O2 CONNECTION MANAGER INSTALLATION AND SET UP GUIDE

Download

O2Connection Manager

™

Quick and easy connection to the Internet

Using the O2GPRS, 3G and Wireless LAN Services

Installation and set up guide

Welcome to the O2Connection Manager. The O2Connection Manager provides you with a single, simple to use interface for connecting your laptop to mobile networks from O2.

Supported operating systems

The O2Connection Manager is designed to run on Windows®2000 and Windows XP, it will run on previous versions of Microsoft®Windows, such as Windows 98 SE or Windows NT but with reduced functionality. For full function availability please refer to the Supported Devices list at http://www.o2.co.uk/o2connectionmanager

Checklist

Please check the following:

•You are using a supported mobile and/or WLAN device. To check please refer to the Supported Devices list at http://www.o2.co.uk/o2connectionmanager

•Your O

SIM is provisioned with GPRS/3G* and/or WLAN services

•You have the latest copy of O

Connection Manager

(from CD-ROM or downloaded from http://www.o2.co.uk/o2connectionmanager)

• Do not install the manufacturer software supplied with the data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the

manager/driver software. Reboot Windows.

Note: In order to access the O

WLAN services you must have an O2SIM with an

appropriate O2voice tariff.

O2Connection Manager

™

Welcome

Gathering the required information

Installation 6

From CD 6 From web 12

Setting up your profile 13

Mobile phone 14 Wireless PC card 17 Wireless LAN 19 Email & VPN 20 Profile name 22

Creating a customised profile 23

Mobile phone 23 Wireless PC card 26 Wireless LAN 27 Email & VPN 28 APN settings 31 DNS & IP settings 31 Profile name 32

Using the Connection Manager 33

Add, edit, delete or change a profile 34 Network search 34 Usage tracking 38 The status bar 38 The quick-launch buttons 39

Troubleshooting 44

FAQs 47

Glossary 50

Contents

* Launching in the UK late 2004.

Connection type Device Action

Infrared Handset If you are using Windows 98 or Windows 98SE,

then please disable Plug and Play over Infrared. You can do this by right-clicking on the tray Infrared icon and unchecking the relevant option

Serial cable Handset Connect between handset and laptop

9-pin RS-232 port

USB cable Handset Connect between handset and laptop USB

port. If your laptop has more than one USB port we advise you to try to stick with the same one, otherwise Windows may attempt to reinstall USB drivers

Bluetooth™ Handset Install the software supplied with the

Bluetooth™ adapter. We advise you check that you have the latest Bluetooth™ drivers. Consult the manufacturer web site and follow the Support links

Tip: If you are intending to use a handset for extended periods you may wish to

consider plugging it into a mains or USB charger.

For practical purposes, we strongly advise you to install the O

Connection Manager

before travelling to a public WLAN Access Point.

Gathering the required information

Please complete the follow steps before beginning the installation:

1. If you are setting up the O

Connection Manager for GPRS or 3G networking please know your required Access Point Name (APN). If you are unsure to the Username and Password of the specific APN that you are using, please contact your normal Customer Service number as shown on your bill.

2. If you are connecting to the O

Wireless LAN service, have the mobile phone

number that you wish to register, ready.

For GPRS/3G devices, ensure SIM is inserted and handset powered on. The following table shows what you must first do if you are using a data card in your laptop:

Connection type Device Action

PC card GPRS and Do not install the manufacturer

3G data cards software supplied with the data card. If you

have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver software. Reboot Windows

PC card WLAN Unless you are using Nokia D211,

(with GPRS/3G) do not install the software supplied with this

data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver software. Reboot Windows

PC card WLAN Install the software supplied with

(without the Wireless LAN card. We advise GPRS/3G) you check that you have the latest Bluetooth™

drivers. Consult the manufacturer web site and follow the Support links

USB WLAN Install the software supplied with the Wireless

LAN USB interface. We advise you check that you have the latest Bluetooth™ drivers. Consult the manufacturer web site and follow the Support links

The following table shows what you must first do if you are using a mobile handset as a modem to connect to the Internet:

1.1 Installing from the CD

Do not install the manufacturers software supplied with the data card. If you have already done so then go to

Control panel, Add/remove software and remove the

Manager/driver software. Reboot Windows.

If you are not using in-built or plug in data card and you are intending to use Bluetooth™ then ensure the manufacturer software has been installed and the Bluetooth™ adapter is paired with the handset.

If you have a data card do not insert it into the PCMCIA slot until instructed to do so.

For integrated WiFi enabled laptops (e.g. Intel

, Centrino™), ensure WLAN is powered on and logon with Administrator rights (Windows NT4, Windows 2000 and Windows XP Pro only).

If you are using Windows 2000 or Windows XP with infrared then activate the handset infrared connection, align with laptop infrared port and allow the Windows Plug and Play process to install

Standard Modem over Infrared.

1. Insert the CD into your computer’s CD-ROM drive. O2Connection Manager should run automatically, the Home network and language screen will then be displayed.

If O

Connection Manager doesn’t run automatically, open My computer (on desktop), double click your CD-ROM drive. Once open, look for the file Run.exe, press Run and double click. This should launch the below screen for O

Connection Manager to begin installation.

Your

Home Network and Language should be detected automatically.

If not automatically detected, you can use the drop down menu to select your

Home

Network and Language.

Select

Next, to proceed.

2. O

Connection Manager will perform a System Requirements check. If all of your system requirements are met, select Next to proceed to read and accept the terms and conditions of the End-User Licence Agreement.

If all system requirements aren’t met, the Caution screen will appear. If you decide to proceed further, another screen advising you not to Install O

Connection Manager will be displayed. You can continue and will arrive at the End-User Licence Agreement. It is advisable that if all requirements aren’t met, not to proceed.

1. Installation

Once satisfied with your selection, select Next to proceed.

4. You then arrive at the

Set up type screen. You can choose between a Complete

install and Custom install.

• If this is your first time installing O

Connection Manager, you are advised to select

Complete Install. This will install all program features

• Custom install is only recommended if you are an advanced user. Here you can choose which program features you want installed and where they will be installed

3. The InstallShield Wizard will start up.

Select

Next and you will proceed to Computer Information.

