The information contained in this document is believed to be correct, but OMEGA accepts no liability for any errors it contains, and reserves
the right to alter specifications without notice.
WARNING: These products are not designed for use in, and should not be used for, human applications.
Your CL1500 Series bench-top dry block calibrator has been designed for ease
of use and reliability. It is important that you read this manual completely and
follow all safety precautions before operating this instrument.
1.1 Precautions
• Follow all safety precautions and operating instructions outlined in this manual.
• Never leave your calibrator unattended when in use.
• Keep out of reach of all children.
• Never touch the probe well or probes when hot without proper protection.
• Never place any objects other than temperature probes in the well.
• Do not operate in flammable or explosive environments.
• Never operate with a power cord other than the one provided with your unit.
• Turn unit off and disconnect main power cord before attempting any
maintenance or fuse replacement.
• Never disconnect main power cord or main power source when unit is still hot.
• Do not connect and or operate this unit to a non-grounded, non-polarized
outlet or power source.
• This unit is intended for indoor use only. Avoid exposure to moisture or high
humidity.
• Never operate the unit outside.
• Do not return your unit to storage when hot, allow unit to cool down to
ambient temperature.
NOTE:
Introduction
1
There are no user serviceable parts inside your unit. Attempting to repair or service
your unit may void your warranty.
This product is not designed for use in medical or nuclear applications.
There are no user serviceable parts inside your unit. Attempting to repair or service
your unit may void your warranty.
1.2 Safety Warnings and IEC Symbols
This device is marked with international safety and hazard symbols in
accordance with IEC 1010. It is important to read and follow all precautions and
instructions in this manual before operating or commissioning this device as it
contains important information relating to safety and EMC. Failure to follow all
safety precautions may result in injury and or damage to your calibrator. Use of
this device in a manor not specified by the manufacturer may impair protection
provided within the unit.
CAUTION:
NOTE:
NOTE:
1-1
Page 6
1
Introduction
IEC symbols
1.3 General Description
The Model CL1500 is a portable, rugged, bench-top, hot/cold dry block
calibration source with a built-in precision PID digital controller. The calibrator
is used to test and calibrate temperature probes of various diameters. The
calibration block has 6 holes to accommodate probes of varying diameter. It is
available in both standard and metric versions. It can be set to any temperature
between -5 to 125°C (+23 to 257°F).
Remove the packing list and verify that you have received all your equipment.
If you have any questions about the shipment, please call our Customer Service
Department at 1-800-622-2378 or 203-359-1660. We can also be reached on the
Internet at omega.come-mail: info@omega.com
When you receive the shipment, inspect the container and equipment for any
signs of damage. Note any evidence of rough handling in transit. Immediately
report any damage to the shipping agent.
The carrier will not honor any damage claims unless all shipping material is saved
for inspection. After examining and removing contents, save packing material and
carton in the event reshipment is necessary.
The following items are supplied in the box:
NOTE:
Installation
2
• CL1500 Dry Block Probe Calibrator
• Users Manual
• Calibration Certificate
• Power Cord
• RS-232 Communications Cable & Software CD
• RS-232 to USB Converter Cable
2.2 Mounting
Mount the unit on a bench, table top or shelf in a horizontal position and operate
at least ten inches from any air obstructions to the fan, front panel, rear panel,
bottom and top of the unit, in an ambient environment between the specified
0 to 45°C (32 to 113°F).
2.3 Environmental Operating Conditions
The unit is intended for indoor use only. Avoid exposure to moisture. The
CL1500 is a Class II instrument. It is intended to be operated in laboratory
environment only.
2.3.1 Ambient Temperature
The calibration block of the CL1500 can achieve any temperature within the
specified temperature range of -5 to 125°C (+23 to 257°F) when being operated
in normal ambient temperature 23°C (72°F) environments. As long as the
ambient temperature does not exceed 25°C (75°F), the block will achieve its
lower limit temperature of -5°C (23°F). The minimum block temperature the unit
can achieve is proportionally higher with increased ambient temperature. An
increase in Ambient temperature of 1°C (1.8°F) above the 23°C (72°F) increases
the minimum probe well temperature by approximately 0.8°C (1.4°F).
