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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Troubleshooting Guide
ES9465 MFP/ES9475 MFP
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©2013 Oki Data Corporation All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Oki Data.
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Preface
Thank you for purchasing OKI Multifunctional Digital Systems. This manual describes how to troubleshoot the problems
that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an
environment that makes the best use of the OKI MFP's functions.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing function is already
installed in some models.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before
using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Other than the above, this manual also describes information that may be useful for the operation of this equipment with
the following signage:
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
Options
For the available options, refer to “Options” in the Quick Start Guide for this equipment.
Screens
y Screens on this manual may differ from the actual ones depending on how the equipment is used, such as the status
of the installed options.
y The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
Trademarks
y The official name of Windows XP is Microsoft Windows XP Operating System.
y The official name of Windows Vista is Microsoft Windows Vista Operating System.
y The official name of Windows 7 is Microsoft Windows 7 Operating System.
y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
y Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are
trademarks of Microsoft Corporation in the US and other countries.
y Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other
countries.
y Adobe, Acrobat, Reader, and PostScript are trademarks of Adobe Systems Incorporated.
y Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and
other countries.
y IBM, AT and AIX are trademarks of International Business Machines Corporation.
y NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
y Other company names and product names in this manual are the trademarks of their respective companies.
Preface 1
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CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed....................................................................................................... 14
Locating a paper misfeed .................................................................................................... 14
Clearing a paper misfeed .................................................................................................... 15
Paper misfeed in the Reversing Automatic Document Feeder (Lower) .............................. 16
Paper misfeed in the Reversing Automatic Document Feeder (Upper) .............................. 17
Paper misfeed in the tray feeding portion............................................................................ 18
Paper misfeed in the Large Capacity Feeder ...................................................................... 19
Paper misfeed in the Paper Feed Pedestal......................................................................... 19
Paper misfeed in the tray..................................................................................................... 20
Paper misfeed in the tray of the Large Capacity Feeder ..................................................... 20
Paper misfeed in the MPT ................................................................................................... 21
Paper misfeed in the automatic duplexing unit.................................................................... 22
Paper misfeed on the paper transport path ......................................................................... 23
Paper misfeed in the fuser unit............................................................................................ 23
Paper misfeed in the Bridge Kit ........................................................................................... 25
Paper misfeed in the Finisher and the Hole Punch Unit...................................................... 25
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit................................ 29
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher................................. 32
Paper misfeed in the Inner Finisher and the Hole Punch Unit............................................. 37
Clearing paper misfeeds caused by a wrong paper size setting ......................................... 40
Clearing a Staple Jam ............................................................................................................ 45
Staple jam in the finisher ..................................................................................................... 45
Staple jam in the Saddle Stitch unit..................................................................................... 49
Replacing a Toner Cartridge ................................................................................................. 51
Replacing a “Near Empty” toner cartridge ........................................................................... 53
Replacing the Waste Toner Box............................................................................................ 56
Refilling With Staples ............................................................................................................. 58
Refilling finisher staples....................................................................................................... 58
Refilling Saddle Stitch unit staples ...................................................................................... 61
Cleaning the Main Chargers and LED Print Heads ............................................................. 64
Cleaning the Hole Punch Dust Bin ....................................................................................... 67
Finisher / Saddle Stitch Finisher Hole Punch Unit............................................................... 67
Inner Finisher Hole Punch Unit............................................................................................ 67
When Printed Sheets Overflow from the Stacker ................................................................ 69
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 72
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 76
Clearing print job errors .......................................................................................................76
Cannot remember the document password for a Private Print job...................................... 77
CONTENTS 3
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Printing a document including many graphics takes time.................................................... 77
Printer Driver Problems .........................................................................................................78
Cannot print (port setting problems) .................................................................................... 78
Cannot print (SNMP Community Name problems).............................................................. 78
Command line options not processed ................................................................................. 78
Retrieval of printer configuration failed ................................................................................ 79
Cannot change settings on the [Device Settings] tab.......................................................... 79
Network Connection Problems ............................................................................................. 80
Cannot print with the equipment (network connection problems)........................................ 80
Cannot print with SMB print................................................................................................. 80
Cannot print properly with AppleTalk print........................................................................... 81
Client Problems ..................................................................................................................... 82
Checking the client status.................................................................................................... 82
Hardware Problems................................................................................................................ 83
Print jobs not output ............................................................................................................ 83
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 86
Cannot E-mail my scans...................................................................................................... 86
Cannot find the data saved in the shared folder.................................................................. 86
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems ................................................................................................ 88
e-Filing Web Utility terminates the session.......................................................................... 88
Numerous sub windows repeatedly appear ........................................................................ 88
Displaying the items in the Contents Frame takes a long time............................................ 88
Error messages ................................................................................................................... 89
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 92
Cannot locate the equipment in the network ....................................................................... 92
Cannot locate the equipment with Local Discovery............................................................. 93
Equipment does not respond to ping command .................................................................. 94
LDAP Search and Authentication Problems........................................................................ 95
Network shutdown occurs or touch panel disabled after LDAP search ............................... 95
LDAP authentication takes a long time................................................................................ 95
Printing Problems (Network Related) ................................................................................... 96
SMB print in a Windows operating system environment ..................................................... 96
Raw TCP or LPR print in a Windows operating system environment ................................. 96
IPP print in a Windows operating system environment ....................................................... 97
Novell print in a NetWare environment................................................................................ 97
Macintosh environment ....................................................................................................... 98
UNIX/Linux environment...................................................................................................... 98
4 CONTENTS
Fax Driver Problems............................................................................................................... 99
Fax Driver Installation Error Messages ............................................................................... 99
Fax Driver General Errors ................................................................................................. 100
Client Software Authentication Problems.......................................................................... 101
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Cannot log in using client software.................................................................................... 101
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab......................................................... 104
Error Messages .................................................................................................................... 106
Error Codes........................................................................................................................... 108
Error codes on print jobs ................................................................................................... 108
Error codes on transmission and reception ....................................................................... 109
Error codes on scan jobs................................................................................................... 111
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 118
General operations ............................................................................................................ 118
Originals and paper ........................................................................................................... 119
Regular Maintenance ........................................................................................................... 120
INDEX ................................................................................................................................................................... 121
CONTENTS 5
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6 CONTENTS
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1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed ..............................................................................................8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed.......................................................................................................14
Locating a paper misfeed .....................................................................................................................................14
Clearing a paper misfeed .....................................................................................................................................15
Paper misfeed in the Reversing Automatic Document Feeder (Lower) ...............................................................16
Paper misfeed in the Reversing Automatic Document Feeder (Upper) ...............................................................17
Paper misfeed in the tray feeding portion.............................................................................................................18
Paper misfeed in the Large Capacity Feeder.......................................................................................................19
Paper misfeed in the Paper Feed Pedestal..........................................................................................................19
Paper misfeed in the tray .....................................................................................................................................20
Paper misfeed in the tray of the Large Capacity Feeder ......................................................................................20
Paper misfeed in the MPT....................................................................................................................................21
Paper misfeed in the automatic duplexing unit.....................................................................................................22
Paper misfeed on the paper transport path..........................................................................................................23
Paper misfeed in the fuser unit.............................................................................................................................23
Paper misfeed in the Bridge Kit............................................................................................................................25
Paper misfeed in the Finisher and the Hole Punch Unit.......................................................................................25
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit.................................................................29
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher..................................................................32
Paper misfeed in the Inner Finisher and the Hole Punch Unit .............................................................................37
Clearing paper misfeeds caused by a wrong paper size setting ..........................................................................40
Clearing a Staple Jam............................................................................................................ 45
Staple jam in the finisher ......................................................................................................................................45
Staple jam in the Saddle Stitch unit......................................................................................................................49
Replacing a Toner Cartridge ................................................................................................. 51
Replacing a “Near Empty” toner cartridge ............................................................................................................53
Replacing the Waste Toner Box............................................................................................ 56
Refilling With Staples............................................................................................................. 58
Refilling finisher staples........................................................................................................................................58
Refilling Saddle Stitch unit staples........................................................................................................................61
Cleaning the Main Chargers and LED Print Heads ............................................................. 64
Cleaning the Hole Punch Dust Bin .......................................................................................67
Finisher / Saddle Stitch Finisher Hole Punch Unit................................................................................................67
Inner Finisher Hole Punch Unit ............................................................................................................................67
When Printed Sheets Overflow from the Stacker................................................................ 69
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1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to
solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper part of
the screen to notify users of a problem,
etc. For the major examples, see the
following pages.
P.10 “Messages Displayed on the
Touch Panel”
The original or copy paper is misfed.
Remove it following the guidance on the
touch panel.
P.14 “Clearing a Paper Misfeed”
A cover is open. Check which cover on
the touch panel and then close it securely.
8 When This Screen Is Displayed
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1 TROUBLESHOOTING FOR THE HARDWARE
Screen Description / Remedy
Toner has run out. Replace the new toner
cartridge.
P.51 “Replacing a Toner Cartridge”
The waste toner box is full. Replace it
following the guidance on the touch panel.
P.56 “Replacing the Waste Toner Box”
The equipment requires adjusting by a
service technician.
Contact your service representative with
the error code displayed on the right side
of the touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric
shock.
Always contact your service
representative for maintenance or repair
of the internal parts of the equipment.
When This Screen Is Displayed 9
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1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and
how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it.
Misfeed in *** Paper misfeed has occurred inside
the equipment.
Install new *** toner cartridge No toner is left. “***” indicates the
*** TONER NOT RECOGNIZED
Check the toner cartridge
Check paper size setting on control
panel for tray N. Check the direction
or size of the paper.
Wait (Performing Self-check) The equipment is undergoing
Time for cleaning. Open the front
cover and follow the guidance.
Check the original and set it again The original is misfed inside of the
Change direction of original The orientation of the original placed
Cannot print this paper size
Select the other tray.
Cannot print this paper type
Set the other paper type
Change from this mode
Count over, cannot store anymore
READY(*** T
RECOGNIZED)
Check the toner cartridge
READY (SADDLE STITCH TRAY
FULL)
ONER NOT
color.
(The colors are shown abbreviated
when two or more toners are running
out: Y: yellow, M: magenta, C: cyan,
and K: black)
The toner cartridge indicated by *** is
not installed at all or improperly so.
The terminal of the toner cartridge is
stained.
The recommended toner cartridge is
not being used.
Paper misfeed has occurred because
of the mismatch between the paper
size placed in tray N and the size
registered for the tray N in the
equipment.
maintenance to keep its imaging
quality.
The main charger or the LED print
head need cleaning.
Reversing Automatic Document
Feeder.
The direction or the size of the
original placed on the Reversing
Automatic Document Feeder is
incorrect.
on the original glass is incorrect.
