O2 O2, Mobile Web Getting Started Instructions

Final MW u/g

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mobile web

getting started instructions for Pocket PC

®

and Palm™Handheld users

Compaq, the Compaq Logo, iPAQ, and the iPAQ Pocket PC product design are trademarks
of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries.

All examples of data size and usage are estimated. Actual data used in any application
may vary significantly. All web and WAP sites shown are given as examples only. Their use
does not signify recommendation or authorisation of the site or of its contents, or any
association between its owners and O

2

. Some web sites may not be configured for use

with PDAs or pocket PCs.

© 04/02 O2 (UK) Limited.
All information relating to Mobile Web may be changed without notice.
All information is correct at time of production. Services may be modified,

supplemented or withdrawn.

For the latest version of O

2

Mobile Web installation software

visit www.o2.co.uk/mobileweb

O2 (UK) Limited, 260 Bath Road, Slough, Berkshire SL1 4DX
Registered in England No. 1743099 Registered Office as above.

O2CS251 4/02RS

O2CS251 PDA 13/4/02 9:15 am Page 2

Need help with Mobile Web?

If you have difficulty connecting to the
O

2

Mobile Web service, please visit
www.O2.co.uk/mobileweb or call your
Service Provider.

contents

Section 1 – What you need to get started
Section 2 – Getting started on your Pocket PC

Using Mobile Web on your Pocket PC 7
Email on your Pocket PC 9
Web browsing tips for Pocket PC 13

Section 3 – Getting started on your Palm™Handheld

Using Mobile Web on your Palm™Handheld 17
Email on your Palm

™

Handheld 19

Section 4 – Using Mobile Web

Enjoy the full Internet – anytime, anyplace 21
O

2

PDA homepage 22
Charging and data usage 25
What you can do with 1MB 26
Accessing Mobile Web while abroad 27

Section 5 – Other Useful Information

Additional steps to set up your Pocket PC with Bluetooth 28
Additional steps to set up your integrated Pocket PC 28
Setting up your WAP services 29
Uninstalling mobile web 30
Linking your PDA to your phone 31
Activating your phone’s infrared port 31
Activating your phone’s Bluetooth port 35
Frequently asked questions 36
Troubleshooting 38

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2

To use Mobile Web you will need...

A subscription to a Mobile Web tariff.

Any of the following PDA devices:

Pocket PC: Windows

®

powered Pocket PC –
CE 3.0 or Pocket PC 2002 (Service Pack1).
400KB free disk space.

Palm

™

Handheld: Operating System 4.0.

100KB free disk space.
Palm

™

Handhelds are not supplied with
a web browser – this must be downloaded
(for more information visit www.o2.co.uk/
mobileweb).
Please note that not all browsers are
supported for use on Mobile Web

Any of the following GPRS phones:

Ericsson T39
Ericsson T68
Ericsson R520
Nokia 6310
Nokia 6510
Nokia 8310
Siemens S45
Siemens ME45

Before you can access Mobile Web, your PDA
will need to be set up so that it can talk to
your GPRS phone, and connect to the O

2

network and the Internet. You can do this
using the Mobile Web ‘Getting Started’
CD-ROM. Setting up is a simple step by
step process.

A copy of the CD-ROM should be included
in this pack. If it is not, you can download the
latest version from our website – visit:
www.o2.co.uk/mobileweb

Items 2 and 3 may be combined into an
‘all in one’ device (with built-in phone)
eg. Trium Mondo.

First, connect your PDA to your PC

Following your PDA manufacturer’s
instructions, check that your PDA can ‘sync’
with your PC. To ‘sync’ you will need the cable
or cradle supplied with your PDA, together
with software enabling your PC to talk to your
PDA.

You will need to ‘sync’ to transfer Mobile Web
settings from the PC to your PDA, and also to
download a copy of your PC emails and
calendar.

section 1

what you need to get started

3

1

2

3

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Your Pocket PC must be able to ‘sync’ with
your PC before you set it up for Mobile Web.

• Connect your Pocket PC to your PC via

the cable or cradle.

• Load the Mobile Web ‘Getting Started’ CD

into your PC. It will start automatically.

• Select Mobile Web 2.1 for Pocket PC from

the installation menu.

Any Pocket PC with CE3.0 or Pocket PC 2002
can be set up using this option.

NB: Pocket PC 2002 users may need to
download and install service pack 1 available
from your PDA manufacturer’s website.

• An InstallShield Wizard window will

appear to let you know that the application is
about to be installed. This will disappear in
about 20 seconds.

• A larger window will then appear, asking

you to make sure your PDA is connected to
the PC via the cable or cradle. Tap Next
to continue.

• The licence agreement for the installation

software will then be displayed. Please read
the instructions and tap Yes if you agree to
accept its terms and conditions.

If you choose ‘No’ you will be unable
to proceed with this method of setting up
your PDA.

• A new screen will indicate that the required

files are being installed automatically.

If your Pocket PC is not in the cradle,
a message will appear letting you know that
it will be installed the next time you ‘sync’
with your PC.

• A small window Installing Applications

will be displayed, asking whether you want to
install in the default directory, tap Yes.

section 2

getting started on your pocket pc

4 5

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The message Installing Mobile Web will
appear, and on completion, the window will
close automatically.

• You will now be asked to check your PDA’s

screen for any further instructions.

• A Maintenance Complete window will

then appear. Tap Finish.

• The set-up process is now complete.

Note: If you have an ‘all in one’ Pocket PC
(e.g. Trium Mondo) or a Pocket PC with
Bluetooth (e.g. Compaq iPAQ

™

H3870) you
should turn to page 28 for an additional step
required to set up Mobile Web.

