OfficeServ 100, 7000, 500 User Manual

Download

for

OfficeServ

™ 100, OfficeServ™ 500 and

OfficeServ

™ 7000 Series

December 2009

iDCS KEYSET

USER GUIDE

Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.

TABLE OF CO NTENTS

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNOW ..............................................2–10

ASSEMBLING YOUR KEYSET ......................................................11

ADDING AN iDCS 14B

KEY STRIP

........................................12

ADDING A

KEYSET DAUGHTERBO

ARD

MODULE ..........................................................................................................13

OUTSIDE CALLS

Making an Outside Call................................................................................................14

Answering an Outside Call..........................................................................................14

Univ

ersal Answer

..........................................................................................................14

Recall/Flash ......................................................................................................................15

usy Line Queuing with Callback ............................................................................15

anceling Callback

........................................................................................................15

INTERCOM CALLS

Calling Other Stations ..................................................................................................16

Answering Intercom Calls ..........................................................................................16

nswer Mo

des ................................................................................................................16

Busy Station Callback....................................................................................................17

usy Station Camp-on..................................................................................................17

alling Your System Operator....................................................................................18

CALL PROCESSING

Holding Calls ............................................................................................................19–20

Transferring Calls ....................................................................................................20–21

Transfer with Camp-On................................................................................................21

Transfer to Voicemail ....................................................................................................21

Call Waiting ......................................................................................................................21

Conference Calls ............................................................................................................22

All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording,taping, photocopying or information retrieval systems— without express written permission of the publisher of this material.

Locking Your Keyset ......................................................................................................39

Manual Signalling ..........................................................................................................39

Off-Hook Voice Announce ..................................................................................39–40

OHVA Block ......................................................................................................................40

OHVA Reject ....................................................................................................................40

In Group/Out of Group ........................................................................................40–41

CUSTOMIZING Y

OUR KEYSET

AME Password ................................................................................................................42

Auto Camp-On ................................................................................................................42

Select Ring Tone ............................................................................................................42

Change Your Passcode ................................................................................................42

Set Answer Mode (Intercom) ....................................................................................43

Set A

nswer Mode (CO) ................................................................................................43

Automatic Hold ..............................................................................................................43

Headset Operation ........................................................................................................43

Hot Keypad ......................................................................................................................44

Key Confirmation Tone ................................................................................................44

Rejoining a Page ............................................................................................................44

Ring Preference ..............................................................................................................44

Auto Answer CO Calls ..................................................................................................45

isplay Speed Dial Name ............................................................................................45

Caller ID Review All ........................................................................................................45

Secure OHVA....................................................................................................................45

onfigure Mobile Extensions (MOBEX) ..................................................................46

DISPLAY FEATURES

Interactive Display Keys ..............................................................................................47

Directory Information ................................................................................................ 47

Call Log ..............................................................................................................................48

Dial by Name....................................................................................................................48

all Progress Displays ..................................................................................................49

Display Number Dialed ................................................................................................49

Call Duration Timer........................................................................................................49

Auto Timer ........................................................................................................................49

Timer Function ................................................................................................................49

Viewing Message Indications ....................................................................................50

Alarm Reminder Messages..................................................................................50–51

Personal Speed Dial Names........................................................................................51

tation Names ................................................................................................................51

Forwarding Calls......................................................................................................23–25

Call Pickup ........................................................................................................................25

My Group Pickup ............................................................................................................25

Privacy Release................................................................................................................26

DIALING FEATURES

Speed Dialing ..................................................................................................................27

ogramming Personal Speed Dial Numbers ..............................................27–28

One Touch Speed Dialing............................................................................................28

Last Number Redial ......................................................................................................28

Manual Retry with Redial............................................................................................29

Save Number with Redial ............................................................................................29

Chain Dialing....................................................................................................................29

Aut

omatic Redial/Retry................................................................................................29

Pulse to Tone Changeover ..........................................................................................30

Memo Redialing..............................................................................................................30

PAGING AND MESSAGING

Making an Internal Page..............................................................................................31

Making an External Page ............................................................................................31

All Page ..............................................................................................................................31

Meet Me Page..................................................................................................................32

Call Park and Page..........................................................................................................32

Messages—Set and Cancel ........................................................................................33

Returning Messages......................................................................................................33

Programmed Messages................................................................................................34

ONVENIENCE FEATURES

Do Not Disturb ................................................................................................................35

One Time DND ................................................................................................................35

Mute....................................................................................................................................35

ackground Music ........................................................................................................35

Established Call Pick-Up ..............................................................................................36

Appointment Reminder/Alarm Clock ....................................................................36

Door Phone Calls ............................................................................................................37

Executive/Secretary Hotline ......................................................................................37

Executive Divert..............................................................................................................37

Group Listening ..............................................................................................................38

Account Codes ................................................................................................................38

ABOUT THIS BOOK

You r iD CS k ey se t i s th e mo st v is ib le p ar t of yo ur t el ep ho ne s ys te m. N o ma tt er w ha t model keyset you are using telephone calls are handled the same way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users.These are noted throughout this guide.

Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy. You may need to look up instructions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone communications a breeze.

This book is written based on the factory default settings for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.

Managing Key Assignments ......................................................................................52

LCR with Clear .................................................................................................................52

Backspace with LCR ......................................................................................................52

xt Messaging ......................................................................................................53–54

Caller ID .....................................................................................................................55–59

ANI .............................................................................................................................56–59

CLI

..............................................................................................................................56–59

iDCS 64B MODULE WITH KEYSET ........................................60

Samsung Voicemail ................................................................................61

Subscriber Ser

vices Menu Diagram .................................................................62–63

Accessing your Mailbox ............................................................................................64

Getting Start

ed ...............................................................................................................65

Listen to y

our Messages .............................................................................................65

Subscriber Services Menu .........................................................................................65

List

ening to Old or New Messages .........................................................................66

Group New or Old Messages ....................................................................................67

Record and Send a Message......................................................................................67

ccess Manager ............................................................................................................68

Personal Greetings ........................................................................................................70

Mailbox Administration ..............................................................................................72

essage Broadcast ......................................................................................................74

Personal Services ...........................................................................................................75

Personal Administration Settings ............................................................................76

yset User Features ...................................................................................................77

Shortcuts .........................................................................................................................79

Interactive Displays .......................................................................................................79

E-M

ail Gateway (EMG) ..........................................................................................79–81

PERSONAL SPEED DIAL NUMBERS

............................82–83

You r out s id e c al ls w il l l ig ht g re en o n y ou r ke ys et an d red o n o th er k ey se ts . You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.

Some simple rules to remember:

•Any steady LED indicates the line or feature is in use.

•A fast flashing green LED indicates a new call ringing in.

•A slow flashing green or red LED indicates a call is on hold.

•A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

All iDCS keysets are speaker phones. Pressing the ANS/RLS key will answer or release a call on the speakerphone. Switching from the handset to the speakerphone is easy. Press the SPEAKER key and hang up the handset.

VOLUME CONTROLS

The iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening. These three levels will be stored in memory until changed. If background music is turned on at your keyset, the volume keys will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys.There are 16 levels for each volume setting. The volume of off-hook ring is controlled by a user-programmable setting.

TERMINAL STATUS INDICATOR

The terminal status indicator light is positioned on the top right corner of the keyset above the display.The terminal status indicator is a tri-colored (red, green,and amber) light that provides greater visibility of your keysets status than the individual key LEDs. The terminal status indicator provides the following indications:

•Busy/Off Hook Steady Red

•Intercom Ring Flashing Red

• Outside Call Ring Flashing Green

•Recall Ring Flashing Amber

• Message Waiting Flashing Red

•Do Not Disturb Fast Flash Red at 1 Second Intervals

THINGS YOU SHOULD KNOW

USER ORIENTATION

iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys. When changes are made, be sure that your programmable keys are relabeled properly.

Lines from the telephone company are “C.O. lines.”Calls on these lines are referred to as “outside calls.” Your system can have individual C.O. line keys or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button. For example,dial 9 or press a “LOCAL”key to get a local outside line. If Least Cost Routing is used, pressing the “LCR” key will automatically select a preprogrammed C.O. line according to what digits are dialed.Each line in the system is numbered, beginning with 701,then 702, 703,etc.

Direct Station Selection (DSS) keys are programmed to ring specific stations.You can press a DSS key instead of dialing the extension number.A DSS key lights red when that station is busy (Busy Lamp Indication).

iDCS keysets provide distinctive ring patterns:

•Outside calls have a single ring tone repeated.

•Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring tone repeated.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). These are tri-colored LEDs that light green, red or amber (green and red together).

Intercom calls, also called internal calls,always appear on your CALL buttons. They will always light green.You can have up to eight CALL buttons, but at least two are recommended.

Outside calls appear on individual line keys if they are assigned. When an individual line is not assigned to its own key, it will appear on a CALL button.

iDCS 28D KEYSET

FEATURE ACCESS CODES

This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are already familiar to you.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE

CONTINUOUS

Ringback Tone—Indicates the station you dialed is ringing.

RINGBACK TONE—1000 ms ON/3000 ms OFF

CONTINUOUS

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—500 ms ON/500 ms OFF

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLSTONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

Transfer/Conference Tone—Indicates your call is being held and you can dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

CONTINUOUS

Confirmation Tone—Very shor t beeps followed by dial tone indicate you have correctly set or canceled a system feature.

CONFIRMATIONTONE—50 ms ON/50 ms OFF

FOR ONE SECOND (programmable)

Error Tone—A distinctive two level beeping tone indicates you have done something incorrectly.Try again.

ERRORTONE—50 ms of tone 1/50 ms of tone 2

FOR THREE SECONDS

Scroll

Call 1 Call 2 Message

Memory Redial

Transfer Speaker

HOLD

ANS/RLS

Volume

ABC

3 DEF

4 GHI

5 JKL

6 MNO

7PQRS

8 TUV

9WXYZ

0OPER

iDCS 28D

32 CHARACTER DISPLAY

Two lines wi th 1 6 ch arac ters eac h.

TERMINAL STATUS INDICATOR Used to provide your keyset status.

SOFT KEYS

Used to activate features v ia the display.

SCROLL KEY

Used to scroll through displays.

20 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used for CALL

buttons, intercom calls,outside lines and many other system features.

8 PROGRAMMABLE KEYS WITH TRICOLORED LIGH TS Used to call

stations directly, to indicate busy conditions of o ther stations, for One Tou ch di al in g and m an y ot her s ys te m features.

VOLUME CON TROL KEYS

Used to set i ndependent levels for handset, speaker, background music, ring and page volumes.

MICROPHONE

For h andsfr ee operation.

ANSWER/RELEASE KEY

HOLD KEY

SPEAKER

For h andsfr ee operation and ringing.

iDCS 8D KEYSET

Scroll

HOLD

ANS/RLS

ABC

3 DEF

4 GHI

5 JKL

6 MNO

7PQRS

8 TUV

9WXYZ

0OPER

Call 1 Call 2

Message Transfer

Speaker

VOLUME

iDCS 8D

32 CHARACTER DISPLAY

Two lines wi th 1 6 ch arac ters eac h.

TERMINAL STATUS INDICATOR Used to provide your keyset status.

SOFT KEYS Used to activate features via the display.

SCROLL KEY Used to s croll through displays.

8 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used to call

stations directly, to indicate busy conditions of o ther stations, for One Tou ch di al in g and m an y ot her s ys te m features.

VOLUME CON TROL KEYS

Used to set i ndependent levels for handset, speaker, background music, ring and page volumes.

MICROPHONE

For h andsfr ee ope ration .