2-1
Page 8
2
AMBIENT TEMPERATURE (°F)
MINIMUM ATTAINABLE BLOCK TEMPERATURE (°F)
AMBIENT TEMPERATURE (°C)
Installation
32425262728292102 112
15
10
5
0
-5
-10
-15
-20
-25
-30
-35
MINIMUM ATTAINABLE BLOCK TEMPERATURE (°C)
59
50
41
Figure 3. The Effect
32
of Increased Ambient
23
Temperature on
14
Operating Temperature
5
-4
-13
-22
-31
450510152025303540
2.3.2 Relative Humidity
Only operate your calibrator in a Relative Humidity environment of up to 80%
RH (non-condensing).
2.4 Power Connection
High voltage is present at the power cord connection and inside the calibrator’s
enclosure when connected to the AC mains supply. Do not remove the top or bottom
cover of the calibrator for any reason.
There are no user serviceable parts inside the calibrator. Attempting to service and/or
repair your unit may void your warranty.
2.4.1 Standard (115 Vac~, 50/60 Hz Models)
The CL1500 comes with a standard North American 3-prong AC power cord. Do
not use any other power cord other than the one provided. This cord provides
the proper grounding and has been safety tested by the proper safety agencies.
2.4.2 International (230 Vac~, 50/60 Hz Models)
On “-230Vac” models an International style power cord with the proper color code
and approvals is provided with stripped wire ends for connection to the proper
connector used in your country or local area, this connector is not provided. Do
not use any other power cord other than the one provided. This cord provides the
proper grounding and has been safety tested by the proper safety agencies. Make
sure when installing your connector to the wire ends that the ground connection
has been made.
WARNING:
NOTE:
NOTE:
2-2
Fluctuations in the AC mains powering your calibrator can reduce the
accuracy and/or stability of your calibrator. It is important that you connect
your unit to a very stable power source of the proper voltage.
Electrical connections and wiring should be performed only be suitably trained
personnel.
CAUTION:
Page 9
Section 3 - Operation
3.1 Important Notes On Calibrator Operation
• The calibrator is a precision instrument. Although it has been designed for
optimum durability and trouble-free operation, it must be handled with care.
• The probe well can be set to high temperatures. Probes can be very hot when
they are removed from the well. Take precautions to prevent personal injury to
yourself, others and objects in the work area.
• After inserting or removing probes into the probe well allow the calibrator
time to stabilize before making your measurement. Adding or removing
probes changes the total mass of the probe well, the controller will require time
to adjust for this change and stabilize back to the temperature you have set.
3.2 Front Panel Controls and Indicators
Operation
3
PARAMETER/ACCESS KEY
CALIBRATION
BLOCK
Figure 3. Front Panel Controls
RAISE KEY
PROCESS
TEMPERATURE
SETPOINT
TEMPERATURE
MODE/ENTER
KEY
LOWER
KEY
Process Temperature
This field displays the current temperature of the calibration block.
Setpoint Temperature
This field displays the desired calibration block temperature. Once the block
reaches this desired temperature, both displays will read the same value.
NOTE:
NOTE:
P.I.D. Control:
Proportional, integral, derivative control ( P.I.D.) is a temperature control algorithm
used in high-end temperature controllers. The controller causes the process to
attain the desired temperature by turning the process on or off. The process may
be a heater or refrigerator. As the process temperature approaches the setpoint
temperature the hot or cold process will be pulsed to reduce the corrective measures
and minimize overshooting. The controller provides a visual representation of the
process status through LED indicators. An indicator may be lit continuously, blink or
shut off entirely to indicate that the process is on, being pulsed, or off, respectively.
3-1
Page 10
3
Operation
Parameter/Access Key
Used to index through parameters or to access Menu levels.
Raise Key:
Used to scroll up through available parameter settings, increase values or change
menu levels (Hold for fast-step progression).
Lower Key:
Used to scroll down through available parameter settings, decrease values or
change menu levels (Hold for fast-step progression)
Mode Key: This key is inactive.
Press to save settings and exit a menu level.