Within this screen you can enter your

Username and Organisation plus there are

two other options available within this screen to select:

a. Anyone who uses this computer (all users) will automatically be selected.

This allows all users who access this computer to have the ability to use O

Connection Manager

b. Only for me. This will only allow access to the user who is installing

Connection Manager

An O2Connection Manager Installer information dialogue box will appear, asking if you would like to reboot your computer now or later, for the configuration changes made to O2Connection Manager to take effect.

If you want to continue installing O

Connection Manager and start to create your profile, re-start your computer and proceed to Section 2 Standard Settings. (The 1st time you install O2Connection Manager, you will automatically proceed through Standard Setting)

If you do not choose to continue installation, and choose to have re-booted your system at a later stage, once you re-booted proceed to Section 2 Standard Settings to complete your installation.

Note: Once you have already created a profile using O2Connection Manager, you

can choose between the following 2 options:

• Standard Settings – uses the default mobile and WLAN settings

• Customise Settings – allows you to configure the settings manually. This is only

recommended for advanced users

5. The Wizard will be ready to begin installation and you will be asked to select

Install to proceed.

If you want to change any of your selections, click Back.

If you don’t wish to Install O

Connection Manager at this time, click Cancel to

exit the Wizard.

Connection Manager will proceed to Install, and may take several minutes.

Once the InstallShield has successfully installed O

Connection Manager, you will be

required to click Finish to exit the Wizard and proceed.

1.2 Installing from the web

Unless instructed otherwise, if you already have an earlier version of O2Mobile Web software, or other dialler/manager software installed then you must de-install it completely before proceeding further. Similarly, once you have successfully installed and configured the O2Connection Manager for your devices, you should avoid installing software that may conflict i.e. other dialler software. Do not install the manufacturer software supplied with the data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver

software. Reboot Windows.

If you are not using an in-built or plug in data card and you are intending to use Bluetooth™ then ensure the manufacturer software has been installed and the Bluetooth™ adapter is paired with the handset.

If you have a data card do not insert it into the PCMCIA slot until instructed to do so.

For integrated WiFi enabled laptops (e.g. Intel

, Centrino™), ensure WLAN is powered on and logon with Administrator rights (Windows NT4, Windows 2000 and Windows XP Pro only).

If you are using Windows 2000 or Windows XP with infrared then activate handset infrared connection, align with laptop infrared port and allow the Windows Plug and Play process to install ‘Standard Modem over Infrared’.

• Launch your browser, and go to the following web site to down load the O

Connection Manager http:/www.o2.co.uk/o2connectionmanager

•You will be taken to the O

Connection Manager web page

• First you may find it useful to download the O

Connection Manager Installation

and Set up Guide by double clicking on the Download User Guide button

• Double Click on the

Download O2Connection Manager button

•You will proceed to the Install & Configure page

• Select O

Connection Manager, and save the file to your hard drive. (remember

where on the hard drive you saved the file)

• Once the file download has completed. Go to the location where you saved the

file and double click the

zipped file. Unzip the files and double click the RUN.EXE

file

•O

Connection Manager should run automatically, and the installation process

follows that for CD as described in section 1.1

You will be presented with the Create profile screen.

If you have already installed O

Connection Manager and are creating another

profile: for Custom installation go to Section 3.

Once your system has successfully rebooted, the

Create profile screen where you

choose the type of device you want to install is displayed.

You have 3 options that you can choose from:

• Mobile phone (see section 2.1) – create a profile for ‘Mobile phone only’ or ‘Mobile phone & WLAN’

•Wireless PC card (see section 2.2) – create a profile for ‘Wireless PC card’ only or ‘Wireless PC card & WLAN’

• Skip this step, I want to use only WLAN (see section 2.3) – create a profile for ‘WLAN only’

Once you have selected your choice, select and click

Next to proceed.

2. Setting up your profile

2.1.1 – Connection via infrared

For Infrared connection, you must connect your device first and let Windows Plug and Play complete it’s installation.

Align the device’s infrared port, usually located at the top or bottom edge of the device with the infrared port on your laptop.

Select

Infrared, then select Next to continue to detect the device.

Select the

Detect icon and O2Connection Manager should automatically detect your

device and populate the fields. If O2Connection Manager is unable to detect your device, the following message will be displayed:

Your phone cannot be detected. Please make sure your infrared ports are aligned

Ensure that the Infrared reception on your device is activated, and that your system can detect the device. When satisfied that this is successful, click Ye s and your device should be successfully detected, and O2Connection Manager will continue installation. If error still persists, the following message will be displayed:

The Profile Manager was either unable to detect your device, or it does not have the correct details for the device. If you have an Internet connection already, you could update the make and model details and try again. Would you like to try this now?

If you have an Internet connection select

Ye s, and update the drivers from the

O2Connection Manager web site. If you have no connection, select No, and then select Back. You can now select another means of connecting your device to O2Connection Manager.

Once device is detected successfully, select

Next to proceed to WLAN screen Section 2.3.

2.1 Mobile phone profile

The following outlines how to set up your profile for using your O2mobile phone as a modem.

Select the option for

Mobile phone and click Next to proceed.

Choose one of the following options to connect your phone to your laptop:

• Infrared

• Serial

• USB

• Bluetooth™

2.2 Laptop data card

The following outlines how to set up O2Connection Manager for use with a data card.

Note: O2Connection Manager automatically installs all drivers for listed data cards,

excluding the Nokia D211. When installing any of the listed cards, ensure you have un-installed their drivers from your laptop before installing O2Connection Manager.

When installing the Nokia D211 card, ensure that you install all its drivers and associated software from the manufacturer before installing O

Connection Manager.

Select the option for correct card and click

Next to proceed.

Use the drop down combination boxes on this screen to select:

• Make of device (Novatel Wireless etc.)

• Number of model (G201 etc.)

• Service:

• GPRS (Automatically be detected if your card only supports GPRS)

• If your card supports GPRS and 3G you can choose from:

– 2G Only – 3G Only

3G Preferred is the default that allows the device to auto-switch between GPRS and 3G.

2.1.2 – Connection via serial (serial/USB)

Connect your adapter to any available Serial or USB port. Ensure that your device is connected to the adapter. Select Serial, then select Next to continue to detect the device.

