Troubleshooting
Malfunciton Possible Reason Solution
Device does not turn on
or turns on but only the
logo is loaded
Battery is low Charge the battery
A book does not open
- the message Book is
probably damaged or
protected appears, or
nothing happens at all
The book is damaged
If the book was
downloaded from the
online store try to re-
load it again. If the le
opens on your PC, but
does not open on the
Device, save the book
in another format (TXT,
DOC, PDF).
Html book opens but is
displayed incorrectly.
For example, there are
empty pages, some part
of the text is missing etc.
HTML-les contain
non-text elements
(frames, JAVA-scripts,
ash-elements)
Save the page in TXT
format
Book opens but various
symbols, question marks
etc. are displayed instead
of letters
Incorrect encoding
Switch to reading mode,
select Settings and
change encoding
No response when you
press any key
Sometimes (e.g., when
downloading damaged
or too large books) the
Device may freeze
Close the frozen
application by pressing
the Return key for 1–2
sec. If this doesn’t help,
press Reset on the rear
panel to reload your
device.