3-2
Page 11
3.3 Back Panel Connections
RS-232
PORT
POWER
SWITCH
FUSE
TRAY
FAN
Operation
3
VENT
AC Power Input
The customer connects the power cord to the AC Power Input. Refer to Section
3.5 for information on fuse replacement.
Serial Port
The female RS-232 port allows the customer to make a 3-wire RS232 interface
with the CL1500 and use the included free software for monitoring and control.
A detailed description of this port is described in Section 4.
3.4 Overheat Reset Switch
If the unit is operated at high temperatures in elevated ambient temperatures, an
overheat condition may occur. In an overheat situation a mechanical reset switch
inside the unit will pop and open the heater circuit. The controller will still
have power. While the controller will be demanding heat from the heater, the
process temperature will fall or rise continuously until it equalizes with room
temperature. If an overheat condition occurs, let the unit cool off for one hour. If
this does not correct the problem, contact the factory.
AC POWER INPUT
Figure 5. Back Panel
3-3
Page 12
3
Operation
3.5 Changing the Temperature Setpoint
The layout of the front panel is shown in Figure 3. The CL1500 incorporates a
PID digital setpoint controller. The upper display indicates the calibration block
temperature known as (PV) Process Variable, while the lower display indicates
the programmed setpoint known as (SV) Setpoint Variable. Changes to the
setpoint, units of measure and communication settings are made via the raise
and lower keys. Pressing and holding a key will cause the setpoint temperature
to advance more quickly to a desired value. Three scanning speeds are provided:
slow, medium and fast. The lower setpoint limit and upper setpoint limit are at
-23 and 257°F, respectively. While the min. and max. setting are changeable
(see “Changing the Internal Parameters,” Section 3.6), it is not advised as it may
result in damage to the calibrator.
3.6 Changing the Controller Parameter Settings
The CL1500 operates at its optimum performance when left with its factory
parameter settings. The only internal parameter that the operator should feel
the need to change is the engineering units (°C or °F) or serial communications
parameters. Figure 5 shows the menu hierarchy with factory default settings
and Figure 6 shows the programming procedure.
Figure 6. Menu Hierarchy Showing Factory Default Settings
NOTE:
3-4
Only the boldface parameters are active for the default mode of operation. The other
parameters are not valid for operation with the cla. They are only listed for the sake
of complete documentation of the controller.
Page 13
I. To program internal parameters:
Operation
3
1. Press
2. Press
for 6 seconds until “stdby” appears.
once or hold for 11 seconds until “Ac.Cd” appears.
3. Scroll through the menus using the
4. Once the desired menu appears, scroll through the parameters of that menu
using the
5. Use the
key.
keys to adjust a given parameter.
II. To leave a menu and go into a different menu:
1. Press
2. Press
to save settings on a given menu until “stdby” appears.
once to view current menu.
III. To save settings and exit (from menu selection level):
1. Press
2. Press
for 6 seconds until “tune” or “heat” or “cool” appears.
for 6 seconds until the process temperature and setpoint are
displayed.
Figure 6. Programming Procedures
3.7 Heat-Up/Cool-Down Transition Time
keys.
The tables below illustrates the approximate time required to make transition
from one temperature to another temperature in minutes for the CL1500.
The temperature changes shown were made after the CL1500 was allowed to
acclimate to room temperature, 23°C (72°F).
Temperature Change Time
-5°C (23°F) to 23°C (73.4°F) 1 minute
23°C (73.4°F) to 100°C (212°F) 3 minutes
100°C (212°F) to 125°C (257°F) 5 minutes
Figure 7. Heating Times
Temperature Change Time
125°C (257°F) to 100°C (212°F) 1 minute
100°C (212°F) to 0°C (32°F) to 8 minutes
0°C (32°F) to -5°C (23°F) 4 minutes
Figure 8. Cooling Times
3-5
Page 14
3
Operation
3.8 Testing/Calibrating Temperature Probes
Handle hot probes carefully. Use protection for your hands and the surface you will
be placing the hot probes on after removing them from the well.