Printing was attempted but failed. The
paper could not be output on the tray
selected for the paper output because
of a mismatch between the paper size
and the tray.
Printing was attempted but failed.
The paper could not be output in the
tray selected because of a mismatch
between the paper type and the tray.
(Special paper, thick 4 paper or thin
paper tried to be output on the lower
stacker of MJ-1107/MJ-1108.)
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
The toner cartridge indicated by *** is
not installed at all or improperly so.
The terminal of the toner cartridge is
stained.
The recommended toner cartridge is
not being used.
The saddle stitch tray of the finisher is
full of paper.
Remove the misfed paper following the guidance
displayed on the touch panel.
P.14 “Clearing a Paper Misfeed”
See the color indication on the touch panel and
replace the toner cartridge.
(About another 50 copies can be made after this
message appears. The number varies depending on
the conditions of copying.)
P.51 “Replacing a Toner Cartridge”
Install the toner cartridge correctly.
P.51 “Replacing a Toner Cartridge”
Wipe the terminal with a soft cloth.
Use the recommended toner cartridge.
P.51 “Replacing a Toner Cartridge”
Just removing the misfed paper does not prevent
another paper from being misfed. Be sure to correctly
register the paper size in the equipment.
P.40 “Clearing paper misfeeds caused by a wrong
paper size setting”
Wait until the adjustment is completed and the
message disappears.
Clean the main charger and the LED print head.
P.64 “Cleaning the Main Chargers and LED Print
Heads”
Remove the misfed original following the guidance on
the touch panel.
P.16 “Paper misfeed in the Reversing Automatic
Document Feeder (Lower)”
Check the direction and the size of the original and
then replace it on the Reversing Automatic Document
Feeder. Then reattempt the operation.
Change the orientation of the original by 90 degrees
and place it on the original glass.
Delete the failed print job, select the appropriate tray
for the paper, and perform printing again.
For the restrictions of the paper type and the receiving
trays, refer to the Quick Start Guide.
Delete the failed print job, select the appropriate tray
for the paper, and perform printing again.
Ask your administrator for details of setting the limit for
the numb
Install the toner cartridge correctly.
P.51 “Replacing a Toner Cartridge”
Wipe the terminal with a soft cloth.
Use the recommended toner cartridge.
P.51 “Replacing a Toner Cartridge”
Remove the paper from the saddle stitch tray of the
finisher.
er of copies.
10 Messages Displayed on the Touch Panel
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Message Problem Description Corrective Action
READY (CHECK SADDLE STITCH
STAPLER)
READY (CHECK SADDLE STITCH
STAPLER)
READY (CHECK STAPLER) Staple jam has occurred in the stapler
READY (CHECK STAPLER) No staples are left in the stapler of the
READY (HOLE PUNCH DUST BIN IS
FULL)
READY (FINISHER FULL) The receiving tray of the finisher is full
READY (INNER FINISHER FULL) The stacker of the equipment is full of
Cannot copy
Check DEPARTMENT COUNTER
Add paper No paper is left in a tray or on the
Call for service The equipment requires adjusting by
Staple jam has occurred in the stapler
of the saddle stitch unit.
No staples are left in the stapler of the
saddle stitch unit.
of the finisher.
finisher.
Hole punch dust bin is full of paper
punchings.
of paper.
paper.
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
MPT.
a service technician.
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed staples.
P.49 “Staple jam in the Saddle Stitch unit”
Refill the staples.
P.61 “Refilling Saddle Stitch unit staples”
Remove the jammed staples.
P.45 “Clearing a Staple Jam”
Refill the staples.
P.58 “Refilling With Staples”
Remove the paper punchings.
P.67 “Cleaning the Hole Punch Dust Bin”
Remove the paper from the receiving tray of the
finisher.
Remove the paper from the stacker of the equipment.
Ask your administrator for details of setting the limit for
the number of copies.
Set paper in the tray or on the MPT. The touch panel
indicates which tray (or the MPT) has no paper.
To set paper, refer to the Copying Guide.
Contact your service representative with the error
code displayed on the right side of the touch panel.
Examine stapler in the Saddle Stitch
unit
Check staple cartridge in the Saddle
Stitch unit
Check staple cartridge No staples are left in the stapler of the
Examine Stapler Staple jam has occurred in the stapler
Saving power - press START button. The equipment has entered into the
CHANGE TRAY TO CORRECT
PAPER SIZE
Time for periodic maintenance The equipment requires inspection
POWER FAILURE A job was interrupted by a power
ERASING DATA The Data Overwrite Enabler is
Staple jam has occurred in the stapler
of the saddle stitch unit.
No staples are left in the stapler of the
saddle stitch unit.
finisher.
of the finisher.
power saving mode since it has not
been used for a certain time.
No paper suitable for the original is
set.
The size of the original is not detected
correctly because the original is sent
from the Reversing Automatic
Document Feeder at a skew.
and maintenance by a service
technician.
failure or some other reason.
clearing the data.
Never attempt to repair, disassemble or modify
the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for
maintenance or repair of the internal parts of the
equipment.
Remove the jammed staples.
P.49 “Staple jam in the Saddle Stitch unit”
Refill the staples.
P.61 “Refilling Saddle Stitch unit staples”
Refill the staples.
P.58 “Refilling With Staples”
Remove the jammed staples.
P.45 “Clearing a Staple Jam”
Press any of the [START], [COPY], [Filing Box],
[SCAN], [PRINT], [FAX] and [POWER SAVE] buttons
to clear the power saving mode.
Place the suitable size paper for the original in the
tray.
Replace the original while aligning the side guides of
the Reversing Automatic Document Feeder to its
width so that it will be placed straight.
Contact your service representative for maintenance.
The print or fax job may be incomplete. Press [JOB
STATUS] to check whether any jobs are unfinished.
To clear the messages, press the [RESET] button
twice.
This message is displayed if the Data Overwrite
Enabler is installed. You can operate the equipment
while the message is displayed.
Messages Displayed on the Touch Panel 11
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1 TROUBLESHOOTING FOR THE HARDWARE
Message Problem Description Corrective Action
Check paper size setting on control
panel for MPT. Check the direction or
size of the paper.
Set the paper on the MPT again. The paper placed on the MPT misfed. Remove the misfed paper and set the paper again.
Check the direction or size of the
paper on the MPT and press START
Reboot the machine An error has occurred in the
Toner near Empty (***) Toner is running out. “***” indicates
Paper misfeed has occurred because
of a mismatch between the paper size
placed in the MPT and the size
registered for the MPT in the
equipment.
The direction or the size of the paper
placed on the MPT is incorrect.
The side guides of the MPT do not fit
the paper length.
equipment and it stopped normal
operation.
the color.
(The colors are shown in
abbreviations when two or more
toners are running out: Y: yellow, M:
magenta, C: cyan, and K: black)
Register the paper size correctly. Just removing the
misfed paper does not prevent another paper from
being misfed.
P.40 “Clearing paper misfeeds caused by a wrong
paper size setting”
Check the direction and the size of the paper and then
replace it on the MPT.
Align the side guides of the MPT to the paper length.
Rebooting the equipment may correct the error: Press
the [AUTHENTICATION] and [POWER] buttons on
the control panel simultaneously until a “pip” sound is
heard to turn the power OFF, and then turn it back ON
with the [POWER] button. (The warm-up time in this
case will take longer than usual.)
Some toner is still left in the toner cartridge while this
message is displayed. You do not have to replace the
toner cartridge yet.
Check the color of the toner on the touch panel and
prepare the toner cartridge.
(About another 1000 copies can be made after this
message appears. Depending on the conditions of
copying, this message may not appear even when the
toner cartridge is near empty.)
y Replace the toner cartridge after the toner has
completely run out. [Install new *** toner
cartridge] is displayed at that time.
y If you want to replace the toner cartridge
though some toner is still left, follow the
procedure below:
P.53 “Replacing a “Near Empty” toner
cartridge”
y Black and white print is available while the
other colors has run out. Neither color nor
black and white print can be done when the
black toner has run out.
Dispose of used toner The waste toner box is full. Replace the waste toner box following the guidance
displayed on the touch panel.
P.56 “Replacing the Waste Toner Box”
Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full. Remove the paper punchings.
P.67 “Cleaning the Hole Punch Dust Bin”
This original is copy protected An attempt is made to copy a
prohibited original.
DEPARTMENT Quota exceeded.
Contact the Administrator.
Not enough Work Space to store
originals
Will you print out stored originals?
USER Quota exceeded.
Contact the Administrator.
USER and DEPARTMENT Quota
exceeded.
Contact the Administrator.
The number of originals exceeds the
limits.
The scanned data are deleted.
The number of originals exceeds the
limits.
Will you copy stored originals?
The copying, printing or scanning
quota to the department has reached
“0”.
Internal memory available ran out
while scanning.
The copying, printing or scanning
quota to the user has reached “0”.
The copying, printing or scanning
quota to the user and department has
reached “0”.
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning. (The
magazine sort or page number
function is used.)
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning.
This original cannot be copied.
For details of setting the quota, ask your administrator.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
For details of setting the quota, ask your administrator.
For details of setting the quota, ask your administrator.
Reduce the number of originals to be scanned, and
try again.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
12 Messages Displayed on the Touch Panel
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1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these
error codes in Chapter 7.
P.108 “Error Codes”
Messages Displayed on the Touch Panel 13
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1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed
Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as
follows:
Error code
Error message
Guidance for
clearing paper misfeeds
Paper misfeed symbols
The paper misfeed symbol helps you locate the paper misfeed.
1
1213
11
2 3 4 5
810 67
9
1. Reversing Automatic Document Feeder (lower) ( P.1 6)
2. Reversing Automatic Document Feeder (upper) ( P.17)
3. Fuser unit ( P.23)
4. Automatic duplexing unit ( P.22)
5. MPT ( P.2 1)
6. Tray feeding portion ( P. 1 8)
7. Large Capacity Feeder ( P.19) or Paper Feed Pedestal ( P.1 9 )
8. Paper transport path ( P.2 3 )
9. Trays ( P.20) or tray of the Large Capacity Feeder ( P.20)
10. Bridge Kit ( P.2 5)
11. Hole Punch Unit ( P. 25 , P.29, P.37)
12. Saddle stitch unit ( P.32)
13. Finisher ( P.25, P.29, P.37)
The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.
14 Clearing a Paper Misfeed
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1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a paper misfeed
Clear the paper misfeed.
1
Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.
1 TROUBLESHOOTING FOR THE HARDWARE
After clearing the misfeed, close all the opened covers.
2
The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the misfed paper
Note the following points in removing the misfed paper.
Remove the misfed paper carefully so as not to tear it.