ANSWER/ RELEASE KEY

HOLD KEY

SPEAKER

For h andsfr ee operation and ringing.

iDCS 18D KEYSET

Scroll

Call 1 Call 2 Message

Memory Redial

Transfer Speaker

HOLD

ANS/RLS

Volume

ABC

3 DEF

4 GHI

5 JKL

6 MNO

7PQRS

8 TUV

9WXYZ

0OPER

iDCS 18D

32 CHARACTER DISPLAY

Two lines wi th 1 6 ch arac ters eac h.

TERMINAL STATUS INDICATOR Used to provide your keyset status.

SOFT KEYS

Used to activate features v ia the display.

SCROLL KEY

Used to scroll through displays.

10 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used for CALL

buttons, intercom calls,outside lines and many other system features.

8 PROGRAMMABLE KEYS WITH TRICOLORED LIGH TS Used to call

stations directly, to indicate busy conditions of o ther stations, for One Tou ch di al in g and m an y ot her s ys te m features.

VOLUME CON TROL KEYS

Used to set i ndependent levels for handset, speaker, background music, ring and page volumes.

MICROPHONE

For h andsfr ee operation.

ANSWER/RELEASE KEY

HOLD KEY

SPEAKER

For h andsfr ee operation and ringing.

iDCS 64B AOM

12345

678910

11 12 13 14 15

16 17 18 19 20

21 22 23 24 25

26 27 28 29 30

31 32 33 34 35

36 37 38 39 40

41 42 43 44 45

46 47 48 49 50

51 52 53 54 55

56 57 58 59 60

61 62 63 64

64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to cal l stations

directly,to indicate busy conditions of other stations, for One Touch dialing and many other system features.

14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to cal l stations

directly,to indicate busy conditions of other stations, for One Touch dialing and many other system features.

iDCS 14B STRIP

ASSEMBLING YOUR KEYSET

•Place the keyset face down on a flat surface.

•Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips.

•Plug the handset cord into the jack marked with the symbol.

•Route the handset cord out the RIGHT side of the keyset as you look at it face down.

•Reattach the base pedestal.

•Plug the line cord into the jack on the base of the keyset marked with the

symbol and route it through one of the cable channels in the bottom of the base pedestal.

KEYSET DAUGHTER MODULES

[28 AND 18 BUTTON KEYSETS ONLY]

iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.

iDCS KDB-DIGITAL LINE INTERFACE (FKDBD) [NOT SUPPORTED ON OS 7030, OS 7100, 7200-S]

If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Digital Line Interface (DLI) port for connection of a digital station device such as a keyset or 64 button module.

iDCS KDB-SINGLE LINE INTERFACE (FKDBS)

[NOT SUPPORTED ON OS 7030, OS 7100, 7200-S]

If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Single Line Interface (SLI) port for connection of a standard telephone device such as a cordless phone. [NOT SUPPORTED ON OfficeServ 7030, OfficeServ 7100 or OfficeServ 7200-S]

SECURING SCREWS

REMOVE KNOCKOUTS

ADDING AN

iDCS 14 BUTTON KEY STRIP

•Place the keyset face down on a flat surface.

•Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips.

• Remove the ribbon cable knockout from the bottom of the keyset.

•Clip the 14 button strip to the side of the keyset.

•Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip.

• Place the support bracket over the ribbon cable and secure with the six screws provided.

•Reattach the base pedestal.

ADDING A KEYSET

DAUGHTERBOARD MODULE

•Place the keyset face down on a flat surface.

•Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips.

• Remove the two knockouts from the bottom of the keyset.

• Plug in the daughter module and secure with the two screws provided.

REMOVE KNOCKOUTS CONNE CT RI BBON C ABLE

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH key to send a flash to the telephone company.This is required for some custom calling features or CENTREX use.

NOTE: Flash is not available on an ISDN circuit.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line,this means that the line or group of lines is busy.

•Press the CBK key,if programmed, or dial 44.You will hear confirmation tone.

•When the line becomes free,the system will call you back.

•Lift the handset or press the ANS/RLSkey to answer,wait for dial tone and dial the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.

Your phone may have a maximum of five callbacks to lines and/or stations set at a time.To cancel a callback:

•Press the CBK key,if programmed, or dial 44.You will hear confirmation tone.

•While you are listening to confirmation tone,press the HOLD key. This will cancel the oldest set callback.

NOTES:

1. If the hot keypad feature is turned off, you must first lift the handset or press the SPEAKER key before dialing.

1514

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

•Lift the handset and press an idle outside line button,line group button or dial

a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER,receive intercom dial tone and dial a line access code.

•Dial the telephone number.

•Finish the call by replacing the handset or pressing the ANS/RLS key.

NOTE: You will receive No More Calls tone when you attempt to make a call and there is no key available for that line.

•If Least Cost Routing is enabled on your phone system,this button may be

labeled LCR or accessed by dialing an access code (usually 9).

•If your system is programmed to require an authorization code before making a call, dial ! plus a valid code before selecting a C.O. line.

•If your system is programmed to require an account code before making a call, press the ACC button or dial 47 plus a valid bin number, press the ACC button again,or !,and then select a C.O.line.S

ee Account Codes for more infor-

mation.

For mo re infor mation on aut horiza tion an d a ccount co des, see you r s ystem administrator.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before dialing.

ANSWERING AN OUTSIDE CALL

•Lift the handset and you are automatically connected to the ringing call.

See Ring Preference under Customizing Your Keyset—OR—press the ANS/RLS

key to automatically answer on the speakerphone.

NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device,dial 67 or press the UA key. This device can operate in any one of the six different ring plans.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before dialing.

BUSY STATION CALLBACK

When you call another station and receive a busy signal:

•Press the CBK key,if programmed, or dial 44.

•When the busy station becomes free,your keyset will ring.

•Lift the handset or press ANS/RLS to call the now idle station.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have set

a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER key before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want to wait for a callback:

MANUAL CAMP-ON

•Press the CAMP key or dial 45.

•The called station will receive off-hook ring tone repeated every few seconds

and its first available CALL button will flash green to indicate your call is waiting.

•Wait for the called party to answer.

•The called station must release its first call or place it on hold before answering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available key to accept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing.

AUTO CAMP -ON

When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station,you can set your phone for auto camp-on.

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 081 to turn on auto camp-on or 080 to turn it off.

• Press TRANSFER to store your selection.

1716

INTERCOM CALLS

CALLING OTHER STATIONS

•Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.

•Finish the call by replacing the handset or pressing the ANS/RLS key.

NOTES:

1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

ANSWERING INTERCOM CALLS

•When your keyset rings,simply lift the handset—OR—press the ANS/RLS key to be connected to the calling station.

•Finish the call by replacing the handset or pressing the ANS/RLS key.

ee Ring Preference

under C

ustomizing Your Keyset

VOICE ANNOUNCE MODE

When another station calls you, your keyset will sound a brief attention tone and you will hear the caller’s announcement.

• Press ANS/RLS to turn on the microphone and speak handsfree—OR— lift

the handset to reply.

•To finish the call,replace the handset or press the ANS/RLS key.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set ON.

AUTO ANSWER MODE

When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call.

• Your microphone and speaker are turned on and you can speak handsfree.For

privacy,use the handset.

•To finish the call,replace the handset or press the ANS/RLS key.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set ON.

CALLING YOUR SYSTEM OPERATOR

•Dial 0 to call your system operator or group of operators.

•If you want to call a specific operator,dial that person’s extension number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

CALL PROCESSING

SYSTEM HOLD

•When you are connected to any call,press HOLD.The call will flash green at

your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

•To take the caller off hold,press that key and the green flashing light will go steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call. S

Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To pl a ce a n ou ts id e ca ll on h ol d a t yo ur p ho ne s o t ha t ot he r u se rs c an no t ge t i t:

•Press the HOLD button twice. The call will flash green on your keyset and this line will show a steady red light on other keysets.

•To retrieve the call,press the flashing green line button or press the HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER and a dial the station number (or press the appropriate DSS key). Press the HOLD key. This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone.

NOTES:

1. If the destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must return to the other party by pressing the TRANSFER key (or the RETURN soft key in the display).

2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light.

• When your phone rings, lift the handset or press the ANS/RLS key to answer the recall.

first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto Answer,the transferred call will always ring.

NOTES:

1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER key.

2. If you receive No More Calls tone, that station has no key available to receive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS key.You must press the

TRANSFER key and dial the destination extension number.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. Simply hang up when you hear the busy signal.The called party will be alerted that a call is waiting for them.

NOTE:If you receive No More Calls tone,that station has no key available to receive another call. Press TRANSFER to return to the outside caller.

TRANSFER TO VOICEMAIL

This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT key to accomplish this.To transfer a call directly to a voice mailbox:

•While on a call,press the VT key and dial the mailbox number.

•Hang up when dialing is completed.

CALL WAITING

If an outside call has been camped-on to your phone or another station has camped-on to you:

•Your keyset will ring and the call that is waiting for you (camped-on) will flash green.

•Press the flashing button to answer;your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must press HOLD and then the flashing button. OR Finis h the first call and hang u p; the w aiting call will ring.

•Lift the handset or press the ANS/RLS key to answer.

NOTE: Intercom calls will not go on Automatic Hold.

• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

•Press the TRANSFER key; you will receive transfer dial tone.Your call is placed on transfer hold.

•Dial the extension number.

•Consult with the internal party.

• Press TRANSFER to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the TRANSFER key will toggle between the outside party and internal extension. If necessary you may disconnect either one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset,press the line button with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

TRANSFERRING CALLS

Tran sfer is us ed to send an y ca ll to anot her ex tens ion in one of two wa ys. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

•While on a call,press the TRANSFER key and dial an extension number or group number.Your call is automatically put on transfer hold. OR Press a DSS key or station group key. Your call is automatically put on transfer hold.

• Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for th e call ed par ty to answe r and a dvise him/h er of t he cal l and hang u p. If the transfer is refused,you will be reconnected to the outside line when the called station hangs up or you can press TRANSFER to return to the outside party.If you wish to send the call to another extension without waiting for the

FORWARDING CALLS

You m ay f or wa rd y ou r c al ls t o an ot he r s ta ti on , g ro up of s ta ti on s or a n ex te rn al telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on.A steady red light reminds you what forward condition is activated.

You ca n c le ar al l c al l f or wa rd co nd it io ns se t a t yo ur st at io n b y l if ti ng th e h an ds et and dialing 600.

FORWARD ALL CALLS

To fo rw ar d all y ou r ca lls u nd er a ny co nd iti on t o an ot her s ta ti on:

•Dial 601 plus the extension or group number.

•Receive confirmation tone and hang up.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER key before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL key, the TRANSFER key will light to indicate Forw ard All has b een set and calls to this station have been transfer red els ewhere.

FORWARD BUSY

To fo rw ar d cal ls t o an oth er s ta tio n wh en y ou ar e on t he p hon e:

•Dial 602 plus the extension or group number.

•Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press SPEAKER before you begin dialing.

FORWARD NO ANSWER

To fo rw ar d cal ls t o an oth er s ta tio n wh en y ou do n ot a ns wer :

•Dial 603 plus the extension or group number.

•Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

CONFERENCE CALLS

You m ay c on fe re nc e up t o fi ve p ar t ie s (y ou a nd f ou r ot he rs ) in a ny c om bi na ti on o f outside lines and internal stations in any order.

•While engaged in a conversation,press the CON F key and receive conference

tone.

•Make another call,either intercom or outside,press the CON F key and receive

conference tone.

•Make another call or press the CON F key to join all parties.

•Repeat the last step until all parties are added.

NOTE: When attempting to add another party to the conference and you are not able to reach the desired person, hang up. Simply press the CONF key again to return to your previous conversation.

To drop a party from your conference call:

• Press CONF and dial the extension or line number that is to be dropped.