When calibrating probes at different temperature points, start at the lowest
temperature and work up to the highest temperature. Do not jump up and down
from a very hot temperature to a relatively cooler temperature. This will reduce
the time it takes for the probe well to re-stabilize after you change the setpoint.
When placing probes into the well, make sure the probe tip goes all the way
down to the bottom of the probe well, the full 4.5". This will insure the degree of
highest accuracy possible when taking your reading.
After calibrating each probe, remove it from the well and place it on a protected
surface to cool. If you have another probe to calibrate, place it into the probe well
and allow the calibrator a few minutes to re-stabilize.
CAUTION:
3.9 Cooling Down Your Calibrator After Use
CAUTION:
Do not remove the power cord, main line power or turn the calibrator off until
completing the cool-down procedure.
When you have completed working with the calibrator you must cool the unit
down to ambient temperature if you intend to move your unit and/or return to
storage.
3-6
Page 15
RS232 Communication and Software
Section 4 - RS232 Communication and Software
4.1 Serial Cable Connection
The CL1500 features a serial port that allows bi-directional data transfer via a
three conductor cable consisting of signal ground, receive input, and transmit
output. It is recommended that less than fifty feet of cable be used between the
computer and this instrument. Note that multiple instruments cannot be tied
to the same port in this configuration. The RS232 port is optically isolated to
eliminate ground loop problems.
Below is a cable pinout diagram for the serial port of the CL1500. The cable
should be attached when only when the computer and CL1500 are off.
TO: INSTRUMENT
TXRX GND
4
TXRXGND
1234
6789
TO: COMPUTER SERIAL PORT
Figure 9. Connecting the CL1500 to a Computer’s Serial Port
4.2 Free Control Software
The CL1500 ships with software for control and monitoring on a compatible
PC with serial port. A free serial to USB cable is also included for use with
computers that do not have a standard DB9 serial port.
Installing the CL1500 Programmer Software
Overview
The CL1500 Surface Probe Calibrator ships from the factory with a copy of the
Omega Programmer software.
This is an easy to use software package, especially written for the CL1500
Calibrator. Only one instrument can run this software on one computer at a
time.
5
Program Installation
It is advisable to have your MIS Department install this software into your
computer. Always back-up your system before attempting to install this or any
other software package into your computer.
Assuming you have backed up your computer files, run the install program.
This program will run trouble free with Windows
®
95, 98, ME, NT, 2000 or XP.
4-1
Page 16
4
RS232 Communications and Software
Figure 10. Main Screen
On your desktop, double click the CL1500 programmer icon. This will open a
window and the Omega Logo (see figure 2) appears for a few seconds, then the
main screen opens.
1. On the main screen top left there are two analog gages and two digital display
windows below, one is red to indicate process temperature, the other is green
to indicate set point temperature.
2. Below, there is a graph which tracks the set point and process values. The set
point and process values are on the vertical axis, while the capture duration
time is displayed along the horizontal axis.
3. On the top right the change temperature wheel will allow rough temperature
setting between -5 to 125°C.
Below it there is a fine tune up and down arrow that allows for fine tune
settings in increments of 0.1 degrees.
To the right there is the FIND button. Pressing this button will start tracking
the set temperature on the controller.
4. The CL1500 programmer software includes 10 preset temperature settings
ranging from -5 to 125°C.
5. SETTINGS: Pressing this button will bring a second screen into view (see
figure 3).
4-2
SOUND: Will allow audible indications while monitoring.
Selections: ON, OFF
Default: OFF
Page 17
RS232 Communications and Software
4
Figure 11. Settings Screen
COM Port: Selects the communication port to be used while
monitoring.
Selections are: COM 1, COM 2, COM 3 or COM 4.
Default: COM1
DECIMAL POINT: Selects the decimal point accuracy for the readouts.
Selections: ONE, NONE
Default: ONE
TEMPERATURE UNITS: Selects units of temperature to display on
readouts.
Selections: CELSIUS, FAHRENHEIT
This command is inactive at this time.
SKIP LOGO INTRODUCTION: Selecting this box will cancel the logo
introduction when the program is activated from your desktop.
LOG TO FILE: Selecting this box will allow data login
This command is inactive at this time.