To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making it
more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper;
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If the
sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you remove
the paper misfed in the right side of the equipment. This could burn you or
the shock could cause you to get your hand injured in the machine.
Do not touch the transfer belt.
When you remove the paper misfed in the right side of the equipment, be
sure not to touch the transfer belt. This could stain copy images.
Clearing a Paper Misfeed 15
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1 TROUBLESHOOTING FOR THE HARDWARE
If paper misfeeds occur frequently
The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
y An unsuitable original is placed on the Reversing Automatic Document Feeder.
y Unavailable paper with the equipment is used.
y Paper sizes are not consistent between the size in a tray or the MPT and the size registered in the equipment.
y All the misfed paper has not been removed.
y There is too much of a gap between the paper and the side or end guide in the tray.
y The amount of paper placed in a tray exceeds the limit indicated on the side guide of the tray.
Paper misfeed in the Reversing Automatic Document Feeder (Lower)
Open the Reversing Automatic Document Feeder.
1
Lower the green lever, open the reverse cover and
2
remove the original.
Close the Reversing Automatic Document Feeder.
3
2
1
1
16 Clearing a Paper Misfeed
Page 19
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the Reversing Automatic Document Feeder (Upper)
Raise the lever and open the upper cover.
1
1
Remove the original.
2
2
Turn the inner green dial and remove the misfed
3
original.
Raise the green lever and open the transport guide.
4
Raise the green lever under the transport guide, and
5
remove the original under the guide plate.
Clearing a Paper Misfeed 17
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1 TROUBLESHOOTING FOR THE HARDWARE
Close the transport guide.
6
Raise the original feeder tray, and remove the original
7
under the tray.
Lower the original feeder tray.
8
Close the upper cover.
9
1
2
Paper misfeed in the tray feeding portion
Open the feeder cover on the right side.
1
Remove the misfed paper from the tray and close the
2
feeder cover.
18 Clearing a Paper Misfeed
Page 21
1.TROUBLESHOOTING FOR THE HARDWARE
If the paper is misfed on the cover side, remove it as shown in the
figure on the right.
Paper misfeed in the Large Capacity Feeder
Open the feeder cover of the Large Capacity Feeder
1
on the right.
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the misfed paper and close the feeder cover.
2
Paper misfeed in the Paper Feed Pedestal
Open the feeder cover of the Paper Feed Pedestal on
1
the right.
Clearing a Paper Misfeed 19
Page 22
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the misfed paper and close the feeder cover.
2
Paper misfeed in the tray
Open the paper source tray, and remove the misfed
1
paper.
2
Check that the guide width is correct, there is no
2
folded/curled paper or overloading, and then close
the tray.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides.
Paper misfeed in the tray of the Large Capacity Feeder
Open the tray of the Large Capacity Feeder.
1
1
20 Clearing a Paper Misfeed
Page 23
1.TROUBLESHOOTING FOR THE HARDWARE
Pull out the right-hand tray and remove the misfed
2
paper.
Check that there is no folded/curled paper or
3
overloading, and then close the tray of the Large
Capacity Feeder.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides.
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
Paper misfeed in the MPT
Move the green paper holding lever toward the
1
outside.
The paper can now be removed.
Pull out the misfed paper in the MPT.
2
Place paper in the MPT again and then move the
3
green paper holding lever toward the inside.
If a sheet of paper is stained, folded or torn, replace it with a new one.
2
1
Clearing a Paper Misfeed 21
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1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.
This could injure you.
Open the automatic duplexing unit cover on the right.
1
Remove the misfed paper.
2
While holding the green lever, remove the misfed
3
paper.
1
Lower the green lever carefully and then close the automatic duplexing unit cover.
4
2
22 Clearing a Paper Misfeed
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1 TROUBLESHOOTING FOR THE HARDWARE
A
1.TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed on the paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.
This could injure you.
Open the automatic duplexing unit cover on the right.
1
Remove the misfed paper.
2
y Be sure not to touch the transfer belt when removing the misfed
paper. This could stain copy images.
y Do not clean roller [A] though it may be stained. It will be
automatically cleaned at the next printing.
Close the automatic duplexing unit cover.
3
Paper misfeed in the fuser unit
y Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.
This could injure you.
y Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
A
Open the automatic duplexing unit cover on the right.
1
Clearing a Paper Misfeed 23
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1 TROUBLESHOOTING FOR THE HARDWARE
Open the transport guide holding the green knob and
2
then release the misfed paper. Pull the misfed paper
up or down as shown in the illustrations depending
on the position of the paper.
Pulling it up
3
Pulling it down
Remove the paper from the exit section.
3
2
1
When the finisher is installed, open the Bridge Kit
4
cover while holding the handle.
Remove the misfed paper.
5
24 Clearing a Paper Misfeed
Page 27
1.TROUBLESHOOTING FOR THE HARDWARE
When the finisher is installed, close the Bridge Kit
6
cover.
Close the automatic duplexing unit cover.
7
Paper misfeed in the Bridge Kit
Open the cover holding the handle of the Bridge Kit.
1
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the misfed paper inside the Bridge Unit.
2
If the misfed paper cannot be removed because the right side is
caught by the fuser unit, follow the steps on P.23 “Paper misfeed
in the fuser unit”.
Close the Bridge Kit cover.
3
Paper misfeed in the Finisher and the Hole Punch Unit
Paper misfeed in the upper stacker
Raise the lever and open the upper stacker of the
1
finisher.
2
1
Clearing a Paper Misfeed 25
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1 TROUBLESHOOTING FOR THE HARDWARE
Remove the misfed paper.
2
Open the cover holding the handle of the Bridge Unit.
3
When the Hole Punch Unit is installed, proceed to step 5.
Remove the misfed paper.
4
Proceed to step 8.
When the Hole Punch Unit is installed
Open the Hole Punch Unit cover.
5
Turn the green knob to get the misfed paper out.
6
26 Clearing a Paper Misfeed
Page 29
1.TROUBLESHOOTING FOR THE HARDWARE
Close the Hole Punch Unit cover.
7
Close the Bridge Kit cover.
8
Close the upper stacker of the finisher.
9
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
1 TROUBLESHOOTING FOR THE HARDWARE
Be careful not to let your fingers be caught between the
finisher body and the stacker (Upper) of the finisher.
This could injure you.
The upper stacker can also be closed by pressing the right side of
the lever.
Paper misfeed in the lower stacker
Raise the lever and open the upper stacker of the
1
finisher.
2
1
Remove the misfed paper.
2
Clearing a Paper Misfeed 27
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1 TROUBLESHOOTING FOR THE HARDWARE
Lower the shutter of the paper exit portion and
3
remove the paper.
Open the cover holding the handle of the Bridge Unit.
4
When the Hole Punch Unit is installed, proceed to step 6.
2
1
Remove the misfed paper.
5
Proceed to step 9.
When the Hole Punch Unit is installed
Open the Hole Punch Unit cover.
6
Turn the green knob to get the misfed paper out.
7
28 Clearing a Paper Misfeed
Page 31
1.TROUBLESHOOTING FOR THE HARDWARE
Close the Hole Punch Unit cover.
8
Close the Bridge Kit cover.
9
Close the upper stacker of the finisher.
10
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
1 TROUBLESHOOTING FOR THE HARDWARE
Be careful not to let your fingers be caught between the
finisher body and the stacker (Upper) of the finisher.
This could injure you.
The upper stacker of the finisher can also be closed by pressing the
right side of the lever.
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit
Raise the lever and open the upper stacker of the
1
finisher.
2
1
Clearing a Paper Misfeed 29
Page 32
1 TROUBLESHOOTING FOR THE HARDWARE
Open the cover of the Hole Punch Unit when it is
2
installed.
Open the front cover of the finisher.
3
Remove the misfed paper from the right or left.
4
Open the cover holding the handle of the Bridge Unit.
5
Remove the misfed paper inside the Bridge Unit.
6
30 Clearing a Paper Misfeed
Page 33
1.TROUBLESHOOTING FOR THE HARDWARE
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
If the paper size is small, turn the knob shown in the following figures to send the
7
paper, and then remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same
time.
1 TROUBLESHOOTING FOR THE HARDWARE
Lower the shutter of the paper exit portion and
8
remove the paper.
Close the cover of the Bridge Unit.
9
Close the upper stacker of the finisher.
10
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
Be careful not to let your fingers be caught between the
finisher body and the stacker (Upper) of the finisher.
This could injure you.
2
1
The upper stacker of the finisher can also be closed by pressing the
right side of the lever.
Clearing a Paper Misfeed 31
Page 34
1 TROUBLESHOOTING FOR THE HARDWARE
Close the cover of the Hole Punch Unit when it is
11
installed.
Close the front cover of the finisher.
12
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher
Remove the misfed paper from the exit side of the
1
Saddle Stitch unit.
Open the front cover of the finisher.
2
Holding the green knob, move the guide to the right.
3
32 Clearing a Paper Misfeed
Page 35
1.TROUBLESHOOTING FOR THE HARDWARE
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
Raise the lever and open the upper stacker of the
4
finisher.
Open the cover of the Hole Punch Unit when it is
5
installed.
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
Turn the knob shown in the following figures to send the paper, and then remove the
6
misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same
time.
Some misfed paper may get inside of the Saddle Stitch unit depending on the location where the misfeeding
occurs. In this case, follow step 7.
Close the upper stacker of the finisher.
7
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
Be careful not to let your fingers be caught between the
finisher body and the stacker (Upper) of the finisher.
This could injure you.
Clearing a Paper Misfeed 33
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1 TROUBLESHOOTING FOR THE HARDWARE
The upper stacker of the finisher can also be closed by pressing the
right side of the lever.
Turn the green knob to lower the paper until it is
8
hidden.
Holding the green knob, return the guide to the left.
9
Pull out the Saddle Stitch unit until it stops.
10
Open the transport guide on the right side.
11
34 Clearing a Paper Misfeed
Page 37
1.TROUBLESHOOTING FOR THE HARDWARE
22
Remove the misfed paper.
12
Remove the paper from the inside of the Saddle
13
Stitch unit.
1 TROUBLESHOOTING FOR THE HARDWARE
Close the transport guide.
14
Holding both green knobs with your fingers, open the
15
transport guide on the left.
Lower the two green levers.
16
1 1
Clearing a Paper Misfeed 35
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1 TROUBLESHOOTING FOR THE HARDWARE
22
Remove the paper.
17
Raise the two green levers.
18
Holding both green knobs with your fingers, close the
19
transport guide on the left.
Return the Saddle Stitch unit to its original position.
20
Close the cover of the Hole Punch Unit when it is
21
installed.
11
36 Clearing a Paper Misfeed
Page 39
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Close the front cover of the finisher.