• Press CONF again to reestablish the conference.

NOTE:To leave the conference,hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference, press the CONF key plus the CALL but- ton that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically. Press

CONF to rejoin a trunk to trunk conference.

CONF ERENCE SP LITTI NG

If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on (

See Customizing Your Keyset) and all of the outside lines involved

in the conference appear as buttons on your keyset, you can split the conference into separate calls as follows:

•Press any one of the outside line buttons.That outside line will remain steady

green to indicate you are still connected to it. All other outside lines in the conference will be placed on system hold at your keyset. All intercom callers in the conference will be disconnected. You may now speak with each caller privately and transfer them as usual or reestablish another conference.

•Dial 0 to cancel current condition OR Dial 1-5 to select forward type OR Press UP or DOWN to select forward type. Press the right soft key to move the cursor.

•Dial the destination number (e.g.,202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor

•Dial 1 to set OR Press UP or DOWN to select YES or NO

• Press TRANSFER to store and exit

STATION CALL PICKUP

To p ic k up (a ns wer ) a cal l r in gin g a t a not he r s tat io n, li ft the ha nd set an d d ial 65 plus the extension number of the ringing phone.

If you have a DP key assigned with a station number, you only need to press this DP key with the flashing light to answer the ringing station.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 plus the desired group number or press the flashing GROUP PICKUP key if available.

GROUP NUMBERS

01-10 OfficeServ 7030 01-20 OfficeServ 100, OfficeServ 7100, OfficeServ 7200-S 01-99 OfficeServ 500 M 01-99 OfficeServ 500 L 01-99 OfficeServ 7200 & OfficeServ 7400

NOTES:

1. A group pickup key can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing the access code.

MY GROUP PICKUP

If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP:__________________.

FORWARD BUSY/NO ANSWER

If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time:

•Dial 604.

•Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where you are now:

•Dial 604 plus your extension number.

•Receive confirmation tone and hang up.

If you want a specific extension's calls forwarded to your phone (Remote Call Forw ard):

•Dial 606 plus the desired extension number.

•Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

FORWARD DND

To fo rw ar d you r ph on e whe n yo u ac ti vat e DN D.

•Dial 605 plus the extension number or group number.

•Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing.

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the keyset display features.To review or change call forward options:

• Press TRANSFER 102.

The display will indicate the current current call forward condition and destination OR Show 0:FORWARD CANCEL to indicate no forward is set.

DIALING FEATURES

SPEED DIALING

You ca n di al a pr ep ro gr am me d te le p ho ne n um be r s to re d in the sy st em -w id e speed dial list of numbers 500–999 or from your personal list of numbers 00–49.

You sy st em ma y b e se t f or 95 0 s ys te m w id e n um be rs . I f s o t he sy st em sp ee d d ia l access codes are 050~999 and the station speed dial codes are 000~049.

•With the handset on-hook,press the MEMORY key or dial 16.

• Dial the desired speed dial number.

•The telephone number is automatically dialed for you.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

PROGRAMMING PERSONAL SPEED DIAL NUMBERS

You c an pr og ra m f re qu en tl y di al ed te le ph on e n um be rs i n a pe r so na l s pe ed di al list. A station may be assigned up to fifty numbers, 00–49.See your system administrator to determine the amount assigned to your station.

•While on-hook,press TRANSFER and then dial 105.

• Dial a speed dial number (00–49).

•Dial a line or line group access code.

•Dial the telephone number to be stored (24 digits maximum).It can include #, !,FLASH and PAUSE.

• Press TRANSFER to store the number.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

Transfer Speaker

Transfer

Speaker

VOLUME

BDF

28D KEYSET 18D KEYSET

DEFAULT

PROGRAMMING KEYS

LAYOUT

8D KEYSET DEFAULT

PROGRAMMING

KEYS LAYOUT

PRIVACY RELEASE

This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone.

To R e le as e Pr iv a cy :

While you are talking on a C.O.line and you wish to have other internal parties (or up to three) join the conversation.

•Press the PRB key (the PRB key will light steady red). Inform the other party

that he/she may now join the conversation.

After the other party (or parties) has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation, press the

PRB key a second time,the PRB key LED will be off.

To J oi n a N on - Pr iv at e Co nv er sa t io n :

When someone has informed you that you can join a conversation:

•Press the C.O. line key that he/she has indicated.

•Dial the C.O. line number that he/she has indicated.

MANUAL RETRY WITH REDIAL

While you are on an outside call listening to a busy signal and you want to redial the same number dialed.

•Press the REDIAL key.

This will hang up your existing call and manually redial the same number dialed. You ca n re pe at th is o pe ra ti on f or a li mi te d n um be r of a tt em p ts.

NOTE: If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed.

SAVE NUMBER WITH REDIAL

To s ave t he n um be r yo u ju st d ial ed f or l at er u se, pr es s th e SNR key before hanging up.

To r ed ial th is s av ed n um be r at any ti me, p res s t he SNR key or dial 17.The same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER key before you begin dialing.

2. The saved telephone number is stored in memory until you save another number.

3. Redial does not apply to intercom calls.

CHAIN DIALING

You m ay m an ua ll y di al a dd it io na l di gi ts f ol lo wi ng a s pe ed d ia l nu mb er o r ch ai n as many speed dial numbers together as required:

• After the first speed number is dialed, press MEMORY again and dial another speed number OR manually dial additional digits following a speed dial number.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a preprogrammed interval for up to 15 attempts.

•When you hear a busy signal,press the RETRY button.

•The system will reserve the line and automatically redial the same number for you.You will hear the call being made through the keyset speaker.The microphone is muted.

For the p urposes of pro gramming spe ed dial numbers, the programm able key s are known as A, B, C, D,E and F and are defined below.

•The A key is not used.

•The B key inserts a flash.

•The C key inserts a pause.

•The D key is used for pulse to tone conversion.If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number caus- es all subsequent digits to be sent as DTMF tones.

•The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display.When you are entering a telephone number,press E.All subsequent digits will be hidden.Press E again to begin displaying digits.

•The F key is used to enter a name. S

ee Personal Speed Dial Names under

Display Features.

•Use the HOLD key to clear a speed dial number.

ONE TOUCH SPEED DIALING

You m ay as si gn an y s p ee d d ia l n um be r t o a n a l rea d y e xi st in g O ne Tou ch S pe ed Dial button for quick and easy dialing of frequently used numbers.

•While on-hook,press TRANSFER and then dial 107.

•Press a One Touch Speed Dial button.

• Dial the speed dial number (00–49 or 500–999) that you want assigned to this button.

• Press TRANSFER to store your selection.

To ca ll t hi s tel ep ho ne nu mb er, jus t pr es s the O ne Tou ch S pe ed Di al b ut ton .

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

LAST NUMBER REDIAL

To re di al th e la st t ele ph on e nu mbe r yo u di ale d, p re ss t he REDIAL key or dial 19.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

2. Redial does not apply to intercom calls.

PAGING AND ME SS AGI NG

MAKING AN INTERNAL PAGE

To ma ke a n an nou nc em ent t hr ou gh th e ke ys et s pea ke rs i n the i dl e co ndi ti on :

•Lift the handset.

•Press the PA GE key or dial 55.

•Dial the desired zone number 0, 1, 2, 3 or 4.

•After the attention tone,make your announcement.

NOTES:

1. If you have a dedicated page zone key, it is not necessary to press PA GE and

dial a zone number.

2. If allowed by your system administrator you may be able to initiate a page

from the speakerphone by pressing the PA GE key or dialing 55 without lifting the handset.

MAKING AN EXTERNAL PAGE

To ma ke a n an nou nc em ent t hr ou gh th e ex te rn al pa gi ng s pea ke rs :

•Lift the handset.

•Press the PA GE key or dial 55.

•Dial the desired zone number 5, 6,7 or 8OR Dial 9 to page all external zones.

•After the attention tone,make your announcement.

NOTES:

1. If you have a dedicated page zone button, it is not necessary to press PAGE and dial a zone number.

2. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PA GE key or dialing 55 without lifting the handset.

ALL PAGE

To p age al l de si gna te d ke ys et s in int er na l zo ne 0 an d ex te rna l p age zo nes at t he same time:

•Lift the handset.

•Press the PA GE key or dial 55.

•Dial ! or press the ALL PAGE key.

•After the attention tone,make your announcement.

•When the called party answers,lift the handset or press the flashing SPEAK- ER to begin speaking.

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel a retry,lift and replace the handset.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones.

MEMO REDIALING

When you are calling directory information, you can store the number you are given using the SAVE feature. There is no need for pencil and paper.

•While you are talking on an outside call,press SAVE.

•Dial the telephone number as it is dictated to you on the key pad.

• Press SAVE to store the number.

To di al t he n um ber, pr es s th e SNR button. It will select the same line and dial the stored number.If necessary, you can select a different line and then press the SNR button.

AUTOM AT IC PAR K W ITH PAG E K EY

•While in conversation,press the PAG E button.The call is automatically parked

at your station.

•Receive page tone and dial a desired page zone number.

•Make announcement indicating your extension number or the line number. Hang up.

To r et r ie ve a n a ut o ma ti c al l y p ar k ed ca l l:

•Dial 10 plus the number that was announced. If you have a PA GP K key, press it and dial the number that was announced. If you have a PA RK key, press it and dial the announced orbit number.

•You will be connected to the parked call.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time,it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a busy signal, you can leave a message indication:

•Press the MESSAGE key or dial 43 and receive confirmation tone.

•Hang up.The MESSAGE key on the called station will light. Standard tele- phones receive special dial tone as a message indication or a lit message lamp,if the phone is equipped with one and they are connected to an 8MWSLI card or a 16MWSLI card on the system.

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

CANCELING MESSAGES

To c an ce l a me ssa ge in di cat io n t ha t yo u l ef t a t a no th er s ta ti on , d ia l 42 plus the extension number of the station at which you left a message.

To c an cel all me ss age in dic at io ns l ef t at yo ur k ey set , d ia l 42 plus your extension. You r MESSAGE light will go out.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key before you begin dialing.

3332

NOTES:

1. The LED on the PA GE key will only light when an All Page is in progress.

2. If allowed by your system administrator you may be able to initiate a page

from the speakerphone by pressing the PA GE key or dialing 55 without lifting the handset.

MEET ME PAGE

•Lift the handset.

•Press the Meet Me Page (MMPG) key or dial 54.

•Dial the desired zone number.

•After the attention tone,instruct the paged person to dial 56.

• Press WAIT or TRANSFER.

•Remain off-hook until the person dials 56 from any phone.

•The paged person will be automatically connected with you.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.The iDCS offers two different methods:

MANUAL PARK ORBITS

•While in conversation,press the PA RK button.

•Entered a desired orbit number (0-9), if the orbit number is busy dial another

orbit number. Display users can press ! to automatically place the call in any available orbit number and see the number in the display.

• Remember the selected orbit number.

•Replace the handset when finished.

•Lift the handset and make a page announcement as previously described (example:“John Smith park two”).

To r et r ie ve a p a rk ed c al l f r om or b it :

•Press the PA RK button and dial the announced orbit number (0-9).

•You will be connected to the parked call.

NOTES:

1. You must have a PA RK button or park access code to retrieve and place calls in park orbits.

2. If the parked call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light.You cannot park and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

CONVENIENCE FEATURES

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

•While on-hook,press the DND key or dial 401.The DND key lights steady red

to remind you of this mode.

• To cancel DND, press the DND key again or dial 400.The DND light turns off.

You can make calls while in the DND mode.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER key.

2. If you place your keyset in DND mode and you do not have a DND key,your

TSI key will flash to indicate DND status.