CHART TIME BASE: Allows user to set the horizontal time graph
display
Selections are: 1 minute, 10 minutes and 1 hour
AUTOMATIC SCALING: Selecting this box will pre-select a vertical
scale which varies according to temperature
setting. Un-selecting this box, will allow
user to set up values to zoom-in closer to the
desired temperature range.
4-3
Page 18
5
Maintenance
Section 5 - Maintenance
5.1 Calibration
This unit has been fine tuned at the factory and calibrated to give optimum
performance of its full temperature range. It is recommended that the unit
be returned annually for re-calibration. Please call our Customer Service
Department at 1-800-622-2378 or 203-359-1660.
5.2 Cleaning
Remove all electrical connections and power before attempting any cleaning.
5.2.1 Main Body
Only a damp soft rag with a mild cleaning solution should be used to clean the
main body of this unit.
CAUTION:
5.2.2 Probe Well
Do not attempt to clean the probe well. Cleaning is not required.
5.2.3 Fan
The fan guard should be cleaned, as a minium, annually by using a compressed
air source.
5.3 Fuse Replacement
Disconnect all power from source before attempting fuse replacement.
For continued protection against the risk of fire replace with only the same size, type
and rating fuse indicated here and on the rear panel of your unit.
WARNING:
CAUTION:
5-1
For model: CL1500 use 2 ea. 250 Vac, F2A (Fast-Acting, 2 Amp)
UL/CSA Approved (5 mm dia. x 20 mm long)
For model: CL1500-230 use 2 ea. 250 Vac, F1A (Fast-Acting, 1 Amp)
UL/CSA Approved (5 mm dia. x 20 mm long)
Page 19
Section 6 - Specifications
Specifications
6
Temperature Range:
Internal Control Sensor:
Accuracy:
Display Accuracy:
RTD Accuracy:
Stability:
Display Resolution:
Well to Well Uniformity:
Heat-Up Time:
Cool-Down Time:
Ambient Environmental Conditions
Temperature:
Humidity:
Well Depth:
Power Requirements by Model
CL1500:CL1500-230 Vac:
* Minimum temperatures that can be achieved is reduced when operating at ambient
temperatures in excess of 23°C (73°F). See Section 2.3
** With stable, correct nominal line voltage.
2.8kg (6.3 lbs)
6-1
Page 20
7
Troubleshooting Guide
Section 7 - Troubleshooting Guide
Problem Solution
1. Unit will not turn on.a. Check all electrical connections.
2. Unit turns on but the probea. Check that you have entered a setpoint
well will not get hot.above the ambient temperature.
3. Unit turns on but the probea. Check that you have entered a setpoint
well will not get cold.below the ambient temperature.
b. Check rear panel fuses.
c. Unit requires service, contact our
customer service department.
b. Verify that the controller is set to its
factory default settings.
c. Unit requires service, contact our
customer service department.
b. Verify that the controller is set to its
factory default settings.
c. Unit requires service, contact our
customer service department.
4. Controller display showsa. Unit requires service, contact our
“Error” and the probe wellcustomer service department.
will not get hot or cold.
5. Probe well temperature will not a. Verify that the controller is set to its
stabilize to within ±0.5°F of the factory default.
setpoint temperature.
6. Unable to communicate with the a. Check that you have made the proper
unit through the RS-232 wiring connections between your unit.
connection port. and computer.
b. Unit requires service, contact our
customer service department.
b. Check for proper communication
parameter settings in the controller
and your computer.
c. Unit requires service, contact our
customer service department.
7-1
Page 21
Section 8 - Glossary of Terms Used in This Manual
Calibration
The process of adjusting an instrument or compiling a deviation chart so that its
reading can be correlated to the actual value being measured.
IEC
International Electrotechnical Commission
PID
Proportional, Integral, Derivative. A three mode control action where the
controller has time proportioning, integral (auto reset) and derivative rate action.
RTD
Glossary
8
Resistance temperature detector
8-1
Page 22
9
The OMEGA Family of Blackbody Calibrators
TM
Section 9 - The OMEGA Family of Blackbody Calibrators
TM
Listed below is a selection guide of OMEGA’s current line of dry block probe calibrators
that are in addition to the one you have selected. This family of rugged, portable and
highly accurate calibrators covers a wide range of temperatures, well sizes and features
making them perfect for temperature probe testing and calibration.