22
Paper misfeed in the Inner Finisher and the Hole Punch Unit
Lift up the control panel and then open the front cover
1
of the finisher.
1
While holding the green lever, move the finisher to the
2
left until it stops.
Pull down the green lever on the right-hand unit of the
3
finisher.
The paper exit of the equipment opens.
2
Turn the green dial clockwise to send the paper and
4
remove it.
2
1
Clearing a Paper Misfeed 37
Page 40
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
Return the green lever to its original position.
5
When the Hole Punch Unit is installed and used for
6
punching holes, while pulling the green dial toward
you, turn it to align the yellow marks on the parts.
Turn the upper green dial counterclockwise to remove
7
the misfed paper.
Turn the upper green dial clockwise to remove the
8
misfed paper.
Holding the green knob, open the upper cover.
9
2
1
1
2
38 Clearing a Paper Misfeed
Page 41
1.TROUBLESHOOTING FOR THE HARDWARE
3
1
2
Remove the misfed paper and then close the upper
10
cover.
While holding the green lever, open the Hole Punch
11
Unit to remove the misfed paper.
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
Return the Hole Punch Unit to its original position.
12
Carefully return the finisher to its original position.
13
Do not put your hand or fingers on the top of the finisher when
closing it.
They could be caught and this could injure you.
Close the front cover of the finisher.
14
Clearing a Paper Misfeed 39
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1 TROUBLESHOOTING FOR THE HARDWARE
Clearing paper misfeeds caused by a wrong paper size setting
Paper misfeeds occur when there is a mismatch between the size of the paper in a tray or the MPT and the size registered
for the corresponding tray or the MPT in the equipment. The message “Check paper size setting on control panel for tray
N. Check the direction or size of the paper.” or “Check paper size setting on control panel for MPT. Check the direction or
size of the paper.” appears on the touch panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the
procedure below.
Troubleshooting differs depending on how the paper misfeed has occurred:
P.40 “Misfeed when making copies or prints (using a tray)”
P.43 “Misfeed when making copies or prints (using the MPT)”
P.43 “Misfeed when printing from the FAX”
Misfeed when making copies or prints (using a tray)
Clear the paper misfeed following the guidance shown on the touch panel.
1
Open the paper source tray, check that the guide
2
width is correct and there is no folded/curled paper or
overloading, and then close the tray.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides.
Close all the trays or covers.
3
40 Clearing a Paper Misfeed
Page 43
1.TROUBLESHOOTING FOR THE HARDWARE
Press [YES] when “Cancel print job?” appears.
4
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper in the tray with that corresponding to the size set in the
equipment after the paper misfeed is cleared. Then if you press [NO] in step 4, the job can be restarted. In this
case, it is not necessary to follow step 5 and later.
1 TROUBLESHOOTING FOR THE HARDWARE
Press the [SETTING] button on the control panel.
5
Press the [USER] tab to enter the [USER] menu and press [TRAY].
6
Clearing a Paper Misfeed 41
Page 44
1 TROUBLESHOOTING FOR THE HARDWARE
Press the tray button indicated in the message.
7
Press the paper size button corresponding to the paper placed in the tray, and [OK].
8
Press the [SETTING] button to return to the basic menu.
9
Confirm that the paper size is correctly detected if you selected [AUTO (mm)] or [AUTO
10
(inch)] in step 8.
The detected paper size is indicated on the tray button in the equipment status indication area on the left.
An incorrect paper size or “ ” indicates an unsuccessful detection. In this case, check if:
y There is too much space between the paper and the side and end guides of the tray.
y You have selected [AUTO (inch)] even though A/B format paper has been placed.
y You have selected [AUTO (mm)] even though LT format paper has been placed.
Try copying or printing again.
11
42 Clearing a Paper Misfeed
Page 45
1.TROUBLESHOOTING FOR THE HARDWARE
Misfeed when making copies or prints (using the MPT)
Clear the paper misfeed following the guidance shown on the touch panel. Then close
1
all the covers.
Press [YES] when “Cancel print job?” appears.
2
The print job is canceled.
1 TROUBLESHOOTING FOR THE HARDWARE
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper on the MPT with that corresponding to the size set in the
equipment after the paper misfeed is cleared. Then if you press [NO] in step 2, the job can be restarted. In this
case, it is not necessary to follow step 3 and later.
Place the paper on the MPT and set the paper size.
3
Try copying or printing again.
4
Misfeed when printing from the FAX
Pull out the tray in which paper misfeeds occurred
1
and remove all the paper from it.
If such paper misfeeds occur although [AUTO (mm)] or [AUTO (inch)]
has been selected as the paper size, this is caused by the incorrect
size detection of the paper placed in the tray. In this case, do not
remove the paper and proceed to step 3.
Place the paper corresponding to the set size in the
2
tray.
Clearing a Paper Misfeed 43
Page 46
1 TROUBLESHOOTING FOR THE HARDWARE
Check that the guide width is correct and there is no
3
folded/curled paper or overloading, and then close
the tray.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides.
Clear the paper misfeed following the guidance shown on the touch panel. Then close
4
all the trays and covers.
Printing resumes.
44 Clearing a Paper Misfeed
Page 47
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Staple Jam
When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure
below.
P.45 “Staple jam in the finisher”
P.49 “Staple jam in the Saddle Stitch unit”
Staple jam in the finisher
Finisher / Saddle Stitch Finisher
Open the front cover of the finisher.
1
Remove the staple cartridge.
2
Lower the guide while holding the knob.
3
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Remove the top staple sheet.
4
Clearing a Staple Jam 45
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1 TROUBLESHOOTING FOR THE HARDWARE
Holding the knob, raise the guide, and return it to its
5
original position.
Remove the staples fallen between the staple
6
cartridge and the staple case or the ones in the staple
receiver.
Fit the staple cartridge into the stapler.
7
When fitting the staple cartridge, hold the green-labeled portion of the
bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
Close the front cover of the finisher.
8
Inner Finisher
Lift up the control panel and then open the front cover
1
of the finisher.
1
46 Clearing a Staple Jam
2
Page 49
1.TROUBLESHOOTING FOR THE HARDWARE
2
1
While holding the green lever, move the finisher to the
2
left until it stops.
Open the Hole Punch Unit while pushing the green
3
lever.
1 TROUBLESHOOTING FOR THE HARDWARE
1
2
Remove the staple cartridge.
4
Lower the guide while holding the knob.
5
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Remove the top staple sheet.
6
Clearing a Staple Jam 47
Page 50
1 TROUBLESHOOTING FOR THE HARDWARE
Holding the knob, raise the guide, and return it to its
7
original position.
Remove the staples fallen between the staple
8
cartridge and the staple case or the ones in the staple
receiver.
Fit the staple cartridge into the stapler.
9
Insert the cartridge until it is caught by the latch and fixed with a click.
Return the Hole Punch Unit to its original position.
10
Carefully return the finisher to its original position.
11
Do not put your hand or fingers on the top of the finisher when
closing it.
They could be caught and this could injure you.
48 Clearing a Staple Jam
Page 51
1.TROUBLESHOOTING FOR THE HARDWARE
2
1
2
1
Close the front cover of the finisher.
12
Staple jam in the Saddle Stitch unit
Open the front cover of the finisher, and pull out the
1
Saddle Stitch unit until it stops.
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the staple cartridge.
2
Raise the guide while holding the knob.
3
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Remove the top staple sheet.
4
Clearing a Staple Jam 49
Page 52
1 TROUBLESHOOTING FOR THE HARDWARE
1
2
1
2
Holding the knob, lower the guide, and return it to its
5
original position.
Fit the staple cartridge.
6
Insert the cartridge until it is caught by the latch and secured with a
click.
Return the Saddle Stitch unit to its original position.
7
Close the front cover of the finisher.
50 Clearing a Staple Jam
Page 53
1 TROUBLESHOOTING FOR THE HARDWARE
Replacing a Toner Cartridge
When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner
cartridge following the procedure below when you see this message.
To assure an optimal performance, we recommend that you use OKI toner cartridges.
Recommended toner cartridges
To assure optimal printing performance, we recommend that you use only genuine OKI toner cartridges. If you use an
OKI-recommended toner cartridge, you can utilize the following three functions of this equipment:
Cartridge detecting function:
This function checks if the toner cartridge is correctly installed and notifies you if it is not.
Toner remaining check function:
This function notifies you when there is little toner remaining in the cartridge, as well as notifying it to your authorized
service representative automatically by the remote service.
Image quality optimization function:
This function controls image quality according to the characteristics of the toner to be used and enables you to print
images of an optimal quality.
If you are using a toner cartridge other than the one we recommend, the equipment may not be able to detect whether
it is installed or not. Therefore, even if the toner cartridge is correctly installed, the error message “TONER NOT
RECOGNIZED” appears on the touch panel and printing may not be performed. You may also not be able to utilize the
image quality optimization function, the toner remaining check function and the remote service function notifying your
authorized service representative automatically.
If you are using a toner cartridge other than the one we recommend, toner is not recognized. If this is a problem for
you, please contact your service representative. Remember you will not be able to utilize the Toner remaining check
function and Image quality optimization function as we mentioned.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Do not touch the terminal of the toner cartridge.
This may cause the equipment not to recognize the toner cartridge or may
damage the terminal.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
replace the toner cartridge yet, but if you choose to do so, follow the procedure P.53 “Replacing a “Near Empty”
toner cartridge”.
Replacing a Toner Cartridge 51
Page 54
1 TROUBLESHOOTING FOR THE HARDWARE
101010
Open the front cover of the equipment.
1
Put your fingers on the right side of the toner
2
cartridge and pull it out supported with your left hand.
KCMY
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in
accordance with local regulations.
Shake the new toner cartridge strongly with its label
3
side down to loosen the toner inside.
Pull the seal straight out in the direction of the arrow.
4
1
2
Insert the new toner cartridge straight along the guide
5
until it stops.
52 Replacing a Toner Cartridge
KCMY
Page 55
1.TROUBLESHOOTING FOR THE HARDWARE
Pull out the cleaner until the mark appears and return
6
it. Repeat this 3 times for each of the 4 colors.
The cleaner cannot be removed by design. Pulling it out forcibly
may cause malfunction.
Close the front cover pressing both edges.
7
1 TROUBLESHOOTING FOR THE HARDWARE
4
3
2
1
Replacing a “Near Empty” toner cartridge
The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
Press [JOB STATUS].
1
Replacing a Toner Cartridge 53
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1 TROUBLESHOOTING FOR THE HARDWARE
Press the [TONER] tab.
2
Press [REPLACE TONER CARTRIDGE].
3
To replace a toner cartridge, press [YES]. To cancel, press [NO].