Once you have followed the simple set up
instructions you are ready to use Mobile Web.

Connecting

• Tap Start, then Programs.

If you have used O2 Mobile Web recently you
can simply tap ‘Start’ then the ‘O

2

Icon’ at the
top of the start menu without having to go
into the Programs folder.

•

Tap O2 Mobile Web.

Activate: your phone’s infrared port (see pages
31-34), and ensure that it is aligned with the
infrared port on your handheld PC/PDA;

or, your PDA and phone Bluetooth ports
(see pages 28 and 35). Note: you must have
‘paired’ your Bluetooth phone and Bluetooth
handheld PC/PDA first.

• Tap Connect.

In a few seconds the connection and Internet
Explorer will open – and the O

2

PDA

homepage will appear.

On Pocket PC CE3.0, an ‘O2Mobile Web
Email’ wizard will pop up the first time you
use Mobile Web. The Wizard lets you create
an email service in your inbox, so you can use
your inbox to send and receive emails online
(see page 9). To set up an email service in
your inbox, follow the instructions. If you
don't want to do this now, you can do it later.
Tap ‘Cancel’.

You can also connect via GSM – if, for
example, you are overseas, in a country
without GPRS coverage. To do this select
O2 Mobile Web (GSM pay per minute)
and click Connect. Standard minimum charges
apply. Please visit www.o2.co.uk/mobileweb
for details of call charges.

using mobile web on your pocket pc

6 7

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8 9

The O2PDA homepage contains a range of
hand picked PDA-friendly web sites, see page
22 for more information.

The default homepage may be changed by
referring to the instructions in the advanced
user guide on the Getting Started CD-ROM.
To access the guide insert the Getting Started
CD-ROM and select ‘User Guides’ from the
file menu.

Disconnecting

• Tap Start, then Programs, or tap Start,

then the O

2

Icon at the top of the start menu.

• Tap O

2

Mobile Web.

• Tap Disconnect.

• De-activate the infrared port on your mobile

phone (see pages 31 - 34).

If the infrared link between your phone and
PDA is interrupted, your Internet connection
may be dropped. If this happens, close all
programs and repeat the steps shown on the
previous page to reopen the connection.
You may have to reboot your PDA.

Internet-based email

You can access your Internet-based email with
Mobile Web. To access, for example,
Connectedmail, Hotmail, Yahoo, etc, simply
enter the url of your email provider’s site via
Mobile Web and ‘log in’ as you normally do.

Work email

It is also possible to send and receive your
work email online using Mobile Web, if your
workplace supports POP3 or IMAP4. You will
need to discuss this with your IT Manager.
Your Pocket PC ‘inbox’ can also be used to
read and reply to email off-line. You can do
this by synchronising it with your PC.
Refer to your Pocket PC user guide for more
information.

An easier way to use email

Mobile Web lets you create an email service in
your Pocket PC’s inbox, and use it to read and
send your emails. This avoids having to open
your web browser and go to your email
provider’s web site each time you want to
check mail. It’s a more convenient way of
accessing your emails as they are downloaded
to your inbox.

To help you set up an email account in your
inbox, an Email Wizard (for Pocket PC CE3.0
only) was installed on your Pocket PC during
the setup process.

Pocket PC 2002 users should follow the
manual set up instructions on the following
pages.

email on your pocket pc

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10 11

To skip auto-configuration,
if unsuccessful

• Tap Skip or Next.

• Enter name in the Your Name field.

• Enter Username and Password and tick

Save Password box, if required. (This is
recommended to avoid having to enter the
password each time you receive email.)

• Tap Next.

• Select Service Type from drop-down menu

(POP3 or IMAP4).

• Enter a Name for the account.

• Tap Next.

• Enter Incoming Mail server address

(for POP3 or IMAP4).

• Enter Outgoing Mail server address

(for SMTP).

You should use ‘smtp.o2.co.uk’ for this
server address.

•

Enter Domain if required (LAN only).

• Tap Options to access additional settings,

eg, to:

– change time intervals for downloading

new messages
– download attachments
– limit number of messages downloaded.

• Tap Finish.

Manual set up of POP3 and IMAP4
services.

To set up your ‘inbox’ you will need to confirm
that your email service provider or workplace
offers POP3 or IMAP4 access – you will then
need the following information:

– POP3 or IMAP4 ‘Incoming Mail’

server address.
– SMTP ‘Outgoing Mail’ server address.
– Domain (for work email).

This functionality is not supported by all
email providers. You will need to refer to
your email provider for confirmation that
they support POP3/IMAP4 email access.

(Pocket PC 2002)

• Tap Start at top left of display.

• Tap Inbox.

• Tap Services.

• Tap New Service.

• Enter email address.

• Tap Next to initiate auto-configuration.

Auto-configuration (Pocket PC 2002 only)
attempts to connect your PDA to your email
server and download necessary settings,
avoiding the need for you to enter them
manually. You must be connected to Mobile
Web for this to occur. If auto-configuration is
successful, you can begin downloading
messages from the server.

If unsuccessful, you will need to contact your
ISP for server type and POP3/IMAP4 server
name and then follow the instructions below.

The wizard will pop up automatically the first
time you use Mobile Web. If your email
provider is included on the list, you can follow
the on screen instructions to automatically set
up a POP3 email 'Service' in your inbox.

If your email provider is AOL, MSN or Hotmail,
you should use Internet based email (page 9).
For Freeserve, and other POP3 email providers
not included in the Wizard, you can manually
configure an email account using the
instructions set out in the 'Manual setup of
POP3 and IMAP4 services' (pages 11 and 12).
Please note that there is a separate section for
both Pocket PC 2002 and Pocket PC CE3.0.

You can also access the Email Wizard from the
programs menu, Add Email Account.

