O2 E173 User Manual

o2.co.uk

Telefónica UK Limite d, 260 Bath Road, Slough , Berks, SL1 4DX.
Registered in En gland and Wales No .1743099. Th at’s also the add ress for our reg istered offi ce.
All the in formation’s cor rect at the time o f going to print , Febru ary 2012. O2CN1413N 02/12.
Read our m obile broadba nd Ts & Cs at o2.co.uk/ terms.

0682

Mobile broadband user guide

E173

What’s mobile broadband?

Mobile broadband lets you use the internet when you’re out and about.
It includes connec tion to BT Openzone wifi hotspots in the UK. And you
can use ø Wifi hotspots too. Use as much as you like, no extra charge.

30 day Happiness Guarantee

We offer a 30 day Happiness Guarantee. If you’re unhappy with our
mobile broadband, we’ll refund you, just return the dongle within
30 days from when you bought it.

Getting star ted

Coverage .........................................................1

Keep your numb er safe ................................. 1

Putting in the sim............................................2

What the light on your dongle means .........3

Windows

Setting up mobile broadband ....................... 4

Mac

Setting up mobile broadband ......................14

Ways to pay and help

Pay & Go .........................................................20

Buying internet access............................... 20

Checkin g your balance and usage ...........24

Pay Monthly ...................................................24

Checkin g your bill .....................................24

Checkin g your data us age .......................25

Using mobile broadb and abroa d ................ 28

Ways to connec t to the internet .................29

Mobile bro adband ....................................29

Home wifi ..................................................31

Public wifi hotspots................................... 32

Text messages ............................................... 33

Mobile broadband not working? ............. 36

Safety information ...................................... 38

Warrant y statem ent ................................... 43

Contents

2

1

Getting started

Coverage

We want you to get the most out of your mobile broadband service.
A weak signal may mean you’re in a poor coverage area.

To check your coverage and for support, go online to
www.o2.co.uk /coveragechecker or send ‘CHECK’ followed by the
postcode where you are to 61202 from your mobile phone (e.g.
CHECK SL1 4DX).

Keep your number safe

It’s a good idea to save your mobile broadband number in your
phone’s address book. You’ll find it on the card you popped your
sim out of (and on your dispatch note, if you bought it online).
You’ll need it to use wifi or to call our customer services team
for help.

If you’re on Pay & Go, you’ll also need your number to buy data
(and a credit or debit card).

Putting in the sim

1. Hold your dongle with the ø logo facing upwards.

2. Holding the dongle firmly, use your thumb to slide the sim cover
left and lift the cover off.

3. Take the sim card that came with your pack, and slide it into the

tray with the gold chip facing down.

4. Slide the sim cover back on (it should click into place).

4

3

Windows

Setting up mobile broadband

What you need

– Windows XP (Ser vice Pack 3), Windows Vista (Service Pack 2) or
Windows 7

– Hard Disk Space: 50MB

– Internet Explorer 8.0 or higher
(we recommend you upgrade to the latest version)

– 32-bit and 64-bit full suppor t

Tip: If you are using a work’s computer you may need to speak to your

I.T. department for help with installation.

Connection Manager – Here to help

To use mobile broadband with your computer you have
to install Connec tion Manager (you’ll find it on the dongle).

Connection Manager:
– Looks af ter all your internet connections

– Automatically connects you to the fastest network available

– Connects you to public wifi hotspots through ø Wifi and

BT Openzone at no extra charge

– Helps you keep track of your data usage on the ø network

Windows

What the light on your dongle means

The light on your dongle shows you what kind of network
you’re connected to, or if there’s an available network near you.
Your dongle will automatically connect to the fastest available network.

6

5

If you have the old Connection Manager
that look s like this, you’ll need to uninstall
it before you begin. If not, go straight to step 3.

1. Uninstall Connection Manager by clicking Start > (All) Programs
> O2 > O2 Connection Manager > Uninstall and follow
the on-screen instructions.

2. Restart your computer when you’re asked to.

3. Remove the cap and plug your dongle into
a USB por t on your computer. Look for the
USB por t symbol

4. Wait a few minutes. If the AutoPlay
window pops up, click Run AUTORUN.EXE.

Tip: If it takes more than a few minutes,
do it manually by going to Start >
(My) Computer. Right click on O2 dongle
and choose (Open) Autoplay...

Connection Manager will get ready to install.
This may take a few minutes.

5. If the User Account Control message appears,
click Allow or Yes (depending on which version
of Windows you’re using).

6. You’ll see the Welcome screen. Close any other programs
you have open on your computer. Click Next.

8

7

7. Read the agreement. If you agree, tick the box.
Click Next.

8. You may be asked to uninstall a previous version of
Connection Manager. Click Next. If not go to step 11.

9 . C l i c k Uninstall.

10. You will be asked if you want to save your set tings , contacts
and text messages. If you do, click Yes.

The previous version of Connec tion Manager will now uninstall.

When it ’s finished, the window will close automatically.

10

9

11. You’ll be asked to choose either a Basic or Custom installation.
Choose Basic, then click Next.

12. You may be asked to choose the type of device you want to use.
Tick the box . Click Next. If not go to step 14.

13. You’ll be asked to choose the model of your device.
Tick the box, then click Install.

14. The sof tware will start installing. Once the installation is finished,
this pop-up will appear. Click Finish.

Important: Do not remove your dongle yet.

12

11

If you’ve already had a version of Connection Manager installed on your
computer, you may get a pop-up message asking you if you want to keep
your data from last time. If you do, click Keep It.

Connection Manager will launch automatically.
If it doesn’t, go to Start > (All) Programs > O2 > Connection Manager
> Connection Manager.

15. A window may pop up asking if you want to use the Huawei dongle.
Click Yes.

16. You will get a pop -up message telling you that Connection Manager
is automatically using your existing wifi connections. Click OK.

17. You may get a pop-up message letting you know that O2 processes
anonymous user data to help us improve Connection Manager.
Click OK.

18. Tick the relevant box (Pay Monthly or Pay & Go) and fill in your details.

Tip: If you fill in your other details we can let you know about
software updates.