than the maximum, on the assumption that the OM-144 probably has enough memory (16,300 pairs of humidity and temperature readings, if you choose not to log IR thermometer measurements) to store all the data you ask the meter to log—unless you use it to log data for months, rather than weeks or days.
Be aware that if you do manage to fill up the OM-144's memory (by logging for a very long time at a very short sampling time, for example), the device will simply stop recording. It will not continue recording by overwriting the oldest saved data with new data.
If you wish, you can also drag the sliders shown in the figure to set—from top to bottom— high and low alarm setpoints for (ambient) temperature, humidity, and IRT (surface) temperature.
Once you have chosen your data logging parameters, click Setup. A window will appear advising that “The device is set up successfully.” Clicking Setup also synchronizes the OM-144’s internal clock with your computer’s clock, giving all data logs to be captured an absolute time reference.
You can now unplug the OM-144 from your computer’s USB port. The unit is in “standby” mode, ready to begin logging data.
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OPERATING INSTRUCTIONS
DEPLOY THE UNIT
The OM-144 is particularly easy to deploy on a job site because the unit does not need to be plugged into a computer to be activated (ready to start logging data). Working together, the SET and STO buttons and the LCD serve as the control and indicators needed to: 1) start and stop data logging and
2) verify and change the unit’s working status.
That leaves only two things to be sure of when choosing a place to deploy the OM-144:
• The temperature and humidity sensor window
(Fig. 1a, Callout I) is not covered
• The humidity and temperature values at the unit’s
location are “representative” of the room
The OM-144—with its protective cap on—can be deployed either by laying it on a horizontal surface or by hanging it vertically within the included plastic mounting bracket. The back of the bracket features both a magnet and a hanger hole.
Once you have deployed the OM-144, you can initiate data logging. To start logging ambient temperature and humidity data (but not IRT measurements), press and hold the SET button for at least 3 seconds. The LCD will display
the word “LOG” to confirm that logging has begun. To start logging ambient temperature and humidity data as well as IRT measurements, press the hold the STO button for at least 3 seconds. The LCD will display the words “LOG” and “IRT” to confirm that logging has begun.
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STOP LOGGING AND IMPORT LOGS
To stop data logging, press and hold the SET or STO button for at least 3 seconds. The LCD will display three dashes (- - -) to confirm that logging has stopped.
That is how you should stop data logging if you plan to initiate another logging session later without uploading logged data to your computer in the interim. If you allow logging to continue and you do not upload your data to your computer soon, you risk filling up the OM-144’s memory.
A simpler and safer way to stop data logging is to plug the OM-144 into your computer’s USB port immediately after completing a logging session and then use the ELUSB software to stop logging.
Each time you plug the OM-144 into the USB port, the window shown in Fig. 2 will appear. When you plug in the unit, it makes no difference whether it is still logging; the procedure for uploading (importing) data logs is identical. Just click on the middle selection—Stop the USB Data Logger and download data—to instantly execute both functions. The data will be imported as a .txt file. A “Save As” window will appear, asking you to identify where you want the file to be stored and what you want to name it.
VIEWING, PRINTING AND EXPORTING DATA LOGS
Immediately after you close the “Save AS” window by clicking on Save, the uploaded data log will automatically be displayed as a set of curves representing all loggable values. Fig. 4 is a typical example. The initial display includes all parameters, including dew point and GPP or g/kg (which the software automatically calculates) and alarm setpoints that
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you may have entered during Setup. To remove any parameter or horizontal and vertical grid lines from the overall plot, uncheck its box at right.
Fig. 4. A typical initial plot of an imported data log
There are several features shown in Fig. 4 worth noting:
• To mark the position of every recorded data point on the
curve, check the “Mark Points” box at the top of the sidebar at right.
• To get a higher-resolution view of the data recorded
during a specific period of time, scale up and down the curves by dragging the slider at the bottom of the window to the left and right.
• Hovering the cursor over a particular point of the curve
displays all data related to this point—including the maximum, minimum and average values of the entire curve—in a shaded box at upper left.
• The dates and times shown on the x-axis scale and in
the upper left corner are in sync with your computer’s clock.
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• To print the .txt file of any data log, click the Print virtual button.
• To open a previously saved data log, click the Open button. This function is also available as the “View previously saved data” option shown in Fig. 2.
• To export a file to Excel for advanced trending and analysis, click the Export to Excel button.
USING THE IR THERMOMETER
The OM-144 has an integral IR thermometer that can be used to spot-check the temperature of any surface from a distance. This function would, for example, enable an HVAC/R system installer to quickly check the temperature of air exiting a duct without having to use an anemometer-thermometer.
To activate the IRT, press and hold the Meas button (Fig. 1a, Callout H) while aiming the laser pointer at the surface of interest. The measured temperature will instantly appear on the LCD in the currently selected unit, along with the indication IRT in the upper right corner.
When you release the Meas button, the “Hold” icon (a lock; see Fig. 1b) will also appear on the display to indicate that the displayed value is being held. The reading will be held for 10 seconds. At that time, the OM-144 will exit IRT mode and resume displaying temperature, humidity or working status on its LCD.
The OM-144’s IRT has a distance-to-spot (D:S) ratio of 2:1 and assumes that its target has an emissivity of 0.95 (a valid assumption for most materials). Include these specifications when considering how close you must be to a target to measure its temperature accurately, without including the temperature of its surroundings.
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OTHER INDICATIONS
As mentioned earlier, the SET and STO buttons and the LCD can be used together to display real-time temperature, RH and GPP readings, and to indicate the current working status of the OM-144.