4
If you press [YES], go to the next step. If you press [NO], the previous screen appears.
54 Replacing a Toner Cartridge
Page 57
1.TROUBLESHOOTING FOR THE HARDWARE
Press the button for the color you intend to replace.
5
To replace the toner cartridge, press [YES]. To cancel, press [NO].
6
1 TROUBLESHOOTING FOR THE HARDWARE
If you press [YES], go to the next step. If you press [NO], the previous screen appears.
Replace the toner cartridge.
7
See P.51 “Replacing a Toner Cartridge” for the correct procedure.
Press [FINISH].
8
Replacing a Toner Cartridge 55
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1 TROUBLESHOOTING FOR THE HARDWARE
Replacing the Waste Toner Box
When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message
“Dispose of used toner” appears. Replace the waste toner box following the procedure below.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Open the front cover of the equipment.
1
Put your fingers in the waste toner box front grooves
2
and take it out toward you pushing down the top
latch.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in
accordance with local regulations.
Place the waste toner box on a large sheet so as not
3
to dirty the floor.
Do not place the waste toner box with its collecting port face
down.
The waste toner may spill out from the box's collecting port.
Take the new waste toner box out of the carton.
4
1
1
2
56 Replacing the Waste Toner Box
Page 59
1.TROUBLESHOOTING FOR THE HARDWARE
Put the used waste toner box in the plastic bag and
5
seal it with adhesive tape.
Clean the LED print head.
6
Perform steps 5 to 11 on P.64 “Cleaning the Main Chargers and LED Print Heads”.
Push the new waste toner box securely until the
7
upper latches click.
1 TROUBLESHOOTING FOR THE HARDWARE
3
2
1
Close the front cover pressing both edges.
8
Replacing the Waste Toner Box 57
Page 60
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
1
Refilling With Staples
Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch
unit run out.
P.58 “Refilling finisher staples”
P.61 “Refilling Saddle Stitch unit staples”
Refilling finisher staples
Finisher / Saddle Stitch Finisher
Open the front cover of the finisher.
1
Remove the staple cartridge.
2
Take the empty staple case out of the staple cartridge.
3
Pull up the empty staple case while pushing both sides as shown in the
figure.
Fit a new staple case on the staple cartridge.
4
Push the staple case hook into the staple cartridge socket until you
hear a click.
58 Refilling With Staples
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1.TROUBLESHOOTING FOR THE HARDWARE
2
1
Fit the staple cartridge into the stapler.
5
When fitting the staple cartridge, hold the green-labeled portion of the
bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
Close the front cover of the finisher.
6
If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.
Inner Finisher
1 TROUBLESHOOTING FOR THE HARDWARE
Lift up the control panel and then open the front cover
1
of the finisher.
While holding the green lever, move the finisher to the
2
left until it stops.
Open the Hole Punch Unit while pushing the green
3
lever.
1
2
2
1
Refilling With Staples 59
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1 TROUBLESHOOTING FOR THE HARDWARE
2
1
1
Remove the staple cartridge.
4
Take the empty staple case out of the staple cartridge.
5
Pull up the empty staple case while pushing both sides as shown in the
figure.
Fit a new staple case on the staple cartridge.
6
Push the staple case hook into the staple cartridge socket until you
hear a click.
Fit the staple cartridge into the stapler.
7
Insert the cartridge until it is caught by the latch and fixed with a click.
Return the Hole Punch Unit to its original position.
8
60 Refilling With Staples
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1.TROUBLESHOOTING FOR THE HARDWARE
Carefully return the finisher to its original position.
9
Do not put your hand or fingers on the top of the finisher when
closing it.
They could be caught and this could injure you.
Close the front cover of the finisher.
10
1 TROUBLESHOOTING FOR THE HARDWARE
Refilling Saddle Stitch unit staples
Open the front cover of the finisher, and pull out the
1
Saddle Stitch unit until it stops.
Remove the staple cartridges.
2
Replace both cartridges at a time.
1
2
1
2
Press the buttons on both sides of the cartridge.
3
The transparent cover of the cartridge is lifted.
Refilling With Staples 61
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1 TROUBLESHOOTING FOR THE HARDWARE
1
2
1
2
After the transparent cover is lifted, take the empty
4
staple case out of the cartridge.
Fit the new staple case into the staple cartridge.
5
Insert it to the rear until it clicks.
In this step, do not remove the seal bundling the staples.
1
2
Press down the transparent cover of the cartridge.
6
Press it down until it clicks.
Pull out straight the seal bundling the staples.
7
Fit the staple cartridge.
8
Insert the cartridge until it is caught by the latch of the staple cartridge
and is fixed with a click.
62 Refilling With Staples
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1.TROUBLESHOOTING FOR THE HARDWARE
Return the Saddle Stitch unit to its original position.
9
Close the front cover of the finisher.
1 TROUBLESHOOTING FOR THE HARDWARE
Refilling With Staples 63
Page 66
1 TROUBLESHOOTING FOR THE HARDWARE
2
3
4
1
Cleaning the Main Chargers and LED Print Heads
When it is time for cleaning the inside of the equipment, the message "Time for cleaning. Open the front cover and follow
the guidance." is displayed. In this case, clean the main chargers (or, the main chargers and LED print heads) following
the guidance displayed on the touch panel.
Even if the message is not displayed, perform cleaning when the copied image has unevenness and/or white or color
streaks in the horizontal direction ( P. 72 ) .
Open the front cover of the equipment.
1
Pull out the cleaner until the mark appears and return
2
it. Repeat this 3 times for each of the 4 colors.
The cleaner cannot be removed by design. Pulling it out forcibly
may cause malfunction.
When only the main chargers need to be cleaned, steps 3 to 12 are
unnecessary. Proceed to step 13.
Put your fingers in the waste toner box front grooves
3
and take it out toward you pushing down the top
latch.
Place the waste toner box on a large sheet so as not
4
to dirty the floor.
Do not place the waste toner box with its collecting port face
down.
The waste toner may spill out from the box's collecting port.
1
1
2
64 Cleaning the Main Chargers and LED Print Heads
Page 67
1.TROUBLESHOOTING FOR THE HARDWARE
Y
M C K
Pull down the 4 green levers located under the toner
5
cartridges until they are positioned as shown in (2).
Take out the LED print head cleaner inside the cover.
6
1 TROUBLESHOOTING FOR THE HARDWARE
2
1
1
Hold the cleaner with the arrow mark side up.
7
Do not touch the pad at the top of the cleaner, because the toner on
the pad may stick to your hands and the cleaner pad may be
stained.
Insert the cleaner through the service hole of the
8
developer to the end.
2
Y
MCK
Pull the cleaner back out until the round hole appears.
9
Repeat this 3 times for each of the 4 colors.
Cleaning the Main Chargers and LED Print Heads 65
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1 TROUBLESHOOTING FOR THE HARDWARE
Attach the cleaner with its top on the right and its
10
holding side on the left.
Check that the cleaner is fixed to the cover.
Return the 4 green levers located under the toner
11
cartridges.
12
Push the waste toner box securely until the upper
12
latches click taking care not to tilt it.
Close the front cover pressing both edges.
13
Press [FINISH].
14
66 Cleaning the Main Chargers and LED Print Heads
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1 TROUBLESHOOTING FOR THE HARDWARE
Cleaning the Hole Punch Dust Bin
When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.
Finisher / Saddle Stitch Finisher Hole Punch Unit
Open the Hole Punch Unit cover.
1
Pull out the hole punch dust bin.
2
Dispose of the paper punchings.
3
Push back in the hole punch dust bin.
4
Close the Hole Punch Unit cover.
5
Inner Finisher Hole Punch Unit
Lift up the control panel and then open the front cover
1
of the finisher.
While holding the green lever, move the finisher to the
2
left until it stops.
1
2
2
1
Cleaning the Hole Punch Dust Bin 67
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1 TROUBLESHOOTING FOR THE HARDWARE
Open the Hole Punch Unit while pushing the green
3
lever.
After moving the hole punch dust bin to the left, pull it
4
toward you.
1
2
Dispose of the paper punchings.
5
Push back in the hole punch dust bin.
6
Return the Hole Punch Unit to its original position.
7
Carefully return the finisher to its original position.
8
Do not put your hand or fingers on the top of the finisher when
closing it.
They could be caught and this could injure you.
Close the front cover of the finisher.
9
68 Cleaning the Hole Punch Dust Bin
Page 71
1 TROUBLESHOOTING FOR THE HARDWARE
When Printed Sheets Overflow from the Stacker
When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the stacker walls. If 300
or more sheets are printed under such condition, some printed sheets may be pushed out of the stacker.
In the case above, installing the paper exit stopper at the designated location of the stacker will increase the amount of
recommended plain paper that can be loaded on to the stacker to about 500 sheets.
y When printing a large number of large size sheets such as A3 and A4/LD and LG, place the paper exit stopper back
in its original location.
y When the finisher or inner finisher is installed in the equipment, use the paper exit stopper installed in its original
location.
Removing the paper exit stopper from its original location
Unfold the paper exit stopper located on the left of the
1
stacker and remove it from its groove while pushing
the fulcrum inward.
Installing the paper exit stopper in the designated location for improving paper exit
Turn the tip of the paper exit stopper to the left and
1
insert the paper exit stopper fulcrum into the groove
on the stacker.
Placing the paper exit stopper back in its original location
Remove the paper exit stopper from the groove on the stacker while pushing its
1
fulcrum inward.
Install the paper exit stopper in the groove on the left
2
of the stacker.
When Printed Sheets Overflow from the Stacker 69
Page 72
Page 73
2.TROUBLESHOOTING FOR COPYING
This chapter describes how to troubleshoot the problems on copying and copy output.
Copying Problems.................................................................................................................. 72
Page 74
2 TROUBLESHOOTING FOR COPYING
Copying Problems
See the table below when you have a problem in operating copy function or have an unexpected copy output.
Problem Description Cause Corrective Action
Functions cannot be set. Another function that is unavailable
for the combination has already been
set.
Copying stops during scanning of
the originals. (The message “The
number of originals exceeds the
limits Will you print out stored
originals?” appears.)
Copying stops during scanning of
the originals. (The message “Not
enough Work Space to store
originals Will you print out stored
originals?” appears.)
Copied image is too light. No toner is left. The message “Install new Black (Cyan, Magenta or
Copied image is too dark. Copy density is set too dark. Lighten the density manually or try the automatic density
Copied image has stains. The Original Cover or the Reversing
Copy image is skewed. The original is sent from the
Copied image is partially missing. The size or orientation of the copy
Copied image is blurred. There is a gap between the original
The number of scanned pages has
reached the maximum.
No available internal memory
remains.