• To create an account, select the type of

account from the list displayed, and enter the
following information:
– Account name
– Email address

• You can create additional accounts by

ticking: I want to set up more Email
accounts.

• Add the new name and email address, and

then click Finish.

• If you do not wish to set up any further

accounts, click Cancel.

• To modify any details or remove an account,

please refer to your email program.

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12 13

To stop the current action:

• Tap the red circle with cross icon at the

bottom of the display.

To open/close the address bar from
within Internet Explorer:

• Tap View.

• Tap Address Bar.

To enter a new URL:

• Highlight the address bar.

• Enter the address in to the address bar.

• Tap the green arrow icon at the top of the

display to go to the site.

To fit the current PDA formatted page
to your PDA screen:

• Tap View.

• Tap Fit to Screen.

To send the current page link to
an email address:

• Tap Tools.

• Tap Send link via email.

• Enter the appropriate email address.

• Tap Send.

To copy text from a page:

• Highlight the text you wish to copy (by

dragging the stylus over the relevant text).

• Tap Tools.

• Select Copy.

This text can now be pasted into another
application.

To set the homepage to the present
page:

• Tap Tools.

• Tap Options

• Tap Use Current.

Your Pocket PC will still connect to the
O

2

homepage. This will change the homepage

of your Internet Explorer.

To go back one page:

• Tap the left arrow icon at the bottom of

the display.

To go forward one page:

• Tap View.

• Tap Forward.

To refresh the current page:

• Tap the green arrows page icon at the

bottom of the display.

To go to the homepage:

• Tap the Home icon at the bottom of the

display.

This is the homepage stored in Internet
Explorer.

To go to a favourites page:

• Tap the Folder icon at the bottom of the

display.

• Select the page you wish to visit.

To add or delete a favourites page:

• Go to the page you want to add to favorites.

• Tap the Folder icon at the bottom of the

display.

• Select the Add/Delete tab, then Add.

• To delete a page simply tap Delete.

web browsing tips for pocket pc

The following options can also be selected…
Either: Get message headers only and

tick/untick Include xx lines.
Or: Get full copy of messages.

Only synchronise Inbox folder (IMAP4 only).
When getting full copy: Get attachments/

meeting requests and tick/untick Only if
smaller than xxK (IMAP4 only).

Get meeting requests (POP3 only).
Get file attachments (POP3 only).
Tap Finish.

To send email from your inbox
(Pocket PC 2002/CE3.0)

Ensure you are online with Mobile Web.

• Tap Start, then InBox.

• Tap Services and tap your chosen email

service.

• Tap New.

• Tap To: <...> and enter recipient’s email

address, or tap the contacts icon at the bottom
of the screen.

• Tap Subj: <...> and enter subject.

• Tap in main text area and enter message.

• Tap Send. This will move your email to your

‘Outbox’.
Tap Send and receive button (two envelopes

image) at the bottom of your screen to send
and receive all your emails over the Internet.

To receive email from your Inbox
(Pocket PC 2002/CE3.0)

Ensure you are online with Mobile Web.
Tap Start, then InBox.

• Tap Services and tap your chosen email

service.
Tap Send and receive button (two envelopes

image) at the bottom of your screen to send
and receive all your emails over the Internet.

(Pocket PC CE3.0)

• Tap Start, then InBox.

Tap Services.
Tap New Service.
Select Service Type from drop-down menu

(POP3 or IMAP4).

• Enter a Name for the account.

• Tap Next.

Leave Connection blank.
Enter incoming POP3 or IMAP4 Mail Server

address.
Enter User ID and Password and tick Save

Password box if required. (This is
recommended to avoid having to enter the
password each time you receive email.)

Tap Next.
Enter Domain if required (LAN only).
Enter outgoing SMTP host address.

You should use ‘smtp.o2.co.uk’ for this
server address.

Enter E-Mail address as the Return Address.
Tap Next.
Options screen:
Untick (or leave unticked) Disconnect service

after actions are performed.
Check for new messages every xx minutes.
When messages arrive, notify me (IMAP4 only).
Tick (or leave ticked) Send using MIME

format (POP3 only).
Only display messages from the last xx days.
Tap Next.

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14

Your Palm™Handheld must be able to ’sync’
with your PC before you set it up for
Mobile Web.

• Connect your Palm

™

Handheld to your PC

via the cable or cradle.

• Load the Mobile Web ‘Getting Started’ CD

into your PC. It will start automatically.

• Select ‘O

2

Mobile Web 2.1 for Palm OS’

from the installation menu – Any Palm

™

Handheld with O/S 4.0 can be set up using
this option.

• An Install Shield Wizard window will

appear to let you know that the application is
about to be installed. This will disappear in
about 20 seconds.

• A larger window will then appear. Tap Next

to continue.

• The licence agreement for the installation

software will then be displayed. Please read
this and tap Yes if you agree to accept its
terms and conditions. If you choose ‘No’ you
will be unable to proceed with this method of
setting up your PDA.

section 3

getting started on your palm

™

handheld

15

To stop picture download from within
Internet Explorer:

Pocket PC CE3.0 only.

• Tap Tools.

• Tap Options.

• Tap Advanced.

• Tick/untick Show Pictures.

Pocket PC 2002.

• Tap Page Icon with red X at the bottom

of the screen.

• Repeat to turn back on.

For more Pocket PC browsing tips, refer to
your Pocket PC user guide.

To copy all the text from a page:

• Tap Tools.

• Tap Select All Text.

Once selected, this can be copied and pasted
into another application.

To go to a previously viewed page:

• Tap View.

• Tap History.

• Tap required url to visit that site.

To empty the temporary Internet files
from within Internet Explorer:

• Tap Tools.