Circuitry inside the OM-144 automatically shuts down the LCD (to conserve battery life) if the SET or STO button has not been pressed within the past 60 seconds. That is the case even when the unit is logging data. In other words, the LCD is normally “asleep”.
To wake up the LCD, briefly press the SET or STO button. This first press of the button will cause the LCD to resume displaying the same indication that was on-screen when the LCD was last put to sleep.
Pressing the SET button briefly can produce four possible display indications: (1) The current temperature, (2) the current relative humidity level, (3) the current absolute humidity level (mixing ratio in GPP or g/kg), and (4) the OM-144’s current working status. Each press of the SET button changes the display to the next indication in the sequence; pressing the SET button when the LCD is displaying the unit’s current working status (4) resets the cycle to (1).
There are four possible working status indications:
• LOG: The unit is currently logging data
• - - -: The unit is in standby mode, ready to log data
• FUL: The unit’s internal memory is full and logging has
been stopped
• CON: The unit needs to be configured by software
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The STO button has a third function, in addition to waking up the LCD and adding IRT readings to sets of temperature and humidity data logs. When the OM-144’s LCD is on, brief presses of the STO button toggle displayed temperature readings between °C and °F, and displayed mixing ratio readings between GPP and g/kg.
When the LCD is displaying a temperature or humidity reading, it also gives an indication if the reading is outside the “acceptable” range of readings for that parameter— assuming that high and/or low alarm setpoints were entered during the Setup procedure. If an “up” arrow appears at the left of the reading (see Fig. 1b on p. 7), the measured value of that parameter is higher than its high alarm setpoint. If a “down” arrow appears at the left of the reading, it is lower than the low alarm setpoint for that parameter.
SPECIFICATIONS
Ambient Temperature -4° to 158°F (-20° to 70°C) Measurement Range
Ambient Temperature ±1.8°F (1°C) Measurement Accuracy from 14° to 104°F
(-10° to 40°C); ±3.6°F (2°C) elsewhere in range
Ambient Temperature Measurement ±0.2°F (0.1°C) Resolution and Repeatability
Relative Humidity (RH) 0 to 100% Measurement Range
RH Measurement Accuracy ±3% from 20 to 80%RH,
±3.5% elsewhere
RH Measurement Resolution ±0.1% and Repeatability
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IR (Surface) Temperature -4° to 482°F (-20° to 250°C) Measurement Range
IR Temperature ±4°F (3°C) Measurement Accuracy
IR Temperature ±0.2°F (0.1°C) Measurement Resolution
Distance-to-Spot (D:S) Ratio 2:1
Emissivity 0.95 (fixed)
Internal Storage Capacity 16,300 pairs of ambient
temperature and RH readings or nearly 10,000 sets of ambient temperature, RH and IR (surface) temperature readings
Display 3-1/2-digit LCD with 60 second
auto power off
Temperature Response Time 0.5 seconds
Humidity Response Time 5 seconds
Interface USB 1.0/2.0
Laser Class, Power Output, Class 2, <1mW @ 655nm Wavelength
Dimensions 4.92 x 1.69 x 0.94 in.
(125 x 43 x 24 mm)
Weight <7 oz. (<200g)
Power Source 3.6V non-rechargeable
(1/2 AA) 1200mAh Lithium-ion battery
Current Consumption 1mA (laser off); <20mA (laser on)
Battery Life (typical) 1 year
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MAINTENANCE TIPS
• Avoid dropping the unit. Do not subject it to violent shock or vibration or expose it to strong electromagnetic fields (for example, near arc welders or induction heaters).
• Keep the unit out of direct sunlight.
• Do not use chemicals or abrasive cloth to clean the display window or housing.
• Before storing the OM-144 for an extended period of time (several months or more), remove the battery to avoid having it leak and damage the unit.
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OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of 13 months from date of purchase. OMEGA’s Warranty adds an additional one (1) month grace period to the normal one (1) year product warranty to cover handling and shipping time. This ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is found to be defective, it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse or other operating conditions outside of OMEGA’s control. Components in which wear is not warranted, include but are not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by the company will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of OMEGA with respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall OMEGA be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way, OMEGA assumes no responsibility as set forth in our basic WARRANTY/ DISCLAIMER language, and, additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in such a manner.
WARRANTY/ DISCLAIMER
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return package and on any correspondence. The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.
FOR WARRANTY RETURNS, please have the following information available BEFORE contacting OMEGA:
1. Purchase Order number under which the product was PURCHASED,
2. Model and serial number of the product under warranty, and
3. Repair instructions and/or specific problems relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in technology and engineering. OMEGA is a registered trademark of OMEGA ENGINEERING, INC. © Copyright 2016 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.
RETURN REQUESTS/ INQUIRIES
FOR NON-WARRANTY REPAIRS, OMEGA for current repair charges. Have the following information available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.
consult
Page 24
Where Do I Find Everything I Need for
Process Measurement and Control?
OMEGA…Of Course!
Shop online at omega.com
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Heating Cable
MU
Cartridge & Strip Heaters
MU
Immersion & Band Heaters
MU
Flexible Heaters
MU
Laboratory Heaters
ENVIRONMENTAL MONITORING AND CONTROL
MU
Metering & Control
Instrumentation
MU
Refractometers
MU
Pumps & Tubing
MU
Air, Soil & Water Monitors
MU
Industrial Water & Wastewater
Treatment
MU
pH, Conductivity & Dissolved
Oxygen Instruments
M5566/0416
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