Copy density is set too light. Darken the density manually or try the automatic density
Automatic Document Feeder is not
fully lowered.
The original glass, platen sheet,
scanning area and guide are stained.
The copy density is set too dark. Lighten the density manually or try the automatic density
A transparent original such as a
transparency or tracing paper is being
used.
Reversing Automatic Document
Feeder at a skew.
paper and that of the original are not
consistent. The reduction ratio is not
properly set.
The binding margin is too wide. Set the binding margin width to fully cover the original.
The original is larger than the
printable area.
glass and the original.
The copy paper is damp. Replace it with dry copy paper.
Some functions cannot be combined.
For details, refer to Chapter 8 of the Copying Guide.
To copy the scanned images, press [YES]. To cancel,
press [NO].
To copy the scanned images, press [YES]. To cancel,
press [NO].
Yellow) cartridge” appears when no toner is left. Replace
the toner cartridge of the color the message indicates.
P.51 “Replacing a Toner Cartridge”
mode.
mode.
Lower it fully to block outside light.
Clean them.
P.120 “Regular Maintenance”
mode.
To copy a transparent original clearly, put a sheet of blank,
white paper behind the original. Make sure that the paper
is large enough to cover the original.
Replace the original while aligning the side guides of the
Reversing Automatic Document Feeder to its width so that
it will be placed straight.
Fit the copy paper size to the original or set the reduction
ratio for the copy paper.
For details, refer to Chapter 4 of the Copying Guide.
The outside part of the printable area cannot be copied.
The Full Image function enables you to copy the whole
image of the original in the 95 - 99% reduction ratio.
Lower the Original Cover or the Reversing Automatic
Document Feeder fully so that the original fully contacts
the platen glass.
72 Copying Problems
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2.TROUBLESHOOTING FOR COPYING
Problem Description Cause Corrective Action
Copied image has unevenness in
the horizontal direction.
2 TROUBLESHOOTING FOR COPYING
The main charger is stained. Clean the main charger.
P.64 “Cleaning the Main Chargers and LED Print
Heads”
Copied image has black streaks
in the horizontal direction.
Copied image has white streaks
or color streaks in the horizontal
direction.
A color original is copied in black
and white even if [AUTO
COLOR] is selected for the color
mode.
A black-and-white original is
copied in color even if [AUTO
COLOR] is selected for the color
mode.
The scanning area or guides are
stained.
The LED print head is stained. Clean the LED print head.
Some color originals may be copied
in black and white:
y Originals with very little colored
part
y Overall blackish originals
y Originals in light color
Some black and white originals may
be copied in color:
y Yellowed originals
y Originals with background color
Clean them.
P.120 “Regular Maintenance”
P.64 “Cleaning the Main Chargers and LED Print
Heads”
Set the color mode to [FULL COLOR].
You can change the criterion for determining whether an
original is black and white or color.
For further information, refer to the MFP Management
Guide.
Set the color mode to [BLACK].
You can change the criterion for determining whether an
original is black and white or color.
For further information, refer to the MFP Management
Guide.
Copying Problems 73
Page 76
Page 77
3.TROUBLESHOOTING FOR PRINTING
This chapter describes how to troubleshoot the problems on printing.
Print Job Problems ................................................................................................................ 76
Clearing print job errors........................................................................................................................................76
Cannot remember the document password for a Private Print job.......................................................................77
Printing a document including many graphics takes time.....................................................................................77
Printer Driver Problems.........................................................................................................78
Cannot print (port setting problems).....................................................................................................................78
Cannot print (SNMP Community Name problems)...............................................................................................78
Command line options not processed ..................................................................................................................78
Retrieval of printer configuration failed .................................................................................................................79
Cannot change settings on the [Device Settings] tab...........................................................................................79
Network Connection Problems............................................................................................. 80
Cannot print with the equipment (network connection problems).........................................................................80
Cannot print with SMB print..................................................................................................................................80
Cannot print properly with AppleTalk print............................................................................................................81
Client Problems...................................................................................................................... 82
Checking the client status.....................................................................................................................................82
Hardware Problems................................................................................................................ 83
Print jobs not output .............................................................................................................................................83
Page 78
3 TROUBLESHOOTING FOR PRINTING
Print Job Problems
This section describes how to clear the print jobs errors.
Clearing print job errors
Problem Description
A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the trays of the
equipment.
Corrective Action
Clear the error following the procedure below.
To print by placing paper on the MPT
Press the [JOB STATUS] which is blinking.
1
Place paper of the size specified with the computer on the MPT, and press the [START]
2
button.
Printing is performed. Press [JOB STATUS] when printing has been completed.
Printing by selecting a paper size already placed in another tray
You can perform printing with the paper already placed in the trays. Some part of the image may not be printed, however,
if the paper size in the tray is smaller than the one you have specified.
Press the tray button you intend to use on the touch panel and press the [START] button.
76 Print Job Problems
Page 79
3 TROUBLESHOOTING FOR PRINTING
3.TROUBLESHOOTING FOR PRINTING
Cannot remember the document password for a Private Print job
Problem Description
I cannot remember the document password for my Private Print job.
Corrective Action
The document password for a Private Print job is never shown, once the job has been sent to the equipment.
To print the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the
administrator of the equipment.
y Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.
For details, refer to the Printing Guide.
y Log in to TopAccess with the administrator’s password and delete the job in the Print Job list.
For details, refer to the TopAccess Guide.
Printing a document including many graphics takes time
Problem Description
It takes time to print a document including many graphics from a PCL Printer Driver.
Corrective Action
Since this may happen occasionally, clear the [JPEG Compression] check box of the [PDL Settings] tab in [Customization]
of the [Device Settings] tab before printing such documents.
Print Job Problems 77
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3 TROUBLESHOOTING FOR PRINTING
Printer Driver Problems
This section describes the troubleshooting for the printer drivers.
For the error messages that appear during the installation of the printer drivers, refer to the Software Installation
Guide.
Cannot print (port setting problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor
are printed. Fix the problem following the procedure below:
1. Open the Printers folder from the Control Panel.
2. Right-click the printer driver icon.
3. Select Properties from the shortcut menu.
4. Select the [Ports] tab.
5. Make sure that the path to the printer and the device name are correct.
\\<device name>\print
<device name> is the same as the device name set from the touch panel.
6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.
Cannot print (SNMP Community Name problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
Check if the SNMP community names are the same in the following 3 settings.
y Equipment
y TCP/IP port of the [Ports] tab in the printer driver
y [SNMP Settings] dialog box of the [Others] tab in the printer driver
Command line options not processed
Problem Description
All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print
commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you
specify A4 paper with the lp command, the document is printed on Letter size paper.
Corrective Action
Change the properties of the document you intend to print to create another print file. Submit the print job using the lp
command without setting additional parameters.
78 Printer Driver Problems
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3 TROUBLESHOOTING FOR PRINTING
3.TROUBLESHOOTING FOR PRINTING
Retrieval of printer configuration failed
Problem Description
When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next Step
2 Can you connect the computer to the equipment
via TopAccess?
3 Does the same message appear again when you
access the property of the printer driver?
Ø
Next Step
Ø
Ö End
Turn on the equipment.
Ö
Restart the equipment.
Ö
Check the printer driver port assignment and
make sure that it is correct.
Cannot change settings on the [Device Settings] tab
Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings]
tab. Please log in with the Administrator.
Printer Driver Problems 79
Page 82
3 TROUBLESHOOTING FOR PRINTING
Network Connection Problems
This section describes the troubleshooting for printing in the network connection environment.
See also the checklists by types of printing and operating systems on P.96 “Printing Problems (Network Related)”
Cannot print with the equipment (network connection problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network.
If it is, see P.96 “Printing Problems (Network Related)”. In that section, several OS- and printing method-based check
lists are provided to help you find the appropriate action to take.
No. Check... Yes No Corrective Action
1 Have you set the protocol settings so they are
compatible with your network and client protocol
settings?
2 Have you set up the appropriate type(s) of print
services that should be supported?
3 If you are using Novell print services, did you set
up the Novell side of network printing, such as
creating print servers and attaching the print
queue?
4 If you set up Novell print services, can you see the
print job using PCONSOLE or NWAdmin?
5 Have you checked the gateway and subnet
settings to make sure that the equipment is part of
the same network gateway as the client from
which you are trying to print?
6 Are other services and communications
performed over the network behaving in the
normal and expected manner?
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End Ö
Set up the proper protocol.
Ö
Check the settings required for your printing
Ö
environment.
Set up the NetWare server.
Refer to the Software Installation Guide.
Ö
Refer to your Novell PCONSOLE or NWAdmin
Ö
user documentation for help with using these
utilities.
Set up the TCP/IP correctly.
Ö
Refer to your network documentation or use a
network diagnostic utility to identify the network
problem.
Cannot print with SMB print
Problem Description
When an attempt is made to print a document using an SMB connection, the job cannot be printed and such messages
continuously appear as “No more connections can be made to this remote computer” or “Your file could not be printed due
to an error”.
Corrective Action
SMB print is supposed to be utilized in a small network. If you can use Windows XP, Windows Vista, Windows 7, Windows
Server 2003, Windows Server 2008, Windows 8, or Windows Server 2012 as a print server, printing via the Windows Print
Server is recommended.
If you cannot use the Windows Print Server in your network, use LPR print instead.
80 Network Connection Problems
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3.TROUBLESHOOTING FOR PRINTING
Cannot print properly with AppleTalk print
Problem Description
y Text will be printed as striped lines for an email message.
y Some text is not printed in a document.
y When a web browser is used, the web page is not printed in spite of the print job being sent to the equipment.
Corrective Action
If the errors above occur with AppleTalk print, use LPR print instead.
3 TROUBLESHOOTING FOR PRINTING
Network Connection Problems 81
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3 TROUBLESHOOTING FOR PRINTING
Client Problems
This section describes how to identify and correct the problems caused by the clients* connected to the equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.
Checking the client status
The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and
so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problems, or see the
following sections:
P.78 “Printer Driver Problems”
P.80 “Network Connection Problems”
P.96 “Printing Problems (Network Related)”
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fail, the
problem may be caused by the client.
Problem Description
The jobs sent from a client cannot be printed.
Corrective Action
The checklist below will help you identify the source of the error and direct you to information resolving the problem. If the
problem persists after you have followed all of the steps, contact your service representative.
No. Check... Yes No Corrective Action
1 Does the equipment work properly? Are copy jobs
output properly?
2 See the Device page of TopAccess. Are the
options specified for the job supported by the
hardware configuration?
3 Can you print the jobs from other clients?
4 Have you ever printed successfully from this
client?
5 Did you set up the printer driver other than by an
SMB connection?
6 (For Macintosh only)
Can you see the equipment you created in the
Selector?
