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Z20
User Manual
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Odys Z20, Z20 FM User Manual

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Table of contents
1 Contents of package ...............................................................2
2 Introduction .............................................................................3
3 Getting started.........................................................................4
4 Operation ..............................................................................14
5 Troubleshooting ....................................................................31
6 Specifications........................................................................ 32
7 Safety instructions................................................................. 33
Warranty conditions ..............................................................30
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1 Contents of package
Please ensure that the following items are included in the box. If the package is not complete, please contact your dealer:
ODYS MP3 player Z20
USB cable
Headphones
CD-ROM (driver and application software)
Audio signal cable
(Line in)
User manual
USB power supply/
charger unit (optional)
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2 Introduction
Thank you for choosing our product. Please read this manual carefully before use to make best use of all functions of the product and to guarantee that it has a long service life. Please store the manual in a safe place for later reference.
This product is a portable digital audio player which allows you to play your MP3 and WMA tracks (multi-codec player) and make voice recordings or save files of any kind. The modern, self-illuminating OLED (Organic Light Emitting Display) displays information on the current digital music file via the ID3 tag.
Caution
Please read the general safety instructi ons in chapter 7 before using the MP3 player. Pay particular attention to the instructions on safely concluding the digital transfer between the MP3 player and computer in chap. 3 .8.
Support
URL: http://www.odys.de
See our website for the latest information on this MP3 player, on other products by our company and on our company itself. Any firmware updates for this MP3 player are also made available on our website. If you have questions or problems, please read the FAQs on our website or contact our customer support service support@odys.de.
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3 Getting started
3.1 Controls
Familiarise yourself with the controls of your MP3 player before use.
Press and tilt button
PLAY/Pause
Hold Switch
(HOLD)
PREV
Headphone
connection
MODE button
NEXT
VOL +
VOL −
Mikrophone
OLED display
POWER
switch for on/off
USB connector
Line in connection
Loop for
carrying strap
Reset (R)
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Key Functions
1. POWER: On/off
2. PLAY : Play, pause, stop, end the menu
3. MODE : Switch to menu, mark option, switch to option
4. NEXT >> : Fast forward, selection of options
5. PREV << : Rewind, selection of options
6. VOL + : Increase volume
7. VOL − : Reduce volume
8. RESET: Resetting the player after operating faults or malfunctions
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3.2 Battery status
The service life of the battery is approximately 6 hours. The service life of the battery may vary depending on the battery manufacturer, the age of the battery, and the conditions under which the MP3 player is operated.
The charge state of the battery is indicated by various symbols to enable you to estimate how long the player will operate:
full 66% 33% empty
The internal battery may be charged by connecting to a free PC USB­Port (see Chapter 3.4).
Please charge the battery fully before using for the first time. Charging an empty battery will take approximately 3-4 hours.
3.3 Overview of the OLED
The OLED shows a variety of information on the current track, the running time and the system settings. The symbols are explained below.
Bit rate
Playback time
Repeat mode
File name / ID3 tag
Battery status
File
format
EQ
sound
A
mplitude
visualisation
Track number / number of tracks
Volume
Playback
A
/B
repeat
Key locked
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3.4 Load the battery via the USB connection
The rechargeable internal battery can be charged using the USB connection of your computer or a USB hub with its own power supply. Before charging the player's battery for the first time, completely discharge it. Then completely charge the battery. This is the only way to gain full battery capacity.
• Connect the MP3 player to your PC or to your USB hub using the USB cable.
• Charging begins automatically. Always charge the battery completely (see battery symbol in the display).
• The player keys do not function during recharging.
Please charge the battery fully before using for the first time. Charging an empty battery will take approximately 3-4 hours.
The player’s battery life is influenced by play volume; battery life is decreased significantly by loud playback.
3.5 Installing the driver
When using Windows 98SE, you must first install the correspondding driver found on the CD-ROM before connecting the MP3 player to your computer. This is not required when using Windows ME, 2000 and XP.
• Connect the MP3 player to your PC using the USB cable.
• The driver installation starts.