• Tap Options.

• Tap Delete Files.

• Tap OK (top right corner).

To clear the history from within
Internet Explorer:

• Tap Tools.

• Tap Options.

• Tap Clear History.

• Tap OK (top right corner).

To change text size from within
Internet Explorer:

• Tap View.

• Tap Text Size.

• Select the size of text required from the

drop-down menu.

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• A new screen will indicate that the required

files are being installed automatically.

• A Maintenance Complete window will

then appear. Tap Finish to continue.

• The set-up process is now complete.

• The Mobile Web application will be

downloaded automatically the next time you
‘sync’ your Palm

™

Handheld.

Surfing with a Palm™Handheld

Palm™devices are not supplied with a web
browser. You will need to download a
suitable web browser. For more information
visit www.o2.co.uk/mobileweb.

Please note that not all browsers are
supported for use with Mobile Web.

Connecting

• Tap Home.

• Tap O

2

Mobile Web.

• Tap <None> to the right of App to start

and select your web browser application
(only required once).

Tap O

2

Mobile Web on the top left corner
of the screen, then Options, then Set
Default Modem.

using mobile web on your palm™handheld

16 17

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Choose your handset from the list, then tap
Make Default (only required once).

• Activate the infrared port on your mobile

phone (see pages 31 to 34), and align it with
your PDA’s infrared port.

• Tap Connect. In a few seconds the

connection and your web browser will open –
and the O

2

PDA homepage will appear.

Disconnecting

• Tap Home.

• Tap O

2

Mobile Web.

• Tap Disconnect.

• De-activate the infrared port on your mobile

phone (see pages 31 - 34).

Palm™email

Palm™Handhelds are not supplied with an
email application pre-installed. You will need to
load an email application such as ‘MultiMail’
(free with the bonus CD provided with every
new Palm

™

Handheld) before you can use an
‘inbox’. Please refer to your Palm user guide
for details of the Palm website.
http://www.palm.com/software/multimail/
mmpro-faq.html

Internet-based email

You can access your Internet-based email with
Mobile Web. To access, for example,
Connectedmail, Hotmail, Yahoo, etc, simply
enter the url of your Internet-based email
provider’s site via Mobile Web and ‘log in’ as
you normally do.

Work email

It is possible to send and receive your work
email online using Mobile Web, if your
workplace supports POP3 or IMAP4. You will
need to discuss this with your IT Manager.
MultiMail can also be used to read and reply to
email off-line. You can do this by synchronising
it with your PC. Refer to your MultiMail user
guide for more information.

An easier way to use email

Mobile Web lets you create a new email
service in your email application (e.g.
MultiMail), and use it to read and send your
emails. This avoids having to open your web
browser and go to your email provider’s web
site each time you want to check mail. It’s a
more convenient way of accessing your emails
as they are ‘popped’ through to one central
place in your inbox.

email on your palm™handheld

18 19

O2CS251 PDA 13/4/02 9:15 am Page 18

• Open the MultiMail application, and select

Mail Server in the Options menu.

• For title, enter the name of your email

service provider eg. mmO

2

.

• For server, enter the mail server settings (you

will need to get this from your email service
provider).

• For type, select POP3 or IMAP4.

• Enter your username and password.

• Click on the SMTP button at the bottom of

the screen.

• Enter smtp.o2.co.uk.

• Enter your email address

e.g.([e-mail]).

• Enter your user name e.g. mmO2 user

• Tap on OK.

To send an email from your
MultiMail inbox:

• Ensure you are online with Mobile Web

• Select MultiMail in the application lounge.

• Select New at the bottom of your display.

• Enter email address (To:….@……..).

• Enter subject.

• Write your email.

• Hit send.

To receive email in your MultiMail Inbox:

Ensure you are online with Mobile Web

• Select Multimail in the application lounge.

• Select Receive at the bottom of your

display.

• Choose from the two receiving options:

• Headers only – allows you to quickly

download the headers of your emails only.
The body of your email remains on the server.

• Headers and Body – downloads the full

content of your email.

• Hit Receive.

These instructions are aimed at Palm

™

m500/m505 users, running on the Palm

™

OS® 4.0. Owners of previous handhelds
(i.e. PalmV, PalmVx, PalmIIIc, m100/105 125)
will need to purchase and load the Mobile
Internet Kit from www.palm.com/uk

First, ensure you have installed Multimail SE
from the 'Mobile Connectivity Software' CD
supplied with your Palm

™

m500 series.

20 21

Prepare – for business meetings on the move,
research prospective customers and their
competitors...

Consult – your online calendar and address
books, before making business appointments
and scheduling meetings...

Check – flight times and availability, rail delays,
car parking...

Monitor – your bank account and keep your
personal affairs under control when you’re
under pressure...

Transact – prices and stock availability, delivery
dates, and place orders with your suppliers...

Check out – TV listings, book cinema and
theatre tickets...

Book – a restaurant table, theatre tickets,
taxis...

Search – for bars, clubs, restaurants, hotels...
Shop around – for books, CDs, DVDs,

Hi Fi equipment...
Snap up a bargain – take advantage of last

minute offers on holidays, weekend breaks...

Chat – in your favourite online chat room…
Play – games on the go...
Watch – video clips...
Listen – to music, download your favourite

tracks...
Send – Instant Messages...

* subject to network coverage

Your Mobile Web tariff also gives you access
to WAP Internet services. See page 29 for
more information about the benefits of WAP
and how to set up your device to access
WAP services. You can also visit www.o2.co.uk
for more information.

section 4

enjoy the full internet – anytime, anyplace

*

With Mobile Web, you can now enjoy
full Internet access and email on the move.

You can surf any web site. You can download
information.You can send and receive Internet
based email, complete with attachments.