7 At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Check the device status displayed in the Device
Ö
page of TopAccess.
If not, delete the job, install the required
Ö
components, and try again. Contact your service
representative for further information.
See the following section to fix the problem.
Ö
P.80 “Cannot print with the equipment
(network connection problems)”
See the following section to fix the problem.
Ö
P.78 “Cannot print (port setting problems)”
See the following section to fix the problem.
Ö
P.80 “Cannot print with SMB print”
Refer to the Software Installation Guide.
Ö
82 Client Problems
Page 85
3 TROUBLESHOOTING FOR PRINTING
Hardware Problems
This section describes troubles caused by the hardware device (the equipment).
If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection
cannot be specified, a hardware problem is a possible cause of the trouble.
The following are common factors involved in the hardware problems:
y System board, cables, and connectors
y The equipment, and its components such as the duplexing unit or the Finisher
y System software or firmware of the equipment
Print jobs not output
Problem Description
All the clients within a network fail to make the equipment output the print jobs.
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem. However, a
hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem
persists after you have followed all of the steps, contact your service representative.
No Check... Yes No Corrective Action
1 Is printing prohibited from all connected client
computers?
2 Can you see the job from TopAccess or another
print monitoring utility, such as PCONSOLE or
Print Manager?
3 Can you identify the problem with the error
message or the error code and resolve it? End Ö
Next Step
Ø
Next Step
Ø
See the following section to fix the problem:
Ö
P.80 “Network Connection Problems”
See the following section to fix the problem:
Ö
P.92 “Locating the Equipment in the Network”
See the following sections to fix the problem:
P.106 “Error Messages”
P.108 “Error Codes”
Also refer to the Printing Guide for more information on resolving output errors caused by software settings.
Hardware Problems 83
Page 86
Page 87
4.TROUBLESHOOTING FOR SCANNING
This chapter describes how to troubleshoot the problems of scanning.
Scanning Problems................................................................................................................ 86
Cannot E-mail my scans ......................................................................................................................................86
Cannot find the data saved in the shared folder...................................................................................................86
Page 88
4 TROUBLESHOOTING FOR SCANNING
Scanning Problems
This section describes troubleshooting for using scan data.
Cannot E-mail my scans
Problem Description
I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail
address.
Corrective Action
Check the following points:
y The correct e-mail addresses are specified.
y The equipment is correctly configured for and connected to the network.
y For the SMTP Client settings, the SMTP server address is correctly set.
y For the SMTP Client settings, the Port Number is correctly set.
y For the SMTP Client settings, the settings for SSL and/or authentication are correctly set.
y The data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient’s side.
For details on the network settings, refer to the TopAccess Guide.
For details on e-mailing the scanned image, refer to the Scanning Guide.
Cannot find the data saved in the shared folder
Problem Description
I have scanned a document and saved the copy in the shared folder of the equipment, but cannot locate the saved file.
Corrective Action
y For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in
the equipment’s shared folder named “FILE_SHARE.”
y For Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac OS X 10.2.x
or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later,
search the network for the equipment on Finder and access the folder named “FILE_SHARE.”
y If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on
TopAccess.
For details on the network settings, refer to the TopAccess Guide.
For details on storing the scanned image, refer to the Scanning Guide.
86 Scanning Problems
Page 89
5.TROUBLESHOOTING FOR e-Filing
This chapter describes how to troubleshoot the problems on e-Filing.
e-Filing Web Utility Problems................................................................................................88
e-Filing Web Utility terminates the session...........................................................................................................88
Numerous sub windows repeatedly appear .........................................................................................................88
Displaying the items in the Contents Frame takes a long time.............................................................................88
Error messages ....................................................................................................................................................89
Page 90
5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems
This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages
and the corrective actions for each message.
e-Filing Web Utility terminates the session
Problem Description
The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to
its top page. In this case, try again to do the operation you intended.
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing
session.” and the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing
session.” and the processing displayed on the sub window ends. Do not operate the main window until the processing on
the sub window has been completed.
Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet
Option” (for Internet Explorer).
Displaying the items in the Contents Frame takes a long time
Problem Description
Displaying the items in the Contents Frame takes a long time.
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time
for displaying.
88 e-Filing Web Utility Problems
Page 91
5.TROUBLESHOOTING FOR e-Filing
Error messages
See the table below to troubleshoot the problem if a message appears.
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try
Your e-Filing Session has Timed Out. Please Restart. Exit from e-Filing and change the session timer setting to be
The items have been modified. The items are currently being modified by another user. Try again
Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For instructions
Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative function or
Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative function or
Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative function or
Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative function or
Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative function or
Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative function or
Cut failed. Disk is full. Erase unnecessary data using the administrative function or
Copy failed. Disk is full. Erase unnecessary data using the administrative function or
Paste failed. Disk is full. Erase unnecessary data using the administrative function or
Save failed. Disk is full. Erase unnecessary data using the administrative function or
Cannot create a Folder. Maximum number of folders has been
reached.
Cannot create a Document. Maximum number of documents has
been reached.
Cannot insert Page. Maximum number of pages has been
reached.
Paste failed. Maximum number of page range is reached. Delete unnecessary pages and paste pages in the document. A
Cut failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is
Copy failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is
Paste failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is
Delete failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is
Please enter valid password. Enter the correct password.
A folder with the name you specified already exists. Please try
again.
Another user is archiving or uploading. Please try again later. The document is being archived or uploaded by another user. Try
The Maximum Possible Archive Size exceeded. Archiving is not
Possible.
The Box cannot be erased. A document contained in Box is being
used.
5 TROUBLESHOOTING FOR e-Filing
again. If the error message is still displayed, contact your system
administrator or contact your dealer for support.
longer on the Setup page of the TopAccess Administrator mode.
Then restart it.
after the other user has finished.
on how to delete data from the Control Panel, refer to the e-Filing
Guide.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
deleting the data in boxes for making hard disk space.
Delete unnecessary folders and create a new folder. You can
create up to 100 folders in each box.
Delete unnecessary documents and create a new document. You
can create up to 400 documents in each box and folder.
Delete unnecessary pages and insert a new page. A document
can contain up to 200 pages.
document can contain up to 200 pages.
currently being modified.
currently being modified.
currently being modified.
currently being modified.
Use a name that does not exist in the box.
again after the other user has finished.
An archive file larger than 2 GB cannot be created. Make sure
that the archive file will be less than 2 GB by archiving smaller
groups of files instead of a large one.
A document contained in the box is being used by another user.
Try again after the other user has finished.
e-Filing Web Utility Problems 89
Page 92
5 TROUBLESHOOTING FOR e-Filing
Message Corrective Action
The document is being used. Please try again later. The selected document is being used by another user. Try again
File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try
e-Filing is not ready. Please try again later. e-Filing has not yet been activated. Try again later.
after the other user has finished.
again.
90 e-Filing Web Utility Problems
Page 93
6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network...............................................................................92
Cannot locate the equipment in the network ........................................................................................................92
Cannot locate the equipment with Local Discovery..............................................................................................93
Equipment does not respond to ping command ...................................................................................................94
LDAP Search and Authentication Problems........................................................................95
Network shutdown occurs or touch panel disabled after LDAP search ................................................................95
LDAP authentication takes a long time.................................................................................................................95
Printing Problems (Network Related)................................................................................... 96
SMB print in a Windows operating system environment ......................................................................................96
Raw TCP or LPR print in a Windows operating system environment ..................................................................96
IPP print in a Windows operating system environment ........................................................................................97
Novell print in a NetWare environment.................................................................................................................97
Macintosh environment ........................................................................................................................................98
UNIX/Linux environment ......................................................................................................................................98
Fax Driver Problems ..............................................................................................................99
Fax Driver Installation Error Messages ................................................................................................................99
Fax Driver General Errors ..................................................................................................................................100
Client Software Authentication Problems..........................................................................101
Cannot log in using client software.....................................................................................................................101
Page 94
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network
Cannot locate the equipment in the network
Problem Description
I cannot locate the equipment in the network.
Corrective Action
Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the
cause of the problem. If the problem remains unsolved, contact your service representative.
No. Check... Yes No Corrective Action
1 Is the startup page printed out? If not, wait until
the communication comes online. Examine the
protocol settings listed on the startup page. Are
they correct?
2 Print out a configuration page. Make sure that
there are not any discrepancies or inconsistencies
between the current network settings and your
network environment. Change the network
settings, if necessary. Use the Find Computer
utility from your Windows computer to locate the
equipment by its device name. Can you find the
equipment?
3 Can you locate other computers connected to the
same network?
4 Check the link LED activity on the hub and/or NIC
of the equipment and the client machine. Do the
hardware components appear to be functioning
properly?
5 Confirm whether the Ethernet cable is normal.
Does the current Ethernet speed appear on the
ETHERNET setting screen ([SETTING] - [ADMIN]
- [NETWORK] - [ETHERNET]) ?
Furthermore, confirm whether the hub you are
using supports FULL mode. Does the hub support
its mode ?
6 Make sure that the device name for the
equipment is unique and verify that the WINS
and/or DNS server database are not causing
potential naming conflicts with the network
settings on the equipment. If necessary, change
the network settings on the equipment. After the
communication comes back online, can you see
the equipment in the network?
7 If the network environment is using complex
subnet or supernet structures, is the IP address
used by the equipment within the network
structures range of valid addresses?
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End Ö
Set up the proper protocols.
Ö
Set up the proper protocol if required.
Once you have located the equipment, configure
the port that it is mapped correctly to the device.
Ö
Check the network settings on the client computer
Ö
to make sure that they are compatible with the
network settings on the equipment.
Contact your service representative.
Ö
If “Link not detected” is displayed on the
ETHERNET setting screen, a contact failure or
disconnection may be occurred in the cable.
In this case, check the cable, and replace it with a
new one, if required.
Furthermore, if the hub does not support FULL
Ö
mode, connect the equipment to the switching
hub. When the port setting of the switch is fixed at
half-duplex communication, change it to any of
10/100/1000 Mbps, full-duplex fixed
communication mode or auto-negotiation.
Contact your local network support specialist for
further assistance.
Set up the NetBIOS name of the device correctly.
Ö
Contact your local network support specialist for
further assistance.
92 Locating the Equipment in the Network
Page 95
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
Cannot locate the equipment with Local Discovery
Problem Description
Local Discovery cannot detect the equipment.
Corrective Action
The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book
Viewer, Backup/Restore Utility, Remote Scan driver, Fax driver or printer driver cannot automatically discover the
equipment over the network, the most likely cause is limitations of the protocols supported by the computer. In some
cases, you need to add or update network components; however, first see the checklist below to fix the problem.