When using Windows ME, 2000 and XP, the PC recognizes a new hardware device (mass storage device / MSC mode) and automa-
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tically installs the corresponding driver.
• If an error occurs during installation, remove the USB cable, restart the operating system and reconnect the USB cable to the PC.
• Place the driver CD which is included into your CD-ROM drive and run "Setup.exe".
• Select your preferred setup language, then click OK to run the installation wizard.
• In the next window, click "Next" and select a different directory for saving the file to, if required.
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• Now click “Next”. Confirm the suggested program folder and begin the installation process by clicking "Next" again.
• End setup in the final window by clicking "Finish".
• Restart your computer's operating system.
3.6 Transferring files MP3 player - PC
• Connect the MP3 player to your PC using the supplied USB cable.
• Open the Windows Explorer or double-click My Computer.
• Select folders or files to be transferred and drag them to the
removable data storage symbol
of the MP3 player (download to root directory). It is possible to create different folders for the classification of your file types in the player memory beforehand and then to save the relevant files to them.
• Once the transmission is complete, click the MP3 player symbol and check whether the files were completely copied.
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• Following the same procedure, you can also copy files from the MP3 player to the PC (upload).
• The MP3-Player offers two different USB Modes, which can be choosen by pressing the MODE key when connected to a computer.
MSC Mode MTP Mode
For transfering data For transfering data
For syncronizing DRM Secured files
Only standard folders can be used
We suggest using the MSC Mode when using non-DRM files
Please note that the player cannot recognize DRM files when switched to the MSC Mode
When switched to the MTP Mode, the player will create the folders "Medien and Daten" automatically. More folders can be created using the Windows Media Player.
You can use your MP3 player to transport all types of files (MSC mode / USB stick, switching between Online modes see chap. 4.14).
Never disconnect the USB cable from your MP3 player during a data transfer or formatting.
Formatting the Flash Memory
Using the PC operating system:
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Open Windows Explorer and right click on the player’s removable data storage symbol. Then click on the Format option in the context menu.
PLease note that the device's main directory can only control a maximun of 150 entries (Folders and Files). If you wish to save more titels then you will have to create sub-folders. In these sub­folders you can save as many files as you deem necessary.
The device creates automatically a folder using the file format "DIR". Voice recordings which were created by the device using the file format WAV can be found in this folder. Please do not use this folder to save MP3 or WMA files.
3.7 DRM Protected Files
What is a DRM file?
DRM stands for “Digital Rights Management”. WMA files that are legally downloaded from the internet are generally protected by DRM. These files contain a license that directs how the file may be used. All licenses are controlled by the Windows Media® Player (version 9.0 and higher). In order to play DRM protected files, the Windows Media® Player must be used.
Which Windows Media® Player Version is installed on my computer?
Please note that only WAV files using IMADPCM coding can be used when in the voice playback mode. Please use the Music Playback mode to playback MP2 and WMA files.
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Open the Windows Media® Player installed on your computer, click the question mark located on the menu bar and select “INFO”. The Windows Media® Player version will appear in the next window. Windows Media® Player is free and can be downloaded from the internet. We recommend using Windows Media® Player Version 10.0.
Using DRM Protected Files
Open the Windows Media® Player and click on the synchronization button. Browse through your computer and select a DRM protected file. Use your mouse to move the file, per drag and drop, to the left area of the Windows Media® Player window, the file should appear. If the MP3 Player is already connected to the PC, you may select the track you would like to play. If not, connect the MP3 Player at this time and press the F5 key. Click “START SYNCHRONIZATION” to start transferring the files.
Insure that the player is in the DRM-MTP mode. When in the DRM­MTP mode and connected to a computer, the display will show MTP twice. Should MSC (Removable Disk Mode) be shown in the display, transfering DRM secured files to the player is not possible. Pressing the MODE key, allows the mode to be changed.
Note: To view the license information, right click the selected file and click on “PROPERTIES”.
Copying an Audio CD
Select “COPY” from the Windows Media® Player menu. All tracks must me copied to the PC when using the Windows Media® Player. The tracks should appear in the lower portion of the selected directory and can be copied to the MP3 Player.