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call, you can press the DND key and place your station in Do Not Disturb.When you hang up at the end of the call, DND will be automatically canceled and your keyset will be able to receive new calls. This feature requires a DND key.

MUTE

You can mute the handset transmitter or the microphone during any conversation:

•Press the MUTE key. It will light red.

•To resume speaking,press the MUTE button again.The light turns off.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the speaker in your keyset:

•While on-hook,press the HOLD button to hear music.

•Press the HOLD button again to turn music off.

You c an s et t he le ve l of b ac kg ro un d mu si c b y us in g th e VOLUME keys while listening to the music. This does not affect the speakerphone level.

RETURNING MESSAGES

•Press the MESSAGE key or dial 43.The first station that left a message will be called automatically. If that station does not answer,your MESSAGE light will stay on.

•Repeat until all messages have been returned in the order received.

•Your MESSAGE light will turn off when all messages have been returned.

NOTES:

1. Display keyset users can view message indications and return them in any order.S

Vie

wing Message Indications

under Displa

y Features

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, you can leave a programmed station message. Display stations calling you will see this message and be informed of your status or follow your instructions.

•Dial 48 plus any of the message codes (01–20) listed on the back of this user guide.

•To cancel any of these messages you might have selected,dial 48 plus 00.

• Press TRANSFER to exit and store your selection.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key.

You c an h av e mu lt ip le p ro gr am me d me ss ag e ke ys ( PMSG) and each one can have a different message code:

• Press any programmed message (PMSG) button. The message is set and the button will light red. Press the button again to turn off.

• Pressing another programmed message (PMSG) button will turn the previous one off and set a different programmed message.

ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

•You will receive three short rings repeated.

•Lift the handset or press ANS/RLS key.You are connected to the door phone.

• If an electric door lock release is installed, dial 13 to unlock the door.

CALLING THE DOOR PHONE/ ROOM MONITOR

You ma y c al l t he do or p h on e an d l is te n t o w ha t m ay b e h ap pe ni ng ou ts id e o r i n another room.

•Dial the extension number of the door phone.

•You will be connected to the door phone and you can listen or have a conversation.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER key.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between them. When the executive station is in the DND mode, all of its calls will ring the secretary station. If the secretary does not answer, the caller will go to the secretary’s voicemail box if setup.

• Either person can press the BOSS key to make a voice call to the other station.

•Using the hot line will override DND at the other station.This key will light red when the other station is in use.

To t ra n sf e r a c a ll t o a B o ss in D ND :

•Press the TRANSFER key followed by the BOSS key.

•Wait for the BOSS to answer,then announce the call and hang up to complete the transfer OR

•Hang up to complete a blind transfer after pressing the BOSS key.

EXECUTIVE DIVERT

When the executive station is in the DIVERT mode all of his/her calls will ring the secretary station.

•Press the DIVERT key to pass a call while ringing.

ESTABLISHED CALL PICKUP

To pi ck up a n est ab li sh ed ca ll in p ro gre ss a t a s in gl e l in e ex ten si on co nn ec ted t o a computer modem on your PC.

•Press the EP key for that station on your keyset and the call is automatically

moved to your keyset.

•The single line extension on your modem will be disconnected.

NOTE: You must have an assigned (EP key) button on your regular keyset, for the single line station.

APPOINTMENT REMINDER/ALARM CLOCK

This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.

When the alarm rings, you will hear three short rings repeated three times.Lift the handset to answer the alarm.If you do not, the alarm will alert you two more times at five minute intervals.

To se t al ar ms:

• Press TRANSFER and then dial 112.

•Dial the alarm number 1, 2 or 3.

•Dial the time at which you want the alarm to sound.Enter the time as HHMM (hours and minutes) using the 24 hour clock.

•Dial 0 (NOT SET ),1 (TODAY ONLY) or 2 (DAILY ) to select the alarm type.

• Press TRANSFER to save.

• Repeat for each alarm if needed.

To ca nc el in di vi du al al ar ms :

• Press TRANSFER and then dial 112.

•Dial alarm number 1, 2 or 3.

•Press the HOLD key.

NOTE: Display keysets can show a reminder message. S

ee Alarm Reminder

Messages under Display Features.

LOCKING YOUR KEYSET

You ca n lo ck y ou r k ey se t to c on tr ol mi su se o f yo ur ph on e wh il e yo u a re a wa y. Yo u can unlock it when you return.Your default station passcode is 1234.

•While on-hook,press TRANSFER and then dial 100.

•Dial your four digit station passcode.

•Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock.

• Press TRANSFER to store your selection.

Note*: When 911 is programmed, 911 emergency dialing is allowed for a LOCKED OUTGOING station.

MANUAL SIGNALLING

Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND,or ringing).

To s e nd a s ig n al to an o th e r s ta t io n :

•Press the Manual Signalling (MS) key.

•You may press the MS key repeatedly to send multiple signals to the desig-

nated station.

NOTE: Your phone must have a Manual Signalling (MS) key with a station number extender assigned to it.

OFF-HOOK VOICE ANNOUNCE

Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When you are in DND,you cannot receive OHVA calls. The OHVA feature will work with intercom and transferred calls. When you receive an OHVA and secure OHVA is ON, you will hear the announcement in the handset receiver, if you are using the handset. If secure OHVA is OFF then you will hear the announcement on the speaker, if you are talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker.

To make an off-hook voice announcement:

•Dial the extension number or press the DSS key.

To t ra n sf e r a ll ca l ls to t he Se c re t ar y :

•Press the DIVERT key while the phone is idle. The LED will be lit and all calls will ring the secretary.

The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’ DIVERT).

GROUP LISTENING

When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker:

•Press the LISTEN key to turn on the speaker.The microphone is not in use, so the distant party does not hear other parties present in your office.

• Press LISTEN again to turn the speaker off and resume private conversation.

•Repeat if necessary.

NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal.

ACCOUNT CODES

When enabled, your system allows calls to be charged to different accounts.You can enter account codes either by dialing the full code, by entering an account code “bin number”,or by pressing your ACC key if one is assigned.Bin numbers are a 3 digit short code that will automatically insert the appropriate account code. Account codes may be a maximum of 12 digits (# may be used); if the account code is to be less than 12 characters you may end the code by pressing ! or the right soft key. The type of code used is determined by your telephone system administrator.Codes can be entered before or during a call as follows:

To en te r an a cco un t cod e be fo re pl ac in g the c al l:

•Press your ACC key or dial 47.

•Dial the account code or bin number.

•You will receive a confirmation tone and display.

•When prompted dial a trunk or trunk group (i.e.9) and the telephone number to call.

To en te r an a cco un t cod e by i nt err up ti ng th e co nve rs at ion :

•While on an outside call press the ACC key or press TRANSFER followed by 47.

•Dial the account number or bin number (if you are entering an account code you will need to press your ACC key or right soft key to finalize the entry)

NOTE: If you make an error simply repeat the procedure with the correct code. Only the most recent account code dialed will be recorded.

UNLOCKED

LOCK ED O UTGOI NG

Hold Button LED Flashes

LOCK ED A LL CA LLS

Hold Button LED Solid

Make outside calls YES NO (ACCESS DENIED) NO

Receive outside calls YES

YES NO

Make intercom calls

YES YES NO

Receive intercom calls

YES YES NO

Make 911 calls

YES YES* NO

•When you receive a busy signal,press the OHVA key.

•After the attention tone,begin speaking.

•Finish the call by replacing the handset or pressing the ANS/RLS key.

•Press the flashing CALL button on your keyset. This will place the original

party on hold and allow you to talk to the announcing party.

•To return to your first party,press the key corresponding to your original call. This will disconnect the OHVA call.

NOTES:

1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

If your keyset is associated with a DCS 32 Button Add-On Module (DCS 32 AOM is not supported on the OfficeServ 7100,OfficeServ 7030),you can receive Executive OHVA calls.Executive Off-Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add-On Module (AOM). Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset. When you receive an executive OHVA through your AOM:

•Reply by speaking in the direction of the microphone in the AOM unit.

•Adjust the volume with the VOLUME keys on the AOM unit.

•Press the SPK key on the AOM to disconnect the announcing party.

NOTES:

1. Executive off-hook voice announce can only be accomplished when an AOM is attached to your phone.

2. If the MUTE key on the AOM is lit, you must press the AOM’s SPK key to answer the OHVA call.

OHVA BLOCK

You r k ey s et ca n b e p ro gr am me d w it h a n O HVA Bl oc k ( BLOCK) key. Pressing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking.

OHVA REJECT

You r k ey se t ca n b e pr og ra mm ed w it h a n OH VA R ej ec t (REJECT) key.Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group,you can remove your keyset from the group and then put it back in. While you are out of the group,you can receive calls to your extension number but not calls to the group number. If you have an IN/OUT key with the group number assigned.

•Press the IN/OUT key. It will light red when your keyset is in the group.

•Press theIN/OUT key again to exit the group and turn the light off.Repeat as

necessary.

If you do not have an IN/OUT key:

•Dial the IN/OUT access code number ________________, then the group number,then 0 to exit the group or 1 to enter the group.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPEAKER key.

The IN/OUT key can include an extender to indicate the specific group that this key will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls.

SET ANSWER MODE (INTERCOM)

You can receive internal calls in one of three modes (see Answer

ing Intercom Calls

under Intercom Calls for descriptions):

•While on-hook,press TRANSFER and then dial 103.

•Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

• Press TRANSFER to store your selection.

NOTE: When your keyset is programmed for Auto Answer and you have Forward No Answer (FNA) turned on, you must answer screened transfers by pressing the

ANS/RLS key before your FNA timer expires or the call will forward.

SET ANSWER MODE (CO)

You r i nc om in g CO ca ll s c an b e s et t o fo ll ow t h e in te rc om a ns we r m od e.

•While on-hook,press TRANSFER and then dial 110.

•Dial 15 to access AUTO AN S CO.

•Press the VOLUME UP or DOWN key to change status.

• Press TRANSFER to store your selection.

NOTE: When your keyset is programmed for Auto Answer and you have Forward No Answer (FNA) turned on, you must answer screened transfers by pressing the

ANS/RLS key before your FNA timer expires or the call will forward.

AUTOMATIC HOLD

While on an outside call, pressing a line key, route key or a flashing CALL button will automatically put your call on hold and connect you to the next call. This feature can be turned on or off at your keyset.

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 001 to turn Automatic Hold on or 000 to turn it off.

• Press TRANSFER to store your selection.

NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.

HEADSET OPERATION

Keyset users can switch between headset mode and handset mode. When using headset mode, press the ANS/RLS key to answer and release calls.

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 021 to use the headset or 020 to use the handset.

• Press TRANSFER to store your selection.

4342

CUSTOMIZING YOUR KEYSET

AME PASSWORD

This feature allows customers using the AME feature to enable password protection. This will prevent unauthorized users from listening to your messages being left.The passcode is the same as your station passcode.This feature only applies if there is an Samsung voicemail installed in the system and your keyset has a programmed AME key.

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 101 to turn on AME PASSCODE or 100 to turn it off.

• Press TRANSFER to store your selection.

AUTO CAMP-ON

This option allows intercom calls to be automatically camped on, if possible, when a busy station is called.

•With the handset on-hook,press TRANSFER and then dial 110.

• Press 081 to turn CAMP-ON on or 080 to turn it off.

• Press TRANSFER to store your selection.

SELECT RING TONE

Each keyset user can select any one of eight ring frequencies:

•While on-hook,press TRANSFER and then dial 111.

•Dial 1–8 or press the UP and DOWN keys to hear each tone.

•When you hear the tone that you prefer,press TRANSFER to save it.

NOTE: Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset.

CHANGE YOUR PASSCODE

From the fac tory, your station passco de is 1 234. You can ch ange your stat ion pas scode whenever you desire.