Select the

Detect icon and O2Connection Manager should automatically detect your

device and populate the fields. If O2Connection Manager is unable to detect your device, the following message will be displayed:

Your phone cannot be detected. Please check all devices and try again

Ensure that your adapter is inserted into the available Serial or USB port and your device is also attached. Ensure that your system can detect the device. When satisfied that this is successful, click Yes and your device should be successfully detected, and O2Connection Manager will continue installation. If error still persists, the following message will be displayed:

If you have an Internet connection select

Ye s, and update the drivers from the

O2Connection Manager web site. If you have no connection, select No, and then select Back. You can now select another means of connecting your device to O2Connection Manager.

Once device is detected successfully, select

Next to proceed to WLAN screen (section 2.3).

2.1.3 Connection via Bluetooth™

• Ensure you have created a bond between your phone and laptop before configuring O2Connection Manager. You should use the Serial Port Profile, and choose automatic connection, if supported by your Bluetooth software

• When you select the Bluetooth as the modem, a dialog box will be displayed asking which Bluetooth COM port you wish to use. The default for most systems is COM6; but this may vary

• Bluetooth support is dependent on Operating System and the vendor of your Bluetooth accessory. You should always use the most up to date system drivers (consult the website of the Bluetooth accessory vendor)

• Please note that 3COM Bluetooth equipment is not compatible with O

Connection Manager

2.3 Wireless LAN

This option will allow you to set up the O2Connection Manager for Wireless LAN services.

Please note that you will need to contact your service provider to have the O

WLAN

service activated on your tariff. Please call the number on your bill.

Note: When setting up O2Connection Manager for Wireless LAN, ensure that all

drivers and associated software for the Wireless Card you are using are installed prior to installing O2Connection Manager.

You will be presented with the Wireless LAN Screen.

Connection Manager will automatically detect your WLAN card or in built Wifi

modem. If not detected by O2Connection Manager, select Browse and O

Connection Manager will search through your system to detect your WLAN card.

If O

Connection Manager doesn’t detect your WLAN card, ensure that you have the drivers and software for the Wireless Card you are using installed. Check that your system can detect the device. When satisfied that this is successful, select Browse and O2Connection Manager should detect your device. If unable to detect, please contact your normal Customer Service number as shown on your bill.

Enter your mobile phone number with country code in the available boxes

e.g.

44 7850777777

44 is the country code and the remaining digits are the mobile number (omitting the leading zero).

When all of the above is completed, select

Next to proceed.

Select Next and the O2Connection Manager will begin to detect and install your device.

Yo u will be requested to insert your device (the data card). If the card is already inserted, O

Connection Manager will automatically continue installing the drivers.

If O

Connection Manager is unable to detect your device, the following message

will be displayed:

Driver Installation failed. Please check all devices and try again

Ensure that your card is inserted into your PC Card slot. Check that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2Connection Manager will continue installation. If error still persists, please contact your normal Customer Service number as shown on your bill.

Once device is detected successfully, O

Connection Manager will proceed to the

Wireless LAN screen (section 2.3).

2.4 Email & VPN set up

This screen will allow you to configure your profile for email or VPN, or email and VPN, if your company uses a VPN to allow you to connect into the corporate LAN.

There are four options to select to configure your email:

• Microsoft Outlook

• Microsoft Outlook Express

• Other

• None (select this if you don’t want to configure your profile for email)

To configure your VPN to work with O

Connection Manager proceed to section 2.4.3.

If you select

None, and don’t use a VPN, or do not wish to configure O2Connection

Manager to use your VPN program, select Next to proceed.

2.4.1 Outlook/Outlook Express

Selecting this will enable you to configure your email for Outlook/Outlook Express. Once selected, you will see the option for I want to configure my Email program enabled. You have two options to select from.

• This option can be left unchecked, as O

Connection Manager will automatically detect your Outlook/Outlook Express email account. If you do not wish to configure O2Connection Manager to use your VPN program, select Next to proceed. If you want to configure O2Connection Manager to use your VPN program, go to Section 2.4.3

• If you have multiple Microsoft Outlook or Microsoft Outlook Express email accounts and you want to configure O2Connection Manager to use a specific account, then check this box. (If you want to configure O2Connection Manager for VPN see Section 2.4.3 before continuing)

You will be presented with a screen where you are required to provide your email settings.

Email Address: YourEmail@YourDomain.com

Username: Your Username

Password: Your Password

Incoming (POP) Server: Email Server name

Outgoing (SMTP) Server: Email Server name

Full Name: Your Name

Refer to section 3.4.1 for common email settings. When completed, select

to proceed.

2.4.2 Other

This will enable you to set up O2Connection Manager for web based email or other email clients configured on your system.

•To set up O

Connection Manager for web mail, enter the specific URL in the box

enabled when selecting Other

•To set up O

Connection Manager for email clients configured on your system, select Enabled Browse function across from other, and search for the email executable.

If you do not wish to configure O

Connection Manager to use your VPN program,

select Next to proceed.

2.4.3 VPN

Selecting VPN will enable you to configure your VPN program to function with O

Connection Manager. Once selected, the Browse function will be enabled. Search your system until you locate the VPN executable. Once selected, select Next to proceed.

2.5 Profile name

You will now be presented with the Profile you have created, and have the option to enter a name to distinguish this profile. When completed, select Finish.

Congratulations! Your O

Connection Manager is now installed and ready to use.

It starts automatically.

If you wish to create another profile to specifically meet your needs. You will be presented with the Create Profile screen If you have already installed O2Connection Manager and are creating another profile:

For Customised installation proceed with this section, for a Standard installation go to section 2.

Highlight Customise settings and click

Next.

Once you have selected your choice, select and click

Next to proceed.

3.1 Mobile phone profile

The following outlines how to set up your mobile phone as a modem. Select the option for Mobile phone and click Next to proceed.

Use the drop down combo boxes on this screen to select:

• Make of device (Nokia etc.)

• Number of model (6310, 6310i etc.)

• Connection via Infrared, Serial or Bluetooth™

3 Creating a customised profile

Ensure that the Infrared reception on your device is activated, and that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2Connection Manager will continue installation. If error still persists, please contact your normal Customer Service number as shown on your bill.