Model: CL900 “hot point
Temperature Range: ambient +22 to 482°C (ambient +40 to 900°F)
Accuracy: ±1.5°F
Control Stability: ±0.3°FPower: 115 or 230 Vac (±10%) 50/60 Hz
Features: Removable inserts, Rugged benchtop design, Low cost
Model: CL950 “hot point
Temperature Range: ambient +22 to 482°C (ambient +40 to 900°F)
Accuracy: ±1.5°F
Control Stability: ±0.3°F Power: 115 or 230 Vac (±10%) 50/60 Hz
Features: 5 port well design standard, Rugged benchtop design, Low cost
Model: CL900A “hot point
Temperature Range: ambient +22 to 482°C (ambient +40 to 900°F)
Accuracy: ±1.5°F
Control Stability: ±0.3°F Power: 115 or 230 Vac (±10%) 50/60 Hz
Features: Removable inserts, Rugged portable/benchtop design, RS-232 Communication
Standard, CE marked models
®
“ Dry Block Probe Calibrator
®
“ Dry Block Probe Calibrator
®
“ Dry Block Probe Calibrator
Model: CL950A “hot point
®
“ Dry Block Probe Calibrator
Temperature Range: ambient +22 to 482°C (ambient +40 to 900°F)
Accuracy: ±1.5°F
Control Stability: ±0.3°F Power: 115 or 230 Vac (±10%) 50/60 Hz
Features: 5 port well design standard, Rugged portable/benchtop design, RS-232
Communication Standard, CE marked models.
Model: TRClllA “ice point
™
“ Calibration Reference Chamber
Temperature Range: Fixed @ 0°C (32 °F)
Accuracy: ± 0.1°C
Control Stability: ±0.04°C Power: 115 or 230 Vac (±10%) 50/60 Hz
Features:
Digital display, Rugged portable/benchtop design.
Complete product specifications and features for these and additional calibrators can
found and downloaded from our web site. Visit us at omega.com
9-1
Page 23
WARRANTY/DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a
period of 13 months from date of purchase. OMEGA’s WARRANTY adds an additional one (1) month
grace period to the normal one (1) year product warranty to cover handling and shipping time. This
ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service
Department will issue an Authorized Return (AR) number immediately upon phone or written request.
Upon examination by OMEGA, if the unit is found to be defective, it will be repaired or replaced at no
charge. OMEGA’s WARRANTY does not apply to defects resulting from any action of the purchaser,
including but not limited to mishandling, improper interfacing, operation outside of design limits,
improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of
having been tampered with or shows evidence of having been damaged as a result of excessive corrosion;
or current, heat, moisture or vibration; improper specification; misapplication; misuse or other operating
conditions outside of OMEGA’s control. Components in which wear is not warranted, include but are not
limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However,
OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for
any damages that result from the use of its products in accordance with information provided
by OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by the
company will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR
REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF
TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF
LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of
OMEGA with respect to this order, whether based on contract, warranty, negligence,
indemnification, strict liability or otherwise, shall not exceed the purchase price of the
component upon which liability is based. In no event shall OMEGA be liable for
consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic
Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical
applications or used on humans. Should any Product(s) be used in or with any nuclear installation or
activity, medical application, used on humans, or misused in any way, OMEGA assumes no responsibility
as set forth in our basic WARRANTY/DISCLAIMER language, and, additionally, purchaser will indemnify
OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the
Product(s) in such a manner.
RETURN REQUESTS/INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department.
BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED
RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID
PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return
package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent
breakage in transit.
FOR WARRANTY RETURNS, please have the
following information available BEFORE
contacting OMEGA:
1. Purchase Order number under which the product
was PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords
our customers the latest in technology and engineering.
reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the
prior written consent of OMEGA ENGINEERING, INC.
FOR NON-WARRANTY REPAIRS,
for current repair charges. Have the following
information available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST
of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.