Please visit our Web Site for more information.
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3.8 Disable the MP3 Player from the PC
• Disable the digital MP3 player from the operating system correctly using the “Remove Hardware Safely” option
.
• Click the task bar on the right-hand side below the
symbol and select the “Remove USB Mass Storage Device – Drive (X:)” in the following dialog window.
• Then the message now appears that the hardware can be rem oved.
When using Windows 98SE, does not appear in the task bar. Once the data has been completely transferred, simply remove the USB cable.
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4 Operation
4.1 Switching the MP3 player on and off
Switching the MP3 player on
• Ensure that the hold setting is deactivated. If necessary, push the hold switch into the off position.
• Hold the POWER key
down for approx. 3 seconds until the OLED display illuminates and a greeting is displayed. When the MP3 player is switched on for the first time, the player is in music mode.
• If the MP3 player is not switched on, check the polarity of the battery and ensure that it is charged.
Switching the MP3 player off
Press and hold the POWER key for approx. 3 seconds until the player has shut down and the OLED display goes blank. This is true irrespec­tive of the current operating state of the player.
Hold switch
You can block all buttons of your MP3 player to prevent accidental operation. To do so, simply move the key lock switch into the position
. A lock symbol appears in the display, and a large lock symbol
appears when a button is pressed.
Unlock the keys by moving the switch back.
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4.2 Music mode (Play Music)
Playback, forwards/back, pause
• Insert the headphones in the headphone connection and turn the player on.
• Press the PLAY button to play the track showed. The track informa­tion (ID3 tag) is scrolled on the Display.
• Tilt and hold the  or keys during play to skip forwards or back within the track.
• If you briefly press the or keys playback skips to the
next or previous track respectively.
• Press the PLAY button briefly to pause playback. To resume play, press the PLAY key again (resume function).
Setting the volume
Press or hold the respective volume control button (+, -) to raise or lower the volume. The volume has 33 settings (0…32).
A/B repeat
This function allows you to repeat a specific section of a music file by setting the starting and finishing point of the section during playback.
• Briefly press the MODE button during playback to mark the beginning of the section (A).
• Briefly press the MODE button again during playback to mark the end of the desired section (B).
• The selected section will now be repeated indefinitely until you press the MODE button again.
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4.3 Mode Switch in the Main Menu
MODE button functions
Long press: (1 … 2 seconds)
- Calls the main menu
Short press:
- Activates the A/B repeat function,
- Confirms settings and functions,
- Switching between Online modes MSC and MTP (see chap. 4.14)
Recurring operating steps:
• Press the MODE button of the turned-on player for approx. 1 sec. to switch to the main menu. Use the main menu to access the various operation modes and player settings:
Play Music Music mode (MP3) Voice Voice playback mode FM Tuner FM Radio mode (only Z20 FM) Folder Folder function – search for files, playback
or delete
Setting System settings for your MP3 player Record Voice recording mode Tools Options for deleting, formatting and reset Intro Setting the introduction length (0 … 15 s) About Information about memory and firmware
• Use the  keys to select the desired option and confirm using the MODE button.
• The  keys are also used in the sub-menus to select the desired option and confirm with MODE button.
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• To return to the main menu from the sub-menus or switch to music mode, press the PLAY key once or several times. If no button is pressed, the player returns to the normal playback display after approx. 10 seconds (Music- or Voice playback mode).
4.4 Folder function – playback and delete
You can create various folders on your MP3 player to manage your music files or other files (see chapter 3.7). Connect your player to the PC, create the desired folder in the player memory and copy files into the folder.
Using your player, access the folder contents as follows:
• Press the MODE button for approx. 1 sec.. Use the  keys to select the folder mode and confirm using the MODE button.
• Use  to navigate through the folder structure and search for the desired file. Press the MODE button to open a folder.
• Playing back the file: Search for the file you want to play back. Confirm using the MODE button twice to select and play the desired music file.
• Deleting the file: Search for the file you want to delete. Briefly press the MODE button. Use the  keys to select the "Delete?" option and confirm using the MODE button.