Once the device is detected successfully, O

Connection Manager will proceed to

WLAN screen.

3.1.2 Connection via serial (serial/USB)

Connect your adapter to any available Serial or USB port. Ensure that your device is connected to the adapter. Select Serial for Connect via Serial.

Your Service will default to GPRS. This is correct, and does not have to be changed. Click

Next, and O2Connection Manager will proceed to detect your device.

If O

Connection Manager is unable to detect your device, the following message

will be displayed:

Driver Installation failed. Please check all devices and try again

Ensure that your adapter is inserted into the available Serial or USB port and your device is also attached. Check that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2Connection Manager will continue installation. If error still persists, please contact your normal customer services number as shown on your bill.

Once device is detected successfully, O

Connection Manager will proceed to

WLAN screen.

3.1.3 Connection via Bluetooth™

• Ensure you have created a bond between your phone and laptop before configuring OCM. You should use the Serial Port Profile, and choose automatic connection, if supported by your Bluetooth software

• When you select the Bluetooth as the modem, a dialog box will be displayed asking which Bluetooth COM port you wish to use. The default for most systems is COM6; but this may vary

• Bluetooth support is dependant on Operating System and the vendor of your Bluetooth accessory. You should always use the most up to date system drivers (consult the website of the Bluetooth accessory vendor)

• Please note that 3COM Bluetooth equipment is not compatible with O

Connection Manager

You have 3 options that you can choose from:

1. Mobile Phone – create a profile for Mobile Phone only or Mobile Phone & WLAN.

2. Wireless PC Card (see section 3.2) – create a profile for Wireless PC Card only or Wireless PC Card & WLAN.

3. Skip this step, I want to use only WLAN (see section 3.3) – create a Profile for WLAN only.

3.1.1 Connection via infrared

For Infrared connection, you must connect your device first and let Windows Plug and Play complete it’s installation.

Align the device’s infrared port, usually located at the top or bottom edge of the device with the infrared port on your laptop. Select

Infrared for Connect via infrared.

Your Service will default to GPRS. This is correct, and does not have to be changed. Click

Next, and O2Connection Manager will proceed to detect your device.

If O

Connection Manager is unable to detect your device, the following message

will be displayed:

Driver Installation failed. Please check all devices and try again

3.3 Wireless LAN

This option will allow you to set up the O2Connection Manager for Wireless LAN services.

Please note that you will need to contact your service provider to have the O

WLAN service activated on your tariff. Please call the normal Customer Service number on your bill.

Note: When setting up O2Connection Manager for Wireless LAN, ensure that all

drivers and associated software for the Wireless Card you are using are installed prior to installing O2Connection Manager.

You will be presented with the WLAN Screen. O

Connection Manager will

automatically detect your WLAN card or in-built Wifi modem. If not detected by O

Connection Manager, select Browse and O2Connection Manager will search through your system to detect your WLAN card.

If O

Enter your mobile phone number with country code in the available boxes

e.g.

44 7850342523.

When all of the above is completed, select

Next to proceed.

3.2 Wireless PC card

This following outlines how to set up O2Connection Manager for use with a data card.

Note: O2Connection Manager automatically installs all drivers for listed data cards,

excluding the Nokia D211. When installing any of the listed Wireless PC Cards, ensure you have un-installed their drivers from your laptop before installing O2Connection Manager. When installing the Nokia D211 card, ensure that you install all its drivers and associated software before installing O2Connection Manager.

Select the option for Wireless PC Card and click Next to proceed.

Use the drop down combo boxes on this screen to select:

• Make of phone (Novatel Wireless etc.)

• Model of phone (G201 etc.)

• Service

• GPRS (will automatically be detected if your card only supports this)

• If your card supports GPRS and 3G you can choose from:

– 2G Only

– 3G Only

3G Preferred is the default that allows the device to auto-switch between GPRS and 3G.

Select

Next and the O2Connection Manager will begin detecting and installing

your device.

Yo u will be requested to insert your device (Wireless PC Card). If Card is already inserted, O

Connection Manager will automatically continue installing the drivers.

If O

Connection Manager is unable to detect your device, the following message will be displayed (this can happen with older machines with slower processors and hard drives, when first installing drivers. If this occurs, try again):

Driver Installation failed. Please check all devices and try again

Once device is detected successfully, O

Connection Manager will proceed to

WLAN screen.

3.4 Email & VPN set up

This screen will allow you to configure your profile for email or VPN, or email and VPN.

There are 4 options to select from for email:

• Microsoft Outlook

• Microsoft Outlook Express

• Other

• None (select this if you don’t want to configure your profile for email)

To configure your VPN to work with O

Connection Manager proceed to section 3.4.3.

If you select

None, and don’t have VPN, or do not wish to configure O2Connection

Manager to use your VPN program, select Next to proceed.

3.4.1 Outlook/Outlook Express

Selecting this will enable you to configure your email for Outlook/Outlook Express. Once selected, you will see the option for

I want to configure my Email program

enabled. You have 2 options to select from.

1. This option can be left unselected, as O

Connection Manager will automatically detect your Microsoft Outlook/Microsoft Outlook Express email account. If you do not wish to configure O2Connection Manager to use your VPN program, select Next to proceed (go to section 3.5). If you want to configure O2Connection Manager to use your VPN program, go to section 3.4.3.

2. If you have multiple Microsoft Outlook or Microsoft Outlook Express email accounts and you want to configure O

Connection Manager to use a specific account, then check this box (if you want to configure O2Connection Manager for VPN see section 3.4.3 before continuing).

You will be presented with a screen where you are required to provide your email settings.

Email Address: YourEmail@YourDomain.com

Username: Your Username

Password: Your Password

Incoming (POP) Server: Email Server name

Outgoing (SMTP) Server: Email Server name

Full Name: Your Name

These are some of the most popular email providers in the UK and their settings for your information.

When completed, select Next to proceed.

3.5 Access Point Name (APN) settings

This screen enables you to configure your APN settings. Enter the details of the APN you wish to use (e.g. mobile.o2.co.uk…), enter the Username and Password. If you are unsure to the Username and Password of the specific APN that you are using. Please contact your normal Customer Service number as shown on your bill.