And you can do all this wherever you are

*

–
on a train or in a café, between meetings or
sitting in the park, at work or at play.

To provide optimised viewing for smaller
screens, you’ll find some specially configured
PDA-friendly Internet sites. These sites
usually have a dedicated web address. Or you
can access our specially created PDA-friendly
site, at pda.o2.co.uk where we’ve picked some
of the best PDA sites available.

However, you can access any web site via
Mobile Web, and by scrolling up and down or
right to left, you should be able to view
standard PC-sized pages on your Pocket PC
or Palm

™

Handheld.

Send and receive web-based email

Keep in touch with colleagues, customers,
family and friends by email, wherever you are

*

.

Include photos and other attachments.

Access the Internet

With Mobile Web, you can access the same
sites you visit on your office or home PC –
and browsing is just the start.

Visit – all your favourite information and
entertainment sites...

Know now – up to the minute news
headlines, business information, market prices,
sports results and reports...

Access – critical information, financial reports,
share prices, trade directories...

O2CS251 PDA 13/4/02 9:15 am Page 20

Business and finance

The latest business news from ITN.
Keep on top of share prices through IMIweb.
Log in to the DTI web site for your latest
industry information.
Track important parcels on the DHL
courier site.

Email and messaging – with O

2

onemail/
Connectedmail you can put all your emails,
faxes and voicemails into one inbox, making it
easy to access your messages. You can also use
our calendar and address book to help keep
you organised.

Travel

Search for flight arrival and departure times
with British Airways.

23

The O2 PDA homepage gives you easy access
to a growing number of hand-picked sites.

Here’s just a sample of what’s on offer…

News

News at home or abroad from ITN.

Sports

News and Scores from sports.com,
ITN or CNN.

Weather

Check out the weather through weather.com

O2pda homepage

22

O2CS251 PDA 13/4/02 9:16 am Page 22

Mobile Web usage indicator.* Available
online for you to access at any stage, your
Mobile Web usage indicator will keep you up
to speed with your MB allowance – how much
you’ve used and what’s remaining. It will also
give information about your free inclusive
bundle as well as any usage outside your free
bundle.

• For security reasons, you will need to

register to use this service, please visit
www.o2.co.uk/mobileweb on your PC.

• Once you have registered, you can view the

information by tapping the 'Services' option on
the O

2

PDA homepage (pda.o2.co.uk) from

your PDA.

Mobile Web charges are based on the
amount of data you send and receive over
the O

2

GPRS network. This may include
charges for resent data, and additional
information required to control data flow.

To minimise costs – and maximise the speed
of data transmission – the total amount of
data carried over the network is substantially
reduced by intelligent data compression.

Some web sites may attempt to send you
information you have not requested. You can
press ‘Stop’ at the top of your screen to stop
this downloading. You can also turn off
‘cookies’ in your browser’s advanced settings
to stop unsolicited information being sent or
received while you are online.

2524

charging and data usage

Pay for what you do – not how long
it takes

Mobile Web charges are based on the amount
of data you send or receive – rather than the
amount of time you are connected. Once
you’ve downloaded a web page or an email,
you can take as long as you like to read it –
it won’t cost a penny more.

As your data usage increases you can choose a
more suitable tariff at the end of any monthly
billing period.

Use your unused MB next month

If you don’t use your inclusive MB allowance in
any single month, you can carry over to the
following month

‡

. Your rolled over allowance
will be used first before you start using the
current month’s allowance.

‡ Any surplus data allowance can only be rolled over
for one billing month.

You’re in control

There are a two ways you can monitor your
usage of Mobile Web.

Mobile Web text message.* No need to wait
until your bill arrives to tell where you are with
your free MB usage – you can find out
beforehand. We’ll alert you with a text
message when you’re close to the limit of your
inclusive monthly data allowance, and another
when you have used it all.

†

Downloads

Downloads galore! budget tools, a powerful
PowerPoint presentation viewer, an electronic
shopping list, your favourite games

Shopping

Let’s go shopping! Flowers, music, electronics,
computers, books – even cars…

Maps and travel directions

Work out the quickest route to your
destination and get a map of the tube.

Entertainment

Look for places to eat, sleep or hang out,
with CitySearch.
If you love coffee, you’ll find a site that locates
coffee shops all over the world, or use our
Starbucks store locator for something local.
Joke of the day, horoscopes or news of the
weird – something to lighten up a hard day.
Check out GameGeek for the latest on the
hottest games.

You will find the O

2

PDA homepage at

pda.o2.co.uk – start exploring now!

Mobile Web

Your mobile number: 077########
You have 4 MB free mobile web use per month
You have carried forward 1 MB free from last month
You have a total of 5 MB free to use in this month

Your Mobile Web usage

At the end of 22/04/2002
You have used 3 MB this month
You have 2 MB free usage remaining this month

*

Not available from some service providers.

†

O

2

cannot be held responsible if for any reason you
do not receive your text alert, unless as a result of our
negligence.

O2CS251 PDA 13/4/02 9:16 am Page 24

27

How much data?

Data is measured in bytes: there are 1,024
kilobytes (KB) in one Megabyte (MB).

with just 1MB of data you can, typically...

View 100 PDA formatted web pages with
images (each page assumed
10KB approximately).

View 200 handheld computer/PDA formatted
text only web pages (each page assumed
5KB approximately).

All examples of data size and usage are
estimated. Actual data used in any application
may vary significantly. All web and WAP sites
shown are given as examples only. Their use
does not signify recommendation or
authorisation of the site or of its contents, or
any association between its owners and O

2

.
Some web sites may not be configured for use
with PDAs or Pocket PCs.