No. Check... Yes No Corrective Action
1 Is SNMP enabled on the equipment? Next Step
2 Are the SNMP setting of the equipment and that
of the software the same?
3 Confirm that the protocol suite installed on the
client computer has been updated with the latest
software for the given operating system. If your
network only supports the IPX/SPX protocol,
make sure that the most current version of Novell
Client software is installed.
4 Print an NIC Configuration page from the
equipment. Does the equipment support the same
protocol as the network?
5 Change the protocol settings from TopAccess, if
necessary, and reboot the equipment for the
changes to take effect. Repeat step 2. Was the
device discovered?
6 Check the NIC Configuration page. Are the IP
address and subnet mask settings correct?
7 Check the router to make sure that it is not
filtering out the equipment packets. Is the router
processing equipment packets correctly?
8 Can another computer within the same network
segment discover the equipment?
9 Check the NIC Configuration page. Is the Unit
Serial Number part of the device name?
10 Check link activities on the port being used by the
equipment and the integrity of the network cable,
hub, or switch that connects the equipment to the
network. Replace any network components that
you can tell or suspect are faulty.
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End Ö
Next Step
Enable the SNMP (MIB).
Ö
SNMP V1/V2: Check if the community names of
the equipment and the software are the same.
Ö
SNMP V3: Check if each item of the SNMP
setting of the equipment and the software is the
same.
See the vendor’s website for information about
product updates and technical supports.
Ö
Configure the proper protocol.
Ö
Ø
Setup the TCP/IP settings correctly.
Ö
Adjust the router settings.
Ö
See the following section to fix the problem:
Ö
P.92 “Locating the Equipment in the Network”
Contact your service representative.
Ö
Locating the Equipment in the Network 93
Page 96
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Equipment does not respond to ping command
Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No. Check... Yes No Corrective Action
1 Confirm that the TCP/IP protocol suite is installed
on the client computer.
2 Look at the NIC configuration page and confirm
that the TCP/IP settings are correct. Is the IP
address entered and valid? Are the Gateway and
Subnet settings correct?
3 Reboot the equipment. Check the NIC
Configuration page that is printed out. Are the
TCP/IP settings correct?
4 Try to ping the equipment again. Did the
equipment respond to the ping?
5 Can you ping the equipment from any other
computer within the same network? If not, the
equipment might have an IP address that is out of
range or invalid.
6 Can you ping to another computer within the
same network?
7 If you have customized the device name, you can
check if the NIC is functional by restoring the
default settings. When the equipment
automatically reboots and an NIC Configuration
page is printed, does the device name include the
NIC’s unit serial number?
8 Check link activities on the port being used by the
equipment and also the integrity of the network
cable, hub, or switch that is connecting the
equipment to the network. Replace any network
components that you suspect are faulty. Can you
ping the equipment now?
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Next Step
Ø
Next Step
Ø
Next Step
Ø
End Ö
Ö
Ö
Ö
Next Step
Ø
Ö
Ö
Ö
Refer to the networking section of your operating
system documentation.
Enter the correct TCP/IP settings.
The settings are not binding, contact your service
representative.
Contact your local network specialist for a valid IP
address for the equipment.
Check the computer’s protocol settings to make
sure the gateway and subnet settings are correct.
The NIC is faulty or improperly installed. Contact
your service representative.
Contact your service representative.
94 Locating the Equipment in the Network
Page 97
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
LDAP Search and Authentication Problems
Network shutdown occurs or touch panel disabled after LDAP search
Problem Description
After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next Step
2 Is the LDAP server setting correctly set?
LDAP authentication takes a long time
Problem Description
It takes a long time to perform LDAP authentication on the touch panel.
Ø
End Ö
Confirm that the LDAP server is correctly running.
Ö
Enter the correct LDAP setting. Re-enter the
correct password carefully because it is displayed
by asterisks.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
No Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next Step
Ø
2 Is the LDAP server setting correctly set?
End Ö
Confirm that LDAP server is correctly running.
Ö
Enter the correct LDAP setting. Reenter the
correct password carefully because it is displayed
by asterisks.
LDAP Search and Authentication Problems 95
Page 98
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Printing Problems (Network Related)
Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP
environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures
an easier network implementation, although you may be required to customize the settings to accommodate them in your
particular environment.
Some common network configurations are shown below, along with the steps required to configure the equipment. If you
perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service
representative.
y You can change the network protocol settings with the touch panel of the equipment or with TopAccess (the
Administration page).
y For the error messages that appear during the installation of the printer drivers, refer to the Software Installation
Guide.
SMB print in a Windows operating system environment
No Check... Yes No Corrective Action
1 Are the IP address properties correctly set? Next Step
2 Is the Microsoft computer name (device name)
unique?
3 Is the workgroup name valid and correctly
entered?
4 When IPv4 is supported: Is the WINS server
address correctly set?
When IPv6 is supported: Is LLMNR for the IPv6
setting enabled?
5 When IPv4 is supported: If the client computers
are located in different segments, is the WINS
service correctly provided?
6 Can you see the equipment in Windows Network
Neighborhood?
7 Were the proper printer drivers installed?
8 Is the driver’s port name valid?
9 Can you print with the equipment?
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End Ö
Set up the IP address correctly.
Ö
Set up the device name correctly.
Ö
Set up the workgroup correctly.
Ö
When IPv4 is supported: Set up the WINS server
address correctly, or enter “0.0.0.0” for the WINS
Ö
server address to disable the WINS service.
When IPv6 is supported: Enable LLMNR for the
IPv6 setting referring to the TopAccess Guide.
When IPv4 is supported: Set up the WINS server
Ö
and enable it on the equipment to allow users
access from a different segment.
See the following section to fix the problem:
Ö
P.92 “Cannot locate the equipment in the
network”
Refer to the Software Installation Guide to
Ö
install the proper printer drivers.
Refer to the Software Installation Guide to
Ö
configure the proper port.
See the following section to fix the problem:
P.80 “Cannot print with the equipment
(network connection problems)”
Raw TCP or LPR print in a Windows operating system environment
No Check... Yes No Corrective Action
1 Are the IP Address properties correctly set? Next Step
2 Is Raw TCP print correctly set? Next Step
3 Is LPR/LPD print correctly set? Next Step
4 Were the proper printer drivers installed?
5 Is the Raw TCP or LPR port configured with the
correct IP address?
6 Can you print to the equipment?
96 Printing Problems (Network Related)
Ø
Ø
Ø
Next Step
Ø
Next Step
Ø
End Ö
Set up the IP address correctly.
Ö
Set up the Raw TCP print service correctly.
Ö
Set up the LPD print service correctly.
Ö
Refer to the Software Installation Guide to
Ö
install the proper printer drivers.
Refer to the Software Installation Guide to
Ö
configure the proper port.
See the following section to fix the problem:
P.80 “Cannot print with the equipment
(network connection problems)”
Page 99
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
IPP print in a Windows operating system environment
No. Check... Yes No Corrective Action
1 Are the IP address properties correctly set? Next Step
2 Is the HTTP server on the equipment enabled?
3 Is the IPP print correctly set? Next Step
4 Were the proper printer drivers installed?
5 Is the IPP port configured with the correct URL?
6 Can you print to the equipment?
Ø
Next Step
Ø
Ø
Next Step
Ø
Next Step
Ø
End Ö
Set up the IP address correctly.
Ö
Enable the HTTP server in the HTTP Network
Ö
Service.
Set up the IPP print service correctly.
Ö
Refer to the Software Installation Guide to
Ö
install the proper printer drivers.
Refer to the Software Installation Guide to
Ö
configure the proper port.
See the following section to fix the problem:
P.80 “Cannot print with the equipment
(network connection problems)”
Novell print in a NetWare environment
No. Check... Yes No Corrective Action
1 Are the IPX/SPX protocols enabled? Is the correct
frame type selected?
2 If applicable, did you successfully set up queue-
based print?
3 Did you configure the equipment for a NetWare
connection?
4 Did you configure the equipment for NetWare
print service?
5 Were the proper printer drivers installed?
6 Is the IPP port configured with the correct URL?
7 Can you see the equipment in Windows Network
Neighborhood?
8 Can you print to the equipment?
Next Step
Next Step
Next Step
Next Step
Next Step
Next Step
Next Step
Ø
Ø
Ø
Ø
Ø
Ø
Ø
End Ö
Set up the IPX/SPX correctly.
Ö
Set up the NetWare server properly.
Ö
Set up the NetWare network settings correctly.
Ö
Set up the NetWare print service correctly.
Ö
Refer to the Software Installation Guide to
Ö
install the proper printer drivers.
Refer to the Software Installation Guide to
Ö
configure the proper port.
Check that the SMB protocol is enabled in the
Ö
client computers.
See the following section to fix the problem.
P.80 “Cannot print with the equipment
(network connection problems)”
Printing Problems (Network Related) 97
Page 100
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Macintosh environment
No. Check... Yes No Corrective Action
1 Is AppleTalk enabled on the equipment? Next Step
2 Are the IP address properties correctly set? Next Step
3 Is the equipment available in the Chooser when
you click the LaserWriter 8 printer icon?
4 Can you access any other network device from
the Macintosh computer?
5 Can another Macintosh computer on the network
print to the equipment? If so, compare the settings
to determine which need to be changed to support
print from this machine.
UNIX/Linux environment
Ø
Ø
Next Step
Ø
Next Step
Ø
End Ö
Enable AppleTalk.
Ö
Set up the IP address correctly.
Ö
Make sure that the AppleTalk zone is supported
Ö
by the Macintosh client.
Refer to your Macintosh networking
Ö
documentation or contact Macintosh technical
support.
Refer to your Macintosh networking
documentation or contact Macintosh technical
support.
No. Check... Yes No Corrective Action
1 Are the IP address properties correctly set? Next Step
2 Is the LPR/LPD print correctly set? Next Step
3 Did you successfully install the UNIX/Linux filters?
4 Did you successfully create and set up a print
queue?
5 Can you print to the equipment using LPD as the
root?
6 Can you ping the equipment from your computer?
7 Is the LP Daemon functioning? Next Step
8 Can you print to the equipment? End Ö Contact your service representative.
Ø
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Ø
Set up the IP address correctly.
Ö
Set up the LPD print service correctly.
Ö
Refer to the Software Installation Guide to
Ö
install UNIX/Linux filters.
Refer to the Software Installation Guide to
Ö
configure the print queue.
Set up UNIX/Linux access for the equipment to
enable other users to print from the Bourne shell.
Ö
Refer to your UNIX/Linux documentation for more
information.
Try a remote ping from another server. If you can
reach the equipment from that server, check for
Ö
conflicts between the equipment and your current
network segment.
Reload Daemon or restart the system.
Ö
98 Printing Problems (Network Related)
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