Select

Use authentication for O2Connection Manager to remember your

Username and Password. To be prompted for your Username and Password, select Prompt for credentials.

Homepage, allows you to enter a specific URL. Type in the URL you wish to use as your default Internet homepage. You can choose to leave this box blank, and O

Connection

Manager will automatically detect your systems homepage when connected.

If you check Default Connection, O

Connection Manager will automatically become

your default connection when connecting to the Internet.

3.6 Domain Name Server (DNS) & Internet Protocol (IP) settings

Sometimes you may want to override the default DNS settings on your computer so you can specify which DNS server is used, or which IP address should be used for a particular domain. There are a few options you can choose:

1. Use your default DNS & IP settings. Leave the following options checked:

Use

automatic DNS and IP address assigned by server. These will automatically detect

your settings. Select Next to proceed.

2. Specify the DNS & IP address to be used:

• Deselect

Use automatic DNS. You will need to know the IP address of the DNS

to use – if you don't know this you'll need to ask your system administrator or Internet Service Provider

• Deselect

IP address. Enter the specific IP address of the system you are required

to access

3. If your Operating System is Windows 98, specify Wins server to be used:

• Select

Use Wins server and enter the IP address of the server – if you don't

know this you'll need to ask your system administrator or ISP

Select

Next to continue when you have configured the settings, as you require.

3.4.2 Other

This will enable you to set up O2Connection Manager for Web based email or other email clients configured on your system.

•To set up O

Connection Manager for Web mail, enter the specific URL in the box

enabled when selecting Other

•To set up O

Connection Manager for email clients configured on your system,

select Enabled Browse across from other, and search for the email executable

If you do not wish to configure O

Connection Manager to use your VPN program,

select Next to proceed.

3.4.3 VPN

Selecting VPN will enable you to configure your VPN program to function with O

Connection Manager. Once selected, the Browse will be enabled. Search your system until you locate the VPN executable. Once selected, select Next to proceed.

3.7 Profile name

You will now be presented with the profile you have created, and have the option to enter a name to distinguish this profile.

When completed, select Finish.

Congratulations! O

Connection Manager is now installed, and ready to use.

It starts automatically.

This screen allows you to control the device profile, and your connection to Wireless LAN, or GPRS/3G. There is also a representation of the local signal strength, from 1–5 bars. Five bars represents the best signal strength, with 1 indicating weak coverage.

If you have a Wireless LAN card on your laptop, then O

Connection Manager will be

able to control the card when it is running.

When you see this dialog O

Connection Manager is controlling your Wireless

LAN card.

To connect to your network, for example O

Mobile Web, choose which connection to use (Wireless LAN or 3G/GPRS) and select Connect. You will connect to mobile web, and usage statistics will start being tracked (see next section).

If connecting to WLAN, you will receive an inbound automated call on your O

mobile phone. To start using the service press 1 and await confirmation before hanging up. You will be connected to the Internet in seconds.

4. Using the Connection Manager

Add, edit, delete or change profile Network search

4.2.2 Wireless LAN

Your Wireless LAN card needs to be switched on for network detection to work. A list of available Wireless LAN networks will be displayed – but only those that are set up to broadcast their availability (this policy is set by the owner/administrator of the Wireless LAN access point). If a visible Access Point is in range, the signal strength will be displayed. There are three types of network defined for O2Connection Manager:

O2networks

These are public ‘hotspots’, available as a service from O2. You need an account with O2and a subscription to the Wireless LAN service to connect to these networks.

My networks

These are Access Points that have been manually set up by you, for use with O2Connection Manager (such as your home or office WLAN).

Other networks

These are other networks that the O2Connection Manager has detected. These may have their own connection and charging arrangements.

Adding an access point (wireless network or hotspot)

On the right-hand side of the screen there are five buttons listed:

Search, Add,

Edit, Delete and Hotspots. By using the Search button you can search again for

any WLAN network near you. The Add button lets you manually add an existing WLAN network.

Once you have manually added a WLAN network, use the

Edit button to change the

settings if needed. You can also delete any network you have added manually with the Delete button. The Hotspots button takes you to the Hotspots screen, where you can search the v Connection Manager database for public WLAN hotspots.

4.1 Add, edit, delete or change a profile

Selecting Add will take you through the device set up process (section 3).

Edit allows you to modify an existing connection profile, and add/remove the quickstart buttons, or the connection method to the device (e.g. Bluetooth™ to Infrared).

4.2 Network search

To initiate a search for available networks click the Networks button as shown above and then click Search.

4.2.1 GPRS/3G

After a minute or so, a list of all available operators will be displayed and your ability to connect to them. Choose which one you wish to use, and select OK. Your device will be swapped to the network you choose.

An operator whose status comes up as (Not allowed) is not available to connect to – that operator is refusing to connect the SIM.

Security settings (WEP)

If the network has any security measures enabled, you can set them here. The O

Connection Manager supports the Wired Equivalency Privacy (WEP) and 802.1x protocols. You can also specify the username and password you need to use here.

The 802.1x protocol is only available if your WLAN card supports it.

IP settings

Most WLAN networks have Automatic IP/DNS support enabled, but for some you will need to specify static IP and DNS addresses. You should be able to obtain these settings from the network administrator of the network you are trying to connect to.

General settings

To add a WLAN connection you must specify its display name and SSID. All other options are optional.

Display name: This is the name of the WLAN connection you are trying to add

SSID: SSID stands for Service Set Identifier and is a bit of code that identifies a WLAN

network. All computers in a WLAN need to use the same SSID

Non broadcast SSID: If this option is on, it means that the network does not announce itself on WLAN searches.

Disable proxy settings during WLAN authentication: When you have trouble authenticating yourself when connecting to a network, you can chose to disable your web browser’s proxy settings.

Disable Javascript during WLAN authentication: You can also choose to disable Javascript if you still have trouble authenticating yourself.

Peer to Peer (Ad-hoc) mode: This mode is a method for wireless devices to directly communicate with each other. Operating in ad-hoc mode allows wireless devices within range of each other to discover and communicate in peer-to-peer fashion without involving central access points.