26

Mobile Web users can access the Internet
from anywhere in the world where there is a
GSM network

*

, via our Mobile Web GSM
service. This facility is set up during the getting
started process, using the Mobile Web
Getting Started CD.

This GSM service has been specially optimised
for Mobile Web and is available to customers
on any O

2

Mobile Web tariff.

Standard international rates apply for calls
made from other countries. All connections
using GSM attract a per minute charge.
Standard minimum charges apply. Please visit
www.o2.co.uk/mobileweb for details of call
charges.

If you visit or call several countries frequently,
our International traveller service offers reduced
call charges for international calls made from
the UK, and calls made to and received from
the UK while abroad (including Mobile Web
access via GSM).

*

O2 are currently working towards links with overseas
networks to support an international Mobile Web
GPRS service.

accessing mobile web while abroadwhat you can do with 1MB

Approximately 10KB

Approximately 5KB

O2CS251 PDA 13/4/02 9:16 am Page 26

Additional steps to set up your
Integrated Pocket PC…

Trium Mondo

Having followed the set up instructions for
Pocket PC…

• Choose Programs from the Start menu,

then O

2

Mobile Web.

Tap Options then Advanced. Tap OK on the
pop-up warning.

• In the lower Connections box, double click

on O

2

Mobile Web.

You will see a modem device window,
tap on the drop-down menu and choose
Trium Mondo (or the appropriate modem
for your integrated PDA).

• Tap OK, then Options, then de-select

Advanced by clicking on it.

You should now be returned to the normal
O

2

Mobile Web screen.

If you reset your Pocket PC you may have
to re-run the procedure above.

If you have any difficulty installing Mobile
Web, please visit www.o2.co.uk/mobileweb
or contact your service provider.

section 5

other useful information

28

Additional steps to set up your
Pocket PC with Bluetooth…

Compaq Ipaq H3870

Having followed the set up instructions for
Pocket PC…

• Choose Programs from the Start menu,

then O

2

Mobile Web.

Tap Options then Advanced. Tap OK on the
pop-up warning.

• In the lower Connections box, double click

on O

2

Mobile Web.

• You will see a modem device window, tap

on the drop-down menu and choose
Bluetooth Dialup Modem (or the appropriate
modem for your integrated PDA).

Bluetooth connections first require you to
‘pair’ the Bluetooth devices. Refer to your
Bluetooth device manufacturer’s user guide.

•

Tap OK, then Options, then de-select

Advanced by clicking on it.

You should now be returned to the normal
O

2

Mobile Web screen.

If you have any difficulty installing Mobile
Web, please visit www.O2.co.uk/mobileweb
or contact your service provider.

Entertainment

Look for somewhere to go with films and gigs.
Use Yell’s excellent new City Guide.
Check out what’s on TV.
Get the latest celebrity news and gossip from

PeopleNews.
Joke of the day.
Games such as Thunderbirds, Star Trek,

LMA manager plus lots of other fun stuff.
Build your own WAP site straight from

your phone.

Shopping

Buy books and CDs on the move with Amazon

Messaging

Get email on your phone from O2and also
access other email services from BT Internet,
Talk 21, AOL, Freeserve and Yahoo.

Use the O

2

Instant Messenger service on your

WAP phone

Setting up your WAP services.

To set up your mobile phone to receive text­based WAP screens over GPRS, enter the
following information:

Name WAP GPRS
APN wap.o2.co.uk
Default url http://wap.o2.co.uk/
Port 9201

(or 9203 if WTLS encrypted site required)
Security Off

(or On if WTLS encrypted site required)
IP Address 193.113.200.195
Linger time 120 seconds
Username o2wap
Password password

setting up your WAP services

29

What is WAP?

WAP is a quick and easy way of accessing the
information you need, whenever you need it.
Because it’s text based, you can go straight to
the information you want.

Email, news, travel information, football scores,
WAP delivers almost anything and everything.

Buy a book. Find out what’s on at your local
cinema. Have a flutter with an online bookie.
Listen to the charts. Check train times, flight
arrivals and departures. It’s all there for you.

News

News, everything from UK to World, sports to
entertainment, business to strange.

Sports

News and scores from Sports.com and
Eurosport.

Travel and directions

Check flight arrival and departure times with
British Airways.

Check travel times including London
Underground and London Buses.

Expedia
Lastminute.com
Thomas Cook

O2CS251 PDA 13/4/02 9:16 am Page 28

linking your pda to your phone

31

To remove Mobile Web from your system,
follow the uninstall process.

Laptops:

Either...
– Click Start, Programs, O2 Mobile Web,

and choose the Uninstall option, or
– Click Start, Control Panel, Add/Remove

Programs, and select O2 Mobile Web, the
choose the remove option, or

– Re-insert the Mobile Web ‘Getting Started’
CD, choose Install, and on the next screen
choose the Remove option.

Always tick the ‘Delete Profiles’ option when
deleting the application. If you encounter any
messages such as ‘A Read only file was
detected’, always click on ‘Yes’ to delete.

Pocket PC:

Tap Start, Settings, System, Remove
Programs, then choose O2 Mobile Web,
then tap Remove.

Palm™Handhelds:

From the main screen, tap the top left of the
screen for the App Options menu.

Tap Delete, then tap O2 Mobile Web, and
tap Delete, then Yes. Tap Done to exit.

uninstalling mobile web

30

Linking your PDA to your GPRS mobile phone
is easy, but first you will need to activate your
mobile’s Infrared or Bluetooth port. To make an
infrared connection, it is essential that the
ports of your PDA and mobile phone are
accurately aligned.

Note: We have included information on the
phone models recommended for use with
Mobile Web. This information is accurate at
the time of printing, but you should refer to
www.o2.co.uk/mobileweb for the latest
information on recommended phones.