Select "Yes" by using the  keys. Confirm that the file should be deleted by pressing the MODE button or cancel the dialogue by selecting "No”.
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4.5 Voice recording mode (Record)
Your MP3 player can also be used as a digital dictaphone. This allows you to record important ideas or thoughts when away from home, so you don’t forget them.
• Select Record mode in the main menu, as described in chapter 4.3.
• Voice recording starts as soon
as you press the MODE button. Speak into the microphone of the player.
• Press the PLAY key to interrupt voice recording. Press the PLAY key again to resume voice recording.
• Press the MODE button briefly once again to stop and save voice recording. You can now listen to the recorded file in voice playback mode.
Check the battery status to ensure that the player has sufficient power to complete recording. Finish recording by pressing the MODE button and save the recording. The sound is recorded as a WAV file (32 … 128 kbps, settings see chapter 4.8).
4.6 Voice playback mode (Voice)
• Select Voice mode in the main menu, as described in section 4.3.
• Use  to select the required
file.
• Press PLAY to play back the selected file.
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• If you would like to return to music mode, press the MODE button for approx. 1 sec. and use  to select Music mode.
4.7 Radio mo de (on l y Z20 FM)
• Select Radio mode in the main menu, as described in section 4.3.
• Press  to change the frequency
and find a channel. Briefly press the button:
Manual channel search (increments: 100 kHz)
Press the button longer (approx. 0.5 s): Automatic channel search.
Other menu options
While in radio mode, press the MODE button for 1 s. The following options can be selected with  and the MODE button:
a) Music mode
Return to music mode
b) Voice mode
Change to voice playback mode
c) Select Station
If you have saved any radio stations, you can choose one of these stations with  and the MODE button. Otherwise, you can save stations to one of the 30 memory locations (channels P01 ... P30) as follows.
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d) Save Station
• Press  to change the frequency and find a channel.
• Use the MODE button and  to select the function Save Station.
• Press  to select the number of the memory location (channel) and confirm it with the MODE button.
• The preset mode (station preset) is now active. Press the PLAY button to activate and deactivate preset mode.
• Before following the above steps to save stations, leave preset mode using the PLAY button.
Quickly selecting saved stations in preset mode:
Use the PLAY button to switch to preset mode. Press  to select the stored radio stations.
e) Delete Station
• Use the MODE button and  to select the function Delete Station.
• Press  to select the number of the memory location (channel) to be deleted and confirm it with the MODE button.
• Select "Yes" by using the  keys. Confirm that the station should be deleted by pressing the MODE button or cancel the dialogue by selecting "No”.
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f) Auto Scan
• Use the MODE button and  to select the function Auto Scan.
• Select "Start scan" using  and
the MODE button to begin automatically searching for stations and saving them. You can also leave the dialogue using "Exit".
• The MP3 player now automatically searches for and stores the received radio stations. After that, you can scroll through the preset stations while in preset mode using .
g) Record
• Select a radio station you would like to record.
• Use the MODE button and  to select the function Record.
• Briefly press the MODE button to
start FM Record.
• Press the MODE button again to stop FM Record.
• If you want to listen to the radio while recording it, you must change into the voice playback mode (see section 4.6).
The recorded files are stored in WAV format in the „FMIN.DIR“ folder. The next section gives information about setting the recording quality.
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h) Rec Quality
• Use the MODE button and  to select the function Rec Quality.
• Use the MODE button and  to adjust the desired bit rate for the
Radio Recording: 32 kbps, 64 kbps, 88 kbps and 128 kbps. The quality of the recording improves with higher values, but these also require more storage space.
• Use the PLAY button to return to the normal radio display.
i) Sound
• Use the MODE button and  to select the function Sound.
• Use  to select "Stereo" or "Mono" and confirm using the MODE
button.
4.8 System settings (Setting)
The mode setting allows you to change important system settings for your MP3 player. It contains a total of 7 options: Equalizer, Play Mode, Contrast, Backlight, Powerset, Recordset and Language.