4.5 The quick launch buttons

4.5.1 SMS, send and receive text messages

This allows you to send and receive text messages using your phone or data card, direct from your laptop. Clicking on the To button will bring up your contacts, or you can send to a number directly. There is no real limit to the message length, but a single text message has a limit of 160 characters.

The option you are in will be highlighted – for example, on the left hand side of the screen Compose is in bold, indicating you are in the compose screen.

Inbox: The SMS messages held locally on your machine

Outbox: Text messages queued to be sent

Sent: Sent messages

Deleted: Messages ready for deletion. Select

Clear to remove

these messages from your machine

Settings: These are taken directly from your SIM

4.3 Usage tracking

Every time you connect to a network, your usage will be tracked for your convenience. The actual usage during the session is updated once you disconnect, and added to your cumulative total.

4.4 The status bar

The O2Connection Manager status bar displays:

• Connection State of the device – connected to your laptop, if you are connected to a network etc.

• Phone battery strength – some mobile phones support this feature, to confirm please check the devices matrix at www.o2.co.uk/o2connectionmanager

Please note the usage shown is indicative only.

Import/Export

You can Import contacts from a CSV file, the SIM Card, the Device or Microsoft Outlook into the O2Connection Manager.

4.5.2 Email

Activates the email program you chose at initial set up. You can change the application that is activated by changing the settings (see below).

4.5.3 Internet

Activates your Internet browser. The default is Microsoft Internet Explorer, installed with all versions of Microsoft Windows. You can change this setting to the browser of your choice by changing the settings (see below).

4.5.4 Hotspots

Activates the searchable O2hotspot directory. This is list is updated every time you connect to the Internet from O2Connection Manager, and lists all the locations where O2has a Wireless LAN hotspot for you to use.

O2Connection Manager contacts

Adding a contact

This allows you to manually create your own contacts in O2Connection Manager.

Editing a contact

This allows you to edit the details held for the contact.

Deleting a contact

Select Delete to remove the contact from O2Connection Manager.

This screen allows you to enable/disable control of your Wireless LAN card by O

Connection Manager. Or you can choose a different Wireless LAN card (if you have more than one).

You can also add, edit or delete the mobile phone number you registered for the O

Wireless LAN service.

You can also change which Email application or Browser is activated.

The VPN client that is activated can also be charged here.

4.5.6 Help

Here you will find the Installation and user Guide

4.6 Updates

Update server

When you launch O2Connection Manager a dialogue box may appear telling you that there are new updates available for O2Connection Manager. You have the option to connect to the web site and download new updates. You can also select to be reminded about updates weekly or monthly.

4.5.5 Settings

This section allows you to customise the look and feel, and settings of O2Connection Manager for use with your device.

This screen allows you to enable PIN1 and PIN2 on the SIM. Follow the onscreen prompts to enable, disable or change your PIN.

This screen displays information about data cards only; it is not used for Mobile Phones.

It also allows you to change the frequency bands you are using when you are roaming, or set this to Automatic and let your card handle the switchover.

Symptom Action

Unable to detect If using Bluetooth™: and/or install device • Ensure Bluetooth manager is configured to disable

PIN (trusted, bonded pair) and to be automatically active (as opposed to manual)

•Try reconfiguring the Bluetoot manager virtual COM port to a different value (6 or 7)

• If the above doesn’t resolve the problem, you should de-install any previously detected and installed device from within Connection Manager and Control Panel Modems applet, then try again

No O

network • Check you are in an area of coverage

displayed

• For WLAN you can use the hotspot list to identify establishments providing O

WLAN coverage

If data card:

• Check SIM is properly inserted

• If PIN enabled, correct PIN entered at prompt

• External indicator shows registered on network (usually green or blue flashing)

GPRS/3G • Check the SIM is GPRS/3G enabled connection fail

• Check Connection Manager displays a valid network and signal strength before clicking the ‘Connect’ button. If you have just activated/powered-on the device then you may need to wait up to a minute for the device to register on the network

• For handset, check the battery has not gone flat

• For Novatel U530™ data card, check you have configured the service type to match your subscription, i.e. ‘3G Only’, ‘GPRS Only’ or ‘3G Preferred’. If unsure, select ‘3G Preferred’

Symptom Action

Unable to install • For Windows NT4, 2000 and XP Pro, you must O2Connection have Administrator rights to both install and Manager software run O2Connection Manager

• Check your laptop meets the minimum requirements. You must have Internet Explorer 5.5 or later installed, even if you prefer to use a different browser

Unable to detect

If using handset:

and/or install device • Check you have chosen the correct connection type

• For infrared, check handset infrared has not de-activated through being idle for too long

• For Windows 98/98SE and infrared, check ‘Plug and Play installation over Infrared’ is disabled

• For Windows 2000 and infrared, you must have either SP3 or Ircomm utility installed to support handset dial-up networking

If using data card:

• Check the card has been inserted within 30 seconds of being prompted

• If you have previously uninstalled data card manufacturer manager software or drivers, then you may have to manually uninstall all traces of such driver software

• If this fails, then remove drivers from Modem Control Applet, delete O

Connection Manager data card profile,

then reboot. Detect and install data card

5. Troubleshooting

What information do I need for setting up my Mobile Web connection?

Create a new profile as described in section 3 and enter the following information:

• Enter

mobile.o2.co.uk as the APN

• Enter

faster as the username

• Enter

password as the password

• Leave the other fields unchanged

What information do I need for setting up my Mobile Web VPN connection?

Create a new profile as described in section 3 and enter the following information:

• Enter

vpn.o2.co.uk as the APN

• Enter

o2web as the username

• Enter

password as the password

• Leave the other fields unchanged

What settings do I need for my corporate (work) network?

These will be supplied to you by your IT Manager or support staff.

How do I send mails using my existing mail account from an O

Wireless LAN hotspot?

Note: this only applies to (typically) small businesses who may use an email

client to access public email accounts via POP3. This does not affect people who use public emails accounts via webmail or users that use a VPN client to access email. You should also be aware that WLAN does not have the same built-in security as GPRS and 3G. The vast majority of companies that use private and public WLAN deploy a VPN solution, to provide comparable (or better) encryption of the air interface than the mobile network.