Activating your phone’s
infrared port

Infrared ports can use a significant amount
of battery power. If the infrared port on your
mobile does not de-activate automatically
(see your mobile’s user guide), we recommend
switching the port off, once you have finished
using the Mobile Web service.

Ericsson T39

• Using Menu – right key, scroll to select

screen 5 – Extras.

• Press Yes key.

• Using Menu – right key, scroll to select

option 3 – Infrared port.

• Press Yes key.

• Press Menu – right key to select the On

option.

• Press Yes key.

To de-activate, follow the instructions above,
selecting ‘Off’ instead of ‘On’.

O2CS251 PDA 13/4/02 9:16 am Page 30

3332

Nokia 6310

• Press Menu key.

• Scroll until the screen displays Infrared.

• Press Select key.

To conserve battery power, the infrared port
will de-activate itself when not in use.

Nokia 6510

• Press Menu key.

• Scroll until the screen displays Infrared.

• Press Select key.

To conserve battery power, the infrared port
will de-activate itself when not in use.

Nokia 8310

• Press Menu key.

• Scroll until the screen displays Infrared.

• Press Select key.

To conserve battery power, the infrared port
will de-activate itself when not in use.

Ericsson T68

• Press navigation key to display icons.

• Toggle navigation key: once to the right and

then downwards twice, to highlight the
Connect icon.

• Press navigation key to display the Connect

screen.

• Press navigation key to select Infrared port.

• Toggle navigation key up or down to

highlight 10 minutes, and press to select.

• Press No key twice to return to the main

screen.
To conserve battery power, the infrared port

will de-activate itself, ten minutes after data
transmission.

Ericsson R520

• Scroll to Extras and press Yes key.

• Scroll to Infrared port and press Yes key.

• Select On and press Yes key.

• To switch on automatic de-activation, select

10 minutes and press Yes key.
To de-activate, follow the instructions above

and select ‘Off’.

O2CS251 PDA 13/4/02 9:16 am Page 32

activating your phone’s bluetooth port

3534

Bluetooth connections first require you to
‘pair’ the Bluetooth devices. Refer to your
Bluetooth device manufacturer’s instructions
for detailed information.

Ericsson T39

• Using Menu – right key, scroll to select

screen 5 – Extras.

• Press Yes key.

• Using Menu – right key, scroll to select

option 5 – Bluetooth.

• Press Yes key.

• Press Discoverable.

Toconservebatterypower, Bluetooth will
de-activate itself after three minutes, if not used.

Alternatively, from the Bluetooth menu you
can select Operation Mode, and select ‘On’ to
leave Bluetooth permanently on.

To de-activate, follow the instructions above,
selecting ‘Off’ instead of ‘On’.

Ericsson T68

• Press navigation key right to display icons.

• Toggle navigation key: once to the right and

then downwards twice, to highlight the
Connect icon.

• Press navigation key to display the Connect

screen.

• Press navigation key to select Bluetooth.

• Press Discoverable,

To conserve battery power, Bluetooth will
de-activate itself after three minutes if not
used.

Alternatively, from the Bluetooth menu select
Options, Operation Mode, and then ‘On’ to
leave Bluetooth permanently on.

To de-activate, follow the instructions above,
selecting ‘Off’ instead of ‘On’.

Siemens S45

• Press Menu key and scroll until Setup

is highlighted.

• Press Select key and scroll until

Connectivity is highlighted.

• Press Select key and scroll until IrDA

is highlighted.

• Press Change key. A tick will be displayed

in the box to the left of IrDA.
To de-activate, follow the instructions above,

deleting the tick from the IrDA box by
pressing ‘Change’.

Siemens ME45

• Press Menu key and scroll until Setup

is highlighted.

• Press Select key and scroll until

Connectivity is highlighted.

• Press Select key.

• Scroll until IrDA is highlighted.

• Press Change key. A tick will be displayed

in the box to the left of IrDA.
To de-activate, follow the instructions above,

deleting the tick from the IrDA box by
pressing ‘Change’.

If you have any difficulty with infrared
activation, please refer to your handset
manufacturer’s user guide.

O2CS251 PDA 13/4/02 9:17 am Page 34

3736

Can I access my company LAN with
Mobile Web?

No, the service does not provide LAN access,
unless your company provides Internet access
to your LAN. If your company has POP3 or
IMAP4 access into your company LAN-based
email, you may be able to use Mobile Web to
access your email over the Internet. You should
ask your company IT Manager whether you
have this technology in your company.

O

2

also has a range of services that provide
email and LAN access to company systems,
including ‘Blackberry’ – a handheld device that
gives mobile access to company email and
other services. You should talk to your Service
Provider about the options available from O

2

to

access LANs on the move.
Mobile Web does enable you to have access

to Internet-based email and the full Internet
through a range of devices. You can also
choose to read and reply to work based email
offline.

Need help with Mobile Web?

If you have difficulty connecting to our Mobile
Web service, please contact your Service
Provider. Alternatively, you’ll find detailed
information on setting up your laptop and
using the Mobile Web service on our web site.

Visit: www.o2.co.uk/mobileweb

How much does it cost to send an email?

An email is charged on the basis of how much
data you send or receive. You may need to
click through a few pages to get to your
Internet based inbox, so the amount of data
(and therefore cost) will differ depending on
the nature of the pages. A typical PC-sized text
only email page should take approximately
10KB to download.

How much does it cost to look at
a web-page?

Web pages are also charged by the volume
of data you send or receive. You may need
to click through a few pages to get to the
page you want, so the amount of data
(and therefore the cost) will differ depending
on the nature of the pages. One typical PC­sized page with images should take
approximately 35KB to download.