Recurring operating steps:
• Select Setting mode in the main menu, as described in chapter 4.3.
• Use the  keys to select the relevant sub-menu and confirm using the MODE button.
• Use  to select the specific value and press the MODE button again to confirm the selection. Press the PLAY key to exit the menus.
a) Equalizer settings
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• Use  to select the desired sound (Normal, Pop, Rock, Classic, Jazz and Bass).
• Confirm using the MODE button again.
b) Repeat mode (PlayMode)
• Use  to select the desired repeat mode (Normal, Repeat One, Repeat All, Random All, Dir Repeat, Dir All Repeat and Dir Random All).
• Confirm using the MODE button again.
Repeat One: Plays back the current file repeatedly. Repeat All: Repeatedly plays back all files in the original order. Random All: Plays back all files in a random order. Dir Repeat: Plays back all files of the current folder in the original
order. Dir All Repeat: Repeatedly plays back all files of the current folder in the original order.
Dir Random All: Plays all files in all folders in random order.
c) Display Contrast
• Allows you to set the required display contrast (6 levels).
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• Confirm using the MODE button again.
d) Automatic shutdown of the display (Backlight)
This allows you to set whether the display is to remain on after a button is pressed and how long it stays on: 5 s, 10 s and Always On. The Always On setting sets the display to remain on.
e) Automatic shutdown of the player (Powerset)
The automatic shutdown switches off the unit to save energy if during the term of the given limit (unit: minutes) no key is pressed. The Disable setting sets the display to remain on.
f) Recording quality and source (Recordset)
The menu provides two options:
Quality: Adjust the desired bit rate for the Voice Recording and Line in Recording: 32 kbps, 64 kbps, 88 kbps and 128 kbps. The quality of the recording improves with higher values, but these also require more storage space.
From: You set the sound recording source here. This may either be a microphone (Mic) or a line-in connection (Line in).
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Language
Use this option to select the required language: English, German, French, Spanish, Portuguese, Italian, Netherlands, Russian, Czech, Chinese (Trad), Chinese (Simple).
4.9 Recording external audio sources
Using the provided audio signal cable (Line in), you can directly record audio signals of external audio sources with your MP3 player. Connect the Line out connection of the external audio source (CD player, stereo system, etc.) to the Line in connection of your MP3 player.
• As shown in the previous section, set the "Line in" connection as the sound recording source.
• Select Record mode in the main menu, as described in chapter 4.3.
• Line in recording starts as soon as you press the MODE button.
• Press the PLAY key to interrupt Line in recording. Press the PLAY key again to resume Line in recording.
• Press the MODE button briefly once again to stop and save Line in recording. You can now listen to the recorded file in voice playback mode.
The recorded files are stored in WAV format in the „LINEIN.DIR“ folder.
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4.10 Tools
• Select the "Tools" option as described in section 4.3.
• The following options are available:
Delete Track: Deleting files Format: Formatting the Flash Memory Reset: Reset values to factory settings
Deleting files
• Use the MODE button and  to select the f unctio n Delete Track.
• Search for the file you want to delete. Briefly press the MODE
button. Select "Yes" by using the  keys and confirm that the file should be deleted by pressing the MODE button or cancel the dialogue by selecting "No”.
You can also delete files or folders using your computer’s file manager when the MP3 player is connected to the PC via the USB connection.
Formatting the Flash Memory
• Use the MODE button and  to select the function Format.
• Briefly press the MODE butt on. Select "Yes" by using the  keys
and confirm that the flash memory should be formated by pressing the MODE button or cancel the dialogue by selecting "No”.
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Keep in mind that in doing so all files and folders are permanently deleted.
Reset
Use this option to reset the device settings to their defaults (factory settings).
• Use the MODE button and  to select the function Reset.
• By selecting Yes, you reset the device to the factory settings - by selecting „No“ you cancel the dialogue.
4.11 Preview function (Intro)
Use this option to set the audio file introduction time as well as to turn on the introduction function.
• While in music or voice playback mode, interrupt the playback and select the file beginning at which introductions should be played using the  buttons.