6. FAQs

Symptom Action

GPRS/3G • Check any SMS dialogue window is acknowledged connection takes and/or closed a long time

Unable to browse • Create a new profile using ‘Advanced Settings’ and enter when using Ericsson DNS addresses: T39 or T65 handsets 193.113.200.200

193.113.200.201

Connection • Check you are using the correct profile Manager displays • This can happen if the profile you created was ‘Invalid code’ errors for a different device model

WLAN • For integrated WiFi (e.g. Centrino™), check WLAN authentication fail is powered on (there is usually a switch located towards

the front of the laptop). Check also it has not been permanently disabled (consult Windows and/or laptop user documentation)

• Check your O

SIM is WLAN enabled

• Check the SIM is installed in a voice-compatible handset. We do not recommend the use of a handset connected to a laptop, as you will be required to answer the call and reply using the keypad within a minute of initiating a WLAN connection

• Check you have GSM coverage on your O

mobile!

• Check you are not on a call on your mobile

• Check the mobile number entered in O

Connection Manager is in the correct format. For O2UK subscribers this is typically in the form: 44 7731123123.

You should not enter the plus symbol, nor the leading zero

How do I add WLAN to my computer?

You can use either an external (USB) adapter or an internal (PCMCIA) WLAN card.

Will my microwave oven or cordless phone interfere with my WLAN network?

Microwave ovens and many cordless phones operate in the 2.4 GHz spectrum, the same radio spectrum used by 802.11b WLAN wireless networks. That means they can cause interference – but in most instances this will just slow down the WLAN connection; it won't stop transmission or break the connection.

Mobile Web users use the O

mail system (using the settings ‘smtp.o2.co.uk’ for sending POP3/IMAP4 email from a variety of different email providers. This is because many Internet service providers block outgoing email for anyone that isn't using their own ISP as an Internet connection. This is for security and as an anti-spam measure. However, WLAN users can follow the process below in order to use the O2SMTP server (smtp.o2.co.uk).

You need to register on the O

web site (if have not already done so) and

secondly configuring 'Secure SMTP' in your email settings. Here is how to do this:

To r egister an O2portal account

• Go to www.o2.co.uk

• Click the option to Register near the top left corner

• Now follow the screens to register your portal account

• When finished you will have your own portal account and a password

To set up Secure SMTP in Outlook 2002

• Open Outlook on your laptop

• Click

Tools

• Click Email accounts

• Choose View or change and existing email account and click Next

• Highlight your email account and click Change

• Click More settings

• Click the Outgoing server tab

• Put a tick against

My outgoing server (SMTP) requires authentication

• Click Log on using

• In the Username field enter your O2portal account plus realm (e.g.

username@o2.co.uk)

• In the Password field enter your O

portal account password

• Click

• Click Next

• Click Finish

Note

: Any outgoing email is sent with your normal email address set up in your

client, not the O

portal account address

DNS

A program that translates URLs to IP addresses by accessing a database maintained on a collection of Internet servers. A DNS server converts a name like mywebsite.com to a series of numbers like 107.22.55.26. Every web site has its own specific IP address on the Internet.

Encryption key

An alphanumeric (letters and/or numbers) series that enables data to be encrypted and then decrypted so it can be safely shared among members of a network. WEP uses an encryption key that automatically encrypts outgoing wireless data. On the receiving side, the same encryption key enables the computer to automatically decrypt the information so it can be read.

ESSID

The identifying name of an 802.11 wireless network. When you specify your correct ESSID in your client set up you ensure that you connect to your wireless network rather than another network in range. (See SSID.) The ESSID can be called by different terms, such as Network Name, Preferred Network, SSID or Wireless LAN Service Area.

Firewall

A system that secures a network and prevents access by unauthorized users. Firewalls can be software, hardware or a combination of both. Firewalls can prevent unrestricted access into a network, as well as restrict data from flowing out of a network.

Gateway

In the wireless world, a gateway is an access point with additional software capabilities such as providing NAT and DHCP. Gateways may also provide VPN support, roaming, firewalls, various levels of security, etc.

General Packet Radio Service (GPRS)

A technology that allows mobile phone networks to send and receive large amounts of data to and from wireless devices.

Access point (AP)

A wireless LAN transceiver or ‘base station’ that can connect a wired LAN to one or many wireless devices.

Ad-Hoc mode

A client setting that provides independent peer-to-peer connectivity in a wireless LAN. An alternative set-up is one where PCs communicate with each other through an AP. See access point and Infrastructure mode.

Access Point Node (APN)

For your device to connect over GPRS, you'll need to tell the phone which APN (Access Point Node) to use. The APNs for O2‘s mobile web services are pre programmed into the standard setting on your O2Connection Manager.

Bandwidth

The amount of transmission capacity that is available on a network at any point in time.

Bits per second (bps)

A measure of data transmission speed over communication lines based on the number of bits that can be sent or received per second.

Bluetooth™

A technology specification for linking portable computers, personal digital assistants (PDAs) and mobile phones for short-range transmission of voice and data across a global radio frequency band without the need for cables or wires.

CSMA-CA

CSMA/CA is the principle medium access method employed by IEEE 802.11 WLANs. It is a "listen before talk": method of minimizing (but not eliminating) collisions caused by simultaneous transmission by multiple radios.

DHCP

A utility that enables a server to dynamically assign IP addresses from a predefined list and limit their time of use so that they can be reassigned. Without DHCP, an IT Manager would have to manually enter in all the IP addresses of all the computers on the network. When DHCP is used, whenever a computer logs onto the network, it automatically gets an IP address assigned to it.

7. Glossary

HotSpot

A place where you can access Wi-Fi service. HotSpots can be inside a coffeeshop, airport lounge, train station, convention center, hotel or any other public meeting area. Corporations and campuses are also implementing HotSpots to provide wireless Internet access to their visitors and guests. In some parts of the world, HotSpots are known as CoolSpots.