•While on-hook,press TRANSFER and then dial 101.

•Dial your old passcode.

• Dial a new passcode (must be four characters). You can use 0–9.

•Redial the new passcode to verify.If successful,you will hear two beeps.Four beeps indicate an incorrect code. Reenter the code again.

• Press TRANSFER to store the new passcode.

AUTO ANSWER CO CALLS

This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET

ANSWER MODE).

•While on hook,press TRANSFER and then dial 110.

•Dial 151 to turn Auto Answer CO on or 150 to turn it off.

• Press TRANSFER to store your selection.

NOTE: Outside lines must ring your station directly for the Auto Answer CO to work. Lines ringing a station group will not cause your phone to Auto Answer the call.

DISPLAY SPEED DIAL NAME

This option allows you to view the name associated with a speed dial number as it is dialed.

•With you handset on-hook,press TRANSFER and then dial 110.

• Press 111 to turn DISP SPDNAME on or 110 to turn it off.

• Press TRANSFER to store your selection.

CALLER ID REVIEW ALL

This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.The list includes calls that you answered and calls that rang your station but that you did not answer.When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number.

•With you handset on-hook,press TRANSFER and then dial 110.

• Press 121 to turn CID REVIEW ALL on or 120 to turn it off.

• Press TRANSFER to store your selection.

SECURE OHVA

This option allows you to receive OHVA calls via the speaker while you are on the handset.

•With you handset on-hook,press TRANSFER and then dial 110.

• Press 131 to turn AUTO CAM P-ON on or 130 to turn it off.

• Press TRANSFER to store your selection.

You r k ey se t ma y be eq ui pp ed w it h a H ea ds et m od e k ey. If i t is so e qu ip pe d p re ss ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out.

HOT KEYPAD

On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number,trunk group access code, intercom number or feature access code. To activate this feature:

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 031 to turn the Hot Keypad on or 030 to turn it off.

• Press TRANSFER to store your selection.

KEY CONFIRMATION TONE

You c an h ea r a s ho r t b ee p (c on fi rm at io n to ne ) ea ch ti me y ou p re ss a bu tt on o n t he dial pad.This tone can be turned on or off.

•While on-hook,press TRANSFER and then dial 110.

•Dial 040 to turn tones off or 041 to turn tones on.

• Press TRANSFER to store your selection.

REJOINING A PAGE

This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle.To enable this feature:

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 051 to turn this feature on or 050 to turn it off.

• Press TRANSFER to store your selection.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or press the ANS/RLS key.This method will always answer calls in the order they arrived at your keyset.When you turn ring preference off, you must press the flashing button to answer a call, allowing you to answer calls in the order you choose.

•With the handset on-hook,press TRANSFER and then dial 110.

•Dial 061 to turn ring preference on or 060 to turn it off.

• Press TRANSFER to store your selection.

DISPLAY FEATURES

INTERACTIVE DISPLAY KEYS

The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition.The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.

The SCROLL key is used to display options available to the user at a particular time or during a specific procedure. Press this key once while in the idle state to view the three main categories available.

201: STN NAME

CALL OTHER ANS

ANSWER: Guides you through the options to answer calls. OTHE R: Guides you through features other than making or answering calls. CALL: Guides you through the options to make a call.

Select one of the main categories: CALL, OTHE R or ANS (ANSWER). Press the SCROLL key to display additional options available under each of the three main

categories. The symbol " displayed as the last character on the lower line of the display indicates that there are additional options.Press the SCROLL key to display these additional options.

User instructions will be displayed in lower case letters. Options assigned to soft keys will be in upper case letters.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number. Display keyset users can view the name of the called or calling station before answering.

Each outside line can have an 11 character directory name. Incoming calls can be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR xxx] where xxx is the station group number. This allows you to answer calls directed to you differently than calls directed to your group.

CONFIGURE MOBILE EXTENSIONS

(MOBEX)

This feature allows you to configure options for any Mobile Extension (MOBEX) ports that are assigned to you by your telephone system administrator. You can turn a port on or off; set the telephone number for the port; or set the caller ID you will be calling in from. The caller ID field has no effect unless you have been authorized as an Executive MOBEX user. Check with your telephone system administrator for further details on your specific system configuration.

To s e t t he ph o ne nu m be r a MO B EX po r t c a n r ea c h y ou on :

• Press TRANSFER and then dial 126.

•Dial your station pass code.

•Dial the number of the port you wish to configure (1-5) (you may also use the Volu me Up and Volu me Down k eys to sel ect a por t and pre ss the ri ght sof t key to confirm).

•Dial 0 to select the telephone option.

•Dial the number of a C.O.line to use when making calls to this MOBEXport.

•Dial the phone number you can be reached at by users calling this MOBEX port.

• Press TRANSFER to store your selection and exit programming.

To s e t t he ca l le r I D o f th e l o ca ti o n y ou wi l l b e c al l in g i n fr om :

• Press TRANSFER and then dial 126.

•Dial your station pass code.

•Dial the number of the port you wish to configure (1-5) (you may also use the Volu me Up and Volu me Down k eys to sel ect a por t and pre ss the ri ght sof t key to confirm).

•Dial 1 to select the caller ID option.

• Dial the phone number you will be calling in from.

• Press TRANSFER to store your selection and exit programming.

To turn a MOBEX port ON or OFF:

• Press TRANSFER and then dial 126.

•Dial your station pass code.

•Dial the number of the port you wish to configure (1-5) (you may also use the Volu me Up and Volu me Down k eys to sel ect a por t and pre ss the ri ght sof t key to confirm).

•Dial 2 to select the activation status option.

•Dial 0 to turn the port on, dial 1 to turn the port off.

• Press TRANSFER to store your selection and exit programming.

CALL PROGRESS DISPLAYS

During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING],[TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are. In some conditions you are prompted to take an action and in other cases you receive directory information.

DISPLAY NUMBER DIALED

Display keysets begin showing digits as they are dialed.They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed. If the call duration timer is not used, the number dialed will be displayed until the call is released, transferred or put on hold.

CALL DURATION TIMER

The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than 60 minutes, the timer restarts.

You c an p re ss t h e TIMER key to manually begin timing a call. Press it again to stop timing. If you press it while the automatic timer is on, the call duration time is restarted.

AUTO TIMER

Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call.

•With the handset on-hook,press TRANSFER and then dial 119.

•Dial 41 to turn the auto timer on or 40 to turn it off.

• Press TRANSFER to store your selection.

TIMER FUNCTION

Display keyset users may use this feature as a simple stopwatch.

•When the keyset is idle,press the TIMER button to start timing.

•Press the TIMER button again to stop timing.

•Read the elapsed time in the display.

•Lift the handset and replace it.The display will return to date and time.

CALL LOG

This system can log both incoming and outgoing calls placed from or to your telephone.You must have a LO G button programmed on your keyset and assigned a review list.

Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each.

To view your incoming and outbound call logs:

•Press the LO G key.

•Press either the IN or OUT key.

•View the first IN/OUT telephone number. At this point you may select one of the three options related to this number or use the UP/DOWN keys to scroll through your list of calls.

•Press the CLEAR key to erase this number from the list.

•Press the NND key repeatedly to view the Name, Number, or Date associated with this call.

•Press the DIAL key to call this number.

This options are the same for the incoming or outgoing call logs.

DIAL BY NAME

Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list.This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds.

•Press the DIR key (DIRECTORY).

•Select the directory you wish to use:PERS (personal speed dial numbers),SYS (system speed dial numbers) or STN (station names).

• Dial the key on the keypad that corresponds to the first letter of the name you wish to search for.

•Use the UP and DOWN arrows to scroll through the names.

•Press the DIAL soft key to dial the number.

NOTE:A DIR key can have an extender to take you directly to one of the above lists (PERS, SYS,or STN).

DIAL 8 T U V Q 8

DIAL 9 W X Y Z 9

DIAL ! := [ ]!

NOTES:

1. When the character you want appears on the same dial pad key as the previ-

ous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

To cancel an individual alarm and reminder message:

• Press TRANSFER and then dial 112.

•Dial alarm number 1, 2 or 3.

•Press the HOLD key.

•Press the TRANSFER key.

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory.

• Press TRANSFER and then dial 106.

• Dial the speed dial bin number 00–49.

•Write your message using the procedure described in A

larm Reminder Mes-

sages.

•Press the TRANSFER key to store the speed dial name.

•Repeat for each speed dial bin if necessary.

STATION NAMES

You c a n as si gn a n 11 c ha ra c te r na me t o yo ur k ey se t. T hi s a ll ow s ot he r di sp la y ke yset users to call you using the directory dial feature.

To pr og ram a s ta ti on n ame :

• Press TRANSFER and then dial 104.

•Enter the 11 character name using the procedure described in Alarm Remind- er Messages.

• Press TRANSFER to store the name.

VIEWING MESSAGE INDICATIONS

You ca n vi ew al l of y ou r m es sa ge i nd ic at io ns be fo re y ou r et ur n t he m:

•With the handset on-hook,press the MESSAGE key with the red flashing light.

•The first station that left a message indication will be displayed.

•Press the UP and DOWN arrows to scroll through the stations that left mes-

sage indications. Use the soft keys to reply, clear or advance to the next message.

•Press the ANS/RLS key to return your keyset to the idle condition.

ALARM REMINDER MESSAGES

When you use the alarm/appointment reminder feature, you create a 16 character reminder message. When the alarm rings, your message will appear instead of [ALARM REMINDER]. To program reminder messages:

• Press TRANSFER and then dial 116.

•Dial the alarm number 1, 2 or 3.

•Dial the time you want the alarm to go off.Enter the time as HHMM (hours and minutes) using the 24 hour clock.

•Dial 0 (NOT SET ),1 (TODAY) or 2 (DAILY) to select the alarm type.

•Write your message using the dial pad keys.Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For example, if your message is “TAKE MEDICATION,”press 8 once to get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.”Continue selecting characters from the following table to complete your message.

•Press the TRANSFER key to store the alarm and reminder message.

• Repeat for each alarm if needed.

COUNT 1 2 3 4 5

DIAL 0 <> . ) 0

DIAL 1 space ? , ! 1

DIAL 2 A B C @ 2

DIAL 3 D E F # 3

DIAL 4 G H I $ 4

DIAL 5 J K L % 5

DIAL 6 M N O ^ 6

DIAL 7 P Q R S 7

TEXT MESSAGING

This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.

You must

be permitted to use the Text Messaging feature. See your System Administrator or Technician to be assigned this feature. They will assign you ten (10) blank messages.You can create any 16 character messages (01 to 10) that are appropriate for your use.

NOTE: S

ee ALARM REMINDER MESSAGES for instructions on how to enter charac-

ters to create a text message.

Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy. However if you do not know them, use the UP/DOWN key to scroll to the desired message, then press SEND.

The basics steps in text messaging are:

1. Press TMSG soft key to begin text messaging.

2. Dial the 2 digit number for the desired message.

3. Confirm this is the intended message then press SEND.

4. Wait for a reply from the other station (steps 1, 2 & 3)

5. When any station presses EXIT the displays at both stations return to their

previous call progress condition.

At all times after step 1 you can talk and listen to your caller while repeating steps

The example on the following page will better demonstrate how to use Text Messaging. In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message.

MANAGING KEY ASSIGNMENTS

You c a n vi ew y ou r ke y a ss ig nm en ts a nd a dd ex te nd er s to s om e o f yo ur p ro gr am mable keys for easy one touch operation of frequently used features.

•While on-hook,press TRANSFER and then dial 107.

•Use the VOLUME keys to scroll through all of your programmable keys OR

Press the programmable key to which you want to add the extender.

• When you reach a key listed below, dial the corresponding extender.

• Press TRANSFER to store and exit programming.