• Select the "Intro" option in the main menu as described in section 4.3.
• Select the introduction length
(0 ... 15 s.) that you want with the  buttons and confirm with the MODE button. Press the PLAY key to start and stop this function. All of the files which follow the current title are introduced for the time that is set.
4.12 Memory Info (About)
Shows the current amount of free memory space, the total memory space
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on your MP3 player and the firmware version installed on your MP3 player.
4.13 Firmware Update
A firmware update is only required if the device is no longer working and the software error causing the problem needs to be repaired. The included CD-ROM contains a copy of the firmware that is installed in the player.
Important: Keep in mind that in doing so all files and folders are permanently deleted. Create a backup copy of the data on your player.
9. Connect the MP3 player to your PC using the supplied USB cable.
10. Copy the "FW ISP.exe" file from the CD ROM to a drive on your Windows system and run it by double-clicking it. The following window appears:
11. If your computer does not recognise the player, press and hold the VOL– button on your player while the player connects to the PC.
12. Confirm the procedure by clicking OK and Yes.
13. Wait until the proce­dure is finished and disconnect your player from the PC once more.
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4.14 WMA files with DRM protection
Using Window Media Player 10, Windows XP SP2 should transfer WMA files which are protected by DRM to the MP3 player. To do this, player should be in MTP mode (Media Transfer Protocol). MSC mode (mass storage class) is not suitable for this. If you use Windows XP SP2, install Windows Media Player version 10.0.
A) Using Windows Media Player 9.0 (Win XP)
• Connect the MP3 player to your PC using the included USB cable.
• Change the Online mode: Press the MODE button to switch to
MTP mode.
• Start Windows Media Player 9.0 and open the desired DRM-protected WMA file. You may be required to transfer the license for the WMA file from the original website of the music provider.
• Click "File"; "Copy" and "Copy to Portable Device" in the Media Player window.
• Select the WMA file that you want to copy and the removable storage device.
• Click the "Copy" symbol in order to transfer the WMA file to your MP3
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player. Then, safely remove the MP3 player from the PC.
B) Using Windows Media Player 10.0 (Win XP SP2)
• Start Windows Media Player 9.0 and open the desired DRM­protected WMA file.
• Right-click and select "Add to Sync List".
• Choose the "Sync" option in the window that opens.
• In the "Sync" window, select the WMA file that you want to copy and
the removable storage device.
• Click "Start Sync" in order to transfer the WMA file to your MP3 player. Then, safely remove the MP3 player from the PC.
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5 Troubleshooting
Symptoms Cause and solution
The device does not work.
Check whether the batteries are charged properly.
Make sure that the player is turned on.
No sound comes out of the headphones.
Make sure that the volume is set above zero and that the headphones are connected correctly.
Make sure that the headphones are not dirty.
Faulty MP3 files will cause the player to output various sounds, even if no music can be played. Make sure that the files are complete.
Unknown characters shown on the display.
Make sure that you have chosen the correct language.
Music cannot be downloaded as usual.
Check whether the driver was installed properly (Windows 98).
Change Online mode (MSC)
Check whether the USB cable is damaged and make sure that the device is connected to the USB port properly. Make sure that you have sufficient disk space available.
No USB connection is established to the PC.
Change Online mode (MSC)
Check cable/plug connection to the PC, Windows system configuration and USB driver. Restart PC, remove and reconnect the USB cable, reinstall driver (Windows 98).
If the malfunction continues, contact customer services.
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6 Specifications
Internal memory
512 ... 2048 MB (Integrated flash memory)
Formats MPEG1, 2, 3; WMA; WAV
Bit rate
MP3: 8 … 320 kbps WMA: 32 … 192 kbps
Battery 3.7V Li-Ion battery
Battery life approx. 8 h
Display OLED (23 mm x 13 mm)
USB type USB 2.0 (USB 1.1 compatible)
S/N ratio > 86 dB
Headphone output > 2 x 4 mW
Output frequency 20 Hz … 20 kHz
Separation ≥ 85 dB (1 kHz referenced signal)
FM Frequency range (only Z20 FM)
87.5 … 108 MHz
EQ mode Normal, Pop, Jazz, Rock, Classic, Bass
File system FAT, FAT32
Subject to technical changes.