IEEE802.11

A set of specifications for LANs from The Institute of Electrical and Electronics Engineers (IEEE). Most wired networks conform to 802.3, the specification for CSMA/CD based Ethernet networks or 802.5, the specification for token ring networks. 802.11 defines the standard for wireless LANs encompassing three incompatible (non-interoperable) technologies: Frequency Hopping Spread Spectrum (FHSS), Direct Sequence Spread Spectrum (DSSS) and Infrared. WECA’s focus is on 802.11b, an 11 Mbps high-rate DSSS standard for wireless networks.

A set of rules used to send and receive messages at the Internet address level.

IP address

A 32-bit number that identifies each sender or receiver of information that is sent across the Internet. An IP address has two parts: an identifier of a particular network on the Internet and an identifier of the particular device (which can be a server or a workstation) within that network.

IPX-SPX

IPX, short for Internetwork Packet Exchange, a networking protocol used by the Novell NetWare operating systems.

LAN

A system of connecting PCs and other devices within the same physical proximity for sharing resources such as an Internet connections, printers, files and drives. When Wi-Fi is used to connect the devices, the system is known as a wireless LAN or WLAN.

MAC

Every wireless 802.11 device has its own specific MAC address hard-coded into it. This unique identifier can be used to provide security for wireless networks. When a network uses a MAC table, only the 802.11 radios that have had their MAC addresses added to that network's MAC table will be able to get onto the network.

Network name (or SSID)

Identifies the wireless network for all the shared components. During the installation process for most wireless networks, you need to enter the network name or SSID. Different network names are used when setting up your individual computer, wired network or workgroup.

PCMCIA

Expansion cards now referred to as ‘PC Cards’ were originally called ‘PCMCIA Cards’ because they met the standards created by the Personal Computer Memory Card International Association.

PDA

Smaller than laptop computers but with many of the same computing and communication capabilities,

Peer-to-peer network

A wireless or wired computer network that has no server or central hub or router. All the networked PCs are equally able to act as a network server or client, and each client computer can talk to all the other wireless computers without having to go through an access point or hub. However, since there is no central base station to monitor traffic or provide Internet access, the various signals can collide with each other, reducing overall performance.

Plug and Play

A computer system feature that provides for automatic configuration of add-ons and peripheral devices such as wireless PC Cards, printers, scanners and multimedia devices.

Proxy server

Used in larger companies and organizations to improve network operations and security, a proxy server is able to prevent direct communication between two or more networks. The proxy server forwards allowable data requests to remote servers and/or responds to data requests directly from stored remote server data.

USB

A high-speed bidirectional serial connection between a PC and a peripheral that transmits data at the rate of 12 megabits per second. The new USB 2.0 specification provides a data rate of up to 480 Mbps, compared to standard USB at 12 Mbps.

VPN

A type of technology designed to increase the security of information transferred over the Internet. VPN can work with either wired or wireless networks, as well as with dial-up connections over POTS. VPN creates a private encrypted tunnel from the end user's computer, through the local wireless network, through the Internet, all the way to the corporate servers and database.

WAN

A communication system of connecting PCs and other computing devices across a large local, regional, national or international geographic area. Also used to distinguish between phone-based data networks and Wi-Fi. Phone networks are considered WANs and Wi-Fi networks are considered Wireless Local Area Networks (WLANs).

WEP

Basic wireless security provided by Wi-Fi. In some instances, WEP may be all a home or small-business user needs to protect wireless data. WEP is available in 40-bit (also called 64-bit), or in 108-bit (also called 128-bit) encryption modes.

Wi-Fi

An interoperability certification for wireless local area network (LAN) products based on the Institute of Electrical and Electronics Engineers (IEEE)

802.11 standard.

Wireless LAN (WLAN)

A type of local-area network that uses high-frequency radio waves rather than wires to communicate between nodes.

WPA-Enterprise

Stands for Wi-Fi Protected Access™ – Enterprise. It is Wi-Fi’s encryption method that protects unauthorized network access by verifying network users through a server.

Range

How far will your wireless network stretch? Most Wi-Fi systems will provide a range of a hundred feet or more. Depending on the environment and the type of antenna used, Wi-Fi signals can have a range of up to mile but as little as 10metres.

SSID

A 32-character unique identifier attached to the header of packets sent over a WLAN that acts as a password when a mobile device tries to connect to the BSS. (Also called ESSID.) The SSID differentiates one WLAN from another, so all access points and all devices attempting to connect to a specific WLAN must use the same SSID. A device will not be permitted to join the BSS unless it can provide the unique SSID. Because an SSID can be sniffed in plain text from a packet, it does not supply any security to the network. An SSID is also referred to as a Network Name because essentially it is a name that identifies a wireless network.

SSL

Commonly used encryption scheme used by many online retail and banking sites to protect the financial integrity of transactions. When an SSL session begins, the server sends its public key to the browser. The browser then sends a randomly generated secret key back to the server in order to have a secret key exchange for that session

TCP

A protocol used along with the Internet Protocol (IP) to send data in the form of individual units (called packets) between computers over the Internet. While IP takes care of handling the actual delivery of the data, TCP takes care of keeping track of the packets that a message is divided into for efficient routing through the Internet.

TCP/IP

The underlying technology behind the Internet and communications between computers in a network. The first part, TCP, is the transport part, which matches the size of the messages on either end and guarantees that the correct message has been received. The IP part is the user's computer address on a network. Every computer in a TCP/IP network has its own IP address that is either dynamically assigned at startup or permanently assigned.

O2C2130N KGL 09/04

o2.co.uk

O2 (UK) Limited, 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England No. 1743099. Registered Office as above. © O2 (UK) Limited 2002. Correct at time of going to press (September 2004)

Trademark registration for O2 Connection Manager is pending. Microsoft

Windows, Outlook and Outlook Express are registered trademarks of Microsoft®Corporation in the United States and/or other countries. © 2003 Novatel Wireless Inc. All rights reserved. Merlin, Merlin U530, and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc. All other brands and product names are trademarks of their respective holders. Manufactured under US Patent No. 5129098. Other patents pending. Intel

Centrino™ are trademarks or registered trademarks of Intel®Corporation or its subsidiaries in the US and other countries. Bluetooth is a registered trademark owned by the Bluetooth SIG, Inc.

O2 CONNECTION MANAGER INSTALLATION AND SET UP GUIDE

Specifications and Main Features

Frequently Asked Questions

User Manual