Please refer to the Enhanc

ed Display Programming Section provided by your

installation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset.

NOTE: Confirm that the cursor is placed correctly before you enter the extender.

LCR WITH CLEAR

When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number.You do not need to redial 9 to reaccess LCR.

BACKSPACE WITH LCR

If you misdial while using LCR, you can delete digits shown in the display by pressing the BSPC soft key as many times as necessary.

CALLER ID

WHAT IS CALLER ID?

Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe”Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.

The phone system can handle both types of Caller ID; in fact, in the case of number only delivery, the system can be programmed to insert a name for a specific telephone number. However, even though you are paying to receive Caller ID information, there are some circumstances that mean you will not receive this information. The six most common reasons are listed below along with the display information that the system will provide.

PRIVATE The caller does not wish his/her name or number to be re-

vealed to you. This type of call can be stopped at the telephone company by dialing an access code on your outside lines. This will redirect these PRIVATE calls to an announcement that states that you do not wish to receive calls that have had Caller ID blocked.The code to block these calls can usually be found in the front section of the telephone directory.

OUT OF AREA The caller is calling from an area that cannot provide Caller

ID information (for example, international calls) or he/she is calling from a type of circuit that cannot provide Caller ID information, for example,some outbound WATS lines.

PAY PH O N E Th e ca l le r is c al l i ng f ro m a c oi n - op e r at e d t e le p h on e . T h e

telephone company will send this information as there are no directory listings for pay phones. The number will be delivered as usual.

INVALID CID INFO This is a message that will be displayed when CID informa-

tion is sent on the line but was somehow corrupted.

NO CID RECEIVED This is a message that will be displayed when there was no

CID information sent on the line.

STATION 201: LINDA STATION 205: JOHN

received a call on line 702 is talking on line 701

Tal ki ng on l in e 702

702: 01:15 701: 05:25 CONF PAGE MUTE

Press TRANSFER

Transfer: RETURN

Dial 205

205:busy

OHVA CAMP ON

OHVA to 205 OHVA from 201

TMSG REJECT

Wait for reply GIVE THE CALL

TMSG:01 SEND

Dial 03 or press " twice

ASK THEM TO HOLD TMSG:03 SEND

ASK THEM TO HOLD Wait for reply TMSG EXIT

702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE

- To show nothing dial .

- To show Caller ID Number dial 1.

- To show Caller ID Name dial 2.

- To show the DID Number the call came in on dial 3.

- To show the Name of the DID the call came in on dial 4.

- To show the Name of the Group the call came in for dial 5.

- To show the DID Number and then Name of the DID dial 6.

- To show the Name of the DID and then the DID Number dial 7.

• To set the top line of the display shown after answering a call dial 2.

Set the data to display from the following:

- To show Caller ID Number dial 0.

- To show Caller ID Name dial 1.

- To show the DID Number the call came in on dial 2.

- To show the Name of the DID the call came in on dial 3.

- To show Caller ID Number and then the DID Number dial 4.

- To show Caller ID Name and then the DID Number dial 5.

- To show the DID Number and then the name of the DID dial 6.

- To show the Name of the DID and then the DID Number dial 7.

- To show the C.O.line information dial 8.

•To set the format if the C.O.line information when the above is set to show C.O.

line information dial 3.

- To show the C.O.line number and the dialed or Caller ID Number dial 0.

- To show only the dialed or Caller ID Number dial 1.

• Press TRANSFER to exit and store your selection.

VIEWING THE NEXT CALLER ID CALL

In the event that you have a call waiting or a camped-on call at your keyset,you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.

To v iew Cal le r ID i nf orm at io n fo r ca lls tha t h ave b ee n ca mp ed- on t o yo ur k ey se t, press the NEXT key. If your keyset does not have a NEXT key, press the CID key and then the NEXT soft key.

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may press the SAVE key to save the CID number.If your keyset does not have a SAVE key, press the CID key,the SCROLL key and then the SAVE soft key. The system must be using LCR to dial the saved number.

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources

in the OfficeServ 100, the OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display.

NOTE: The Caller ID features may require optional software and/or hardware. Please see your service and installation company for details.

WHAT IS ANI?

[T1/E&M NOT SUPPORTED ON THE OS 7030,OS 7100 and OS 7200-S]

ANI (Automatic Number Identification) is a feature offered by some telephone service providers that provides the calling party’s telephone number.This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to Caller Identification (CID) but the format and information of the calling person is different. CID uses FSK signalling and ANI uses DTMF signalling. Usually, with ANI, a calling party’s identity is the Listed Directory Number (LDN) unless a separate bill-tonumber has been specified, (in which case the bill-to-number will be sent). Note that ANI does not provide calling party NAME,only the number.The phone system can provide calling number to name translation table.

WHAT IS CLI?

On ISDN circuits, calling party information is called CLI and is supported on both BRI (not supported in the US) and PRI type circuits on the OS 100 and on the OS 500 systems (not supported on OS 7030). On BRI circuits the OS 100 and the OS 500 only support number delivery and, like ANI, a name can be attached to the telephone number of frequent callers via the Caller ID translation table. On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems.

SELECTING YOUR CALLER ID DISPLAY

Simulteneous display of Caller ID name and number on incoming CO calls on both lines of display keysets is supported on all OfficeServ systems, on transferred CO calls, you can decide if you want to see the Caller ID name or Caller ID number in the first line of the display. Regardless of which data is selected,you can press the NND key to view the other pieces of Caller ID information.To select the type of Caller ID information you wish to view:

•With the handset on-hook,press TRSF and then dial 119.

• To set the first line of a ringing call display dial 0.

• To set the second line of a ringing call display dial 1.

Set the data to display from the following:

•You may now answer the call by pressing the ANS key, OR You ma y us e NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer available] display.

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your keyset. This list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you answered and calls that rang your keyset but that you did not answer (missed calls). When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number. To access the CID information stored in your REVIEW list:

•Press the REVIEW key, OR Press the CID key and then press the REVIEW soft key.

•If you have entries in your review list,the most recent call will be shown first.

•You can now CLEAR this entry,OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a personal speed dial bin.

NOTES:

1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list.

REDIALING A SAVED CALLER ID NUMBER

To re di al a nu mb er t ha t has b ee n sav ed , p res s th e SNR key or dial 17.

NOTES:

1. Your telephone system must have LCR correctly programmed to redial the saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

STORING A CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may save the CID number as a speed dial number in your personal speed dial list. To store a Caller ID number in a personal speed dial bin:

•Press the STORE key. The system displays the speed dial bin in which the number was stored, OR

•Press the CID key and then press the SCROLL key.

•Press the STORE soft key.

•The system displays the speed dial bin in which the number was stored.

NOTE:Your telephone system must have LCR correctly programmed to redial the saved number.If LCR is not being used on your system, you will not be allowed to STORE CID numbers.

INQUIRE CALLER ID PARK/HOLD INFO

If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call.

From an idle keyset:

•Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key.

•Dial the trunk number.

•You may now answer the call by pressing the ANS key, OR You ma y us e NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE.

If you are on a call:

•Press the INQUIRE key.Your existing call will go on hold, OR Press the CID key and then the INQUIRE soft key to place the first call on hold.

•Dial the trunk number.

Samsung Voicemail

This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services.

Voicemail is one of the Subscriber Services available.Your voicemail box has the capability of storing private messages,and offers a number of options for sending or redirecting messages as well as provides several ways to notify you of new messages.

Another very common Subscriber Service is Access Manager.This allows you control over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly. The ‘events’ are referred to as “Call Conditions”.No-Answer,Busy,and Blocked are the most commonly used Call Conditions.

This guide can be used by Subscribers from within the office or from telephones outside the office. The basic operation is the same, but the access method will be different. S

ee the Subscriber Services Menu Diagram for more details.

Note that some features and prompts detailed here may not be available to all Subscribers. See your System Administrator if you have questions about feature availability.

iDCS 64 BUTTON MODULE

WITH KEYSET

The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 button module allows for greater call status and faster call processing.The 64 button module does not support executive off-hook voice announce (OHVA) and does not have a microphone. A maximum of two 64 button modules can be assigned to any keyset.

6362

Calais Executary Services Menu

Group Urgent Messages

Group Callback Requests

Group Reminders

Group Private Messages

Group Fax Only Messages

Group Voice Only Messages

roup

Email Only Messages

ause, Resume

Menu Prompting

roup

A Specific Sender

Play Message Inventory

Play Menu Options

Cancel, Return to Executary

Group Messages Menu

Group New

Messages

Group Saved

Messages

11 33

Listen Menu

Listen to New

Messages

Review Saved

Messages

1 3

Record Menu

Record & Send

Messages

Play Message

Play Previous Message

Save Message

Discard Message

eply to Sender

Place Call to Sender

Deliver Copy of Fax Message

Forward a Copy of Message

Rewind 5 Seconds

Change Playback Volume

Pause, Resume Message Playback

Fast Forward 5 Seconds

Change Playback Speed

Skip to Next Message

Scan Messages

Play Menu Options

Play Message Information

Can

cel, Return

to Executary

For a Directory of Subscribers

To Create a Reminder

Review Recording

Stop, Append to Recording

Discard Recording and Rerecord

Set Delivery Options

Specify Future Delivery

SEND Message, Then Copy

Rewind 5 Seconds

Change Playback Volume

Pause, Resume Record/Playback

Fast Forward 5 Seconds

Change Playback Speed

SEND Message, Then Exit Record

Pla

Menu Options

Can

cel, Return

to Executary

nter the Recipient's Number"

Access

Manager

Personal

Greetings

Mailbox

Administration

Private Access

Numbers

Personal Services

Pause, Resume

Executary

Play Menu

Options

Exit

Executary

Follow Me

Caller Access

Block All Calls

Call forwarding

Call Screening

nd Me

Auto Set Night Intercept

ause, Resume

Menu Prompting

Play Access Coverage

Play Menu Options

Cancel, Return to Executary

Assign and/or Edit Primary Greeting

Assign and/or Edit Busy Greeting

Assign and/or Edit Blocking Greeting

Assign and/or Edit Night Greeting

Assign and/or Edit Screened Greeting

Edit Only Personal Greetings

Edit Only Mailbox Greeting

ause, Resume

Menu Prompting

Play Menu Options

Cancel, Return to Executary

Change Message Alert

Change Pager Notification

Review Deleted Messages

Review Undelivered Messages

Auto Play New Messages

Auto Play Message Information

Pause, Resume Menu Prompting

Reco

rd & Sent

Broadcast Message

Play Menu Options

Cancel, Return to Executary

For a Directory of PANs

Record PAN Message

Delete PAN message

Change Access Privilege

Place a Direct Call to PAN

hange PAN

Message Duration

PAN Telephone Numbers

Play Access Statistics

Clear PAN ID Record

Review PAN Message

Review Workload

Edit Stored Telephone Numbers

Change Weekly Schedule

Place a Direct Call

Programmed Services

Personal

Administration

Pause, Resume Menu Prompting

Record a Reminder

Play Menu Options

Cancel, Return to Executary

Change Password

Record Name

Select Language

Extended Prompting

Pause, Resume Menu Prompting

Pla

Menu Options

Cancel, Return to Services Menu

"Enter the PAN ID Number"

4 5 6 7 #

Play Menu Options

Save, Goto Next PAN ID

Access Statistics

Can

cel, Return

to Executary

SVMi-8 Subscriber Services Menu

Record and Send Broadcast Message

Enter Directory Name

Cancel, Return to Subscriber Services

to Subscriber Services

Cancel, Return to Subscriber Services

Subscriber Services Menu

NOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system administrator. *Change Playback Volume and Speed not available on the OfficeServ 7130, OfficeServ 7100, OfficeServ 7200-S or the OfficeServ IP-UMS.