What happens if my PDA loses all
its memory?

If, for example, your battery runs out
completely, you will have to run through the
complete set-up procedure again.

Do I need to have an Internet Service
Provider (ISP), to use Mobile Web?

Not at all. O2 is your mobile service provider –
though you may wish to continue using your
existing ISP for services such as email.

How can I update the O2Mobile Web
application when a new version
comes out?

Every 30 days your PC will automatically check
to see if a newer version, or new handset
modem drivers are available. You can choose
to run the ‘Auto Update Agent’ when it
appears, or click ‘Cancel’. If you choose to
proceed the new version or drivers will
download and install automatically when
you next ‘sync’

How is Mobile Web different from WAP?

Mobile Web gives you access to the full
Internet. Using an Internet browser, you can
view literally millions of different websites –
in full colour – on a PDA or laptop screen.
WAP screens enable you to view text-based
information, only.

How does surfing the Internet via
Mobile Web compare to using GSM?

Because Mobile Web uses our GPRS service
and advanced data compression technology,
you can expect speeds up to 5 times faster
than with GSM. With GPRS, you are only billed
for the amount of data you send and receive.
So, you pay for what you do, not the amount
of time it takes you to do it. In addition, with
GPRS, if you are online when someone calls,
your phone will still ring and you can take the
call. When you’ve finished, you’re immediately
back online.

How does surfing the Internet over
Mobile Web compare to using High
Speed Circuit Switched Data (HSCSD)?

With Mobile Web, you are only billed for the
amount of data you send and receive, not the
time it takes you. With HSCSD you are charged
for all the time you are connected. And with
HSCSD, you can’t take voice calls while you’re
online.

Why charge per MB and not per minute?

Because, this way, you’re effectively charged
for what you do, not the amount of time it
takes you to do it. After you have
downloaded a web page or email you can
take as long as you like to read it – it won’t
cost a penny more.

frequently asked questions

What is Mobile Web?

Mobile Web is a new service that enables you
to access the full Internet, on the move. You
can access any web site, including those you
currently visit on your work or home PC.
In addition, our special portal designed for
PDA users – O

2

PDA homepage – contains a

wide range of handheld PC/PDA-friendly sites.

How does Mobile Web compare to
the Internet service I get at home?

Mobile Web is very similar to the Internet
experience you get at home

†

– it’s just more
convenient. With the right devices, you can
access Mobile Web, whenever and wherever
you want.*

† compared to standard PSTN dial-up line
* subject to network coverage

How does Mobile Web work?

You can view the Internet on your handheld
PC/PDA or laptop using a GPRS device to
access the Mobile Web service. You need to
subscribe to Mobile Web, and go through a
simple once-only set up process before you can
use the service. Once you are set up, it takes
only seconds to connect to the Internet.

What is GPRS?

GPRS stands for General Packet Radio Service.
With much higher data transfer speeds than
the GSM service used for voice calls, text
messages, and WAP services, GPRS is ideal for
mobile Internet access.

O2CS251 PDA 13/4/02 9:17 am Page 36

39

Trouble using Mobile Web with
Bluetooth?

• Bluetooth devices must be ‘paired’ before

they can talk to each other. The steps for
pairing are different for each kind of Bluetooth
device – for detailed instructions, refer to your
phone or PDA user guide.

• Make sure that your mobile phone’s

Bluetooth port is activated (see pages 35), and
that the Bluetooth port on your handheld
PC/PDA is also on.

• Power off your phone, and turn it back on

again. This will let your phone reset, and may
fix the problem.

• Close all applications, then re-boot your

handheld PC/PDA, following the
manufacturer’s instructions. Note: do not
perform a full reset as this could delete all
stored information!

Trouble with Email?

• To send or receive POP3 or IMAP4 email, you

will need to have an open Mobile Web
connection, and have set up a POP3 or IMAP4
service on your handheld PC/PDA (see pages
9 - 12 for Pocket PC, or pages 19 - 20 for
Palm Handhelds).

• Your email service provider or IT department

will need to support POP3 or IMAP4 email
access. Check with them to make sure.

Still not working?

• If none of the previous steps work, try

uninstalling the Mobile Web application from
your handheld PC/PDA by following the steps
on page 30, and then reinstall.

We hope that these tips have been helpful. If,
however, you are still unable to fix your
problem, please contact your service provider.

Before you can access the Mobile Web service
from your handheld PC/PDA, you will need a
subscription.

Have you got the right devices?

• Mobile Web is not accessible from all phones

and handheld PC/PDAs. To check whether you
have a suitable phone and handheld PC/PDA,
visit www.o2.co.uk/mobileweb.

Can’t find the O2 Mobile Web application
on your PDA?

• Before you can install the O2 Mobile Web

application from the ‘Getting Started’ CD, you
must be able to ‘sync’ your handheld PC/PDA
with your PC. To set up a ‘sync’ relationship,
refer to your PDA manufacturer’s instructions.

• Before you can run a ‘sync’ session, your

PDA will need to be in its cradle, or connected
to your PC via a cable. The application will only
load after a ‘sync’ session has occurred.

• The application can be found under start,

programs, O2 Mobile Web on a Pocket PC,

and under the applications menu from home
on Palm

™

Handhelds.

Trouble using Mobile Web with Infrared?

• Make sure that your mobile phone’s infrared

port is activated (see pages 31 - 34), and that
it is aligned with the infrared port on your
handheld PC/PDA.

• Power off your phone, and turn it back on

again. This will let your phone reset, and may
fix the problem.

• Close all applications, then re-boot your

handheld PC/PDA by following the
manufacturer’s instructions. Note: do not
perform a full reset as this could delete all
stored information!

troubleshooting

38

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