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7 Safety instructions
Although this product is safe, please observe the following information and warnings.
• Back up your music and other files regularly (Backup). W e accept no liability for loss of data.
• Never expose the device to rain, moisture or humidity. Malfunctions and damage can occur as a result.
• Never press two buttons simultaneously and handle the OLED display carefully.
• Do not expose the device to direct sunlight or a dusty environment.
• Do not shake the device or subject it to hard knocks. Do not place any heavy objects on top of the devic e.
• Do not carry the MP3 player with other metal objects (coins or keys) in your pocket.
• Clean the device only using a soft, dry cloth.
• When cleaning the device, do not use any volatile
substances, such as solvents, to avoid damaging the surface.
• Do not open the casing of the device under any circumstances, and do not attempt to repair or modify the device.
• If the MP3 player is not to be used for a longer period of time, remove the battery. Otherwise, a leaky battery may damage the MP3 player. Used batteries and defective electronic devices should be disposed of properly to protect the environment.
• Prevent hearing damage and keep the volume in an acceptable range. For safety reasons, do not wear headphones while actively participating in traffic.
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Warranty conditions EN
The following conditions compr ise the requirements and scope of our warranty conditions and do not affect our legal and contrac tual warranty obligations.
We offer a warranty on our products in accordance with the following conditions:
1. We will remedy free of charge an y product damage or defect that is proven to be based on a manufacturing fault, provided the end us er reports this immediately upon noticing it and within a period of 24 months following the date of purchase. The warranty does not cover batteries and other parts, which are considered consumables, parts that break easily such as glass or plastic or defects based on normal wear and tear. There is no warranty obligat ion in the event of marginal differences compared to the target appearance and work manship provided these have a negligible effect on the product's fitness for use, in the event of damage caused by chemical or electrochemical effects, by water or gen erally from abnormal conditions.
2. The warranty will be perform ed in such a way that we shall decide whether to repair the defective parts or to replace them with work ing parts free of charge. AXDIA reserves the right to exchange the product for a replacem ent product of equal value if the product that is sent in cannot be repaired within a re asonable time or at reasonable cost. The product can also be exchanged for a different m odel of the same value. Requests cannot be made for repairs to be carried out on site. Par ts that have been replaced or exchanged become our property.
3. The warranty claim does not appl y if repairs or other work is carried out by unauthorized persons or if our products are equipped wit h additional parts or accessories that are not approved for our products.
4. Warranties that have been activate d do not cause the warranty period to be extended, nor do they trigger a new warranty period. The warranty period for any replacement parts installed ends with the warranty period f or the entire product.
5. Any other or further claims are exc luded, especially those for replacement due to damage caused outside of the product, provided t here is no obligatory legal liability. We therefore accept no liability for accidental, indirect or other consequential damage of any kind, which leads to usage restrictions, data loss, loss of earnings or interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service Center by e­mail, fax or phone (see below for contact d etails). You can also use the service form on our website or on the back of the warranty conditions.
2. AXDIA Service Center will tr y to diagnose and solve your problem. If it is determined that a warranty claim exists, you will be given an RMA number (Return Material Authorization) and you will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
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1. Send the product suitably pack aged with carriage and insurance paid. Do not enclose
any accessories with the products (no cables, CD's, memory cards, manuals, etc.), unless the AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is visible and
clearly legible.
3. You must enclose a copy of the s ales slip as proof of purchase.
4. Once AXDIA has received the produc t, it will meet its warranty obligations in accordance
with the warranty conditions and will retur n the product to the sender with carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim m ade that is not covered by the warranty. If AXDIA agrees to provide a service outside the warr anty, the customer will be invoiced for all repair and transport costs.
AXDIA will not accept any packages that have n ot first been approved by AXDIA by means of an RMA (Return Material Authorization) .
[International charges to Germany depend on the selected service provider]
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