GETTING STARTED

Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial.You should start with the following steps:

• Access your Subscriber Services Menu - You already know how to do this.

From the Subscriber Services Menu:

•Record a Primary/No-Answer Personal Greeting.Dial [5][1].

•Record a Mailbox Greeting.Dial [5][7].

•Change your access code (Password).Dial [#][7][1].

•Record your name.Dial [#][7][2].

•Enter your directory name.Dial [#][7][3].

After you have completed the steps above your Subscriber Services are set up and ready to use.

LISTEN TO YOUR MESSAGES

If there are new messages in your mailbox your [VMMSG] key will be lit. Call the Samsung Voicemail by pressing this key, and when prompted enter your password.You will then be at the Subscriber Services Menu. Select [1] to listen to new messages or [3] to listen to saved messages.

Note:After you enter your password,if “Autoplay of New Messages” is enabled and you have new messages the Samsung Voicemail will begin to play them automatically.A subscriber can control this feature. From the Subscriber Services Menu

[6] [5] toggles “Autoplay of New Messages” ON/OFF.

SUBSCRIBER SERVICES MENU

The following is a list of all the options available in the Subscriber Main Menu.

1 LISTENING TO NEW MESSAGES 11 GROUP NEW MESSAGES 2 RECORD AND SEND A MESSAGE 3 LISTENING TO OLD MESSAGES 33 GROUP OLD MESSAGES 4 ACCESS MANAGER 5 PERSONAL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAU S E / R E SU M E

6564

ACCESSING YOUR MAILBOX

[Also known as Subscriber Services Menu]

Inside Callers

[Subscriber logging in from their Desk]

• Dial the voicemail access number or press the key assigned to ring the voicemail [VMMSG].

•Enter your personal password when prompted (the default password is

0000).

Outside Callers [Subscribers calling from Cell Phones or outside of the

office environment]

•Dial the phone number that will be answered by the voicemail.The main greeting will answer.

•At the main greeting dial [#] plus your Subscriber (or mailbox) number (Subscriber and Mailbox numbers will usually match your extension number).

•Enter your personal password when prompted (the default password is

0000).

Access your Subscriber Services (or Mailbox) from a Station other than your Own (or checking a mailbox associated with a different station)

•Press the [VMMSG] key or dial the voicemail group number.You will be prompted to enter a password.

• Press [!].This will take you to the Main Auto Attendant Menu.

• Press [#] plus the Subscriber number of your choice.You will be prompted to enter you password.

At this point the inside and outside callers follow the same instructions. You will hear a message stating the number of messages left in your mailbox.You will then hear the Subscriber Services Menu with the following options:

1Listen to New Messages - S

ee Listening to your Message.

2 Record and Send Message - See Sending Messages.

3 Review Saved Messages - See Listening to your Message.

4Access Manager - See Access Manager.

5Personal Greetings - See Personal Greetings.

6Mailbox Administration - See Mailbox Administration.

#Personal Services - See Personal Services.

! Return to Main Menu.

99 Change playback speed of the recording. [Not available on OS 7030, OS

7100, OS 7200-S or OS IP-UMS]

There are two levels of speed during playback. Dialing this code will toggle between the two speeds.

0 Play options.

Pressing this k ey will play all the menu options available to you from this point.

00 Hear the time and date, and sender's information of the message you just

heard. Sender information is not available on outside calls.

# Move to the next message.This does not Save or Discard the current mes-

sage - it is retained as new.

## Scan. Plays first 7 seconds of a message then skips to next message. This is

similar to the scan button on a radio.It will allow you to find a specific message quickly.To stop scanning press [1].

! Cancel and return to previous menu.

11 or 33

GROUP NEW OR OLD MESSAGES

Messages can be grouped as either Reminders, press [3] or Messages from a specific sender,press [9].

Additionally you can press [#] and hear a summary of your mailbox contents:

a) Number of messages b) Number of reminders c) Number of urgent messages d) Number of messages needing a callback e) Number of private messages f) Number of fax messages

RECORD AND SEND A MESSAGE

This option is used to send a message to another subscriber.The steps are simple:

a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use

the system directory.

6766

0 PLAY MENU OPTIONS ! EXIT TO AUTO ATTENDANT

# PERSONAL SERVICES

1 or 3

LISTENING TO OLD OR NEW MESSAGES

1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message.

This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system).

5 Return the call directly to the telephone number that left the message.

This will work for internal and external callers, but Caller ID service is needed to use this feature on an outside call.

55 Deliver a fax copy.

This will allow you to receive attached faxmail document(s). Faxmail documents can be delivered to any fax machine of your choice as long as out calling is authorized. You can also have faxmail messages automatically delivered to the fax machine of your choice.

6 For ward the mess age and saves a copy.

The subscriber can be selected by dialing their mailbox number (nnn), using the directory service (#) or you may also add comments and leave it as a memo to yourself (##).

The Send and Copy Service (option 6) allows a user to send copies of a message to multiple recipients easily. A different introduction message may be left for each recipient.

7 Rewind the message 5 seconds. 77 Change playback volume of the recording.[Not available on OS 7030, OS

7100, OS 7200-S or OS IP-UMS]

There are two levels of volume during playback. Dialing this code will toggle between the two levels.

8 Pause or resume during message playback. 9 Fas t f orw ard the me ssag e 5 se cond s.

Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are:

1Follow Me

Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached.

When Follow Me is activated, the transfer will be supervised and confirmed. This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber’s mailbox.

3Call Blocking

When this feature is active, callers will not be transferred to your extension, they will hear your 'blocked' greeting (if recorded) and will go directly to your mailbox if they do not select any or are not offered any other options.

4Call Forwarding

Unlike Follow Me where the subscriber wants to take their calls at an alternate location this feature allows the subscriber to pass control of his calls to another Subscriber. The “Forwarded To” Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber’s Mailbox.If the “Forwarded To” Subscriber does not answer the caller it will now follow what ever the “Forwarded To” Subscriber has set up for their call conditions. The Caller will hear “Forwarding to”“{Subscriber Name}” before actually being forwarded.

5Call Screening

If this is turned on, the caller will be asked their name and the Samsung Voic emai l wi ll play thi s na me t o you bef ore the t rans fer, giv ing you an o ption to accept or reject the call.

6Find Me

Find Me, whe n ena bled, wil l atte mpt to locate the subscri ber by call ing a l ist of preprogrammed phone numbers. The stored phone numbers are entered in 'Personal Services' [#][2] (if allowed by the Administrator). The stored telephone number list can contain up to 9 preprogrammed telephone numbers. The Find Me feature only use the first five.

7Night Intercept

This feature is dependent on your weekly availability schedule, which is entered in 'Personal Services' [#][3] (if allowed by the Administrator). When Night Intercept is active the Samsung Voicemail will first ring your extension 0 then play your primary, No Answer greeting during the day (when you are

b) Record your message at the tone. After recording the message, you will hear

the Send Menu with the following functions:

1 Review 2 Continue Recording 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule Future Delivery 6 Save and Send then Send a Copy to Someone Else # Save and Send the Recording

Setting Message Attributes

If after recording a message you select [4] you can set up any combination of the following delivery options:

1 Urgent Delivery 2 Return Receipt Requested 3 Request a Call Back 4 Private Delivery 5 Reply Required

! Exit

Scheduling Future Delivery

If after recording a message you select [5] to schedule future delivery,you will be able to set message attributes and set this message as:

# Immediate Delivery 1 Next Few Hours 2 End of Current Business Day (based on your Availability Schedule) 3 Beginning of Next Business Day (based on your Availability Schedule) 4 A Coming Day of the Week 5 Specific Day / Time

! Exit

ACCESS MANAGER

The Access Manager allows the subscriber to set a number of options for when, where and how,and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their current status when you access them.

Example:“Hi this is John Smith.I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or,to leave me a message, press 1.”

2Busy Greeting

Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location.

This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.

Example:“Hi, this is John Smith.I'm on another line right now.If someone else can help you,please enter the extension number now.Or,to leave a message, press 1.”

3Call Blocking Greeting

Used while Call Blocking is enabled in your Access Manager or if your phone is forwarded ALL or DND.

This option is available only if the Administrator has assigned you the 'Call Blocking' feature.

Example:“Hi, this is John Smith. Sorry I missed your call, but I'm going to be out of the office for the next few hours. If someone else can help you, please enter the extension number now. Or,to leave me a message, press 1.”

4Night Greeting

Used during the time period you are scheduled UNAVAILABLE, usually after business hours during the evening and at night.

This option is available only if the Administrator has assigned you the 'Scheduling' feature.

Example:“Hi, this is John Smith. I've left the office for the evening.If you would like to try someone else, please enter the extension number now.Or, to leave me a message, press 1.”

5Call Screening Greeting

Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name.

This option is available only if the Administrator has assigned you the 'Call Screening' feature.

Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with you at this time. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.”

available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule.

8Pause / Resume ! Exit from Access Manager 0Play All Options # Play Access Coverage

This feature is useful for finding out how you current access settings are set. It will also tell you what greetings will play under each of the call conditions you have setup.

PERSONAL GREETINGS

The options available in this menu will be determined by your System Administrator, and not all of them may be available to you. In the simplest systems,only a mailbox greeting will be available, additional greetings may be accessible in more complex systems.

You r P er so na l G re et in g w il l b e p l aye d e ve ry t im e s om eo ne d ia ls yo ur ex te ns i on and you do not answer.

You may record up to 9 Personal Greetings, and you may assign any one of them to be active. There are several different 'Call Coverage' conditions to which you may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer, Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to play depending on the type of call forward that you have set, or the condition of your telephone.

The Call Coverage conditions that you can assign specific greetings to are selected by the following digits:

1Primary/No Answer Greeting

Used when in your office, away from your desk or during the time period you are scheduled available. If this is the only Personal Greeting you record, it will play for all call coverage conditions.

This option is available only if the Administrator has assigned you the 'Basic Greeting' feature.

Setting Up Message Alert:

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [1] for Message Alert.

■ There are 4 options available to you:

Press [1] to toggle message alert on and off. Press [2] to set the schedule when you would like to be notified. Press [3] to be notified on urgent messages only. Press [4] to set the destination phone number.

2 Pager Notification

When this function is activated, the Samsung Voicemail will call your beeper service and notify you after each message is left in your voice mailbox.

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [2] for pager notification.

■ There are 4 options available to you:

Press [1] to toggle pager notification on and off. Press [2] to set the schedule when you would like to be paged. Press [3] to be notified on urgent messages only. Press [4] to set the pager phone number.

3Undelete

When this function is activated, the Samsung Voicemail will allow you to undelete any messages that you have recently deleted (up to the programmed Daily Maintenance Time, which is set to 3 a.m. by Default the following morning).

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [3] for Deleted Messages.

Deleted voicemail messages are temporarily stored in memory until 3 a.m. the following day. Select this option to recover ("undelete") previously deleted messages, during this period of time.

4Undelivered Retrieval

When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient.

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [4] for Undelivered Messages.

7372

6Edit Personal Greetings

You ma y al so e di t/ re co rd ea ch o ne of t he g re et i ng s (1 -9 ) at an y ti me . Select a greeting number to edit and follow the instructions to record your

greeting.When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.

Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition, then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy,Blocked, Night, and Rejected Caller). In this case, the salutation part of the greeting should be very general.

7Edit Mailbox Greeting

Used whenever a caller reaches your mailbox or if you have not recorded any of the Call Coverage greetings.The way a caller is transferred to your mailbox greeting directly,is by another subscriber transferring the caller to your mailbox using the VT (Voicemail Transfer) key.

This option is available only if the Administrator has assigned you the 'Mailbox Greeting Option' feature.

Example:“Hi, this is John Smith.Please leave me a message, I will call you as soon as I can.”

Note: This greeting will only play if none of the 5 personal greetings has played to the caller. A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to transfer the caller directly to your Mailbox.

MAILBOX ADMINISTRATION

The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other message control features.

1Message Alert

When this function is activated, the Samsung Voicemail will call any outside or inside telephone number, after each message is left in your voice mailbox.

To h ea r yo ur me ssa ge at the re mo te l oc at ion wh en the Sa ms ung Voi cem ai l calls you, after you pick up the telephone and answer you will be instructed that there is a message and to enter your password. Simply enter your password and you will now be logged in.

PERSONAL SERVICES

The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.

1Workload Management

Allows you to access to all reminders, both Active and Pending. If authorized you can group your reminders as Commitments, Follow-Ups or Tasks for better organization. The system will flag each reminder as Active or Pending (pending means scheduled for future delivery).

2Stored Numbers

Allows you to enter up to 9 stored phone numbers.The first five of these are used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using only one digit followed by the pound key,to be used by many other features from within your subscriber space. (ie: “Follow Me, “Message Alert”,“Pager Alert”, and “Direct Call”).

3Schedule Availability

Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature. Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers. All other times you will be considered unavailable.

5 Place a Direct Call

Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a stored number (S

ee Personal Services, 2 - Stored Numbers). This

feature must be authorized by the System Administrator and can be limited or opened to internal, local, and long distance calls.

7Personal Administration

This area is used during the initial set up of your Subscriber Settings (see ne

section).

This useful feature will allow you to cancel any messages that have NOT yet been

picked up by the recipient.

5Auto Play New Messages

If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature:

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [5] to Set Auto Play of New Messages.

6Auto Play Message Information

If this option is enabled,the date,time and sender’s name will be played automatically before each message. If this is disabled, the information must be requested manually by pressing ‘00’. To enable (or if already enabled toggle and disable) this feature:

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [6] to Set Auto Play of Message Information.

MESSAGE BROADCAST

This option will only be available if it has been allowed by the System Administrator.

Broadcast to All Mailboxes

If you have been designated as a Subscriber Administrator, you may send a message to ALL mailboxes in the system.

■ From the Subs criber Services Menu press [6] for Mailbox Administration.

■ Press [9] for Broadcast Messages.

This option will only be available if your mailbox has been assigned Subscriber Administration privileges.

Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled.

KEYSET USER FEATURES

The following options are available if you have a display keyset. They require setup by the System Administrator.

Message Waiting Lights

When new messages are left in your mailbox, the voicemail message light on your keyset will flash. Press this flashing key [VMMSG] and follow the prompts to retrieve messages. This key may be pressed at any time to log into your Subscriber Main Menu.

Answer Machine Emulation

If you have an Answer Machine Emulation key programmed on your keyset, you can use it to monitor calls going to your voicemail, and optionally answer them. The operation of this feature is similar to screening a call on a home answering machine.

You r k ey se t mu s t be s e t to f or w ar d on no a ns we r t o vo ic em ai l. Af te r ri ng in g y ou r station the caller will be connected to your voicemail and hear your personal greeting before leaving a message. During this time you will be monitoring the connection between the caller and your voicemail box. At this time you will only be monitoring the call, you can not talk to the other party until you answer. You may pick up the call at any time or ignore it.

To a ct iva te t hi s fe atu re pre ss t he AME button. The associated indicator will be lit steady. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only.

While the caller is leaving a message or ringing you may:

■ Press [#] to immediately put the caller in your voice mailbox and monitor it.

■ Press [!] to immediately disconnect your station. The caller continues to

leave a message normally.

■ Pick up the handset and monitor privately.

■ Press ANS / RLS to answer the call (using the handset or speaker).

PERSONAL ADMINISTRATION SETTINGS

This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You pr ob ab ly w il l n ot n ee d to ch an ge t he m a ft er t ha t.

1Setting your Password

■ From t he Subscriber Serv ices Menu press [#][7][1].

■ The current password will be played and you will have the chance to

change it.

2Recording your Name

Use this option to record your name. Your recorded name is played in several different situations. It is important to record your name for proper operation of the Samsung Voicemail system.

■ From t he Subscriber Serv ices Menu press [#][7][2].

■ The current name will be played and you will have the chance to change

it.

Note: It is possible that if you do not record your name and/or enter your Directory Name (described below), you will not be included in the Dial by Name Directory.

3Entering your Directory Name

Use this option to enter your Directory Name. Your Directory Name is used by callers to find you if they do not know your extension number.

■ From t he Subscriber Serv ices Menu press [#][7][3].

■ The current Directory Name will be played as a string of digits that are

equal to your name spelled out on your telephone keypad. Follow the instructions to enter a new name.You will be prompted to enter your last name and then your first name.

This must be done in order for the directory feature to work correctly. Note: It is possible that if you do not record your name (described above)

and/or enter your Directory Name, you will not be included in the Dial by Name Directory.

4Extended Prompting

Use this option to drastically reduce the number of prompts played in the subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.

SHORTCUTS

Calling

Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.

Call Divert to Voicemail

While receiving an incoming (ringing) call, dial [!] to immediately send the caller to your personal voicemail box. This will override the call forward no answer setting.

Direct Messaging

[#] + DSS To ma ke it e as y t o lea ve me ss ag es fo r o th er s i n you r off ic e wit ho ut ha v-

ing to dial their extension number first, keyset users may simply dial [#] plus a mailbox (extension) number and leave a message directly.If you dial a busy extension press [#] to connect directly with the mailbox.

Self Memo (Reminder)

Pressing [##] will leave a message in your own mailbox. This is useful to remind yourself of things to do now or in the future. Messages can be sent with future delivery so you can have the system call you when items become due.

INTERACTIVE DISPLAYS

Display keyset users have the added advantage of using the soft keys and displays to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the volume, get message information, or help.

Viewing Mailbox Contents

If you have new messages, in addition to the Terminal Status Indicator ( TSI) you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail.

E-MAIL GATEWAY (EMG)

The E-Mail Gateway feature integrates your voicemail box with your email client. No matter what email client software you are using or where you use it, you can send voicemail messages and fax mail messages to your E-Mail inbox.

There are two parts to the E-Mail Gateway; E-Message Delivery and E-Message Notification.

AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES,you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you.

If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your Samsung Voicemail password).You will then hear the message being left.

Call Record

If you have a call record button assigned to your phone, you may press it at any time, to record the conversation in progress. If you have a display keyset, you will also have the soft key options to pause and time the message.

-However,the Voicemail Administrator can adjust parameters per sub-

scriber or group of subscribers that decide how, when, or if to delete the original voice message after it is sent to the E-Mail Server.

•When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IPUMS.This is an Internet Protocol based fully synchronized Unified Messaging System.

Benefits

•Store and Archive Voice and Fax Mail Messages in visible folders.

•Voice and Fax Mail Messages can now easily be dragged and dropped into folders the same way e-mail messages are organized and saved.

•Voice and Fax Mail Messages are now essentially the same as any other e-mail message.

•Backups and Message Archives can be made when they are made for all other types of e-mail messages.

•Add text notes and comments to use for reference later.

•Some (if not all) e-mail clients will allow you to edit the body of the e-mail to add comments.

•Some will allow you to edit the subject field to help you find a particular message quickly in a large archive of messages.

•Call Back Numbers and Date & Time Stamp are easily displayed in the Subject field.

•Easily forward Voice messages received,to others even if they are not a Voic emai l Su bscri ber on your syst em.

• No EMG System or Client Software to load on your Local PC or Network Servers.

Therefore compatible with most:

-E-Mail providers and E-Mail Clients

-PCs,Laptops,PDA,and/or Smartphones

NOTE: If you are not sure you have this functionality on your system and you would like to use it, please contact your on Site system administrator to see if it is available.

1. E-MESSAGE DELIVERY: Voicemai l me ssage s (. wav) and/ or f ax ma il m essag es

(.tiff) are "delivered" to your Inbox with the appropriate attached file.

2. E-MESSAGE NOTIFICATION: Yo u w il l re ce iv e an e- ma il , w it h NO a tt ac hm en ts ,

notifying you that you have a voice and/or fax mail message in your Voicemail Box.

• As a subscriber you can use either E-Message Delivery and/or E-Message Notification.

• As a subscriber you can have multiple e-mail addresses. (a maximum of 5 valid email addresses).

•E-Message Notification can be set to one e-mail address while E-Message Delivery is set to different e-mail address.

Functionality

•With either type of EMG,when Caller ID (CID) is provided,the callers telephone number will appear in the subject field of the email along with the date and time stamp of when the voice message was originally recorded in your Voicemail Box.

•If the caller is also a subscriber on the system and the E-Mail Gateway is set up with a valid "Reply To" address, the Subscriber's name will also appear in the "From" field.Otherwise,the "From" field will display the name of the Samsung voicemail system sending the message.

•Client will use their PC's Multi-Media kit (equipped with either speakers and/or a headset) to listen to messages delivered to their e-mail Inbox.

•No Synchronization of messages is performed between the Voicemail Box and the E-mail Inbox.

-Messages listened to,forwarded,deleted,and/or saved within an e-mail

inbox will NOT effect the status of that same new message in the Voic emai l or the M WI (Me ssag e Wa itin g Indic ator ) asso ciate d with t hat message on the phone.

-Also messages listened to in the Voicemail,from a phone,will not change

the Unread/Read status of the same message in an e-mail inbox.

IMPORTANT NOTE: If the PC/Laptop/PDA/Smart Phone/etc… is not equipped with hardware and software capable of playing a '.WAV' file then the E-Mail Gateway will not work for them until they add some method to listen to '.WAV' files delivered to their Inbox.

The same applies to Fax Mail messages, if the device the subscriber is using does not support the viewing of '.TIFF' files, then the E-Mail Gateway for Fax M ail wi ll no t work f or th em unt il th ey add s ome m etho d to vi ew .ti ff files delivered to their inbox.

PERSONAL SPEED DIAL NUMBERS

CODE NAM E TELEPHONE NUMBER

25 _________________________ _________________________

26 _________________________ _________________________

27 _________________________ _________________________

28 _________________________ _________________________

29 _________________________ _________________________

30 _________________________ _________________________

31 _________________________ _________________________

32 _________________________ _________________________

33 _________________________ _________________________

34 _________________________ _________________________

35 _________________________ _________________________

36 _________________________ _________________________

37 _________________________ _________________________

38 _________________________ _________________________

39 _________________________ _________________________

40 _________________________ _________________________

41 _________________________ _________________________

42 _________________________ _________________________

43 _________________________ _________________________

44 _________________________ _________________________

45 _________________________ _________________________

46 _________________________ _________________________

47 _________________________ _________________________

48 _________________________ _________________________

49 _________________________ _________________________

PERSONAL SPEED DIAL NUMBERS

CODE NAM E TELEPHONE NUMBER

00 _________________________ _________________________

01 _________________________ _________________________

02 _________________________ _________________________

03 _________________________ _________________________

04 _________________________ _________________________

05 _________________________ _________________________

06 _________________________ _________________________

07 _________________________ _________________________

08 _________________________ _________________________

09 _________________________ _________________________

10 _________________________ _________________________

11 _________________________ _________________________

12 _________________________ _________________________

13 _________________________ _________________________

14 _________________________ _________________________

15 _________________________ _________________________

16 _________________________ _________________________

17 _________________________ _________________________

18 _________________________ _________________________

19 _________________________ _________________________

20 _________________________ _________________________

21 _________________________ _________________________

22 _________________________ _________________________

23 _________________________ _________________________

24 _________________________ _________________________

NOTES

OfficeServ 100, 7000, 500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual